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\nMember of staff will leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2. For student services on the secondary campus, please press 3.\n\nFor enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7. For the Oosh Center Santa Maria Del Monte.\n\nMarie speaking. Yes. May I ask who's calling? Okay. Let me see if I can put you through.\n\nHold on for a minute. Hello. Scott speaking. I'm alright. Scott Paul's not available today.\n\nHe's down at our outdoor education center. Okay. No worries. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Member of staff will leave a message, please select from the following options.","start":0.96,"end":4.18,"sentiment":"neutral","sentiment_score":-0.04640812082932545},{"text":"Please listen carefully as our options have changed.","start":4.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.05539918411523104},{"text":"For primary campus inquiries, please press 1.","start":7.3599997,"end":10.26,"sentiment":"neutral","sentiment_score":-0.0036647810068513665},{"text":"For Joya House with general inquiries, please press 2.","start":10.48,"end":13.515,"sentiment":"neutral","sentiment_score":0.011167455309381088},{"text":"For student services on the secondary campus, please press 3.","start":13.995,"end":17.775,"sentiment":"neutral","sentiment_score":0.005766292754560709}],"sentiment":"neutral","sentiment_score":-0.019446435860021316,"num_words":47,"start":0.96,"end":17.775},{"sentences":[{"text":"For enrollment inquiries, please press 4.","start":17.995,"end":20.895,"sentiment":"neutral","sentiment_score":0.0014785157982259989},{"text":"For the business office, please press 5.","start":20.955,"end":23.215,"sentiment":"neutral","sentiment_score":0.0015269268437155656},{"text":"For the IT help desk, please press 6.","start":23.355,"end":25.935001,"sentiment":"neutral","sentiment_score":0.0018245317041873932},{"text":"For Mary Bailey House, please press 7.","start":26.395,"end":28.975,"sentiment":"neutral","sentiment_score":0.00440318849203842},{"text":"For the Oosh Center Santa Maria Del Monte.","start":29.81,"end":41.09,"sentiment":"neutral","sentiment_score":0.012484364095143974}],"sentiment":"neutral","sentiment_score":0.0045792519037301345,"num_words":36,"start":17.995,"end":41.09},{"sentences":[{"text":"Marie speaking.","start":41.09,"end":41.989998,"sentiment":"neutral","sentiment_score":0.00956969615072012},{"text":"Yes.","start":46.905,"end":47.145,"sentiment":"neutral","sentiment_score":0.010676912032067776},{"text":"May I ask who's calling?","start":47.145,"end":48.205,"sentiment":"neutral","sentiment_score":-0.006625629588961601},{"text":"Okay.","start":52.665,"end":52.985,"sentiment":"neutral","sentiment_score":0.07101710140705109},{"text":"Let me see if I can put you through.","start":52.985,"end":54.345,"sentiment":"neutral","sentiment_score":0.059896146257718406}],"sentiment":"neutral","sentiment_score":0.033709476339734264,"num_words":18,"start":41.09,"end":54.345},{"sentences":[{"text":"Hold on for a minute.","start":54.345,"end":55.405,"sentiment":"neutral","sentiment_score":0.009949057921767234},{"text":"Hello.","start":93.57,"end":93.96999,"sentiment":"neutral","sentiment_score":0.0680166482925415},{"text":"Scott speaking.","start":93.96999,"end":94.78999,"sentiment":"neutral","sentiment_score":0.06670251116156578},{"text":"I'm alright.","start":103.305,"end":103.945,"sentiment":"neutral","sentiment_score":-0.1329103484749794},{"text":"Scott Paul's not available today.","start":103.945,"end":105.945,"sentiment":"neutral","sentiment_score":-0.30002115964889525}],"sentiment":"neutral","sentiment_score":-0.10098396899799505,"num_words":15,"start":54.345,"end":105.945},{"sentences":[{"text":"He's down at our outdoor education