{"metadata":{"transaction_key":"deprecated","request_id":"019fc53b-8cd2-7ba2-a548-eedc3d44e4a9","sha256":"1c48f38507ce31b74b8f191695cbf1138df90a35c8b86751d7b2902108955102","created":"2026-08-03T01:27:23.551Z","duration":11.447938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. Kunal, it's Ronald from Cloud Solution IT. How are you doing today?","confidence":0.9921875,"words":[{"word":"yes","start":2.3999999,"end":2.8999999,"confidence":0.9638672,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07192490994930267},{"word":"good","start":3.28,"end":3.52,"confidence":0.93115234,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4421941637992859},{"word":"morning","start":3.52,"end":4.02,"confidence":0.9135742,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4280030429363251},{"word":"kunal","start":4.48,"end":4.7999997,"confidence":0.7508952,"punctuated_word":"Kunal,","sentiment":"positive","sentiment_score":0.5632275938987732},{"word":"it's","start":4.7999997,"end":5.2999997,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4635608196258545},{"word":"ronald","start":5.52,"end":6.02,"confidence":0.9921875,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.4110229015350342},{"word":"from","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.45053574442863464},{"word":"cloud","start":6.72,"end":7.12,"confidence":0.5727539,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.41913074254989624},{"word":"solution","start":7.12,"end":7.62,"confidence":0.94384766,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.37637215852737427},{"word":"it","start":7.68,"end":8.18,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.37344974279403687},{"word":"how","start":8.8,"end":8.96,"confidence":0.9550781,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5605707764625549},{"word":"are","start":8.96,"end":9.12,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3782375156879425},{"word":"you","start":9.12,"end":9.28,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4590052664279938},{"word":"doing","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4518072903156281},{"word":"today","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.3224446475505829}],"paragraphs":{"transcript":"\nYes. Good morning. Kunal, it's Ronald from Cloud Solution IT. How are you doing today?","paragraphs":[{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.07192490994930267},{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.4350986033678055},{"text":"Kunal, it's Ronald from Cloud Solution IT.","start":4.48,"end":8.18,"sentiment":"positive","sentiment_score":0.4367571004799434},{"text":"How are you doing today?","start":8.8,"end":10.0199995,"sentiment":"positive","sentiment_score":0.43441309928894045}],"sentiment":"positive","sentiment_score":0.411432487765948,"num_words":15,"start":2.3999999,"end":10.0199995}]}}]},{"alternatives":[{"transcript":"Not speaking.","confidence":0.97631836,"words":[{"word":"not","start":0.32,"end":0.48,"confidence":0.34350586,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.11163201928138732},{"word":"speaking","start":0.48,"end":0.98,"confidence":0.97631836,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":-0.20116691291332245}],"paragraphs":{"transcript":"\nNot speaking.","paragraphs":[{"sentences":[{"text":"Not speaking.","start":0.32,"end":0.98,"sentiment":"neutral","sentiment_score":-0.1563994660973549}],"sentiment":"neutral","sentiment_score":-0.1563994660973549,"num_words":2,"start":0.32,"end":0.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Not speaking.\n\nChannel 0: Yes. Good morning. Kunal, it's Ronald from Cloud Solution IT. How are you doing today?","paragraphs":[{"sentences":[{"text":"Not speaking.","start":0.32,"end":0.98,"sentiment":"neutral","sentiment_score":-0.1563994660973549}],"sentiment":"neutral","sentiment_score":-0.1563994660973549,"channel":1,"num_words":2,"start":0.32,"end":0.98},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.07192490994930267},{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.4350986033678055},{"text":"Kunal, it's Ronald from Cloud Solution IT.","start":4.48,"end":8.18,"sentiment":"positive","sentiment_score":0.4367571004799434},{"text":"How are you doing today?","start":8.8,"end":10.0199995,"sentiment":"positive","sentiment_score":0.43441309928894045}],"sentiment":"positive","sentiment_score":0.411432487765948,"channel":0,"num_words":15,"start":2.3999999,"end":10.0199995}]},"summary":{"result":"success","short":"Not speaking. Yes. Good morning. Kunal, it's Ronald from Cloud Solution IT. How are you doing today?"},"intents":{"segments":[{"text":"How are you doing today?","start_word":12,"end_word":16,"intents":[{"intent":"Update conversation","confidence_score":0.0012776183}]}]},"sentiments":{"segments":[{"text":"Not speaking. Yes.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":-0.07402320951223373},{"text":"Good morning. Kunal, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":3,"end_word":16,"sentiment":"positive","sentiment_score":0.4570218622684479}],"average":{"sentiment":"positive","sentiment_score":0.35489779252272385}}}}