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Hello, Melanie. This is Maureen again from Airtel. Yeah. According to the network team, the box can be carefully lifted or slide off its its mounting bracket without removing the bracket itself.\n\nPlease don't pull it forcefully as cables are connected to it. So once it's slightly removed from the bracket, please check the label at the back for the serial number. It should start with a DTN. Okay. Yeah.\n\nPlease don't remove the cable. Just slide the box to its bracket. You're not able to put it back again? There's no, like, a bracket at this box? Okay.\n\nI see. So the box is still mounted on the wall. Yeah. Okay. Mhmm.\n\nYeah. Mhmm. Okay. Yeah. Okay.\n\nInform. Mhmm. Mhmm. Actually, I'm still waiting for the field technician's update. I'll inform our network team that you cannot remove the box then.\n\nCan you put yeah. Mhmm. Okay. Did you unplug the cables or it's just Okay. Okay then.\n\nI'll forward this to them. Thank you. 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I'm still waiting for the field technician's update.","start":164.125,"end":168.30501,"sentiment":"neutral","sentiment_score":-0.14855590876605776},{"text":"I'll inform our network team that you cannot remove the box then.","start":168.59,"end":172.68999,"sentiment":"neutral","sentiment_score":-0.29132281243801117}],"sentiment":"neutral","sentiment_score":-0.20747837595020732,"num_words":24,"start":155.80501,"end":172.68999},{"sentences":[{"text":"Can you put yeah.","start":183.195,"end":184.49501,"sentiment":"neutral","sentiment_score":-0.07502255216240883},{"text":"Mhmm.","start":184.71501,"end":185.21501,"sentiment":"neutral","sentiment_score":-0.031481534242630005},{"text":"Okay.","start":188.875,"end":189.375,"sentiment":"neutral","sentiment_score":-0.02771037444472313},{"text":"Did you unplug the cables or it's just Okay.","start":190.79501,"end":209.18,"sentiment":"neutral","sentiment_score":-0.07319625011748737},{"text":"Okay 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No. Now I've disconnected it. They told me not to touch the box, and now now it's all disconnected. He told me not to, and it it doesn't it doesn't come off. And now now all the lights are going off. Oh, I don't know. No. I I don't know. There's no break no. I can't lift it off. I've just tried and all the lights are going off. So there was lights on before and it was flashing, and now it's not doing anything. So I'm not sure why what's going on with it. But, obviously, someone needs to come out here. And if it could come off, I'm sure the the bloke from the the Don, he would've he would've taken it off himself. But he told me not to touch anything. And now it has. It's all all the lights have gone up. So I hope I haven't ruined it. No. No. No. No. I don't know. No. It's just a black box that had a couple of lights on it, and there's no there's no All the lights have gone off. I don't know. I can't take this box off. No. Yes. K. Yeah. So so what I'm saying is that if if he could have taken it off when when I had the what's his name? When I had the technician out here. I'm sure he would've, but he said not to touch it. And and I hope I I haven't stuffed it up now because now all the lights are turned off. Because you told me to take the okay. So is somebody coming is that is somebody coming out to have a look and fix it? Because I don't know what I'm doing. I'm not a technician. I can't remove it. Can you tell all the lights have gone off now? And and so and so on the router, it was it was a red light before. Now it's a green or yellow light because I've tried to lift it. Not oh, well, after the lights went off and I can put it back on, I thought I'll try to take the cables off. Unbelievable. No. I don't know. I don't know what's wrong with it. Now, you know, like I said, I'm not a technician. I need somebody out here to that knows what they're doing, and and it can fix that because I yeah. Like I said, all the lights are off, and I can't put the lights back on. I don't know why. Thank