{"metadata":{"transaction_key":"deprecated","request_id":"019df142-3595-7a61-bdcd-d685ec98be69","sha256":"5ce9ee8a370872fca3ffca8f6af4754cf19f8dd1ecfe1205130089df71b16bba","created":"2026-05-04T04:32:22.669Z","duration":62.927937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":194,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":211},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":211,"output_tokens":44}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? Hi. Nice to have you on the line. How may I help you today? Oh, this is a Indian phone number. Right? Oh, okay. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We can't cater any other phone number asides with phone number in Australia. So you got a wrong number. You have to reach out to your local network, which is Airtel India. We are separate one, separate company. Just so happened, it's the same name, Airtel. Yeah. Thank you. It's okay. Have a good one. Bye bye.","confidence":0.9980469,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.31005051732063293},{"word":"good","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5443260073661804},{"word":"afternoon","start":1.12,"end":1.62,"confidence":0.99853516,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5041054487228394},{"word":"thank","start":1.68,"end":1.8399999,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7383391857147217},{"word":"you","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7698485851287842},{"word":"so","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7873958349227905},{"word":"much","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7573938369750977},{"word":"for","start":2.3999999,"end":2.56,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6946342587471008},{"word":"calling","start":2.56,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7369402647018433},{"word":"your","start":2.8799999,"end":3.12,"confidence":0.70751953,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.727350652217865},{"word":"account","start":3.12,"end":3.62,"confidence":0.69299316,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7473570108413696},{"word":"how","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5119271874427795},{"word":"may","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5745671987533569},{"word":"i","start":4.08,"end":4.16,"confidence":0.9892578,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5985727906227112},{"word":"help","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.509438157081604},{"word":"you","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5621800422668457},{"word":"today","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4825120568275452},{"word":"hi","start":7.9199996,"end":8.42,"confidence":0.9875488,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13407644629478457},{"word":"nice","start":13.445,"end":13.684999,"confidence":0.97509766,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.7260640263557434},{"word":"to","start":13.684999,"end":13.844999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7230349779129028},{"word":"have","start":13.844999,"end":14.004999,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6379271149635315},{"word":"you","start":14.004999,"end":14.165,"confidence":0.9941406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5193241238594055},{"word":"on","start":14.165,"end":14.245,"confidence":0.6254883,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.6469606161117554},{"word":"the","start":14.245,"end":14.325,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6758805513381958},{"word":"line","start":14.325,"end":14.6449995,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6728347539901733},{"word":"how","start":14.6449995,"end":14.804999,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.33934396505355835},{"word":"may","start":14.804999,"end":14.924999,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.3246953785419464},{"word":"i","start":14.924999,"end":15.045,"confidence":0.9863281,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3933517336845398},{"word":"help","start":15.045,"end":15.285,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.372860312461853},{"word":"you","start":15.285,"end":15.445,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36670100688934326},{"word":"today","start":15.445,"end":15.945,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.32178187370300293},{"word":"oh","start":23.845,"end":24.345,"confidence":0.9902344,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.007936451584100723},{"word":"this","start":24.404999,"end":24.564999,"confidence":0.97265625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0028267931193113327},{"word":"is","start":24.564999,"end":25.044998,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004356519319117069},{"word":"a","start":25.044998,"end":25.445,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004461728502064943},{"word":"indian","start":25.445,"end":25.845