{"metadata":{"transaction_key":"deprecated","request_id":"019dcc11-97aa-7c73-898d-510d3008ee5a","sha256":"0aa1b105dcf9bfed4cd731f52f4c24c4f626faa06aaab0bb78321778e6acdc52","created":"2026-04-26T23:13:19.837Z","duration":78.98394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":240,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":261,"output_tokens":261},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":261,"output_tokens":35}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. Thank you so much for calling your Soul account. How may I help you today? I understand your concern. However, you have reached Airtel Australia, and we don't service any other phone number, especially a phone number in India. We are a Internet service provider and a mobile plan services. So above your Indian phone number, you have to call your local network, which is Airtel India. We're a separate company. It just so happened the same Airtel name. Yeah. It's okay. Have a good one.","confidence":0.9995117,"words":[{"word":"good","start":1.04,"end":1.36,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4113090634346008},{"word":"morning","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4077962040901184},{"word":"thank","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6949836611747742},{"word":"you","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7107730507850647},{"word":"so","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6692014932632446},{"word":"much","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6734954118728638},{"word":"for","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6734781861305237},{"word":"calling","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.705034077167511},{"word":"your","start":3.1999998,"end":3.36,"confidence":0.44677734,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7790226936340332},{"word":"soul","start":3.36,"end":3.6,"confidence":0.23083496,"punctuated_word":"Soul","sentiment":"positive","sentiment_score":0.5843083262443542},{"word":"account","start":3.6,"end":4.0,"confidence":0.7561035,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7279342412948608},{"word":"how","start":4.0,"end":4.08,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5636072158813477},{"word":"may","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5623824000358582},{"word":"i","start":4.3199997,"end":4.4,"confidence":0.9941406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5858418941497803},{"word":"help","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5400530695915222},{"word":"you","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5614585280418396},{"word":"today","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4506961703300476},{"word":"i","start":45.285,"end":45.525,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10305366665124892},{"word":"understand","start":45.525,"end":46.025,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.1278654783964157},{"word":"your","start":46.165,"end":46.645,"confidence":0.9277344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11646582186222076},{"word":"concern","start":46.645,"end":47.125,"confidence":0.98706055,"punctuated_word":"concern.","sentiment":"neutral","sentiment_score":-0.10848815739154816},{"word":"however","start":47.125,"end":47.625,"confidence":0.99853516,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.1522800624370575},{"word":"you","start":48.565002,"end":48.805,"confidence":0.59033203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18561412394046783},{"word":"have","start":48.805,"end":49.045,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17536474764347076},{"word":"reached","start":49.045,"end":49.525,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.19194182753562927},{"word":"airtel","start":49.525,"end":50.025,"confidence":0.9967448,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.15117311477661133},{"word":"australia","start":50.645,"end":51.145,"confidence":0.9477539,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.17412474751472473},{"word":"and","start":51.445,"end":51.605,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15342606604099274},{"word":"we","start":51.605,"end":51.845,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.23915868997573853},{"word":"don't","start":51.845,"end":52.085,"confidence":0.9367676,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2576153874397278},{"word":"service","start":52.085,"end":52.585,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.25836479663848877},{"word":"any","start":52.645,"end":52.885002,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.28583458065986633},{"word":"other","start":52.885002,"end":53.364998,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.32542359828948975},{"word":"phone","start":53.364998,"end":53.605,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2497541606426239},{"word":"number","start":53.605,"end":54.105,"confidence":0.97094727,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.2627415060997009},{"word":"especially","start":55.125,"end":55.625,"confidence":0.9970703,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.2705269753932953},{"word":"a","start":55.845,"end