you.","confidence":0.98779297,"words":[{"word":"mhmm","start":5.7599998,"end":6.2599998,"confidence":0.94836426,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01852857694029808},{"word":"no","start":39.12,"end":39.52,"confidence":0.7401123,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2053888440132141},{"word":"now","start":39.52,"end":39.760002,"confidence":0.9013672,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.2555360496044159},{"word":"i've","start":39.760002,"end":40.0,"confidence":0.8791504,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2397819757461548},{"word":"disconnected","start":40.0,"end":40.5,"confidence":0.99902344,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.28138720989227295},{"word":"it","start":40.56,"end":41.06,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.28017088770866394},{"word":"they","start":41.2,"end":41.36,"confidence":0.98095703,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.33566001057624817},{"word":"told","start":41.36,"end":41.6,"confidence":0.9951172,"punctuated_word":"told","sentiment":"negative","sentiment_score":-0.3855126202106476},{"word":"me","start":41.6,"end":41.760002,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.3110616207122803},{"word":"not","start":41.760002,"end":41.92,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.38523611426353455},{"word":"to","start":41.92,"end":42.0,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3632718324661255},{"word":"touch","start":42.0,"end":42.32,"confidence":0.87841797,"punctuated_word":"touch","sentiment":"negative","sentiment_score":-0.3439690172672272},{"word":"the","start":42.32,"end":42.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3184877932071686},{"word":"box","start":42.48,"end":42.98,"confidence":0.7817383,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.25156301259994507},{"word":"and","start":43.120003,"end":43.36,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2145168036222458},{"word":"now","start":43.36,"end":43.6,"confidence":0.99609375,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.2739603817462921},{"word":"now","start":43.6,"end":43.760002,"confidence":0.50341797,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.26461002230644226},{"word":"it's","start":43.760002,"end":44.08,"confidence":0.9848633,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.312994122505188},{"word":"all","start":44.08,"end":44.24,"confidence":0.6640625,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.35281679034233093},{"word":"disconnected","start":44.24,"end":44.74,"confidence":0.9875488,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.3223620057106018},{"word":"he","start":44.96,"end":45.120003,"confidence":0.8496094,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.3075771927833557},{"word":"told","start":45.120003,"end":45.36,"confidence":0.9980469,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.30768874287605286},{"word":"me","start":45.36,"end":45.52,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.30053919553756714},{"word":"not","start":45.52,"end":45.760002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.33109718561172485},{"word":"to","start":45.760002,"end":46.260002,"confidence":0.92993164,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.28639790415763855},{"word":"and","start":46.4,"end":46.9,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2869228720664978},{"word":"it","start":47.575,"end":47.655,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.30720362067222595},{"word":"it","start":47.655,"end":47.815,"confidence":0.8881836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.30968165397644043},{"word":"doesn't","start":47.815,"end":48.215,"confidence":0.99609375,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.37086814641952515},{"word":"it","start":48.215,"end":48.614998,"confidence":0.27441406,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3835422992706299},{"word":"doesn't","start":48.614998,"end":48.934998,"confidence":0.9909668,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4250190258026123},{"word":"come","start":48.934998,"end":49.094997,"confidence":0.99902344,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.460848331451416},{"word":"off","start":49.094997,"end":49.594997,"confidence":0.94677734,"p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No. Now I've disconnected it. They told me not to touch the box, and now now it's all disconnected. He told me not to, and it it doesn't it doesn't come off.\n\nAnd now now all the lights are going off. Oh, I don't know. No. I I don't know. There's no break no.\n\nI can't lift it off. I've just tried and all the lights are going off. So there was lights on before and it was flashing, and now it's not doing anything. So I'm not sure why what's going on with it. But, obviously, someone needs to come out here.\n\nAnd if it could come off, I'm sure the the bloke from the the Don, he would've he would've taken it off himself. But he told me not to touch anything. And now it has. It's all all the lights have gone up. So I hope I haven't ruined it.