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Or I'm sorry. I'm I'm probably pronouncing it incorrectly. That's right. Yeah. Yeah. I I was inter we've been speaking a bit about me supporting council because you don't have any flood modelers in house, and I've been speaking to her about assistance from that. Oh. Oh, there you go. Okay. I I did speak to her a couple maybe a month ago, so that's fair enough. I I didn't realize. That that's fine. I'll I'll wait until August. Yeah. Yeah. That's that's fine. This this do you mind she works, I mean, I'm I'm assuming within one of the branches. Is there is there a specific like, in terms of council's oh, what is it called? Is it called strategic map or whatever it's called? What it what I can't I can't remember what that they're called. But what what part of the businesses oh, sorry, council does she work in? Is it is it organizational structure? That's what I'm asking for. Assets. Okay. That makes sense. Okay. Brilliant. Thank you very much. That's that's really helpful. 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Thank you for calling Hume City Council. Please select from the following options. To speak with a customer service officer, press 1. To speak to our aged and disability services team, press 2. To book your at home hard waste collection, this call may be recorded for quality and coaching purposes, and any personal information you provide will be handled in line with our privacy policy. If you want more information, let us know when we answer your call. Your feedback helps us improve our service. Please stay on the line to answer three short questions at the end of this call. Thank you for your patience. Our customer service team are assisting other customers, and we'll be with you as soon as possible. Download the free Snap, Send, Solve app to quickly report and resolve problems like graffiti, dumped rubbish, illegally parked cars, or even potholes. You can also email contact us at Hume dot Vic dot gov dot a u or stay on the line to speak to a customer service officer. Help us keep Hume clean. If you find dumped waste or see someone who might be dumping waste illegally, you can make an anonymous report with us today or with the Snap Send Solve app. You no longer need a printed tip pass to visit our resource recovery centers. Just show proof of your address at the gatehouse, and we'll update your household waste vouchers in our system. Every household in Hume gets five waste vouchers a year to access free heart waste services. For more information, visit hume.vic.gov.au/waste or wait to speak to a member of our team. Welcome to Union City Council. Natasha speaking. How can I help you? What was your name again? Stormwater engineer? Okay. What was it regarding? Okay. It looks like Tina's currently on leave, so they'll be out of the office until mid August. Yeah. That's okay. Yeah. No worries. She should be back mid August, so it would be best to contact them regarding it. Is that all good? Yeah. Yeah. That's okay. If she's a stormwater engineer, then she would be under our assets of the organization. Mhmm. Yes. That's okay. Can I assist with anything else? No worries. Have a lovely day then. Bye. Thank you for your call today. 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Thank you for calling Hume City Council. Please select from the following options. To speak with a customer service officer, press 1. To speak to our aged and disability services team, press 2.\n\nTo book your at home hard waste collection, this call may be recorded for quality and coaching purposes, and any personal information you provide will be handled in line with our privacy policy. If you want more information, let us know when we answer your call. Your feedback helps us improve our service. Please stay on the line to answer three short questions at the end of this call. Thank you for your patience.\n\nOur customer service team are assisting other customers, and we'll be with you as soon as possible. Download the free Snap, Send, Solve app to quickly report and resolve problems like graffiti, dumped rubbish, illegally parked cars, or even potholes. You can also email contact us at Hume dot Vic dot gov dot a u or stay on the line to speak to a customer service officer. Help us keep Hume clean. If you find dumped waste or see someone who might be dumping waste illegally, you can make an anonymous report with us today or with the Snap Send Solve app.\n\nYou no longer need a printed tip pass to visit our resource recovery centers. Just show proof of your address at the gatehouse, and we'll update your household waste vouchers in our system. Every household in Hume gets five waste vouchers a year to access free heart waste services. For more information, visit hume.vic.gov.au/waste or wait to speak to a member of our team. Welcome to Union City Council.\n\nNatasha speaking. How can I help you? What was your name again? Stormwater engineer? Okay.\n\nWhat was it regarding? Okay. It looks like Tina's currently on leave, so they'll be out of the office until mid August. Yeah. That's okay.\n\nYeah. No worries. She should be back mid August, so it would be best to contact them regarding it. Is that all good? Yeah.\n\nYeah. That's okay. If she's a stormwater engineer, then she would be under our assets of the organization. Mhmm. Yes.\n\nThat's okay. Can I assist with anything else? No worries. Have a lovely day then. Bye.\n\nThank you for your call today. 