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Good afternoon. This is irritable accounts. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? Oh, Indian number. I'm so sorry. You have reached Airtel AU.\n\nWhat we do is to provide Internet services here in Australia and the mobile plan services to only Australian phone numbers. So your concern is about your Indian phone number? Mm-mm. Mm-mm. Yeah.\n\nThat yeah. That's very challenging. However, we don't have any way to provide any support to any other phone number aside to the Australian phone number. You have to contact your local network, which I assume it's on Airtel India, and we are a separate company. Yeah.\n\nYeah. You have to contact them directly. Since we are a separate company, we don't have any contact details. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.033383242785930634},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"neutral","sentiment_score":0.03210056945681572},{"text":"This is irritable accounts.","start":1.68,"end":3.04,"sentiment":"negative","sentiment_score":-0.4593958705663681},{"text":"How may I help you today?","start":3.04,"end":4.42,"sentiment":"neutral","sentiment_score":-0.04370119174321493},{"text":"I'm good.","start":6.7999997,"end":7.44,"sentiment":"positive","sentiment_score":0.3581259101629257}],"sentiment":"neutral","sentiment_score":-0.08573029537995656,"num_words":15,"start":0.64,"end":7.44},{"sentences":[{"text":"Thank you for asking.","start":7.44,"end":8.48,"sentiment":"positive","sentiment_score":0.4717879816889763},{"text":"How about yourself?","start":8.48,"end":9.54,"sentiment":"neutral","sentiment_score":0.22642465929190317},{"text":"Oh, Indian number.","start":20.815,"end":22.255001,"sentiment":"neutral","sentiment_score":-0.037575930977861084},{"text":"I'm so sorry.","start":22.255001,"end":23.235,"sentiment":"neutral","sentiment_score":-0.1218010385831197},{"text":"You have reached Airtel AU.","start":23.375,"end":25.615,"sentiment":"neutral","sentiment_score":-0.04571297317743302}],"sentiment":"neutral","sentiment_score":0.10331834055897263,"num_words":18,"start":7.44,"end":25.615},{"sentences":[{"text":"What we do is to provide Internet services here in Australia and the mobile plan services to only Australian phone numbers.","start":25.615,"end":33.81,"sentiment":"neutral","sentiment_score":-0.03921263496435824},{"text":"So your concern is about your Indian phone number?","start":33.81,"end":37.190002,"sentiment":"neutral","sentiment_score":-0.06555081572797564},{"text":"Mm-mm.","start":43.25,"end":43.75,"sentiment":"neutral","sentiment_score":-0.11817256361246108},{"text":"Mm-mm.","start":55.204998,"end":55.445,"sentiment":"neutral","sentiment_score":-0.08842996507883072},{"text":"Yeah.","start":55.445,"end":55.684998,"sentiment":"neutral","sentiment_score":-0.07626394182443619}],"sentiment":"neutral","sentiment_score":-0.051402701403607025,"num_words":33,"start":25.615,"end":55.684998},{"sentences":[{"text":"That yeah.","start":55.684998,"end":58.08,"sentiment":"neutral","sentiment_score":-0.19520686566829681},{"text":"That's very challenging.","start":58.08,"end":59.46,"sentiment":"negative","sentiment_score":-0.4235653777917226},{"text":"However, we don't have any way to provide any support to any other phone number aside to the Australian phone number.","start":59.6,"end":66.18,"sentiment":"negative","sentiment_score":-0.3887420992056529},{"text":"You have to contact your local network, which I assume it's on Airtel India, and we are a separate company.","start":66.56,"end":74.435005,"sentiment":"neutral","sentiment_score":-0.09731119964271784},{"text":"Yeah.","start":75.375,"end":75.875,"sentiment":"neutral","sentiment_score":-0.04765786975622177}],"sentiment":"neutral","sentiment_score":-0.2514590598008734,"num_words":47,"start":55.684998,"end":75.875},{"sentences":[{"text":"Yeah.","start":81.09494,"end":81.25494,"sentiment":"neutral","sentiment_score":-0.07260558009147644},{"text":"You have to contact them directly.","start":81.25494,"end":83.11494,"sentiment":"neutral","sentiment_score":-0.10937371850013733},{"text":"Since we are a separate company, we don't have any contact details.","start":83.17494,"end":87.59494,"sentiment":"neutral","sentiment_score":-0.07994554409136374},{"text":"Thank you.","start":87.73494,"end":88.37494,"sentiment":"neutral","sentiment_score":0.1883573681116104},{"text":"Have a good one.","start":88.37494,"end":89.354935,"sentiment":"neutral","sentiment_score":0.19154667481780052}],"sentiment":"neutral","sentiment_score":-0.0218117193877697,"num_words":25,"start":81.09494,"end":89.354935}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. How are you? I'm good. I just want to ask, I have a Airtel SIM card with, like, Indian number. Yeah. Yeah. Because, I am just now currently in the Australia, and my Airtel SIM is not working. And, my background is linked with this number, and I can't get any SMS. So which is why I want to, like, recharge, test him so I can get the message or something else. