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Hi.\n\nChannel 0: Hello? Hi, ma'am. Good morning. Yeah. And this is Emmy from Techno One in Springfield, Brisbane.\n\nIs this miss Estelle Downey?\n\nChannel 1: Yes, sir. Who are you calling from?\n\nChannel 0: From Techno One, ma'am, in Springfield, Brisbane. Actually, Daniel asked me to reach out to you, Daniel, from Techno One, and we wanted to check if it's still the same. We're, you know, still doing something because I have a note here that we have spoken with you in the past, and it shows that you are coming up\n\nChannel 1: About for for what? Sorry?\n\nChannel 0: you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: An IT review?\n\nChannel 0: IT review.\n\nChannel 1: I am.\n\nChannel 0: Yes.\n\nChannel 1: What for?\n\nChannel 0: For an IT review, ma'am, like a quick gap analysis. You're handling your IT support. 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ma'am.","start":71.645004,"end":71.965004,"sentiment":"neutral","sentiment_score":0.28574924170970917},{"text":"I will let Daniel call you for the specifics.","start":71.965004,"end":74.225006,"sentiment":"neutral","sentiment_score":0.11283331281609005}],"sentiment":"neutral","sentiment_score":0.1442725726149299,"channel":0,"num_words":11,"start":71.645004,"end":74.225006},{"sentences":[{"text":"Okay.","start":74.814995,"end":74.975,"sentiment":"neutral","sentiment_score":0.20805582404136655},{"text":"Thank you","start":74.975,"end":75.375,"sentiment":"positive","sentiment_score":0.40999898314476013}],"sentiment":"positive","sentiment_score":0.3426845967769623,"channel":1,"num_words":3,"start":74.814995,"end":75.375},{"sentences":[{"text":"Alright?","start":75.245,"end":75.745,"sentiment":"positive","sentiment_score":0.3706684112548828}],"sentiment":"positive","sentiment_score":0.3706684112548828,"channel":0,"num_words":1,"start":75.245,"end":75.745},{"sentences":[{"text":"very 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you.","start":77.005005,"end":77.485,"sentiment":"positive","sentiment_score":0.40842926502227783}],"sentiment":"positive","sentiment_score":0.40842926502227783,"channel":0,"num_words":2,"start":77.005005,"end":77.485},{"sentences":[{"text":"Okay.","start":77.295,"end":77.795,"sentiment":"neutral","sentiment_score":0.2540850043296814}],"sentiment":"neutral","sentiment_score":0.2540850043296814,"channel":1,"num_words":1,"start":77.295,"end":77.795},{"sentences":[{"text":"Take care.","start":77.485,"end":78.225006,"sentiment":"neutral","sentiment_score":0.2526966854929924}],"sentiment":"neutral","sentiment_score":0.2526966854929924,"channel":0,"num_words":2,"start":77.485,"end":78.225006}]},"summary":{"result":"success","short":"A representative from Techno One is calling a woman named Estelle Downey to check if she is still working on an IT review. The woman is unsure and requests an email with more information. The representative agrees to send an email and informs the woman that they will call her back."},"intents":{"segments":[{"text":"Actually, Daniel asked me to reach out to you, Daniel, from Techno One, and we wanted to check if it's still the same.","start_word":37,"end_word":59,"intents":[{"intent":"Check status","confidence_score":0.0850814}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Hello? Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.09878592193126678},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.41862714290618896},{"text":"Yeah. And this is Emmy from Techno One in Springfield, Brisbane. Is this miss Estelle Downey? Yes, sir. Who are you calling from? From Techno One, ma'am, in Springfield, Brisbane. Actually, Daniel asked me to reach out to you, Daniel, from Techno One, and we wanted to check if it's still the same. We're, you know, still doing something because I have a note here that we have spoken with you in the past, and it shows that you are coming up About for for what? Sorry? you're coming up for an IT review towards the middle of this year. Is that correct? An IT review? IT review. I am. Yes. What for? For an IT review, ma'am, like a quick gap analysis. You're handling your IT support. That you're coming No. up for an IT review. I'm not sure what this is, but No. can you please email me? I've just had somebody in hospital, so I I I'm unsure what this is about. But can you send me an email regarding this, please? I'll make Yes.","start_word":7,"end_word":184,"sentiment":"neutral","sentiment_score":-0.04255427420139313},{"text":"this This super easy is for fine.","start_word":185,"end_word":191,"sentiment":"positive","sentiment_score":0.3762657642364502},{"text":"you, ma'am. I will let Daniel call you for the specifics. Okay.","start_word":192,"end_word":203,"sentiment":"neutral","sentiment_score":0.17879880964756012},{"text":"Thank you Alright? very much.","start_word":204,"end_word":208,"sentiment":"positive","sentiment_score":0.42885375022888184},{"text":"About it. Yep.","start_word":209,"end_word":211,"sentiment":"neutral","sentiment_score":0.19968274235725403},{"text":"Thank you.","start_word":212,"end_word":213,"sentiment":"positive","sentiment_score":0.39299261569976807},{"text":"Okay. Take care.","start_word":214,"end_word":216,"sentiment":"neutral","sentiment_score":0.2801743447780609}],"average":{"sentiment":"neutral","sentiment_score":0.016691358307558656}}}}