{"metadata":{"transaction_key":"deprecated","request_id":"019f8cb4-b792-7c13-bbbb-ec461e229a53","sha256":"5b09c126fc9f27dff418d8478254ed71860fd6dcef4d8d1140971e8ed0c3dbf0","created":"2026-07-23T02:01:23.073Z","duration":236.44794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":596,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":715,"output_tokens":717},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":715,"output_tokens":57}},"results":{"channels":[{"alternatives":[{"transcript":"Bless, hi. It's Mike at the Coolabah. How are you going? Good. Just bringing to see if you can help me with a bit of an odd problem. My co pilot seems to have not want to work. It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine. But it's not. And I know Brendan's been you want my Do you want my desktop name and you can log in and see what's what? Because I've gotta go I've gotta nip out for a quick meeting for ten or fifteen so you can have a play while I'm in a meeting. It is computer name is DesktopDash5CG558M. So you see I've got two windows open there. The one on the right hand side, I'd ask Copilot to pop out and do its own window, and that's what it is. And then the one on the left side, I've just clicked the link in Outlook rather than mail or calendar. Are are you in now? Yeah. So that's a normal view there. And I just clicked on this, and that's what I get. The other odd thing is I've got five emails set in my outbox. In my outbox, it says sending emails one zero five, and they're not sending. I wonder whether it's linked to my outbox not working or my email not working. Well, I'm connected. I've got online connectivity. Are you in now? Are you? You're coming through RMM. Alright. So yes. Sorry. Just bear with me a second. I'll pull up. Hang on. Just let me drive. Where's the mouse gone? There. That's what I've got on the Copilot window. And you can see on this side, this is my outbox. I'll let you play. I'm gonna go into this meeting, and I'll maybe if you solve it all, just leave me a message on the screen. Or if not, I can call you back. Alright. Thanks for that. Bye.","confidence":0.99316406,"words":[{"word":"bless","start":3.76,"end":4.08,"confidence":0.4543457,"punctuated_word":"Bless,","sentiment":"positive","sentiment_score":0.5691683292388916},{"word":"hi","start":4.08,"end":4.24,"confidence":0.98706055,"punctuated_word":"hi.","sentiment":"positive","sentiment_score":0.4446635842323303},{"word":"it's","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.337748259305954},{"word":"mike","start":4.48,"end":4.72,"confidence":0.9375,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":0.2361925095319748},{"word":"at","start":4.72,"end":4.96,"confidence":0.94970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.25131553411483765},{"word":"the","start":4.96,"end":5.04,"confidence":0.1640625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27784469723701477},{"word":"coolabah","start":5.04,"end":5.52,"confidence":0.5300293,"punctuated_word":"Coolabah.","sentiment":"neutral","sentiment_score":0.2564570903778076},{"word":"how","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3271256387233734},{"word":"are","start":5.68,"end":5.7599998,"confidence":0.7109375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30495554208755493},{"word":"you","start":5.7599998,"end":5.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26545581221580505},{"word":"going","start":5.8399997,"end":6.3399997,"confidence":0.96240234,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.2919078767299652},{"word":"good","start":8.24,"end":8.74,"confidence":0.9645996,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4756541848182678},{"word":"just","start":8.96,"end":9.2,"confidence":0.97802734,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.26316046714782715},{"word":"bringing","start":9.2,"end":9.36,"confidence":0.46240234,"punctuated_word":"bringing","sentiment":"neutral","sentiment_score":0.17315949499607086},{"word":"to","start":9.36,"end":9.5199995,"confidence":0.93115234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16578340530395508},{"word":"see","start":9.5199995,"end":9.599999,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1977581083774567},{"word":"if","start":9.599999,"end":9.679999,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16483049094676971},{"word":"you","start":9.679999,"end":9.76,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2040555477142334},{"word":"can","start":9.76,"end":9.92,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1721905916929245},{"word":"help","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.20555055141448977},{"word":"me","start":10.16,"end":10.24,"confidence":0.9873047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.19611607491970065},{"word":"with","start":10.24,"end":10.4,"confidence":0.43139648,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2778371274471283},{"word":"a","start":10.4,"end":10.48,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15553072094917297},{"word":"bit","start":10.48,"end":10.639999,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.24015213549137115},{"word":"of","start":10.639999,"end":10.8,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17331576347351074},{"word":"an","start":10.8,"end":10.96,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.13872209191322327},{"word":"odd","start":10.96,"end":11.2,"confidence":0.99609375,"punctuated_word":"odd","sentiment":"neutral","sentiment_score":0.03297649323940277},{"word":"problem","start":11.2,"end":11.7,"confidence":0.9970703,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.09166018664836884},{"word":"my","start":11.84,"end":12.34,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.16753816604614258},{"word":"co","start":12.639999,"end":12.96,"confidence":0.53125,"punctuated_word":"co","sentiment":"neutral","sentiment_score":-0.29208138585090637},{"word":"pilot","start":12.96,"end":13.46,"confidence":0.9980469,"punctuated_word":"pilot","sentiment":"neutral","sentiment_score":-0.28985661268234253},{"word":"seems","start":13.599999,"end":13.92,"confidence":0.9902344,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.25498858094215393},{"word":"to","start":13.92,"end":14.08,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2558117210865021},{"word":"have","start":14.08,"end":14.58,"confidence":0.9448242,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2862508296966553},{"word":"not","start":15.065,"end":15.224999,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3588290512561798},{"word":"want","start":15.224999,"end":15.545,"confidence":0.9370117,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.3255764842033386},{"word":"to","start":15.545,"end":15.705,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2698212265968323},{"word":"work","start":15.705,"end":16.205,"confidence":0.99853516,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.24079138040542605},{"word":"it","start":16.425,"end":16.585,"confidence":0.81640625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2173081338405609},{"word":"wasn't","start":16.585,"end":16.904999,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.2176344096660614},{"word":"working","start":16.904999,"end":17.305,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.255104660987854},{"word":"yesterday","start":17.305,"end":17.805,"confidence":0.89819336,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.1624763309955597},{"word":"and","start":17.945,"end":18.185,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1097543090581894},{"word":"i","start":18.185,"end":18.265,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14066091179847717},{"word":"thought","start":18.265,"end":18.765,"confidence":0.84765625,"punctuated_word":"thought,","sentiment":"neutral","sentiment_score":-0.11357516050338744},{"word":"i'm","start":18.985,"end":19.145,"confidence":0.68395996,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1293584555387497},{"word":"just","start":19.145,"end":19.385,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.14046543836593628},{"word":"gonna","start":19.385,"end":19.885,"confidence":0.984375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.13855557143688202},{"word":"restart","start":19.945,"end":20.345,"confidence":0.94921875,"punctuated_word":"restart","sentiment":"neutral","sentiment_score":-0.15172892808914185},{"word":"the","start":20.345,"end":20.425,"confidence":0.89208984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16464222967624664},{"word":"machine","start":20.425,"end":20.825,"confidence":0.99902344,"punctuated_word":"machine","sentiment":"neutral","sentiment_score":-0.1936230361461639},{"word":"overnight","start":20.825,"end":21.225,"confidence":0.74487305,"punctuated_word":"overnight,","sentiment":"neutral","sentiment_score":-0.09184133261442184},{"word":"and","start":21.225,"end":21.305,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.042129285633563995},{"word":"i'll","start":21.305,"end":21.385,"confidence":0.96655273,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04422684758901596},{"word":"bring","start":21.385,"end":21.545,"confidence":0.99902344,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.03433838486671448},{"word":"it","start":21.545,"end":21.625,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03247736394405365},{"word":"on","start":21.625,"end":21.785,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03279455006122589},{"word":"today","start":21.785,"end":22.025,"confidence":0.7819824,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.0048433393239974976},{"word":"and","start":22.025,"end":22.105,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029942303895950317},{"word":"it'll","start":22.105,"end":22.345,"confidence":0.98706055,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.011703088879585266},{"word":"be","start":22.345,"end":22.585,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.011426761746406555},{"word":"fine","start":22.585,"end":22.744999,"confidence":0.79541016,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.06902214884757996},{"word":"but","start":22.744999,"end":22.904999,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.20866359770298004},{"word":"it's","start":22.904999,"end":23.145,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3260641098022461},{"word":"not","start":23.145,"end":23.645,"confidence":0.9682617,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.29361236095428467},{"word":"and","start":24.345,"end":24.505001,"confidence":0.9326172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08973009884357452},{"word":"i","start":24.505001,"end":24.665,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09541517496109007},{"word":"know","start":24.665,"end":24.985,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05667762458324432},{"word":"brendan's","start":24.985,"end":25.485,"confidence":0.84106445,"punctuated_word":"Brendan's","sentiment":"neutral","sentiment_score":0.001232469454407692},{"word":"been","start":25.545,"end":26.045,"confidence":0.90478516,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0020509175956249237},{"word":"you","start":26.76,"end":27.26,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.000726720318198204},{"word":"want","start":36.84,"end":37.0,"confidence":0.9921875,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.00032072700560092926},{"word":"my","start":37.0,"end":37.5,"confidence":0.7260742,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.004061808809638023},{"word":"do","start":41.015,"end":41.175,"confidence":0.98828125,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.009651374071836472},{"word":"you","start":41.175,"end":41.254997,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009963013231754305},{"word":"want","start":41.254997,"end":41.495,"confidence":0.99121094,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.007936637848615646},{"word":"my","start":41.495,"end":41.995,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.007137412205338478},{"word":"desktop","start":42.375,"end":42.875,"confidence":0.9003906,"punctuated_word":"desktop","sentiment":"neutral","sentiment_score":-0.007018947973847389},{"word":"name","start":43.015,"end":43.175,"confidence":0.5605469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0009991656988859177},{"word":"and","start":43.175,"end":43.335,"confidence":0.43725586,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0016035139560699465},{"word":"you","start":43.335,"end":43.495,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008352916687726974},{"word":"can","start":43.495,"end":43.894997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.005647303536534309},{"word":"log","start":43.894997,"end":44.135,"confidence":0.95166016,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.0027046743780374527},{"word":"in","start":44.135,"end":44.375,"confidence":0.81347656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005471950396895409},{"word":"and","start":44.375,"end":44.535,"confidence":0.9428711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0027533210813999176},{"word":"see","start":44.535,"end":44.774998,"confidence":0.99316406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.002354409545660019},{"word":"what's","start":44.774998,"end":45.094997,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.014657936990261078},{"word":"what","start":45.094997,"end":45.594997,"confidence":0.9777832,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.008821002207696438},{"word":"because","start":47.815,"end":48.055,"confidence":0.90771484,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.007947463542222977},{"word":"i've","start":48.055,"end":48.214996,"confidence":0.9880371,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.016078675165772438},{"word":"gotta","start":48.214996,"end":48.454998,"confidence":0.8305664,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.020711373537778854},{"word":"go","start":48.454998,"end":48.614998,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03709142282605171},{"word":"i've","start":48.695,"end":48.855,"confidence":0.98950195,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.026549620553851128},{"word":"gotta","start":48.855,"end":49.175,"confidence":0.95703125,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.022236080840229988},{"word":"nip","start":49.175,"end":49.414997,"confidence":0.94628906,"punctuated_word":"nip","sentiment":"neutral","sentiment_score":0.03485953062772751},{"word":"out","start":49.414997,"end":49.574997,"confidence":0.98095703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.038589656352996826},{"word":"for","start":49.574997,"end":49.