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. And could you please transfer to them, or I can I have to contact Okay? Okay. Okay. Thank 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Good afternoon. How are you? I'm good. I just want to ask, I have a Airtel SIM card with, like, Indian number.\n\nYeah. Yeah. Because, I am just now currently in the Australia, and my Airtel SIM is not working. And, my background is linked with this number, and I can't get any SMS. So which is why I want to, like, recharge, test him so I can get the message or something else.\n\nOkay. Okay. Okay. Okay. Okay.\n\nOkay. Okay. Okay. And could you please transfer to them, or I can I have to contact Okay? Okay.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.07575039565563202},{"text":"Good afternoon.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.15580367296934128},{"text":"How are you?","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.1348367283741633},{"text":"I'm good.","start":10.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.21075382828712463},{"text":"I just want to ask, I have a Airtel SIM card with, like, Indian number.","start":11.2,"end":18.265,"sentiment":"neutral","sentiment_score":0.002644653773556153}],"sentiment":"neutral","sentiment_score":0.05448023434323461,"num_words":23,"start":4.7999997,"end":18.265},{"sentences":[{"text":"Yeah.","start":22.805,"end":23.305,"sentiment":"neutral","sentiment_score":-0.04826308786869049},{"text":"Yeah.","start":37.925003,"end":38.405003,"sentiment":"neutral","sentiment_score":-0.040484633296728134},{"text":"Because, I am just now currently in the Australia, and my Airtel SIM is not working.","start":38.405003,"end":45.125,"sentiment":"neutral","sentiment_score":-0.1846195482648909},{"text":"And, my background is linked with this number, and I can't get any SMS.","start":45.125,"end":49.765,"sentiment":"neutral","sentiment_score":-0.24208004027605057},{"text":"So which is why I want to, like, recharge, test him so I can get the message or something else.","start":49.765,"end":57.57,"sentiment":"neutral","sentiment_score":-0.1348644880577922}],"sentiment":"neutral","sentiment_score":-0.17555905420046586,"num_words":52,"start":22.805,"end":57.57},{"sentences":[{"text":"Okay.","start":66.775,"end":67.275,"sentiment":"neutral","sentiment_score":-0.12225322425365448},{"text":"Okay.","start":70.375,"end":70.875,"sentiment":"neutral","sentiment_score":-0.05721975117921829},{"text":"Okay.","start":72.615,"end":72.854996,"sentiment":"neutral","sentiment_score":-0.07469134032726288},{"text":"Okay.","start":72.854996,"end":73.095,"sentiment":"neutral","sentiment_score":-0.08167694509029388},{"text":"Okay.","start":73.095,"end":73.595,"sentiment":"neutral","sentiment_score":-0.09850823879241943}],"sentiment":"neutral","sentiment_score":-0.08686989992856979,"num_words":5,"start":66.775,"end":73.595},{"sentences":[{"text":"Okay.","start":75.095,"end":75.174995,"sentiment":"neutral","sentiment_score":-0.0658111721277237},{"text":"Okay.","start":75.174995,"end":75.255,"sentiment":"neutral","sentiment_score":-0.05810701847076416},{"text":"Okay.","start":75.255,"end":75.575,"sentiment":"neutral","sentiment_score":-0.05155743286013603},{"text":"And could you please transfer to them, or I can I have to contact Okay?","start":75.575,"end":84.11,"sentiment":"neutral","sentiment_score":-0.07110032240549723},{"text":"Okay.","start":84.11,"end":84.189995,"sentiment":"neutral","sentiment_score":-0.052859432995319366}],"sentiment":"neutral","sentiment_score":-0.06814946802823167,"num_words":19,"start":75.095,"end":84.189995},{"sentences":[{"text":"Okay.","start":84.189995,"end":84.689995,"sentiment":"neutral","sentiment_score":-0.06456470489501953},{"text":"Thank you.","start":86.03,"end":86.77,"sentiment":"neutral","sentiment_score":-0.07679373770952225}],"sentiment":"neutral","sentiment_score":-0.07271739343802135,"num_words":3,"start":84.189995,"end":86.77}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is irritable accounts. How may I help you today?\n\nChannel 1: Hi. Good afternoon. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: I'm good. I just want to ask, I have a Airtel SIM card with, like, Indian number.\n\nChannel 0: Oh, Indian number. I'm so sorry.\n\nChannel 1: Yeah.\n\nChannel 0: You have reached Airtel AU. What we do is to provide Internet services here in Australia and the mobile plan services to only Australian phone numbers. So your concern is about your Indian phone number?\n\nChannel 1: Yeah. Because, I am just now currently in the Australia, and my\n\nChannel 0: Mm-mm.\n\nChannel 1: Airtel SIM is not working. And, my background is linked with this number, and I can't get any SMS. So which is why I want to, like, recharge, test him so\n\nChannel 0: Mm-mm.\n\nChannel 1: I can\n\nChannel 0: Yeah. That\n\nChannel 1: get the message or something else.\n\nChannel 0: yeah. That's very challenging. However, we don't have any way to provide any support to any other phone number aside to the Australian phone number. You\n\nChannel 1: Okay.\n\nChannel 0: have to contact your local network, which I assume\n\nChannel 1: Okay.\n\nChannel 0: it's on Airtel India,\n\nChannel 1: Okay.\n\nChannel 0: and we\n\nChannel 1: Okay.