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No. No. It's it's all good. And I said to it, just product I just didn't say it's protocol, and it's good. There's no problem with it. I just wanted to ask you a bit more general terms because with with my Bitwarden, I am not set up through single sign on. I've got the Bitwarden master password. As long as I know that, I can I can, you know, do stuff? Is that the difference? Yeah. Right. Yes. Okay. That that makes sense. So what what's happened with Vicky this morning? Because she it's not she said it's not coming up or something. Mhmm. Yeah. Yeah. Yeah. Yeah. Yeah. No. No. I understand that. Yeah. You don't know. So is it possible to get the system to ask the user on a much more regular basis to sign in with their password. So they they're forced to remember their password for the system periodically. And I get you don't want it all through the day because, you know, you walk away from your computer, you gotta sign back in. But maybe I don't know whether it's possible. The initial sign in, you know, if you haven't been if you turn the computer off or eve yeah. Whatever it is. Just something a bit more regularly so that people are forced to remember it. Mhmm. Yeah. Yep. Yes. Absolutely. But people can reset the password after the initial one to something that they want, albeit still complicated. No. Yeah. No. No. And he's their IT manager. No. I'm sorry. Wow. No. Password 12 3. Yeah. Yeah. Yeah. Yeah. And then it said, and we have no idea how it happened. Yep. Great news. Alright. I'll shoot you an email, Brandon. Just asking you to I've given you authorization to reset Vicky Donovan. And, yeah, give me a bell if there's any dramas. She yes. Well, she is, but she's on the extension. She's got ring a toe. So she's on and I think it's 95350480. Yeah. Zero 0480. Yeah. Yep. All good. Alright. I'll show you the pretty much. So it was one of the last things that do you remember, like, two years ago, we have the data bridge? It was one of the last things we rolled out from that to try and get people on it. It's not it's not perfect yet, but there's a lot of people aren't using it. And I think Kieran is aware because he was helping Jay and or Ken to roll it out. Yeah. Yeah. Yeah. Yeah. No. Yeah. Yeah. Yeah. She is. Alright. All good. I'll shoot you that email, and then, that'd be great. Thanks, Brendan. 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Brandon. It's Mike. How are you going? Good. I'm not sure whether you or one of the other team just been talking with Kate sorry.\n\nVicky Donovan. Yeah. No. No. No.\n\nThat's fine. No. No. It's it's all good. And I said to it, just product I just didn't say it's protocol, and it's good.\n\nThere's no problem with it. I just wanted to ask you a bit more general terms because with with my Bitwarden, I am not set up through single sign on. I've got the Bitwarden master password. As long as I know that, I can I can, you know, do stuff? Is that the difference?\n\nYeah. Right. Yes. Okay. That that makes sense.\n\nSo what what's happened with Vicky this morning? Because she it's not she said it's not coming up or something. Mhmm. Yeah. Yeah.\n\nYeah. Yeah. Yeah. No. No.\n\nI understand that. Yeah. You don't know. So is it possible to get the system to ask the user on a much more regular basis to sign in with their password. So they they're forced to remember their password for the system periodically.\n\nAnd I get you don't want it all through the day because, you know, you walk away from your computer, you gotta sign back in. But maybe I don't know whether it's possible. The initial sign in, you know, if you haven't been if you turn the computer off or eve yeah. Whatever it is. Just something a bit more regularly so that people are forced to remember it.\n\nMhmm. Yeah. Yep. Yes. Absolutely.\n\nBut people can reset the password after the initial one to something that they want, albeit still complicated. No. Yeah. No. No.\n\nAnd he's their IT manager. No. I'm sorry. Wow. No.\n\nPassword 12 3. Yeah. Yeah. Yeah. Yeah.\n\nAnd then it said, and we have no idea how it happened. Yep. Great news. Alright. I'll shoot you an email, Brandon.\n\nJust asking you to I've given you authorization to reset Vicky Donovan. And, yeah, give me a bell if there's any dramas. She yes. Well, she is, but she's on the extension. She's got ring a toe.\n\nSo she's on and I think it's 95350480. Yeah. Zero 0480. Yeah. Yep.\n\nAll good. Alright. I'll show you the pretty much. So it was one of the last things that do you remember, like, two years ago, we have the data bridge? It was one of the last things we rolled out from that to try and get people on it.\n\nIt's not it's not perfect yet, but there's a lot of people aren't using it. And I think Kieran is aware because he was helping Jay and or Ken to roll it out. Yeah. Yeah. Yeah.\n\nYeah. No. Yeah. Yeah. Yeah.\n\nShe is. Alright. All good. I'll shoot you that email, and then, that'd be great. Thanks, Brendan.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, Brandon.","start":5.2799997,"end":5.92,"sentiment":"neutral","sentiment_score":0.18948594480752945},{"text":"It's Mike.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2015012949705124},{"text":"How are you going?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.26849517971277237},{"text":"Good.","start":8.559999,"end":9.059999,"sentiment":"positive","sentiment_score":0.4936026930809021},{"text":"I'm not sure whether you or one of the other team just been talking with Kate sorry.","start":10.96,"end":15.715,"sentiment":"neutral","sentiment_score":-0.04820847500334768}],"sentiment":"neutral","sentiment_score":0.05884668524735249,"num_words":26,"start":5.2799997,"end":15.715},{"sentences":[{"text":"Vicky Donovan.","start":15.715,"end":16.615,"sentiment":"neutral","sentiment_score":-0.0022859731689095497},{"text":"Yeah.","start":20.755001,"end":21.255001,"sentiment":"neutral","sentiment_score":-0.09985306859016418},{"text":"No.","start":26.915,"end":27.415,"sentiment":"neutral","sentiment_score":-0.1991807520389557},{"text":"No.","start":32.47,"end":32.71,"sentiment":"neutral","sentiment_score":-0.1367658972740173},{"text":"No.","start":32.71,"end":32.87,"sentiment":"neutral","sentiment_score":-0.12635740637779236}],"sentiment":"neutral","sentiment_score":-0.09445484510312478,"num_words":6,"start":15.715,"end":32.87},{"sentences":[{"text":"That's fine.","start":32.87,"end":33.77,"sentiment":"neutral","sentiment_score":-0.04671500064432621},{"text":"No.","start":35.59,"end":35.75,"sentiment":"neutral","sentiment_score":-0.07893478870391846},{"text":"No.","start":35.75,"end":35.989998,"sentiment":"neutral","sentiment_score":-0.08627289533615112},{"text":"It's it's all good.","start":35.989998,"end":36.95,"sentiment":"neutral","sentiment_score":0.23322751699015498},{"text":"And I said to it, just product I just didn't say it's protocol, and it's good.","start":36.95,"end":39.989998,"sentiment":"neutral","sentiment_score":0.2842742735520005}],"sentiment":"neutral","sentiment_score":0.21761086497766277,"num_words":24,"start":32.87,"end":39.989998},{"sentences":[{"text":"There's no problem with it.","start":39.989998,"end":40.955,"sentiment":"positive","sentiment_score":0.34636104106903076},{"text":"I just wanted to ask you a bit more general terms because with with my Bitwarden, I am not set up through single sign on.","start":40.955,"end":48.715,"sentiment":"neutral","sentiment_score":0.007438865397125483},{"text":"I've got the Bitwarden master password.","start":48.715,"end":50.475,"sentiment":"neutral","sentiment_score":0.02434584265574813},{"text":"As long as I know that, I can I can, you know, do stuff?","start":50.475,"end":53.375,"sentiment":"neutral","sentiment_score":-0.006059665099850723},{"text":"Is that the difference?","start":57.039997,"end":58.019997,"sentiment":"neutral","sentiment_score":-0.06362838018685579}],"sentiment":"neutral","sentiment_score":0.03193524192708234,"num_words":54,"start":39.989998,"end":58.019997},{"sentences":[{"text":"Yeah.","start":64.159996,"end":64.659996,"sentiment":"neutral","sentiment_score":-0.0009338147938251496},{"text":"Right.","start":69.84,"end":70.34,"sentiment":"neutral","sentiment_score":-0.00341079942882061},{"text":"Yes.","start":82.515,"end":82.915,"sentiment":"neutral","sentiment_score":0.1502198427915573},{"text":"Okay.","start":82.915,"end":83.235,"sentiment":"neutral","sentiment_score":0.15746065974235535},{"text":"That that makes sense.","start":83.235,"end":84.375,"sentiment":"neutral","sentiment_score":0.25007110834121704}],"sentiment":"neutral","sentiment_score":0.16295254020951688,"num_words":8,"start":64.159996,"end":84.375},{"sentences":[{"text":"So what what's happened with Vicky this morning?","start":85.409996,"end":87.96999,"sentiment":"neutral","sentiment_score":-0.029242876218631864},{"text":"Because she it's not she said it's not coming up or something.","start":87.96999,"end":91.909996,"sentiment":"neutral","sentiment_score":-0.21093860268592834},{"text":"Mhmm.","start":109.83501,"end":110.33501,"sentiment":"neutral","sentiment_score":-0.05652134492993355},{"text":"Yeah.","start":129.025,"end":129.525,"sentiment":"neutral","sentiment_score":0.0023553241044282913},{"text":"Yeah.","start":130.225,"end":130.725,"sentiment":"neutral","sentiment_score":-0.006027236580848694}],"sentiment":"neutral","sentiment_score":-0.12284345649506735,"num_words":23,"start":85.409996,"end":130.725},{"sentences":[{"text":"Yeah.","start":137.745,"end":138.245,"sentiment":"neutral","sentiment_score":-0.08092185854911804},{"text":"Yeah.","start":151.89,"end":152.39,"sentiment":"neutral","sentiment_score":-0.08932660520076752},{"text":"Yeah.","start":161.725,"end":162.205,"sentiment":"neutral","sentiment_score":-0.07615189999341965},{"text":"No.","start":162.205,"end":162.365,"sentiment":"neutral","sentiment_score":-0.2881724536418915},{"text":"No.","start":162.365,"end":162.52501,"sentiment":"neutral","sentiment_score":-0.3105124235153198}],"sentiment":"neutral","sentiment_score":-0.1690170481801033,"num_words":5,"start":137.745,"end":162.52501},{"sentences":[{"text":"I understand that.","start":162.52501,"end":163.585,"sentiment":"neutral","sentiment_score":-0.2710122764110565},{"text":"Yeah.","start":168.34001,"end":168.5,"sentiment":"neutral","sentiment_score":-0.03472566977143288},{"text":"You don't know.","start":168.5,"end":168.98001,"sentiment":"neutral","sentiment_score":-0.15173293153444925},{"text":"So is it possible to get the system to ask the user on a much more regular basis to sign in with their password.","start":168.98001,"end":181.07501,"sentiment":"neutral","sentiment_score":-0.10414386913180351},{"text":"So they they're forced to remember their password for the system periodically.","start":181.07501,"end":190.375,"sentiment":"neutral","sentiment_score":-0.11082436206440131}],"sentiment":"neutral","sentiment_score":-0.11935596505916396,"num_words":43,"start":162.52501,"end":190.375},{"sentences":[{"text":"And I get you don't want it all through the day because, you know, you walk away from your computer, you gotta sign back in.","start":190.43501,"end":194.82,"sentiment":"neutral","sentiment_score":-0.15652872383594513},{"text":"But maybe I don't know whether it's possible.","start":194.90001,"end":197.22,"sentiment":"neutral","sentiment_score":-0.053038145415484905},{"text":"The initial sign in, you know, if you haven't been if you turn the computer off or eve yeah.","start":197.22,"end":203.14001,"sentiment":"neutral","sentiment_score":-0.05101952976302097},{"text":"Whatever it is.","start":203.14001,"end":203.86,"sentiment":"neutral","sentiment_score":-0.0588562935590744},{"text":"Just something a bit more regularly so that people are forced to remember it.","start":203.86,"end":207.8,"sentiment":"neutral","sentiment_score":-0.08418521285057068}],"sentiment":"neutral","sentiment_score":-0.09655153891746548,"num_words":69,"start":190.43501,"end":207.8},{"sentences":[{"text":"Mhmm.","start":210.165,"end":210.665,"sentiment":"neutral","sentiment_score":-0.06063374504446983},{"text":"Yeah.","start":217.3425,"end":217.8425,"sentiment":"neutral","sentiment_score":0.1814783215522766},{"text":"Yep.","start":228.44,"end":228.94,"sentiment":"neutral","sentiment_score":-0.012526964768767355},{"text":"Yes.","start":231.56,"end":231.88,"sentiment":"neutral","sentiment_score":0.04398567974567413},{"text":"Absolutely.","start":231.88,"end":232.38,"sentiment":"neutral","sentiment_score":0.09697386622428894}],"sentiment":"neutral","sentiment_score":0.0498554315418005,"num_words":5,"start":210.165,"end":232.38},{"sentences":[{"text":"But people can reset the password after the initial one to something that they want, albeit still complicated.","start":243.985,"end":250.885,"sentiment":"neutral","sentiment_score":-0.10496691717869705},{"text":"No.","start":276.135,"end":276.635,"sentiment":"neutral","sentiment_score":-0.13899075984954834},{"text":"Yeah.","start":289.47998,"end":289.97998,"sentiment":"neutral","sentiment_score":-0.026076365262269977},{"text":"No.","start":291.88,"end":292.38,"sentiment":"negative","sentiment_score":-0.520811915397644},{"text":"No.","start":292.52,"end":293.02,"sentiment":"negative","sentiment_score":-0.528141975402832}],"sentiment":"neutral","sentiment_score":-0.14106479659676552,"num_words":22,"start":243.985,"end":293.02},{"sentences":[{"text":"And