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is Mary from Vigilance AI. I'm looking for Clive Kelly. Yes. Hi. Good morning.\n\nClive, this is Mary calling from Vigilance AI. I hope you're doing well. Good to hear. Anyways, Clive, we are a cybersecurity company that runs an AI powered MDR platform. And reason we called you because our CTO would love to schedule a quick demo just to introduce about our company, who we are, and what we do.\n\nAnd we're just hoping that you may have some availability by next month. Looking at on the September 10, would you be available? Mhmm. Sure. I can do that for you.\n\nBut yes. But since I got you in the line, is it okay if we can also pencil book a date for you to manage your schedule? And a day prior to the requesting demo, I will be giving you a call to check whether to proceed or move it on the date and time of yours. Mhmm. Mhmm.\n\nOkay. Sure, ma'am. Is it your email, it's ckelly@cybertel.net.au? Okay, ma'am. Sure.\n\nI'll drop you an email, and then I will be giving you a call some other day to check your availability. Thank you so much. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"This is Mary from Vigilance AI.","start":61.300003,"end":64.840004,"sentiment":"neutral","sentiment_score":0.04450337961316109},{"text":"I'm looking for Clive Kelly.","start":74.854996,"end":77.675,"sentiment":"neutral","sentiment_score":-0.026796168833971023},{"text":"Yes.","start":97.784996,"end":98.185,"sentiment":"neutral","sentiment_score":0.094312846660614},{"text":"Hi.","start":98.185,"end":98.685,"sentiment":"neutral","sentiment_score":0.28860828280448914},{"text":"Good morning.","start":98.744995,"end":99.565,"sentiment":"positive","sentiment_score":0.4784112572669983}],"sentiment":"neutral","sentiment_score":0.09818553850054741,"num_words":15,"start":61.300003,"end":99.565},{"sentences":[{"text":"Clive, this is Mary calling from Vigilance AI.","start":100.345,"end":104.505,"sentiment":"positive","sentiment_score":0.3988444060087204},{"text":"I hope you're doing well.","start":104.505,"end":105.885,"sentiment":"positive","sentiment_score":0.4997596204280853},{"text":"Good to hear.","start":109.49,"end":110.29,"sentiment":"positive","sentiment_score":0.4792022208372752},{"text":"Anyways, Clive, we are a cybersecurity company that runs an AI powered MDR platform.","start":110.29,"end":116.79,"sentiment":"neutral","sentiment_score":0.1425288271691118},{"text":"And reason we called you because our CTO would love to schedule a quick demo just to introduce about our company, who we are, and what we do.","start":118.05,"end":127.235,"sentiment":"positive","sentiment_score":0.38976490444370676}],"sentiment":"positive","sentiment_score":0.3454479468536788,"num_words":58,"start":100.345,"end":127.235},{"sentences":[{"text":"And we're just hoping that you may have some availability by next month.","start":127.615,"end":131.955,"sentiment":"neutral","sentiment_score":0.19277191620606643},{"text":"Looking at on the September 10, would you be available?","start":132.97499,"end":137.155,"sentiment":"neutral","sentiment_score":0.051128968596458435},{"text":"Mhmm.","start":143.76,"end":144.26,"sentiment":"neutral","sentiment_score":0.06624852120876312},{"text":"Sure.","start":145.2,"end":145.6,"sentiment":"neutral","sentiment_score":0.16680917143821716},{"text":"I can do that for you.","start":145.6,"end":147.04001,"sentiment":"neutral","sentiment_score":0.20861922204494476}],"sentiment":"neutral","sentiment_score":0.14522895553419668,"num_words":31,"start":127.615,"end":147.04001},{"sentences":[{"text":"But yes.","start":147.04001,"end":150.18001,"sentiment":"neutral","sentiment_score":0.2372584640979767},{"text":"But since I got you in the line, is it okay if we can also pencil book a date for you to manage your schedule?","start":151.125,"end":157.14499,"sentiment":"neutral","sentiment_score":0.1543242174386978},{"text":"And a day prior to the requesting demo, I will be giving you a call to check whether to proceed or move it on the date and time of yours.","start":157.765,"end":165.545,"sentiment":"neutral","sentiment_score":0.08114195577800273},{"text":"Mhmm.","start":173.0,"end":173.5,"sentiment":"neutral","sentiment_score":0.06271398067474365},{"text":"Mhmm.","start":174.2,"end":174.7,"sentiment":"neutral","sentiment_score":0.03613506257534027}],"sentiment":"neutral","sentiment_score":0.11636830645345025,"num_words":59,"start":147.04001,"end":174.7},{"sentences":[{"text":"Okay.","start":175.08,"end":175.48,"sentiment":"neutral","sentiment_score":0.053483881056308746},{"text":"Sure, ma'am.","start":175.48,"end":176.3,"sentiment":"neutral","sentiment_score":0.06830920651555061},{"text":"Is it your email, it's