\n\nNo. No. No. No. I don't know.\n\nNo. It's just a black box that had a couple of lights on it, and there's no there's no All the lights have gone off. I don't know. I can't take this box off. No.\n\nYes. K. Yeah. So so what I'm saying is that if if he could have taken it off when when I had the what's his name? When I had the technician out here.\n\nI'm sure he would've, but he said not to touch it. And and I hope I I haven't stuffed it up now because now all the lights are turned off. Because you told me to take the okay. So is somebody coming is that is somebody coming out to have a look and fix it? Because I don't know what I'm doing.\n\nI'm not a technician. I can't remove it. Can you tell all the lights have gone off now? And and so and so on the router, it was it was a red light before. Now it's a green or yellow light because I've tried to lift it.\n\nNot oh, well, after the lights went off and I can put it back on, I thought I'll try to take the cables off. Unbelievable. No. I don't know. I don't know what's wrong with it.\n\nNow, you know, like I said, I'm not a technician. I need somebody out here to that knows what they're doing, and and it can fix that because I yeah. Like I said, all the lights are off, and I can't put the lights back on. I don't know why. Thank you.","paragraphs":[{"sentences":[{"text":"Mhmm.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.01852857694029808},{"text":"No.","start":39.12,"end":39.52,"sentiment":"neutral","sentiment_score":-0.2053888440132141},{"text":"Now I've disconnected it.","start":39.52,"end":41.06,"sentiment":"neutral","sentiment_score":-0.2642190307378769},{"text":"They told me not to touch the box, and now now it's all disconnected.","start":41.2,"end":44.74,"sentiment":"neutral","sentiment_score":-0.31685872482401983},{"text":"He told me not to, and it it doesn't it doesn't come off.","start":44.96,"end":49.594997,"sentiment":"negative","sentiment_score":-0.3441429298657637}],"sentiment":"neutral","sentiment_score":-0.3076853522974433,"num_words":33,"start":5.7599998,"end":49.594997},{"sentences":[{"text":"And now now all the lights are going off.","start":50.135,"end":52.395,"sentiment":"negative","sentiment_score":-0.4396335118346744},{"text":"Oh, I don't know.","start":52.535,"end":53.515,"sentiment":"neutral","sentiment_score":-0.19649166986346245},{"text":"No.","start":54.535,"end":54.774998,"sentiment":"neutral","sentiment_score":-0.25242459774017334},{"text":"I I don't know.","start":54.774998,"end":55.835,"sentiment":"neutral","sentiment_score":-0.2386760227382183},{"text":"There's no break no.","start":62.13,"end":63.09,"sentiment":"neutral","sentiment_score":-0.20044507831335068}],"sentiment":"neutral","sentiment_score":-0.3068898767232895,"num_words":22,"start":50.135,"end":63.09},{"sentences":[{"text":"I can't lift it off.","start":63.09,"end":63.97,"sentiment":"negative","sentiment_score":-0.35752820372581484},{"text":"I've just tried and all the lights are going off.","start":63.97,"end":66.130005,"sentiment":"negative","sentiment_score":-0.36373289823532107},{"text":"So there was lights on before and it was flashing, and now it's not doing anything.","start":66.130005,"end":71.83,"sentiment":"negative","sentiment_score":-0.4130175057798624},{"text":"So I'm not sure why what's going on with it.","start":71.89,"end":74.45,"sentiment":"negative","sentiment_score":-0.4780658483505249},{"text":"But, obviously, someone needs to come out here.","start":74.45,"end":76.505,"sentiment":"negative","sentiment_score":-0.379495270550251}],"sentiment":"negative","sentiment_score":-0.40509940288504775,"num_words":49,"start":63.09,"end":76.505},{"sentences":[{"text":"And if it could come off, I'm sure the the bloke from the the Don, he would've he would've taken it off himself.","start":76.505,"end":82.345,"sentiment":"negative","sentiment_score":-0.4116751344307609},{"text":"But he told me not to touch anything.","start":82.345,"end":84.045,"sentiment":"neutral","sentiment_score":-0.3141460809856653},{"text":"And now it has.","start":84.185,"end":84.985,"sentiment":"negative","sentiment_score":-0.3636428341269493},{"text":"It's all all the lights have gone up.","start":84.985,"end":86.345,"sentiment":"negative","sentiment_score":-0.526963360607624},{"text":"So I hope I haven't ruined