he's their IT manager.","start":334.05,"end":337.325,"sentiment":"neutral","sentiment_score":-0.051317013800144196},{"text":"No.","start":337.325,"end":337.56,"sentiment":"neutral","sentiment_score":-0.1828852742910385},{"text":"I'm sorry.","start":337.56,"end":338.31,"sentiment":"neutral","sentiment_score":-0.17767085134983063},{"text":"Wow.","start":343.88998,"end":344.38998,"sentiment":"negative","sentiment_score":-0.4597930312156677},{"text":"No.","start":347.63498,"end":348.13498,"sentiment":"negative","sentiment_score":-0.4304248094558716}],"sentiment":"neutral","sentiment_score":-0.168502988666296,"num_words":10,"start":334.05,"end":348.13498},{"sentences":[{"text":"Password 12 3.","start":361.75998,"end":363.22,"sentiment":"negative","sentiment_score":-0.4655267397562663},{"text":"Yeah.","start":373.745,"end":374.245,"sentiment":"neutral","sentiment_score":-0.2351365089416504},{"text":"Yeah.","start":378.465,"end":378.965,"sentiment":"neutral","sentiment_score":-0.18665172159671783},{"text":"Yeah.","start":379.425,"end":379.925,"sentiment":"neutral","sentiment_score":-0.11033594608306883},{"text":"Yeah.","start":388.24,"end":388.56,"sentiment":"neutral","sentiment_score":-0.06138408184051514}],"sentiment":"neutral","sentiment_score":-0.28429835396153585,"num_words":7,"start":361.75998,"end":388.56},{"sentences":[{"text":"And then it said, and we have no idea how it happened.","start":388.56,"end":391.3,"sentiment":"neutral","sentiment_score":-0.2779165990650654},{"text":"Yep.","start":403.925,"end":404.425,"sentiment":"neutral","sentiment_score":-0.028156600892543793},{"text":"Great news.","start":414.99,"end":415.73,"sentiment":"positive","sentiment_score":0.7142302393913269},{"text":"Alright.","start":420.75,"end":421.25,"sentiment":"neutral","sentiment_score":0.1123230680823326},{"text":"I'll shoot you an email, Brandon.","start":422.19,"end":423.63,"sentiment":"neutral","sentiment_score":0.08800452823440234}],"sentiment":"neutral","sentiment_score":-0.058833866972814904,"num_words":22,"start":388.56,"end":423.63},{"sentences":[{"text":"Just asking you to I've given you authorization to reset Vicky Donovan.","start":423.63,"end":428.53,"sentiment":"neutral","sentiment_score":0.0656289632121722},{"text":"And, yeah, give me a bell if there's any dramas.","start":429.395,"end":431.255,"sentiment":"neutral","sentiment_score":-0.019605036452412607},{"text":"She yes.","start":434.835,"end":436.455,"sentiment":"neutral","sentiment_score":-0.019339189864695072},{"text":"Well, she is, but she's on the extension.","start":439.715,"end":441.63,"sentiment":"neutral","sentiment_score":-0.02538668201304972},{"text":"She's got ring a toe.","start":441.63,"end":442.99,"sentiment":"neutral","sentiment_score":-0.058535441756248474}],"sentiment":"neutral","sentiment_score":0.001541841875862431,"num_words":37,"start":423.63,"end":442.99},{"sentences":[{"text":"So she's on and I think it's 95350480.","start":442.99,"end":447.97,"sentiment":"neutral","sentiment_score":-0.021789009566418827},{"text":"Yeah.","start":452.91,"end":453.41,"sentiment":"neutral","sentiment_score":-0.0055321622639894485},{"text":"Zero 0480.","start":454.11,"end":457.505,"sentiment":"neutral","sentiment_score":-0.006042133551090956},{"text":"Yeah.","start":457.505,"end":458.005,"sentiment":"neutral","sentiment_score":0.01578826643526554},{"text":"Yep.","start":464.705,"end":465.205,"sentiment":"neutral","sentiment_score":0.24177885055541992}],"sentiment":"neutral","sentiment_score":0.005049123930243345,"num_words":13,"start":442.99,"end":465.205},{"sentences":[{"text":"All good.","start":465.26498,"end":466.005,"sentiment":"positive","sentiment_score":0.51034776866436},{"text":"Alright.","start":468.61002,"end":468.85,"sentiment":"neutral","sentiment_score":0.1318020522594452},{"text":"I'll show you the pretty much.","start":468.85,"end":477.35,"sentiment":"neutral","sentiment_score":0.09604088217020035},{"text":"So it was one of the last things that do you remember, like, two years ago, we have the data bridge?","start":479.33002,"end":484.845,"sentiment":"neutral","sentiment_score":0.046173120981880596},{"text":"It was one of the last things we rolled out from that to try and get people on it.","start":484.845,"end":488.60498,"sentiment":"neutral","sentiment_score":0.06545527357804148}],"sentiment":"neutral","sentiment_score":0.08044956369819689,"num_words":49,"start":465.26498,"end":488.60498},{"sentences":[{"text":"It's not it's not perfect yet, but there's a lot of people aren't using it.","start":488.60498,"end":493.66498,"sentiment":"neutral","sentiment_score":-0.12327780971924464},{"text":"And I think Kieran is aware because he was helping Jay and or Ken to roll it out.","start":494.365,"end":505.52,"sentiment":"neutral","sentiment_score":-0.00814744085073471},{"text":"Yeah.","start":511.17502,"end":511.67502,"sentiment":"neutral","sentiment_score":0.02348693273961544},{"text":"Yeah.","start":516.295,"end":516.795,"sentiment":"neutral","sentiment_score":0.008288166485726833},{"text":"Yeah.","start":518.135,"end":518.635,"sentiment":"neutral","sentiment_score":0.018440932035446167}],"sentiment":"neutral","sentiment_score":-0.0540445847178085,"num_words":36,"start":488.60498,"end":518.635},{"sentences":[{"text":"Yeah.","start":533.01,"end":533.51,"sentiment":"neutral","sentiment_score":0.021303344517946243},{"text":"No.","start":534.29,"end":534.79,"sentiment":"neutral","sentiment_score":0.0004604905843734741},{"text":"Yeah.","start":549.57495,"end":550.07495,"sentiment":"neutral","sentiment_score":0.0622449666261673},{"text":"Yeah.","start":550.615,"end":551.115,"sentiment":"neutral","sentiment_score":0.1270349621772766},{"text":"Yeah.","start":551.915,"end":552.07495,"sentiment":"neutral","sentiment_score":0.0847250297665596}],"sentiment":"neutral","sentiment_score":0.05915375873446464,"num_words":5,"start":533.01,"end":552.07495},{"sentences":[{"text":"She is.","start":552.07495,"end":552.735,"sentiment":"neutral","sentiment_score":0.06816407665610313},{"text":"Alright.","start":552.795,"end":553.295,"sentiment":"neutral","sentiment_score":0.2940616011619568},{"text":"All good.","start":553.355,"end":553.75494,"sentiment":"positive","sentiment_score":0.5519098341464996},{"text":"I'll shoot you that email, and then, that'd be great.","start":553.75494,"end":556.25494,"sentiment":"neutral","sentiment_score":0.33315521478652954},{"text":"Thanks, Brendan.","start":556.39496,"end":557.115,"sentiment":"positive","sentiment_score":0.5360426902770996}],"sentiment":"positive","sentiment_score":0.3492851147756857,"num_words":17,"start":552.07495,"end":557.115},{"sentences":[{"text":"Bye.","start":557.115,"end":557.615,"sentiment":"neutral","sentiment_score":0.2239445447921753}],"sentiment":"neutral","sentiment_score":0.2239445447921753,"num_words":1,"start":557.115,"end":557.615}]}}]},{"alternatives":[{"transcript":"You've found Infinity Infinity. Brendan speaking. Oh, hi. How are you going? I did. Yeah. She could look. I just said, I have to get something in writing. She didn't know her password, and she she couldn't get her MFA. And I said, look, I can't just do it on a phone call because you can't get into anything. Because all she had was her PIN, and I said, I can't reset your password on a on a random call. Sorry. I know it's it's probably her. I just I've just yeah. I yeah. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Because I think because you're an ad I think because you're the admin or the master user or something. Probably because it has to allow for access outside of that. It's like I use one password, so I can I can log in just using a password? It's got nothing to do with my single sign on. But I know some of the guys in here are using single sign on for the it'd be the same sort of process, I would imagine. Because the whole point is if someone leaves the company, we can block the sign in just by deactivating their 365 account. So that that's which makes sense. Yeah. But I just told look. It no. No. No. Well, what it was was what started was she she this is the problem. We get it all the time. People it lets you sign in with a PIN, and then that's all they start remembering is a PIN. I said, yes, you have a PIN, but you also have a password. I said, if you go to a different computer and go to sign in, it's not gonna want a PIN. It's gonna want your password. PINs are just for convenience. But I said, in order to sign into Bitwarden, because it's using it's a different app, it's a single sign on, so it'll be requesting your password. So I said, put your password in. She goes, I don't know what that is. I said, well, I've got no. I couldn't I couldn't tell you. So I said, alright. What we'll do is we do a password reset. So there's an option there. We've put self start self-service password reset. I said, so if you forget your password, you can reset your own password. So we went through that, and I said, right. It comes up and says, send a request to your authenticator app, you know, for the two factor. Can't do it. She said, oh, it's not coming up on my phone. I said, well, I said, well, you're out. I'm out of that's all. Those are the only options I've got. So I said, what I've do is wipe the MFA and reset your password and set you up again. But I said, I can't just you know, that's where we got to. So I said, because I have to do a complete reset of you as a person, I said, I have to get it in writing because, obviously, I said, not not to say that it's a risk, but I said, yeah, you you obviously, I said, not not to say that it's a risk, but I said, yeah, you you you say you are who you say you are, but yeah. Anyway, I said, I don't know. I'll ask I'll ask Karen if I'll ask Karen if that's it's a thing. Yeah. We're effectively every periodically, it asks for a sign in rather than a pen. No. No. No. No. Yeah. Yeah. Once every yeah. Or once a month even or something. Yeah. So I have to remember it because, honestly, if I had a dollar for every time I've had these exact things, people go, oh, so if I only got a PIN, you know, and I got so they get a new phone. It's a classic. Oh, I just use a PIN number. I said, well, you've yeah. You do. You yeah. I said, yeah. It's a but you do have a password. A 100% you have a password. I said, you know, you've got to remember the password and the PIN, Because if you can't remember your PIN, the the password, you fall back. But I said, because we have to we have to give out complicated passwords these days. Everyone moans, so they all jump on the PINs, you see. They don't have to remember this. You know? But I said, you still have to remember it. Don't bloody just throw it in the bin. Absolutely. Absolutely. Absolutely. Absolutely. We often now will go reset pass password change on first sign in. So they go through the process if we onboard anybody, and the first thing that comes up, it says provide a password that you'd like to use for yourself, and they can they can then create their own. I said, well, you don't have to use the ones we give you. But exactly, exactly. We just say, look, don't be daft and make them too easy. You know, try try to be think about it from a security perspective just to be good about it. And we we put policies in. Yeah. I had someone ring me up the other day, you know, and they go, oh, Susanna. Make my you know, because her name was Susanna. And I and and I said, you can't do that. You can't use bloody your name as your password with some numbers on the end. I said, it's just anyway, it's just it seems to be really we struggle. We do struggle. In fact, we picked up we're gonna send out a broadcast. We've been talking about it. I've picked up honestly, there's a company I do work for. This gentleman's worked there for thirty years. He does government tender work. Right? And he had created a spreadsheet, put it in the master docu the data drive, the tenders drive, or where all his tenders are, and called it passwords, didn't protect it, and it was a massive spreadsheet to all of these portals for logging into all of these big companies, big, big companies. I said, I'm I said, I think, you know, he's he's the 10 yeah. No. He's the tender. He's the head estimator. He's the head estimator. I said, mate, you can't do that. I said, if that leaks, I said, it'll be absolute chaos because they're gonna get into all of those portals. And what was worse was more sad was these companies had dumb passwords, really dumb passwords. I was absolutely yeah. Or worse, you know, believe it or not. It absolutely it gobsmacked me. And I and these are multinational in some cases, multinational companies, and I'm going, how you know? And then they wonder why it's stuck. It's bloody heck. I mean, honestly, honestly, you just go, come on. Think about it. You know? You don't wanna be on the news, but you're making a sure as hell good effort to be on us. Well, yeah. Yeah. Oh, yeah. I can give you a few clues, but they go they go, oh, I can't remember all of these. I just need a way to be able to go and conveniently look. I said, yep. Okay. Fair enough. I said, you need a password manager, mate. You know, something. You can't do that. You know? I said, because if and he takes his work home with him. Same thing. They're on a they're on a laptop and that. He goes, oh, it's alright. I copied onto this portable hard drive. Great. So I said, now it's in two places. Anyway anyway, just to reset, Vicky. Thank you. Vicky. Yep. Yep. Yep. Have you got her number? Because I have to call her back. Oh, hang on. Have I got yeah. Hang on. Because she's at home or something. Yeah. She said 9 sorry. 