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Yeah. Good. Thanks, Ronald. What do you ask them, my friend? Yeah. Probably you probably need are you on a, like, a services panel with the Victorian government? And what sort of work do you do? Just really just really quick. I'm in the middle of something. So what What I'll do is I'll stop you there because we probably won't we probably won't use you. It's probably best if you talk to someone at Centitex and talk to me. They, yeah, they look after that kind of stuff. No worries. You too. 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Adam? Yeah. Good. Thanks, Ronald. What do you ask them, my friend?\n\nYeah. Probably you probably need are you on a, like, a services panel with the Victorian government? And what sort of work do you do? Just really just really quick. I'm in the middle of something.\n\nSo what What I'll do is I'll stop you there because we probably won't we probably won't use you. It's probably best if you talk to someone at Centitex and talk to me. They, yeah, they look after that kind of stuff. No worries. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello, Adam?","start":0.0,"end":1.22,"sentiment":"neutral","sentiment_score":0.023261391557753086},{"text":"Yeah.","start":10.96,"end":11.2,"sentiment":"neutral","sentiment_score":0.2145977318286896},{"text":"Good.","start":11.2,"end":11.44,"sentiment":"positive","sentiment_score":0.46022942662239075},{"text":"Thanks, Ronald.","start":11.44,"end":12.179999,"sentiment":"positive","sentiment_score":0.4145245999097824},{"text":"What do you ask them, my friend?","start":12.719999,"end":14.34,"sentiment":"neutral","sentiment_score":0.053973580577543805}],"sentiment":"neutral","sentiment_score":0.14832416964838138,"num_words":13,"start":0.0,"end":14.34},{"sentences":[{"text":"Yeah.","start":41.29,"end":41.79,"sentiment":"neutral","sentiment_score":-0.005561371333897114},{"text":"Probably you probably need are you on a, like, a services panel with the Victorian government?","start":43.325,"end":49.185,"sentiment":"neutral","sentiment_score":-0.024526895896997303},{"text":"And what sort of work do you do?","start":52.125,"end":53.645,"sentiment":"neutral","sentiment_score":-0.014271286549046636},{"text":"Just really just really quick.","start":53.645,"end":54.525,"sentiment":"neutral","sentiment_score":-0.04243156760931015},{"text":"I'm in the middle of something.","start":54.525,"end":55.485,"sentiment":"neutral","sentiment_score":-0.05367128923535347}],"sentiment":"neutral","sentiment_score":-0.029065210320469406,"num_words":36,"start":41.29,"end":55.485},{"sentences":[{"text":"So what What I'll do is I'll stop you there because we probably won't we probably won't use you.","start":55.485,"end":77.015,"sentiment":"neutral","sentiment_score":-0.2549823634326458},{"text":"It's probably best if you talk to someone at Centitex and talk to me.","start":77.015,"end":80.475,"sentiment":"neutral","sentiment_score":-0.17864779489380972},{"text":"They, yeah, they look after that kind of stuff.","start":80.855,"end":83.435005,"sentiment":"neutral","sentiment_score":-0.12043520559867223},{"text":"No worries.","start":87.175,"end":87.835,"sentiment":"neutral","sentiment_score":0.15616703033447266},{"text":"You too.","start":90.65494,"end":91.29494,"sentiment":"neutral","sentiment_score":0.25999194383621216}],"sentiment":"neutral","sentiment_score":-0.16515941164739753,"num_words":46,"start":55.485,"end":91.29494},{"sentences":[{"text":"Bye bye.","start":91.29494,"end":92.03494,"sentiment":"neutral","sentiment_score":0.1704757958650589}],"sentiment":"neutral","sentiment_score":0.1704757958650589,"num_words":2,"start":91.29494,"end":92.03494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Adam?\n\nChannel 0: Yeah. Good afternoon. Adam, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. Thanks, Ronald. What do you ask them, my friend?\n\nChannel 0: Yeah. Sir, I I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Yeah. Probably you\n\nChannel 0: Mhmm.\n\nChannel 1: probably need are you on a, like, a services panel with the Victorian government?