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After your annual review, you wanted to have a bit of a chat about salary sacrifice. Are you still wanting to have a catch up today in relation to that? It's up to you. No. No. That's okay. That's not a problem at all. If it's okay, though, I have had a bit of a look at your circumstances. I would like to maybe do a bit of a follow-up in the next few weeks with you just to sort of really assess your state for where you're going and what you're sort of tracking for to and what your goals are. Is that okay if we maybe reschedule something for a couple of weeks to kind of reassess everything and do a bit of more of a proper catch up with you? Yeah. Not a problem at all. Easy. Are you okay if I just take five minutes now to book that with you? Lovely. All good. So just after Easter, and that works out well because I'm taking the time off over Easter as well. If I maybe made it sort of late April, sort of from Monday, April 20, would any day that week suit you better? Yep. Beautiful. Lovely. And is it this time of day that suits you better, or did you want something after work hours? Ten, twelve, not a problem at all. So, thankfully, we'll all be back on the same time zone that week or just a couple weeks prior to that. So what if I book you in for, say, 10:30 on Tuesday, April 21? I'll have a good review. I've done a bit of a quick review of your file. I'll do a proper review of everything. We'll sort of go through what you went and and your review, reassess your goals. And it looks like there might be some advice we can probably look to provide for you. Okay? Lovely. Not a problem at all. You're right. So sorry. That's okay. Not a problem at all. I'll talk to you on the twenty first. I brought I know it is a couple of weeks away, so I'll add a text message reminder there for you. We're just making that that you'd no longer wanted to talk about the salary sacrifice side of things. 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Brett. This is Dana from OKIE Financial. How are you today? I'm very good. I had you booked in for a bit of a follow-up.\n\nAfter your annual review, you wanted to have a bit of a chat about salary sacrifice. Are you still wanting to have a catch up today in relation to that? It's up to you. No. No.\n\nThat's okay. That's not a problem at all. If it's okay, though, I have had a bit of a look at your circumstances. I would like to maybe do a bit of a follow-up in the next few weeks with you just to sort of really assess your state for where you're going and what you're sort of tracking for to and what your goals are. Is that okay if we maybe reschedule something for a couple of weeks to kind of reassess everything and do a bit of more of a proper catch up with you?\n\nYeah. Not a problem at all. Easy. Are you okay if I just take five minutes now to book that with you? Lovely.\n\nAll good. So just after Easter, and that works out well because I'm taking the time off over Easter as well. If I maybe made it sort of late April, sort of from Monday, April 20, would any day that week suit you better? Yep. Beautiful.\n\nLovely. And is it this time of day that suits you better, or did you want something after work hours? Ten, twelve, not a problem at all. So, thankfully, we'll all be back on the same time zone that week or just a couple weeks prior to that. So what if I book you in for, say, 10:30 on Tuesday, April 21?\n\nI'll have a good review. I've done a bit of a quick review of your file. I'll do a proper review of everything. We'll sort of go through what you went and and your review, reassess your goals. And it looks like there might be some advice we can probably look to provide for you.\n\nOkay? Lovely. Not a problem at all. You're right. So sorry.\n\nThat's okay. Not a problem at all. I'll talk to you on the twenty first. I brought I know it is a couple of weeks away, so I'll add a text message reminder there for you. We're just making that that you'd no longer wanted to talk about the salary sacrifice side of things.\n\nBut in the meantime, working up towards that call in April so you can have a bit of a think about your retirement, got what you're sort of working towards, and anything else that you want advice on. On the twenty first, we can have a really good chat around all those things and reestablish some new goals and look at where we're tracking for your retirement. Okay? Not a problem at all, Brett. Thank you so much for taking my call.\n\nYou have a lovely day. Thank you. