{"metadata":{"transaction_key":"deprecated","request_id":"01a0e654-14f1-7980-808d-e50a95d2118a","sha256":"86395a1e3a1f531bb8f9f37e39f8cc46004431220c4474274f4691dfa6d2d7f9","created":"2026-09-28T04:44:26.469Z","duration":30.239937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":75,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":84},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":84,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Sophie. This is Mary. The call got disconnected, so I'm calling you back. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you and further assist you troubleshooting your Internet. Thank you, and have a great day. Goodbye.","confidence":0.9980469,"words":[{"word":"hello","start":11.28,"end":11.679999,"confidence":0.96313477,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.07685785740613937},{"word":"sophie","start":11.679999,"end":12.16,"confidence":0.6534424,"punctuated_word":"Sophie.","sentiment":"neutral","sentiment_score":0.08512239158153534},{"word":"this","start":12.16,"end":12.32,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06964889913797379},{"word":"is","start":12.32,"end":12.48,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06801871955394745},{"word":"mary","start":12.48,"end":12.96,"confidence":0.954834,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.06923457980155945},{"word":"the","start":12.96,"end":13.12,"confidence":0.9790039,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.22571873664855957},{"word":"call","start":13.12,"end":13.36,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3110787570476532},{"word":"got","start":13.36,"end":13.5199995,"confidence":0.9892578,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4039441049098969},{"word":"disconnected","start":13.5199995,"end":14.0199995,"confidence":0.87768555,"punctuated_word":"disconnected,","sentiment":"neutral","sentiment_score":-0.3281288743019104},{"word":"so","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2384115904569626},{"word":"i'm","start":14.4,"end":14.639999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1902040094137192},{"word":"calling","start":14.639999,"end":15.12,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0977327525615692},{"word":"you","start":15.12,"end":15.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10402601957321168},{"word":"back","start":15.36,"end":15.765,"confidence":0.99609375,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.06779883801937103},{"word":"if","start":16.085001,"end":16.245,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.035780392587184906},{"word":"you","start":16.245,"end":16.485,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07977081090211868},{"word":"receive","start":16.485,"end":16.885,"confidence":0.6972656,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.04101026803255081},{"word":"this","start":16.885,"end":17.045,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03566624969244003},{"word":"message","start":17.045,"end":17.545,"confidence":0.9975586,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.044162508100271225},{"word":"please","start":18.725,"end":18.965,"confidence":0.6015625,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05976766347885132},{"word":"don't","start":18.965,"end":19.125,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.10419666022062302},{"word":"hesitate","start":19.125,"end":19.605,"confidence":0.9941406,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.14048263430595398},{"word":"to","start":19.605,"end":19.685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10815294086933136},{"word":"call","start":19.685,"end":19.925,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08549416065216064},{"word":"us","start":19.925,"end":20.085,"confidence":0.8552246,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.151707261800766},{"word":"and","start":20.085,"end":20.245,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28595149517059326},{"word":"we'll","start":20.245,"end":20.325,"confidence":0.9970703,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.39796698093414307},{"word":"be","start":20.325,"end":20.825,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.45307502150535583},{"word":"more","start":20.885,"end":21.045,"confidence":0.91259766,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5508236289024353},{"word":"than","start":21.045,"end":21.205,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5649219751358032},{"word":"happy","start":21.205,"end":21.525,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6222245097160339},{"word":"to","start":21.525,"end":21.685001,"confidence":0.99609375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.533252477645874},{"word":"assist","start":21.685001,"end":22.085,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4058251678943634},{"word":"you","start":22.085,"end":22.405,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5356078743934631},{"word":"and","start":22.405,"end":22.905,"confidence":0.96240234,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4364338517189026},{"word":"further","start":23.125,"end":23.625,"confidence":0.97314453,"punctuated_word":"further","sentiment":"positive","sentiment_score":0.4425666928291321},{"word":"assist","start":24.725,"end":25.045,"confidence":0.984375,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3450634479522705},{"word":"you","start":25.045,"end":25.285,"confidence":0.75341797,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4246552288532257},{"word":"troubleshooting","start":25.285,"end":25.785,"confidence":0.97998047,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":0.2648908495903015},{"word":"your","start":25.845001,"end":26.085,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.32359448075294495},{"word":"internet","start":26.085,"end":26.565,"confidence":0.9914551,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.1666914075613022},{"word":"thank","start":26.565,"end":26.805,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