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.025938738137483597},{"word":"a","start":49.735,"end":49.815,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04189697280526161},{"word":"quick","start":49.815,"end":50.055,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.05958624556660652},{"word":"meeting","start":50.055,"end":50.295,"confidence":0.9980469,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.05017873644828797},{"word":"for","start":50.295,"end":50.454998,"confidence":0.9589844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06847663968801498},{"word":"ten","start":50.454998,"end":50.614998,"confidence":0.99902344,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.08679552376270294},{"word":"or","start":50.614998,"end":50.774998,"confidence":0.8178711,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0531529076397419},{"word":"fifteen","start":50.774998,"end":51.094997,"confidence":0.99902344,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.11306755989789964},{"word":"so","start":51.094997,"end":51.254997,"confidence":0.7729492,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09527230262756348},{"word":"you","start":51.254997,"end":51.414997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10395801067352296},{"word":"can","start":51.414997,"end":51.574997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10818462818861008},{"word":"have","start":51.574997,"end":51.815,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11463138461112976},{"word":"a","start":51.815,"end":51.894997,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0919158011674881},{"word":"play","start":51.894997,"end":52.135,"confidence":0.9707031,"punctuated_word":"play","sentiment":"neutral","sentiment_score":0.08361739665269852},{"word":"while","start":52.135,"end":52.375,"confidence":0.99902344,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.05224036052823067},{"word":"i'm","start":52.375,"end":52.534996,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02218906581401825},{"word":"in","start":52.534996,"end":52.695,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.015555314719676971},{"word":"a","start":52.695,"end":52.855,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016562674194574356},{"word":"meeting","start":52.855,"end":53.355,"confidence":1.0,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":0.015631794929504395},{"word":"it","start":54.5,"end":54.739998,"confidence":0.9941406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.012914729304611685},{"word":"is","start":54.739998,"end":54.899998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01804593950510025},{"word":"computer","start":54.98,"end":55.379997,"confidence":0.9892578,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.029750831425189972},{"word":"name","start":55.379997,"end":55.62,"confidence":0.9863281,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.021145405247807503},{"word":"is","start":55.62,"end":55.94,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02523323893547058},{"word":"desktopdash5cg558m","start":55.94,"end":63.239998,"confidence":0.9673084,"punctuated_word":"DesktopDash5CG558M.","sentiment":"neutral","sentiment_score":0.02907101996243},{"word":"so","start":72.755,"end":72.915,"confidence":0.74853516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030282054096460342},{"word":"you","start":72.915,"end":73.075,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01339617371559143},{"word":"see","start":73.075,"end":73.235,"confidence":0.91259766,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02496562898159027},{"word":"i've","start":73.235,"end":73.314995,"confidence":0.8251953,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.007084480486810207},{"word":"got","start":73.314995,"end":73.555,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.008764095604419708},{"word":"two","start":73.555,"end":73.715,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.0034648440778255463},{"word":"windows","start":73.715,"end":74.215,"confidence":0.99609375,"punctuated_word":"windows","sentiment":"neutral","sentiment_score":0.009712178260087969},{"word":"open","start":74.275,"end":74.595,"confidence":0.9248047,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.001402679830789566},{"word":"there","start":74.595,"end":75.095,"confidence":0.96435547,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.017484035342931747},{"word":"the","start":75.155,"end":75.314995,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.005758613348007202},{"word":"one","start":75.314995,"end":75.715,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.004207313060760498},{"word":"on","start":75.715,"end":75.955,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.010961074382066728},{"word":"the","start":75.955,"end":76.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.000040415674448013306},{"word":"right","start":76.115,"end":76.354996,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.030571622774004936},{"word":"hand","start":76.354996,"end":76.595,"confidence":1.0,"punctuated_word":"hand","sentiment":"neutral","sentiment_score":0.03049415722489357},{"word":"side","start":76.595,"end":76.915,"confidence":0.9375,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":0.004202136769890785},{"word":"i'd","start":76.915,"end":77.075,"confidence":0.96191406,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.00862142350524664},{"word":"ask","start":77.075,"end":77.314995,"confidence":0.8378906,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.01408323273062706},{"word":"copilot","start":77.314995,"end":77.814995,"confidence":0.79711914,"punctuated_word":"Copilot","sentiment":"neutral","sentiment_score":0.007046874612569809},{"word":"to","start":77.875,"end":78.034996,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00563521683216095},{"word":"pop","start":78.034996,"end":78.195,"confidence":0.99902344,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.05528060719370842},{"word":"out","start":78.195,"end":78.354996,"confidence":0.9790039,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.037842921912670135},{"word":"and","start":78.354996,"end":78.515,"confidence":0.8364258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013431981205940248},{"word":"do","start":78.515,"end":78.674995,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0033160224556922913},{"word":"its","start":78.674995,"end":78.915,"confidence":0.9536133,"punctuated_word":"its","sentiment":"neutral","sentiment_score":0.030783742666244507},{"word":"own","start":78.915,"end":79.155,"confidence":0.9970703,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.03351108729839325},{"word":"window","start":79.155,"end":79.555,"confidence":0.9277344,"punctuated_word":"window,","sentiment":"neutral","sentiment_score":0.050765179097652435},{"word":"and","start":79.555,"end":79.715,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04340525344014168},{"word":"that's","start":79.715,"end":79.875,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.034846629947423935},{"word":"what","start":79.875,"end":80.115,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.01218513771891594},{"word":"it","start":80.115,"end":80.195,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.004498325288295746},{"word":"is","start":80.195,"end":80.354996,"confidence":0.99609375,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.030621394515037537},{"word":"and","start":80.354996,"end":80.515,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03457438200712204},{"word":"then","start":80.515,"end":80.755,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.017651716247200966},{"word":"the","start":80.755,"end":80.835,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015836289152503014},{"word":"one","start":80.835,"end":81.075,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.016296537593007088},{"word":"on","start":81.075,"end":81.155,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02084195613861084},{"word":"the","start":81.155,"end":81.314995,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015010783448815346},{"word":"left","start":81.314995,"end":81.555,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":0.022738534957170486},{"word":"side","start":81.555,"end":81.795,"confidence":0.9890137,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":0.009146694093942642},{"word":"i've","start":81.795,"end":82.034996,"confidence":0.8901367,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0035639754496514797},{"word":"just","start":82.034996,"end":82.274994,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009080953896045685},{"word":"clicked","start":82.274994,"end":82.774994,"confidence":0.9970703,"punctuated_word":"clicked","sentiment":"neutral","sentiment_score":0.01284298114478588},{"word":"the","start":82.915,"end":83.155,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007408130913972855},{"word":"link","start":83.155,"end":83.655,"confidence":1.0,"punctuated_word":"link","sentiment":"neutral","sentiment_score":0.005221452564001083},{"word":"in","start":83.795,"end":84.195,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.004021856933832169},{"word":"outlook","start":84.195,"end":84.695,"confidence":0.9902344,"punctuated_word":"Outlook","sentiment":"neutral","sentiment_score":0.01628398895263672},{"word":"rather","start":86.060005,"end":86.380005,"confidence":1.0,"punctuated_word":"rather","sentiment":"neutral","sentiment_score":-0.018647370859980583},{"word":"than","start":86.380005,"end":86.880005,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.028238072991371155},{"word":"mail","start":86.94,"end":87.26,"confidence":0.94140625,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.020515065640211105},{"word":"or","start":87.26,"end":87.42,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013285577297210692},{"word":"calendar","start":87.42,"end":87.92,"confidence":0.9980469,"punctuated_word":"calendar.","sentiment":"neutral","sentiment_score":-0.002483649179339409},{"word":"are","start":88.54,"end":88.86,"confidence":0.9038086,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.011197317391633987},{"word":"are","start":88.86,"end":88.94,"confidence":0.7480469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.011965598911046982},{"word":"you","start":88.94,"end":89.1,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007235174998641014},{"word":"in","start":89.1,"end":89.340004,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006547844037413597},{"word":"now","start":89.340004,"end":89.840004,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.010073394514620304},{"word":"yeah","start":91.82,"end":92.32,"confidence":0.97753906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027019884437322617},{"word":"so","start":92.380005,"end":92.880005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.038043711334466934},{"word":"that's","start":93.42,"end":93.740005,"confidence":0.9914551,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.036920204758644104},{"word":"a","start":93.740005,"end":93.9,"confidence":0.7895508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02923743613064289},{"word":"normal","start":93.9,"end":94.380005,"confidence":0.9980469,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":-0.020922672003507618},{"word":"view","start":94.380005,"end":94.62,"confidence":0.99609375,"punctuated_word":"view","sentiment":"neutral","sentiment_score":-0.03060558065772057},{"word":"there","start":94.62,"end":94.78,"confidence":0.4732666,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.020226920023560524},{"word":"and","start":94.78,"end":94.94,"confidence":0