9535? 953-5480. Yeah. I'll give her I'll just I'll reset everything. I'll get a ring her, and then I'll ask her what she wants for her password so that way at least she'll get what she wants. And I'll wipe her phone and start again. Yeah. How many people how many are on Bitwarden, by the way? How many people use this Bitwarden? Does everybody on it? Yeah. Right. Yeah. Right. Yeah. Yeah. That's right. He was. He was because we've been talking about it. As I say, because we use one password, so he was using the similar sort of methodology because they're all they're all horses for courses. I mean, you know one, you know them all. You know? So it's all similar. You know? But I am going to yeah. I've just got to make sure they understand that that's the way they get into it is using their but once again, yeah, because it's a different platform, I say, yeah, you can't just jump there with your PIN. You still need to use a password. That's the whole point because it's extra layer of protection. But anyway, that's cool. We reset everything. I'll just tell her. Yeah. But I'll check with Karen because I think everybody's doing it that way anyway. We'll put it this way. If you've got other people doing it that way, then she'll be doing the same. You know? Yeah. Alright. Thank you. Alright. Leave it with me. Thank you. Cheers, mate. 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found Infinity Infinity. Brendan speaking. Oh, hi. How are you going? I did.\n\nYeah. She could look. I just said, I have to get something in writing. She didn't know her password, and she she couldn't get her MFA. And I said, look, I can't just do it on a phone call because you can't get into anything.\n\nBecause all she had was her PIN, and I said, I can't reset your password on a on a random call. Sorry. I know it's it's probably her. I just I've just yeah. I yeah.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Because I think because you're an ad I think because you're the admin or the master user or something. Probably because it has to allow for access outside of that.\n\nIt's like I use one password, so I can I can log in just using a password? It's got nothing to do with my single sign on. But I know some of the guys in here are using single sign on for the it'd be the same sort of process, I would imagine. Because the whole point is if someone leaves the company, we can block the sign in just by deactivating their 365 account. So that that's which makes sense.\n\nYeah. But I just told look. It no. No. No.\n\nWell, what it was was what started was she she this is the problem. We get it all the time. People it lets you sign in with a PIN, and then that's all they start remembering is a PIN. I said, yes, you have a PIN, but you also have a password. I said, if you go to a different computer and go to sign in, it's not gonna want a PIN.\n\nIt's gonna want your password. PINs are just for convenience. But I said, in order to sign into Bitwarden, because it's using it's a different app, it's a single sign on, so it'll be requesting your password. So I said, put your password in. She goes, I don't know what that is.\n\nI said, well, I've got no. I couldn't I couldn't tell you. So I said, alright. What we'll do is we do a password reset. So there's an option there.\n\nWe've put self start self-service password reset. I said, so if you forget your password, you can reset your own password. So we went through that, and I said, right. It comes up and says, send a request to your authenticator app, you know, for the two factor. Can't do it.\n\nShe said, oh, it's not coming up on my phone. I said, well, I said, well, you're out. I'm out of that's all. Those are the only options I've got. So I said, what I've do is wipe the MFA and reset your password and set you up again.\n\nBut I said, I can't just you know, that's where we got to. So I said, because I have to do a complete reset of you as a person, I said, I have to get it in writing because, obviously, I said, not not to say that it's a risk, but I said, yeah, you you obviously, I said, not not to say that it's a risk, but I said, yeah, you you you say you are who you say you are, but yeah. Anyway, I said, I don't know. I'll ask I'll ask Karen if I'll ask Karen if that's it's a thing. Yeah.\n\nWe're effectively every periodically, it asks for a sign in rather than a pen. No. No. No. No.\n\nYeah. Yeah. Once every yeah. Or once a month even or something. Yeah.\n\nSo I have to remember it because, honestly, if I had a dollar for every time I've had these exact things, people go, oh, so if I only got a PIN, you know, and I got so they get a new phone. It's a classic. Oh, I just use a PIN number. I said, well, you've yeah. You do.\n\nYou yeah. I said, yeah. It's a but you do have a password. A 100% you have a password. I said, you know, you've got to remember the password and the PIN, Because if you can't remember your PIN, the the password, you fall back.\n\nBut I said, because we have to we have to give out complicated passwords these days. Everyone moans, so they all jump on the PINs, you see. They don't have to remember this. You know? But I said, you still have to remember it.\n\nDon't bloody just throw it in the bin. Absolutely. Absolutely. Absolutely. Absolutely.\n\nWe often now will go reset pass password change on first sign in. So they go through the process if we onboard anybody, and the first thing that comes up, it says provide a password that you'd like to use for yourself, and they can they can then create their own. I said, well, you don't have to use the ones we give you. But exactly, exactly. We just say, look, don't be daft and make them too easy.\n\nYou know, try try to be think about it from a security perspective just to be good about it. And we we put policies in. Yeah. I had someone ring me up the other day, you know, and they go, oh, Susanna. Make my you know, because her name was Susanna.\n\nAnd I and and I said, you can't do that. You can't use bloody your name as your password with some numbers on the end. I said, it's just anyway, it's just it seems to be really we struggle. We do struggle. In fact, we picked up we're gonna send out a broadcast.\n\nWe've been talking about it. I've picked up honestly, there's a company I do work for. This gentleman's worked there for thirty years. He does government tender work. Right?\n\nAnd he had created a spreadsheet, put it in the master docu the data drive, the tenders drive, or where all his tenders are, and called it passwords, didn't protect it, and it was a massive spreadsheet to all of these portals for logging into all of these big companies, big, big companies. I said, I'm I said, I think, you know, he's he's the 10 yeah. No. He's the tender. He's the head estimator.\n\nHe's the head estimator. I said, mate, you can't do that. I said, if that leaks, I said, it'll be absolute chaos because they're gonna get into all of those portals. And what was worse was more sad was these companies had dumb passwords, really dumb passwords. I was absolutely yeah.\n\nOr worse, you know, believe it or not. It absolutely it gobsmacked me. And I and these are multinational in some cases, multinational companies, and I'm going, how you know? And then they wonder why it's stuck. It's bloody heck.\n\nI mean, honestly, honestly, you just go, come on. Think about it. You know? You don't wanna be on the news, but you're making a sure as hell good effort to be on us. Well, yeah.\n\nYeah. Oh, yeah. I can give you a few clues, but they go they go, oh, I can't remember all of these. I just need a way to be able to go and conveniently look. I said, yep.\n\nOkay. Fair enough. I said, you need a password manager, mate. You know, something. You can't do that.\n\nYou know? I said, because if and he takes his work home with him. Same thing. They're on a they're on a laptop and that. He goes, oh, it's alright.\n\nI copied onto this portable hard drive. Great. So I said, now it's in two places. Anyway anyway, just to reset, Vicky. Thank you.\n\nVicky. Yep. Yep. Yep. Have you got her number?\n\nBecause I have to call her back. Oh, hang on. Have I got yeah. Hang on. Because she's at home or something.\n\nYeah. She said 9 sorry. 9535? 953-5480. Yeah.\n\nI'll give her I'll just I'll reset everything. I'll get a ring her, and then I'll ask her what she wants for her password so that way at least she'll get what she wants. And I'll wipe her phone and start again. Yeah. How many people how many are on Bitwarden, by the way?\n\nHow many people use this Bitwarden? Does everybody on it? Yeah. Right. Yeah.\n\nRight. Yeah. Yeah. That's right. He was.\n\nHe was because we've been talking about it. As I say, because we use one password, so he was using the similar sort of methodology because they're all they're all horses for courses. I mean, you know one, you know them all. You know? So it's all similar.\n\nYou know? But I am going to yeah. I've just got to make sure they understand that that's the way they get into it is using their but once again, yeah, because it's a different platform, I say, yeah, you can't just jump there with your PIN. You still need to use a password. That's the whole point because it's extra layer of protection.\n\nBut anyway, that's cool. We reset everything. I'll just tell her. Yeah. But I'll check with Karen because I think everybody's doing it that way anyway.\n\nWe'll put it this way. If you've got other people doing it that way, then she'll be doing the same. You know? Yeah. Alright.\n\nThank you. Alright. Leave it with me. Thank you. Cheers, mate.\n\nBye.","paragraphs":[{"sentences":[{"text":"You've found Infinity Infinity.","start":0.0,"end":4.02,"sentiment":"neutral","sentiment_score":0.26479336619377136},{"text":"Brendan speaking.","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.0808614045381546},{"text":"Oh, hi.","start":6.8799996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.18828646838665009},{"text":"How are you going?","start":7.3599997,"end":8.26,"sentiment":"neutral","sentiment_score":0.20171280577778816},{"text":"I did.","start":17.125,"end":17.525,"sentiment":"neutral","sentiment_score":0.023456682451069355}],"sentiment":"neutral","sentiment_score":0.17508812847414187,"num_words":14,"start":0.0,"end":17.525},{"sentences":[{"text":"Yeah.","start":17.525,"end":17.765,"sentiment":"neutral","sentiment_score":0.0021270783618092537},{"text":"She could look.","start":17.765,"end":18.404999,"sentiment":"neutral","sentiment_score":-0.019667567685246468},{"text":"I just said, I have 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her.","start":32.87,"end":34.31,"sentiment":"neutral","sentiment_score":-0.04193766228854656},{"text":"I just I've just yeah.","start":34.31,"end":36.31,"sentiment":"neutral","sentiment_score":-0.019273164123296736},{"text":"I 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I think because you're an ad I think because you're the admin or the master user or something.","start":52.875,"end":58.05,"sentiment":"neutral","sentiment_score":-0.04161709811734526},{"text":"Probably because it has to allow for access outside of that.","start":58.45,"end":62.129997,"sentiment":"neutral","sentiment_score":-0.03968999162316322}],"sentiment":"neutral","sentiment_score":-0.03771729866099177,"num_words":33,"start":43.995,"end":62.129997},{"sentences":[{"text":"It's like I use one password, so I can I can log in just using a password?","start":62.129997,"end":67.03,"sentiment":"neutral","sentiment_score":-0.007279128384064226},{"text":"It's got nothing to do with my single sign on.","start":67.09,"end":69.83,"sentiment":"neutral","sentiment_score":-0.11224784702062607},{"text":"But I know some of the guys in here are using single sign on for the it'd be the same sort of process, I would imagine.","start":70.05,"end":76.255,"sentiment":"neutral","sentiment_score":-0.019908529706299305},{"text":"Because the whole point is if someone leaves the company, we can block the sign in just by deactivating their 365 account.","start":76.255,"end":82.275,"sentiment":"neutral","sentiment_score":-0.06313956647434017},{"text":"So that that's which makes sense.","start":82.735,"end":84.895,"sentiment":"neutral","sentiment_score":0.1853098434706529}],"sentiment":"neutral","sentiment_score":-0.025198232428527173,"num_words":81,"start":62.129997,"end":84.895},{"sentences":[{"text":"Yeah.","start":84.895,"end":85.395,"sentiment":"neutral","sentiment_score":0.04748307913541794},{"text":"But