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Chris. Good morning. This is Melissa from Airtel AU. Just wanting to confirm if you still have a maintenance to your portal because it's still down or not able to access it. Client code.\n\nOkay. Let me check. 866AAlpha 66291. Yes. Melissa from Erithal.\n\nSure. Thank you, Chris. Hi. Good morning. This is Melissa from Airtel accounts calling to seek a support because, we're not able to access the portal until today.\n\nBecause I believe last week you had a scheduled maintenance. No. We're getting an error, and I sent an email Friday attaching the error that we're getting every time that we try to access the portal. Yeah. That's correct.\n\nI've tried this morning, but still it's showing. Okay. Sure. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Chris.","start":23.555,"end":24.275,"sentiment":"neutral","sentiment_score":0.07680603116750717},{"text":"Good morning.","start":24.275,"end":25.095,"sentiment":"neutral","sentiment_score":0.2555765360593796},{"text":"This is Melissa from Airtel AU.","start":25.154999,"end":27.814999,"sentiment":"neutral","sentiment_score":0.1458872693280379},{"text":"Just wanting to confirm if you still have a maintenance to your portal because it's still down or not able to access it.","start":28.449999,"end":38.949997,"sentiment":"neutral","sentiment_score":0.01643631437226482},{"text":"Client code.","start":46.735,"end":47.955,"sentiment":"neutral","sentiment_score":-0.0020880193915218115}],"sentiment":"neutral","sentiment_score":0.054684226920029944,"num_words":35,"start":23.555,"end":47.955},{"sentences":[{"text":"Okay.","start":48.255,"end":48.755,"sentiment":"neutral","sentiment_score":0.012541893869638445},{"text":"Let me check.","start":48.815002,"end":49.795002,"sentiment":"neutral","sentiment_score":0.012275519159932932},{"text":"866AAlpha 66291.","start":52.895,"end":58.530003,"sentiment":"neutral","sentiment_score":0.009827850386500359},{"text":"Yes.","start":69.135,"end":69.635,"sentiment":"neutral","sentiment_score":0.009442150592803957},{"text":"Melissa from Erithal.","start":69.695,"end":71.235,"sentiment":"neutral","sentiment_score":0.006890294297287862}],"sentiment":"neutral","sentiment_score":0.00991371856071055,"num_words":10,"start":48.255,"end":71.235},{"sentences":[{"text":"Sure.","start":79.695,"end":80.095,"sentiment":"neutral","sentiment_score":0.12554997205734253},{"text":"Thank you, Chris.","start":80.095,"end":81.075,"sentiment":"neutral","sentiment_score":0.2843714853127797},{"text":"Hi.","start":131.575,"end":131.895,"sentiment":"neutral","sentiment_score":0.0780896544456482},{"text":"Good morning.","start":131.895,"end":132.615,"sentiment":"neutral","sentiment_score":0.14371999353170395},{"text":"This is Melissa from Airtel accounts calling to seek a support because, we're not able to access the portal until today.","start":132.615,"end":142.26001,"sentiment":"neutral","sentiment_score":-0.014178793877363205}],"sentiment":"neutral","sentiment_score":0.037372835645718236,"num_words":28,"start":79.695,"end":142.26001},{"sentences":[{"text":"Because I believe last week you had a scheduled maintenance.","start":142.8,"end":145.94,"sentiment":"neutral","sentiment_score":-0.10489433407783508},{"text":"No.","start":151.345,"end":151.66501,"sentiment":"neutral","sentiment_score":-0.29470109939575195},{"text":"We're getting an error, and I sent an email Friday attaching the error that we're getting every time that we try to access the portal.","start":151.66501,"end":160.325,"sentiment":"neutral","sentiment_score":-0.2739871947467327},{"text":"Yeah.","start":173.15,"end":173.54999,"sentiment":"neutral","sentiment_score":0.017117712646722794},{"text":"That's correct.","start":173.54999,"end":174.37,"sentiment":"neutral","sentiment_score":0.036566268652677536}],"sentiment":"neutral","sentiment_score":-0.207771129715137,"num_words":39,"start":142.8,"end":174.37},{"sentences":[{"text":"I've tried this morning, but still it's showing.","start":174.43,"end":181.74501,"sentiment":"neutral","sentiment_score":-0.04015425997204147},{"text":"Okay.","start":194.29,"end":194.79,"sentiment":"neutral","sentiment_score":0.0831453800201416},{"text":"Sure.","start":194.84999,"end":195.25,"sentiment":"neutral","sentiment_score":0.16583381593227386},{"text":"Thank