.71777344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.004105851054191589},{"word":"i","start":94.94,"end":95.100006,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00831238180398941},{"word":"just","start":95.100006,"end":95.340004,"confidence":0.9111328,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013344049453735352},{"word":"clicked","start":95.340004,"end":95.66,"confidence":0.9951172,"punctuated_word":"clicked","sentiment":"neutral","sentiment_score":0.012152992188930511},{"word":"on","start":95.66,"end":95.98,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.017563529312610626},{"word":"this","start":95.98,"end":96.3,"confidence":0.87890625,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.0005741044878959656},{"word":"and","start":96.3,"end":96.46,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011237271130084991},{"word":"that's","start":96.46,"end":96.700005,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.001925510703586042},{"word":"what","start":96.700005,"end":96.94,"confidence":0.9819336,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02868373692035675},{"word":"i","start":96.94,"end":97.100006,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02842014655470848},{"word":"get","start":97.100006,"end":97.600006,"confidence":0.99902344,"punctuated_word":"get.","sentiment":"neutral","sentiment_score":-0.016084812581539154},{"word":"the","start":119.69,"end":119.85,"confidence":0.35595703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.11206860840320589},{"word":"other","start":119.85,"end":120.01,"confidence":0.97509766,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.22951795160770416},{"word":"odd","start":120.01,"end":120.25,"confidence":0.99609375,"punctuated_word":"odd","sentiment":"neutral","sentiment_score":-0.31161707639694214},{"word":"thing","start":120.25,"end":120.49,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.21644830703735352},{"word":"is","start":120.49,"end":120.99,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20390205085277557},{"word":"i've","start":121.53,"end":121.85,"confidence":0.8256836,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.221344992518425},{"word":"got","start":121.85,"end":122.09,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.266910582780838},{"word":"five","start":122.09,"end":122.33,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.24250683188438416},{"word":"emails","start":122.33,"end":122.83,"confidence":0.9921875,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.3203290104866028},{"word":"set","start":122.89,"end":123.049995,"confidence":0.5776367,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.24203063547611237},{"word":"in","start":123.049995,"end":123.21,"confidence":0.88427734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1929458379745483},{"word":"my","start":123.21,"end":123.45,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.23831623792648315},{"word":"outbox","start":123.45,"end":123.95,"confidence":0.91715497,"punctuated_word":"outbox.","sentiment":"neutral","sentiment_score":-0.2056492269039154},{"word":"in","start":130.01,"end":130.25,"confidence":0.9902344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.1675489991903305},{"word":"my","start":130.25,"end":130.65,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2052484154701233},{"word":"outbox","start":130.65,"end":131.15,"confidence":0.93066406,"punctuated_word":"outbox,","sentiment":"neutral","sentiment_score":-0.19767586886882785},{"word":"it","start":132.835,"end":133.075,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2149585634469986},{"word":"says","start":133.075,"end":133.575,"confidence":0.99902344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.1944006085395813},{"word":"sending","start":134.355,"end":134.835,"confidence":0.78759766,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.2961534559726715},{"word":"emails","start":134.835,"end":135.235,"confidence":0.9375,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.3316589295864105},{"word":"one","start":135.235,"end":135.395,"confidence":0.95166016,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.25748732686042786},{"word":"zero","start":135.395,"end":135.475,"confidence":0.8017578,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":-0.2157871574163437},{"word":"five","start":135.475,"end":135.715,"confidence":0.89501953,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":-0.21567261219024655},{"word":"and","start":135.715,"end":135.875,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23007676005363464},{"word":"they're","start":135.875,"end":136.035,"confidence":0.9880371,"punctuated_word":"they're","sentiment":"negative","sentiment_score":-0.3703498244285583},{"word":"not","start":136.035,"end":136.27501,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.41424286365509033},{"word":"sending","start":136.27501,"end":136.77501,"confidence":0.9926758,"punctuated_word":"sending.","sentiment":"negative","sentiment_score":-0.36594492197036743},{"word":"i","start":158.33499,"end":158.415,"confidence":0.58496094,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3754417598247528},{"word":"wonder","start":158.415,"end":158.735,"confidence":0.99902344,"punctuated_word":"wonder","sentiment":"negative","sentiment_score":-0.3955599367618561},{"word":"whether","start":158.735,"end":158.97499,"confidence":0.99902344,"punctuated_word":"whether","sentiment":"negative","sentiment_score":-0.353904664516449},{"word":"it's","start":158.97499,"end":159.215,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3848254680633545},{"word":"linked","start":159.215,"end":159.535,"confidence":0.9980469,"punctuated_word":"linked","sentiment":"neutral","sentiment_score":-0.2232484072446823},{"word":"to","start":159.535,"end":159.61499,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22271066904067993},{"word":"my","start":159.61499,"end":160.11499,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.26552867889404297},{"word":"outbox","start":160.495,"end":160.995,"confidence":0.78466797,"punctuated_word":"outbox","sentiment":"neutral","sentiment_score":-0.28691986203193665},{"word":"not","start":161.135,"end":161.375,"confidence":0.9526367,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2469538450241089},{"word":"working","start":161.375,"end":161.875,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.31865325570106506},{"word":"or","start":162.175,"end":162.495,"confidence":0.64990234,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.3332073986530304},{"word":"my","start":162.495,"end":162.735,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.37722712755203247},{"word":"email","start":162.735,"end":163.055,"confidence":0.9980469,"punctuated_word":"email","sentiment":"negative","sentiment_score":-0.4646471738815307},{"word":"not","start":163.055,"end":163.295,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31163129210472107},{"word":"working","start":163.295,"end":163.795,"confidence":0.9848633,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.33347052335739136},{"word":"well","start":166.655,"end":167.055,"confidence":0.88916016,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.04243379831314087},{"word":"i'm","start":167.055,"end":167.135,"confidence":0.9902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0023487485013902187},{"word":"connected","start":167.135,"end":167.635,"confidence":0.9765625,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.022135790437459946},{"word":"i've","start":167.69499,"end":167.855,"confidence":0.97143555,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.08671729266643524},{"word":"got","start":167.855,"end":168.095,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06875939667224884},{"word":"online","start":168.095,"end":168.595,"confidence":0.99609375,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.04020391404628754},{"word":"connectivity","start":168.655,"end":169.155,"confidence":0.9946289,"punctuated_word":"connectivity.","sentiment":"neutral","sentiment_score":0.03315598517656326},{"word":"are","start":181.17,"end":181.33,"confidence":0.98535156,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.029083149507641792},{"word":"you","start":181.33,"end":181.48999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015448646619915962},{"word":"in","start":181.48999,"end":181.65,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.009757919237017632},{"word":"now","start":181.65,"end":182.05,"confidence":0.97631836,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.004036247730255127},{"word":"are","start":182.05,"end":182.20999,"confidence":0.56396484,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.012955138459801674},{"word":"you","start":182.20999,"end":182.61,"confidence":0.9880371,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.0010337680578231812},{"word":"you're","start":182.61,"end":182.84999,"confidence":0.88183594,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.012956755235791206},{"word":"coming","start":182.84999,"end":183.09,"confidence":0.93847656,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.013598689809441566},{"word":"through","start":183.09,"end":183.56999,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.011680465191602709},{"word":"rmm","start":183.56999,"end":184.06999,"confidence":0.86067706,"punctuated_word":"RMM.","sentiment":"neutral","sentiment_score":-0.02853400819003582},{"word":"alright","start":184.12999,"end":184.62999,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.018757294863462448},{"word":"so","start":187.425,"end":187.74501,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.018373100087046623},{"word":"yes","start":187.905,"end":188.30501,"confidence":0.9758301,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.01016710978001356},{"word":"sorry","start":188.30501,"end":188.705,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.051438651978969574},{"word":"just","start":188.705,"end":188.865,"confidence":0.9873047,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.06610354036092758},{"word":"bear","start":188.865,"end":189.10501,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":-0.06445155292749405},{"word":"with","start":189.10501,"end":189.265,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07797911763191223},{"word":"me","start":189.265,"end":189.425,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06674394011497498},{"word":"a","start":189.425,"end":189.505,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06149355322122574},{"word":"second","start":189.505,"end":189.74501,"confidence":0.99316406,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.04127351939678192},{"word":"i'll","start":189.74501,"end":189.905,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01887362450361252},{"word":"pull","start":189.905,"end":190.065,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.017215244472026825},{"word":"up","start":190.065,"end":190.225,"confidence":0.97924805,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.020284514874219894},{"word":"hang","start":190.225,"end":190.38501,"confidence":0.9658203,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.02045604772865772},{"word":"on","start":190.38501,"end":190.545,"confidence":0.93725586,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.019166940823197365},{"word":"just","start":190.545,"end":190.785,"confidence":0.9770508,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.017319858074188232},{"word":"let","start":190.785,"end":190.945,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.01647425815463066},{"word":"me","start":190.945,"end":191.10501,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.018442409113049507},{"word":"drive","start":191.10501,"end":191.60501,"confidence":0.99902344,"punctuated_word":"drive.","sentiment":"neutral","sentiment_score":-0.02289692312479019},{"word":"where's","start":191.825,"end":192.145,"confidence":0.95214844,"punctuated_word":"Where's","sentiment":"neutral","sentiment_score":-0.02998594008386135},{"word":"the","start":192.145,"end":192.30501,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05088522657752037},{"word":"mouse","start":192.30501,"end":192.625,"confidence":0.9892578,"punctuated_word":"mouse","sentiment":"neutral","sentiment_score":-0.0510198250412941},{"word":"gone","start":192.625,"end":193.125,"confidence":0.9343262,"punctuated_word":"gone?","sentiment":"neutral","sentiment_score":-0.06904023885726929},{"word":"there","start":200.85,"end":201.25,"confidence":0.7175293,"punctuated_word":"There.","sentiment":"neutral","sentiment_score":-0.05633551627397537},{"word":"that's","start":201.25,"end":201.57,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05231757089495659},{"word":"what","start":201.57,"end":201.73,"confidence":0.98828125,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05114112049341202},{"word":"i've","start":201.73,"end":201.81,"confidence":0.9951172,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.04044058918952942},{"word":"got","start":201.81,"end":202.05,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.05004197359085083},{"word":"on","start":202.05,"end":202.13,"confidence":0.9506836