ckelly@cybertel.net.au?","start":176.52,"end":182.14,"sentiment":"neutral","sentiment_score":0.03426196395109097},{"text":"Okay, ma'am.","start":185.375,"end":186.19499,"sentiment":"neutral","sentiment_score":0.12057443708181381},{"text":"Sure.","start":186.25499,"end":186.655,"sentiment":"neutral","sentiment_score":0.17528650164604187}],"sentiment":"neutral","sentiment_score":0.0676757878003021,"num_words":12,"start":175.08,"end":186.655},{"sentences":[{"text":"I'll drop you an email, and then I will be giving you a call some other day to check your availability.","start":186.655,"end":192.03499,"sentiment":"neutral","sentiment_score":0.1835130045101756},{"text":"Thank you so much.","start":195.73888,"end":196.77888,"sentiment":"positive","sentiment_score":0.6664893925189972},{"text":"Have a good one.","start":196.77888,"end":197.83888,"sentiment":"positive","sentiment_score":0.6195393651723862},{"text":"Bye.","start":197.97888,"end":198.47888,"sentiment":"neutral","sentiment_score":0.2772475481033325}],"sentiment":"neutral","sentiment_score":0.3091711891194185,"num_words":30,"start":186.655,"end":198.47888}]}}]},{"alternatives":[{"transcript":"Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? Hello. You've reached Cybertel support. This is Jared. How can I help you today? Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Hello. This is Clive. Yeah. I'm doing well. Thank right. Can you send me some information first? Yeah. That'd be great. Yeah. If you could send me the info first, then I can evaluate and then call me back. That'd be good. If you could. Yes. That's right. Thank you very much. And you. Bye 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you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk.\n\nThis is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? Hello. You've reached Cybertel support.\n\nThis is Jared. How can I help you today? Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment.\n\nHello. This is Clive. Yeah. I'm doing well. Thank right.\n\nCan you send me some information first? Yeah. That'd be great. Yeah. If you could send me the info first, then I can evaluate and then call me back.\n\nThat'd be good. If you could. Yes. That's right. Thank you very much.\n\nAnd you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.24614366392294565},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.48,"end":5.7,"sentiment":"neutral","sentiment_score":-0.08109644427895546},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":-0.009931783750653267},{"text":"For help desk support, press 2.","start":8.32,"end":10.58,"sentiment":"neutral","sentiment_score":-0.0025519349922736487},{"text":"To discuss an in progress order, press 3.","start":10.96,"end":13.665,"sentiment":"neutral","sentiment_score":-0.006042171851731837}],"sentiment":"neutral","sentiment_score":0.01578827534935304,"num_words":35,"start":0.08,"end":13.665},{"sentences":[{"text":"For billing and accounts, press 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Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk.\n\nThis is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from?\n\nChannel 0: This is Mary from Vigilance AI.\n\nChannel 1: Hello. You've reached Cybertel support. This is Jared. How can I help you today?\n\nChannel 0: I'm looking for Clive Kelly.\n\nChannel 1: Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Hello. This is Clive.\n\nChannel 0: Yes. Hi. Good morning. Clive, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Yeah. I'm doing well. Thank\n\nChannel 0: Good to hear. Anyways, Clive, we are a cybersecurity company that runs an AI powered MDR platform. And reason\n\nChannel 1: right.\n\nChannel 0: we called you because our CTO would love to schedule a quick demo just to introduce about our company, who we are, and what we do. And we're just hoping that you may have some availability by next month. Looking at on the September 10, would you be available?\n\nChannel 1: Can you send me some information first?\n\nChannel 0: Mhmm. Sure. I can do that for you. But\n\nChannel 1: Yeah. That'd\n\nChannel 0: yes.\n\nChannel 1: be great.\n\nChannel 0: But since I got you in the line, is it okay if we can also pencil book a date for you to manage your schedule? And a day prior to the requesting demo, I will be giving you a call to check whether to proceed or move it on the date and time of yours.\n\nChannel 1: Yeah. If you could send me the info first, then I can evaluate and then call me back. That'd be good.\n\nChannel 0: Mhmm.\n\nChannel 1: If you could.\n\nChannel 0: Mhmm. Okay. Sure, ma'am. Is it your email, it's ckelly@cybertel.net.au?\n\nChannel 1: Yes. That's right.\n\nChannel 0: Okay, ma'am. Sure. I'll drop you an email, and then I will be giving you a call some other day to check your availability.\n\nChannel 1: Thank you very much.\n\nChannel 0: Thank you so much. Have a good one. Bye.