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then.","start":278.21295,"end":279.59296,"sentiment":"positive","sentiment_score":0.5665494441986084},{"text":"Bye.","start":281.97296,"end":282.47296,"sentiment":"neutral","sentiment_score":0.24402515590190887}],"sentiment":"neutral","sentiment_score":0.330878131557256,"num_words":16,"start":272.585,"end":282.47296},{"sentences":[{"text":"Thank you for your call today.","start":283.65295,"end":285.27295,"sentiment":"positive","sentiment_score":0.5387575924396515},{"text":"We appreciate","start":285.33295,"end":286.12793,"sentiment":"neutral","sentiment_score":0.25990815833210945}],"sentiment":"positive","sentiment_score":0.469045233912766,"num_words":8,"start":283.65295,"end":286.12793}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome. Thank you for calling Hume City Council. Please select from the following options. To speak with a customer service officer, press 1. To speak to our aged and disability services team, press 2.\n\nTo book your at home hard waste collection,\n\nChannel 0: The last\n\nChannel 1: this call\n\nChannel 0: 1.\n\nChannel 1: may be recorded for quality and coaching purposes, and any personal information you provide will be handled in line with our privacy policy. If you want more information, let us know when we answer your call. Your feedback helps us improve our service. Please stay on the line to answer three short questions at the end of this call. Thank you for your patience.\n\nOur customer service team are assisting other customers, and we'll be with you as soon as possible. Download the free Snap, Send, Solve app to quickly report and resolve problems like graffiti, dumped rubbish, illegally parked cars, or even potholes. You can also email contact us at Hume dot Vic dot gov dot a u or stay on the line to speak to a customer service officer. Help us keep Hume clean. If you find dumped waste or see someone who might be dumping waste illegally, you can make an anonymous report with us today or with the Snap Send Solve app.\n\nYou no longer need a printed tip pass to visit our resource recovery centers. Just show proof of your address at the gatehouse, and we'll update your household waste vouchers in our system. Every household in Hume gets five waste vouchers a year to access free heart waste services. For more information, visit hume.vic.gov.au/waste or wait to speak to a member of our team. Welcome to Union City Council.\n\nNatasha speaking. How can I help you?\n\nChannel 0: Hi, Naresh. I am hoping to speak to Tina Gail, the drainage engineer I've been speaking to a little bit. And, yeah, I was just seeing if she was available.\n\nChannel 1: What was your name again?\n\nChannel 0: Oh, sorry. Tina Tina Gao. Or I'm sorry. I'm I'm probably pronouncing it incorrectly.\n\nChannel 1: Stormwater engineer?\n\nChannel 0: That's right. Yeah. Yeah.\n\nChannel 1: Okay. What was it regarding?\n\nChannel 0: I I was inter we've been speaking a bit about me supporting council because you don't have any flood modelers in house, and I've been speaking to her about assistance from that.\n\nChannel 1: Okay. It looks like Tina's currently on leave, so they'll be out of the office until mid August.\n\nChannel 0: Oh. Oh, there you go. Okay. I I\n\nChannel 1: Yeah.\n\nChannel 0: did speak to her a couple maybe a month ago, so that's fair enough. I I didn't realize.\n\nChannel 1: That's okay.\n\nChannel 0: That that's fine. I'll I'll wait until August.\n\nChannel 1: Yeah. No worries. She should be back mid August, so it would be best to contact them regarding it. Is that all good?\n\nChannel 0: Yeah. Yeah. That's that's fine. This this do you mind she works, I mean, I'm I'm assuming within one of the branches. Is there is there a specific like, in terms of council's oh, what is it called?\n\nIs it called strategic map or whatever it's called? What it what I can't I can't remember what\n\nChannel 1: Yeah.\n\nChannel 0: that they're called. But what what part of the businesses oh, sorry, council does she work in? Is it is it organizational structure? That's what I'm asking for.\n\nChannel 1: Yeah. That's okay. If she's a stormwater engineer, then she would be under our assets of the organization.\n\nChannel 0: Assets. Okay. That makes\n\nChannel 1: Mhmm.\n\nChannel 0: sense. Okay. Brilliant.\n\nChannel 1: Yes.\n\nChannel 0: Thank you very much. That's that's really helpful.\n\nChannel 1: That's okay. Can I assist with anything else?\n\nChannel 0: No. That was all. Thank you.\n\nChannel 1: No worries. Have a lovely day then.\n\nChannel 0: Cheers. You too. Bye.\n\nChannel 1: Bye. Thank you for your call today. We appreciate","paragraphs":[{"sentences":[{"text":"Welcome.","start":0.64,"end":1.14,"sentiment":"positive","sentiment_score":0.3459906280040741},{"text":"Thank you for calling Hume City Council.","start":1.36,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4706531635352543},{"text":"Please select from the following options.","start":4.0,"end":5.94,"sentiment":"neutral","sentiment_score":0.15468859920899072},{"text":"To speak with a customer service officer, press 1.","start":6.16,"end":9.22,"sentiment":"neutral","sentiment_score":0.0456183689335982},{"text":"To speak to our aged and disability services team, press 2.","start":9.36,"end":13.299999,"sentiment":"neutral","sentiment_score":0.03662031550299038}],"sentiment":"neutral","sentiment_score":0.15829656349823756,"channel":1,"num_words":34,"start":0.64,"end":13.299999},{"sentences":[{"text":"To book your at home hard waste 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recovery centers. The customer is informed about the free Snap, Send, and Solve app and is advised to report and resolve problems with their household waste. The customer is also informed about the council's flood modelers and their assets. