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Maybe Internet's not working or something. Yeah. Probably what was your name? Hang on. How do you spell your first name or the g I u r I a. Yeah? Oh, sorry. Dorai. It's not coming up. Is that the account holder's name? No. Just the first name. Okay. So it's g for George, is it? Yep. Oh, Gaurav. Gaurav. Okay. Okay. It's Gaurav Sanjeo. Yeah? Yeah. Your service was online, and it's offline now. Have you have you did you try to make any changes to the new router? Okay. Well, hang on a sec. Let me just check something. No. Just plug and play, and that's it. I'm just checking the the back end for a second. Just give me a sec. Okay. So you got a black box somewhere inside the bedroom, n entity box? Yeah. You'll have if you have a look at the entity box, you should have the power light, the broadband light, the service light, and the Ethernet one light on. Okay. So the Ethernet light, that's the Ethernet cable that's plugged into the Ethernet light, The other end is plugged into your router. Right? Which which port in the router have you plugged it in? No. It's gonna be plugged into the WAN port. So your WAN port, then you got LAN one, LAN two, LAN three. That's those LAN ports, if you wanna connect something direct to it. But from the back box to the to the router, it's gonna go in the WAN port. And you're online. Your service is online now. No. No. You you you you can connect to it now via the Wi Fi. So you got your Wi Fi 2.4 g and the five g. The 2.4 g is for your alarm system, and your five g is for everything else. So you'll see the Airtel name, and then on the sticker on the router, you'll see the Wi Fi key. That's the that's the password. No. No. It's not that it's the better one. The 2.4 g is for your if you have an alarm system, the alarm system will only connect to a 2.4 g. It won't connect to the five g. Alright? That's why that 2 the 2.4G is there for an alarm system, and your 5G is for all your other devices. But then the five g is gives you a faster speed. Yeah. Yeah. Yeah. You're online. I can see you're online from here. Yeah. That's your that's your bandwidth. Your bandwidth. Your plan your plan is 100 slash 40. Your bandwidth, that's applied by Super Networks. Sometimes it can happen straight away. Sometimes it can just take a couple of days. Your download is 100. Your upload is four 40. But your bandwidth is 500 down 500 up. Yeah. Have a good night. Thank you. 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Airtel tech support. You're calling me after hours. So it could have been one of the team from day shift. Would it be anything to do with Internet or anything like that?\n\nMaybe Internet's not working or something. Yeah. Probably what was your name? Hang on. How do you spell your first name or the g I u r I a.\n\nYeah? Oh, sorry. Dorai. It's not coming up. Is that the account holder's name?\n\nNo. Just the first name. Okay. So it's g for George, is it? Yep.\n\nOh, Gaurav. Gaurav. Okay. Okay. It's Gaurav Sanjeo.\n\nYeah? Yeah. Your service was online, and it's offline now. Have you have you did you try to make any changes to the new router? Okay.\n\nWell, hang on a sec. Let me just check something. No. Just plug and play, and that's it. I'm just checking the the back end for a second.\n\nJust give me a sec. Okay. So you got a black box somewhere inside the bedroom, n entity box? Yeah. You'll have if you have a look at the entity box, you should have the power light, the broadband light, the service light, and the Ethernet one light on.\n\nOkay. So the Ethernet light, that's the Ethernet cable that's plugged into the Ethernet light, The other end is plugged into your router. Right? Which which port in the router have you plugged it in? No.\n\nIt's gonna be plugged into the WAN port. So your WAN port, then you got LAN one, LAN two, LAN three. That's those LAN ports, if you wanna connect something direct to it. But from the back box to the to the router, it's gonna go in the WAN port. And you're online.\n\nYour service is online now. No. No. You you you you can connect to it now via the Wi Fi. So you got your Wi Fi 2.4 g and the five g.\n\nThe 2.4 g is for your alarm system, and your five g is for everything else. So you'll see the Airtel name, and then on the sticker on the router, you'll see the Wi Fi key. That's the that's the password. No. No.\n\nIt's not that it's the better one. The 2.4 g is for your if you have an alarm system, the alarm system will only connect to a 2.4 g. It won't connect to the five g. Alright? That's why that 2 the 2.4G is there for an alarm system, and your 5G is for all your other devices.\n\nBut then the five g is gives you a faster speed. Yeah. Yeah. Yeah. You're online.