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Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.020669949240982533},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.016861625414873873}],"sentiment":"neutral","sentiment_score":0.01861931333461633,"channel":1,"num_words":13,"start":0.39999998,"end":4.18},{"sentences":[{"text":"Andrew.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.0935627669095993}],"sentiment":"neutral","sentiment_score":0.0935627669095993,"channel":0,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"Thanks, Andrew.","start":11.12,"end":12.0199995,"sentiment":"positive","sentiment_score":0.40516534447669983},{"text":"Please stay on the line.","start":12.575,"end":14.035,"sentiment":"neutral","sentiment_score":0.24153907597064972},{"text":"Hello.","start":16.655,"end":17.055,"sentiment":"neutral","sentiment_score":0.08363872766494751},{"text":"Chantal speaking.","start":17.055,"end":17.955,"sentiment":"neutral","sentiment_score":0.0750495046377182}],"sentiment":"neutral","sentiment_score":0.2251763805747032,"channel":1,"num_words":10,"start":11.12,"end":17.955},{"sentences":[{"text":"Oh, hi.","start":19.615,"end":20.355,"sentiment":"neutral","sentiment_score":0.17345111817121506},{"text":"Yes.","start":20.575,"end":21.075,"sentiment":"neutral","sentiment_score":0.3074503540992737},{"text":"Good day.","start":21.375,"end":22.035,"sentiment":"positive","sentiment_score":0.45631416141986847},{"text":"I'm trying to get ahold of Gabriel.","start":22.415,"end":24.435,"sentiment":"neutral","sentiment_score":0.14277903309890203}],"sentiment":"neutral","sentiment_score":0.21386951208114624,"channel":0,"num_words":12,"start":19.615,"end":24.435},{"sentences":[{"text":"No.","start":25.375,"end":25.615,"sentiment":"neutral","sentiment_score":-0.12779086828231812},{"text":"That I think that's who used to own this number a long time ago.","start":25.615,"end":29.699999,"sentiment":"neutral","sentiment_score":-0.09596566376941544},{"text":"This number","start":31.279999,"end":31.919998,"sentiment":"neutral","sentiment_score":-0.016556105576455593}],"sentiment":"neutral","sentiment_score":-0.08849543365923797,"channel":1,"num_words":17,"start":25.375,"end":31.919998},{"sentences":[{"text":"Oh, I","start":31.45,"end":32.09,"sentiment":"neutral","sentiment_score":-0.021155737340450287}],"sentiment":"neutral","sentiment_score":-0.021155737340450287,"channel":0,"num_words":2,"start":31.45,"end":32.09},{"sentences":[{"text":"belongs","start":31.919998,"end":32.32,"sentiment":"neutral","sentiment_score":-0.014966593123972416}],"sentiment":"neutral","sentiment_score":-0.014966593123972416,"channel":1,"num_words":1,"start":31.919998,"end":32.32},{"sentences":[{"text":"see.","start":32.09,"end":32.59,"sentiment":"neutral","sentiment_score":-0.015997277572751045}],"sentiment":"neutral","sentiment_score":-0.015997277572751045,"channel":0,"num_words":1,"start":32.09,"end":32.59},{"sentences":[{"text":"to a Chantelle.","start":32.32,"end":33.14,"sentiment":"neutral","sentiment_score":-0.014052907625834147}],"sentiment":"neutral","sentiment_score":-0.014052907625834147,"channel":1,"num_words":3,"start":32.32,"end":33.14},{"sentences":[{"text":"Well, I don't alright.","start":32.65,"end":35.95,"sentiment":"neutral","sentiment_score":-0.17704890668392181},{"text":"Well, I just wanna thank you for the info.","start":36.010002,"end":38.010002,"sentiment":"positive","sentiment_score":0.39512057767974007},{"text":"You have a great day.","start":38.010002,"end":39.07,"sentiment":"positive","sentiment_score":0.5696534395217896}],"sentiment":"neutral","sentiment_score":0.3164531538883845,"channel":0,"num_words":18,"start":32.65,"end":39.07},{"sentences":[{"text":"Yeah.","start":38.72,"end":39.199997,"sentiment":"neutral","sentiment_score":0.26357537508010864},{"text":"Thank you.","start":39.199997,"end":39.76,"sentiment":"positive","sentiment_score":0.4408504068851471},{"text":"Bye.","start":39.76,"end":40.26,"sentiment":"neutral","sentiment_score":0.19713906943798065}],"sentiment":"positive","sentiment_score":0.33560381457209587,"channel":1,"num_words":4,"start":38.72,"end":40.26},{"sentences":[{"text":"Bye bye.","start":41.05,"end":41.71,"sentiment":"neutral","sentiment_score":0.1048409566283226}],"sentiment":"neutral","sentiment_score":0.1048409566283226,"channel":0,"num_words":2,"start":41.05,"end":41.71}]},"summary":{"result":"success","short":"The customer calls and asks for Gabriel, but is told by the agent that they don't know Gabriel. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I'm trying to get ahold of Gabriel. No. That I think that's who used to own this number a long time ago. This number Oh, I belongs see. to a Chantelle. Well, I don't alright. Well, I just wanna thank you for the info. You have a great day.","start_word":29,"end_word":77,"intents":[{"intent":"Contact andrew","confidence_score":0.023479702}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.02644398808479309},{"text":"Thanks, Andrew.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.40516534447669983},{"text":"Please stay on the line. Hello. Chantal speaking. Oh, hi. 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Bye bye.","start_word":81,"end_word":83,"sentiment":"neutral","sentiment_score":0.14633260667324066}],"average":{"sentiment":"neutral","sentiment_score":0.12037998572328036}}}}