,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028966449201107025},{"word":"the","start":202.13,"end":202.21,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036873914301395416},{"word":"copilot","start":202.21,"end":202.71,"confidence":0.76782227,"punctuated_word":"Copilot","sentiment":"neutral","sentiment_score":-0.0355890616774559},{"word":"window","start":202.85,"end":203.35,"confidence":0.90722656,"punctuated_word":"window.","sentiment":"neutral","sentiment_score":-0.03210007771849632},{"word":"and","start":205.25,"end":205.65,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.001633109524846077},{"word":"you","start":205.65,"end":205.81,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00011150911450386047},{"word":"can","start":205.81,"end":205.97,"confidence":0.9873047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00945127196609974},{"word":"see","start":205.97,"end":206.13,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.011399103328585625},{"word":"on","start":206.13,"end":206.29,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.013704977929592133},{"word":"this","start":206.29,"end":206.45,"confidence":0.96777344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013181515038013458},{"word":"side","start":206.45,"end":206.95,"confidence":0.9265137,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":-0.0006275298073887825},{"word":"this","start":207.17,"end":207.49,"confidence":0.9248047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.006520967930555344},{"word":"is","start":207.49,"end":207.57,"confidence":0.86865234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008284639567136765},{"word":"my","start":207.57,"end":207.97,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.013712454587221146},{"word":"outbox","start":207.97,"end":208.47,"confidence":0.92838544,"punctuated_word":"outbox.","sentiment":"neutral","sentiment_score":-0.018258679658174515},{"word":"i'll","start":222.355,"end":222.435,"confidence":0.78637695,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0598173663020134},{"word":"let","start":222.435,"end":222.595,"confidence":0.9667969,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0786919891834259},{"word":"you","start":222.595,"end":222.755,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05137820541858673},{"word":"play","start":222.755,"end":222.995,"confidence":0.8364258,"punctuated_word":"play.","sentiment":"neutral","sentiment_score":0.05909748375415802},{"word":"i'm","start":222.995,"end":223.075,"confidence":0.75512695,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.050263792276382446},{"word":"gonna","start":223.075,"end":223.315,"confidence":0.96533203,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.03578826040029526},{"word":"go","start":223.315,"end":223.47499,"confidence":0.99609375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03357323259115219},{"word":"into","start":223.47499,"end":223.635,"confidence":0.84277344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.03264689818024635},{"word":"this","start":223.635,"end":223.875,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02670583873987198},{"word":"meeting","start":223.875,"end":224.375,"confidence":0.8256836,"punctuated_word":"meeting,","sentiment":"neutral","sentiment_score":0.007124878466129303},{"word":"and","start":224.435,"end":224.935,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006829708814620972},{"word":"i'll","start":225.315,"end":225.555,"confidence":0.92456055,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.016606289893388748},{"word":"maybe","start":226.49287,"end":226.81287,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.010325931012630464},{"word":"if","start":226.81287,"end":226.89287,"confidence":0.921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009589701890945436},{"word":"you","start":226.89287,"end":227.05287,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02791006863117218},{"word":"solve","start":227.05287,"end":227.37288,"confidence":0.94921875,"punctuated_word":"solve","sentiment":"neutral","sentiment_score":-0.0003666728734970093},{"word":"it","start":227.37288,"end":227.45287,"confidence":0.97509766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010372333228588104},{"word":"all","start":227.45287,"end":227.61287,"confidence":0.80810547,"punctuated_word":"all,","sentiment":"neutral","sentiment_score":-0.0187150239944458},{"word":"just","start":227.61287,"end":227.85287,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007330968976020813},{"word":"leave","start":227.85287,"end":228.09286,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0005665495991706848},{"word":"me","start":228.09286,"end":228.17287,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.007665231823921204},{"word":"a","start":228.17287,"end":228.25287,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004445575177669525},{"word":"message","start":228.25287,"end":228.57288,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.01315627247095108},{"word":"on","start":228.57288,"end":228.73288,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03716273605823517},{"word":"the","start":228.73288,"end":228.89287,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014404423534870148},{"word":"screen","start":228.89287,"end":229.21288,"confidence":0.74108887,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":0.004708306863903999},{"word":"or","start":229.21288,"end":229.45287,"confidence":0.95947266,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.001587897539138794},{"word":"if","start":229.45287,"end":229.53287,"confidence":0.9790039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02714415080845356},{"word":"not","start":229.53287,"end":229.77287,"confidence":0.9980469,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.042553454637527466},{"word":"i","start":229.77287,"end":229.85287,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008195757865905762},{"word":"can","start":229.85287,"end":230.01288,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.015023455023765564},{"word":"call","start":230.01288,"end":230.25287,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.020265966653823853},{"word":"you","start":230.25287,"end":230.41287,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0416039377450943},{"word":"back","start":230.41287,"end":230.91287,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.011440124362707138},{"word":"alright","start":232.41287,"end":232.81287,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3176133632659912},{"word":"thanks","start":232.81287,"end":233.05287,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6431341767311096},{"word":"for","start":233.05287,"end":233.21288,"confidence":0.9135742,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6084091663360596},{"word":"that","start":233.21288,"end":233.53287,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5300703048706055},{"word":"bye","start":233.53287,"end":234.03287,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4173845052719116}],"paragraphs":{"transcript":"\nBless, hi. It's Mike at the Coolabah. How are you going? Good. Just bringing to see if you can help me with a bit of an odd problem.\n\nMy co pilot seems to have not want to work. It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine. But it's not. And I know Brendan's been you want my Do you want my desktop name and you can log in and see what's what? Because I've gotta go I've gotta nip out for a quick meeting for ten or fifteen so you can have a play while I'm in a meeting.\n\nIt is computer name is DesktopDash5CG558M. So you see I've got two windows open there. The one on the right hand side, I'd ask Copilot to pop out and do its own window, and that's what it is. And then the one on the left side, I've just clicked the link in Outlook rather than mail or calendar. Are are you in now?\n\nYeah. So that's a normal view there. And I just clicked on this, and that's what I get. The other odd thing is I've got five emails set in my outbox. In my outbox, it says sending emails one zero five, and they're not sending.\n\nI wonder whether it's linked to my outbox not working or my email not working. Well, I'm connected. I've got online connectivity. Are you in now? Are you?\n\nYou're coming through RMM. Alright. So yes. Sorry. Just bear with me a second.\n\nI'll pull up. Hang on. Just let me drive. Where's the mouse gone? There.\n\nThat's what I've got on the Copilot window. And you can see on this side, this is my outbox. I'll let you play. I'm gonna go into this meeting, and I'll maybe if you solve it all, just leave me a message on the screen. Or if not, I can call you back.\n\nAlright. Thanks for that. Bye.","paragraphs":[{"sentences":[{"text":"Bless, hi.","start":3.76,"end":4.24,"sentiment":"positive","sentiment_score":0.506915956735611},{"text":"It's Mike at the Coolabah.","start":4.24,"end":5.52,"sentiment":"neutral","sentiment_score":0.2719116181135178},{"text":"How are you going?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.29736121743917465},{"text":"Good.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.4756541848182678},{"text":"Just bringing to see if you can help me with a bit of an odd problem.","start":8.96,"end":11.7,"sentiment":"neutral","sentiment_score":0.17829995322972536}],"sentiment":"neutral","sentiment_score":0.24611743965319224,"num_words":28,"start":3.76,"end":11.7},{"sentences":[{"text":"My co pilot seems to have not want to work.","start":11.84,"end":16.205,"sentiment":"neutral","sentiment_score":-0.27415454387664795},{"text":"It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine.","start":16.425,"end":22.744999,"sentiment":"neutral","sentiment_score":-0.10234759158144395},{"text":"But it's not.","start":22.744999,"end":23.645,"sentiment":"neutral","sentiment_score":-0.2761133561531703},{"text":"And I know Brendan's been you want my Do you want my desktop name and you can log in and see what's what?","start":24.345,"end":45.594997,"sentiment":"neutral","sentiment_score":-0.013838624946125175},{"text":"Because I've gotta go I've gotta nip out for a quick meeting for ten or fifteen so you can have a play while I'm in a meeting.","start":47.815,"end":53.355,"sentiment":"neutral","sentiment_score":0.05270058820369067}],"sentiment":"neutral","sentiment_score":-0.056570117211975586,"num_words":87,"start":11.84,"end":53.355},{"sentences":[{"text":"It is computer name is DesktopDash5CG558M.","start":54.5,"end":63.239998,"sentiment":"neutral","sentiment_score":0.02269352739676833},{"text":"So you see I've got two windows open there.","start":72.755,"end":75.095,"sentiment":"neutral","sentiment_score":0.011869013619919619},{"text":"The one on the right hand side, I'd ask Copilot to pop out and do its own window, and that's what it is.","start":75.155,"end":80.354996,"sentiment":"neutral","sentiment_score":0.019247419929698757},{"text":"And then the one on the left side, I've just clicked the link in Outlook rather than mail or calendar.","start":80.354996,"end":87.92,"sentiment":"neutral","sentiment_score":0.006367524876259268},{"text":"Are are you in now?","start":88.54,"end":89.840004,"sentiment":"neutral","sentiment_score":0.009403865970671176}],"sentiment":"neutral","sentiment_score":0.01365147258288094,"num_words":63,"start":54.5,"end":89.840004},{"sentences":[{"text":"Yeah.","start":91.82,"end":92.32,"sentiment":"neutral","sentiment_score":-0.027019884437322617},{"text":"So that's a normal view there.","start":92.380005,"end":94.78,"sentiment":"neutral","sentiment_score":-0.029326087484757107},{"text":"And I just clicked on this, and that's what I get.","start":94.78,"end":97.600006,"sentiment":"neutral","sentiment_score":-0.003073518365536901},{"text":"The other odd thing is I've got five emails set in my outbox.","start":119.69,"end":123.95,"sentiment":"neutral","sentiment_score":-0.23104518078840697},{"text":"In my outbox, it says sending emails one zero five, and they're not sending.","start":130.01,"end":136.77501,"sentiment":"neutral","sentiment_score":-0.2626575934035437}],"sentiment":"neutral","sentiment_score":-0.15372397265034832,"num_words":45,"start":91.82,"end":136.77501},{"sentences":[{"text":"I wonder whether it's linked to my outbox not working or my email not working.","start":158.33499,"end":163.795,"sentiment":"neutral","sentiment_score":-0.3262620041767756},{"text":"Well, I'm connected.","start":166.655,"end":167.635,"sentiment":"neutral","sentiment_score":-0.007548918792357047},{"text":"I've got online connectivity.","start":167.69499,"end":169.155,"sentiment":"neutral","sentiment_score":0.05720914714038372},{"text":"Are you in now?","start":181.17,"end":182.05,"sentiment":"neutral","sentiment_score":0.014581490773707628},{"text":"Are you?","start":182.05,"end":182.61,"sentiment":"neutral","sentiment_score":0.005960685200989246}],"sentiment":"neutral","sentiment_score":-0.16491046060608433,"num_words":28,"start":158.33499,"end":182.61},{"sentences":[{"text":"You're coming through RMM.","start":182.61,"end":184.06999,"sentiment":"neutral","sentiment_score":-0.016692479606717825},{"text":"Alright.","start":184.12999,"end":184.62999,"sentiment":"neutral","sentiment_score":0.018757294863462448},{"text":"So