{"metadata":{"transaction_key":"deprecated","request_id":"019f3a47-a333-7ad1-8da1-bf191a7349d0","sha256":"3ca6cae4e4bea9660096bb490abd51ee4ac770f62b33afbd2cbca41d416846d8","created":"2026-07-07T01:53:22.740Z","duration":73.007935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":213,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":249,"output_tokens":249},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":249,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew? Oh, hi, Glenn. Good day to you. This is Andrew from Vigilance AI. Yes, Glenn. You know, this is just real quick. VideoLens AI, Glenn, is our around the clock AI security analyst, and every alert that fires gets investigated for you in under five minutes without adding head count or replacing your existing stack. Gwen, would you be open to a quick demo with our CTO to see if we could help your team? Oh, you mean you you guys already have security? Alright.","confidence":0.9970703,"words":[{"word":"andrew","start":5.2,"end":5.7,"confidence":0.64086914,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.024619389325380325},{"word":"oh","start":29.74,"end":30.06,"confidence":0.9748535,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11935865134000778},{"word":"hi","start":30.06,"end":30.38,"confidence":0.99316406,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.14964061975479126},{"word":"glenn","start":30.38,"end":30.88,"confidence":0.9370117,"punctuated_word":"Glenn.","sentiment":"neutral","sentiment_score":0.1625688374042511},{"word":"good","start":31.26,"end":31.5,"confidence":0.55908203,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.45469290018081665},{"word":"day","start":31.5,"end":31.66,"confidence":0.99316406,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5009860396385193},{"word":"to","start":31.66,"end":31.82,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4249553680419922},{"word":"you","start":31.82,"end":32.06,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34546715021133423},{"word":"this","start":32.06,"end":32.3,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14405502378940582},{"word":"is","start":32.3,"end":32.62,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14387156069278717},{"word":"andrew","start":32.62,"end":33.12,"confidence":0.9614258,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.15500657260417938},{"word":"from","start":33.34,"end":33.58,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12021632492542268},{"word":"vigilance","start":33.58,"end":34.08,"confidence":0.92211914,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.12144748866558076},{"word":"ai","start":38.78,"end":39.1,"confidence":0.8918457,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.07090786099433899},{"word":"yes","start":39.1,"end":39.5,"confidence":0.7092285,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.11186562478542328},{"word":"glenn","start":39.5,"end":40.0,"confidence":0.9875488,"punctuated_word":"Glenn.","sentiment":"neutral","sentiment_score":0.13401910662651062},{"word":"you","start":40.059998,"end":40.22,"confidence":0.98291016,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.14298918843269348},{"word":"know","start":40.22,"end":40.379997,"confidence":0.9848633,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.16884709894657135},{"word":"this","start":40.379997,"end":40.62,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.20425474643707275},{"word":"is","start":40.62,"end":40.815,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1830396354198456},{"word":"just","start":40.895,"end":41.135,"confidence":0.9716797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2249465137720108},{"word":"real","start":41.135,"end":41.295,"confidence":0.9550781,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.19038735330104828},{"word":"quick","start":41.295,"end":41.695,"confidence":0.98217773,"punctuated_word":"quick.","sentiment":"neutral","sentiment_score":0.2038537859916687},{"word":"videolens","start":41.695,"end":42.195,"confidence":0.31774902,"punctuated_word":"VideoLens","sentiment":"neutral","sentiment_score":0.1453998237848282},{"word":"ai","start":42.254997,"end":42.495,"confidence":0.71362305,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.14386573433876038},{"word":"glenn","start":42.495,"end":42.815,"confidence":0.7089844,"punctuated_word":"Glenn,","sentiment":"neutral","sentiment_score":0.13196247816085815},{"word":"is","start":42.815,"end":42.975,"confidence":0.96875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1182827204465866},{"word":"our","start":42.975,"end":43.295,"confidence":0.96972656,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12489023059606552},{"word":"around","start":43.295,"end":43.535,"confidence":0.8769531,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.1551070511341095},{