I just told look.","start":85.935,"end":90.130005,"sentiment":"neutral","sentiment_score":-0.15789948031306267},{"text":"It no.","start":90.130005,"end":92.25,"sentiment":"neutral","sentiment_score":-0.22801916301250458},{"text":"No.","start":92.25,"end":92.409996,"sentiment":"neutral","sentiment_score":-0.23646678030490875},{"text":"No.","start":92.409996,"end":92.57,"sentiment":"neutral","sentiment_score":-0.2168957442045212}],"sentiment":"neutral","sentiment_score":-0.16514151729643345,"num_words":10,"start":84.895,"end":92.57},{"sentences":[{"text":"Well, what it was was what started was she she this is the problem.","start":92.57,"end":95.69,"sentiment":"neutral","sentiment_score":-0.19534419955951826},{"text":"We get it all the time.","start":95.69,"end":96.89,"sentiment":"neutral","sentiment_score":-0.23222128798564276},{"text":"People it lets you sign in with a PIN, and then that's all they start remembering is a PIN.","start":96.89,"end":101.77,"sentiment":"neutral","sentiment_score":-0.09750948336563613},{"text":"I said, yes, you have a PIN, but you also have a password.","start":101.77,"end":104.67,"sentiment":"neutral","sentiment_score":-0.11359475639003974},{"text":"I said, if you go to a different computer and go to sign in, it's not gonna want a PIN.","start":104.855,"end":108.055,"sentiment":"neutral","sentiment_score":-0.22263992205262184}],"sentiment":"neutral","sentiment_score":-0.16542162471968266,"num_words":72,"start":92.57,"end":108.055},{"sentences":[{"text":"It's gonna want your password.","start":108.055,"end":109.355,"sentiment":"neutral","sentiment_score":-0.23292903304100038},{"text":"PINs are just for convenience.","start":110.135,"end":111.435,"sentiment":"neutral","sentiment_score":-0.0482933484017849},{"text":"But I said, in order to sign into Bitwarden, because it's using it's a different app, it's a single sign on, so it'll be requesting your password.","start":111.495,"end":118.235,"sentiment":"neutral","sentiment_score":-0.0733593691278387},{"text":"So I said, put your password in.","start":118.615005,"end":120.32,"sentiment":"neutral","sentiment_score":-0.1027161819594247},{"text":"She goes, I don't know what that is.","start":120.32,"end":121.6,"sentiment":"neutral","sentiment_score":-0.23566087149083614}],"sentiment":"neutral","sentiment_score":-0.1152137522943891,"num_words":52,"start":108.055,"end":121.6},{"sentences":[{"text":"I said, well, I've got no.","start":121.6,"end":122.56,"sentiment":"neutral","sentiment_score":-0.25893855343262356},{"text":"I couldn't I couldn't tell you.","start":122.56,"end":123.92,"sentiment":"neutral","sentiment_score":-0.2943243483702342},{"text":"So I said, alright.","start":123.92,"end":124.72,"sentiment":"neutral","sentiment_score":-0.10655163880437613},{"text":"What we'll do is we do a password reset.","start":124.72,"end":126.4,"sentiment":"neutral","sentiment_score":-0.030902817017502256},{"text":"So there's an option there.","start":126.4,"end":127.2,"sentiment":"neutral","sentiment_score":0.023814847692847252}],"sentiment":"neutral","sentiment_score":-0.13016116935759783,"num_words":30,"start":121.6,"end":127.2},{"sentences":[{"text":"We've put self start self-service password reset.","start":127.2,"end":129.94,"sentiment":"neutral","sentiment_score":-0.0003992249257862565},{"text":"I said, so if you forget your password, you can reset your own password.","start":130.16,"end":132.885,"sentiment":"neutral","sentiment_score":-0.052480261373732774},{"text":"So we went through that, and I said, right.","start":133.045,"end":134.72499,"sentiment":"neutral","sentiment_score":-0.03621969454818302},{"text":"It comes up and says, send a request to your authenticator app, you know, for the two factor.","start":134.72499,"end":139.14499,"sentiment":"neutral","sentiment_score":-0.09672219554583232},{"text":"Can't do it.","start":139.685,"end":140.325,"sentiment":"negative","sentiment_score":-0.3365824222564697}],"sentiment":"neutral","sentiment_score":-0.07478906414197649,"num_words":51,"start":127.2,"end":140.325},{"sentences":[{"text":"She said, oh, it's not coming up on my phone.","start":140.325,"end":141.92499,"sentiment":"neutral","sentiment_score":-0.27686474323272703},{"text":"I said, well, I said, well, you're out.","start":141.92499,"end":143.605,"sentiment":"neutral","sentiment_score":-0.22018847428262234},{"text":"I'm out of that's all.","start":143.605,"end":144.965,"sentiment":"negative","sentiment_score":-0.49460731744766234},{"text":"Those are the only options I've got.","start":144.965,"end":146.805,"sentiment":"neutral","sentiment_score":-0.21572362099375045},{"text":"So I said, what I've do is wipe the MFA and reset your password and set you up again.","start":146.805,"end":151.27,"sentiment":"neutral","sentiment_score":-0.04319529058901887}],"sentiment":"neutral","sentiment_score":-0.19048913636681986,"num_words":49,"start":140.325,"end":151.27},{"sentences":[{"text":"But I said, I can't just you know, that's where we got to.","start":151.27,"end":153.91,"sentiment":"neutral","sentiment_score":-0.13165019939725214},{"text":"So I said, because I have to do a complete reset of you as a person, I said, I have to get it in writing because, obviously, I said, not not to say that it's a risk, but I said, yeah, you you obviously, I said, not not to say that it's a risk, but I said, yeah, you you you say you are who you say you are, but yeah.","start":153.91,"end":167.865,"sentiment":"neutral","sentiment_score":-0.16755228557846916},{"text":"Anyway, I said, I don't know.","start":167.865,"end":170.845,"sentiment":"neutral","sentiment_score":-0.10069158145536979},{"text":"I'll ask I'll ask Karen if I'll ask Karen if that's it's a thing.","start":183.52,"end":186.655,"sentiment":"neutral","sentiment_score":-0.08023670422179359},{"text":"Yeah.","start":186.655,"end":186.975,"sentiment":"neutral","sentiment_score":0.02725182473659515}],"sentiment":"neutral","sentiment_score":-0.14578929896510784,"num_words":105,"start":151.27,"end":186.975},{"sentences":[{"text":"We're effectively every periodically, it asks for a sign in rather than a pen.","start":186.975,"end":191.235,"sentiment":"neutral","sentiment_score":-0.000010391115210950375},{"text":"No.","start":193.135,"end":193.375,"sentiment":"neutral","sentiment_score":-0.23531338572502136},{"text":"No.","start":193.375,"end":193.69499,"sentiment":"neutral","sentiment_score":-0.24056929349899292},{"text":"No.","start":193.69499,"end":194.015,"sentiment":"neutral","sentiment_score":-0.26044565439224243},{"text":"No.","start":194.015,"end":194.515,"sentiment":"neutral","sentiment_score":-0.22227221727371216}],"sentiment":"neutral","sentiment_score":-0.05326366813905123,"num_words":18,"start":186.975,"end":194.515},{"sentences":[{"text":"Yeah.","start":195.215,"end":195.715,"sentiment":"neutral","sentiment_score":-0.04656601697206497},{"text":"Yeah.","start":196.575,"end":196.975,"sentiment":"neutral","sentiment_score":0.0017097368836402893},{"text":"Once every yeah.","start":196.975,"end":199.635,"sentiment":"neutral","sentiment_score":-0.03441792353987694},{"text":"Or once a month even or something.","start":200.63,"end":202.81,"sentiment":"neutral","sentiment_score":-0.06341413248862539},{"text":"Yeah.","start":204.79001,"end":205.29001,"sentiment":"neutral","sentiment_score":-0.021092884242534637}],"sentiment":"neutral","sentiment_score":-0.04716168172084368,"num_words":13,"start":195.215,"end":205.29001},{"sentences":[{"text":"So I have to remember it because, honestly, if I had a dollar for every time I've had these exact things, people go, oh, so if I only got a PIN, you know, and I got so they get a new phone.","start":207.43001,"end":216.405,"sentiment":"neutral","sentiment_score":0.09322269730979488},{"text":"It's a classic.","start":216.405,"end":217.145,"sentiment":"positive","sentiment_score":0.6588123043378195},{"text":"Oh, I just use a PIN number.","start":217.205,"end":218.32501,"sentiment":"neutral","sentiment_score":0.15064891747065953},{"text":"I said, well, you've yeah.","start":218.32501,"end":219.205,"sentiment":"neutral","sentiment_score":0.09178483188152313},{"text":"You do.","start":219.205,"end":219.60501,"sentiment":"neutral","sentiment_score":0.12356559932231903}],"sentiment":"neutral","sentiment_score":0.1297014911927409,"num_words":59,"start":207.43001,"end":219.60501},{"sentences":[{"text":"You yeah.","start":219.60501,"end":220.005,"sentiment":"neutral","sentiment_score":0.0764462910592556},{"text":"I said, yeah.","start":220.005,"end":220.485,"sentiment":"neutral","sentiment_score":0.06479282925526302},{"text":"It's a but you do have a password.","start":220.485,"end":222.265,"sentiment":"neutral","sentiment_score":0.07948260195553303},{"text":"A 100% you have a password.","start":222.32501,"end":224.005,"sentiment":"neutral","sentiment_score":0.14529297252496085},{"text":"I said, you know, you've got to remember the password and the PIN, Because if you can't remember your PIN, the the password, you fall back.","start":224.005,"end":231.95999,"sentiment":"neutral","sentiment_score":0.009046588433333315}],"sentiment":"neutral","sentiment_score":0.04644668933211101,"num_words":45,"start":219.60501,"end":231.95999},{"sentences":[{"text":"But I said, because we have to we have to give out complicated passwords these days.","start":231.95999,"end":235.48,"sentiment":"neutral","sentiment_score":-0.12563675281126052},{"text":"Everyone moans, so they all jump on the PINs, you see.","start":235.48,"end":238.76,"sentiment":"neutral","sentiment_score":-0.13994937999681992},{"text":"They don't have to remember this.","start":238.76,"end":240.79498,"sentiment":"neutral","sentiment_score":-0.1642177440226078},{"text":"You know?","start":240.79498,"end":241.19499,"sentiment":"neutral","sentiment_score":-0.11696696653962135},{"text":"But I said, you still have to remember it.","start":241.19499,"end":243.03499,"sentiment":"neutral","sentiment_score":-0.09460212373071247}],"sentiment":"neutral","sentiment_score":-0.1277338803576475,"num_words":44,"start":231.95999,"end":243.03499},{"sentences":[{"text":"Don't bloody just throw it in the bin.","start":243.03499,"end":245.215,"sentiment":"neutral","sentiment_score":-0.17731579579412937},{"text":"Absolutely.","start":249.515,"end":250.015,"sentiment":"neutral","sentiment_score":-0.07495347410440445},{"text":"Absolutely.","start":250.39499,"end":250.89499,"sentiment":"neutral","sentiment_score":0.2097090482711792},{"text":"Absolutely.","start":251.355,"end":251.855,"sentiment":"neutral","sentiment_score":0.2847070097923279},{"text":"Absolutely.","start":252.23499,"end":252.73499,"sentiment":"neutral","sentiment_score":0.2847227156162262}],"sentiment":"neutral","sentiment_score":-0.05952842223147551,"num_words":12,"start":243.03499,"end":252.73499},{"sentences":[{"text":"We often now will go reset pass password change on first sign in.","start":252.95499,"end":257.1,"sentiment":"neutral","sentiment_score":0.1259855031967163},{"text":"So they go through the process if we onboard anybody, and the first thing that comes up, it says provide a password that you'd like to use for yourself, and they can they can then create their own.","start":257.1,"end":266.3,"sentiment":"neutral","sentiment_score":0.14422497466990822},{"text":"I said, well, you don't have to use the ones we give you.","start":266.3,"end":268.575,"sentiment":"neutral","sentiment_score":0.05821715323970868},{"text":"But exactly, exactly.","start":268.975,"end":270.27502,"sentiment":"neutral","sentiment_score":0.05648220578829447},{"text":"We just say, look, don't be daft and make them too easy.","start":270.49503,"end":275.255,"sentiment":"neutral","sentiment_score":-0.07050299520293872}],"sentiment":"neutral","sentiment_score":0.09112144615265387,"num_words":79,"start":252.95499,"end":275.255},{"sentences":[{"text":"You know, try try to be think about it from a security perspective just to be good about it.","start":275.255,"end":280.435,"sentiment":"neutral","sentiment_score":-0.0674451726831888},{"text":"And we we put policies in.","start":281.05502,"end":282.6,"sentiment":"neutral","sentiment_score":0.06272997458775838},{"text":"Yeah.","start":282.76,"end":282.84003,"sentiment":"neutral","sentiment_score":0.09003067761659622},{"text":"I had someone ring me up the other day, you know, and they go, oh, Susanna.","start":282.84003,"end":287.0,"sentiment":"neutral","sentiment_score":0.006315973354503512},{"text":"Make my you know, because her name was Susanna.","start":287.0,"end":289.08002,"sentiment":"neutral","sentiment_score":0.0187912384668986}],"sentiment":"neutral","sentiment_score":-0.0106837458032019,"num_words":51,"start":275.255,"end":289.08002},{"sentences":[{"text":"And I and and I said, you can't do that.","start":289.08002,"end":291.74,"sentiment":"negative","sentiment_score":-0.34381529651582243},{"text":"You can't use bloody your name as your password with some numbers on the end.","start":292.68,"end":296.04,"sentiment":"negative","sentiment_score":-0.5926723062992096},{"text":"I said, it's just anyway, it's just it seems to be really we