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Brett.","start":3.1999998,"end":3.76,"sentiment":"neutral","sentiment_score":0.1672644466161728},{"text":"This is Dana from OKIE Financial.","start":3.76,"end":5.52,"sentiment":"neutral","sentiment_score":0.2189277485013008},{"text":"How are you today?","start":5.52,"end":6.58,"sentiment":"neutral","sentiment_score":0.28941089659929276},{"text":"I'm very good.","start":8.4,"end":9.12,"sentiment":"positive","sentiment_score":0.6578885118166605},{"text":"I had you booked in for a bit of a follow-up.","start":9.12,"end":10.88,"sentiment":"neutral","sentiment_score":0.16515776989134875}],"sentiment":"neutral","sentiment_score":0.25369769134200537,"num_words":26,"start":3.1999998,"end":10.88},{"sentences":[{"text":"After your annual review, you wanted to have a bit of a chat about salary sacrifice.","start":10.88,"end":14.42,"sentiment":"neutral","sentiment_score":0.04733291862066835},{"text":"Are you still wanting to have a catch up today in 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do a bit of a follow-up in the next few weeks with you just to sort of really assess your state for where you're going and what you're sort of tracking for to and what your goals are.","start":32.06,"end":40.695,"sentiment":"neutral","sentiment_score":0.15399912432875745},{"text":"Is that okay if we maybe reschedule something for a couple of weeks to kind of reassess everything and do a bit of more of a proper catch up with you?","start":40.695,"end":50.135,"sentiment":"neutral","sentiment_score":0.07101327102751501}],"sentiment":"neutral","sentiment_score":0.11786750594595659,"num_words":97,"start":27.66,"end":50.135},{"sentences":[{"text":"Yeah.","start":50.135,"end":50.455,"sentiment":"neutral","sentiment_score":0.12142197042703629},{"text":"Not a problem at all.","start":50.455,"end":51.495,"sentiment":"neutral","sentiment_score":0.23213402926921844},{"text":"Easy.","start":51.495,"end":51.995,"sentiment":"neutral","sentiment_score":0.2833329141139984},{"text":"Are you okay if I 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Yeah. Not too bad. Not really. Yeah. Not really. Yeah. No. No. Not really. Not not at the moment. Yeah. Yeah. Yeah. After just after Easter would be perfect. Yep. Yeah. Definitely. Yeah. No. Any day is fine. Yeah. Yep. No. Probably anywhere between ten and twelve would be probably the better one. Mhmm. Yeah. That's fine. Okay. Yeah. Sounds good. Brilliant. No. You're alright. That's it now. Thank you. Yep. Yep. Yes. Good. Excellent. Brilliant. Okay. No problem. Thank you. 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Yeah. Not too bad. Not really. Yeah.\n\nNot really. Yeah. No. No. Not really.\n\nNot not at the moment. Yeah. Yeah. Yeah. After just after Easter would be perfect.\n\nYep. Yeah. Definitely. Yeah. No.\n\nAny day is fine. Yeah. Yep. No. Probably anywhere between ten and twelve would be probably the better one.\n\nMhmm. Yeah. That's fine. Okay. Yeah.\n\nSounds good. Brilliant. No. You're alright. That's it now.\n\nThank you. Yep. Yep. Yes. Good.\n\nExcellent. Brilliant. Okay. No problem. 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This is Dana from OKIE Financial. How are you today?\n\nChannel 1: Yeah. Not too bad.\n\nChannel 0: I'm very good. I had you booked in for a bit of a follow-up. After your annual review, you wanted to have a bit of a chat about salary sacrifice. Are you still wanting to have a catch up today in relation to that? It's up\n\nChannel 1: Not\n\nChannel 0: to you.\n\nChannel 1: really. Yeah.\n\nChannel 0: No.\n\nChannel 1: Not really. Yeah. No. No. Not really.\n\nNot not at\n\nChannel 0: No.\n\nChannel 1: the moment. Yeah.\n\nChannel 0: That's okay. That's not a problem at all. If it's okay, though, I have had a bit of a look at your circumstances. I would like to maybe do a bit of a follow-up in the next few weeks with you just to sort of really assess your state for where you're going and what you're sort of tracking for to and what your goals are. Is that okay\n\nChannel 1: Yeah.\n\nChannel 0: if we maybe reschedule something for a couple of weeks to kind of reassess everything and do a bit of more of a proper catch up with\n\nChannel 1: Yeah. After just after Easter would be perfect.\n\nChannel 0: you?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Not a problem at all. Easy. Are you okay if I just take five minutes now to book that with you?\n\nChannel 1: Yeah. Definitely.\n\nChannel 0: Lovely. All good. So just after Easter, and that works out well because I'm taking the time off over Easter as well. If I maybe made it sort of late April, sort of from Monday, April 20, would any day that week suit you better?