":56.085,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23756413161754608},{"word":"phone","start":56.085,"end":56.325,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.19820758700370789},{"word":"number","start":56.325,"end":56.565002,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.2229350507259369},{"word":"in","start":56.565002,"end":56.805,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2304233610630035},{"word":"india","start":56.805,"end":57.305,"confidence":1.0,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.2471129894256592},{"word":"we","start":57.68,"end":57.84,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1483037769794464},{"word":"are","start":57.84,"end":58.0,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.13411827385425568},{"word":"a","start":58.0,"end":58.16,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1433226466178894},{"word":"internet","start":58.16,"end":58.66,"confidence":0.94384766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.16400383412837982},{"word":"service","start":58.8,"end":59.3,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.16166944801807404},{"word":"provider","start":59.359997,"end":59.84,"confidence":1.0,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.13869276642799375},{"word":"and","start":59.84,"end":60.0,"confidence":0.9482422,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16202688217163086},{"word":"a","start":60.0,"end":60.16,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1873109340667725},{"word":"mobile","start":60.16,"end":60.48,"confidence":0.9941406,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.15207257866859436},{"word":"plan","start":60.48,"end":60.8,"confidence":0.96777344,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.1638966053724289},{"word":"services","start":60.8,"end":61.3,"confidence":0.9279785,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.190895676612854},{"word":"so","start":61.44,"end":61.94,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11210376024246216},{"word":"above","start":62.0,"end":62.399998,"confidence":0.984375,"punctuated_word":"above","sentiment":"neutral","sentiment_score":-0.11837276071310043},{"word":"your","start":62.399998,"end":62.719997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16062308847904205},{"word":"indian","start":62.719997,"end":63.12,"confidence":1.0,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.13755422830581665},{"word":"phone","start":63.12,"end":63.359997,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.11791727691888808},{"word":"number","start":63.359997,"end":63.76,"confidence":0.99658203,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.1237698495388031},{"word":"you","start":63.76,"end":64.0,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1340315192937851},{"word":"have","start":64.0,"end":64.32,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10584231466054916},{"word":"to","start":64.32,"end":64.82,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10618790984153748},{"word":"call","start":65.28,"end":65.52,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10565374791622162},{"word":"your","start":65.52,"end":66.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12521809339523315},{"word":"local","start":66.0,"end":66.479996,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.08765262365341187},{"word":"network","start":66.479996,"end":66.979996,"confidence":0.92700195,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.1169869527220726},{"word":"which","start":67.119995,"end":67.36,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.11469759047031404},{"word":"is","start":67.36,"end":67.759995,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1094404086470604},{"word":"airtel","start":67.759995,"end":68.24,"confidence":0.9996745,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.07862891256809235},{"word":"india","start":68.24,"end":68.74,"confidence":0.99560547,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.11910748481750488},{"word":"we're","start":69.45894,"end":69.69894,"confidence":0.8635254,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.07432042062282562},{"word":"a","start":69.69894,"end":69.938934,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08633385598659515},{"word":"separate","start":69.938934,"end":70.41894,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.07646134495735168},{"word":"company","start":70.41894,"end":70.91894,"confidence":0.7849121,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.09696757048368454},{"word":"it","start":70.978935,"end":71.05894,"confidence":0.5625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.06035302206873894},{"word":"just","start":71.05894,"end":71.298935,"confidence":0.98828125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.061557844281196594},{"word":"so","start":71.298935,"end":71.45894,"confidence":0.55615234,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05767355114221573},{"word":"happened","start":71.45894,"end":71.85893,"confidence":0.6333008,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.05170784890651703},{"word":"the","start":71.85893,"end":72.018936,