struggle.","start":296.04,"end":300.845,"sentiment":"negative","sentiment_score":-0.43664819427898954},{"text":"We do struggle.","start":300.845,"end":301.64502,"sentiment":"neutral","sentiment_score":-0.21156327426433563},{"text":"In fact, we picked up we're gonna send out a broadcast.","start":301.64502,"end":303.885,"sentiment":"neutral","sentiment_score":-0.036619089035825295}],"sentiment":"negative","sentiment_score":-0.3675247562592322,"num_words":53,"start":289.08002,"end":303.885},{"sentences":[{"text":"We've been talking about it.","start":303.885,"end":304.845,"sentiment":"neutral","sentiment_score":-0.022480877861380578},{"text":"I've picked up honestly, there's a company I do work for.","start":304.845,"end":308.285,"sentiment":"neutral","sentiment_score":-0.015591065992008556},{"text":"This gentleman's worked there for thirty years.","start":308.285,"end":310.545,"sentiment":"neutral","sentiment_score":0.018246714557920183},{"text":"He does government tender work.","start":310.605,"end":312.385,"sentiment":"neutral","sentiment_score":0.022661709040403367},{"text":"Right?","start":312.605,"end":313.105,"sentiment":"neutral","sentiment_score":-0.0036340532824397087}],"sentiment":"neutral","sentiment_score":-0.001603607634275124,"num_words":29,"start":303.885,"end":313.105},{"sentences":[{"text":"And he had created a spreadsheet, put it in the master docu the data drive, the tenders drive, or where all his tenders are, and called it passwords, didn't protect it, and it was a massive spreadsheet to all of these portals for logging into all of these big companies, big, big companies.","start":313.64,"end":331.795,"sentiment":"neutral","sentiment_score":-0.2158101793589457},{"text":"I said, I'm I said, I think, you know, he's he's the 10 yeah.","start":333.77502,"end":339.535,"sentiment":"neutral","sentiment_score":-0.1024110849414553},{"text":"No.","start":339.535,"end":339.695,"sentiment":"neutral","sentiment_score":-0.14786610007286072},{"text":"He's the tender.","start":339.695,"end":340.495,"sentiment":"neutral","sentiment_score":-0.11167007684707642},{"text":"He's the head estimator.","start":340.495,"end":341.635,"sentiment":"neutral","sentiment_score":-0.09660110250115395}],"sentiment":"neutral","sentiment_score":-0.18321300581097602,"num_words":75,"start":313.64,"end":341.635},{"sentences":[{"text":"He's the head estimator.","start":341.855,"end":342.995,"sentiment":"neutral","sentiment_score":-0.12434009648859501},{"text":"I said, mate, you can't do that.","start":343.43,"end":346.81,"sentiment":"negative","sentiment_score":-0.513855727655547},{"text":"I said, if that leaks, I said, it'll be absolute chaos because they're gonna get into all of those portals.","start":347.18997,"end":353.77,"sentiment":"negative","sentiment_score":-0.5768537521362305},{"text":"And what was worse was more sad was these companies had dumb passwords, really dumb passwords.","start":353.99,"end":361.425,"sentiment":"negative","sentiment_score":-0.7053996287286282},{"text":"I was absolutely yeah.","start":361.88498,"end":364.28497,"sentiment":"negative","sentiment_score":-0.4433495029807091}],"sentiment":"negative","sentiment_score":-0.5625728939970335,"num_words":51,"start":341.855,"end":364.28497},{"sentences":[{"text":"Or worse, you know, believe it or not.","start":364.28497,"end":366.865,"sentiment":"negative","sentiment_score":-0.48288071900606155},{"text":"It absolutely it gobsmacked me.","start":367.245,"end":369.26,"sentiment":"negative","sentiment_score":-0.8458624362945557},{"text":"And I and these are multinational in some cases, multinational companies, and I'm going, how you know?","start":369.26,"end":375.1,"sentiment":"negative","sentiment_score":-0.341911841841305},{"text":"And then they wonder why it's stuck.","start":375.1,"end":376.62,"sentiment":"negative","sentiment_score":-0.5023222054753985},{"text":"It's bloody heck.","start":376.62,"end":378.08,"sentiment":"negative","sentiment_score":-0.6302873889605204}],"sentiment":"negative","sentiment_score":-0.48279942125082015,"num_words":40,"start":364.28497,"end":378.08},{"sentences":[{"text":"I mean, honestly, honestly, you just go, come on.","start":379.58,"end":382.7,"sentiment":"neutral","sentiment_score":-0.12345311293999355},{"text":"Think about it.","start":382.7,"end":383.42,"sentiment":"neutral","sentiment_score":-0.11804763476053874},{"text":"You know?","start":383.42,"end":383.985,"sentiment":"neutral","sentiment_score":-0.09208907932043076},{"text":"You don't wanna be on the news, but you're making a sure as hell good effort to be on us.","start":384.06497,"end":391.905,"sentiment":"neutral","sentiment_score":0.024346971744671465},{"text":"Well, yeah.","start":391.905,"end":392.465,"sentiment":"neutral","sentiment_score":-0.05549323558807373}],"sentiment":"neutral","sentiment_score":-0.035373503212920494,"num_words":36,"start":379.58,"end":392.465},{"sentences":[{"text":"Yeah.","start":392.465,"end":392.625,"sentiment":"neutral","sentiment_score":-0.012795181944966316},{"text":"Oh, yeah.","start":392.625,"end":392.94498,"sentiment":"neutral","sentiment_score":0.015316234901547432},{"text":"I can give you a few clues, but they go they go, oh, I can't remember all of these.","start":392.94498,"end":396.465,"sentiment":"neutral","sentiment_score":-0.02310655919504107},{"text":"I just need a way to be able to go and conveniently look.","start":396.465,"end":399.42,"sentiment":"neutral","sentiment_score":0.055785008921073034},{"text":"I said, yep.","start":399.42,"end":400.16,"sentiment":"neutral","sentiment_score":0.011725636819998423}],"sentiment":"neutral","sentiment_score":0.008926176041744551,"num_words":38,"start":392.465,"end":400.16},{"sentences":[{"text":"Okay.","start":400.94,"end":401.02002,"sentiment":"neutral","sentiment_score":0.0787835419178009},{"text":"Fair enough.","start":401.02002,"end":401.58002,"sentiment":"neutral","sentiment_score":0.0839192345738411},{"text":"I said, you need a password manager, mate.","start":401.58002,"end":403.68002,"sentiment":"neutral","sentiment_score":-0.00724656879901886},{"text":"You know, something.","start":403.82,"end":405.1,"sentiment":"neutral","sentiment_score":-0.06020999948183695},{"text":"You can't do that.","start":405.1,"end":406.06003,"sentiment":"neutral","sentiment_score":-0.22856592386960983}],"sentiment":"neutral","sentiment_score":-0.050346901847256556,"num_words":18,"start":400.94,"end":406.06003},{"sentences":[{"text":"You know?","start":406.06003,"end":406.7,"sentiment":"neutral","sentiment_score":-0.08892888948321342},{"text":"I said, because if and he takes his work home with him.","start":406.7,"end":409.26,"sentiment":"neutral","sentiment_score":-0.059121496975421906},{"text":"Same thing.","start":409.26,"end":409.58002,"sentiment":"neutral","sentiment_score":-0.025616017170250416},{"text":"They're on a they're on a laptop and that.","start":409.58002,"end":411.1,"sentiment":"neutral","sentiment_score":-0.030351968482136726},{"text":"He goes, oh, it's alright.","start":411.1,"end":411.90002,"sentiment":"neutral","sentiment_score":0.014476746693253517}],"sentiment":"neutral","sentiment_score":-0.03797772532949845,"num_words":30,"start":406.06003,"end":411.90002},{"sentences":[{"text":"I copied onto this portable hard drive.","start":411.90002,"end":413.895,"sentiment":"neutral","sentiment_score":0.0547620707324573},{"text":"Great.","start":415.25497,"end":415.75497,"sentiment":"positive","sentiment_score":0.5916383266448975},{"text":"So I said, now it's in two places.","start":415.97498,"end":417.675,"sentiment":"neutral","sentiment_score":0.22181269340217113},{"text":"Anyway anyway, just to reset, Vicky.","start":421.335,"end":426.875,"sentiment":"neutral","sentiment_score":0.053002010410030685},{"text":"Thank you.","start":427.495,"end":428.315,"sentiment":"neutral","sentiment_score":0.3192315548658371}],"sentiment":"neutral","sentiment_score":0.1544145642158886,"num_words":24,"start":411.90002,"end":428.315},{"sentences":[{"text":"Vicky.","start":428.74,"end":429.24,"sentiment":"neutral","sentiment_score":0.05603448674082756},{"text":"Yep.","start":429.3,"end":429.8,"sentiment":"neutral","sentiment_score":0.09068205207586288},{"text":"Yep.","start":431.54,"end":431.86,"sentiment":"neutral","sentiment_score":0.0344439297914505},{"text":"Yep.","start":431.86,"end":432.18,"sentiment":"neutral","sentiment_score":0.029070517048239708},{"text":"Have you got her number?","start":432.18,"end":433.06,"sentiment":"neutral","sentiment_score":-0.019547417014837264}],"sentiment":"neutral","sentiment_score":0.012499322286910482,"num_words":9,"start":428.74,"end":433.06},{"sentences":[{"text":"Because I have to call her back.","start":433.06,"end":434.41998,"sentiment":"neutral","sentiment_score":-0.06575380904333931},{"text":"Oh, hang on.","start":434.41998,"end":434.98,"sentiment":"neutral","sentiment_score":-0.036112278078993164},{"text":"Have I got yeah.","start":434.98,"end":435.94,"sentiment":"neutral","sentiment_score":-0.02299321023747325},{"text":"Hang on.","start":435.94,"end":436.76,"sentiment":"neutral","sentiment_score":-0.031357601284980774},{"text":"Because she's at home or something.","start":437.69998,"end":439.24,"sentiment":"neutral","sentiment_score":-0.0485137856254975}],"sentiment":"neutral","sentiment_score":-0.046108375218781555,"num_words":22,"start":433.06,"end":439.24},{"sentences":[{"text":"Yeah.","start":439.86,"end":440.26,"sentiment":"neutral","sentiment_score":-0.0014503635466098783},{"text":"She said 9 sorry.","start":440.26,"end":450.575,"sentiment":"neutral","sentiment_score":-0.02507340838201344},{"text":"9535?","start":450.575,"end":452.435,"sentiment":"neutral","sentiment_score":-0.013064688071608543},{"text":"953-5480.","start":453.77502,"end":456.035,"sentiment":"neutral","sentiment_score":-0.007368137128651142},{"text":"Yeah.","start":457.91998,"end":458.16,"sentiment":"neutral","sentiment_score":0.02273210696876049}],"sentiment":"neutral","sentiment_score":-0.012430589413270354,"num_words":8,"start":439.86,"end":458.16},{"sentences":[{"text":"I'll give her I'll just I'll reset everything.","start":458.16,"end":460.08,"sentiment":"neutral","sentiment_score":-0.020559905329719186},{"text":"I'll get a ring her, and then I'll ask her what she wants for her password so that way at least she'll get what she wants.","start":460.08,"end":464.58,"sentiment":"neutral","sentiment_score":0.1505599938906156},{"text":"And I'll wipe her phone and start again.","start":465.36,"end":468.16,"sentiment":"positive","sentiment_score":0.37857911735773087},{"text":"Yeah.","start":468.16,"end":468.585,"sentiment":"neutral","sentiment_score":0.14129258692264557},{"text":"How many people how many are on Bitwarden, by the way?","start":468.82498,"end":471.465,"sentiment":"neutral","sentiment_score":0.09168622913685712}],"sentiment":"neutral","sentiment_score":0.14682508601496616,"num_words":54,"start":458.16,"end":471.465},{"sentences":[{"text":"How many people use this Bitwarden?","start":471.465,"end":473.16498,"sentiment":"neutral","sentiment_score":0.05398428253829479},{"text":"Does everybody on it?","start":473.625,"end":475.005,"sentiment":"neutral","sentiment_score":0.05567607283592224},{"text":"Yeah.","start":478.505,"end":478.82498,"sentiment":"neutral","sentiment_score":0.07857310771942139},{"text":"Right.","start":478.82498,"end":479.32498,"sentiment":"neutral","sentiment_score":0.08205537497997284},{"text":"Yeah.","start":479.54498,"end":479.865,"sentiment":"neutral","sentiment_score":0.08012211322784424}],"sentiment":"neutral","sentiment_score":0.06056619865389971,"num_words":13,"start":471.465,"end":479.865},{"sentences":[{"text":"Right.","start":479.865,"end":480.365,"sentiment":"neutral","sentiment_score":0.0809277594089508},{"text":"Yeah.","start":506.705,"end":506.94498,"sentiment":"neutral","sentiment_score":0.034219905734062195},{"text":"Yeah.","start":506.94498,"end":507.26498,"sentiment":"neutral","sentiment_score":0.04328661039471626},{"text":"That's right.","start":507.26498,"end":507.745,"sentiment":"neutral","sentiment_score":0.09976622089743614},{"text":"He was.","start":507.745,"end":508.22498,"sentiment":"neutral","sentiment_score":0.08222993835806847}],"sentiment":"neutral","sentiment_score":0.07463237057839121,"num_words":7,"start":479.865,"end":508.22498},{"sentences":[{"text":"He was because we've been talking about it.","start":508.22498,"end":510.75,"sentiment":"neutral","sentiment_score":0.03422439657151699},{"text":"As I say, because we use one password, so he was using the similar sort of methodology because they're all they're all horses for courses.","start":510.75,"end":518.35,"sentiment":"neutral","sentiment_score":0.01605349628254771},{"text":"I mean, you know one, you know them all.","start":518.35,"end":519.95,"sentiment":"neutral","sentiment_score":0.02553341682586405},{"text":"You know?","start":519.95,"end":520.35,"sentiment":"neutral","sentiment_score":0.02115965075790882},{"text":"So it's all similar.","start":520.35,"end":521.71,"sentiment":"neutral","sentiment_score":0.036474754102528095}],"sentiment":"neutral","sentiment_score":0.02277399268738615,"num_words":48,"start":508.22498,"end":521.71},{"sentences":[{"text":"You