center.","start":105.945,"end":108.765,"sentiment":"neutral","sentiment_score":-0.22436023397105082},{"text":"Okay.","start":114.800934,"end":115.12093,"sentiment":"neutral","sentiment_score":0.06563086807727814},{"text":"No worries.","start":115.12093,"end":115.86093,"sentiment":"neutral","sentiment_score":0.07860062271356583},{"text":"Thank you.","start":117.200935,"end":117.840935,"sentiment":"positive","sentiment_score":0.36058877408504486},{"text":"Bye bye.","start":117.840935,"end":118.50093,"sentiment":"neutral","sentiment_score":0.13051071017980576}],"sentiment":"neutral","sentiment_score":-0.02610646826880319,"num_words":14,"start":105.945,"end":118.50093}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Member of staff will leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2. For student services on the secondary campus, please press 3.\n\nFor enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7. For the Oosh Center Santa Maria Del Monte.\n\nMarie speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Paul Dow, please?\n\nChannel 1: Yes. May I ask who's calling?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Let me see if I can put you through. Hold on for a minute.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. Scott speaking.\n\nChannel 0: Yeah. Good morning. Paul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm alright. Scott Paul's not available today. He's down at our outdoor education center.\n\nChannel 0: Alright. Okay. No no worries. I'll just call him back some other time.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Bye\n\nChannel 1: Bye\n\nChannel 0: bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Member of staff will leave a message, please select from the following options.","start":0.96,"end":4.18,"sentiment":"neutral","sentiment_score":-0.04640812082932545},{"text":"Please listen carefully as our options have changed.","start":4.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.05539918411523104},{"text":"For primary campus inquiries, please press 1.","start":7.3599997,"end":10.26,"sentiment":"neutral","sentiment_score":-0.0036647810068513665},{"text":"For Joya House with general inquiries, please press 2.","start":10.48,"end":13.515,"sentiment":"neutral","sentiment_score":0.011167455309381088},{"text":"For student services on the secondary campus, please press 3.","start":13.995,"end":17.775,"sentiment":"neutral","sentiment_score":0.005766292754560709}],"sentiment":"neutral","sentiment_score":-0.019446435860021316,"channel":1,"num_words":47,"start":0.96,"end":17.775},{"sentences":[{"text":"For enrollment inquiries, please press 4.","start":17.995,"end":20.895,"sentiment":"neutral","sentiment_score":0.0014785157982259989},{"text":"For the business office, please press 5.","start":20.955,"end":23.215,"sentiment":"neutral","sentiment_score":0.0015269268437155656},{"text":"For the IT help desk, please press 6.","start":23.355,"end":25.935001,"sentiment":"neutral","sentiment_score":0.0018245317041873932},{"text":"For Mary Bailey House, please press 7.","start":26.395,"end":28.975,"sentiment":"neutral","sentiment_score":0.00440318849203842},{"text":"For the Oosh Center Santa Maria Del Monte.","start":29.81,"end":41.09,"sentiment":"neutral","sentiment_score":0.012484364095143974}],"sentiment":"neutral","sentiment_score":0.0045792519037301345,"channel":1,"num_words":36,"start":17.995,"end":41.09},{"sentences":[{"text":"Marie speaking.","start":41.09,"end":41.989998,"sentiment":"neutral","sentiment_score":0.00956969615072012}],"sentiment":"neutral","sentiment_score":0.00956969615072012,"channel":1,"num_words":2,"start":41.09,"end":41.989998},{"sentences":[{"text":"Yeah.","start":42.88,"end":43.2,"sentiment":"neutral","sentiment_score":0.053531087934970856},{"text":"Good morning.","start":43.2,"end":43.86,"sentiment":"neutral","sentiment_score":0.1843833327293396},{"text":"May I speak with Paul