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038921110332012177},{"word":"same","start":72.018936,"end":72.258934,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.034754179418087006},{"word":"airtel","start":72.258934,"end":72.758934,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.04097352921962738},{"word":"name","start":72.81893,"end":73.31893,"confidence":0.9995117,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.06721433997154236},{"word":"yeah","start":75.13893,"end":75.63893,"confidence":0.7561035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05114979296922684},{"word":"it's","start":76.49893,"end":76.73894,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2955828607082367},{"word":"okay","start":76.73894,"end":77.13893,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.3203970193862915},{"word":"have","start":77.13893,"end":77.37894,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5337285399436951},{"word":"a","start":77.37894,"end":77.45894,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4977130591869354},{"word":"good","start":77.45894,"end":77.69894,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.47361207008361816},{"word":"one","start":77.69894,"end":78.19894,"confidence":0.99902344,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4416980445384979}],"paragraphs":{"transcript":"\nGood morning. Thank you so much for calling your Soul account. How may I help you today? I understand your concern. However, you have reached Airtel Australia, and we don't service any other phone number, especially a phone number in India.\n\nWe are a Internet service provider and a mobile plan services. So above your Indian phone number, you have to call your local network, which is Airtel India. We're a separate company. It just so happened the same Airtel name. Yeah.\n\nIt's okay. Have a good one.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.4095526337623596},{"text":"Thank you so much for calling your Soul account.","start":1.76,"end":4.0,"sentiment":"positive","sentiment_score":0.6909145712852478},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5440065463383993},{"text":"I understand your concern.","start":45.285,"end":47.125,"sentiment":"neutral","sentiment_score":-0.11396828107535839},{"text":"However, you have reached Airtel Australia, and we don't service any other phone number, especially a phone number in India.","start":47.125,"end":57.305,"sentiment":"neutral","sentiment_score":-0.22347937524318695}],"sentiment":"neutral","sentiment_score":0.13111987946237005,"num_words":41,"start":1.04,"end":57.305},{"sentences":[{"text":"We are a Internet service provider and a mobile plan services.","start":57.68,"end":61.3,"sentiment":"neutral","sentiment_score":-0.15875576571984726},{"text":"So above your Indian phone number, you have to call your local network, which is Airtel India.","start":61.44,"end":68.74,"sentiment":"neutral","sentiment_score":-0.11610520718728795},{"text":"We're a separate company.","start":69.45894,"end":70.91894,"sentiment":"neutral","sentiment_score":-0.08352079801261425},{"text":"It just so happened the same Airtel name.","start":70.978935,"end":73.31893,"sentiment":"neutral","sentiment_score":-0.05164442816749215},{"text":"Yeah.","start":75.13893,"end":75.63893,"sentiment":"neutral","sentiment_score":0.05114979296922684}],"sentiment":"neutral","sentiment_score":-0.10771196998837518,"num_words":41,"start":57.68,"end":75.63893},{"sentences":[{"text":"It's okay.","start":76.49893,"end":77.13893,"sentiment":"neutral","sentiment_score":0.3079899400472641},{"text":"Have a good one.","start":77.13893,"end":78.19894,"sentiment":"positive","sentiment_score":0.48668792843818665}],"sentiment":"positive","sentiment_score":0.42712193230787915,"num_words":6,"start":76.49893,"end":78.19894}]}}]},{"alternatives":[{"transcript":"Hi there. Good morning. So this so my mother has come to Australia from India, and she had an Airtel number back in India. So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account. It's like we are not able to connect to the network. So is there a way I can get a duplicate SIM in India? Like, one of our family member can collect that duplicate SIM and can activate that number. Oh, okay. Oh, okay. Oh, okay. Sorry. Thank you. Thanks. Thank you.","confidence":0.99609375,"words":[{"word":"hi","start":6.0,"end":6.16,"confidence":0.6401367,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.06832549721002579},{"word":"there","start":6.16,"end":6.3999996,"confidence":0.97753906,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.10726229846477509},{"word":"good","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.13894204795360565},{"word":"morning","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.09678492695093156},{"word":"so","start":7.3599997,"end":7.8599997,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02260160818696022},{"word":"this","start":8.16,"end":8.559999,"confidence":0.2956543,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.020271891728043556},{"word":"so","start":8.88,"end":9.04,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01662587933242321},{"word":"my","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.014493796974420547},{"