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John.","start":57.796936,"end":59.09694,"sentiment":"neutral","sentiment_score":0.24134962757428488}],"sentiment":"neutral","sentiment_score":0.24134962757428488,"channel":0,"num_words":3,"start":57.796936,"end":59.09694},{"sentences":[{"text":"Okay.","start":59.23694,"end":59.55694,"sentiment":"neutral","sentiment_score":0.32402753829956055},{"text":"Thank you.","start":59.55694,"end":60.29694,"sentiment":"positive","sentiment_score":0.5130103826522827}],"sentiment":"positive","sentiment_score":0.4500161012013753,"channel":1,"num_words":3,"start":59.23694,"end":60.29694},{"sentences":[{"text":"Okay.","start":60.436935,"end":60.756935,"sentiment":"positive","sentiment_score":0.3486219644546509},{"text":"Thank you so much.","start":60.756935,"end":61.89694,"sentiment":"positive","sentiment_score":0.5764105096459389}],"sentiment":"positive","sentiment_score":0.5308528006076813,"channel":0,"num_words":5,"start":60.436935,"end":61.89694}]},"summary":{"result":"success","short":"A representative from Gladys Inforce called Gutter Cleaning to ask about their services. They had previously sent an email but received bounced emails. The representative identified a code for vacuum cleaning and discussed the details of the service, including the cost. The call ended with the representative thanking the customer."},"intents":{"segments":[{"text":"Is this John? Right? Yeah.","start_word":25,"end_word":29,"intents":[{"intent":"Express confusion","confidence_score":0.0005862869}]},{"text":"How much do you Mhmm.","start_word":47,"end_word":51,"intents":[{"intent":"Inquire about price","confidence_score":0.0048459144}]},{"text":"So the the code is 230. Okay.","start_word":79,"end_word":85,"intents":[{"intent":"Provide code","confidence_score":0.029382925}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16082820296287537},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.33506888151168823},{"text":"This is Harlene from Gladys Inforce. Is this... I just missed... You said a missed call. Is this Gutter Cleaning? Yes. Yes. Is this John? Right? Yeah. You said Gutter Force, is it? Yes. Yes. We we... We've got a got a clean forest. How much do you Mhmm. charge to... I already sent you an SMS because we've attempt to send you an email, but your email has bounced. And... Oh, okay. Right. Alright. Okay. So the the code is 230. Okay. You use vacuum cleaning. Yeah? Yes. Yes. Yes. Alright. If I decide... I'll have a look. I'm just looking around a bit more. Sorry? I'm just looking around a bit more at the moment. I'm having to look around for... Alright. Alright. Alright. Okay. Okay. No problem, John. Okay.","start_word":3,"end_word":134,"sentiment":"neutral","sentiment_score":-0.01654745638370514},{"text":"Thank you. Okay. Thank you so much.","start_word":135,"end_word":141,"sentiment":"positive","sentiment_score":0.525495171546936}],"average":{"sentiment":"neutral","sentiment_score":0.013019757869439723}}}}