"word":"the","start":43.535,"end":43.695,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14660847187042236},{"word":"clock","start":43.695,"end":44.094997,"confidence":0.9921875,"punctuated_word":"clock","sentiment":"neutral","sentiment_score":0.14834488928318024},{"word":"ai","start":44.094997,"end":44.495,"confidence":0.9951172,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.1281997114419937},{"word":"security","start":44.495,"end":44.995,"confidence":0.99121094,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.08185402303934097},{"word":"analyst","start":45.055,"end":45.555,"confidence":0.87597656,"punctuated_word":"analyst,","sentiment":"neutral","sentiment_score":0.14377814531326294},{"word":"and","start":45.774998,"end":46.094997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1661825329065323},{"word":"every","start":46.094997,"end":46.414997,"confidence":0.99609375,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.14795522391796112},{"word":"alert","start":46.414997,"end":46.815,"confidence":0.9980469,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.07362840324640274},{"word":"that","start":46.815,"end":47.295,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14145372807979584},{"word":"fires","start":47.295,"end":47.695,"confidence":0.8017578,"punctuated_word":"fires","sentiment":"neutral","sentiment_score":0.09431107342243196},{"word":"gets","start":47.695,"end":48.094997,"confidence":0.9838867,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.15862144529819489},{"word":"investigated","start":48.094997,"end":48.594997,"confidence":1.0,"punctuated_word":"investigated","sentiment":"neutral","sentiment_score":0.10987667739391328},{"word":"for","start":48.655,"end":48.815,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1663033962249756},{"word":"you","start":48.815,"end":48.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16778264939785004},{"word":"in","start":48.975,"end":49.135,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15197734534740448},{"word":"under","start":49.135,"end":49.454998,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.20319288969039917},{"word":"five","start":49.454998,"end":49.695,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.14276573061943054},{"word":"minutes","start":49.695,"end":50.195,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.2056763470172882},{"word":"without","start":50.414997,"end":50.815,"confidence":0.9902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.13880474865436554},{"word":"adding","start":50.815,"end":51.135,"confidence":1.0,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.047939300537109375},{"word":"head","start":51.135,"end":51.454998,"confidence":0.9980469,"punctuated_word":"head","sentiment":"neutral","sentiment_score":0.05580328032374382},{"word":"count","start":51.454998,"end":51.774998,"confidence":0.50341797,"punctuated_word":"count","sentiment":"neutral","sentiment_score":0.07544675469398499},{"word":"or","start":51.774998,"end":52.015,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09606263041496275},{"word":"replacing","start":52.015,"end":52.515,"confidence":1.0,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":0.05873715877532959},{"word":"your","start":52.655,"end":52.894997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08652574568986893},{"word":"existing","start":52.894997,"end":53.394997,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.06809891015291214},{"word":"stack","start":53.454998,"end":53.94,"confidence":0.8635254,"punctuated_word":"stack.","sentiment":"neutral","sentiment_score":0.1184152215719223},{"word":"gwen","start":55.059998,"end":55.46,"confidence":0.9235026,"punctuated_word":"Gwen,","sentiment":"neutral","sentiment_score":0.12504461407661438},{"word":"would","start":55.46,"end":55.62,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1051771491765976},{"word":"you","start":55.62,"end":55.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12402621656656264},{"word":"be","start":55.78,"end":55.94,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1196371167898178},{"word":"open","start":55.94,"end":56.26,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.10820406675338744},{"word":"to","start":56.26,"end":56.5,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1496146321296692},{"word":"a","start":56.5,"end":56.66,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13434623181819916},{"word":"quick","start":56.66,"end":56.98,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.12689171731472015},{"word":"demo","start":56.98,"end":57.219997,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.11214139312505722},{"word":"with","start":57.219997,"end":57.46,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1460224837064743},{"word":"our","start":57.46,"end":57.699997,