word":"mother","start":9.28,"end":9.679999,"confidence":1.0,"punctuated_word":"mother","sentiment":"neutral","sentiment_score":-0.01107800006866455},{"word":"has","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.014126459136605264},{"word":"come","start":10.559999,"end":11.059999,"confidence":0.9941406,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.01758464239537716},{"word":"to","start":11.12,"end":11.36,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010526325553655624},{"word":"australia","start":11.36,"end":11.86,"confidence":0.99902344,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.016920780763030052},{"word":"from","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0018080025911331177},{"word":"india","start":12.24,"end":12.559999,"confidence":0.9460449,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.01530858501791954},{"word":"and","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0102752186357975},{"word":"she","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.007362347096204758},{"word":"had","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.02112344279885292},{"word":"an","start":13.12,"end":13.28,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.009138636291027067},{"word":"airtel","start":13.28,"end":13.679999,"confidence":0.9926758,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.01672959327697754},{"word":"number","start":13.679999,"end":14.0,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.025937721133232117},{"word":"back","start":14.0,"end":14.24,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.007418781518936157},{"word":"in","start":14.24,"end":14.4,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01146550290286541},{"word":"india","start":14.4,"end":14.9,"confidence":0.9946289,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.002007518894970417},{"word":"so","start":15.615,"end":16.115,"confidence":0.9604492,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.048297300934791565},{"word":"she","start":16.255001,"end":16.755001,"confidence":0.9980469,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.07616282999515533},{"word":"hasn't","start":16.815,"end":17.315,"confidence":0.99365234,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.07297229021787643},{"word":"she","start":18.735,"end":19.135,"confidence":0.99121094,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.05231426656246185},{"word":"so","start":19.295,"end":19.455,"confidence":0.99609375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0647534430027008},{"word":"we","start":19.455,"end":19.695,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06464117765426636},{"word":"are","start":19.695,"end":19.935,"confidence":0.9863281,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.031450144946575165},{"word":"trying","start":19.935,"end":20.175,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.039988353848457336},{"word":"to","start":20.175,"end":20.335,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029578715562820435},{"word":"we","start":20.415,"end":20.494999,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.029496390372514725},{"word":"have","start":20.494999,"end":20.615,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.025573190301656723},{"word":"i","start":20.735,"end":21.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044698916375637054},{"word":"reached","start":21.215,"end":21.455,"confidence":0.47314453,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.029693525284528732},{"word":"out","start":21.455,"end":21.955,"confidence":0.6035156,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.026500826701521873},{"word":"to","start":22.335,"end":22.575,"confidence":0.6220703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01841556653380394},{"word":"her","start":22.575,"end":22.655,"confidence":0.87158203,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.02578013762831688},{"word":"number","start":22.655,"end":23.055,"confidence":0.98828125,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.020930994302034375},{"word":"yesterday","start":23.055,"end":23.535,"confidence":0.99902344,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":-0.010397128760814668},{"word":"with","start":23.535,"end":23.695,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.017339861020445824},{"word":"an","start":23.695,"end":23.935001,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02239306643605232},{"word":"international","start":23.935001,"end":24.435001,"confidence":0.98291016,"punctuated_word":"international","sentiment":"neutral","sentiment_score":-0.03120887465775013},{"word":"roaming","start":24.494999,"end":24.994999,"confidence":0.8930664,"punctuated_word":"roaming,","sentiment":"neutral","sentiment_score":-0.027269724756479263},{"word":"but","start":26.654999,"end":27.055,"confidence":0.9819336,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07558494806289673},{"word":"i","start":27.055,"end":27.