yes.","start":187.425,"end":188.30501,"sentiment":"neutral","sentiment_score":0.014270104933530092},{"text":"Sorry.","start":188.30501,"end":188.705,"sentiment":"neutral","sentiment_score":-0.051438651978969574},{"text":"Just bear with me a second.","start":188.705,"end":189.74501,"sentiment":"neutral","sentiment_score":-0.06300753727555275}],"sentiment":"neutral","sentiment_score":-0.032068306380616765,"num_words":14,"start":182.61,"end":189.74501},{"sentences":[{"text":"I'll pull up.","start":189.74501,"end":190.225,"sentiment":"neutral","sentiment_score":-0.01879112794995308},{"text":"Hang on.","start":190.225,"end":190.545,"sentiment":"neutral","sentiment_score":-0.019811494275927544},{"text":"Just let me drive.","start":190.545,"end":191.60501,"sentiment":"neutral","sentiment_score":-0.018783362116664648},{"text":"Where's the mouse gone?","start":191.825,"end":193.125,"sentiment":"neutral","sentiment_score":-0.05023280763998628},{"text":"There.","start":200.85,"end":201.25,"sentiment":"neutral","sentiment_score":-0.05633551627397537}],"sentiment":"neutral","sentiment_score":-0.0305997548358781,"num_words":14,"start":189.74501,"end":201.25},{"sentences":[{"text":"That's what I've got on the Copilot window.","start":201.25,"end":203.35,"sentiment":"neutral","sentiment_score":-0.04093384463340044},{"text":"And you can see on this side, this is my outbox.","start":205.25,"end":208.47,"sentiment":"neutral","sentiment_score":0.0001685633747415109},{"text":"I'll let you play.","start":222.355,"end":222.995,"sentiment":"neutral","sentiment_score":0.06224626116454601},{"text":"I'm gonna go into this meeting, and I'll maybe if you solve it all, just leave me a message on the screen.","start":222.995,"end":229.21288,"sentiment":"neutral","sentiment_score":0.009621130217882719},{"text":"Or if not, I can call you back.","start":229.21288,"end":230.91287,"sentiment":"neutral","sentiment_score":-0.01811681198887527}],"sentiment":"neutral","sentiment_score":-0.0001868140831027391,"num_words":53,"start":201.25,"end":230.91287},{"sentences":[{"text":"Alright.","start":232.41287,"end":232.81287,"sentiment":"neutral","sentiment_score":0.3176133632659912},{"text":"Thanks for that.","start":232.81287,"end":233.53287,"sentiment":"positive","sentiment_score":0.5938712159792582},{"text":"Bye.","start":233.53287,"end":234.03287,"sentiment":"positive","sentiment_score":0.4173845052719116}],"sentiment":"positive","sentiment_score":0.5033223032951355,"num_words":5,"start":232.41287,"end":234.03287}]}}]},{"alternatives":[{"transcript":"Affinity Systems. This is Blaise. Good. You? Yep. Alright. Let's have a look. Yeah. Okay. Okay. Easy. I'll have a look around and see if I can find the issue. Yep. Yep. It's just taking a while to load. Alright. If you just give me one second. It's having a fit and not actually opening. Just gonna reopen that. Come on. It's just showing me Your five emails where? Outbox. I'll have a look at it. You go do your meeting. It's just giving me a bit of a pain trying for me to actually get into the device. This entire admin is not working, so I'm trying data. There we go. Yep. Yep. Okay. Yep. Okay. Let's have a look. You've definitely still got the Copilot license. Yep. Easy. Easy. Yep.","confidence":0.99072266,"words":[{"word":"affinity","start":0.96,"end":1.46,"confidence":0.83251953,"punctuated_word":"Affinity","sentiment":"neutral","sentiment_score":0.0569518581032753},{"word":"systems","start":1.52,"end":1.92,"confidence":0.97265625,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.07370612770318985},{"word":"this","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1020193248987198},{"word":"is","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11541569977998734},{"word":"blaise","start":2.32,"end":2.82,"confidence":0.9295654,"punctuated_word":"Blaise.","sentiment":"neutral","sentiment_score":0.14904937148094177},{"word":"good","start":6.8799996,"end":7.12,"confidence":0.9411621,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5522938370704651},{"word":"you","start":7.12,"end":7.62,"confidence":0.7578125,"punctuated_word":"You?","sentiment":"positive","sentiment_score":0.3629013895988464},{"word":"yep","start":24.715,"end":25.215,"confidence":0.82128906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.020758777856826786},{"word":"alright","start":38.5,"end":39.0,"confidence":0.9946289,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.01975403353571892},{"word":"let's","start":39.22,"end":39.54,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.02563531324267387},{"word":"have","start":39.54,"end":39.78,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03171176090836525},{"word":"a","start":39.78,"end":39.86,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028338804841041565},{"word":"look","start":39.86,"end":40.36,"confidence":0.99853516,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.011596621945500374},{"word":"yeah","start":46.125,"end":46.625,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026278425008058548},{"word":"okay","start":53.644997,"end":54.144997,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027506284415721893},{"word":"okay","start":63.730003,"end":64.23,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12491778284311296},{"word":"easy","start":67.57,"end":68.07,"confidence":0.9970703,"punctuated_word":"Easy.","sentiment":"neutral","sentiment_score":0.17695866525173187},{"word":"i'll","start":68.37,"end":68.87,"confidence":0.99072266,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11920388042926788},{"word":"have","start":69.41,"end":69.65,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1610080450773239},{"word":"a","start":69.65,"end":69.73,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16614088416099548},{"word":"look","start":69.73,"end":69.97,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.10113990306854248},{"word":"around","start":69.97,"end":70.450005,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.12392835319042206},{"word":"and","start":70.450005,"end":70.69,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13680143654346466},{"word":"see","start":70.69,"end":70.85,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.13286802172660828},{"word":"if","start":70.85,"end":71.01,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11127601563930511},{"word":"i","start":71.01,"end":71.17,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.098786398768425},{"word":"can","start":71.17,"end":71.490005,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.107808455824852},{"word":"find","start":71.490005,"end":71.73,"confidence":0.9902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.10506937652826308},{"word":"the","start":71.73,"end":71.89,"confidence":0.8051758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04511011391878128},{"word":"issue","start":71.89,"end":72.39,"confidence":0.99902344,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.06715407967567444},{"word":"yep","start":80.355,"end":80.855,"confidence":0.79467773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03775471821427345},{"word":"yep","start":90.329994,"end":90.57,"confidence":0.7915039,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0038880191277712584},{"word":"it's","start":90.57,"end":91.07,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.032208655029535294},{"word":"just","start":91.28999,"end":91.53,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03664124757051468},{"word":"taking","start":91.53,"end":91.85,"confidence":1.0,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.029097728431224823},{"word":"a","start":91.85,"end":92.009995,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05206673964858055},{"word":"while","start":92.009995,"end":92.25,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.05028627812862396},{"word":"to","start":92.25,"end":92.49,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03982012718915939},{"word":"load","start":92.49,"end":92.99,"confidence":0.99902344,"punctuated_word":"load.","sentiment":"neutral","sentiment_score":-0.0353098139166832},{"word":"alright","start":98.17,"end":98.505,"confidence":0.6993408,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.010501615703105928},{"word":"if","start":98.585,"end":98.665,"confidence":0.84765625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10955115407705308},{"word":"you","start":98.665,"end":98.825,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12723930180072784},{"word":"just","start":98.825,"end":98.905,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08532016724348068},{"word":"give","start":98.905,"end":98.985,"confidence":0.97509766,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.13344235718250275},{"word":"me","start":98.985,"end":99.305,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1232389584183693},{"word":"one","start":99.305,"end":99.545,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1452074646949768},{"word":"second","start":99.545,"end":99.945,"confidence":0.7475586,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.1477578431367874},{"word":"it's","start":99.945,"end":100.185,"confidence":0.98339844,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.4269266128540039},{"word":"having","start":100.185,"end":100.505,"confidence":0.95947266,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.3939753472805023},{"word":"a","start":100.505,"end":100.66499,"confidence":0.96875,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.382960706949234},{"word":"fit","start":100.66499,"end":100.985,"confidence":0.9741211,"punctuated_word":"fit","sentiment":"negative","sentiment_score":-0.4149473309516907},{"word":"and","start":100.985,"end":101.145,"confidence":0.9819336,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4037294685840606},{"word":"not","start":101.145,"end":101.384995,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4911937415599823},{"word":"actually","start":101.384995,"end":101.865,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.5077077150344849},{"word":"opening","start":101.865,"end":102.365,"confidence":0.9951172,"punctuated_word":"opening.","sentiment":"negative","sentiment_score":-0.4927375912666321},{"word":"just","start":102.825,"end":102.985,"confidence":0.8491211,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.27600109577178955},{"word":"gonna","start":102.985,"end":103.384995,"confidence":0.984375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2789844274520874},{"word":"reopen","start":103.384995,"end":103.784996,"confidence":0.99609375,"punctuated_word":"reopen","sentiment":"neutral","sentiment_score":-0.25975656509399414},{"word":"that","start":103.784996,"end":104.284996,"confidence":0.79711914,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.29295843839645386},{"word":"come","start":114.3,"end":114.8,"confidence":0.65771484,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.18012318015098572},{"word":"on","start":116.14,"end":116.64,"confidence":0.9946289,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.1495736837387085},{"word":"it's","start":118.380005,"end":118.62,"confidence":0.8654785,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1394781768321991},{"word":"just","start":118.62,"end":118.86,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10639914870262146},{"word":"showing","start":118.86,"end":119.18,"confidence":0.9921875,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.13755112886428833},{"word":"me","start":119.18,"end":119.68,"confidence":0.95947266,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.13902506232261658},{"word":"your","start":128.19499,"end":128.435,"confidence":0.47631836,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.1573287695646286},{"word":"five","start":128.435,"end":128.75499,"confidence":0.99121094,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.12003733962774275},{"word":"emails","start":128.75499,"end":129.155,"confidence":0.9941406,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.16841278970241547},{"word":"where","start":129.155,"end":129.655,"confidence":0.8713379,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.08578252792358398},{"word":"outbox","start":133.155,"end":133.655,"confidence":0.9226888,"punctuated_word":"Outbox.","sentiment":"neutral","sentiment_score":-0.19339999556541443},{"word":"i'll","start":145.84999,"end":146.09,"confidence":0.83203125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2196093052625656},{"word":"have","start":146.09,"end":146.25,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.25325608253479004},{"word":"a","start":146.25,"end":146.33,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23213070631027224},{"word":"look","start":146.33,"end":146.56999,"confidence":0.99609375,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.2070494443178177},{"word":"at","start":146.56999,"end":146.73,"confidence":0.9140625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2374817132949829},{"word":"it","start":146.73,"end":147.23,"confidence":0.88916016,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.20478728413581848},{"word":"you","start":148.01,"end":148.33,"confidence":0.890625