it.","start":86.345,"end":87.885,"sentiment":"negative","sentiment_score":-0.4331186626638685}],"sentiment":"negative","sentiment_score":-0.4136761119961739,"num_words":50,"start":76.505,"end":87.885},{"sentences":[{"text":"No.","start":92.399994,"end":92.479996,"sentiment":"neutral","sentiment_score":-0.17652156949043274},{"text":"No.","start":92.479996,"end":92.979996,"sentiment":"neutral","sentiment_score":-0.19960981607437137},{"text":"No.","start":97.84,"end":97.92,"sentiment":"neutral","sentiment_score":-0.20072400569915771},{"text":"No.","start":97.92,"end":98.079994,"sentiment":"neutral","sentiment_score":-0.218472957611084},{"text":"I don't know.","start":98.079994,"end":98.82,"sentiment":"neutral","sentiment_score":-0.2085081289211909}],"sentiment":"neutral","sentiment_score":-0.20297896223408834,"num_words":7,"start":92.399994,"end":98.82},{"sentences":[{"text":"No.","start":105.795,"end":106.275,"sentiment":"neutral","sentiment_score":-0.27856284379959106},{"text":"It's just a black box that had a couple of lights on it, and there's no there's no All the lights have gone off.","start":106.275,"end":118.560005,"sentiment":"neutral","sentiment_score":-0.3119142757107814},{"text":"I don't know.","start":118.560005,"end":119.3,"sentiment":"negative","sentiment_score":-0.3534766534964244},{"text":"I can't take this box off.","start":119.68,"end":121.12,"sentiment":"negative","sentiment_score":-0.44230779508749646},{"text":"No.","start":121.12,"end":121.62,"sentiment":"neutral","sentiment_score":-0.1598638892173767}],"sentiment":"neutral","sentiment_score":-0.3325327451739992,"num_words":35,"start":105.795,"end":121.62},{"sentences":[{"text":"Yes.","start":130.24,"end":130.74,"sentiment":"neutral","sentiment_score":0.06537686288356781},{"text":"K.","start":131.13501,"end":131.63501,"sentiment":"neutral","sentiment_score":0.02792978659272194},{"text":"Yeah.","start":133.615,"end":134.015,"sentiment":"neutral","sentiment_score":-0.005077755078673363},{"text":"So so what I'm saying is that if if he could have taken it off when when I had the what's his name?","start":134.015,"end":140.175,"sentiment":"neutral","sentiment_score":-0.13670497743979745},{"text":"When I had the technician out here.","start":140.175,"end":141.615,"sentiment":"neutral","sentiment_score":-0.08625424653291702}],"sentiment":"neutral","sentiment_score":-0.11090197916509527,"num_words":33,"start":130.24,"end":141.615},{"sentences":[{"text":"I'm sure he would've, but he said not to touch it.","start":141.615,"end":144.175,"sentiment":"neutral","sentiment_score":-0.1369329924610528},{"text":"And and I hope I I haven't stuffed it up now because now all the lights are turned off.","start":144.175,"end":148.25,"sentiment":"neutral","sentiment_score":-0.2764448013744856},{"text":"Because you told me to take the okay.","start":149.18999,"end":152.65,"sentiment":"neutral","sentiment_score":-0.11700507020577788},{"text":"So is somebody coming is that is somebody coming out to have a look and fix it?","start":153.98999,"end":160.16501,"sentiment":"neutral","sentiment_score":-0.08426613229162552},{"text":"Because I don't know what I'm doing.","start":160.16501,"end":161.445,"sentiment":"neutral","sentiment_score":-0.3224480152130127}],"sentiment":"neutral","sentiment_score":-0.1836195977464799,"num_words":62,"start":141.615,"end":161.445},{"sentences":[{"text":"I'm not a technician.","start":161.445,"end":162.265,"sentiment":"neutral","sentiment_score":-0.28022418171167374},{"text":"I can't remove it.","start":172.81,"end":173.60999,"sentiment":"neutral","sentiment_score":-0.28038211911916733},{"text":"Can you tell all the lights have gone off now?","start":173.60999,"end":175.62999,"sentiment":"neutral","sentiment_score":-0.15495954230427741},{"text":"And and so and so on the router, it was it was a red light before.","start":176.01,"end":179.04999,"sentiment":"neutral","sentiment_score":-0.14565758500248194},{"text":"Now it's a green or yellow light because I've tried to lift it.","start":179.04999,"end":183.31,"sentiment":"neutral","sentiment_score":-0.19711665923778826}],"sentiment":"neutral","sentiment_score":-0.18478847992547015,"num_words":47,"start":161.445,"end":183.31},{"sentences":[{"text":"Not oh, well, after the lights went off and I can put it back on, I thought I'll try to take the cables off.","start":192.805,"end":200.265,"sentiment":"neutral","sentiment_score":-0.16019756812602282},{"text":"Unbelievable.","start":201.03,"end":201.53,"sentiment":"neutral","sentiment_score":-0.20257219672203064},{"text":"No.","start":202.23,"end":202.47,"sentiment":"neutral","sentiment_score":-0.31906622648239136},{"text":"I don't know.","start":202.47,"end":203.11,"sentiment":"negative","sentiment_score":-0.36472253998120624},{"text":"I don't know what's wrong with