you.","start":195.25,"end":195.98999,"sentiment":"neutral","sentiment_score":0.2800448462367058}],"sentiment":"neutral","sentiment_score":0.04065290072079127,"num_words":12,"start":174.43,"end":195.98999}]}}]},{"alternatives":[{"transcript":"Thank you for calling Marshall Freeman Collections. Please note that this call may be recorded for quality and training purposes. Marshall Freeman. You're speaking with Chris. Okay. Just bear with me. Do you have your client code there, Vanessa? Yep. 291. I'm sorry. It's it's Melissa, is it? Okay. Look. Just bear with me, Melissa, and I'll transfer you through to somebody that will be able to assist. Might be a second. Hello. You're speaking with Lisa. Yes. So are you able to log in to the portal now? Okay. Just put so have you tried logging in this morning? Because I believe that it's up and running. So you log in with your email address and your password. Can can you try to do that whilst I'm on the phone? So there's a couple of things that I need you to do. I need you to clear your browsing history. I need you to try and log in with Chrome. Just give me a moment. I'm just gonna put you on hold. I just got a team of people over here. 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you for calling Marshall Freeman Collections. Please note that this call may be recorded for quality and training purposes. Marshall Freeman. You're speaking with Chris. Okay.\n\nJust bear with me. Do you have your client code there, Vanessa? Yep. 291. I'm sorry.\n\nIt's it's Melissa, is it? Okay. Look. Just bear with me, Melissa, and I'll transfer you through to somebody that will be able to assist. Might be a second.\n\nHello. You're speaking with Lisa. Yes. So are you able to log in to the portal now? Okay.\n\nJust put so have you tried logging in this morning? Because I believe that it's up and running. So you log in with your email address and your password. Can can you try to do that whilst I'm on the phone? So there's a couple of things that I need you to do.\n\nI need you to clear your browsing history. I need you to try and log in with Chrome. Just give me a moment. I'm just gonna put you on hold. I just got a team of people over here.\n\nJust give me one moment.","paragraphs":[{"sentences":[{"text":"Thank you for calling Marshall Freeman Collections.","start":0.39999998,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4082451973642622},{"text":"Please note that this call may be recorded for quality and training purposes.","start":3.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.0041084748048048755},{"text":"Marshall Freeman.","start":19.795,"end":20.515,"sentiment":"neutral","sentiment_score":0.016278112772852182},{"text":"You're speaking with Chris.","start":20.515,"end":21.735,"sentiment":"neutral","sentiment_score":0.01436348631978035},{"text":"Okay.","start":37.635,"end":38.135,"sentiment":"neutral","sentiment_score":0.022163940593600273}],"sentiment":"neutral","sentiment_score":0.11197409871965647,"num_words":27,"start":0.39999998,"end":38.135},{"sentences":[{"text":"Just bear with 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it?","start":64.759995,"end":72.105,"sentiment":"neutral","sentiment_score":-0.012474055960774421},{"text":"Okay.","start":72.105,"end":72.505005,"sentiment":"neutral","sentiment_score":0.01148086041212082},{"text":"Look.","start":72.505005,"end":72.745,"sentiment":"neutral","sentiment_score":0.021470213308930397},{"text":"Just bear with me, Melissa, and I'll transfer you through to somebody that will be able to assist.","start":72.745,"end":77.545,"sentiment":"neutral","sentiment_score":0.05395958313925399},{"text":"Might be a second.","start":77.545,"end":78.525,"sentiment":"neutral","sentiment_score":-0.013316724449396133}],"sentiment":"neutral","sentiment_score":0.03064091009055746,"num_words":29,"start":64.759995,"end":78.525},{"sentences":[{"text":"Hello.","start":128.02501,"end":128.345,"sentiment":"neutral","sentiment_score":0.08814629167318344},{"text":"You're speaking with