\n\nChannel 0: I believe so, sir. We are.\n\nChannel 1: And what sort of work do you do? Just really just really quick. I'm in the middle of something. So what\n\nChannel 0: I cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.\n\nChannel 1: What I'll do is I'll stop you there because we probably won't we probably won't use you. It's probably best if you talk to someone at Centitex and talk to me.\n\nChannel 0: San Matext.\n\nChannel 1: They, yeah, they look after that kind of stuff.\n\nChannel 0: Alright. Okay. Thank you for that information, sir.\n\nChannel 1: No worries.\n\nChannel 0: Alright. Thank you, Adam. Enjoy your Friday.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Alright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Adam?","start":0.0,"end":1.22,"sentiment":"neutral","sentiment_score":0.023261391557753086}],"sentiment":"neutral","sentiment_score":0.023261391557753086,"channel":1,"num_words":2,"start":0.0,"end":1.22},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09953533113002776},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.35108450055122375},{"text":"Adam, it's Ronald from Cloud Solution IT.","start":4.96,"end":8.66,"sentiment":"neutral","sentiment_score":0.29352722636290957},{"text":"How are you doing 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are.","start":51.015,"end":51.675,"sentiment":"neutral","sentiment_score":-0.01825439464300871}],"sentiment":"neutral","sentiment_score":-0.02094237506389618,"channel":0,"num_words":6,"start":49.735,"end":51.675},{"sentences":[{"text":"And what sort of work do you do?","start":52.125,"end":53.645,"sentiment":"neutral","sentiment_score":-0.014271286549046636},{"text":"Just really just really quick.","start":53.645,"end":54.525,"sentiment":"neutral","sentiment_score":-0.04243156760931015},{"text":"I'm in the middle of something.","start":54.525,"end":55.485,"sentiment":"neutral","sentiment_score":-0.05367128923535347},{"text":"So what","start":55.485,"end":56.145,"sentiment":"neutral","sentiment_score":-0.032798999920487404}],"sentiment":"neutral","sentiment_score":-0.0339978031281914,"channel":1,"num_words":21,"start":52.125,"end":56.145},{"sentences":[{"text":"I cloud solution IT, we are a managed service provider.","start":56.135,"end":60.394997,"sentiment":"neutral","sentiment_score":-0.01019384702667594},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.","start":60.934998,"end":73.84,"sentiment":"neutral","sentiment_score":-0.0061138050751415665}],"sentiment":"neutral","sentiment_score":-0.0072165191160968025,"channel":0,"num_words":37,"start":56.135,"end":73.84},{"sentences":[{"text":"What I'll do is I'll stop you there because we probably won't we probably won't use you.","start":73.735,"end":77.015,"sentiment":"neutral","sentiment_score":-0.2811215826693703},{"text":"It's probably best if you talk to someone at Centitex and talk to me.","start":77.015,"end":80.475,"sentiment":"neutral","sentiment_score":-0.17864779489380972}],"sentiment":"neutral","sentiment_score":-0.23484309786750424,"channel":1,"num_words":31,"start":73.735,"end":80.475},{"sentences":[{"text":"San Matext.","start":80.59499,"end":81.335,"sentiment":"neutral","sentiment_score":-0.0836571529507637}],"sentiment":"neutral","sentiment_score":-0.0836571529507637,"channel":0,"num_words":2,"start":80.59499,"end":81.335},{"sentences":[{"text":"They, yeah, they look after that kind of stuff.","start":80.855,"end":83.435005,"sentiment":"neutral","sentiment_score":-0.12043520559867223}],"sentiment":"neutral","sentiment_score":-0.12043520559867223,"channel":1,"num_words":9,"start":80.855,"end":83.435005},{"sentences":[{"text":"Alright.","start":84.515,"end":84.91499,"sentiment":"neutral","sentiment_score":0.04504823312163353},{"text":"Okay.","start":84.91499,"end":85.23499,"sentiment":"neutral","sentiment_score":0.10083332657814026},{"text":"Thank you for that information, sir.","start":85.23499,"end":86.935,"sentiment":"positive","sentiment_score":0.3718969871600469}],"sentiment":"neutral","sentiment_score":0.2971579353325069,"channel":0,"num_words":8,"start":84.515,"end":86.935},{"sentences":[{"text":"No