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Mhmm. Okay. And what's the account name account holder's first name? How do you spell that?\n\nSelf in. Okay. May I have the address, please? Okay. Okay.\n\nThat's a Super Network's address. Let me just check. One second. How long has it been out for? Okay.\n\nSo you got a inside of the one of the bedrooms, you got a black box on the wall. Right? Okay. Can you just double check and see if the service light is on? Okay.\n\nHas anybody pressed any buttons on the router, like a reset button or anything like that? So no one's pressed any button. Okay. If I give you a mobile number, are you able to send the photo of the router? Okay.\n\nBecause on the box on the wall, you got four Ethernet ports. Ethernet one, two, three, and four. What port is the cable plugged into? It's plugged into Ethernet three, is it? That should be plugged into Ethernet one.\n\nWho put it who put it on 3? Who put it on 3? Who tells you to put it on three? Oh, okay. It should be in Ethernet port number one.\n\nYeah. 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Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, NTL tech support.","start":0.0,"end":8.71,"sentiment":"neutral","sentiment_score":-0.015292317606508732},{"text":"Mhmm.","start":10.2625,"end":10.7625,"sentiment":"neutral","sentiment_score":-0.1341930329799652},{"text":"Okay.","start":19.275,"end":19.775,"sentiment":"neutral","sentiment_score":-0.01339582446962595},{"text":"And what's the account name account holder's first name?","start":20.875,"end":24.255,"sentiment":"neutral","sentiment_score":-0.0007812044479780727},{"text":"How do you spell that?","start":27.980001,"end":29.12,"sentiment":"neutral","sentiment_score":-0.010130462422966956}],"sentiment":"neutral","sentiment_score":-0.013415885601370107,"num_words":21,"start":0.0,"end":29.12},{"sentences":[{"text":"Self 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Hello. Hi. I'm sorry I missed your call earlier. You're speaking to.\n\nI have issues with my Internet. It's not working. It's been four days now. Yeah. Cellfin, s e l f I n e.\n\n109 Stroke 38 Oakden Street, Greenway 2900. I think this is the fourth day. Either day three or four. Mhmm. I think it's Dave.\n\nThree. I'm not yes. Unless I check my email. Let's see. Yes.\n\nEverything is on, and the light on the router is red, not green. Mm-mm. Yes. 424. How's day?\n\nYes. Three Ethernet. Yeah. Oh, because they told me to put it on three. The Ethernet.\n\nWhen when I installed it okay. When I got it, the direction I was told was to put it on three, the one that is written Ethernet. Someone on the phone with me who helps me install it. I don't know who. Oh, the first one on the left.\n\nInternet one. It doesn't look like Internet, I see. Can I call back when I when I get to my place? Because I'm at a friend's place. Oh, okay.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.17739558219909668},{"text":"Hello.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.0665116086602211},{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.013939537107944489},{"text":"I'm sorry I missed your call earlier.","start":4.7999997,"end":7.14,"sentiment":"neutral","sentiment_score":-0.23438519665173121},{"text":"You're speaking to.","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":-0.08730500936508179}],"sentiment":"neutral","sentiment_score":-0.12652035974539244,"num_words":13,"start":0.39999998,"end":9.62},{"sentences":[{"text":"I have issues with my Internet.","start":12.335,"end":14.675,"sentiment":"negative","sentiment_score":-0.4334194113810857},{"text":"It's not working.","start":14.735001,"end":15.695,"sentiment":"negative","sentiment_score":-0.56743456919988},{"text":"It's been four days 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I'm sorry I missed your\n\nChannel 0: tech\n\nChannel 1: call earlier.\n\nChannel 0: support.\n\nChannel 1: You're speaking to.\n\nChannel 0: Mhmm.\n\nChannel 1: I have issues with my Internet. It's not working. It's been four days now. Yeah.\n\nChannel 0: Okay. And what's the account name account holder's first name?\n\nChannel 1: Cellfin,\n\nChannel 0: How do you spell that?\n\nChannel 1: s e l f I n e.\n\nChannel 0: Self in. Okay. May I have the address, please?\n\nChannel 1: 109 Stroke 38 Oakden Street, Greenway 2900.\n\nChannel 0: Okay. Okay. That's a Super Network's address. Let me just check. One second.\n\nHow long has it been out for?\n\nChannel 1: I think this is the fourth day. Either day three or four.\n\nChannel 0: Okay.\n\nChannel 1: Mhmm. I think it's Dave. Three. I'm not yes. Unless I check my email.