,"confidence":0.99902344,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":0.003547152504324913},{"word":"phone","start":25.845,"end":26.085,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0035401489585638046},{"word":"number","start":26.085,"end":26.404999,"confidence":0.9980469,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0009528864175081252},{"word":"right","start":26.404999,"end":26.904999,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.009468290954828262},{"word":"oh","start":28.27,"end":28.59,"confidence":0.96875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.018805768340826035},{"word":"okay","start":28.59,"end":29.09,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.015193598344922066},{"word":"this","start":29.15,"end":29.47,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.005767518654465675},{"word":"is","start":29.47,"end":29.95,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006051426753401756},{"word":"airtel","start":29.95,"end":30.43,"confidence":0.99332684,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.00944081973284483},{"word":"au","start":30.43,"end":30.93,"confidence":0.9421387,"punctuated_word":"AU.","sentiment":"neutral","sentiment_score":0.010778209194540976},{"word":"we","start":30.99,"end":31.15,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.00837363675236702},{"word":"are","start":31.15,"end":31.47,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0035824868828058243},{"word":"a","start":31.47,"end":31.71,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004249955527484417},{"word":"internet","start":31.71,"end":32.19,"confidence":0.9277344,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.011502878740429878},{"word":"service","start":32.19,"end":32.69,"confidence":0.9970703,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.002079719677567482},{"word":"provider","start":32.75,"end":33.23,"confidence":0.99902344,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.005335785448551178},{"word":"in","start":33.23,"end":33.309998,"confidence":0.734375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0071689654141664505},{"word":"australia","start":33.309998,"end":33.809998,"confidence":0.97802734,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.03174116462469101},{"word":"and","start":34.11,"end":34.35,"confidence":0.9301758,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011994099244475365},{"word":"a","start":34.35,"end":34.43,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01101616770029068},{"word":"mobile","start":34.43,"end":34.829998,"confidence":0.9243164,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.025182465091347694},{"word":"plan","start":34.829998,"end":35.15,"confidence":0.46411133,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.02279113791882992},{"word":"services","start":35.15,"end":35.65,"confidence":0.99658203,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.0000697895884513855},{"word":"we","start":36.43,"end":36.75,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.05303575471043587},{"word":"can't","start":36.75,"end":37.23,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.06633228063583374},{"word":"cater","start":37.23,"end":37.71,"confidence":0.98828125,"punctuated_word":"cater","sentiment":"neutral","sentiment_score":-0.05594530701637268},{"word":"any","start":37.71,"end":38.03,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10279419273138046},{"word":"other","start":38.03,"end":38.51,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.1329280436038971},{"word":"phone","start":38.51,"end":38.75,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.11624942719936372},{"word":"number","start":38.75,"end":39.15,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.11998113244771956},{"word":"asides","start":39.15,"end":39.55,"confidence":0.73291016,"punctuated_word":"asides","sentiment":"neutral","sentiment_score":-0.07750292122364044},{"word":"with","start":39.55,"end":39.79,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08856984227895737},{"word":"phone","start":39.79,"end":40.03,"confidence":0.9970703,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.08886156231164932},{"word":"number","start":40.03,"end":40.35,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.08612377941608429},{"word":"in","start":40.35,"end":40.695,"confidence":0.6694336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08565843105316162},{"word":"australia","start":40.855,"end":41.355,"confidence":0.85546875,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.04953771457076073},{"word":"so","start":41.895,"end":42.395,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12147106230258942},{"word":"you","start":43.095,"end":43.335,"confidence":0.6591797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27565622329711914},{"word":"got","start":43.335,"end":43.575,"confidence":0.9614258,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.25784745812416077},{"word":