Lisa.","start":128.345,"end":129.485,"sentiment":"neutral","sentiment_score":0.04148084996268153},{"text":"Yes.","start":147.475,"end":147.795,"sentiment":"neutral","sentiment_score":0.02850855514407158},{"text":"So are you able to log in to the portal now?","start":147.795,"end":150.13501,"sentiment":"neutral","sentiment_score":0.020452532070604237},{"text":"Okay.","start":158.355,"end":158.755,"sentiment":"neutral","sentiment_score":-0.12238344550132751}],"sentiment":"neutral","sentiment_score":0.02139848077462779,"num_words":18,"start":128.02501,"end":158.755},{"sentences":[{"text":"Just put so have you tried logging in this morning?","start":158.755,"end":165.29,"sentiment":"neutral","sentiment_score":-0.059548115357756615},{"text":"Because I believe that it's up and running.","start":165.29,"end":167.29,"sentiment":"neutral","sentiment_score":-0.05888413405045867},{"text":"So you log in with your email address and your password.","start":167.29,"end":170.82999,"sentiment":"neutral","sentiment_score":-0.047934789549220695},{"text":"Can can you try to do that whilst I'm on the phone?","start":175.29,"end":179.06999,"sentiment":"neutral","sentiment_score":-0.046358974340061344},{"text":"So there's a couple of things that I need you to do.","start":179.585,"end":181.825,"sentiment":"neutral","sentiment_score":-0.09738148127992947}],"sentiment":"neutral","sentiment_score":-0.06261740336721798,"num_words":53,"start":158.755,"end":181.825},{"sentences":[{"text":"I need you to clear your browsing history.","start":181.825,"end":183.925,"sentiment":"neutral","sentiment_score":-0.07641509361565113},{"text":"I need you to try and log in with Chrome.","start":184.305,"end":186.645,"sentiment":"neutral","sentiment_score":-0.05149683952331543},{"text":"Just give me a moment.","start":186.94499,"end":187.985,"sentiment":"neutral","sentiment_score":-0.04177364632487297},{"text":"I'm just gonna put you on hold.","start":187.985,"end":189.185,"sentiment":"neutral","sentiment_score":-0.09474788393293108},{"text":"I just got a team of people over here.","start":189.185,"end":191.265,"sentiment":"neutral","sentiment_score":-0.0739105496969488}],"sentiment":"neutral","sentiment_score":-0.06829711565604576,"num_words":39,"start":181.825,"end":191.265},{"sentences":[{"text":"Just give me one moment.","start":191.265,"end":192.33,"sentiment":"neutral","sentiment_score":-0.008752355724573136}],"sentiment":"neutral","sentiment_score":-0.008752355724573136,"num_words":5,"start":191.265,"end":192.33}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Marshall Freeman Collections. Please note that this call may be recorded for quality and training purposes. Marshall Freeman. You're speaking with Chris.\n\nChannel 0: Hi, Chris. Good morning. This is Melissa from Airtel AU. Just wanting to confirm if you still have a maintenance to your portal because it's still down or not\n\nChannel 1: Okay.\n\nChannel 0: able to access it.\n\nChannel 1: Just bear with me. Do you have your client code there, Vanessa?\n\nChannel 0: Client code. Okay. Let me check. 866AAlpha\n\nChannel 1: Yep.\n\nChannel 0: 66291.\n\nChannel 1: 291. I'm sorry. It's it's Melissa, is\n\nChannel 0: Yes. Melissa from Erithal.\n\nChannel 1: it? Okay. Look. Just bear with me, Melissa, and I'll transfer you through to somebody that will be able to assist. Might be a second.\n\nChannel 0: Sure. Thank you, Chris.\n\nChannel 1: Hello. You're speaking with Lisa.\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts calling to seek a support because, we're not able to access the portal until today. Because I believe last week you had a scheduled maintenance.\n\nChannel 1: Yes. So are you able to log in to the portal now?\n\nChannel 0: No. We're getting an error, and I sent an email Friday attaching the error that we're getting every time\n\nChannel 1: Okay.\n\nChannel 0: that we\n\nChannel 1: Just\n\nChannel 0: try\n\nChannel 1: put\n\nChannel 0: to access the portal.\n\nChannel 1: so have you tried logging in this morning? Because I believe that it's up and running. So you log in with your email address and your password.