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12000228464603424},{"word":"cto","start":57.699997,"end":58.1,"confidence":0.99365234,"punctuated_word":"CTO","sentiment":"neutral","sentiment_score":0.1081833690404892},{"word":"to","start":58.1,"end":58.18,"confidence":0.9326172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13446983695030212},{"word":"see","start":58.18,"end":58.34,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.14518491923809052},{"word":"if","start":58.34,"end":58.5,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11400669068098068},{"word":"we","start":58.5,"end":58.579998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1285375952720642},{"word":"could","start":58.579998,"end":58.82,"confidence":0.8330078,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.1372886300086975},{"word":"help","start":58.82,"end":59.059998,"confidence":0.99902344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06915455311536789},{"word":"your","start":59.059998,"end":59.3,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06533209979534149},{"word":"team","start":59.3,"end":59.8,"confidence":0.99853516,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":0.04210806638002395},{"word":"oh","start":65.69293,"end":65.852936,"confidence":0.8918457,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07055240869522095},{"word":"you","start":65.852936,"end":66.01294,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.050285741686820984},{"word":"mean","start":66.01294,"end":66.25294,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.16117490828037262},{"word":"you","start":66.25294,"end":66.492935,"confidence":0.8076172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09423044323921204},{"word":"you","start":66.492935,"end":66.65294,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11205190420150755},{"word":"guys","start":66.65294,"end":66.97294,"confidence":0.9970703,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.15743854641914368},{"word":"already","start":66.97294,"end":67.37293,"confidence":0.9970703,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2648470103740692},{"word":"have","start":67.37293,"end":67.87293,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07967568933963776},{"word":"security","start":68.172935,"end":68.672935,"confidence":0.7944336,"punctuated_word":"security?","sentiment":"neutral","sentiment_score":-0.0419657900929451},{"word":"alright","start":72.25294,"end":72.75294,"confidence":0.9758301,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07047495245933533}],"paragraphs":{"transcript":"\nAndrew? Oh, hi, Glenn. Good day to you. This is Andrew from Vigilance AI. Yes, Glenn.\n\nYou know, this is just real quick. VideoLens AI, Glenn, is our around the clock AI security analyst, and every alert that fires gets investigated for you in under five minutes without adding head count or replacing your existing stack. Gwen, would you be open to a quick demo with our CTO to see if we could help your team? Oh, you mean you you guys already have security? Alright.","paragraphs":[{"sentences":[{"text":"Andrew?","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.024619389325380325},{"text":"Oh, hi, Glenn.","start":29.74,"end":30.88,"sentiment":"neutral","sentiment_score":0.14385603616635004},{"text":"Good day to you.","start":31.26,"end":32.06,"sentiment":"positive","sentiment_score":0.4315253645181656},{"text":"This is Andrew from Vigilance AI.","start":32.06,"end":39.1,"sentiment":"neutral","sentiment_score":0.1259174719452858},{"text":"Yes, Glenn.","start":39.1,"end":40.0,"sentiment":"neutral","sentiment_score":0.12294236570596695}],"sentiment":"neutral","sentiment_score":0.19897990743629634,"num_words":16,"start":5.2,"end":40.0},{"sentences":[{"text":"You know, this is just real quick.","start":40.059998,"end":41.695,"sentiment":"neutral","sentiment_score":0.18833118890013015},{"text":"VideoLens AI, Glenn, is our around the clock AI security analyst, and every alert that fires gets investigated for you in under five minutes without adding head count or replacing your existing stack.","start":41.695,"end":53.94,"sentiment":"neutral","sentiment_score":0.12557134766018752},{"text":"Gwen, would you be open to a quick demo with our CTO to see if we could help your team?","start":55.059998,"end":59.8,"sentiment":"neutral","sentiment_score":0.11576868332922459},{"text":"Oh, you mean you you guys already have security?","start":65.69293,"end":68.672935,"sentiment":"neutral","sentiment_score":0.10536565134922664},{"text":"Alright.","start":72.25294,"end":72.75294,"sentiment":"neutral","sentiment_score":0.07047495245933533}],"sentiment":"neutral","sentiment_score":0.12566160394677095,"num_words":70,"start":40.059998,"end":72.75294}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. Hello. Glenn speaking. Yeah. Yep. Hi. No. We're all good. We've