\n\nLet's see.\n\nChannel 0: So you got a inside of the one of the bedrooms, you got a black box on the wall. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Can you just double check and see if the service light is on?\n\nChannel 1: Everything is on, and the light on the router is red, not green.\n\nChannel 0: Okay. Has anybody pressed any buttons on the router, like a reset button or anything like that?\n\nChannel 1: Mm-mm.\n\nChannel 0: So no one's pressed any button.\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: 424. How's day?\n\nChannel 0: If I give you a mobile number, are you able to send the photo of the router?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Because on the box on the wall, you got four Ethernet ports. Ethernet one, two, three, and four. What port is the cable plugged into?\n\nChannel 1: Three Ethernet.\n\nChannel 0: It's plugged into Ethernet three, is it?\n\nChannel 1: Yeah.\n\nChannel 0: That should be plugged into Ethernet one.\n\nChannel 1: Oh, because they told me to put it on three. The\n\nChannel 0: Who put\n\nChannel 1: Ethernet.\n\nChannel 0: it who put it on 3? Who put it on 3?\n\nChannel 1: When when I installed it okay. When I got it, the direction I was told was to put it on three, the one that is written Ethernet.\n\nChannel 0: Who tells you to put it on three?\n\nChannel 1: Someone on the phone with me who helps me install it.\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: okay.\n\nChannel 1: don't know who.\n\nChannel 0: It should be in Ethernet port number one.\n\nChannel 1: Oh, the first one on the left.\n\nChannel 0: Yeah. Correct. Yes. So you'll see you'll see 12, three, and four. Ethernet one, two, three, and four supposed to be in Ethernet one.\n\nChannel 1: Internet one.\n\nChannel 0: And then the other end goes into the WAN port of the router.\n\nChannel 1: It doesn't look like Internet, I see. Can I call back when I when I get to my place? Because I'm at a friend's place.\n\nChannel 0: Okay. Yeah. Please do that. Okay. Thank you.\n\nChannel 1: Oh, okay. Thanks. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.2162967473268509}],"sentiment":"neutral","sentiment_score":0.2162967473268509,"channel":0,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.17739558219909668}],"sentiment":"neutral","sentiment_score":0.17739558219909668,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"afternoon,","start":2.0525,"end":2.5525,"sentiment":"neutral","sentiment_score":0.062355708330869675}],"sentiment":"neutral","sentiment_score":0.062355708330869675,"channel":0,"num_words":1,"start":2.0525,"end":2.5525},{"sentences":[{"text":"Hello.","start":3.84,"end":4.24,"sentiment":"neutral","sentiment_score":0.0665116086602211}],"sentiment":"neutral","sentiment_score":0.0665116086602211,"channel":1,"num_words":1,"start":3.84,"end":4.24},{"sentences":[{"text":"NTL","start":4.105,"end":4.605,"sentiment":"neutral","sentiment_score":0.01214915420860052}],"sentiment":"neutral","sentiment_score":0.01214915420860052,"channel":0,"num_words":1,"start":4.105,"end":4.605},{"sentences":[{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.013939537107944489},{"text":"I'm sorry I missed your","start":4.7999997,"end":6.24,"sentiment":"neutral","sentiment_score":-0.2317720651626587}],"sentiment":"neutral","sentiment_score":-0.1908201314508915,"channel":1,"num_words":6,"start":4.24,"end":6.24},{"sentences":[{"text":"tech","start":6.1575003,"end":6.6575003,"sentiment":"neutral","sentiment_score":-0.25600677728652954}],"sentiment":"neutral","sentiment_score":-0.25600677728652954,"channel":0,"num_words":1,"start":6.1575003,"end":6.6575003},{"sentences":[{"text":"call earlier.","start":6.24,"end":7.14,"sentiment":"neutral","sentiment_score":-0.24091802537441254}],"sentiment":"neutral","sentiment_score":-0.24091802537441254,"channel":1,"num_words":2,"start":6.24,"end":7.14},{"sentences":[{"text":"support.","start":8.21,"end":8.71,"sentiment":"neutral","sentiment_score":-0.1112564206123352}],"sentiment":"neutral","sentiment_score":-0.1112564206123352,"channel":0,"num_words":1,"start":8.21,"end":8.71},{"sentences":[{"text":"You're speaking to.","start":8.4,"end":9.62,"sentiment":"neutral","sentiment_score":-0.08730500936508179}],"sentiment":"neutral","sentiment_score":-0.08730500936508179,"channel":1,"num_words":3,"start":8.4,"end":9.62},{"sentences":[{"text":"Mhmm.","start":10.2625,"end":10.7625,"sentiment":"neutral","sentiment_score":-0.1341930329799652}],"sentiment":"neutral","sentiment_score":-0.1341930329799652,"channel":0,"num_words":1,"start":10.2625,"end":10.7625},{"sentences":[{"text":"I