\n\nChannel 0: are\n\nChannel 1: Okay.\n\nChannel 0: a separate company.\n\nChannel 1: Okay. Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: And could you please transfer to them, or I can I have to contact\n\nChannel 0: Yeah. You have to contact them directly. Since we are a separate\n\nChannel 1: Okay? Okay. Okay.\n\nChannel 0: company, we don't have\n\nChannel 1: Thank\n\nChannel 0: any\n\nChannel 1: you.\n\nChannel 0: contact details. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.033383242785930634},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"neutral","sentiment_score":0.03210056945681572},{"text":"This is irritable accounts.","start":1.68,"end":3.04,"sentiment":"negative","sentiment_score":-0.4593958705663681},{"text":"How may I help you today?","start":3.04,"end":4.42,"sentiment":"neutral","sentiment_score":-0.04370119174321493}],"sentiment":"neutral","sentiment_score":-0.15401586546347693,"channel":0,"num_words":13,"start":0.64,"end":4.42},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.07575039565563202},{"text":"Good afternoon.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.15580367296934128},{"text":"How are 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Internet services here in Australia and the mobile plan services to only Australian phone numbers.","start":25.615,"end":33.81,"sentiment":"neutral","sentiment_score":-0.03921263496435824},{"text":"So your concern is about your Indian phone number?","start":33.81,"end":37.190002,"sentiment":"neutral","sentiment_score":-0.06555081572797564}],"sentiment":"neutral","sentiment_score":-0.04691392976258482,"channel":0,"num_words":35,"start":23.375,"end":37.190002},{"sentences":[{"text":"Yeah.","start":37.925003,"end":38.405003,"sentiment":"neutral","sentiment_score":-0.040484633296728134},{"text":"Because, I am just now currently in the Australia, and 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The agent explains that they don't have support for other phone numbers except for Australian ones and asks the customer to contact their local network or have the network test it. The agent also provides contact details for the customer to reach out to their network."},"intents":{"segments":[{"text":"I just want to ask, I have a Airtel SIM card with, like, Indian number. Oh, Indian number.","start_word":30,"end_word":47,"intents":[{"intent":"Troubleshoot airtel sm card issue","confidence_score":0.00028780525}]},{"text":"What we do is to provide Internet services here in Australia and the mobile plan services to only Australian phone numbers. So your concern is about your Indian phone number? Yeah.","start_word":57,"end_word":87,"intents":[{"intent":"Provide internet services","confidence_score":0.0835725}]},{"text":"And could you please transfer to them, or I can I have to contact Yeah.","start_word":196,"end_word":210,"intents":[{"intent":"Transfer to airtel india","confidence_score":0.06151373}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.02478528954088688},{"text":"This is irritable accounts.","start_word":3,"end_word":6,"sentiment":"negative","sentiment_score":-0.46539098024368286},{"text":"How may I help you today? Hi. Good afternoon. How are you?","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.0573483370244503},{"text":"I'm good. Thank you for asking.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.4173913896083832},{"text":"How about yourself? I'm good. I just want to ask, I have a Airtel SIM card with, like, Indian number. Oh, Indian number. I'm so sorry. Yeah. You have reached Airtel AU. What we do is to provide Internet services here in Australia and the mobile plan services to only Australian phone numbers. So your concern is about your Indian phone number? Yeah. Because, I am just now currently in the Australia, and my Mm-mm.","start_word":25,"end_word":99,"sentiment":"neutral","sentiment_score":-0.025860724970698357},{"text":"Airtel SIM is not working.","start_word":100,"end_word":104,"sentiment":"negative","sentiment_score":-0.35993072390556335},{"text":"And, my background is linked with this number, and I can't get any SMS. So which is why I want to, like, recharge, test him so Mm-mm. I can Yeah. That get the message or something else. yeah.","start_word":105,"end_word":142,"sentiment":"neutral","sentiment_score":-0.1725117266178131},{"text":"That's very challenging. However, we don't have any way to provide any support to any other phone number aside to the Australian phone number.","start_word":143,"end_word":166,"sentiment":"negative","sentiment_score":-0.3937661945819855},{"text":"You Okay. have to contact your local network, which I assume Okay. it's on Airtel India, Okay. and we Okay. are Okay. a separate company. Okay. Okay. Okay. Yeah. And could you please transfer to them, or I can I have to contact Yeah. You have to contact them directly. Since we are a separate Okay? Okay. Okay. company, we don't have Thank any you. contact details. Thank you. Have a good one.","start_word":167,"end_word":239,"sentiment":"neutral","sentiment_score":-0.05686284974217415}],"average":{"sentiment":"neutral","sentiment_score":-0.09074137892041888}}}}