\n\nChannel 1: Yeah. No. Any day is fine. Yeah. Yep.\n\nChannel 0: Yep. Beautiful. Lovely. And is it this time of day that suits you better, or did you want something after work hours?\n\nChannel 1: No. Probably anywhere between ten and twelve would be probably the better one.\n\nChannel 0: Ten, twelve, not a problem at all. So, thankfully, we'll all be back on the same time zone that week or just a couple weeks prior to that. So what if I book\n\nChannel 1: Mhmm.\n\nChannel 0: you in for, say, 10:30 on Tuesday, April 21? I'll\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: That's\n\nChannel 0: a good review. I've done a bit of a quick review\n\nChannel 1: fine.\n\nChannel 0: of your file. I'll do a proper review of everything. We'll sort of go through what you went and and your review, reassess your goals. And it looks like there might be some advice we can probably look to provide for you. Okay?\n\nChannel 1: Okay. Yeah. Sounds good.\n\nChannel 0: Lovely. Not\n\nChannel 1: Brilliant.\n\nChannel 0: a problem at all. You're right. So sorry.\n\nChannel 1: No. You're alright. That's it now. Thank you. Yep.\n\nChannel 0: That's okay. Not a problem at all. I'll talk to you on the twenty first. I brought I know it is a couple of weeks away, so I'll add a text message reminder there for you. We're\n\nChannel 1: Yep.\n\nChannel 0: just making that that you'd no longer wanted to talk about the salary sacrifice side of things. But in the meantime, working up towards that call in April so you can have a bit of a think about your retirement, got what you're sort of working towards, and anything else that you want advice on. On the twenty first, we can have a really good chat around all those things and reestablish some new goals and look at where we're tracking for your retirement. Okay?\n\nChannel 1: Yes. Good. Excellent. Brilliant.\n\nChannel 0: Not a problem at all, Brett.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much for taking my call. You have a lovely day.\n\nChannel 1: No problem. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. See you later. 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later.","start":151.38287,"end":152.10287,"sentiment":"positive","sentiment_score":0.495183527469635},{"text":"Bye.","start":152.10287,"end":152.60287,"sentiment":"neutral","sentiment_score":-0.09113737940788268}],"sentiment":"positive","sentiment_score":0.38045346140861513,"channel":0,"num_words":5,"start":151.06287,"end":152.60287}]},"summary":{"result":"success","short":" Dana from O liquor Financial calls Brett to follow up on his annual review and discuss salary sacrifice. They schedule a follow-up for a few weeks after Easter to assess Brett's state and goals. Dana provides a review and reassess Brett's goals for retirement and retirement goals, and they discuss potential advice for retirement."},"intents":{"segments":[{"text":"I had you booked in for a bit of a follow-up. After your annual review, you wanted to have a bit of a chat about salary sacrifice. Are you still wanting to have a catch up today in relation to that?","start_word":20,"end_word":60,"intents":[{"intent":"Schedule follow-up","confidence_score":0.58103794}]},{"text":"I would like to maybe do a bit of a follow-up in the next few weeks with you just to sort of really assess your state for where you're going and what you're sort of tracking for to and what your goals are. Is that okay Yeah.","start_word":106,"end_word":152,"intents":[{"intent":"Assess state","confidence_score":0.608832}]},{"text":"if we maybe reschedule something for a couple of weeks to kind of reassess everything and do a bit of more of a proper catch up with Yeah.","start_word":153,"end_word":180,"intents":[{"intent":"Reschedule","confidence_score":0.22391766}]},{"text":"Are you okay if I just take five minutes now to book that with you? Yeah.","start_word":197,"end_word":212,"intents":[{"intent":"Book","confidence_score":0.15798405}]},{"text":"So what if I book Mhmm. you in for, say, 10:30 on Tuesday, April 21?","start_word":330,"end_word":344,"intents":[{"intent":"Book mhmm","confidence_score":0.048319805}]},{"text":"I've done a bit of a quick review fine. of your file. I'll do a proper review of everything. We'll sort of go through what you went and and your review, reassess your goals. And it looks like there might be some advice we can probably look to provide for you. Okay? Okay.","start_word":352,"end_word":404,"intents":[{"intent":"Review