we've got everything. We're all sorted on the AI and and security at the moment. Thanks for the call. I'll talk to you later. Thank you. We're all good. Thanks, mate. I've gotta go to another meeting. I'm sorry. We're all good. Thank you. Thanks. Bye.","confidence":0.99902344,"words":[{"word":"record","start":0.32,"end":0.71999997,"confidence":0.8959961,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":0.0032423604279756546},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.004718931391835213},{"word":"name","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0006639007478952408},{"word":"and","start":1.12,"end":1.36,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0024161674082279205},{"word":"reason","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0007159020751714706},{"word":"for","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002835272811353206},{"word":"calling","start":1.8399999,"end":2.34,"confidence":0.91552734,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.003932202234864235},{"word":"i'll","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.015466168522834778},{"word":"see","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014278142713010313},{"word":"if","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.011863714084029198},{"word":"this","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.009362369775772096},{"word":"person","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.011342720128595827},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009619234129786491},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.008736339397728443},{"word":"thanks","start":9.92,"end":10.42,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.23737016320228577},{"word":"please","start":10.8,"end":11.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.07061783969402313},{"word":"stay","start":11.28,"end":11.599999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.0748603418469429},{"word":"on","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08793824166059494},{"word":"the","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11465982347726822},{"word":"line","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.14575374126434326},{"word":"hello","start":27.435,"end":27.915,"confidence":0.9851074,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.036350227892398834},{"word":"glenn","start":27.915,"end":28.154999,"confidence":0.70751953,"punctuated_word":"Glenn","sentiment":"neutral","sentiment_score":0.031033076345920563},{"word":"speaking","start":28.154999,"end":28.654999,"confidence":0.99609375,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.038449183106422424},{"word":"yeah","start":36.53,"end":37.03,"confidence":0.92993164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09356099367141724},{"word":"yep","start":37.33,"end":37.81,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07288535684347153},{"word":"hi","start":37.81,"end":38.31,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07268710434436798},{"word":"no","start":59.87,"end":60.03,"confidence":0.83496094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25077980756759644},{"word":"we're","start":60.03,"end":60.27,"confidence":0.99853516,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.14656788110733032},{"word":"all","start":60.27,"end":60.35,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.01876211166381836},{"word":"good","start":60.35,"end":60.59,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.1589415967464447},{"word":"we've","start":60.59,"end":60.829998,"confidence":0.8630371,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.04314758628606796},{"word":"we've","start":60.829998,"end":60.989998,"confidence":0.92407227,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.030460696667432785},{"word":"got","start":60.989998,"end":61.15,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1010042130947113},{"word":"everything","start":61.15,"end":61.47,"confidence":0.9824219,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.08551366627216339},{"word":"we're","start":61.47,"end":61.71,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.017330147325992584},{"word":"all","start":61.71,"end":61.87,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.018789947032928467},{"word":"sorted","start":61.87,"end":62.19,"confidence":0.9941406,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":-0.01251690462231636},{"word":"on","start":62.19,"end":62.35,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004462145268917084},{"word":"the","start":62.35,"end":62.67,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04997573047876358},{"word":"ai","start":62.67,"end":62.829998,"confidence":0.9941406,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":-0.015091262757778168},{"word":"and","start":62.829998,"end":