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2192043513059616},{"word":"can't","start":27.215,"end":27.535,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2360275238752365},{"word":"see","start":27.535,"end":27.695,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.2094777524471283},{"word":"that","start":27.695,"end":27.935,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2847869396209717},{"word":"roaming","start":27.935,"end":28.335,"confidence":1.0,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.2768779397010803},{"word":"is","start":28.335,"end":28.494999,"confidence":0.9428711,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.34178003668785095},{"word":"there","start":28.494999,"end":28.735,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.3143775761127472},{"word":"in","start":28.735,"end":28.895,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3046722710132599},{"word":"her","start":28.895,"end":29.395,"confidence":0.99609375,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.28463661670684814},{"word":"account","start":30.015,"end":30.415,"confidence":0.99365234,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.25219759345054626},{"word":"it's","start":30.415,"end":30.78,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.30078229308128357},{"word":"like","start":30.86,"end":31.1,"confidence":0.7138672,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.29807376861572266},{"word":"we","start":31.1,"end":31.18,"confidence":0.81591797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3039681613445282},{"word":"are","start":31.18,"end":31.26,"confidence":0.9941406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3090037405490875},{"word":"not","start":31.26,"end":31.58,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.34413015842437744},{"word":"able","start":31.58,"end":31.900002,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.29506054520606995},{"word":"to","start":31.900002,"end":31.980001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3145010769367218},{"word":"connect","start":31.980001,"end":32.46,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.19674216210842133},{"word":"to","start":32.46,"end":32.62,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2570856213569641},{"word":"the","start":32.62,"end":32.78,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2352009415626526},{"word":"network","start":32.78,"end":33.28,"confidence":0.99609375,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.19744732975959775},{"word":"so","start":33.9,"end":34.4,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07106523960828781},{"word":"is","start":34.62,"end":34.78,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06510549038648605},{"word":"there","start":34.78,"end":35.02,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05281980335712433},{"word":"a","start":35.02,"end":35.1,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04693105444312096},{"word":"way","start":35.1,"end":35.34,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.0537382997572422},{"word":"i","start":35.34,"end":35.5,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05399312078952789},{"word":"can","start":35.5,"end":35.66,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04478985071182251},{"word":"get","start":35.66,"end":35.9,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07014285773038864},{"word":"a","start":35.9,"end":36.06,"confidence":0.41992188,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0563586950302124},{"word":"duplicate","start":36.06,"end":36.56,"confidence":0.9941406,"punctuated_word":"duplicate","sentiment":"neutral","sentiment_score":-0.028329813852906227},{"word":"sim","start":36.7,"end":37.2,"confidence":0.9350586,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.048219937831163406},{"word":"in","start":38.86,"end":39.1,"confidence":0.96875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06855685263872147},{"word":"india","start":39.1,"end":39.6,"confidence":0.9189453,"punctuated_word":"India?","sentiment":"neutral","sentiment_score":-0.08471979200839996},{"word":"like","start":39.9,"end":40.06,"confidence":0.8823242,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.03599143773317337},{"word":"one","start":40.06,"end":40.3,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0373973548412323},{"word":"of","start":40.3,"end":40.46,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04181981831789017},{"word":"our","start":40.46,"end":40.620003,"confidence":0.93408203,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.044834427535533905},{"word":"family","start":40.620003,"end":40.940002,"confidence":1.0,"punctuated_word":"family","sentiment":"neutral","sentiment_score":-0.03590170294046402},{"word":"member","start":40.940002,"end":41.260002,"confidence":0.921875,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.031320955604314804},{"word":"can","start":41.260002,"end":41.5,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.018233351409435272},{"word":"collect","start":41.5,"end":41.74,"confidence":0.9941406,"punctuated_word":"collect","sentiment":"neutral","sentiment_score":-0.04369285702705383},{"word":"that","start":41.74,"end":41.98,"confidence":0.8310547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05286567658185959},{"word":"duplicate","start":41.98,"end":42.46,"confidence":0.99902344,"punctuated_word":"duplicate","sentiment":"neutral","sentiment_score":-0.02740720845758915},{"word":"sim","start":42.46,"end":42.7,"confidence":0.9838867,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.0340106338262558},{"word":"and","start":42.7,"end":42.86,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030542153865098953},{"word":"can","start":42.86,"end":43.1,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02808847278356552},{"word":"activate","start":43.1,"end":43.6,"confidence":0.99902344,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":-0.04523744806647301},{"word":"that","start":43.66,"end":43.9,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11445780098438264},{"word":"number","start":43.9,"end":44.4,"confidence":0.8059082,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.08510813117027283},{"word":"oh","start":69.56,"end":69.88,"confidence":0.8557129,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09287409484386444},{"word":"okay","start":69.88,"end":70.38,"confidence":0.9680176,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.07382407784461975},{"word":"oh","start":71.35894,"end":71.59894,"confidence":0.8562012,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.057995349168777466},{"word":"okay","start":71.59894,"end":72.09894,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.03970099985599518},{"word":"oh","start":73.59894,"end":74.09894,"confidence":0.8913574,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.012567991390824318},{"word":"okay","start":74.158936,"end":74.658936,"confidence":0.99609375,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.016093768179416656},{"word":"sorry","start":74.95894,"end":75.43894,"confidence":0.9904785,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.018206600099802017},{"word":"thank","start":75.43894,"end":75.75894,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27939510345458984},{"word":"you","start":75.75894,"end":76.158936,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22271263599395752},{"word":"thanks","start":76.158936,"end":76.658936,"confidence":0.98583984,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.33212733268737793},{"word":"thank","start":78.07894,"end":78.31894,"confidence":0.81591797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4685094356536865},{"word":"you","start":78.31894,"end":78.81894,"confidence":0.9916992,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2812904119491577}],"paragraphs":{"transcript":"\nHi there. Good morning. So this so my mother has come to Australia from India, and she had an Airtel number back in India. So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account. It's like we are not able to connect to the network.\n\nSo is there a way I can get a duplicate SIM in India? Like, one of our family member can collect that duplicate SIM and can activate that number. Oh, okay. Oh, okay. Oh, okay.\n\nSorry. Thank you. Thanks. Thank you.","paragraphs":[{"sentences":[{"text":"Hi there.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.08779389783740044},{"text":"Good morning.","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":0.1178634874522686},{"text":"So this so my mother has come to Australia from India, and she had an Airtel number back in India.","start":7.3599997,"end":14.9,"sentiment":"neutral","sentiment_score":-0.004085810063406825},{"text":"So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account.","start":15.615,"end":30.415,"sentiment":"neutral","sentiment_score":-0.1093781901467027},{"text":"It's like we are not able to connect to the network.","start":30.415,"end":33.28,"sentiment":"neutral","sentiment_score":-0.27745416354049335}],"sentiment":"neutral","sentiment_score":-0.09311584565405022,"num_words":68,"start":6.0,"end":33.28},{"sentences":[{"text":"So is there a way I can get a duplicate SIM in India?","start":33.9,"end":39.6,"sentiment":"neutral","sentiment_score":-0.05729006216503107},{"text":"Like, one of our family member can collect that duplicate SIM and can activate that number.","start":39.9,"end":44.4,"sentiment":"neutral","sentiment_score":-0.0441818394465372},{"text":"Oh, okay.","start":69.56,"end":70.38,"sentiment":"neutral","sentiment_score":-0.0833490863442421},{"text":"Oh, okay.","start":71.35894,"end":72.09894,"sentiment":"neutral","sentiment_score":-0.04884817451238632},{"text":"Oh, okay.","start":73.59894,"end":74.658936,"sentiment":"neutral","sentiment_score":-0.014330879785120487}],"sentiment":"neutral","sentiment_score":-0.04984961487352848,"num_words":35,"start":33.9,"end":74.658936},{"sentences":[{"text":"Sorry.","start":74.95894,"end":75.43894,"sentiment":"neutral","sentiment_score":-0.018206600099802017},{"text":"Thank you.","start":75.43894,"end":76.158936,"sentiment":"neutral","sentiment_score":0.2510538697242737},{"text":"Thanks.","start":76.158936,"end":76.658936,"sentiment":"neutral","sentiment_score":0.33212733268737793},{"text":"Thank you.","start":78.07894,"end":78.81894,"sentiment":"positive","sentiment_score":0.3748999238014221}],"sentiment":"neutral","sentiment_score":0.2609713866064946,"num_words":6,"start":74.95894,"end":78.81894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Thank you so much for calling your Soul account. How may I help you today?