file","confidence_score":0.06956743}]},{"text":"On the twenty first, we can have a really good chat around all those things and reestablish some new goals and look at where we're tracking for your retirement. Okay? Yes.","start_word":521,"end_word":551,"intents":[{"intent":"Advise on advice","confidence_score":0.002452618},{"intent":"Discuss retirement goals","confidence_score":0.18003725}]},{"text":"On the twenty first, we can have a really good chat around all those things and reestablish some new goals and look at where we're tracking for your retirement. Okay? Yes. Good.","start_word":521,"end_word":552,"intents":[{"intent":"Track retirement","confidence_score":0.5094946}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Brett. This is Dana from OKIE Financial. How are you today? Yeah.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.20299366116523743},{"text":"Not too bad. I'm very good.","start_word":14,"end_word":19,"sentiment":"positive","sentiment_score":0.5361108183860779},{"text":"I had you booked in for a bit of a follow-up. After your annual review, you wanted to have a bit of a chat about salary sacrifice. Are you still wanting to have a catch up today in relation to that? It's up Not to you. really. Yeah. No. Not really. Yeah. No. No. Not really. Not not at No. the moment. Yeah. That's okay. That's not a problem at all. If it's okay, though, I have had a bit of a look at your circumstances. I would like to maybe do a bit of a follow-up in the next few weeks with you just to sort of really assess your state for where you're going and what you're sort of tracking for to and what your goals are. Is that okay Yeah. if we maybe reschedule something for a couple of weeks to kind of reassess everything and do a bit of more of a proper catch up with Yeah. After just after Easter would be perfect. you? Yep. Yeah. Not a problem at all. Easy. 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So, thankfully, we'll all be back on the same time zone that week or just a couple weeks prior to that. So what if I book Mhmm. you in for, say, 10:30 on Tuesday, April 21? I'll Yeah.","start_word":270,"end_word":346,"sentiment":"neutral","sentiment_score":0.10026735647932276},{"text":"have That's a good review. I've done a bit of a quick review fine.","start_word":347,"end_word":360,"sentiment":"positive","sentiment_score":0.4041256904602051},{"text":"of your file. I'll do a proper review of everything. We'll sort of go through what you went and and your review, reassess your goals. And it looks like there might be some advice we can probably look to provide for you. Okay? Okay. Yeah.","start_word":361,"end_word":405,"sentiment":"neutral","sentiment_score":0.1955653131008148},{"text":"Sounds good. Lovely.","start_word":406,"end_word":408,"sentiment":"positive","sentiment_score":0.42539387941360474},{"text":"Not Brilliant. a problem at all. You're right. So sorry. No. You're alright. That's it now. Thank you. Yep. That's okay. Not a problem at all. I'll talk to you on the twenty first. I brought I know it is a couple of weeks away, so I'll add a text message reminder there for you. We're Yep. just making that that you'd no longer wanted to talk about the salary sacrifice side of things. But in the meantime, working up towards that call in April so you can have a bit of a think about your retirement, got what you're sort of working towards, and anything else that you want advice on. On the twenty first, we can have a really good chat around all those things and reestablish some new goals and look at where we're tracking for your retirement. Okay? Yes.","start_word":409,"end_word":551,"sentiment":"neutral","sentiment_score":0.1139831393957138},{"text":"Good. Excellent. Brilliant.","start_word":552,"end_word":554,"sentiment":"positive","sentiment_score":0.42859482765197754},{"text":"Not a problem at all, Brett. Okay.","start_word":555,"end_word":561,"sentiment":"neutral","sentiment_score":0.2686523497104645},{"text":"Thank you so much for taking my call. You have a lovely day.","start_word":562,"end_word":574,"sentiment":"positive","sentiment_score":0.627300500869751},{"text":"No problem.","start_word":575,"end_word":576,"sentiment":"neutral","sentiment_score":0.3204372525215149},{"text":"Thank you. Thank Bye. you. See you later.","start_word":577,"end_word":584,"sentiment":"positive","sentiment_score":0.506313145160675},{"text":"Bye.","start_word":585,"end_word":585,"sentiment":"neutral","sentiment_score":0.23244838416576383}],"average":{"sentiment":"neutral","sentiment_score":0.1534033881293403}}}}