"a","start":43.575,"end":43.735,"confidence":0.77246094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2238711416721344},{"word":"wrong","start":43.735,"end":43.975,"confidence":0.98095703,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.22902096807956696},{"word":"number","start":43.975,"end":44.375,"confidence":0.9628906,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2327465713024139},{"word":"you","start":44.375,"end":44.695,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.17194737493991852},{"word":"have","start":44.695,"end":44.934998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1153581365942955},{"word":"to","start":44.934998,"end":45.175,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.121516153216362},{"word":"reach","start":45.175,"end":45.495,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.09855623543262482},{"word":"out","start":45.495,"end":45.735,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07930749654769897},{"word":"to","start":45.735,"end":45.895,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08269169181585312},{"word":"your","start":45.895,"end":46.135,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06803832948207855},{"word":"local","start":46.135,"end":46.614998,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.04563510417938232},{"word":"network","start":46.614998,"end":47.114998,"confidence":0.9003906,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.03964671120047569},{"word":"which","start":47.175,"end":47.415,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.04208023101091385},{"word":"is","start":47.415,"end":47.895,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.034953147172927856},{"word":"airtel","start":47.895,"end":48.375,"confidence":0.99934894,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.028497278690338135},{"word":"india","start":48.375,"end":48.875,"confidence":0.9916992,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.06606397777795792},{"word":"we","start":49.575,"end":49.735,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04611831158399582},{"word":"are","start":49.735,"end":49.975,"confidence":0.91845703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03549981489777565},{"word":"separate","start":49.975,"end":50.455,"confidence":0.6352539,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.04382738843560219},{"word":"one","start":50.455,"end":50.855,"confidence":0.62768555,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.05881502479314804},{"word":"separate","start":50.855,"end":51.254997,"confidence":0.9760742,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.03184507042169571},{"word":"company","start":51.254997,"end":51.735,"confidence":0.8562012,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.03884158656001091},{"word":"just","start":51.735,"end":51.975,"confidence":0.7763672,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.02779446355998516},{"word":"so","start":51.975,"end":52.215,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03629641979932785},{"word":"happened","start":52.215,"end":52.715,"confidence":0.6040039,"punctuated_word":"happened,","sentiment":"neutral","sentiment_score":-0.03159957379102707},{"word":"it's","start":53.452877,"end":53.772877,"confidence":0.967041,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.019366521388292313},{"word":"the","start":53.772877,"end":53.932877,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0187692828476429},{"word":"same","start":53.932877,"end":54.172874,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.016473524272441864},{"word":"name","start":54.172874,"end":54.652874,"confidence":0.8286133,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.029344234615564343},{"word":"airtel","start":54.652874,"end":55.152874,"confidence":0.9869385,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.01861380599439144},{"word":"yeah","start":57.132874,"end":57.632874,"confidence":0.935791,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10433399677276611},{"word":"thank","start":57.772877,"end":58.172874,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29659003019332886},{"word":"you","start":58.172874,"end":58.652874,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3610262870788574},{"word":"it's","start":58.652874,"end":58.812874,"confidence":0.9946289,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.35266661643981934},{"word":"okay","start":58.812874,"end":59.212875,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.42446380853652954},{"word":"have","start":59.212875,"end":59.372875,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5547861456871033},{"word":"a","start":59.372875,"end":59.452877,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5169289112091064},{"word":"good","start":59.452877,"end":59.772877,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.48894357681274414},{"word":"one","start":59.772877,"end":60.172874,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.41074419021606445},{"word":"bye","start":60.172874,"end":60.412876,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18956968188285828},{"word":"bye","start":60.412876,"end":60.912876,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.15698115527629852}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your account. How may I help you today? Hi.