\n\nChannel 1: Hi there. Good morning. So this so my mother has come to Australia from India, and she had an Airtel number back in India. So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account. It's like we are not able to connect to the network.\n\nSo is there a way I can get a duplicate SIM in India? Like, one of our family member can collect that duplicate SIM and can activate that number.\n\nChannel 0: I understand your concern. However, you have reached Airtel Australia, and we don't service any other phone number, especially a phone number in India. We are a Internet service provider and a mobile plan services. So above your Indian phone number, you have to call your local network, which is Airtel India. We're\n\nChannel 1: Oh,\n\nChannel 0: a\n\nChannel 1: okay.\n\nChannel 0: separate company. It just so\n\nChannel 1: Oh,\n\nChannel 0: happened\n\nChannel 1: okay.\n\nChannel 0: the same Airtel name.\n\nChannel 1: Oh, okay. Sorry.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you. Thanks.\n\nChannel 0: It's okay. Have a good one.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.4095526337623596},{"text":"Thank you so much for calling your Soul account.","start":1.76,"end":4.0,"sentiment":"positive","sentiment_score":0.6909145712852478},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5440065463383993}],"sentiment":"positive","sentiment_score":0.6059632757130791,"channel":0,"num_words":17,"start":1.04,"end":5.2999997},{"sentences":[{"text":"Hi there.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.08779389783740044},{"text":"Good morning.","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":0.1178634874522686},{"text":"So this so my mother has come to Australia from India, and she had an Airtel number back in India.","start":7.3599997,"end":14.9,"sentiment":"neutral","sentiment_score":-0.004085810063406825},{"text":"So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account.","start":15.615,"end":30.415,"sentiment":"neutral","sentiment_score":-0.1093781901467027},{"text":"It's like we are not able to connect to the network.","start":30.415,"end":33.28,"sentiment":"neutral","sentiment_score":-0.27745416354049335}],"sentiment":"neutral","sentiment_score":-0.09311584565405022,"channel":1,"num_words":68,"start":6.0,"end":33.28},{"sentences":[{"text":"So is there a way I can get a duplicate SIM in India?","start":33.9,"end":39.6,"sentiment":"neutral","sentiment_score":-0.05729006216503107},{"text":"Like, one of our family member can collect that duplicate SIM and can activate that number.","start":39.9,"end":44.4,"sentiment":"neutral","sentiment_score":-0.0441818394465372}],"sentiment":"neutral","sentiment_score":-0.05005793928586204,"channel":1,"num_words":29,"start":33.9,"end":44.4},{"sentences":[{"text":"I understand your concern.","start":45.285,"end":47.125,"sentiment":"neutral","sentiment_score":-0.11396828107535839},{"text":"However, you have reached Airtel Australia, and we don't service any other phone number, especially a phone number in India.","start":47.125,"end":57.305,"sentiment":"neutral","sentiment_score":-0.22347937524318695},{"text":"We are a Internet service provider and a mobile plan services.","start":57.68,"end":61.3,"sentiment":"neutral","sentiment_score":-0.15875576571984726},{"text":"So above your Indian phone number, you have to call your local network, which is Airtel India.","start":61.44,"end":68.74,"sentiment":"neutral","sentiment_score":-0.11610520718728795},{"text":"We're","start":69.45894,"end":69.69894,"sentiment":"neutral","sentiment_score":-0.07432042062282562}],"sentiment":"neutral","sentiment_score":-0.16452609424321157,"channel":0,"num_words":53,"start":45.285,"end":69.69894},{"sentences":[{"text":"Oh,","start":69.56,"end":69.88,"sentiment":"neutral","sentiment_score":-0.09287409484386444}],"sentiment":"neutral","sentiment_score":-0.09287409484386444,"channel":1,"num_words":1,"start":69.56,"end":69.88},{"sentences":[{"text":"a","start":69.69894,"end":69.938934,"sentiment":"neutral","sentiment_score":-0.08633385598659515}],"sentiment":"neutral","sentiment_score":-0.08633385598659515,"channel":0,"num_words":1,"start":69.69894,"end":69.938934},{"sentences":[{"text":"okay.","start":69.88,"end":70.38,"sentiment":"neutral","sentiment_score":-0.07382407784461975}],"sentiment":"neutral","sentiment_score":-0.07382407784461975,"channel":1,"num_words":1,"start":69.88,"end":70.38},{"sentences":[{"text":"separate company.","start":69.938934,"end":70.91894,"sentiment":"neutral","sentiment_score":-0.08671445772051811},{"text":"It just so","start":70.978935,"end":71.45894,"sentiment":"neutral","sentiment_score":-0.05986147249738375}],"sentiment":"neutral","sentiment_score":-0.0706026665866375,"channel":0,"num_words":5,"start":69.938934,"end":71.45894},{"sentences":[{"text":"Oh,","start":71.35894,"end":71.59894,"sentiment":"neutral","sentiment_score":-0.057995349168777466}],"sentiment":"neutral","sentiment_score":-0.057995349168777466,"channel":1,"num_words":1,"start":71.35894,"end":71.59894},{"sentences":[{"text":"happened","start":71.45894,"end":71.85893,"sentiment":"neutral","sentiment_score":-0.05170784890651703}],"sentiment":"neutral","sentiment_score":-0.05170784890651703,"channel":0,"num_words":1,"start":71.45894,"end":71.85893},{"sentences":[{"text":"okay.","start":71.59894,"end":72.09894,"sentiment":"neutral","sentiment_score":-0.03970099985599518}],"sentiment":"neutral","sentiment_score":-0.03970099985599518,"channel":1,"num_words":1,"start":71.59894,"end":72.09894},{"sentences":[{"text":"the