7434093952178955},{"word":"you","start":26.805,"end":26.965,"confidence":0.9719238,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6988997459411621},{"word":"and","start":26.965,"end":27.205,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6100425124168396},{"word":"have","start":27.205,"end":27.445,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.703012228012085},{"word":"a","start":27.445,"end":27.525,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7182826995849609},{"word":"great","start":27.525,"end":27.765,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7958579659461975},{"word":"day","start":27.765,"end":28.085,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7415286302566528},{"word":"goodbye","start":28.085,"end":28.585,"confidence":0.9975586,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.18126721680164337}],"paragraphs":{"transcript":"\nHello, Sophie. This is Mary. The call got disconnected, so I'm calling you back. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you and further assist you troubleshooting your Internet. Thank you, and have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Hello, Sophie.","start":11.28,"end":12.16,"sentiment":"neutral","sentiment_score":0.08099012449383736},{"text":"This is Mary.","start":12.16,"end":12.96,"sentiment":"neutral","sentiment_score":0.06896739949782689},{"text":"The call got disconnected, so I'm calling you back.","start":12.96,"end":15.765,"sentiment":"neutral","sentiment_score":-0.21856040921476153},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you and further assist you troubleshooting your Internet.","start":16.085001,"end":26.565,"sentiment":"neutral","sentiment_score":0.28295320893327397},{"text":"Thank you, and have a great day.","start":26.565,"end":28.085,"sentiment":"positive","sentiment_score":0.7158618824822562}],"sentiment":"neutral","sentiment_score":0.2302626788150519,"num_words":48,"start":11.28,"end":28.085},{"sentences":[{"text":"Goodbye.","start":28.085,"end":28.585,"sentiment":"neutral","sentiment_score":0.18126721680164337}],"sentiment":"neutral","sentiment_score":0.18126721680164337,"num_words":1,"start":28.085,"end":28.585}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0410364641.","confidence":1.0,"words":[{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.00611158087849617},{"word":"have","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0010078009217977524},{"word":"reached","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.003831887617707253},{"word":"the","start":1.5999999,"end":1.76,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0026351287961006165},{"word":"message","start":1.76,"end":2.1599998,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.002888547256588936},{"word":"bank","start":2.1599998,"end":2.48,"confidence":0.9941406,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.008284775540232658},{"word":"of","start":2.48,"end":2.98,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0023346543312072754},{"word":"0410364641","start":3.12,"end":8.98,"confidence":0.99970704,"punctuated_word":"0410364641.","sentiment":"neutral","sentiment_score":0.008481419645249844}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0410364641.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0410364641.","start":0.88,"end":8.98,"sentiment":"neutral","sentiment_score":0.0026671289233490825}],"sentiment":"neutral","sentiment_score":0.0026671289233490825,"num_words":8,"start":0.88,"end":8.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0410364641.\n\nChannel 0: Hello, Sophie. This is Mary. The call got disconnected, so I'm calling you back. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you and further assist you troubleshooting your Internet. Thank you, and have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0410364641.","start":0.88,"end":8.98,"sentiment":"neutral","sentiment_score":0.0026671289233490825}],"sentiment":"neutral","sentiment_score":0.0026671289233490825,"channel":1,"num_words":8,"start":0.88,"end":8.98},{"sentences":[{"text":"Hello, Sophie.","start":11.28,"end":12.16,"sentiment":"neutral","sentiment_score":0.08099012449383736},{"text":"This is Mary.","start":12.16,"end":12.96,"sentiment":"neutral","sentiment_score":0.06896739949782689},{"text":"The call got disconnected, so I'm calling you back.","start":12.96,"end":15.765,"sentiment":"neutral","sentiment_score":-0.21856040921476153},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you and further assist you troubleshooting your Internet.","start":16.085001,"end":26.565,"sentiment":"neutral","sentiment_score":0.28295320893327397},{"text":"Thank you, and have a great day.","start":26.565,"end":28.085,"sentiment":"positive","sentiment_score":0.7158618824822562}],"sentiment":"neutral","sentiment_score":0.2302626788150519,"channel":0,"num_words":48,"start":11.28,"end":28.085},{"sentences":[{"text":"Goodbye.","start":28.085,"end":28.585,"sentiment":"neutral","sentiment_score":0.18126721680164337}],"sentiment":"neutral","sentiment_score":0.18126721680164337,"channel":0,"num_words":1,"start":28.085,"end":28.585}]},"summary":{"result":"success","short":"The customer's call was disconnected and they were sent to the message bank of tet10364 Partner. The representative, Mary, apologized for the inconvenience and instructed the customer to call back if they receive the message."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0410364641. Hello, Sophie. This is Mary. The call got disconnected, so I'm calling you back. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you and further assist you troubleshooting your Internet.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.11018969118595125},{"text":"Thank you, and have a great day.","start_word":49,"end_word":55,"sentiment":"positive","sentiment_score":0.7169744372367859},{"text":"Goodbye.","start_word":56,"end_word":56,"sentiment":"neutral","sentiment_score":0.22726888954639435}],"average":{"sentiment":"neutral","sentiment_score":0.18800116720653717}}}}