worries.","start":87.175,"end":87.835,"sentiment":"neutral","sentiment_score":0.15616703033447266}],"sentiment":"neutral","sentiment_score":0.15616703033447266,"channel":1,"num_words":2,"start":87.175,"end":87.835},{"sentences":[{"text":"Alright.","start":88.354996,"end":88.835,"sentiment":"neutral","sentiment_score":0.23660880327224731},{"text":"Thank you, Adam.","start":88.835,"end":89.475,"sentiment":"positive","sentiment_score":0.47430339455604553},{"text":"Enjoy your Friday.","start":89.475,"end":90.375,"sentiment":"positive","sentiment_score":0.5341590046882629}],"sentiment":"positive","sentiment_score":0.4659994287150247,"channel":0,"num_words":7,"start":88.354996,"end":90.375},{"sentences":[{"text":"You too.","start":90.65494,"end":91.29494,"sentiment":"neutral","sentiment_score":0.25999194383621216},{"text":"Bye bye.","start":91.29494,"end":92.03494,"sentiment":"neutral","sentiment_score":0.1704757958650589}],"sentiment":"neutral","sentiment_score":0.21523386985063553,"channel":1,"num_words":4,"start":90.65494,"end":92.03494},{"sentences":[{"text":"Alright.","start":91.795,"end":92.19499,"sentiment":"neutral","sentiment_score":0.1944076865911484},{"text":"Thank you.","start":92.19499,"end":92.674995,"sentiment":"neutral","sentiment_score":0.3298814594745636},{"text":"Bye bye.","start":92.674995,"end":93.335,"sentiment":"neutral","sentiment_score":0.14630325883626938}],"sentiment":"neutral","sentiment_score":0.22935542464256287,"channel":0,"num_words":5,"start":91.795,"end":93.335}]},"summary":{"result":"success","short":"The customer, Ronald, is calling Cloud Solution IT to introduce their company and its services. He asks the agent, Adam, if they can still remember the company from October of last year. He also asks about their services and decides to stop the call if they do not use them. The agent suggests talking to someone at Centitex and San Matext for help with their cloud solution IT services."},"intents":{"segments":[{"text":"Sir, I I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah.","start_word":29,"end_word":96,"intents":[{"intent":"Introduce company","confidence_score":0.3894961},{"intent":"Arrange meeting","confidence_score":0.80648875},{"intent":"Arrange meeting","confidence_score":0.0036390896}]}]},"sentiments":{"segments":[{"text":"Hello, Adam? Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.04868603870272637},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.34599876403808594},{"text":"Adam, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":5,"end_word":17,"sentiment":"neutral","sentiment_score":0.28913983702659607},{"text":"Good. Thanks, Ronald.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.42975956201553345},{"text":"What do you ask them, my friend? Yeah. Sir, I I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah. Probably you Mhmm. probably need are you on a, like, a services panel with the Victorian government? I believe so, sir. We are. And what sort of work do you do? Just really just really quick. I'm in the middle of something. So what I cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. What I'll do is I'll stop you there because we probably won't we probably won't use you. It's probably best if you talk to someone at Centitex and talk to me. San Matext. They, yeah, they look after that kind of stuff. Alright. Okay.","start_word":21,"end_word":221,"sentiment":"neutral","sentiment_score":-0.046944547444581985},{"text":"Thank you for that information, sir.","start_word":222,"end_word":227,"sentiment":"positive","sentiment_score":0.37443265318870544},{"text":"No worries. Alright.","start_word":228,"end_word":230,"sentiment":"neutral","sentiment_score":0.1969212293624878},{"text":"Thank you, Adam. Enjoy your Friday.","start_word":231,"end_word":236,"sentiment":"positive","sentiment_score":0.5011401176452637},{"text":"You too. Bye bye. Alright. Thank you. Bye bye.","start_word":237,"end_word":245,"sentiment":"neutral","sentiment_score":0.21048520505428311}],"average":{"sentiment":"neutral","sentiment_score":0.02672199744962703}}}}