it.","start":203.11,"end":204.79001,"sentiment":"negative","sentiment_score":-0.4367872306278774}],"sentiment":"neutral","sentiment_score":-0.2366127303491036,"num_words":36,"start":192.805,"end":204.79001},{"sentences":[{"text":"Now, you know, like I said, I'm not a technician.","start":204.79001,"end":207.13,"sentiment":"neutral","sentiment_score":-0.3114206552505493},{"text":"I need somebody out here to that knows what they're doing, and and it can fix that because I yeah.","start":207.19,"end":212.07,"sentiment":"neutral","sentiment_score":-0.26383622735738754},{"text":"Like I said, all the lights are off, and I can't put the lights back on.","start":212.07,"end":214.765,"sentiment":"negative","sentiment_score":-0.3343215733766556},{"text":"I don't know why.","start":214.765,"end":215.745,"sentiment":"neutral","sentiment_score":-0.30233392119407654},{"text":"Thank you.","start":222.44499,"end":226.225,"sentiment":"neutral","sentiment_score":0.14210189878940582}],"sentiment":"neutral","sentiment_score":-0.28202323386302364,"num_words":52,"start":204.79001,"end":226.225}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Hello, Melanie. This is Maureen again from Airtel.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. According to the network team, the box can be carefully lifted or slide off its its mounting bracket without removing the bracket itself. Please don't pull it forcefully as cables are connected to it. So once it's slightly removed from the bracket, please check the label at the back for the serial number. It should start with a DTN.\n\nChannel 1: No. Now I've disconnected it. They told me not to touch the\n\nChannel 0: Okay.\n\nChannel 1: box, and now now it's all disconnected. He told me not to, and it it doesn't it doesn't come off. And now now all the lights are going off. Oh, I don't know. No.\n\nI I don't know.\n\nChannel 0: Yeah. Please don't remove the cable. Just slide the box to its bracket.\n\nChannel 1: There's no break no. I can't lift it off. I've just tried and all the lights are going off. So there was lights on before and it was flashing, and now it's not doing anything. So I'm not sure why what's going on with it.\n\nBut, obviously, someone needs to come out here. And if it could come off, I'm sure the the bloke from the the Don, he would've he would've taken it off himself. But he told me not to touch anything. And now it has. It's all all the lights have gone up.\n\nSo I hope I haven't ruined it.\n\nChannel 0: You're not able to put\n\nChannel 1: No.\n\nChannel 0: it\n\nChannel 1: No.\n\nChannel 0: back again?\n\nChannel 1: No. No. I don't know.\n\nChannel 0: There's no, like, a bracket at this box?\n\nChannel 1: No. It's just a black box that had a couple of lights on it, and there's no there's no All the lights have gone off. I don't know. I can't take this box off. No.\n\nChannel 0: Okay. I see. So the box is still mounted on the wall.\n\nChannel 1: Yes. K.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yeah. So so what I'm saying is that if if he could have taken it off when when I had the\n\nChannel 0: Mhmm.\n\nChannel 1: what's his name? When I had the technician out here. I'm\n\nChannel 0: Yeah.\n\nChannel 1: sure he would've, but he said not to touch\n\nChannel 0: Mhmm.\n\nChannel 1: it. And and I hope I I haven't stuffed it up now because now all the lights are turned off. Because you told me to\n\nChannel 0: Okay.\n\nChannel 1: take the okay. So is\n\nChannel 0: Yeah.\n\nChannel 1: somebody\n\nChannel 0: Okay.\n\nChannel 1: coming is that\n\nChannel 0: Inform. Mhmm.\n\nChannel 1: is somebody coming out to have a look and fix it? Because I don't know what I'm doing. I'm not a technician.\n\nChannel 0: Mhmm. Actually, I'm still waiting for the field technician's update. I'll inform our network team that you cannot remove the box then.\n\nChannel 1: I can't remove it. Can you tell all the lights have gone off now? And and so and so on the router, it was it was a red light before. Now it's a green or yellow light because I've tried to lift it.\n\nChannel 0: Can you put yeah. Mhmm. Okay. Did you unplug the cables or it's\n\nChannel 1: Not\n\nChannel 0: just\n\nChannel 1: oh, well, after the lights went off and I can put it back on, I thought I'll try to take the cables off. Unbelievable. No. I don't know. I don't know what's wrong with it.\n\nNow, you know, like I said, I'm not a technician. I need somebody out here to\n\nChannel 0: Okay.\n\nChannel 1: that knows what they're doing, and and it can fix that because I yeah. Like I said, all the lights are off, and I can't put the lights back on. I don't know why.