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.22390304505825043},{"word":"go","start":148.33,"end":148.65,"confidence":0.99121094,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.205203115940094},{"word":"do","start":148.65,"end":148.81,"confidence":0.5239258,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2632269561290741},{"word":"your","start":148.81,"end":148.97,"confidence":0.96435547,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.32578516006469727},{"word":"meeting","start":148.97,"end":149.47,"confidence":0.9055176,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.24842658638954165},{"word":"it's","start":149.53,"end":149.93,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.5645705461502075},{"word":"just","start":149.93,"end":150.25,"confidence":0.99609375,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6027252674102783},{"word":"giving","start":150.25,"end":150.48999,"confidence":0.90283203,"punctuated_word":"giving","sentiment":"negative","sentiment_score":-0.6984807252883911},{"word":"me","start":150.48999,"end":150.73,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6608198285102844},{"word":"a","start":150.73,"end":150.81,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6274616718292236},{"word":"bit","start":150.81,"end":150.97,"confidence":1.0,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.6028832197189331},{"word":"of","start":150.97,"end":151.29,"confidence":0.9980469,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.7044147849082947},{"word":"a","start":151.29,"end":151.37,"confidence":0.81933594,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.711715579032898},{"word":"pain","start":151.37,"end":151.87,"confidence":0.99902344,"punctuated_word":"pain","sentiment":"negative","sentiment_score":-0.6422090530395508},{"word":"trying","start":152.09,"end":152.56999,"confidence":0.9589844,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.6728136539459229},{"word":"for","start":152.56999,"end":152.73,"confidence":0.9951172,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.6563637256622314},{"word":"me","start":152.73,"end":152.89,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6346574425697327},{"word":"to","start":152.89,"end":153.04999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6005567908287048},{"word":"actually","start":153.04999,"end":153.45,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.5494989156723022},{"word":"get","start":153.45,"end":153.61,"confidence":0.9863281,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5901748538017273},{"word":"into","start":153.61,"end":153.93,"confidence":0.9863281,"punctuated_word":"into","sentiment":"negative","sentiment_score":-0.4979619085788727},{"word":"the","start":153.93,"end":154.17,"confidence":0.9633789,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4786544442176819},{"word":"device","start":154.17,"end":154.67,"confidence":0.8293457,"punctuated_word":"device.","sentiment":"negative","sentiment_score":-0.408021092414856},{"word":"this","start":154.97,"end":155.37,"confidence":0.40478516,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.42422887682914734},{"word":"entire","start":155.37,"end":155.69,"confidence":0.98535156,"punctuated_word":"entire","sentiment":"negative","sentiment_score":-0.5227673053741455},{"word":"admin","start":155.69,"end":156.09,"confidence":0.9892578,"punctuated_word":"admin","sentiment":"negative","sentiment_score":-0.6549404859542847},{"word":"is","start":156.09,"end":156.25,"confidence":0.6347656,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5594720244407654},{"word":"not","start":156.25,"end":156.48999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5799686908721924},{"word":"working","start":156.48999,"end":156.97,"confidence":0.8444824,"punctuated_word":"working,","sentiment":"negative","sentiment_score":-0.49273163080215454},{"word":"so","start":156.97,"end":157.12999,"confidence":0.9980469,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.41746941208839417},{"word":"i'm","start":157.12999,"end":157.29,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4420664310455322},{"word":"trying","start":157.29,"end":157.79,"confidence":0.9941406,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.462458461523056},{"word":"data","start":158.99501,"end":159.49501,"confidence":0.7446289,"punctuated_word":"data.","sentiment":"negative","sentiment_score":-0.378173828125},{"word":"there","start":179.78,"end":180.02,"confidence":0.36328125,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.0459357351064682},{"word":"we","start":180.02,"end":180.18001,"confidence":0.9902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02306084893643856},{"word":"go","start":180.18001,"end":180.68001,"confidence":0.9995117,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.028495311737060547},{"word":"yep","start":182.42,"end":182.92,"confidence":0.9794922,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008301079273223877},{"word":"yep","start":192.005,"end":192.505,"confidence":0.8718262,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03289918601512909},{"word":"okay","start":203.89,"end":204.39,"confidence":0.8823242,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.005230063572525978},{"word":"yep","start":209.17,"end":209.67,"confidence":0.9448242,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03229733183979988},{"word":"okay","start":211.57,"end":212.07,"confidence":0.92333984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.036921873688697815},{"word":"let's","start":212.13,"end":212.45,"confidence":0.86035156,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0497293546795845},{"word":"have","start":212.45,"end":212.61,"confidence":0.6982422,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04924432933330536},{"word":"a","start":212.61,"end":212.69,"confidence":0.97265625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0450923778116703},{"word":"look","start":212.69,"end":213.19,"confidence":0.9980469,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.04112657904624939},{"word":"you've","start":215.185,"end":215.425,"confidence":0.9926758,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.05756516009569168},{"word":"definitely","start":215.425,"end":215.905,"confidence":1.0,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.045709170401096344},{"word":"still","start":215.905,"end":216.225,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.055160343647003174},{"word":"got","start":216.225,"end":216.725,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02820097655057907},{"word":"the","start":218.065,"end":218.225,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009224921464920044},{"word":"copilot","start":218.225,"end":218.725,"confidence":0.72509766,"punctuated_word":"Copilot","sentiment":"neutral","sentiment_score":0.03719070181250572},{"word":"license","start":218.945,"end":219.445,"confidence":0.9916992,"punctuated_word":"license.","sentiment":"neutral","sentiment_score":0.014341868460178375},{"word":"yep","start":224.865,"end":225.365,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.013810764998197556},{"word":"easy","start":231.27293,"end":231.77293,"confidence":0.78515625,"punctuated_word":"Easy.","sentiment":"neutral","sentiment_score":0.24222218990325928},{"word":"easy","start":234.23294,"end":234.73294,"confidence":0.98168945,"punctuated_word":"Easy.","sentiment":"neutral","sentiment_score":0.24914735555648804},{"word":"yep","start":234.79294,"end":235.29294,"confidence":0.725708,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07657722383737564}],"paragraphs":{"transcript":"\nAffinity Systems. This is Blaise. Good. You? Yep.\n\nAlright. Let's have a look. Yeah. Okay. Okay.\n\nEasy. I'll have a look around and see if I can find the issue. Yep. Yep. It's just taking a while to load.\n\nAlright. If you just give me one second. It's having a fit and not actually opening. Just gonna reopen that. Come on.\n\nIt's just showing me Your five emails where? Outbox. I'll have a look at it. You go do your meeting. It's just giving me a bit of a pain trying for me to actually get into the device.\n\nThis entire admin is not working, so I'm trying data. There we go. Yep. Yep. Okay.\n\nYep. Okay. Let's have a look. You've definitely still got the Copilot license. Yep.\n\nEasy. Easy. Yep.","paragraphs":[{"sentences":[{"text":"Affinity Systems.","start":0.96,"end":1.92,"sentiment":"neutral","sentiment_score":0.06532899290323257},{"text":"This is Blaise.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.12216146538654964},{"text":"Good.","start":6.8799996,"end":7.12,"sentiment":"positive","sentiment_score":0.5522938370704651},{"text":"You?","start":7.12,"end":7.62,"sentiment":"positive","sentiment_score":0.3629013895988464},{"text":"Yep.","start":24.715,"end":25.215,"sentiment":"neutral","sentiment_score":-0.020758777856826786}],"sentiment":"neutral","sentiment_score":0.17394735384732485,"num_words":8,"start":0.96,"end":25.215},{"sentences":[{"text":"Alright.","start":38.5,"end":39.0,"sentiment":"neutral","sentiment_score":0.01975403353571892},{"text":"Let's have a look.","start":39.22,"end":40.36,"sentiment":"neutral","sentiment_score":0.024320625234395266},{"text":"Yeah.","start":46.125,"end":46.625,"sentiment":"neutral","sentiment_score":0.026278425008058548},{"text":"Okay.","start":53.644997,"end":54.144997,"sentiment":"neutral","sentiment_score":0.027506284415721893},{"text":"Okay.","start":63.730003,"end":64.23,"sentiment":"neutral","sentiment_score":0.12491778284311296}],"sentiment":"neutral","sentiment_score":0.03696737834252417,"num_words":8,"start":38.5,"end":64.23},{"sentences":[{"text":"Easy.","start":67.57,"end":68.07,"sentiment":"neutral","sentiment_score":0.17695866525173187},{"text":"I'll have a look around and see if I can find the issue.","start":68.37,"end":72.39,"sentiment":"neutral","sentiment_score":0.1135611511193789},{"text":"Yep.","start":80.355,"end":80.855,"sentiment":"neutral","sentiment_score":0.03775471821427345},{"text":"Yep.","start":90.329994,"end":90.57,"sentiment":"neutral","sentiment_score":0.0038880191277712584},{"text":"It's just taking a while to load.","start":90.57,"end":92.99,"sentiment":"neutral","sentiment_score":-0.03934722713061741}],"sentiment":"neutral","sentiment_score":0.061715903357886105,"num_words":23,"start":67.57,"end":92.99},{"sentences":[{"text":"Alright.","start":98.17,"end":98.505,"sentiment":"neutral","sentiment_score":-0.010501615703105928},{"text":"If you just give me one second.","start":98.585,"end":99.945,"sentiment":"neutral","sentiment_score":-0.12453674950769969},{"text":"It's having a fit and not actually opening.","start":99.945,"end":102.365,"sentiment":"negative","sentiment_score":-0.43927231431007385},{"text":"Just gonna reopen that.","start":102.825,"end":104.284996,"sentiment":"neutral","sentiment_score":-0.27692513167858124},{"text":"Come on.","start":114.3,"end":116.64,"sentiment":"neutral","sentiment_score":-0.1648484319448471}],"sentiment":"neutral","sentiment_score":-0.265174307606437,"num_words":22,"start":98.17,"end":116.64},{"sentences":[{"text":"It's just showing me Your five emails where?","start":118.380005,"end":129.655,"sentiment":"neutral","sentiment_score":-0.13175186794251204},{"text":"Outbox.","start":133.155,"end":133.655,"sentiment":"neutral","sentiment_score":-0.19339999556541443},{"text":"I'll have a look at it.","start":145.84999,"end":147.23,"sentiment":"neutral","sentiment_score":-0.22571908930937448},{"text":"You go do your meeting.","start":148.01,"end":149.47,"sentiment":"neutral","sentiment_score":-0.25330897271633146},{"text":"It's just giving me a bit of a pain trying for me to actually get into the device.","start":149.53,"end":154.67,"sentiment":"negative","sentiment_score":-0.6057768613100052}],"sentiment":"negative","sentiment_score":-0.38874362742430285,"num_words":38,"start":118.380005,"end":154.67},{"sentences":[{"text":"This entire admin is not working, so I'm trying data.","start":154.97,"end":159.49501,"sentiment":"negative","sentiment_score":-0.4934277147054672},{"text":"There we go.","start":179.78,"end":180.68001,"sentiment":"neutral","sentiment_score":0.032497298593322434},{"text":"Yep.","start":182.42,"end":182.92,"sentiment":"neutral","sentiment_score":0.008301079273223877},{"text":"Yep.","start":192.005,"end":192.505,"sentiment":"neutral","sentiment_score":-0.03289918601512909},{"text":"Okay.","start":203.89,"end":204.39,"sentiment":"neutral","sentiment_score":-0.005230063572525978}],"sentiment":"neutral","sentiment_score":-0.304163338849321,"num_words":16,"start":154.97,"end":204.39},{"sentences":[{"text":"Yep.","start":209.17,"end":209.67,"sentiment":"neutral","sentiment_score":0.03229733183979988},{"text":"Okay.","start":211.57,"end":212.07,"sentiment":"neutral","sentiment_score":0.036921873688697815},{"text":"Let's have a look.","start":212.13,"end":213.19,"sentiment":"neutral","sentiment_score":0.04629816021770239},{"text":"You've definitely still got the Copilot license.","start":215.185,"end":219.445,"sentiment":"neutral","sentiment_score":0.03534187749028206},{"text":"Yep.","start":224.865,"end":225.365,"sentiment":"neutral","sentiment_score":0.013810764998197556}],"sentiment":"neutral","sentiment_score":0.03682969670210566,"num_words":14,"start":209.17,"end":225.365},{"sentences":[{"text":"Easy.","start":231.27293,"end":231.77293,"sentiment":"neutral","sentiment_score":0.24222218990325928},{"text":"Easy.","start":234.23294,"end":234.73294,"sentiment":"neutral","sentiment_score":0.24914735555648804},{"text":"Yep.","start":234.79294,"end":235.29294,"sentiment":"neutral","sentiment_score":-0.07657722383737564}],"sentiment":"neutral","sentiment_score":0.13826410720745722,"num_words":3,"start":231.27293,"end":235.29294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Affinity Systems. This is Blaise.