have issues with my Internet.","start":12.335,"end":14.675,"sentiment":"negative","sentiment_score":-0.4334194113810857},{"text":"It's not working.","start":14.735001,"end":15.695,"sentiment":"negative","sentiment_score":-0.56743456919988},{"text":"It's been four days now.","start":15.695,"end":18.035,"sentiment":"negative","sentiment_score":-0.36904445886611936},{"text":"Yeah.","start":18.095001,"end":18.595001,"sentiment":"neutral","sentiment_score":-0.05403808504343033}],"sentiment":"negative","sentiment_score":-0.4134720370173454,"channel":1,"num_words":15,"start":12.335,"end":18.595001},{"sentences":[{"text":"Okay.","start":19.275,"end":19.775,"sentiment":"neutral","sentiment_score":-0.01339582446962595},{"text":"And what's the account name account holder's first 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e.","start":29.57,"end":32.39,"sentiment":"neutral","sentiment_score":-0.008868518684591566}],"sentiment":"neutral","sentiment_score":-0.008868518684591566,"channel":1,"num_words":7,"start":29.57,"end":32.39},{"sentences":[{"text":"Self in.","start":36.54,"end":37.440002,"sentiment":"neutral","sentiment_score":-0.007840282283723354},{"text":"Okay.","start":38.940002,"end":39.440002,"sentiment":"neutral","sentiment_score":0.008597105741500854},{"text":"May I have the address, please?","start":50.035,"end":51.735,"sentiment":"neutral","sentiment_score":0.013267517245064179}],"sentiment":"neutral","sentiment_score":0.008057960516048802,"channel":0,"num_words":9,"start":36.54,"end":51.735},{"sentences":[{"text":"109 Stroke 38 Oakden Street, Greenway 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on, and the light on the router is red, not green.","start":99.365,"end":106.665,"sentiment":"neutral","sentiment_score":-0.1850068890131437}],"sentiment":"neutral","sentiment_score":-0.1850068890131437,"channel":1,"num_words":13,"start":99.365,"end":106.665},{"sentences":[{"text":"Okay.","start":107.265,"end":107.744995,"sentiment":"neutral","sentiment_score":-0.08908502012491226},{"text":"Has anybody pressed any buttons on the router, like a reset button or anything like that?","start":107.744995,"end":112.005,"sentiment":"neutral","sentiment_score":-0.12357742805033922}],"sentiment":"neutral","sentiment_score":-0.12154846287825528,"channel":0,"num_words":17,"start":107.265,"end":112.005},{"sentences":[{"text":"Mm-mm.","start":112.35,"end":112.85,"sentiment":"neutral","sentiment_score":-0.11325293034315108}],"sentiment":"neutral","sentiment_score":-0.11325293034315108,"channel":1,"num_words":1,"start":112.35,"end":112.85},{"sentences":[{"text":"So no one's pressed any 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who helps me install it.","start":211.705,"end":215.625,"sentiment":"neutral","sentiment_score":-0.03819052502512932}],"sentiment":"neutral","sentiment_score":-0.03819052502512932,"channel":1,"num_words":11,"start":211.705,"end":215.625},{"sentences":[{"text":"Oh,","start":215.565,"end":215.725,"sentiment":"neutral","sentiment_score":-0.02041485533118248}],"sentiment":"neutral","sentiment_score":-0.02041485533118248,"channel":0,"num_words":1,"start":215.565,"end":215.725},{"sentences":[{"text":"I","start":215.625,"end":215.785,"sentiment":"neutral","sentiment_score":-0.025972628965973858}],"sentiment":"neutral","sentiment_score":-0.025972628965973858,"channel":1,"num_words":1,"start":215.625,"end":215.785},{"sentences":[{"text":"okay.","start":215.725,"end":216.225,"sentiment":"neutral","sentiment_score":-0.03281836211681366}],"sentiment":"neutral","sentiment_score":-0.03281836211681366,"channel":0,"num_words":1,"start":215.725,"end":216.225},{"sentences":[{"text":"don't know 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place?","start":255.76999,"end":259.85,"sentiment":"neutral","sentiment_score":-0.01627059979364276},{"text":"Because I'm at a friend's place.","start":259.85,"end":261.94998,"sentiment":"neutral","sentiment_score":-0.013062979405124983}],"sentiment":"neutral","sentiment_score":-0.07564139239490032,"channel":1,"num_words":25,"start":246.81,"end":261.94998},{"sentences":[{"text":"Okay.","start":262.54,"end":262.86,"sentiment":"neutral","sentiment_score":0.12987898290157318},{"text":"Yeah.","start":262.86,"end":263.18,"sentiment":"neutral","sentiment_score":0.16776242852211},{"text":"Please do that.","start":263.18,"end":263.98,"sentiment":"neutral","sentiment_score":0.24686736861864725},{"text":"Okay.","start":263.98,"end":264.3,"sentiment":"positive","sentiment_score":0.35412082076072693},{"text":"Thank