\n\nNice to have you on the line. How may I help you today? Oh, this is a Indian phone number. Right? Oh, okay.\n\nThis is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We can't cater any other phone number asides with phone number in Australia. So you got a wrong number. You have to reach out to your local network, which is Airtel India.\n\nWe are separate one, separate company. Just so happened, it's the same name, Airtel. Yeah. Thank you. It's okay.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.31005051732063293},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.5242157280445099},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.62,"sentiment":"positive","sentiment_score":0.7449074536561966},{"text":"How may I help you today?","start":3.6799998,"end":4.98,"sentiment":"positive","sentiment_score":0.5398662388324738},{"text":"Hi.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.13407644629478457}],"sentiment":"positive","sentiment_score":0.593945304552714,"num_words":18,"start":0.56,"end":8.42},{"sentences":[{"text":"Nice to have you on the line.","start":13.445,"end":14.6449995,"sentiment":"positive","sentiment_score":0.6574323092188153},{"text":"How may I help you today?","start":14.6449995,"end":15.945,"sentiment":"positive","sentiment_score":0.35312237838904065},{"text":"Oh, this is a Indian phone number.","start":23.845,"end":26.404999,"sentiment":"neutral","sentiment_score":0.0029344832125519004},{"text":"Right?","start":26.404999,"end":26.904999,"sentiment":"neutral","sentiment_score":0.009468290954828262},{"text":"Oh, okay.","start":28.27,"end":29.09,"sentiment":"neutral","sentiment_score":0.01699968334287405}],"sentiment":"neutral","sentiment_score":0.2949899771736692,"num_words":23,"start":13.445,"end":29.09},{"sentences":[{"text":"This is Airtel AU.","start":29.15,"end":30.93,"sentiment":"neutral","sentiment_score":0.005125734256580472},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":30.99,"end":35.65,"sentiment":"neutral","sentiment_score":0.011149897956504272},{"text":"We can't cater any other phone number asides with phone number in Australia.","start":36.43,"end":41.355,"sentiment":"neutral","sentiment_score":-0.08642464532301976},{"text":"So you got a wrong number.","start":41.895,"end":44.375,"sentiment":"neutral","sentiment_score":-0.22343557079633078},{"text":"You have to reach out to your local network, which is Airtel India.","start":44.375,"end":48.875,"sentiment":"neutral","sentiment_score":-0.07648398985083286}],"sentiment":"neutral","sentiment_score":-0.06720355248116718,"num_words":49,"start":29.15,"end":48.875},{"sentences":[{"text":"We are separate one, separate company.","start":49.575,"end":51.735,"sentiment":"neutral","sentiment_score":-0.04249119944870472},{"text":"Just so happened, it's the same name, Airtel.","start":51.735,"end":55.152874,"sentiment":"neutral","sentiment_score":-0.024782228283584118},{"text":"Yeah.","start":57.132874,"end":57.632874,"sentiment":"neutral","sentiment_score":0.10433399677276611},{"text":"Thank you.","start":57.772877,"end":58.652874,"sentiment":"neutral","sentiment_score":0.32880815863609314},{"text":"It's okay.","start":58.652874,"end":59.212875,"sentiment":"positive","sentiment_score":0.38856521248817444}],"sentiment":"neutral","sentiment_score":0.057151353476863155,"num_words":19,"start":49.575,"end":59.212875},{"sentences":[{"text":"Have a good one.","start":59.212875,"end":60.172874,"sentiment":"positive","sentiment_score":0.4928507059812546},{"text":"Bye bye.","start":60.172874,"end":60.912876,"sentiment":"neutral","sentiment_score":0.1732754185795784}],"sentiment":"positive","sentiment_score":0.38632561018069583,"num_words":6,"start":59.212875,"end":60.912876}]}}]},{"alternatives":[{"transcript":"Hello? My name hi. My name is. So, actually, my number is (917) 689-3950. Yes. Right. Okay. Fine. Thank you. Sorry for the Bye. You too. Bye