\n\nChannel 0: Bless, hi. It's Mike at the Coolabah. How are you going?\n\nChannel 1: Good. You?\n\nChannel 0: Good. Just bringing to see if you can help me with a bit of an odd problem. My co pilot seems to have not want to work. It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine. But it's not.\n\nAnd I know\n\nChannel 1: Yep.\n\nChannel 0: Brendan's been you want my\n\nChannel 1: Alright. Let's have a look.\n\nChannel 0: Do you want my desktop name and you can log in and see what's what?\n\nChannel 1: Yeah.\n\nChannel 0: Because I've gotta go I've gotta nip out for a quick meeting for ten or fifteen so you can have a play while I'm in a meeting.\n\nChannel 1: Okay.\n\nChannel 0: It is computer name is DesktopDash5CG558M.\n\nChannel 1: Okay. Easy. I'll have a look around and see if I can find the issue.\n\nChannel 0: So you see I've got two windows open there. The one on the right hand side, I'd ask Copilot to pop out and do its own window, and that's what it is. And\n\nChannel 1: Yep.\n\nChannel 0: then the one on the left side, I've just clicked the link in Outlook rather than mail or calendar. Are are you in now?\n\nChannel 1: Yep. It's just taking\n\nChannel 0: Yeah.\n\nChannel 1: a while to\n\nChannel 0: So\n\nChannel 1: load.\n\nChannel 0: that's a normal view there. And I just clicked on this, and that's what I get.\n\nChannel 1: Alright. If you just give me one second. It's having a fit and not actually opening. Just gonna reopen that. Come on.\n\nIt's just showing me\n\nChannel 0: The other odd thing is I've got five emails set in my outbox.\n\nChannel 1: Your five emails where?\n\nChannel 0: In my outbox, it says\n\nChannel 1: Outbox.\n\nChannel 0: sending emails one zero five, and they're not sending.\n\nChannel 1: I'll have a look at it. You go do your meeting. It's just giving me a bit of a pain trying for me to actually get into the device. This entire admin is not working, so I'm trying\n\nChannel 0: I wonder whether it's\n\nChannel 1: data.\n\nChannel 0: linked to my outbox not working or my email not working. Well, I'm connected. I've got online connectivity.\n\nChannel 1: There we go.\n\nChannel 0: Are you in now? Are you?\n\nChannel 1: Yep.\n\nChannel 0: You're coming through RMM. Alright. So yes. Sorry. Just bear with me a second.\n\nI'll pull up. Hang on. Just let me drive. Where's\n\nChannel 1: Yep.\n\nChannel 0: the mouse gone? There. That's what I've got on the Copilot window.\n\nChannel 1: Okay.\n\nChannel 0: And you can see on this side, this is my outbox.\n\nChannel 1: Yep. Okay. Let's have a look. You've definitely still got the Copilot license.\n\nChannel 0: I'll let you play. I'm gonna go into this meeting, and\n\nChannel 1: Yep.\n\nChannel 0: I'll maybe if you solve it all, just leave me a message on the screen. Or if not, I can call you back.\n\nChannel 1: Easy.\n\nChannel 0: Alright. Thanks for that. Bye.\n\nChannel 1: Easy. Yep.","paragraphs":[{"sentences":[{"text":"Affinity Systems.","start":0.96,"end":1.92,"sentiment":"neutral","sentiment_score":0.06532899290323257},{"text":"This is Blaise.","start":1.92,"end":2.82,"sentiment":"neutral","sentiment_score":0.12216146538654964}],"sentiment":"neutral","sentiment_score":0.0994284763932228,"channel":1,"num_words":5,"start":0.96,"end":2.82},{"sentences":[{"text":"Bless, hi.","start":3.76,"end":4.24,"sentiment":"positive","sentiment_score":0.506915956735611},{"text":"It's Mike at the Coolabah.","start":4.24,"end":5.52,"sentiment":"neutral","sentiment_score":0.2719116181135178},{"text":"How are you going?","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.29736121743917465}],"sentiment":"neutral","sentiment_score":0.3238940794359554,"channel":0,"num_words":11,"start":3.76,"end":6.3399997},{"sentences":[{"text":"Good.","start":6.8799996,"end":7.12,"sentiment":"positive","sentiment_score":0.5522938370704651},{"text":"You?","start":7.12,"end":7.62,"sentiment":"positive","sentiment_score":0.3629013895988464}],"sentiment":"positive","sentiment_score":0.45759761333465576,"channel":1,"num_words":2,"start":6.8799996,"end":7.62},{"sentences":[{"text":"Good.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.4756541848182678},{"text":"Just bringing to see if you can help me with a bit of an odd problem.","start":8.96,"end":11.7,"sentiment":"neutral","sentiment_score":0.17829995322972536},{"text":"My co pilot seems to have not want to work.","start":11.84,"end":16.205,"sentiment":"neutral","sentiment_score":-0.27415454387664795},{"text":"It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine.","start":16.425,"end":22.744999,"sentiment":"neutral","sentiment_score":-0.10234759158144395},{"text":"But it's not.","start":22.744999,"end":23.645,"sentiment":"neutral","sentiment_score":-0.2761133561531703}],"sentiment":"neutral","sentiment_score":-0.049958782753458726,"channel":0,"num_words":54,"start":8.24,"end":23.645},{"sentences":[{"text":"And I know","start":24.345,"end":24.985,"sentiment":"neutral","sentiment_score":-0.08060763279596965}],"sentiment":"neutral","sentiment_score":-0.08060763279596965,"channel":0,"num_words":3,"start":24.345,"end":24.985},{"sentences":[{"text":"Yep.","start":24.715,"end":25.215,"sentiment":"neutral","sentiment_score":-0.020758777856826786}],"sentiment":"neutral","sentiment_score":-0.020758777856826786,"channel":1,"num_words":1,"start":24.715,"end":25.215},{"sentences":[{"text":"Brendan's been you want my","start":24.985,"end":37.5,"sentiment":"neutral","sentiment_score":0.0016785286366939544}],"sentiment":"neutral","sentiment_score":0.0016785286366939544,"channel":0,"num_words":5,"start":24.985,"end":37.5},{"sentences":[{"text":"Alright.","start":38.5,"end":39.0,"sentiment":"neutral","sentiment_score":0.01975403353571892},{"text":"Let's have a look.","start":39.22,"end":40.36,"sentiment":"neutral","sentiment_score":0.024320625234395266}],"sentiment":"neutral","sentiment_score":0.023407306894659995,"channel":1,"num_words":5,"start":38.5,"end":40.36},{"sentences":[{"text":"Do you want my desktop name and you can log in and see what's what?","start":41.015,"end":45.594997,"sentiment":"neutral","sentiment_score":-0.0056572079037626585}],"sentiment":"neutral","sentiment_score":-0.0056572079037626585,"channel":0,"num_words":15,"start":41.015,"end":45.594997},{"sentences":[{"text":"Yeah.","start":46.125,"end":46.625,"sentiment":"neutral","sentiment_score":0.026278425008058548}],"sentiment":"neutral","sentiment_score":0.026278425008058548,"channel":1,"num_words":1,"start":46.125,"end":46.625},{"sentences":[{"text":"Because I've gotta go I've gotta nip out for a quick meeting for ten or fifteen so you can have a play while I'm in a meeting.","start":47.815,"end":53.355,"sentiment":"neutral","sentiment_score":0.05270058820369067}],"sentiment":"neutral","sentiment_score":0.05270058820369067,"channel":0,"num_words":27,"start":47.815,"end":53.355},{"sentences":[{"text":"Okay.","start":53.644997,"end":54.144997,"sentiment":"neutral","sentiment_score":0.027506284415721893}],"sentiment":"neutral","sentiment_score":0.027506284415721893,"channel":1,"num_words":1,"start":53.644997,"end":54.144997},{"sentences":[{"text":"It is computer name is DesktopDash5CG558M.","start":54.5,"end":63.239998,"sentiment":"neutral","sentiment_score":0.02269352739676833}],"sentiment":"neutral","sentiment_score":0.02269352739676833,"channel":0,"num_words":6,"start":54.5,"end":63.239998},{"sentences":[{"text":"Okay.","start":63.730003,"end":64.23,"sentiment":"neutral","sentiment_score":0.12491778284311296},{"text":"Easy.","start":67.57,"end":68.07,"sentiment":"neutral","sentiment_score":0.17695866525173187},{"text":"I'll have a look around and see if I can find the issue.","start":68.37,"end":72.39,"sentiment":"neutral","sentiment_score":0.1135611511193789}],"sentiment":"neutral","sentiment_score":0.11854476084311803,"channel":1,"num_words":15,"start":63.730003,"end":72.39},{"sentences":[{"text":"So you see I've got two windows open there.","start":72.755,"end":75.095,"sentiment":"neutral","sentiment_score":0.011869013619919619},{"text":"The one on the right hand side, I'd ask Copilot to pop out and do its own window, and that's what it is.","start":75.155,"end":80.354996,"sentiment":"neutral","sentiment_score":0.019247419929698757},{"text":"And","start":80.354996,"end":80.515,"sentiment":"neutral","sentiment_score":0.03457438200712204}],"sentiment":"neutral","sentiment_score":0.017699580696044548,"channel":0,"num_words":33,"start":72.755,"end":80.515},{"sentences":[{"text":"Yep.","start":80.355,"end":80.855,"sentiment":"neutral","sentiment_score":0.03775471821427345}],"sentiment":"neutral","sentiment_score":0.03775471821427345,"channel":1,"num_words":1,"start":80.355,"end":80.855},{"sentences":[{"text":"then the one on the left side, I've just clicked the link in Outlook rather than mail or calendar.","start":80.515,"end":87.92,"sentiment":"neutral","sentiment_score":0.004882953448319121},{"text":"Are are you in now?","start":88.54,"end":89.840004,"sentiment":"neutral","sentiment_score":0.009403865970671176}],"sentiment":"neutral","sentiment_score":0.005824810223809133,"channel":0,"num_words":24,"start":80.515,"end":89.840004},{"sentences":[{"text":"Yep.","start":90.329994,"end":90.57,"sentiment":"neutral","sentiment_score":0.0038880191277712584},{"text":"It's just taking","start":90.57,"end":91.85,"sentiment":"neutral","sentiment_score":-0.03264921034375826}],"sentiment":"neutral","sentiment_score":-0.023514902975875884,"channel":1,"num_words":4,"start":90.329994,"end":91.85},{"sentences":[{"text":"Yeah.","start":91.82,"end":92.32,"sentiment":"neutral","sentiment_score":-0.027019884437322617}],"sentiment":"neutral","sentiment_score":-0.027019884437322617,"channel":0,"num_words":1,"start":91.82,"end":92.32},{"sentences":[{"text":"a while to","start":91.85,"end":92.49,"sentiment":"neutral","sentiment_score":-0.0473910483221213}],"sentiment":"neutral","sentiment_score":-0.0473910483221213,"channel":1,"num_words":3,"start":91.85,"end":92.49},{"sentences":[{"text":"So","start":92.380005,"end":92.880005,"sentiment":"neutral","sentiment_score":-0.038043711334466934}],"sentiment":"neutral","sentiment_score":-0.038043711334466934,"channel":0,"num_words":1,"start":92.380005,"end":92.880005},{"sentences":[{"text":"load.","start":92.49,"end":92.99,"sentiment":"neutral","sentiment_score":-0.0353098139166832}],"sentiment":"neutral","sentiment_score":-0.0353098139166832,"channel":1,"num_words":1,"start":92.49,"end":92.99},{"sentences":[{"text":"that's a normal view there.","start":93.42,"end":94.78,"sentiment":"neutral","sentiment_score":-0.02758256271481514},{"text":"And I just clicked on this, and that's what I get.","start":94.78,"end":97.600006,"sentiment":"neutral","sentiment_score":-0.003073518365536901}],"sentiment":"neutral","sentiment_score":-0.01073259472468635,"channel":0,"num_words":16,"start":93.42,"end":97.600006},{"sentences":[{"text":"Alright.","start":98.17,"end":98.505,"sentiment":"neutral","sentiment_score":-0.010501615703105928},{"text":"If you just give me one second.","start":98.585,"end":99.945,"sentiment":"neutral","sentiment_score":-0.12453674950769969},{"text":"It's having a fit and not actually opening.","start":99.945,"end":102.365,"sentiment":"negative","sentiment_score":-0.43927231431007385},{"text":"Just gonna reopen that.","start":102.825,"end":104.284996,"sentiment":"neutral","sentiment_score":-0.27692513167858124},{"text":"Come on.","start":114.3,"end":116.64,"sentiment":"neutral","sentiment_score":-0.1648484319448471}],"sentiment":"neutral","sentiment_score":-0.265174307606437,"channel":1,"num_words":22,"start":98.17,"end":116.64},{"sentences":[{"text":"It's just showing me","start":118.380005,"end":119.68,"sentiment":"neutral","sentiment_score":-0.13061337918043137}],"sentiment":"neutral","sentiment_score":-0.13061337918043137,"channel":1,"num_words":4,"start":118.380005,"end":119.68},{"sentences":[{"text":"The other odd thing is I've got five emails set in my outbox.","start":119.69,"end":123.95,"sentiment":"neutral","sentiment_score":-0.23104518078840697}],"sentiment":"neutral","sentiment_score":-0.23104518078840697,"channel":0,"num_words":13,"start":119.69,"end":123.95},{"sentences":[{"text":"Your five emails where?","start":128.19499,"end":129.655,"sentiment":"neutral","sentiment_score":-0.1328903567045927}],"sentiment":"neutral","sentiment_score":-0.1328903567045927,"channel":1,"num_words":4,"start":128.19499,"end":129.655},{"sentences":[{"text":"In my outbox, it