Dow, please?","start":44.385002,"end":46.325,"sentiment":"neutral","sentiment_score":0.06957428529858589}],"sentiment":"neutral","sentiment_score":0.09093177504837513,"channel":0,"num_words":10,"start":42.88,"end":46.325},{"sentences":[{"text":"Yes.","start":46.905,"end":47.145,"sentiment":"neutral","sentiment_score":0.010676912032067776},{"text":"May I ask who's calling?","start":47.145,"end":48.205,"sentiment":"neutral","sentiment_score":-0.006625629588961601}],"sentiment":"neutral","sentiment_score":-0.0037418726521233716,"channel":1,"num_words":6,"start":46.905,"end":48.205},{"sentences":[{"text":"Yeah.","start":49.025,"end":49.265,"sentiment":"neutral","sentiment_score":0.030734378844499588},{"text":"My name is Ronald from Cloud Solution IT.","start":49.265,"end":52.405,"sentiment":"neutral","sentiment_score":0.04607432754710317}],"sentiment":"neutral","sentiment_score":0.04436988880236944,"channel":0,"num_words":9,"start":49.025,"end":52.405},{"sentences":[{"text":"Okay.","start":52.665,"end":52.985,"sentiment":"neutral","sentiment_score":0.07101710140705109},{"text":"Let me see if I can put you through.","start":52.985,"end":54.345,"sentiment":"neutral","sentiment_score":0.059896146257718406},{"text":"Hold on for a minute.","start":54.345,"end":55.405,"sentiment":"neutral","sentiment_score":0.009949057921767234}],"sentiment":"neutral","sentiment_score":0.04398851382235686,"channel":1,"num_words":15,"start":52.665,"end":55.405},{"sentences":[{"text":"Thank you.","start":55.745,"end":56.565002,"sentiment":"neutral","sentiment_score":0.22297844290733337}],"sentiment":"neutral","sentiment_score":0.22297844290733337,"channel":0,"num_words":2,"start":55.745,"end":56.565002},{"sentences":[{"text":"Hello.","start":93.57,"end":93.96999,"sentiment":"neutral","sentiment_score":0.0680166482925415},{"text":"Scott speaking.","start":93.96999,"end":94.78999,"sentiment":"neutral","sentiment_score":0.06670251116156578}],"sentiment":"neutral","sentiment_score":0.06714055687189102,"channel":1,"num_words":3,"start":93.57,"end":94.78999},{"sentences":[{"text":"Yeah.","start":96.01501,"end":96.255005,"sentiment":"neutral","sentiment_score":0.13339021801948547},{"text":"Good morning.","start":96.255005,"end":96.995,"sentiment":"neutral","sentiment_score":0.3173297494649887},{"text":"Paul, it's Ronald from Cloud Solution IT.","start":97.375,"end":101.235,"sentiment":"neutral","sentiment_score":0.216974105153765},{"text":"How are you doing today?","start":101.69501,"end":102.915,"sentiment":"neutral","sentiment_score":0.19849541485309602}],"sentiment":"neutral","sentiment_score":0.2186230351527532,"channel":0,"num_words":15,"start":96.01501,"end":102.915},{"sentences":[{"text":"I'm alright.","start":103.305,"end":103.945,"sentiment":"neutral","sentiment_score":-0.1329103484749794},{"text":"Scott Paul's not available today.","start":103.945,"end":105.945,"sentiment":"neutral","sentiment_score":-0.30002115964889525},{"text":"He's down at our outdoor education center.","start":105.945,"end":108.765,"sentiment":"neutral","sentiment_score":-0.22436023397105082}],"sentiment":"neutral","sentiment_score":-0.23831772378512792,"channel":1,"num_words":14,"start":103.305,"end":108.765},{"sentences":[{"text":"Alright.","start":110.11093,"end":110.61093,"sentiment":"neutral","sentiment_score":-0.02744625322520733},{"text":"Okay.","start":110.75093,"end":111.15093,"sentiment":"neutral","sentiment_score":-0.011821430176496506},{"text":"No no worries.","start":111.15093,"end":112.03094,"sentiment":"neutral","sentiment_score":-0.05147705723841985},{"text":"I'll just call him back some other time.","start":112.03094,"end":114.53094,"sentiment":"neutral","sentiment_score":-0.022104443050920963}],"sentiment":"neutral","sentiment_score":-0.02850264611725624,"channel":0,"num_words":13,"start":110.11093,"end":114.53094},{"sentences":[{"text":"Okay.","start":114.800934,"end":115.12093,"sentiment":"neutral","sentiment_score":0.06563086807727814},{"text":"No