\n\nChannel 0: Yeah. That's correct. I've tried this\n\nChannel 1: Can\n\nChannel 0: morning,\n\nChannel 1: can you\n\nChannel 0: but\n\nChannel 1: try to\n\nChannel 0: still\n\nChannel 1: do that\n\nChannel 0: it's\n\nChannel 1: whilst I'm on the phone? So there's a couple of things that I\n\nChannel 0: showing.\n\nChannel 1: need you to do. I need you to clear your browsing history. I need you to try and log in with Chrome. Just give me a moment. I'm just gonna put you on hold.\n\nI just got a team of people over here. Just give me one moment.\n\nChannel 0: Okay. Sure. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Marshall Freeman Collections.","start":0.39999998,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4082451973642622},{"text":"Please note that this call may be recorded for quality and training purposes.","start":3.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.0041084748048048755},{"text":"Marshall Freeman.","start":19.795,"end":20.515,"sentiment":"neutral","sentiment_score":0.016278112772852182},{"text":"You're speaking with Chris.","start":20.515,"end":21.735,"sentiment":"neutral","sentiment_score":0.01436348631978035}],"sentiment":"neutral","sentiment_score":0.11542833557065862,"channel":1,"num_words":26,"start":0.39999998,"end":21.735},{"sentences":[{"text":"Hi, Chris.","start":23.555,"end":24.275,"sentiment":"neutral","sentiment_score":0.07680603116750717},{"text":"Good morning.","start":24.275,"end":25.095,"sentiment":"neutral","sentiment_score":0.2555765360593796},{"text":"This is Melissa 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She was transferred to someone who could assist her and asked her to clear her browsing history and log in with her email address and password. The representative, Melissa, put Vanessa on hold to check further."},"intents":{"segments":[{"text":"This is Melissa from Airtel AU. Just wanting to confirm if you still have a maintenance to your portal because it's still down or not Okay.","start_word":30,"end_word":55,"intents":[{"intent":"Confirm portal maintenance and access portal","confidence_score":0.0023817515}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Marshall Freeman Collections.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.41633209586143494},{"text":"Please note that this call may be recorded for quality and training purposes. Marshall Freeman. You're speaking with Chris. Hi, Chris. Good morning. This is Melissa from Airtel AU. Just wanting to confirm if you still have a maintenance to your portal because it's still down or not Okay. able to access it. Just bear with me. Do you have your client code there, Vanessa? Client code. Okay. Let me check. 866AAlpha Yep. 66291. 291. I'm sorry. It's it's Melissa, is Yes. Melissa from Erithal. it? Okay. Look. Just bear with me, Melissa, and I'll transfer you through to somebody that will be able to assist. Might be a second. Sure. Thank you, Chris. Hello. You're speaking with Lisa. Hi. Good morning. This is Melissa from Airtel accounts calling to seek a support because, we're not able to access the portal until today. Because I believe last week you had a scheduled maintenance. Yes. So are you able to log in to the portal now? No.","start_word":7,"end_word":172,"sentiment":"neutral","sentiment_score":0.020899802446365356},{"text":"We're getting an error, and I sent an email Friday attaching the error that we're getting every time Okay.","start_word":173,"end_word":191,"sentiment":"negative","sentiment_score":-0.336209237575531},{"text":"that we Just try put to access the portal. so have you tried logging in this morning? Because I believe that it's up and running. So you log in with your email address and your password. Yeah. That's correct. I've tried this Can morning, can you but try to still do that it's whilst I'm on the phone? So there's a couple of things that I showing. need you to do. I need you to clear your browsing history. I need you to try and log in with Chrome. Just give me a moment. I'm just gonna put you on hold. I just got a team of people over here. Just give me one moment. Okay. Sure. Thank you.","start_word":192,"end_word":310,"sentiment":"neutral","sentiment_score":-0.045230478048324585}],"average":{"sentiment":"neutral","sentiment_score":-0.015030415420359223}}}}