bye.","confidence":0.9941406,"words":[{"word":"hello","start":5.8399997,"end":6.3399997,"confidence":0.701416,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.14230120182037354},{"word":"my","start":8.16,"end":8.4,"confidence":0.65478516,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.09467107057571413},{"word":"name","start":8.4,"end":8.639999,"confidence":0.9941406,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.11169590801000596},{"word":"hi","start":8.96,"end":9.46,"confidence":0.9807129,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.11907770484685898},{"word":"my","start":9.679999,"end":9.84,"confidence":0.9941406,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.10660924762487411},{"word":"name","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1485532820224762},{"word":"is","start":10.0,"end":10.5,"confidence":0.6119995,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.15406827628612518},{"word":"so","start":16.795,"end":17.295,"confidence":0.7807617,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.014050661586225033},{"word":"actually","start":17.435,"end":17.915,"confidence":0.9970703,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.012084495276212692},{"word":"my","start":17.915,"end":18.075,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0088975103572011},{"word":"number","start":18.075,"end":18.475,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.011150423437356949},{"word":"is","start":18.475,"end":18.975,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013999773189425468},{"word":"(917)","start":19.675,"end":20.635,"confidence":0.9943034,"punctuated_word":"(917)","sentiment":"neutral","sentiment_score":0.018312107771635056},{"word":"689-3950","start":20.635,"end":22.735,"confidence":0.9962333,"punctuated_word":"689-3950.","sentiment":"neutral","sentiment_score":0.026248184964060783},{"word":"yes","start":26.715,"end":27.12,"confidence":0.8808594,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01895003393292427},{"word":"right","start":27.36,"end":27.86,"confidence":0.97802734,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.019144423305988312},{"word":"okay","start":55.915,"end":56.155,"confidence":0.7973633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05822739750146866},{"word":"fine","start":56.155,"end":56.475,"confidence":0.98999023,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.150037944316864},{"word":"thank","start":56.475,"end":56.715,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3370574116706848},{"word":"you","start":56.715,"end":57.215,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28327083587646484},{"word":"sorry","start":57.275,"end":57.515,"confidence":0.7006836,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":0.11277740448713304},{"word":"for","start":57.515,"end":57.675,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1846260130405426},{"word":"the","start":57.675,"end":58.175,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12613774836063385},{"word":"bye","start":60.192936,"end":60.352936,"confidence":0.89697266,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17625507712364197},{"word":"you","start":60.352936,"end":60.592937,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.17128613591194153},{"word":"too","start":60.592937,"end":60.752937,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1286998838186264},{"word":"bye","start":60.752937,"end":60.992935,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09684430062770844},{"word":"bye","start":60.992935,"end":61.492935,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.06047619879245758}],"paragraphs":{"transcript":"\nHello? My name hi. My name is. So, actually, my number is (917) 689-3950. Yes.\n\nRight. Okay. Fine. Thank you. Sorry for the Bye.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.14230120182037354},{"text":"My name hi.","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":0.10848156114419301},{"text":"My name is.","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":0.13641026864449182},{"text":"So, actually, my number is (917) 689-3950.","start":16.795,"end":22.735,"sentiment":"neutral","sentiment_score":0.014963308083159583},{"text":"Yes.","start":26.715,"end":27.12,"sentiment":"neutral","sentiment_score":0.01895003393292427}],"sentiment":"neutral","sentiment_score":0.06671132544676463,"num_words":15,"start":5.8399997,"end":27.12},{"sentences":[{"text":"Right.","start":27.36,"end":27.86,"sentiment":"neutral","sentiment_score":0.019144423305988312},{"text":"Okay.","start":55.915,"end":56.155,"sentiment":"neutral","sentiment_score":0.05822739750146866},{"text":"Fine.","start":56.155,"end":56.475,"sentiment":"neutral","sentiment_score":0.150037944316864},{"text":"Thank you.","start":56.475,"end":57.215,"sentiment":"neutral","sentiment_score":0.31016412377357483},{"text":"Sorry for the Bye.","start":57.275,"end":60.352936,"sentiment":"neutral","sentiment_score":0.14994906075298786}],"sentiment":"neutral","sentiment_score":0.16083713952038023,"num_words":9,"start":27.36,"end":60.352936},{"sentences":[{"text":"You too.","start":60.352936,"end":60.752937,"sentiment":"neutral","sentiment_score":0.14999300986528397},{"text":"Bye bye.","start":60.752937,"end":61.492935,"sentiment":"neutral","sentiment_score":0.07866024971008301}],"sentiment":"neutral","sentiment_score":0.11432662978768349,"num_words":4,"start":60.352936,"end":61.492935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello?\n\nChannel 0: Hi.\n\nChannel 1: My name hi. My name is.\n\nChannel 0: Nice to have you on the line. How may I help you today?\n\nChannel 1: So, actually, my number is (917) 689-3950.\n\nChannel 0: Oh, this is a Indian phone number. Right?