\n\nChannel 0: Okay then. I'll forward this to them. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Bye for now.\n\nChannel 1: you.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.0574757382273674},{"text":"Hello, Melanie.","start":2.08,"end":2.98,"sentiment":"neutral","sentiment_score":0.06070062145590782},{"text":"This is Maureen again from Airtel.","start":3.1999998,"end":5.22,"sentiment":"neutral","sentiment_score":0.07377079067130883}],"sentiment":"neutral","sentiment_score":0.06905574724078178,"channel":0,"num_words":9,"start":1.8399999,"end":5.22},{"sentences":[{"text":"Mhmm.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.01852857694029808}],"sentiment":"neutral","sentiment_score":0.01852857694029808,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"Yeah.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.04343224689364433},{"text":"According to the network team, the box can be carefully lifted or slide off its its mounting bracket without removing the bracket itself.","start":8.72,"end":17.744999,"sentiment":"neutral","sentiment_score":0.056476352736353874},{"text":"Please don't pull it forcefully as cables are connected to it.","start":18.685,"end":23.345,"sentiment":"neutral","sentiment_score":-0.054901246997443115},{"text":"So once it's slightly removed from the bracket, please check the label at the back for the serial number.","start":23.965,"end":30.305,"sentiment":"neutral","sentiment_score":0.01870687256910299},{"text":"It should start with a DTN.","start":31.62,"end":34.36,"sentiment":"neutral","sentiment_score":0.04300557294239601}],"sentiment":"neutral","sentiment_score":0.022532310988754033,"channel":0,"num_words":60,"start":7.68,"end":34.36},{"sentences":[{"text":"No.","start":39.12,"end":39.52,"sentiment":"neutral","sentiment_score":-0.2053888440132141},{"text":"Now I've disconnected it.","start":39.52,"end":41.06,"sentiment":"neutral","sentiment_score":-0.2642190307378769},{"text":"They told me not to touch the","start":41.2,"end":42.48,"sentiment":"negative","sentiment_score":-0.3490284298147474}],"sentiment":"neutral","sentiment_score":-0.3087886646389961,"channel":1,"num_words":12,"start":39.12,"end":42.48},{"sentences":[{"text":"Okay.","start":42.42,"end":42.735,"sentiment":"neutral","sentiment_score":-0.19979742169380188}],"sentiment":"neutral","sentiment_score":-0.19979742169380188,"channel":0,"num_words":1,"start":42.42,"end":42.735},{"sentences":[{"text":"box, and now now it's all disconnected.","start":42.48,"end":44.74,"sentiment":"neutral","sentiment_score":-0.28468901983329226},{"text":"He told me not to, and it it doesn't it doesn't come off.","start":44.96,"end":49.594997,"sentiment":"negative","sentiment_score":-0.3441429298657637},{"text":"And now now all the lights are going off.","start":50.135,"end":52.395,"sentiment":"negative","sentiment_score":-0.4396335118346744},{"text":"Oh, I don't know.","start":52.535,"end":53.515,"sentiment":"neutral","sentiment_score":-0.19649166986346245},{"text":"No.","start":54.535,"end":54.774998,"sentiment":"neutral","sentiment_score":-0.25242459774017334}],"sentiment":"negative","sentiment_score":-0.33711100325864907,"channel":1,"num_words":34,"start":42.48,"end":54.774998},{"sentences":[{"text":"I I don't know.","start":54.774998,"end":55.835,"sentiment":"neutral","sentiment_score":-0.2386760227382183}],"sentiment":"neutral","sentiment_score":-0.2386760227382183,"channel":1,"num_words":4,"start":54.774998,"end":55.835},{"sentences":[{"text":"Yeah.","start":56.82,"end":57.219997,"sentiment":"neutral","sentiment_score":-0.10655933618545532},{"text":"Please don't remove the cable.","start":57.219997,"end":58.82,"sentiment":"neutral","sentiment_score":-0.14410545378923417},{"text":"Just slide the box to its 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again?","start":92.71,"end":93.53,"sentiment":"neutral","sentiment_score":-0.17646528035402298}],"sentiment":"neutral","sentiment_score":-0.17646528035402298,"channel":0,"num_words":2,"start":92.71,"end":93.53},{"sentences":[{"text":"No.","start":97.84,"end":97.92,"sentiment":"neutral","sentiment_score":-0.20072400569915771},{"text":"No.","start":97.92,"end":98.079994,"sentiment":"neutral","sentiment_score":-0.218472957611084},{"text":"I don't know.","start":98.079994,"end":98.82,"sentiment":"neutral","sentiment_score":-0.2085081289211909}],"sentiment":"neutral","sentiment_score":-0.20894427001476287,"channel":1,"num_words":5,"start":97.84,"end":98.82},{"sentences":[{"text":"There's no, like, a bracket