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Thank you for calling Hume City Council. Please select from the following options. To speak with a customer service officer, press 1. To speak to our aged and disability services team, press 2. To book your at home hard waste collection, The last this call 1. may be recorded for quality and coaching purposes, and any personal information you provide will be handled in line with our privacy policy.","start_word":1,"end_word":69,"intents":[{"intent":"Book a hard waste collection","confidence_score":0.43274888}]},{"text":"To speak with a customer service officer, press 1. To speak to our aged and disability services team, press 2. To book your at home hard waste collection, The last this call 1. may be recorded for quality and coaching purposes, and any personal information you provide will be handled in line with our privacy policy.","start_word":14,"end_word":69,"intents":[{"intent":"Speak with an officer","confidence_score":0.06223351}]},{"text":"If you want more information, let us know when we answer your call.","start_word":70,"end_word":82,"intents":[{"intent":"Provide personal information","confidence_score":0.0013098931}]},{"text":"If you want more information, let us know when we answer your call. Your feedback helps us improve our service. Please stay on the line to answer three short questions at the end of this call. 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Oh, sorry.","start_word":319,"end_word":325,"intents":[{"intent":"Request a name","confidence_score":0.020799093}]},{"text":"I I was inter we've been speaking a bit about me supporting council because you don't have any flood modelers in house, and I've been speaking to her about assistance from that. Okay.","start_word":349,"end_word":381,"intents":[{"intent":"Assist council support","confidence_score":0.029633684}]}]},"sentiments":{"segments":[{"text":"Welcome. Thank you for calling Hume City Council.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.449502170085907},{"text":"Please select from the following options. To speak with a customer service officer, press 1. To speak to our aged and disability services team, press 2. To book your at home hard waste collection, The last this call 1. may be recorded for quality and coaching purposes, and any personal information you provide will be handled in line with our privacy policy. If you want more information, let us know when we answer your call. Your feedback helps us improve our service. Please stay on the line to answer three short questions at the end of this call. Thank you for your patience. Our customer service team are assisting other customers, and we'll be with you as soon as possible. Download the free Snap, Send, Solve app to quickly report and resolve problems like graffiti, dumped rubbish, illegally parked cars, or even potholes. You can also email contact us at Hume dot Vic dot gov dot a u or stay on the line to speak to a customer service officer. Help us keep Hume clean. If you find dumped waste or see someone who might be dumping waste illegally, you can make an anonymous report with us today or with the Snap Send Solve app. You no longer need a printed tip pass to visit our resource recovery centers. Just show proof of your address at the gatehouse, and we'll update your household waste vouchers in our system. Every household in Hume gets five waste vouchers a year to access free heart waste services. For more information, visit hume.vic.gov.au/waste or wait to speak to a member of our team. Welcome to Union City Council. Natasha speaking. How can I help you? Hi, Naresh. I am hoping to speak to Tina Gail, the drainage engineer I've been speaking to a little bit. And, yeah, I was just seeing if she was available. What was your name again? Oh, sorry. Tina Tina Gao. Or I'm sorry. I'm I'm probably pronouncing it incorrectly. Stormwater engineer? That's right. Yeah. Yeah. Okay. What was it regarding? I I was inter we've been speaking a bit about me supporting council because you don't have any flood modelers in house, and I've been speaking to her about assistance from that. Okay. It looks like Tina's currently on leave, so they'll be out of the office until mid August. Oh. Oh, there you go. Okay. I I Yeah. did speak to her a couple maybe a month ago, so that's fair enough. I I didn't realize. That's okay. That that's fine. I'll I'll wait until August. Yeah. No worries. She should be back mid August, so it would be best to contact them regarding it. Is that all good? Yeah. Yeah. That's that's fine. This this do you mind she works, I mean, I'm I'm assuming within one of the branches. Is there is there a specific like, in terms of council's oh, what is it called? Is it called strategic map or whatever it's called? What it what I can't I can't remember what Yeah. that they're called. But what what part of the businesses oh, sorry, council does she work in? Is it is it organizational structure? That's what I'm asking for. Yeah. That's okay. If she's a stormwater engineer, then she would be under our assets of the organization. Assets. Okay. That makes Mhmm. sense. Okay. Brilliant. Yes.","start_word":8,"end_word":570,"sentiment":"neutral","sentiment_score":0.06527087994111738},{"text":"Thank you very much. That's that's really helpful.","start_word":571,"end_word":578,"sentiment":"positive","sentiment_score":0.5326517820358276},{"text":"That's okay. Can I assist with anything else? No. That was all.","start_word":579,"end_word":590,"sentiment":"neutral","sentiment_score":0.18132956326007843},{"text":"Thank you.","start_word":591,"end_word":592,"sentiment":"positive","sentiment_score":0.3457620143890381},{"text":"No worries.","start_word":593,"end_word":594,"sentiment":"neutral","sentiment_score":0.31570661067962646},{"text":"Have a lovely day then. Cheers.","start_word":595,"end_word":600,"sentiment":"positive","sentiment_score":0.5478426218032837},{"text":"You too. Bye. Bye.","start_word":601,"end_word":604,"sentiment":"neutral","sentiment_score":0.2638680636882782},{"text":"Thank you for your call today. We appreciate","start_word":605,"end_word":612,"sentiment":"positive","sentiment_score":0.6045850664377213}],"average":{"sentiment":"neutral","sentiment_score":0.09105098233966157}}}}