same Airtel name.","start":71.85893,"end":73.31893,"sentiment":"neutral","sentiment_score":-0.04546578973531723}],"sentiment":"neutral","sentiment_score":-0.04546578973531723,"channel":0,"num_words":4,"start":71.85893,"end":73.31893},{"sentences":[{"text":"Oh, okay.","start":73.59894,"end":74.658936,"sentiment":"neutral","sentiment_score":-0.014330879785120487},{"text":"Sorry.","start":74.95894,"end":75.43894,"sentiment":"neutral","sentiment_score":-0.018206600099802017}],"sentiment":"neutral","sentiment_score":-0.015622786556680998,"channel":1,"num_words":3,"start":73.59894,"end":75.43894},{"sentences":[{"text":"Yeah.","start":75.13893,"end":75.63893,"sentiment":"neutral","sentiment_score":0.05114979296922684}],"sentiment":"neutral","sentiment_score":0.05114979296922684,"channel":0,"num_words":1,"start":75.13893,"end":75.63893},{"sentences":[{"text":"Thank you.","start":75.43894,"end":76.158936,"sentiment":"neutral","sentiment_score":0.2510538697242737},{"text":"Thanks.","start":76.158936,"end":76.658936,"sentiment":"neutral","sentiment_score":0.33212733268737793}],"sentiment":"neutral","sentiment_score":0.2780783573786418,"channel":1,"num_words":3,"start":75.43894,"end":76.658936},{"sentences":[{"text":"It's okay.","start":76.49893,"end":77.13893,"sentiment":"neutral","sentiment_score":0.3079899400472641},{"text":"Have a good one.","start":77.13893,"end":78.19894,"sentiment":"positive","sentiment_score":0.48668792843818665}],"sentiment":"positive","sentiment_score":0.42712193230787915,"channel":0,"num_words":6,"start":76.49893,"end":78.19894},{"sentences":[{"text":"Thank you.","start":78.07894,"end":78.81894,"sentiment":"positive","sentiment_score":0.3748999238014221}],"sentiment":"positive","sentiment_score":0.3748999238014221,"channel":1,"num_words":2,"start":78.07894,"end":78.81894}]},"summary":{"result":"success","short":"The customer is trying to get a duplicate SIM for their mother who is in Australia from India. The agent informs them that they do not service any other phone numbers in India and advises them to call Airtel India to activate the SIM. The agent also explains that Airtel Australia is a separate company and they do not service any other phone numbers."},"intents":{"segments":[{"text":"So this so my mother has come to Australia from India, and she had an Airtel number back in India. So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account.","start_word":21,"end_word":73,"intents":[{"intent":"Reach out to mother's number","confidence_score":0.00016253242}]},{"text":"It's like we are not able to connect to the network.","start_word":74,"end_word":84,"intents":[{"intent":"Connect to network","confidence_score":0.15701795}]},{"text":"So is there a way I can get a duplicate SIM in India?","start_word":85,"end_word":97,"intents":[{"intent":"Get duplicate sim","confidence_score":0.1608221}]},{"text":"Like, one of our family member can collect that duplicate SIM and can activate that number.","start_word":98,"end_word":113,"intents":[{"intent":"Collect duplicate sim","confidence_score":0.013024025}]},{"text":"Like, one of our family member can collect that duplicate SIM and can activate that number. I understand your concern.","start_word":98,"end_word":117,"intents":[{"intent":"Activate duplicate sim","confidence_score":0.120423265}]},{"text":"So above your Indian phone number, you have to call your local network, which is Airtel India.","start_word":149,"end_word":165,"intents":[{"intent":"Call local network","confidence_score":0.32284698}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your Soul account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.5943900942802429},{"text":"Hi there. Good morning. So this so my mother has come to Australia from India, and she had an Airtel number back in India. So she hasn't she so we are trying to we have I reached out to her number yesterday with an international roaming, but I can't see that roaming is there in her account. It's like we are not able to connect to the network. So is there a way I can get a duplicate SIM in India? Like, one of our family member can collect that duplicate SIM and can activate that number. I understand your concern. However, you have reached Airtel Australia, and we don't service any other phone number, especially a phone number in India. We are a Internet service provider and a mobile plan services. So above your Indian phone number, you have to call your local network, which is Airtel India. We're Oh, a okay. separate company. It just so Oh, happened okay. the same Airtel name. Oh, okay. Sorry. Yeah. Thank you. Thanks. It's okay.","start_word":17,"end_word":190,"sentiment":"neutral","sentiment_score":-0.08837055414915085},{"text":"Have a good one. Thank you.","start_word":191,"end_word":196,"sentiment":"positive","sentiment_score":0.4664518535137177}],"average":{"sentiment":"neutral","sentiment_score":-0.016919928948997996}}}}