at this box?","start":101.204994,"end":105.145,"sentiment":"neutral","sentiment_score":-0.24764206260442734}],"sentiment":"neutral","sentiment_score":-0.24764206260442734,"channel":0,"num_words":8,"start":101.204994,"end":105.145},{"sentences":[{"text":"No.","start":105.795,"end":106.275,"sentiment":"neutral","sentiment_score":-0.27856284379959106},{"text":"It's just a black box that had a couple of lights on it, and there's no there's no All the lights have gone off.","start":106.275,"end":118.560005,"sentiment":"neutral","sentiment_score":-0.3119142757107814},{"text":"I don't know.","start":118.560005,"end":119.3,"sentiment":"negative","sentiment_score":-0.3534766534964244},{"text":"I can't take this box 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After some attempts, the box is still mounted on the wall and all the lights have gone off. Maureen is waiting for the field technician's update and will inform their network team."},"intents":{"segments":[{"text":"According to the network team, the box can be carefully lifted or slide off its its mounting bracket without removing the bracket itself.","start_word":11,"end_word":33,"intents":[{"intent":"Ask for help with box removal","confidence_score":0.0011620142}]},{"text":"Now I've disconnected it. They told me not to touch the Okay. box, and now now it's all disconnected. He told me not to, and it it doesn't it doesn't come off. And now now all the lights are going off.","start_word":71,"end_word":111,"intents":[{"intent":"Report problem with box","confidence_score":0.007815907}]},{"text":"So the box is still mounted on the wall. Yes. K. 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And if it could come off, I'm sure the the bloke from the the Don, he would've he would've taken it off himself.","start_word":138,"end_word":209,"sentiment":"negative","sentiment_score":-0.41175270080566406},{"text":"But he told me not to touch anything.","start_word":210,"end_word":217,"sentiment":"neutral","sentiment_score":-0.3136477470397949},{"text":"And now it has. It's all all the lights have gone up. So I hope I haven't ruined it.","start_word":218,"end_word":236,"sentiment":"negative","sentiment_score":-0.4620705544948578},{"text":"You're not able to put No. it No. back again? No. No. I don't know. There's no, like, a bracket at this box? No. It's just a black box that had a couple of lights on it, and there's no there's no All the lights have gone off.","start_word":237,"end_word":284,"sentiment":"neutral","sentiment_score":-0.2553168535232544},{"text":"I don't know. I can't take this box off.","start_word":285,"end_word":293,"sentiment":"negative","sentiment_score":-0.3984680473804474},{"text":"No. Okay. I see. So the box is still mounted on the wall. Yes. K. Yeah. Okay. Yeah. So so what I'm saying is that if if he could have taken it off when when I had the Mhmm. what's his name? When I had the technician out here. I'm Yeah. sure he would've, but he said not to touch Mhmm. it. And and I hope I I haven't stuffed it up now because now all the lights are turned off. Because you told me to Okay. take the okay. So is Yeah. somebody Okay. coming is that Inform. Mhmm. is somebody coming out to have a look and fix it? Because I don't know what I'm doing. I'm not a technician. Mhmm. Actually, I'm still waiting for the field technician's update. I'll inform our network team that you cannot remove the box then. I can't remove it. Can you tell all the lights have gone off now? And and so and so on the router, it was it was a red light before. Now it's a green or yellow light because I've tried to lift it. Can you put yeah. Mhmm. Okay. Did you unplug the cables or it's Not just oh, well, after the lights went off and I can put it back on, I thought I'll try to take the cables off. Unbelievable. No.","start_word":294,"end_word":520,"sentiment":"neutral","sentiment_score":-0.14556631544350526},{"text":"I don't know. I don't know what's wrong with it.","start_word":521,"end_word":530,"sentiment":"negative","sentiment_score":-0.4029881060123443},{"text":"Now, you know, like I said, I'm not a technician. I need somebody out here to Okay. that knows what they're doing, and and it can fix that because I yeah.","start_word":531,"end_word":561,"sentiment":"neutral","sentiment_score":-0.2762652635574341},{"text":"Like I said, all the lights are off, and I can't put the lights back on.","start_word":562,"end_word":577,"sentiment":"negative","sentiment_score":-0.33331581950187683},{"text":"I don't know why. Okay then. 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