\n\nChannel 1: Yes. Right.\n\nChannel 0: Oh, okay. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We can't cater any other phone number asides with phone number in Australia. So you got a wrong number.\n\nYou have to reach out to your local network, which is Airtel India. We are separate one, separate company. Just so happened, it's the same name, Airtel.\n\nChannel 1: Okay. Fine. Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Sorry for the\n\nChannel 0: Thank you. It's okay. Have a good one. Bye\n\nChannel 1: Bye. You\n\nChannel 0: bye.\n\nChannel 1: too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.31005051732063293},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.5242157280445099},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.62,"sentiment":"positive","sentiment_score":0.7449074536561966},{"text":"How may I help you today?","start":3.6799998,"end":4.98,"sentiment":"positive","sentiment_score":0.5398662388324738}],"sentiment":"positive","sentiment_score":0.620996413862004,"channel":0,"num_words":17,"start":0.56,"end":4.98},{"sentences":[{"text":"Hello?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.14230120182037354}],"sentiment":"neutral","sentiment_score":0.14230120182037354,"channel":1,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.13407644629478457}],"sentiment":"neutral","sentiment_score":0.13407644629478457,"channel":0,"num_words":1,"start":7.9199996,"end":8.42},{"sentences":[{"text":"My name hi.","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":0.10848156114419301},{"text":"My name is.","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":0.13641026864449182}],"sentiment":"neutral","sentiment_score":0.12244591489434242,"channel":1,"num_words":6,"start":8.16,"end":10.5},{"sentences":[{"text":"Nice to have you on the line.","start":13.445,"end":14.6449995,"sentiment":"positive","sentiment_score":0.6574323092188153},{"text":"How may I help you today?","start":14.6449995,"end":15.945,"sentiment":"positive","sentiment_score":0.35312237838904065}],"sentiment":"positive","sentiment_score":0.5169815719127655,"channel":0,"num_words":13,"start":13.445,"end":15.945},{"sentences":[{"text":"So, actually, my number is (917) 689-3950.","start":16.795,"end":22.735,"sentiment":"neutral","sentiment_score":0.014963308083159583}],"sentiment":"neutral","sentiment_score":0.014963308083159583,"channel":1,"num_words":7,"start":16.795,"end":22.735},{"sentences":[{"text":"Oh, this is a Indian phone number.","start":23.845,"end":26.404999,"sentiment":"neutral","sentiment_score":0.0029344832125519004},{"text":"Right?","start":26.404999,"end":26.904999,"sentiment":"neutral","sentiment_score":0.009468290954828262}],"sentiment":"neutral","sentiment_score":0.0037512091803364456,"channel":0,"num_words":8,"start":23.845,"end":26.904999},{"sentences":[{"text":"Yes.","start":26.715,"end":27.12,"sentiment":"neutral","sentiment_score":0.01895003393292427},{"text":"Right.","start":27.36,"end":27.86,"sentiment":"neutral","sentiment_score":0.019144423305988312}],"sentiment":"neutral","sentiment_score":0.01904722861945629,"channel":1,"num_words":2,"start":26.715,"end":27.86},{"sentences":[{"text":"Oh, okay.","start":28.27,"end":29.09,"sentiment":"neutral","sentiment_score":0.01699968334287405},{"text":"This is Airtel AU.","start":29.15,"end":30.93,"sentiment":"neutral","sentiment_score":0.005125734256580472},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":30.99,"end":35.65,"sentiment":"neutral","sentiment_score":0.011149897956504272},{"text":"We can't cater any other phone number asides with phone number in Australia.","start":36.43,"end":41.355,"sentiment":"neutral","sentiment_score":-0.08642464532301976},{"text":"So you got a wrong number.","start":41.895,"end":44.375,"sentiment":"neutral","sentiment_score":-0.22343557079633078}],"sentiment":"neutral","sentiment_score":-0.05959691675870042,"channel":0,"num_words":38,"start":28.27,"end":44.375},{"sentences":[{"text":"You have to reach out to your local network, which is Airtel India.","start":44.375,"end":48.875,"sentiment":"neutral","sentiment_score":-0.07648398985083286},{"text":"We are separate one, separate company.","start":49.575,"end":51.735,"sentiment":"neutral","sentiment_score":-0.04249119944870472},{"text":"Just so happened, it's the same name, Airtel.","start":51.735,"end":55.152874,"sentiment":"neutral","sentiment_score":-0.024782228283584118}],"sentiment":"neutral","sentiment_score":-0.05361099596376772,"channel":0,"num_words":27,"start":44.375,"end":55.152874},{"sentences":[{"text":"Okay.","start":55.915,"end":56.155,"sentiment":"neutral","sentiment_score":0.05822739750146866},{"text":"Fine.","start":56.155,"end":56.475,"sentiment":"neutral","sentiment_score":0.150037944316864},{"text":"Thank