62.989998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.036697350442409515},{"word":"and","start":62.989998,"end":63.23,"confidence":0.9580078,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.054891400039196014},{"word":"security","start":63.23,"end":63.43,"confidence":0.9902344,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.13986624777317047},{"word":"at","start":63.43,"end":63.629997,"confidence":0.9301758,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10597699135541916},{"word":"the","start":63.629997,"end":63.79,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.138888418674469},{"word":"moment","start":63.79,"end":64.19,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.05319976806640625},{"word":"thanks","start":64.19,"end":64.43,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.33750155568122864},{"word":"for","start":64.43,"end":64.59,"confidence":0.99121094,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.44573456048965454},{"word":"the","start":64.59,"end":64.75,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3888970613479614},{"word":"call","start":64.75,"end":64.99,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.3636282682418823},{"word":"i'll","start":64.99,"end":65.15,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14222130179405212},{"word":"talk","start":65.15,"end":65.39,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.13856801390647888},{"word":"to","start":65.39,"end":65.47,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0940525084733963},{"word":"you","start":65.47,"end":65.55,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10258723795413972},{"word":"later","start":65.55,"end":65.95,"confidence":0.9995117,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.0990430861711502},{"word":"thank","start":65.95,"end":66.19,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.19601868093013763},{"word":"you","start":66.19,"end":66.54288,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17754468321800232},{"word":"we're","start":66.94288,"end":67.102875,"confidence":0.98706055,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.1817131340503693},{"word":"all","start":67.102875,"end":67.26288,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2966882884502411},{"word":"good","start":67.26288,"end":67.50288,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.220062255859375},{"word":"thanks","start":67.50288,"end":67.742874,"confidence":0.9885254,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.24574941396713257},{"word":"mate","start":67.742874,"end":67.98288,"confidence":0.9848633,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.20010218024253845},{"word":"i've","start":67.98288,"end":68.142876,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.017571168020367622},{"word":"gotta","start":68.142876,"end":68.38287,"confidence":0.6508789,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.028178658336400986},{"word":"go","start":68.38287,"end":68.54288,"confidence":0.9921875,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.09944148361682892},{"word":"to","start":68.54288,"end":68.70288,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.049747493118047714},{"word":"another","start":68.70288,"end":68.94288,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.04558813571929931},{"word":"meeting","start":68.94288,"end":69.34288,"confidence":0.9980469,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.038531433790922165},{"word":"i'm","start":69.34288,"end":69.50288,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1425519585609436},{"word":"sorry","start":69.50288,"end":69.98288,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.08230955898761749},{"word":"we're","start":69.98288,"end":70.22288,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.09713447093963624},{"word":"all","start":70.22288,"end":70.38287,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2629971504211426},{"word":"good","start":70.38287,"end":70.70288,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.16200405359268188},{"word":"thank","start":70.70288,"end":70.94288,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35314518213272095},{"word":"you","start":70.94288,"end":71.44288,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3193448781967163},{"word":"thanks","start":71.822876,"end":72.22288,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2468063235282898},{"word":"bye","start":72.22288,"end":72.72288,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1585165411233902}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. Hello.\n\nGlenn speaking. Yeah. Yep. Hi. No.\n\nWe're all good. We've we've got everything. We're all sorted on the AI and and security at the moment. Thanks for the call. I'll talk to you later.\n\nThank you. We're all good. Thanks, mate. I've gotta go to another meeting. I'm sorry.