\n\nChannel 1: And you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.24614366392294565},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.48,"end":5.7,"sentiment":"neutral","sentiment_score":-0.08109644427895546},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":-0.009931783750653267},{"text":"For help desk support, press 2.","start":8.32,"end":10.58,"sentiment":"neutral","sentiment_score":-0.0025519349922736487},{"text":"To discuss an in progress order, press 3.","start":10.96,"end":13.665,"sentiment":"neutral","sentiment_score":-0.006042171851731837}],"sentiment":"neutral","sentiment_score":0.01578827534935304,"channel":1,"num_words":35,"start":0.08,"end":13.665},{"sentences":[{"text":"For billing and accounts, press 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The caller, named Mary frombound, introduces herself as part of an AI company called denies. She explains that they are a cybersecurity company and is trying to schedule a demo to introduce their AI MDR platform. The representative, named Jared, asks for Mary's email and suggests scheduling a demo for a day prior to the requested demo."},"intents":{"segments":[{"text":"You've reached Cybertel support. This is Jared. How can I help you today?","start_word":133,"end_word":145,"intents":[{"intent":"Assist callers with inquiries","confidence_score":0.048431832}]},{"text":"we called you because our CTO would love to schedule a quick demo just to introduce about our company, who we are, and what we do. And we're just hoping that you may have some availability by next month.","start_word":218,"end_word":256,"intents":[{"intent":"Schedule demo","confidence_score":0.77849483}]},{"text":"Can you send me some information first? Mhmm. Sure.","start_word":267,"end_word":275,"intents":[{"intent":"Provide information","confidence_score":0.13593625}]},{"text":"But since I got you in the line, is it okay if we can also pencil book a date for you to manage your schedule?","start_word":288,"end_word":312,"intents":[{"intent":"Manage schedule","confidence_score":0.7097909}]},{"text":"If you could send me the info first, then I can evaluate and then call me back. That'd be good.","start_word":344,"end_word":363,"intents":[{"intent":"Request callback","confidence_score":0.002483295},{"intent":"Evaluate and call back","confidence_score":0.07839055}]},{"text":"Is it your email, it's ckelly@cybertel.net.au? Yes.","start_word":372,"end_word":378,"intents":[{"intent":"Provide email","confidence_score":0.04536627}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? This is Mary from Vigilance AI. Hello. You've reached Cybertel support. This is Jared. How can I help you today? I'm looking for Clive Kelly. Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Hello. This is Clive. Yes. Hi.","start_word":0,"end_word":177,"sentiment":"neutral","sentiment_score":0.02767578698694706},{"text":"Good morning. Clive, this is Mary calling from Vigilance AI. I hope you're doing well. Yeah. I'm doing well. Thank Good to hear.","start_word":178,"end_word":200,"sentiment":"positive","sentiment_score":0.4297815561294556},{"text":"Anyways, Clive, we are a cybersecurity company that runs an AI powered MDR platform. And reason right.","start_word":201,"end_word":217,"sentiment":"neutral","sentiment_score":0.1454371669713189},{"text":"we called you because our CTO would love to schedule a quick demo just to introduce about our company, who we are, and what we do.","start_word":218,"end_word":243,"sentiment":"positive","sentiment_score":0.41177091002464294},{"text":"And we're just hoping that you may have some availability by next month. Looking at on the September 10, would you be available? Can you send me some information first? Mhmm. Sure. I can do that for you. But Yeah.","start_word":244,"end_word":283,"sentiment":"neutral","sentiment_score":0.1255631446838379},{"text":"That'd yes. be great.","start_word":284,"end_word":287,"sentiment":"positive","sentiment_score":0.4164600372314453},{"text":"But since I got you in the line, is it okay if we can also pencil book a date for you to manage your schedule? And a day prior to the requesting demo, I will be giving you a call to check whether to proceed or move it on the date and time of yours. Yeah. If you could send me the info first, then I can evaluate and then call me back.","start_word":288,"end_word":360,"sentiment":"neutral","sentiment_score":0.12965251505374908},{"text":"That'd be good.","start_word":361,"end_word":363,"sentiment":"positive","sentiment_score":0.4359561800956726},{"text":"Mhmm. If you could. Mhmm. Okay. Sure, ma'am. Is it your email, it's ckelly@cybertel.net.au? Yes. That's right. Okay, ma'am. Sure. I'll drop you an email, and then I will be giving you a call some other day to check your availability.","start_word":364,"end_word":404,"sentiment":"neutral","sentiment_score":0.10144780576229095},{"text":"Thank you very much. Thank you so much. Have a good one.","start_word":405,"end_word":416,"sentiment":"positive","sentiment_score":0.6136516332626343},{"text":"Bye. And you. Bye bye.","start_word":417,"end_word":421,"sentiment":"neutral","sentiment_score":0.20573790669441225}],"average":{"sentiment":"neutral","sentiment_score":0.14059279565097524}}}}