worries.","start":115.12093,"end":115.86093,"sentiment":"neutral","sentiment_score":0.07860062271356583}],"sentiment":"neutral","sentiment_score":0.0742773711681366,"channel":1,"num_words":3,"start":114.800934,"end":115.86093},{"sentences":[{"text":"Alright.","start":116.19093,"end":116.69093,"sentiment":"neutral","sentiment_score":0.21310071647167209},{"text":"Thank you.","start":116.83093,"end":117.39093,"sentiment":"positive","sentiment_score":0.3865959793329239}],"sentiment":"neutral","sentiment_score":0.32876422504583996,"channel":0,"num_words":3,"start":116.19093,"end":117.39093},{"sentences":[{"text":"Thank","start":117.200935,"end":117.520935,"sentiment":"positive","sentiment_score":0.386896938085556}],"sentiment":"positive","sentiment_score":0.386896938085556,"channel":1,"num_words":1,"start":117.200935,"end":117.520935},{"sentences":[{"text":"Alright.","start":117.39093,"end":117.79093,"sentiment":"positive","sentiment_score":0.36653566360473633}],"sentiment":"positive","sentiment_score":0.36653566360473633,"channel":0,"num_words":1,"start":117.39093,"end":117.79093},{"sentences":[{"text":"you.","start":117.520935,"end":117.840935,"sentiment":"positive","sentiment_score":0.3342806100845337}],"sentiment":"positive","sentiment_score":0.3342806100845337,"channel":1,"num_words":1,"start":117.520935,"end":117.840935},{"sentences":[{"text":"Bye","start":117.79093,"end":117.950935,"sentiment":"neutral","sentiment_score":0.2177583873271942}],"sentiment":"neutral","sentiment_score":0.2177583873271942,"channel":0,"num_words":1,"start":117.79093,"end":117.950935},{"sentences":[{"text":"Bye","start":117.840935,"end":118.00093,"sentiment":"neutral","sentiment_score":0.1716509461402893}],"sentiment":"neutral","sentiment_score":0.1716509461402893,"channel":1,"num_words":1,"start":117.840935,"end":118.00093},{"sentences":[{"text":"bye.","start":117.950935,"end":118.450935,"sentiment":"neutral","sentiment_score":0.1745456904172897}],"sentiment":"neutral","sentiment_score":0.1745456904172897,"channel":0,"num_words":1,"start":117.950935,"end":118.450935},{"sentences":[{"text":"bye.","start":118.00093,"end":118.50093,"sentiment":"neutral","sentiment_score":0.0893704742193222}],"sentiment":"neutral","sentiment_score":0.0893704742193222,"channel":1,"num_words":1,"start":118.00093,"end":118.50093}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT called and asked to speak with Paul Dow, but was informed that he is not available. The representative named Ronald called back and informed Paul that he will try to call back at a different time. The call ends with Ronald thanking Paul and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Member of staff will leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2. For student services on the secondary campus, please press 3. For enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7. For the Oosh Center Santa Maria Del Monte. Marie speaking. Yeah. Good morning. May I speak with Paul Dow, please? Yes. May I ask who's calling? Yeah. My name is Ronald from Cloud Solution IT. Okay. Let me see if I can put you through. Hold on for a minute. Thank you. Hello. Scott speaking. Yeah. Good morning. Paul, it's Ronald from Cloud Solution IT. How are you doing today? I'm alright. Scott Paul's not available today. He's down at our outdoor education center. Alright. Okay. No no worries. I'll just call him back some other time. Okay. No worries. Alright.","start_word":0,"end_word":175,"sentiment":"neutral","sentiment_score":0.010894672945141792},{"text":"Thank you. Thank Alright. you.","start_word":176,"end_word":180,"sentiment":"positive","sentiment_score":0.3670663833618164},{"text":"Bye Bye bye. bye.","start_word":181,"end_word":184,"sentiment":"neutral","sentiment_score":0.16634272038936615}],"average":{"sentiment":"neutral","sentiment_score":0.029344384984452593}}}}