says","start":130.01,"end":133.575,"sentiment":"neutral","sentiment_score":-0.1959664911031723}],"sentiment":"neutral","sentiment_score":-0.1959664911031723,"channel":0,"num_words":5,"start":130.01,"end":133.575},{"sentences":[{"text":"Outbox.","start":133.155,"end":133.655,"sentiment":"neutral","sentiment_score":-0.19339999556541443}],"sentiment":"neutral","sentiment_score":-0.19339999556541443,"channel":1,"num_words":1,"start":133.155,"end":133.655},{"sentences":[{"text":"sending emails one zero five, and they're not sending.","start":134.355,"end":136.77501,"sentiment":"neutral","sentiment_score":-0.299708205792639}],"sentiment":"neutral","sentiment_score":-0.299708205792639,"channel":0,"num_words":9,"start":134.355,"end":136.77501},{"sentences":[{"text":"I'll have a look at it.","start":145.84999,"end":147.23,"sentiment":"neutral","sentiment_score":-0.22571908930937448},{"text":"You go do your meeting.","start":148.01,"end":149.47,"sentiment":"neutral","sentiment_score":-0.25330897271633146},{"text":"It's just giving me a bit of a pain trying for me to actually get into the device.","start":149.53,"end":154.67,"sentiment":"negative","sentiment_score":-0.6057768613100052},{"text":"This entire admin is not working, so I'm trying","start":154.97,"end":157.79,"sentiment":"negative","sentiment_score":-0.5062337021032969}],"sentiment":"negative","sentiment_score":-0.4758143742617808,"channel":1,"num_words":38,"start":145.84999,"end":157.79},{"sentences":[{"text":"I wonder whether it's","start":158.33499,"end":159.215,"sentiment":"negative","sentiment_score":-0.3774329572916031}],"sentiment":"negative","sentiment_score":-0.3774329572916031,"channel":0,"num_words":4,"start":158.33499,"end":159.215},{"sentences":[{"text":"data.","start":158.99501,"end":159.49501,"sentiment":"negative","sentiment_score":-0.378173828125}],"sentiment":"negative","sentiment_score":-0.378173828125,"channel":1,"num_words":1,"start":158.99501,"end":159.49501},{"sentences":[{"text":"linked to my outbox not working or my email not working.","start":159.215,"end":163.795,"sentiment":"neutral","sentiment_score":-0.3076543848622929},{"text":"Well, I'm connected.","start":166.655,"end":167.635,"sentiment":"neutral","sentiment_score":-0.007548918792357047},{"text":"I've got online connectivity.","start":167.69499,"end":169.155,"sentiment":"neutral","sentiment_score":0.05720914714038372}],"sentiment":"neutral","sentiment_score":-0.17655602229448655,"channel":0,"num_words":18,"start":159.215,"end":169.155},{"sentences":[{"text":"There we go.","start":179.78,"end":180.68001,"sentiment":"neutral","sentiment_score":0.032497298593322434}],"sentiment":"neutral","sentiment_score":0.032497298593322434,"channel":1,"num_words":3,"start":179.78,"end":180.68001},{"sentences":[{"text":"Are you in now?","start":181.17,"end":182.05,"sentiment":"neutral","sentiment_score":0.014581490773707628},{"text":"Are you?","start":182.05,"end":182.61,"sentiment":"neutral","sentiment_score":0.005960685200989246}],"sentiment":"neutral","sentiment_score":0.011707888916134834,"channel":0,"num_words":6,"start":181.17,"end":182.61},{"sentences":[{"text":"Yep.","start":182.42,"end":182.92,"sentiment":"neutral","sentiment_score":0.008301079273223877}],"sentiment":"neutral","sentiment_score":0.008301079273223877,"channel":1,"num_words":1,"start":182.42,"end":182.92},{"sentences":[{"text":"You're coming through RMM.","start":182.61,"end":184.06999,"sentiment":"neutral","sentiment_score":-0.016692479606717825},{"text":"Alright.","start":184.12999,"end":184.62999,"sentiment":"neutral","sentiment_score":0.018757294863462448},{"text":"So yes.","start":187.425,"end":188.30501,"sentiment":"neutral","sentiment_score":0.014270104933530092},{"text":"Sorry.","start":188.30501,"end":188.705,"sentiment":"neutral","sentiment_score":-0.051438651978969574},{"text":"Just bear with me a second.","start":188.705,"end":189.74501,"sentiment":"neutral","sentiment_score":-0.06300753727555275}],"sentiment":"neutral","sentiment_score":-0.032068306380616765,"channel":0,"num_words":14,"start":182.61,"end":189.74501},{"sentences":[{"text":"I'll pull up.","start":189.74501,"end":190.225,"sentiment":"neutral","sentiment_score":-0.01879112794995308},{"text":"Hang on.","start":190.225,"end":190.545,"sentiment":"neutral","sentiment_score":-0.019811494275927544},{"text":"Just let me drive.","start":190.545,"end":191.60501,"sentiment":"neutral","sentiment_score":-0.018783362116664648},{"text":"Where's","start":191.825,"end":192.145,"sentiment":"neutral","sentiment_score":-0.02998594008386135}],"sentiment":"neutral","sentiment_score":-0.020111576095223425,"channel":0,"num_words":10,"start":189.74501,"end":192.145},{"sentences":[{"text":"Yep.","start":192.005,"end":192.505,"sentiment":"neutral","sentiment_score":-0.03289918601512909}],"sentiment":"neutral","sentiment_score":-0.03289918601512909,"channel":1,"num_words":1,"start":192.005,"end":192.505},{"sentences":[{"text":"the mouse gone?","start":192.145,"end":193.125,"sentiment":"neutral","sentiment_score":-0.056981763492027916},{"text":"There.","start":200.85,"end":201.25,"sentiment":"neutral","sentiment_score":-0.05633551627397537},{"text":"That's what I've got on the Copilot window.","start":201.25,"end":203.35,"sentiment":"neutral","sentiment_score":-0.04093384463340044}],"sentiment":"neutral","sentiment_score":-0.046229296984771885,"channel":0,"num_words":12,"start":192.145,"end":203.35},{"sentences":[{"text":"Okay.","start":203.89,"end":204.39,"sentiment":"neutral","sentiment_score":-0.005230063572525978}],"sentiment":"neutral","sentiment_score":-0.005230063572525978,"channel":1,"num_words":1,"start":203.89,"end":204.39},{"sentences":[{"text":"And you can see on this side, this is my outbox.","start":205.25,"end":208.47,"sentiment":"neutral","sentiment_score":0.0001685633747415109}],"sentiment":"neutral","sentiment_score":0.0001685633747415109,"channel":0,"num_words":11,"start":205.25,"end":208.47},{"sentences":[{"text":"Yep.","start":209.17,"end":209.67,"sentiment":"neutral","sentiment_score":0.03229733183979988},{"text":"Okay.","start":211.57,"end":212.07,"sentiment":"neutral","sentiment_score":0.036921873688697815},{"text":"Let's have a look.","start":212.13,"end":213.19,"sentiment":"neutral","sentiment_score":0.04629816021770239},{"text":"You've definitely still got the Copilot license.","start":215.185,"end":219.445,"sentiment":"neutral","sentiment_score":0.03534187749028206}],"sentiment":"neutral","sentiment_score":0.03860038375625244,"channel":1,"num_words":13,"start":209.17,"end":219.445},{"sentences":[{"text":"I'll let you play.","start":222.355,"end":222.995,"sentiment":"neutral","sentiment_score":0.06224626116454601},{"text":"I'm gonna go into this meeting, and","start":222.995,"end":224.935,"sentiment":"neutral","sentiment_score":0.027561801352671216}],"sentiment":"neutral","sentiment_score":0.04017433219335296,"channel":0,"num_words":11,"start":222.355,"end":224.935},{"sentences":[{"text":"Yep.","start":224.865,"end":225.365,"sentiment":"neutral","sentiment_score":0.013810764998197556}],"sentiment":"neutral","sentiment_score":0.013810764998197556,"channel":1,"num_words":1,"start":224.865,"end":225.365},{"sentences":[{"text":"I'll maybe if you solve it all, just leave me a message on the screen.","start":225.315,"end":229.21288,"sentiment":"neutral","sentiment_score":0.001248817021648089},{"text":"Or if not, I can call you back.","start":229.21288,"end":230.91287,"sentiment":"neutral","sentiment_score":-0.01811681198887527}],"sentiment":"neutral","sentiment_score":-0.005487053938533949,"channel":0,"num_words":23,"start":225.315,"end":230.91287},{"sentences":[{"text":"Easy.","start":231.27293,"end":231.77293,"sentiment":"neutral","sentiment_score":0.24222218990325928}],"sentiment":"neutral","sentiment_score":0.24222218990325928,"channel":1,"num_words":1,"start":231.27293,"end":231.77293},{"sentences":[{"text":"Alright.","start":232.41287,"end":232.81287,"sentiment":"neutral","sentiment_score":0.3176133632659912},{"text":"Thanks for that.","start":232.81287,"end":233.53287,"sentiment":"positive","sentiment_score":0.5938712159792582},{"text":"Bye.","start":233.53287,"end":234.03287,"sentiment":"positive","sentiment_score":0.4173845052719116}],"sentiment":"positive","sentiment_score":0.5033223032951355,"channel":0,"num_words":5,"start":232.41287,"end":234.03287},{"sentences":[{"text":"Easy.","start":234.23294,"end":234.73294,"sentiment":"neutral","sentiment_score":0.24914735555648804},{"text":"Yep.","start":234.79294,"end":235.29294,"sentiment":"neutral","sentiment_score":-0.07657722383737564}],"sentiment":"neutral","sentiment_score":0.0862850658595562,"channel":1,"num_words":2,"start":234.23294,"end":235.29294}]},"summary":{"result":"success","short":"The customer, Mike, is having a problem with his co pilot not working. He is trying to restart the machine and is having a problem with his email and online connectivity. The agent, Yep, is trying to troubleshoot the issue and will call the customer back if necessary."},"intents":{"segments":[{"text":"Just bringing to see if you can help me with a bit of an odd problem. My co pilot seems to have not want to work. It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine. But it's not.","start_word":19,"end_word":71,"intents":[{"intent":"Fix machine problem","confidence_score":0.0022259399},{"intent":"Troubleshoot desktop issue","confidence_score":0.020886024}]},{"text":"My co pilot seems to have not want to work. It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine. But it's not.","start_word":35,"end_word":71,"intents":[{"intent":"Fix copilot's issue","confidence_score":0.010272095}]},{"text":"In my outbox, it says Outbox. sending emails one zero five, and they're not sending.","start_word":278,"end_word":292,"intents":[{"intent":"Fix outbox issue","confidence_score":0.24689595}]}]},"sentiments":{"segments":[{"text":"Affinity Systems. This is Blaise.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.10290002822875977},{"text":"Bless, hi.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.519366443157196},{"text":"It's Mike at the Coolabah. How are you going?","start_word":7,"end_word":15,"sentiment":"neutral","sentiment_score":0.2857185900211334},{"text":"Good. You? Good.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.4636164605617523},{"text":"Just bringing to see if you can help me with a bit of an odd problem. My co pilot seems to have not want to work. It wasn't working yesterday, and I thought, I'm just gonna restart the machine overnight, and I'll bring it on today, and it'll be fine. But it's not. And I know Yep. Brendan's been you want my Alright. Let's have a look. Do you want my desktop name and you can log in and see what's what? Yeah. Because I've gotta go I've gotta nip out for a quick meeting for ten or fifteen so you can have a play while I'm in a meeting. Okay. It is computer name is DesktopDash5CG558M. Okay. Easy. I'll have a look around and see if I can find the issue. So you see I've got two windows open there. The one on the right hand side, I'd ask Copilot to pop out and do its own window, and that's what it is. And Yep. then the one on the left side, I've just clicked the link in Outlook rather than mail or calendar. Are are you in now? Yep. It's just taking Yeah. a while to So load. that's a normal view there. And I just clicked on this, and that's what I get. Alright. If you just give me one second.","start_word":19,"end_word":242,"sentiment":"neutral","sentiment_score":-0.0032619060543116313},{"text":"It's having a fit and not actually opening.","start_word":243,"end_word":250,"sentiment":"negative","sentiment_score":-0.43697747588157654},{"text":"Just gonna reopen that. Come on. It's just showing me The other odd thing is I've got five emails set in my outbox. Your five emails where? In my outbox, it says Outbox. sending emails one zero five, and they're not sending. I'll have a look at it. You go do your meeting.","start_word":251,"end_word":303,"sentiment":"neutral","sentiment_score":-0.2266058325767517},{"text":"It's just giving me a bit of a pain trying for me to actually get into the device. This entire admin is not working, so I'm trying I wonder whether it's data.","start_word":304,"end_word":335,"sentiment":"negative","sentiment_score":-0.5290470123291016},{"text":"linked to my outbox not working or my email not working. Well, I'm connected. I've got online connectivity. There we go. Are you in now? Are you? Yep. You're coming through RMM. Alright. So yes. Sorry. Just bear with me a second. I'll pull up. Hang on. Just let me drive. Where's Yep. the mouse gone? There. That's what I've got on the Copilot window. Okay. And you can see on this side, this is my outbox. Yep. Okay. Let's have a look. You've definitely still got the Copilot license. I'll let you play. I'm gonna go into this meeting, and Yep. I'll maybe if you solve it all, just leave me a message on the screen. Or if not, I can call you back. Easy. Alright.","start_word":336,"end_word":462,"sentiment":"neutral","sentiment_score":-0.011920245364308356},{"text":"Thanks for that. Bye. Easy.","start_word":463,"end_word":467,"sentiment":"positive","sentiment_score":0.4787953794002533},{"text":"Yep.","start_word":468,"end_word":468,"sentiment":"neutral","sentiment_score":0.11945687979459764}],"average":{"sentiment":"neutral","sentiment_score":-0.046914067394730107}}}}