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okay.","start":64.5,"end":65.72,"sentiment":"neutral","sentiment_score":-0.07254387314120929},{"text":"No","start":66.1,"end":66.34,"sentiment":"neutral","sentiment_score":-0.027593307197093964}],"sentiment":"neutral","sentiment_score":-0.061306231655180454,"channel":0,"num_words":4,"start":64.5,"end":66.34},{"sentences":[{"text":"Okay.","start":66.24694,"end":66.74694,"sentiment":"neutral","sentiment_score":-0.026654750108718872}],"sentiment":"neutral","sentiment_score":-0.026654750108718872,"channel":1,"num_words":1,"start":66.24694,"end":66.74694},{"sentences":[{"text":"worries.","start":66.34,"end":66.74,"sentiment":"neutral","sentiment_score":0.05232607573270798},{"text":"Thank you.","start":66.74,"end":67.48,"sentiment":"neutral","sentiment_score":0.23004836589097977}],"sentiment":"neutral","sentiment_score":0.17080760250488916,"channel":0,"num_words":3,"start":66.34,"end":67.48},{"sentences":[{"text":"Bye.","start":67.12694,"end":67.62694,"sentiment":"neutral","sentiment_score":0.14659617841243744}],"sentiment":"neutral","sentiment_score":0.14659617841243744,"channel":1,"num_words":1,"start":67.12694,"end":67.62694},{"sentences":[{"text":"Bye bye.","start":68.58,"end":68.98,"sentiment":"neutral","sentiment_score":0.11738602817058563},{"text":"Bye bye.","start":68.98,"end":69.64,"sentiment":"neutral","sentiment_score":0.07645269855856895}],"sentiment":"neutral","sentiment_score":0.0969193633645773,"channel":0,"num_words":4,"start":68.58,"end":69.64}]},"summary":{"result":"success","short":"The customer called SRT Logistics and was directed to various options. They were put on hold before being transferred to an agent named Wendy. The customer was trying to reach Mike Brown, but was directed to another representative who gave no information. The call ended with the customer thanking the representative and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You for calling SRT Logistics. For the freight office, press 1. For business admin, press 2. Otherwise, please stay on the line, and we'll be with you shortly. Questions. We will be with you shortly.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.10905300080776216},{"text":"For complete peace of mind that you have made the right call today, rest assured knowing we are trusted by esteemed companies such as Woolworths, Lion, Asahi Beverages, Bibvest, Vega, and JBS for our expertise, dedication Asahi.","start_word":35,"end_word":71,"sentiment":"positive","sentiment_score":0.5522267818450928},{"text":"This is Wendy. Hi. May I speak with Mike Brown, please? Sorry. Who were you after? Mike? Mike Brown? Mike Brown. You've got SRT in Hobart. Sorry? You've rang SRT in Hobart? Yes. He he works in the IT department. Not here. He doesn't. No. How are okay. No Okay. worries. Thank you. Bye. Bye bye. Bye bye.","start_word":72,"end_word":129,"sentiment":"neutral","sentiment_score":-0.011174371466040611}],"average":{"sentiment":"neutral","sentiment_score":0.18242053894335003}}}}