you.","start":264.3,"end":265.04,"sentiment":"positive","sentiment_score":0.5752696394920349}],"sentiment":"neutral","sentiment_score":0.3178629521280527,"channel":0,"num_words":8,"start":262.54,"end":265.04},{"sentences":[{"text":"Oh, okay.","start":265.25888,"end":265.91885,"sentiment":"neutral","sentiment_score":0.33190305531024933},{"text":"Thanks.","start":265.97888,"end":266.45886,"sentiment":"neutral","sentiment_score":0.31552422046661377},{"text":"Bye.","start":266.45886,"end":266.95886,"sentiment":"neutral","sentiment_score":0.14683957397937775}],"sentiment":"neutral","sentiment_score":0.28154247626662254,"channel":1,"num_words":4,"start":265.25888,"end":266.95886},{"sentences":[{"text":"Bye.","start":266.78,"end":267.28,"sentiment":"neutral","sentiment_score":-0.09356191754341124}],"sentiment":"neutral","sentiment_score":-0.09356191754341124,"channel":0,"num_words":1,"start":266.78,"end":267.28}]},"summary":{"result":"success","short":"The customer is experiencing issues with their internet and has been out for four days. The agent asks for the account name and address and checks the service light. They also ask the customer to check the Ethernet ports on the router and if they can call back when they return."},"intents":{"segments":[{"text":"I have issues with my Internet. It's not working. It's been four days now. Yeah.","start_word":19,"end_word":33,"intents":[{"intent":"Fix internet issue","confidence_score":0.30351043}]},{"text":"Can I call back when I when I get to my place? Because I'm at a friend's place. Okay. Yeah.","start_word":398,"end_word":417,"intents":[{"intent":"Request call back","confidence_score":0.10301676}]}]},"sentiments":{"segments":[{"text":"Good Hello? afternoon, Hello. NTL Hi. I'm sorry I missed your tech call earlier. support. You're speaking to. Mhmm.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.08397747576236725},{"text":"I have issues with my Internet. It's not working. It's been four days now.","start_word":19,"end_word":32,"sentiment":"negative","sentiment_score":-0.442818284034729},{"text":"Yeah. Okay. And what's the account name account holder's first name? Cellfin, How do you spell that? s e l f I n e. Self in. Okay. May I have the address, please? 109 Stroke 38 Oakden Street, Greenway 2900. Okay. Okay. That's a Super Network's address. Let me just check. One second. How long has it been out for? I think this is the fourth day. Either day three or four. Okay. Mhmm. I think it's Dave. Three. I'm not yes. Unless I check my email. Let's see. So you got a inside of the one of the bedrooms, you got a black box on the wall. Right? Yes. Okay. Can you just double check and see if the service light is on? Everything is on, and the light on the router is red, not green. Okay. Has anybody pressed any buttons on the router, like a reset button or anything like that? Mm-mm. So no one's pressed any button. Yes. Okay. 424. How's day? If I give you a mobile number, are you able to send the photo of the router? Yes. Okay. Because on the box on the wall, you got four Ethernet ports. Ethernet one, two, three, and four. What port is the cable plugged into? Three Ethernet. It's plugged into Ethernet three, is it? Yeah. That should be plugged into Ethernet one. Oh, because they told me to put it on three. The Who put Ethernet. it who put it on 3? Who put it on 3? When when I installed it okay. When I got it, the direction I was told was to put it on three, the one that is written Ethernet. Who tells you to put it on three? Someone on the phone with me who helps me install it. Oh, I okay. don't know who. It should be in Ethernet port number one. Oh, the first one on the left. Yeah. Correct. Yes. So you'll see you'll see 12, three, and four. Ethernet one, two, three, and four supposed to be in Ethernet one. Internet one. And then the other end goes into the WAN port of the router. It doesn't look like Internet, I see. Can I call back when I when I get to my place? Because I'm at a friend's place. Okay. Yeah. Please do that.","start_word":33,"end_word":420,"sentiment":"neutral","sentiment_score":-0.027056607004907945},{"text":"Okay. Thank you.","start_word":421,"end_word":423,"sentiment":"positive","sentiment_score":0.4765261113643646},{"text":"Oh, okay.","start_word":424,"end_word":425,"sentiment":"neutral","sentiment_score":0.33190304040908813},{"text":"Thanks.","start_word":426,"end_word":426,"sentiment":"positive","sentiment_score":0.4727421700954437},{"text":"Bye. Bye.","start_word":427,"end_word":428,"sentiment":"neutral","sentiment_score":0.12899863719940186}],"average":{"sentiment":"neutral","sentiment_score":-0.036337390826765896}}}}