you.","start":56.475,"end":57.215,"sentiment":"neutral","sentiment_score":0.31016412377357483}],"sentiment":"neutral","sentiment_score":0.20714839734137058,"channel":1,"num_words":4,"start":55.915,"end":57.215},{"sentences":[{"text":"Yeah.","start":57.132874,"end":57.632874,"sentiment":"neutral","sentiment_score":0.10433399677276611}],"sentiment":"neutral","sentiment_score":0.10433399677276611,"channel":0,"num_words":1,"start":57.132874,"end":57.632874},{"sentences":[{"text":"Sorry for the","start":57.275,"end":58.175,"sentiment":"neutral","sentiment_score":0.1411803886294365}],"sentiment":"neutral","sentiment_score":0.1411803886294365,"channel":1,"num_words":3,"start":57.275,"end":58.175},{"sentences":[{"text":"Thank you.","start":57.772877,"end":58.652874,"sentiment":"neutral","sentiment_score":0.32880815863609314},{"text":"It's okay.","start":58.652874,"end":59.212875,"sentiment":"positive","sentiment_score":0.38856521248817444},{"text":"Have a good one.","start":59.212875,"end":60.172874,"sentiment":"positive","sentiment_score":0.4928507059812546},{"text":"Bye","start":60.172874,"end":60.412876,"sentiment":"neutral","sentiment_score":0.18956968188285828}],"sentiment":"positive","sentiment_score":0.39952436089515686,"channel":0,"num_words":9,"start":57.772877,"end":60.412876},{"sentences":[{"text":"Bye.","start":60.192936,"end":60.352936,"sentiment":"neutral","sentiment_score":0.17625507712364197},{"text":"You","start":60.352936,"end":60.592937,"sentiment":"neutral","sentiment_score":0.17128613591194153}],"sentiment":"neutral","sentiment_score":0.17377060651779175,"channel":1,"num_words":2,"start":60.192936,"end":60.592937},{"sentences":[{"text":"bye.","start":60.412876,"end":60.912876,"sentiment":"neutral","sentiment_score":0.15698115527629852}],"sentiment":"neutral","sentiment_score":0.15698115527629852,"channel":0,"num_words":1,"start":60.412876,"end":60.912876},{"sentences":[{"text":"too.","start":60.592937,"end":60.752937,"sentiment":"neutral","sentiment_score":0.1286998838186264},{"text":"Bye bye.","start":60.752937,"end":61.492935,"sentiment":"neutral","sentiment_score":0.07866024971008301}],"sentiment":"neutral","sentiment_score":0.09534012774626414,"channel":1,"num_words":3,"start":60.592937,"end":61.492935}]},"summary":{"result":"success","short":"The customer called an account and spoke with an agent. The agent informed the customer that they were a separate company and couldn't cater to any other phone numbers in Australia. The agent advised the customer to contact Airtel India for assistance."},"intents":{"segments":[{"text":"My name is. Nice to have you on the line. How may I help you today?","start_word":22,"end_word":37,"intents":[{"intent":"Explain caller's name","confidence_score":0.00034531663}]},{"text":"So, actually, my number is (917) 689-3950.","start_word":38,"end_word":44,"intents":[{"intent":"Confirm contact information","confidence_score":0.0044643567}]},{"text":"Oh, this is a Indian phone number. Right? Yes.","start_word":45,"end_word":53,"intents":[{"intent":"Identify as indian phone number","confidence_score":0.00013789514}]},{"text":"This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We can't cater any other phone number asides with phone number in Australia. So you got a wrong number. You have to reach out to your local network, which is Airtel India. We are separate one, separate company. Just so happened, it's the same name, Airtel. Okay.","start_word":57,"end_word":120,"intents":[{"intent":"Clarify service provider","confidence_score":0.0032538075},{"intent":"Confirm airtel india","confidence_score":0.00030017467},{"intent":"Provide information about service provider","confidence_score":0.0001515238}]},{"text":"Sorry for the Thank you.","start_word":125,"end_word":129,"intents":[{"intent":"Apologize for mistake","confidence_score":0.018439531}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31005051732063293},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6305717825889587},{"text":"Hello? Hi. My name hi. My name is.","start_word":17,"end_word":24,"sentiment":"neutral","sentiment_score":0.13004806637763977},{"text":"Nice to have you on the line. How may I help you today?","start_word":25,"end_word":37,"sentiment":"positive","sentiment_score":0.5143584609031677},{"text":"So, actually, my number is (917) 689-3950. Oh, this is a Indian phone number. Right? Yes. Right. Oh, okay. This is Airtel AU. We are a Internet service provider in Australia and a mobile plan services. We can't cater any other phone number asides with phone number in Australia. So you got a wrong number. You have to reach out to your local network, which is Airtel India. We are separate one, separate company. Just so happened, it's the same name, Airtel. Okay. Fine. Thank you. Yeah. Sorry for the Thank you.","start_word":38,"end_word":129,"sentiment":"neutral","sentiment_score":-0.009886645711958408},{"text":"It's okay. Have a good one.","start_word":130,"end_word":135,"sentiment":"positive","sentiment_score":0.43690943717956543},{"text":"Bye Bye. You bye. too. Bye bye.","start_word":136,"end_word":142,"sentiment":"neutral","sentiment_score":0.14032971858978271}],"average":{"sentiment":"neutral","sentiment_score":0.13072802105221135}}}}