\n\nWe're all good. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.32,"end":2.34,"sentiment":"neutral","sentiment_score":0.002646391013903277},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.011524098393108164},{"text":"Thanks.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.23737016320228577},{"text":"Please stay on the line.","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.0987659975886345},{"text":"Hello.","start":27.435,"end":27.915,"sentiment":"neutral","sentiment_score":0.036350227892398834}],"sentiment":"neutral","sentiment_score":0.04127351451842558,"num_words":21,"start":0.32,"end":27.915},{"sentences":[{"text":"Glenn speaking.","start":27.915,"end":28.654999,"sentiment":"neutral","sentiment_score":0.034741129726171494},{"text":"Yeah.","start":36.53,"end":37.03,"sentiment":"neutral","sentiment_score":0.09356099367141724},{"text":"Yep.","start":37.33,"end":37.81,"sentiment":"neutral","sentiment_score":0.07288535684347153},{"text":"Hi.","start":37.81,"end":38.31,"sentiment":"neutral","sentiment_score":0.07268710434436798},{"text":"No.","start":59.87,"end":60.03,"sentiment":"neutral","sentiment_score":-0.25077980756759644}],"sentiment":"neutral","sentiment_score":0.009639317790667215,"num_words":6,"start":27.915,"end":60.03},{"sentences":[{"text":"We're all good.","start":60.03,"end":60.59,"sentiment":"neutral","sentiment_score":-0.1080905298391978},{"text":"We've we've got everything.","start":60.59,"end":61.47,"sentiment":"neutral","sentiment_score":-0.06503154058009386},{"text":"We're all sorted on the AI and and security at the moment.","start":61.47,"end":64.19,"sentiment":"neutral","sentiment_score":-0.050842201647659145},{"text":"Thanks for the call.","start":64.19,"end":64.99,"sentiment":"positive","sentiment_score":0.38394036144018173},{"text":"I'll talk to you later.","start":64.99,"end":65.95,"sentiment":"neutral","sentiment_score":0.11529442965984345}],"sentiment":"neutral","sentiment_score":0.03277605080178806,"num_words":28,"start":60.03,"end":65.95},{"sentences":[{"text":"Thank you.","start":65.95,"end":66.54288,"sentiment":"neutral","sentiment_score":0.18678168207406998},{"text":"We're all good.","start":66.94288,"end":67.50288,"sentiment":"neutral","sentiment_score":0.23282122611999512},{"text":"Thanks, mate.","start":67.50288,"end":67.98288,"sentiment":"neutral","sentiment_score":0.2229257971048355},{"text":"I've gotta go to another meeting.","start":67.98288,"end":69.34288,"sentiment":"neutral","sentiment_score":-0.04065267276018858},{"text":"I'm sorry.","start":69.34288,"end":69.98288,"sentiment":"neutral","sentiment_score":-0.11243075877428055}],"sentiment":"neutral","sentiment_score":0.06994007217387359,"num_words":15,"start":65.95,"end":69.98288},{"sentences":[{"text":"We're all good.","start":69.98288,"end":70.70288,"sentiment":"neutral","sentiment_score":0.1740452249844869},{"text":"Thank you.","start":70.70288,"end":71.44288,"sentiment":"positive","sentiment_score":0.33624503016471863},{"text":"Thanks.","start":71.822876,"end":72.22288,"sentiment":"neutral","sentiment_score":0.2468063235282898},{"text":"Bye.","start":72.22288,"end":72.72288,"sentiment":"neutral","sentiment_score":0.1585165411233902}],"sentiment":"neutral","sentiment_score":0.22856408570493972,"num_words":7,"start":69.98288,"end":72.72288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks. Please stay on the line. Hello. Glenn speaking.\n\nChannel 0: Oh, hi, Glenn. Good day to you. This is Andrew from Vigilance\n\nChannel 1: Yeah. Yep. Hi.\n\nChannel 0: AI. Yes, Glenn. You know, this is just real quick. VideoLens AI, Glenn, is our around the clock AI security analyst, and every alert that fires gets investigated for you in under five minutes without adding head count or replacing your existing stack. Gwen, would you be open to a quick demo with our CTO to see if we could help your team?\n\nChannel 1: No. We're all good. We've we've got everything. We're all sorted on the AI and and security at the moment. Thanks for the call.\n\nI'll talk to you later.\n\nChannel 0: Oh, you\n\nChannel 1: Thank\n\nChannel 0: mean\n\nChannel 1: you.\n\nChannel 0: you you guys\n\nChannel 1: We're\n\nChannel 0: already\n\nChannel 1: all good.\n\nChannel 0: have\n\nChannel 1: Thanks, mate. I've gotta\n\nChannel 0: security?\n\nChannel 1: go to another meeting. I'm sorry. We're all good. Thank you. Thanks.\n\nBye.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.32,"end":2.34,"sentiment":"neutral","sentiment_score":0.002646391013903277},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.011524098393108164}],"sentiment":"neutral","sentiment_score":0.007085244703505721,"channel":1,"num_words":14,"start":0.32,"end":4.26},{"sentences":[{"text":"Andrew?","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.024619389325380325}],"sentiment":"neutral","sentiment_score":0.024619389325380325,"channel":0,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"Thanks.