know?","start":521.71,"end":522.195,"sentiment":"neutral","sentiment_score":0.016207057051360607},{"text":"But I am going to yeah.","start":522.435,"end":525.47504,"sentiment":"neutral","sentiment_score":0.012633829067150751},{"text":"I've just got to make sure they understand that that's the way they get into it is using their but once again, yeah, because it's a different platform, I say, yeah, you can't just jump there with your PIN.","start":525.47504,"end":533.955,"sentiment":"neutral","sentiment_score":0.020942272594532907},{"text":"You still need to use a password.","start":533.955,"end":535.815,"sentiment":"neutral","sentiment_score":-0.019017338752746582},{"text":"That's the whole point because it's extra layer of protection.","start":535.875,"end":539.55005,"sentiment":"neutral","sentiment_score":0.041540896892547606}],"sentiment":"neutral","sentiment_score":0.018863333083572797,"num_words":64,"start":521.71,"end":539.55005},{"sentences":[{"text":"But anyway, that's cool.","start":539.55005,"end":540.43005,"sentiment":"neutral","sentiment_score":0.27709411829710007},{"text":"We reset everything.","start":540.43005,"end":541.23004,"sentiment":"neutral","sentiment_score":0.15836574882268906},{"text":"I'll just tell her.","start":541.23004,"end":541.87,"sentiment":"neutral","sentiment_score":0.11158689111471176},{"text":"Yeah.","start":541.87,"end":542.37,"sentiment":"neutral","sentiment_score":0.10748469084501266},{"text":"But I'll check with Karen because I think everybody's doing it that way anyway.","start":542.83,"end":546.75,"sentiment":"neutral","sentiment_score":0.14765252811568125}],"sentiment":"neutral","sentiment_score":0.16170928340691787,"num_words":26,"start":539.55005,"end":546.75},{"sentences":[{"text":"We'll put it this way.","start":546.75,"end":547.81,"sentiment":"neutral","sentiment_score":0.21831388175487518},{"text":"If you've got other people doing it that way, then she'll be doing the same.","start":547.95496,"end":551.63495,"sentiment":"neutral","sentiment_score":0.1558725466330846},{"text":"You know?","start":551.63495,"end":552.1149,"sentiment":"neutral","sentiment_score":0.039278456941246986},{"text":"Yeah.","start":552.1149,"end":552.6149,"sentiment":"neutral","sentiment_score":0.05961282178759575},{"text":"Alright.","start":554.0349,"end":554.5349,"sentiment":"neutral","sentiment_score":0.1491432785987854}],"sentiment":"neutral","sentiment_score":0.15487377593914667,"num_words":24,"start":546.75,"end":554.5349},{"sentences":[{"text":"Thank you.","start":555.07495,"end":555.89496,"sentiment":"positive","sentiment_score":0.6412696242332458},{"text":"Alright.","start":556.51495,"end":556.9149,"sentiment":"positive","sentiment_score":0.5857462286949158},{"text":"Leave it with me.","start":556.9149,"end":557.55493,"sentiment":"neutral","sentiment_score":0.31843147426843643},{"text":"Thank you.","start":557.55493,"end":557.95496,"sentiment":"positive","sentiment_score":0.7234301269054413},{"text":"Cheers, mate.","start":557.95496,"end":558.43494,"sentiment":"positive","sentiment_score":0.6540152132511139}],"sentiment":"positive","sentiment_score":0.5360820049589331,"num_words":11,"start":555.07495,"end":558.43494},{"sentences":[{"text":"Bye.","start":558.43494,"end":558.93494,"sentiment":"neutral","sentiment_score":-0.1022770255804062}],"sentiment":"neutral","sentiment_score":-0.1022770255804062,"num_words":1,"start":558.43494,"end":558.93494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've found Infinity Infinity. Brendan speaking.\n\nChannel 0: Hey, Brandon. It's Mike. How are you going?\n\nChannel 1: Oh, hi. How are you going?\n\nChannel 0: Good. I'm not sure whether you or one of the other team just been talking with Kate sorry. Vicky Donovan.\n\nChannel 1: I did. Yeah. She could look. I just said, I have to get something in writing. She didn't know her password,\n\nChannel 0: Yeah.\n\nChannel 1: and she she couldn't get her MFA. And I said, look, I can't just do it on a phone call because you can't get into anything. Because all\n\nChannel 0: No.\n\nChannel 1: she had was her PIN, and I said, I can't reset your password on a on a random call. Sorry.\n\nChannel 0: No. No.\n\nChannel 1: I\n\nChannel 0: That's\n\nChannel 1: know it's\n\nChannel 0: fine.\n\nChannel 1: it's probably her. I just I've just\n\nChannel 0: No. No. It's\n\nChannel 1: yeah.\n\nChannel 0: it's\n\nChannel 1: I\n\nChannel 0: all good. And I said to it, just product I just didn't say it's protocol, and it's good. There's no problem with it. I just\n\nChannel 1: yeah.\n\nChannel 0: wanted to\n\nChannel 1: Okay.\n\nChannel 0: ask\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: a bit more\n\nChannel 1: Yeah.\n\nChannel 0: general terms because\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: with with my Bitwarden, I am not set up through single sign on. I've got the Bitwarden master password. As long as I know that, I can I\n\nChannel 1: Yeah.\n\nChannel 0: can,\n\nChannel 1: Yeah.\n\nChannel 0: you know, do\n\nChannel 1: Because\n\nChannel 0: stuff?\n\nChannel 1: I think because you're an ad I think because you're the admin or the master user\n\nChannel 0: Is that the\n\nChannel 1: or\n\nChannel 0: difference?\n\nChannel 1: something. Probably because it has to allow for access outside of that. It's like I use one password,\n\nChannel 0: Yeah.\n\nChannel 1: so I can I can log in just using a password? It's got nothing to do with my single sign on.\n\nChannel 0: Right.\n\nChannel 1: But I know some of the guys in here are using single sign on for the it'd be the same sort of process, I would imagine. Because the whole point is if someone leaves the company, we can block the sign in just by deactivating their 365 account.\n\nChannel 0: Yes.\n\nChannel 1: So that\n\nChannel 0: Okay.\n\nChannel 1: that's\n\nChannel 0: That that makes sense.\n\nChannel 1: which makes sense. Yeah.\n\nChannel 0: So what\n\nChannel 1: But\n\nChannel 0: what's happened with Vicky this morning? Because she it's\n\nChannel 1: I\n\nChannel 0: not\n\nChannel 1: just told\n\nChannel 0: she\n\nChannel 1: look.\n\nChannel 0: said\n\nChannel 1: It\n\nChannel 0: it's not coming up or something.\n\nChannel 1: no. No. No. Well, what it was was what started was she she this is the problem. We get it all the time.\n\nPeople it lets you sign in with a PIN, and then that's all they start remembering is a PIN. I said, yes, you have a PIN, but you also have a password. I said, if you go to a different computer and go to sign in, it's not gonna want a PIN. It's gonna want your password.\n\nChannel 0: Mhmm.\n\nChannel 1: PINs are just for convenience. But I said, in order to sign into Bitwarden, because it's using it's a different app, it's a single sign on, so it'll be requesting your password. So I said, put your password in. She goes, I don't know what that is. I said, well, I've got no.\n\nI couldn't I couldn't tell you. So I said, alright. What we'll do is we do a password reset. So there's an option there. We've put self start self-service password\n\nChannel 0: Yeah.\n\nChannel 1: reset. I\n\nChannel 0: Yeah.\n\nChannel 1: said, so if you forget your password, you can reset your own password. So we went through that, and I said, right. It comes up and says, send a request to your authenticator app, you\n\nChannel 0: Yeah.\n\nChannel 1: know, for the two factor. Can't do it. She said, oh, it's not coming up on my phone. I said, well, I said, well, you're out. I'm out of that's all.\n\nThose are the only options I've got. So I said, what I've do is wipe the MFA and reset your password and set you up again. But I said, I\n\nChannel 0: Yeah.\n\nChannel 1: can't just you know, that's where we got to. So I said, because I have to do a complete reset of you as a person, I said, I have to get it in writing because, obviously, I said, not not to say that it's a risk, but I said, yeah, you you\n\nChannel 0: Yeah. No. No. I understand that.\n\nChannel 1: obviously, I said, not not to say that it's a risk, but I said, yeah, you you you say you are who you say you are, but yeah. Anyway,\n\nChannel 0: Yeah. You don't\n\nChannel 1: I\n\nChannel 0: know. So\n\nChannel 1: said, I don't know.\n\nChannel 0: is it possible to get the system to ask the user on a much more regular basis to sign in with their password. So they they're forced to remember their password\n\nChannel 1: I'll ask\n\nChannel 0: for the system\n\nChannel 1: I'll ask Karen if I'll ask Karen if that's it's a thing. Yeah. We're effectively every periodically, it asks for a sign\n\nChannel 0: periodically.\n\nChannel 1: in rather than\n\nChannel 0: And\n\nChannel 1: a\n\nChannel 0: I get\n\nChannel 1: pen.\n\nChannel 0: you don't want it all through the day because, you know, you walk away from\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: No.\n\nChannel 0: computer,\n\nChannel 1: No.\n\nChannel 0: you gotta\n\nChannel 1: No.\n\nChannel 0: sign back in. But maybe\n\nChannel 1: Yeah.\n\nChannel 0: I don't know whether\n\nChannel 1: Yeah.\n\nChannel 0: it's possible.\n\nChannel 1: Once\n\nChannel 0: The\n\nChannel 1: every\n\nChannel 0: initial sign in, you know, if\n\nChannel 1: yeah.\n\nChannel 0: you haven't been if\n\nChannel 1: Or\n\nChannel 0: you turn\n\nChannel 1: once a\n\nChannel 0: the\n\nChannel 1: month\n\nChannel 0: computer\n\nChannel 1: even\n\nChannel 0: off or\n\nChannel 1: or something.\n\nChannel 0: eve yeah. Whatever it is. Just something a bit more\n\nChannel 1: Yeah.\n\nChannel 0: regularly so that people are forced to remember it.\n\nChannel 1: So I have to remember it because, honestly, if I had a dollar for every\n\nChannel 0: Mhmm.\n\nChannel 1: time I've had these exact things, people go, oh, so if I only got a PIN, you know, and I got so they get a new phone. It's a classic. Oh,\n\nChannel 0: Yeah.\n\nChannel 1: I just use a PIN number. I said, well, you've yeah. You do. You yeah. I said, yeah.\n\nIt's a but you do have a password. A 100% you have a password. I said, you know, you've got to remember the password and the PIN, Because if you can't\n\nChannel 0: Yep.\n\nChannel 1: remember your PIN, the the password, you fall back.\n\nChannel 0: Yes. Absolutely.\n\nChannel 1: But I said, because we have to we have to give out complicated passwords these days. Everyone moans, so they all jump on the PINs, you see. They don't have to remember this. You know? But I said, you still have to remember it.\n\nDon't bloody just\n\nChannel 0: But\n\nChannel 1: throw\n\nChannel 0: people\n\nChannel 1: it in\n\nChannel 0: can\n\nChannel 1: the bin.\n\nChannel 0: reset the password after the initial one to something that they want, albeit\n\nChannel 1: Absolutely.\n\nChannel 0: still complicated.\n\nChannel 1: Absolutely. Absolutely. Absolutely. We often now will go reset pass password change on first sign in. So they go through the process if we onboard anybody, and the first thing that comes up, it says provide a password that you'd like to use for yourself, and they can they can then create their own.\n\nI said, well, you don't have to use the ones we give you. But exactly, exactly. We just say, look, don't be daft and make them too easy. You know, try try\n\nChannel 0: No.\n\nChannel 1: to be think about it from a security perspective just to be good about it. And we we put policies in. Yeah. I had someone ring me up the other day, you know, and they go, oh, Susanna. Make my you know, because her name was Susanna.\n\nAnd I and\n\nChannel 0: Yeah.\n\nChannel 1: and I said, you can't do that.\n\nChannel 0: No. No.\n\nChannel 1: You can't use bloody your name as your password with some numbers on the end. I said, it's just anyway, it's just it seems to be really we struggle. We do struggle. In fact, we picked up we're gonna send out a broadcast. We've been talking about it.\n\nI've picked up honestly, there's a company I do work for. This gentleman's worked there for thirty years. He does government tender work. Right? And he had created a spreadsheet, put it in the master docu the data drive, the tenders drive, or where all his tenders are, and called it passwords, didn't protect it, and it was a massive spreadsheet to all of these portals for logging into all of these big companies, big, big companies.\n\nI said,\n\nChannel 0: And\n\nChannel 1: I'm I said,\n\nChannel 0: he's their\n\nChannel 1: I\n\nChannel 0: IT manager. No. I'm sorry.\n\nChannel 1: think, you know, he's he's the 10 yeah. No. He's the tender. He's the head estimator. He's the head estimator.\n\nI said,\n\nChannel 0: Wow.\n\nChannel 1: mate, you can't do that. I said, if\n\nChannel 0: No.\n\nChannel 1: that leaks, I said, it'll be absolute chaos because they're gonna get into all of those portals. And what was worse was more sad was these companies had dumb passwords, really dumb passwords.\n\nChannel 0: Password\n\nChannel 1: I was\n\nChannel 0: 12\n\nChannel 1: absolutely\n\nChannel 0: 3.\n\nChannel 1: yeah. Or worse, you know, believe it or not. It absolutely it gobsmacked me. And I and these are multinational in some cases, multinational companies, and I'm going,\n\nChannel 0: Yeah.