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This is Momentum Media. April speaking.\n\nChannel 0: Yes. Good afternoon. I'm looking for Chris Breeze.\n\nChannel 1: Chris. Okay. Sorry. What was your name?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Mary from Vigilance AI?\n\nChannel 0: Yes.\n\nChannel 1: Okay. And what was it regarding?\n\nChannel 0: Just following up on the email we sent to him. Is he available?\n\nChannel 1: Email. Okay. Amazing. So, unfortunately, this is the only phone we have in the office, so I'm unable to patch you through. But I can pass\n\nChannel 0: Mhmm.\n\nChannel 1: along your number to him and the reason for calling, and I can ask him to get back\n\nChannel 0: Mhmm.\n\nChannel 1: in touch with you that way.\n\nChannel 0: Mhmm. Okay. Sure then. And, also, I'll just drop an email again to him. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: All good. No worries. 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then.","start":55.510002,"end":56.25,"sentiment":"neutral","sentiment_score":0.15430926531553268},{"text":"And, also, I'll just drop an email again to him.","start":56.390003,"end":59.210003,"sentiment":"neutral","sentiment_score":0.13338011354207993},{"text":"Thank","start":59.350002,"end":59.59,"sentiment":"positive","sentiment_score":0.4734060168266296}],"sentiment":"neutral","sentiment_score":0.1493756281832854,"channel":0,"num_words":15,"start":54.550003,"end":59.59},{"sentences":[{"text":"Yeah.","start":59.57,"end":60.07,"sentiment":"positive","sentiment_score":0.3488672375679016}],"sentiment":"positive","sentiment_score":0.3488672375679016,"channel":1,"num_words":1,"start":59.57,"end":60.07},{"sentences":[{"text":"you.","start":59.59,"end":60.09,"sentiment":"positive","sentiment_score":0.375115305185318}],"sentiment":"positive","sentiment_score":0.375115305185318,"channel":0,"num_words":1,"start":59.59,"end":60.09},{"sentences":[{"text":"All good.","start":60.21,"end":60.69,"sentiment":"positive","sentiment_score":0.4747992753982544},{"text":"No worries.","start":60.69,"end":61.17,"sentiment":"neutral","sentiment_score":0.285352423787117},{"text":"I'll pass along your message to him.","start":61.17,"end":62.87,"sentiment":"neutral","sentiment_score":0.2793004981109074}],"sentiment":"neutral","sentiment_score":0.3159460804679177,"channel":1,"num_words":11,"start":60.21,"end":62.87},{"sentences":[{"text":"Alright.","start":63.27,"end":63.77,"sentiment":"neutral","sentiment_score":0.23597213625907895}],"sentiment":"neutral","sentiment_score":0.23597213625907895,"channel":0,"num_words":1,"start":63.27,"end":63.77},{"sentences":[{"text":"Bye.","start":64.93,"end":65.43,"sentiment":"neutral","sentiment_score":0.2165376991033554}],"sentiment":"neutral","sentiment_score":0.2165376991033554,"channel":1,"num_words":1,"start":64.93,"end":65.43},{"sentences":[{"text":"Bye.","start":66.630005,"end":67.130005,"sentiment":"neutral","sentiment_score":0.117580845952034}],"sentiment":"neutral","sentiment_score":0.117580845952034,"channel":0,"num_words":1,"start":66.630005,"end":67.130005}]},"summary":{"result":"success","short":"A customer named Mary from Carrefourance AI calls and asks for Chris Breeze, but the agent is unable to connect her to him. She asks for his contact information and explains that she will pass along his message to Chris. The agent also mentions that she will send an email to Chris."},"intents":{"segments":[{"text":"I'm looking for Chris Breeze. Chris.","start_word":10,"end_word":15,"intents":[{"intent":"Request chris breeze","confidence_score":0.005509375}]}]},"sentiments":{"segments":[{"text":"Hello. This is Momentum Media. April speaking. Yes. Good afternoon. I'm looking for Chris Breeze. Chris. Okay. Sorry. What was your name? Mary from Vigilance AI. Mary from Vigilance AI? Yes. Okay. And what was it regarding? Just following up on the email we sent to him. Is he available? Email. Okay.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.04663483798503876},{"text":"Amazing.","start_word":52,"end_word":52,"sentiment":"positive","sentiment_score":0.35418790578842163},{"text":"So, unfortunately, this is the only phone we have in the office, so I'm unable to patch you through. But I can pass Mhmm. along your number to him and the reason for calling, and I can ask him to get back Mhmm. in touch with you that way. Mhmm. Okay. Sure then. And, also, I'll just drop an email again to him.","start_word":53,"end_word":115,"sentiment":"neutral","sentiment_score":-0.024196336045861244},{"text":"Thank Yeah. you. All good.","start_word":116,"end_word":120,"sentiment":"positive","sentiment_score":0.4124511182308197},{"text":"No worries. I'll pass along your message to him. Alright. Bye. Bye.","start_word":121,"end_word":132,"sentiment":"neutral","sentiment_score":0.24628394842147827}],"average":{"sentiment":"neutral","sentiment_score":0.055096393793969606}}}}