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.23737016320228577},{"text":"Please stay on the line.","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.0987659975886345},{"text":"Hello.","start":27.435,"end":27.915,"sentiment":"neutral","sentiment_score":0.036350227892398834},{"text":"Glenn speaking.","start":27.915,"end":28.654999,"sentiment":"neutral","sentiment_score":0.034741129726171494}],"sentiment":"neutral","sentiment_score":0.09300362649891111,"channel":1,"num_words":9,"start":9.92,"end":28.654999},{"sentences":[{"text":"Oh, hi, Glenn.","start":29.74,"end":30.88,"sentiment":"neutral","sentiment_score":0.14385603616635004},{"text":"Good day to you.","start":31.26,"end":32.06,"sentiment":"positive","sentiment_score":0.4315253645181656},{"text":"This is Andrew from Vigilance","start":32.06,"end":34.08,"sentiment":"neutral","sentiment_score":0.13691939413547516}],"sentiment":"neutral","sentiment_score":0.23685554477075735,"channel":0,"num_words":12,"start":29.74,"end":34.08},{"sentences":[{"text":"Yeah.","start":36.53,"end":37.03,"sentiment":"neutral","sentiment_score":0.09356099367141724},{"text":"Yep.","start":37.33,"end":37.81,"sentiment":"neutral","sentiment_score":0.07288535684347153},{"text":"Hi.","start":37.81,"end":38.31,"sentiment":"neutral","sentiment_score":0.07268710434436798}],"sentiment":"neutral","sentiment_score":0.07971115161975224,"channel":1,"num_words":3,"start":36.53,"end":38.31},{"sentences":[{"text":"AI.","start":38.78,"end":39.1,"sentiment":"neutral","sentiment_score":0.07090786099433899},{"text":"Yes, Glenn.","start":39.1,"end":40.0,"sentiment":"neutral","sentiment_score":0.12294236570596695},{"text":"You know, this is just real quick.","start":40.059998,"end":41.695,"sentiment":"neutral","sentiment_score":0.18833118890013015},{"text":"VideoLens AI, Glenn, is our around the clock AI security analyst, and every alert that fires gets investigated for you in under five minutes without adding head count or replacing your existing stack.","start":41.695,"end":53.94,"sentiment":"neutral","sentiment_score":0.12557134766018752},{"text":"Gwen, would you be open to a quick demo with our CTO to see if we could help your team?","start":55.059998,"end":59.8,"sentiment":"neutral","sentiment_score":0.11576868332922459}],"sentiment":"neutral","sentiment_score":0.12848157228695023,"channel":0,"num_words":63,"start":38.78,"end":59.8},{"sentences":[{"text":"No.","start":59.87,"end":60.03,"sentiment":"neutral","sentiment_score":-0.25077980756759644},{"text":"We're all good.","start":60.03,"end":60.59,"sentiment":"neutral","sentiment_score":-0.1080905298391978},{"text":"We've we've got everything.","start":60.59,"end":61.47,"sentiment":"neutral","sentiment_score":-0.06503154058009386},{"text":"We're all sorted on the AI and and security at the moment.","start":61.47,"end":64.19,"sentiment":"neutral","sentiment_score":-0.050842201647659145},{"text":"Thanks for the call.","start":64.19,"end":64.99,"sentiment":"positive","sentiment_score":0.38394036144018173}],"sentiment":"neutral","sentiment_score":0.0037698944409688315,"channel":1,"num_words":24,"start":59.87,"end":64.99},{"sentences":[{"text":"I'll talk to you later.","start":64.99,"end":65.95,"sentiment":"neutral","sentiment_score":0.11529442965984345}],"sentiment":"neutral","sentiment_score":0.11529442965984345,"channel":1,"num_words":5,"start":64.99,"end":65.95},{"sentences":[{"text":"Oh, you","start":65.69293,"end":66.01294,"sentiment":"neutral","sentiment_score":0.060419075191020966}],"sentiment":"neutral","sentiment_score":0.060419075191020966,"channel":0,"num_words":2,"start":65.69293,"end":66.01294},{"sentences":[{"text":"Thank","start":65.95,"end":66.19,"sentiment":"neutral","sentiment_score":0.19601868093013763}],"sentiment":"neutral","sentiment_score":0.19601868093013763,"channel":1,"num_words":1,"start":65.95,"end":66.19},{"sentences":[{"text":"mean","start":66.01294,"end":66.25294,"sentiment":"neutral","sentiment_score":0.16117490828037262}],"sentiment":"neutral","sentiment_score":0.16117490828037262,"channel":0,"num_words":1,"start":66.01294,"end":66.25294},{"sentences":[{"text":"you.","start":66.19,"end":66.54288,"sentiment":"neutral","sentiment_score":0.17754468321800232}],"sentiment":"neutral","sentiment_score":0.17754468321800232,"channel":1,"num_words":1,"start":66.19,"end":66.54288},{"sentences":[{"text":"you you guys","start":66.25294,"end":66.97294,"sentiment":"neutral","sentiment_score":0.12124029795328777}],"sentiment":"neutral","sentiment_score":0.12124029795328777,"channel":0,"num_words":3,"start":66.25294,"end":66.97294},{"sentences":[{"text":"We're","start":66.94288,"end":67.102875,"sentiment":"neutral","sentiment_score":0.1817131340503693}],"sentiment":"neutral","sentiment_score":0.1817131340503693,"channel":1,"num_words":1,"start":66.94288,"end":67.102875},{"sentences":[{"text":"already","start":66.97294,"end":67.37293,"sentiment":"neutral","sentiment_score":0.2648470103740692}],"sentiment":"neutral","sentiment_score":0.2648470103740692,"channel":0,"num_words":1,"start":66.97294,"end":67.37293},{"sentences":[{"text":"all