\n\nChannel 1: how you know? And then they wonder why it's stuck. It's bloody heck.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I mean, honestly, honestly, you just go, come on. Think about it. You know? You don't wanna be on the news, but you're making a sure as hell good effort to be on\n\nChannel 0: Yeah. And then it said, and we have no idea how it happened.\n\nChannel 1: us. Well, yeah. Yeah. Oh, yeah. I can give you a few clues, but they go they go, oh, I can't remember all of these.\n\nI just need a way to be able to go and conveniently look. I said, yep. Okay. Fair enough. I said, you need a password manager, mate.\n\nYou\n\nChannel 0: Yep.\n\nChannel 1: know, something. You can't do that. You know? I said, because if and he takes his work home with him. Same thing.\n\nThey're on a they're on a laptop and that. He goes, oh, it's alright. I copied onto this portable hard drive.\n\nChannel 0: Great news.\n\nChannel 1: Great. So I said, now it's in two places.\n\nChannel 0: Alright.\n\nChannel 1: Anyway anyway,\n\nChannel 0: I'll shoot you an email, Brandon. Just asking you\n\nChannel 1: just\n\nChannel 0: to\n\nChannel 1: to reset,\n\nChannel 0: I've given you\n\nChannel 1: Vicky.\n\nChannel 0: authorization to reset\n\nChannel 1: Thank\n\nChannel 0: Vicky\n\nChannel 1: you.\n\nChannel 0: Donovan.\n\nChannel 1: Vicky. Yep.\n\nChannel 0: And, yeah, give me a bell if there's any dramas.\n\nChannel 1: Yep. Yep. Have you got her number? Because I have to call her back. Oh, hang on.\n\nChannel 0: She\n\nChannel 1: Have I got yeah. Hang\n\nChannel 0: yes.\n\nChannel 1: on. Because she's at home or something.\n\nChannel 0: Well,\n\nChannel 1: Yeah.\n\nChannel 0: she is,\n\nChannel 1: She\n\nChannel 0: but\n\nChannel 1: said\n\nChannel 0: she's on the extension. She's got ring a toe. So she's on and I think it's 95350480.\n\nChannel 1: 9 sorry. 9535?\n\nChannel 0: Yeah.\n\nChannel 1: 953-5480.\n\nChannel 0: Zero 0480. Yeah.\n\nChannel 1: Yeah. I'll give her I'll just I'll reset everything. I'll get a ring her, and then I'll ask her what she wants for her password so that way at least she'll get what she wants.\n\nChannel 0: Yep. All\n\nChannel 1: And\n\nChannel 0: good.\n\nChannel 1: I'll wipe her phone and start again. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: How\n\nChannel 0: I'll show\n\nChannel 1: many\n\nChannel 0: you\n\nChannel 1: people\n\nChannel 0: the\n\nChannel 1: how many are on Bitwarden, by the way? How many people use this Bitwarden? Does everybody on it?\n\nChannel 0: pretty much.\n\nChannel 1: Yeah. Right.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: it was\n\nChannel 1: Right.\n\nChannel 0: one of the last things that do you remember, like, two years ago, we have the data bridge? It was one of the last things we rolled out from that to try and get people on it. It's not it's not perfect yet, but there's a lot of people aren't using it. And I think Kieran is aware because he was helping Jay and or Ken to roll it out.\n\nChannel 1: Yeah. Yeah. That's right. He was. He was because we've been talking about it.\n\nAs I say,\n\nChannel 0: Yeah.\n\nChannel 1: because we use one password, so he was using the similar sort of methodology because\n\nChannel 0: Yeah.\n\nChannel 1: they're all they're all horses for courses.\n\nChannel 0: Yeah.\n\nChannel 1: I mean, you know one, you know them all. You know? So it's all similar. You know? But I am going to yeah.\n\nI've just got to make sure they understand that that's the way they get into it is using their but once again, yeah, because it's a different platform, I say, yeah, you can't just jump there\n\nChannel 0: Yeah.\n\nChannel 1: with your PIN. You still\n\nChannel 0: No.\n\nChannel 1: need to use a password. That's the whole point because it's extra layer of protection. But anyway, that's cool. We reset everything. I'll just tell her.\n\nYeah. But I'll check with Karen because I think everybody's doing it that way anyway. We'll put it this way. If you've got other people doing it that way, then\n\nChannel 0: Yeah.\n\nChannel 1: she'll\n\nChannel 0: Yeah.\n\nChannel 1: be doing the same. You know?\n\nChannel 0: Yeah. She\n\nChannel 1: Yeah.\n\nChannel 0: is. Alright. All good. I'll shoot\n\nChannel 1: Alright.\n\nChannel 0: you that email, and then,\n\nChannel 1: Thank\n\nChannel 0: that'd\n\nChannel 1: you.\n\nChannel 0: be great. Thanks,\n\nChannel 1: Alright.\n\nChannel 0: Brendan.\n\nChannel 1: Leave\n\nChannel 0: Bye.\n\nChannel 1: it with me. Thank you. Cheers, mate. 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cool.","start":539.55005,"end":540.43005,"sentiment":"neutral","sentiment_score":0.27709411829710007},{"text":"We reset everything.","start":540.43005,"end":541.23004,"sentiment":"neutral","sentiment_score":0.15836574882268906},{"text":"I'll just tell her.","start":541.23004,"end":541.87,"sentiment":"neutral","sentiment_score":0.11158689111471176}],"sentiment":"neutral","sentiment_score":0.086693006209456,"channel":1,"num_words":26,"start":534.515,"end":541.87},{"sentences":[{"text":"Yeah.","start":541.87,"end":542.37,"sentiment":"neutral","sentiment_score":0.10748469084501266},{"text":"But I'll check with Karen because I think everybody's doing it that way anyway.","start":542.83,"end":546.75,"sentiment":"neutral","sentiment_score":0.14765252811568125},{"text":"We'll put it this way.","start":546.75,"end":547.81,"sentiment":"neutral","sentiment_score":0.21831388175487518},{"text":"If you've got other people doing it that way, then","start":547.95496,"end":550.05493,"sentiment":"neutral","sentiment_score":0.15598268508911134}],"sentiment":"neutral","sentiment_score":0.1608672114710013,"channel":1,"num_words":30,"start":541.87,"end":550.05493},{"sentences":[{"text":"Yeah.","start":549.57495,"end":550.07495,"sentiment":"neutral","sentiment_score":0.0622449666261673}],"sentiment":"neutral","sentiment_score":0.0622449666261673,"channel":0,"num_words":1,"start":549.57495,"end":550.07495},{"sentences":[{"text":"she'll","start":550.43494,"end":550.75494,"sentiment":"neutral","sentiment_score":0.07741682231426239}],"sentiment":"neutral","sentiment_score":0.07741682231426239,"channel":1,"num_words":1,"start":550.43494,"end":550.75494},{"sentences":[{"text":"Yeah.","start":550.615,"end":551.115,"sentiment":"neutral","sentiment_score":0.1270349621772766}],"sentiment":"neutral","sentiment_score":0.1270349621772766,"channel":0,"num_words":1,"start":550.615,"end":551.115},{"sentences":[{"text":"be doing the same.","start":550.75494,"end":551.63495,"sentiment":"neutral","sentiment_score":0.1752111315727234},{"text":"You know?","start":551.63495,"end":552.1149,"sentiment":"neutral","sentiment_score":0.039278456941246986}],"sentiment":"neutral","sentiment_score":0.1299002400288979,"channel":1,"num_words":6,"start":550.75494,"end":552.1149},{"sentences":[{"text":"Yeah.","start":551.915,"end":552.07495,"sentiment":"neutral","sentiment_score":0.0847250297665596},{"text":"She","start":552.07495,"end":552.235,"sentiment":"neutral","sentiment_score":0.06901197135448456}],"sentiment":"neutral","sentiment_score":0.07686850056052208,"channel":0,"num_words":2,"start":551.915,"end":552.235},{"sentences":[{"text":"Yeah.","start":552.1149,"end":552.6149,"sentiment":"neutral","sentiment_score":0.05961282178759575}],"sentiment":"neutral","sentiment_score":0.05961282178759575,"channel":1,"num_words":1,"start":552.1149,"end":552.6149},{"sentences":[{"text":"is.","start":552.235,"end":552.735,"sentiment":"neutral","sentiment_score":0.06731618195772171},{"text":"Alright.","start":552.795,"end":553.295,"sentiment":"neutral","sentiment_score":0.2940616011619568},{"text":"All good.","start":553.355,"end":553.75494,"sentiment":"positive","sentiment_score":0.5519098341464996},{"text":"I'll shoot","start":553.75494,"end":554.07495,"sentiment":"neutral","sentiment_score":0.21003218740224838}],"sentiment":"neutral","sentiment_score":0.31421030436952907,"channel":0,"num_words":6,"start":552.235,"end":554.07495},{"sentences":[{"text":"Alright.","start":554.0349,"end":554.5349,"sentiment":"neutral","sentiment_score":0.1491432785987854}],"sentiment":"neutral","sentiment_score":0.1491432785987854,"channel":1,"num_words":1,"start":554.0349,"end":554.5349},{"sentences":[{"text":"you that email, and then,","start":554.07495,"end":555.035,"sentiment":"neutral","sentiment_score":0.18953575193881989}],"sentiment":"neutral","sentiment_score":0.18953575193881989,"channel":0,"num_words":5,"start":554.07495,"end":555.035},{"sentences":[{"text":"Thank","start":555.07495,"end":555.39496,"sentiment":"positive","sentiment_score":0.7395535707473755}],"sentiment":"positive","sentiment_score":0.7395535707473755,"channel":1,"num_words":1,"start":555.07495,"end":555.39496},{"sentences":[{"text":"that'd","start":555.27496,"end":555.51495,"sentiment":"positive","sentiment_score":0.6595008373260498}],"sentiment":"positive","sentiment_score":0.6595008373260498,"channel":0,"num_words":1,"start":555.27496,"end":555.51495},{"sentences":[{"text":"you.","start":555.39496,"end":555.89496,"sentiment":"positive","sentiment_score":0.5429856777191162}],"sentiment":"positive","sentiment_score":0.5429856777191162,"channel":1,"num_words":1,"start":555.39496,"end":555.89496},{"sentences":[{"text":"be great.","start":555.51495,"end":556.25494,"sentiment":"positive","sentiment_score":0.6521540880203247},{"text":"Thanks,","start":556.39496,"end":556.71497,"sentiment":"positive","sentiment_score":0.6482347249984741}],"sentiment":"positive","sentiment_score":0.6508476336797079,"channel":0,"num_words":3,"start":555.51495,"end":556.71497},{"sentences":[{"text":"Alright.","start":556.51495,"end":556.9149,"sentiment":"positive","sentiment_score":0.5857462286949158}],"sentiment":"positive","sentiment_score":0.5857462286949158,"channel":1,"num_words":1,"start":556.51495,"end":556.9149},{"sentences":[{"text":"Brendan.","start":556.71497,"end":557.115,"sentiment":"positive","sentiment_score":0.4238506555557251}],"sentiment":"positive","sentiment_score":0.4238506555557251,"channel":0,"num_words":1,"start":556.71497,"end":557.115},{"sentences":[{"text":"Leave","start":556.9149,"end":557.15497,"sentiment":"neutral","sentiment_score":0.14240974187850952}],"sentiment":"neutral","sentiment_score":0.14240974187850952,"channel":1,"num_words":1,"start":556.9149,"end":557.15497},{"sentences":[{"text":"Bye.","start":557.115,"end":557.615,"sentiment":"neutral","sentiment_score":0.2239445447921753}],"sentiment":"neutral","sentiment_score":0.2239445447921753,"channel":0,"num_words":1,"start":557.115,"end":557.615},{"sentences":[{"text":"it with me.","start":557.15497,"end":557.55493,"sentiment":"positive","sentiment_score":0.37710538506507874},{"text":"Thank you.","start":557.55493,"end":557.95496,"sentiment":"positive","sentiment_score":0.7234301269054413},{"text":"Cheers, mate.","start":557.95496,"end":558.43494,"sentiment":"positive","sentiment_score":0.6540152132511139},{"text":"Bye.","start":558.43494,"end":558.93494,"sentiment":"neutral","sentiment_score":-0.1022770255804062}],"sentiment":"positive","sentiment_score":0.47299122624099255,"channel":1,"num_words":8,"start":557.15497,"end":558.93494}]},"summary":{"result":"success","short":"Representatives from various companies address issues with accessing certain accounts and resetting passwords. They emphasize the importance of resetting passwords and providing a complete reset. Representatives also discuss a password reset process for customers, where temporary passwords are asked and reset through a password and a reset password process. The speaker emphasizes the importance of being on the lookout for password mistakes and mentions a problem with passwords leading to chaos. They also discuss the use of a password manager and a new data bridge platform."},"intents":{"segments":[{"text":"So I said, what I've do is wipe the MFA and reset your password and set you up again. But I said, I Yeah.","start_word":600,"end_word":623,"intents":[{"intent":"Reset passwords","confidence_score":0.17856371}]},{"text":"But I said, because we have to we have to give out complicated passwords these days. Everyone moans, so they all jump on the PINs, you see. They don't have to remember this. You know? But I said, you still have to remember it. Don't bloody just But throw people it in can the bin. reset the password after the initial one to something that they want, albeit Absolutely. still complicated. Absolutely.","start_word":980,"end_word":1051,"intents":[{"intent":"Evaluate customer's passwords","confidence_score":2.30752e-9}]},{"text":"You can't use bloody your name as your password with some numbers on the end.","start_word":1198,"end_word":1212,"intents":[{"intent":"Seek clarification on password usage","confidence_score":0.00044183986}]},{"text":"Anyway anyway, I'll shoot you an email, Brandon. Just asking you just to to reset, I've given you Vicky. authorization to reset Thank Vicky you.","start_word":1607,"end_word":1631,"intents":[{"intent":"Reset passwords","confidence_score":0.58780974}]},{"text":"We reset everything. I'll just tell her. Yeah.","start_word":1987,"end_word":1994,"intents":[{"intent":"Reset passwords","confidence_score":0.11752456}]}]},"sentiments":{"segments":[{"text":"You've found Infinity Infinity. Brendan speaking. Hey, Brandon. It's Mike. How are you going? Oh, hi. How are you going?