\n\nI can see you're online from here. Yeah. That's your that's your bandwidth. Your bandwidth. Your plan your plan is 100 slash 40.\n\nYour bandwidth, that's applied by Super Networks. Sometimes it can happen straight away. Sometimes it can just take a couple of days. Your download is 100. Your upload is four 40.\n\nBut your bandwidth is 500 down 500 up. Yeah. Have a good night. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.64,"sentiment":"positive","sentiment_score":0.4401526004076004},{"text":"Airtel tech support.","start":0.64,"end":1.78,"sentiment":"neutral","sentiment_score":0.24862733980019888},{"text":"You're calling me after hours.","start":7.8399997,"end":8.96,"sentiment":"neutral","sentiment_score":-0.008242160710506142},{"text":"So it could have been one of the team from day shift.","start":8.96,"end":11.86,"sentiment":"neutral","sentiment_score":-0.03453330462798476},{"text":"Would it be anything to do with Internet or anything like that?","start":13.554999,"end":16.035,"sentiment":"neutral","sentiment_score":-0.03540544584393501}],"sentiment":"neutral","sentiment_score":0.021932688558830276,"num_words":34,"start":0.08,"end":16.035},{"sentences":[{"text":"Maybe Internet's not working or 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you.","start":370.92685,"end":371.32687,"sentiment":"positive","sentiment_score":0.8014843463897705},{"text":"Bye.","start":371.32687,"end":371.82687,"sentiment":"neutral","sentiment_score":-0.07749643921852112}],"sentiment":"neutral","sentiment_score":0.25032586487941444,"num_words":16,"start":362.92685,"end":371.82687}]}}]},{"alternatives":[{"transcript":"Hello. Just call a call from this number. I just received the router today. So did they call me to help help me set up the router? Is that what it is? Oh, it's Gauda, g a u r a v. The first name would be g a u r a v. R a v, v for man. Okay. Yes. Yes. It is. The last name is s a n j e l. First name is g g for g for gum. G for gum, a for apple, u for umbrella, r for rose, a for apple, v for van. Yes. That's correct. Yes. I tried to connect a new router, so that is why it's I I tried to connect the router that you guys just sent today. No. I haven't made any changes to the new router. Because from what I know, nothing has really changed. Right? Yeah. Yes. I do. Well, the Ethernet yes. I will. The Ethernet one and four light on. Alright. Let me so I've logged in into then it says lane three. Okay. So, yes, I'll just plug that in. Is it oh, so I don't have to plug in the other the the in flight the what is it called? The cat two? Is it the fine fine thing? Mhmm. Very kind. It seems to be working. Give me one second. I'll just double check. Yeah. So you so you recommend connecting to the Airtel five g. Right? That's a better one. Yep. Mhmm. Mhmm. Okay. Mhmm. Okay. No problem. I think that should be the new one. I was just connected to can you see that the Internet is online in the end now? Maybe perfect. I'll just connect to the five g. Easy. Perfect. And another thing as well, like, when I click I subscribed to 500 upload and 500 download. When I do a second That's my bank. Thank you. Okay. So what's my upload and download speed in Okay. Okay. Not a problem. Cheers, man. 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Just call a call from this number. I just received the router today. So did they call me to help help me set up the router? Is that what it is?\n\nOh, it's Gauda, g a u r a v. The first name would be g a u r a v. R a v, v for man. Okay. Yes.\n\nYes. It is. The last name is s a n j e l. First name is g g for g for gum. G for gum, a for apple, u for umbrella, r for rose, a for apple, v for van.\n\nYes. That's correct. Yes. I tried to connect a new router, so that is why it's I I tried to connect the router that you guys just sent today. No.\n\nI haven't made any changes to the new router. Because from what I know, nothing has really changed. Right? Yeah. Yes.\n\nI do. Well, the Ethernet yes. I will. The Ethernet one and four light on. Alright.\n\nLet me so I've logged in into then it says lane three. Okay. So, yes, I'll just plug that in. Is it oh, so I don't have to plug in the other the the in flight the what is it called? The cat two?\n\nIs it the fine fine thing? Mhmm. Very kind. It seems to be working. Give me one second.\n\nI'll just double check. Yeah. So you so you recommend connecting to the Airtel five g. Right? That's a better one.\n\nYep. Mhmm. Mhmm. Okay. Mhmm.\n\nOkay. No problem. I think that should be the new one. I was just connected to can you see that the Internet is online in the end now? Maybe perfect.\n\nI'll just connect to the five g. Easy. Perfect. And another thing as well, like, when I click I subscribed to 500 upload and 500 download. When I do a second That's my bank.\n\nThank you. Okay. So what's my upload and download speed in Okay. Okay. Not a problem.