good.","start":67.102875,"end":67.50288,"sentiment":"neutral","sentiment_score":0.25837527215480804}],"sentiment":"neutral","sentiment_score":0.25837527215480804,"channel":1,"num_words":2,"start":67.102875,"end":67.50288},{"sentences":[{"text":"have","start":67.37293,"end":67.87293,"sentiment":"neutral","sentiment_score":0.07967568933963776}],"sentiment":"neutral","sentiment_score":0.07967568933963776,"channel":0,"num_words":1,"start":67.37293,"end":67.87293},{"sentences":[{"text":"Thanks, mate.","start":67.50288,"end":67.98288,"sentiment":"neutral","sentiment_score":0.2229257971048355},{"text":"I've gotta","start":67.98288,"end":68.38287,"sentiment":"neutral","sentiment_score":-0.005303745158016682}],"sentiment":"neutral","sentiment_score":0.10881102597340941,"channel":1,"num_words":4,"start":67.50288,"end":68.38287},{"sentences":[{"text":"security?","start":68.172935,"end":68.672935,"sentiment":"neutral","sentiment_score":-0.0419657900929451}],"sentiment":"neutral","sentiment_score":-0.0419657900929451,"channel":0,"num_words":1,"start":68.172935,"end":68.672935},{"sentences":[{"text":"go to another meeting.","start":68.38287,"end":69.34288,"sentiment":"neutral","sentiment_score":-0.05832713656127453},{"text":"I'm sorry.","start":69.34288,"end":69.98288,"sentiment":"neutral","sentiment_score":-0.11243075877428055},{"text":"We're all good.","start":69.98288,"end":70.70288,"sentiment":"neutral","sentiment_score":0.1740452249844869},{"text":"Thank you.","start":70.70288,"end":71.44288,"sentiment":"positive","sentiment_score":0.33624503016471863},{"text":"Thanks.","start":71.822876,"end":72.22288,"sentiment":"neutral","sentiment_score":0.2468063235282898}],"sentiment":"neutral","sentiment_score":0.08193849958479404,"channel":1,"num_words":12,"start":68.38287,"end":72.22288},{"sentences":[{"text":"Bye.","start":72.22288,"end":72.72288,"sentiment":"neutral","sentiment_score":0.1585165411233902}],"sentiment":"neutral","sentiment_score":0.1585165411233902,"channel":1,"num_words":1,"start":72.22288,"end":72.72288},{"sentences":[{"text":"Alright.","start":72.25294,"end":72.75294,"sentiment":"neutral","sentiment_score":0.07047495245933533}],"sentiment":"neutral","sentiment_score":0.07047495245933533,"channel":0,"num_words":1,"start":72.25294,"end":72.75294}]},"summary":{"result":"success","short":"The customer, Glenn, called AI security and was transferred to Glenn by a representative named Andrew. Glenn showed interest in a demo with their CTO, but was not open to a quick one. Glenn reassured Glenn that their security was already sorted out and they would be on another call."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew?","start_word":1,"end_word":15,"intents":[{"intent":"Record name","confidence_score":0.13031416}]},{"text":"Please stay on the line. Hello.","start_word":16,"end_word":21,"intents":[{"intent":"Stay on line","confidence_score":0.5258997}]},{"text":"Gwen, would you be open to a quick demo with our CTO to see if we could help your team?","start_word":82,"end_word":101,"intents":[{"intent":"Attend demo","confidence_score":0.01789335}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew? Thanks. Please stay on the line. Hello. Glenn speaking. Oh, hi, Glenn.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.06084740161895752},{"text":"Good day to you.","start_word":27,"end_word":30,"sentiment":"positive","sentiment_score":0.4143137037754059},{"text":"This is Andrew from Vigilance Yeah. Yep. Hi. AI. Yes, Glenn. You know, this is just real quick. VideoLens AI, Glenn, is our around the clock AI security analyst, and every alert that fires gets investigated for you in under five minutes without adding head count or replacing your existing stack. Gwen, would you be open to a quick demo with our CTO to see if we could help your team? No. We're all good. We've we've got everything. We're all sorted on the AI and and security at the moment.","start_word":31,"end_word":121,"sentiment":"neutral","sentiment_score":0.07492060959339142},{"text":"Thanks for the call.","start_word":122,"end_word":125,"sentiment":"positive","sentiment_score":0.3798779547214508},{"text":"I'll talk to you later. Oh, you Thank mean you. you you guys We're already all good. have Thanks, mate. I've gotta security? go to another meeting. I'm sorry. We're all good. Thank you. Thanks. Bye. Alright.","start_word":126,"end_word":162,"sentiment":"neutral","sentiment_score":0.1095016673207283}],"average":{"sentiment":"neutral","sentiment_score":0.0945127632723276}}}}