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.2120951861143112},{"text":"Good.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4936026930809021},{"text":"I'm not sure whether you or one of the other team just been talking with Kate sorry. Vicky Donovan. I did. Yeah. She could look. I just said, I have to get something in writing. She didn't know her password, Yeah. and she she couldn't get her MFA. And I said, look, I can't just do it on a phone call because you can't get into anything. Because all No. she had was her PIN, and I said, I can't reset your password on a on a random call. Sorry. No. No. That's I know it's fine. it's probably her. I just I've No. just No. It's yeah. it's I all good. And I said to it, just product I just didn't say it's protocol, and it's good. There's no problem with it. I just yeah. wanted to Okay. ask Yeah. you Yeah. a bit more Yeah. general terms because Yeah. Yeah. with with my Bitwarden, I am not set up through single sign on. I've got the Bitwarden master password. As long as I know that, I can I Yeah. can, you Yeah. know, do stuff? Because I think because you're an ad I think because you're the admin or the master user Is that the or difference? something. Probably because it has to allow for access outside of that. It's like I use one password, Yeah. so I can I can log in just using a password? It's got nothing to do with my single sign on. Right. But I know some of the guys in here are using single sign on for the it'd be the same sort of process, I would imagine. Because the whole point is if someone leaves the company, we can block the sign in just by deactivating their 365 account. Yes. So that Okay. that's That that makes sense. which makes sense. Yeah. So what But what's happened with Vicky this morning? Because she it's I not just told she look. said It it's not coming up or something. no. No. No. Well, what it was was what started was she she this is the problem. We get it all the time. People it lets you sign in with a PIN, and then that's all they start remembering is a PIN. I said, yes, you have a PIN, but you also have a password. I said, if you go to a different computer and go to sign in, it's not gonna want a PIN. It's gonna want your password. Mhmm. PINs are just for convenience. But I said, in order to sign into Bitwarden, because it's using it's a different app, it's a single sign on, so it'll be requesting your password. So I said, put your password in. She goes, I don't know what that is. I said, well, I've got no. I couldn't I couldn't tell you. So I said, alright. What we'll do is we do a password reset. So there's an option there. We've put self start self-service password Yeah. reset. I Yeah. said, so if you forget your password, you can reset your own password. So we went through that, and I said, right. It comes up and says, send a request to your authenticator app, you Yeah. know, for the two factor.","start_word":21,"end_word":566,"sentiment":"neutral","sentiment_score":-0.06773720820853998},{"text":"Can't do it.","start_word":567,"end_word":569,"sentiment":"negative","sentiment_score":-0.3362905979156494},{"text":"She said, oh, it's not coming up on my phone. I said, well, I said, well, you're out.","start_word":570,"end_word":587,"sentiment":"neutral","sentiment_score":-0.25516477227211},{"text":"I'm out of that's all.","start_word":588,"end_word":592,"sentiment":"negative","sentiment_score":-0.4930119216442108},{"text":"Those are the only options I've got. So I said, what I've do is wipe the MFA and reset your password and set you up again. But I said, I Yeah. can't just you know, that's where we got to. So I said, because I have to do a complete reset of you as a person, I said, I have to get it in writing because, obviously, I said, not not to say that it's a risk, but I said, yeah, you you Yeah. No. No. I understand that. obviously, I said, not not to say that it's a risk, but I said, yeah, you you you say you are who you say you are, but yeah. Anyway, Yeah. You don't I know. So said, I don't know. is it possible to get the system to ask the user on a much more regular basis to sign in with their password. So they they're forced to remember their password I'll ask for the system I'll ask Karen if I'll ask Karen if that's it's a thing. Yeah. We're effectively every periodically, it asks for a sign periodically. in rather than And a I get pen. you don't want it all through the day because, you know, you walk away from No. your No. computer, No. you gotta No. sign back in. But maybe Yeah. I don't know whether Yeah. it's possible. Once The every initial sign in, you know, if yeah. you haven't been if Or you turn once a the month computer even off or or something. eve yeah. Whatever it is. Just something a bit more Yeah. regularly so that people are forced to remember it. So I have to remember it because, honestly, if I had a dollar for every Mhmm. time I've had these exact things, people go, oh, so if I only got a PIN, you know, and I got so they get a new phone.","start_word":593,"end_word":913,"sentiment":"neutral","sentiment_score":-0.08814032055507197},{"text":"It's a classic.","start_word":914,"end_word":916,"sentiment":"positive","sentiment_score":0.6655228734016418},{"text":"Oh, Yeah. I just use a PIN number. I said, well, you've yeah. You do. You yeah. I said, yeah. It's a but you do have a password. A 100% you have a password. I said, you know, you've got to remember the password and the PIN, Because if you can't Yep. remember your PIN, the the password, you fall Yes. back. Absolutely. But I said, because we have to we have to give out complicated passwords these days. Everyone moans, so they all jump on the PINs, you see. They don't have to remember this. You know? But I said, you still have to remember it. Don't bloody just But throw people it in can the bin. reset the password after the initial one to something that they want, albeit Absolutely. still complicated. Absolutely. Absolutely. Absolutely. We often now will go reset pass password change on first sign in. So they go through the process if we onboard anybody, and the first thing that comes up, it says provide a password that you'd like to use for yourself, and they can they can then create their own. I said, well, you don't have to use the ones we give you. But exactly, exactly. We just say, look, don't be daft and make them too easy. You know, try try No. to be think about it from a security perspective just to be good about it. And we we put policies in. Yeah. I had someone ring me up the other day, you know, and they go, oh, Susanna. Make my you know, because her name was Susanna. And I and Yeah.","start_word":917,"end_word":1188,"sentiment":"neutral","sentiment_score":0.011614671908318996},{"text":"and I said, you can't do that. No. No. You can't use bloody your name as your password with some numbers on the end. I said, it's just anyway, it's just it seems to be really we struggle.","start_word":1189,"end_word":1226,"sentiment":"negative","sentiment_score":-0.501089334487915},{"text":"We do struggle. In fact, we picked up we're gonna send out a broadcast. We've been talking about it. I've picked up honestly, there's a company I do work for. This gentleman's worked there for thirty years. He does government tender work. Right? And he had created a spreadsheet, put it in the master docu the data drive, the tenders drive, or where all his tenders are, and called it passwords, didn't protect it, and it was a massive spreadsheet to all of these portals for logging into all of these big companies, big, big companies. I said, And I'm I said, he's their I IT manager. No. I'm sorry. think, you know, he's he's the 10 yeah. No. He's the tender. He's the head estimator. He's the head estimator. I said, Wow.","start_word":1227,"end_word":1359,"sentiment":"neutral","sentiment_score":-0.12479274719953536},{"text":"mate, you can't do that. I said, if No. that leaks, I said, it'll be absolute chaos because they're gonna get into all of those portals. And what was worse was more sad was these companies had dumb passwords, really dumb passwords. Password I was 12 absolutely 3. yeah. Or worse, you know, believe it or not. It absolutely it gobsmacked me. And I and these are multinational in some cases, multinational companies, and I'm going, Yeah.","start_word":1360,"end_word":1436,"sentiment":"negative","sentiment_score":-0.5616861581802368},{"text":"how you know?","start_word":1437,"end_word":1439,"sentiment":"neutral","sentiment_score":-0.3020036220550537},{"text":"And then they wonder why it's stuck. It's bloody heck.","start_word":1440,"end_word":1449,"sentiment":"negative","sentiment_score":-0.5756229162216187},{"text":"Yeah. Yeah. I mean, honestly, honestly, you just go, come on. Think about it. You know? You don't wanna be on the news, but you're making a sure as hell good effort to be on Yeah. And then it said, and we have no idea how it happened. us. Well, yeah. Yeah. Oh, yeah. I can give you a few clues, but they go they go, oh, I can't remember all of these. I just need a way to be able to go and conveniently look. I said, yep. Okay. Fair enough. I said, you need a password manager, mate. You Yep. know, something. You can't do that. You know? I said, because if and he takes his work home with him. Same thing. They're on a they're on a laptop and that. He goes, oh, it's alright. I copied onto this portable hard drive.","start_word":1450,"end_word":1594,"sentiment":"neutral","sentiment_score":-0.040368899805792446},{"text":"Great news. Great.","start_word":1595,"end_word":1597,"sentiment":"positive","sentiment_score":0.6545106172561646},{"text":"So I said, now it's in two places. Alright. Anyway anyway, I'll shoot you an email, Brandon. Just asking you just to to reset, I've given you Vicky. authorization to reset Thank Vicky you. Donovan. Vicky. Yep. And, yeah, give me a bell if there's any dramas. Yep. Yep. Have you got her number? Because I have to call her back. Oh, hang on. She Have I got yeah. Hang yes. on. Because she's at home or something. Well, Yeah. she is, She but said she's on the extension. She's got ring a toe. So she's on and I think it's 95350480. 9 sorry. 9535? Yeah. 953-5480. Zero 0480. Yeah. Yeah. I'll give her I'll just I'll reset everything. I'll get a ring her, and then I'll ask her what she wants for her password so that way at least she'll get what she wants. Yep.","start_word":1598,"end_word":1743,"sentiment":"neutral","sentiment_score":0.043609032075699064},{"text":"All And good. I'll wipe her phone and start again.","start_word":1744,"end_word":1753,"sentiment":"positive","sentiment_score":0.42955735325813293},{"text":"Yeah. Alright. How I'll show many you people the how many are on Bitwarden, by the way? How many people use this Bitwarden? Does everybody on it? pretty much. Yeah. Right. So Yeah. it was Right. one of the last things that do you remember, like, two years ago, we have the data bridge? It was one of the last things we rolled out from that to try and get people on it. It's not it's not perfect yet, but there's a lot of people aren't using it. And I think Kieran is aware because he was helping Jay and or Ken to roll it out. Yeah. Yeah. That's right. He was. He was because we've been talking about it. As I say, Yeah. because we use one password, so he was using the similar sort of methodology because Yeah. they're all they're all horses for courses. Yeah. I mean, you know one, you know them all. You know? So it's all similar. You know? But I am going to yeah. I've just got to make sure they understand that that's the way they get into it is using their but once again, yeah, because it's a different platform, I say, yeah, you can't just jump there Yeah. with your PIN. You still No. need to use a password. That's the whole point because it's extra layer of protection. But anyway, that's cool. We reset everything. I'll just tell her. Yeah. But I'll check with Karen because I think everybody's doing it that way anyway. We'll put it this way. If you've got other people doing it that way, then Yeah. she'll Yeah. be doing the same. You know? Yeah. She Yeah. is. Alright.","start_word":1754,"end_word":2037,"sentiment":"neutral","sentiment_score":0.0512842327146463},{"text":"All good.","start_word":2038,"end_word":2039,"sentiment":"positive","sentiment_score":0.5332245826721191},{"text":"I'll shoot Alright.","start_word":2040,"end_word":2042,"sentiment":"neutral","sentiment_score":0.19174998998641968},{"text":"you that email, and then, Thank that'd you. be great. Thanks, Alright. Brendan.","start_word":2043,"end_word":2055,"sentiment":"positive","sentiment_score":0.47443124651908875},{"text":"Leave Bye.","start_word":2056,"end_word":2057,"sentiment":"neutral","sentiment_score":0.20356084406375885},{"text":"it with me. Thank you. Cheers, mate. Bye.","start_word":2058,"end_word":2065,"sentiment":"positive","sentiment_score":0.540947675704956}],"average":{"sentiment":"neutral","sentiment_score":-0.05377094286127109}}}}