{"metadata":{"transaction_key":"deprecated","request_id":"019eaaa1-b02c-78e2-ab47-aa5a949661be","sha256":"5aebdb32ce5cf5fa296966d12290068eb2eaf64d64f5a49f8cfd08b6bd5f9d0f","created":"2026-06-09T04:26:24.910Z","duration":94.103935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":64,"output_tokens":64},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":64,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Jamie from Cloud Solution IT.","confidence":0.89746094,"words":[{"word":"jamie","start":6.24,"end":6.74,"confidence":0.72998047,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.07871565222740173},{"word":"from","start":6.8799996,"end":7.3599997,"confidence":0.9633789,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08096429705619812},{"word":"cloud","start":7.3599997,"end":7.8399997,"confidence":0.6948242,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.10083826631307602},{"word":"solution","start":7.8399997,"end":8.34,"confidence":0.89746094,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.1015397161245346},{"word":"it","start":8.48,"end":8.98,"confidence":0.9172363,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.10254256427288055}],"paragraphs":{"transcript":"\nJamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":6.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.0929200991988182}],"sentiment":"neutral","sentiment_score":0.0929200991988182,"num_words":5,"start":6.24,"end":8.98}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"if","start":0.16,"end":0.39999998,"confidence":0.70654297,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.017655283212661743},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019711770117282867},{"word":"record","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.04587605223059654},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.016231266781687737},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02059950679540634},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018686169758439064},{"word":"reason","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0003245994448661804},{"word":"for","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.012862203642725945},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.013573167845606804},{"word":"i'll","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0020370278507471085},{"word":"see","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.002510927617549896},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0026739249005913734},{"word":"this","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.010296491906046867},{"word":"person","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.003779053688049317},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0019659698009490967},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.003963085822761059},{"word":"thanks","start":15.435,"end":15.935,"confidence":0.8220215,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6180005073547363},{"word":"jamie","start":16.075,"end":16.575,"confidence":0.9914551,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.5185530185699463},{"word":"please","start":16.795,"end":17.275,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.007100045680999756},{"word":"stay","start":17.275,"end":17.595001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.029668480157852173},{"word":"on","start":17.595001,"end":17.755001,"confidence":0.73339844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004647687077522278},{"word":"the","start":17.755001,"end":17.835,"confidence":0.56640625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12757107615470886},{"word":"line","start":17.835,"end":18.335,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.08979740738868713},{"word":"i'm","start":39.95,"end":40.19,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4379768371582031},{"word":"sorry","start":40.19,"end":40.69,"confidence":0.9812012,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.44890984892845154},{"word":"this","start":40.75,"end":40.91,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6762430667877197},{"word":"person","start":40.91,"end":41.309998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6083300113677979},{"word":"is","start":41.309998,"end":41.47,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.579605758190155},{"word":"not","start":41.47,"end":41.71,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5374889373779297},{"word":"available","start":41.71,"end":42.21,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5054019689559937},{"word":"if","start":42.705,"end":42.785,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.30601486563682556},{"word":"you","start":42.785,"end":42.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1829293817281723},{"word":"would","start":42.945,"end":43.105,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.20672258734703064},{"word":"like","start":43.105,"end":43.345,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.18077653646469116},{"word":"to","start":43.345,"end":43.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21945761144161224},{"word":"leave","start":43.425,"end":43.665,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2238633781671524},{"word":"an","start":43.665,"end":43.825,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2176821231842041},{"word":"additional","start":43.825,"end":44.305,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2436142861843109},{"word":"message","start":44.305,"end":44.805,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2650482952594757},{"word":"please","start":44.945,"end":45.265,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.22891581058502197},{"word":"reply","start":45.265,"end":45.665,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.3168378472328186},{"word":"after","start":45.665,"end":45.905,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15884539484977722},{"word":"the","start":45.905,"end":46.065,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1888670325279236},{"word":"tone","start":46.065,"end":46.565,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1194412112236023}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.011256067198701203},{"text":"Thanks, Jamie.","start":15.435,"end":16.575,"sentiment":"positive","sentiment_score":0.5682767629623413},{"text":"Please stay on the line.","start":16.795,"end":18.335,"sentiment":"neutral","sentiment_score":0.0021115094423294067},{"text":"I'm sorry.","start":39.95,"end":40.69,"sentiment":"negative","sentiment_score":-0.44344334304332733},{"text":"This person is not available.","start":40.75,"end":42.21,"sentiment":"negative","sentiment_score":-0.5814139485359192}],"sentiment":"neutral","sentiment_score":-0.09423141436030467,"num_words":30,"start":0.16,"end":42.21},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.705,"end":46.565,"sentiment":"neutral","sentiment_score":-0.2185011687023299}],"sentiment":"neutral","sentiment_score":-0.2185011687023299,"num_words":14,"start":42.705,"end":46.565}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.011256067198701203}],"sentiment":"neutral","sentiment_score":-0.011256067198701203,"channel":1,"num_words":16,"start":0.16,"end":4.58},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":6.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.0929200991988182}],"sentiment":"neutral","sentiment_score":0.0929200991988182,"channel":0,"num_words":5,"start":6.24,"end":8.98},{"sentences":[{"text":"Thanks, Jamie.","start":15.435,"end":16.575,"sentiment":"positive","sentiment_score":0.5682767629623413},{"text":"Please stay on the line.","start":16.795,"end":18.335,"sentiment":"neutral","sentiment_score":0.0021115094423294067},{"text":"I'm sorry.","start":39.95,"end":40.69,"sentiment":"negative","sentiment_score":-0.44344334304332733},{"text":"This person is not available.","start":40.75,"end":42.21,"sentiment":"negative","sentiment_score":-0.5814139485359192},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.705,"end":46.565,"sentiment":"neutral","sentiment_score":-0.2185011687023299}],"sentiment":"neutral","sentiment_score":-0.20378077562366212,"channel":1,"num_words":28,"start":15.435,"end":46.565}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"intents":[{"intent":"Assist callers","confidence_score":0.0018944497}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.014030964113771915},{"text":"Thanks, Jamie.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.5682767629623413},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":-0.013206643983721731},{"text":"I'm sorry. This person is not available.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.5112929344177246},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"sentiment":"neutral","sentiment_score":-0.22201156616210935}],"average":{"sentiment":"neutral","sentiment_score":-0.1031828671693802}}}}