\n\nCheers, man. Thank you very much.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.07751436531543732},{"text":"Just call a call from this number.","start":3.9199998,"end":5.7,"sentiment":"neutral","sentiment_score":0.049750523907797675},{"text":"I just received the router today.","start":19.085,"end":20.685,"sentiment":"neutral","sentiment_score":-0.007522885998090108},{"text":"So did they call me to help help me set up the router?","start":20.685,"end":23.744999,"sentiment":"neutral","sentiment_score":0.03043493413581298},{"text":"Is that what it is?","start":24.125,"end":25.185,"sentiment":"neutral","sentiment_score":0.002678040973842144}],"sentiment":"neutral","sentiment_score":0.02467734579113312,"num_words":32,"start":3.4399998,"end":25.185},{"sentences":[{"text":"Oh, it's Gauda, g a u r a v.","start":26.125,"end":29.345,"sentiment":"neutral","sentiment_score":-0.0020256630248493617},{"text":"The first name would be g a u 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changed.","start":121.54,"end":123.78,"sentiment":"neutral","sentiment_score":-0.31699800822469926},{"text":"Right?","start":123.78,"end":124.28,"sentiment":"neutral","sentiment_score":-0.20619556307792664},{"text":"Yeah.","start":127.355,"end":127.855,"sentiment":"neutral","sentiment_score":0.032340794801712036},{"text":"Yes.","start":143.22,"end":143.72,"sentiment":"neutral","sentiment_score":0.09388819336891174}],"sentiment":"neutral","sentiment_score":-0.29377363551230656,"num_words":21,"start":115.62,"end":143.72},{"sentences":[{"text":"I do.","start":153.78,"end":154.53,"sentiment":"neutral","sentiment_score":0.08822881057858467},{"text":"Well, the Ethernet yes.","start":157.385,"end":159.065,"sentiment":"neutral","sentiment_score":0.07985000312328339},{"text":"I will.","start":159.065,"end":159.385,"sentiment":"neutral","sentiment_score":0.11045337095856667},{"text":"The Ethernet one and four light 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two?","start":216.375,"end":217.095,"sentiment":"neutral","sentiment_score":0.003918467710415522}],"sentiment":"neutral","sentiment_score":0.04791035369800573,"num_words":44,"start":176.33,"end":217.095},{"sentences":[{"text":"Is it the fine fine thing?","start":217.095,"end":218.955,"sentiment":"neutral","sentiment_score":0.08374216904242833},{"text":"Mhmm.","start":233.28,"end":233.78,"sentiment":"neutral","sentiment_score":0.024409057572484016},{"text":"Very kind.","start":239.81499,"end":240.635,"sentiment":"positive","sentiment_score":0.662881076335907},{"text":"It seems to be working.","start":241.33499,"end":242.715,"sentiment":"positive","sentiment_score":0.47467740774154665},{"text":"Give me one second.","start":242.775,"end":243.495,"sentiment":"neutral","sentiment_score":0.12199668399989605}],"sentiment":"neutral","sentiment_score":0.26188877773367697,"num_words":18,"start":217.095,"end":243.495},{"sentences":[{"text":"I'll just double check.","start":243.495,"end":244.795,"sentiment":"neutral","sentiment_score":0.0898195393383503},{"text":"Yeah.","start":249.15,"end":249.55,"sentiment":"neutral","sentiment_score":0.08769523352384567},{"text":"So you so you recommend connecting to the Airtel five g.","start":249.55,"end":252.91,"sentiment":"neutral","sentiment_score":0.053604189306497574},{"text":"Right?","start":252.91,"end":253.06999,"sentiment":"neutral","sentiment_score":0.07659050822257996},{"text":"That's a better 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problem.","start":281.15,"end":281.94998,"sentiment":"neutral","sentiment_score":0.1555439457297325},{"text":"I think that should be the new one.","start":281.94998,"end":283.55,"sentiment":"neutral","sentiment_score":0.15244773216545582},{"text":"I was just connected to can you see that the Internet is online in the end now?","start":283.55,"end":288.28998,"sentiment":"neutral","sentiment_score":0.06595835593693397},{"text":"Maybe perfect.","start":292.68503,"end":293.565,"sentiment":"neutral","sentiment_score":0.25084836035966873}],"sentiment":"neutral","sentiment_score":0.10733317745228609,"num_words":30,"start":280.50998,"end":293.565},{"sentences":[{"text":"I'll just connect to the five g.","start":293.565,"end":295.90503,"sentiment":"neutral","sentiment_score":0.15178551099130086},{"text":"Easy.","start":333.13998,"end":333.63998,"sentiment":"positive","sentiment_score":0.34728628396987915},{"text":"Perfect.","start":334.02,"end":334.5,"sentiment":"positive","sentiment_score":0.3827838897705078},{"text":"And another thing as well, like, when I click I subscribed to 500 upload and 500 download.","start":334.5,"end":340.1,"sentiment":"neutral","sentiment_score":0.09413132027668111},{"text":"When I do a second That's my bank.","start":340.1,"end":344.115,"sentiment":"neutral","sentiment_score":0.02591607440263033}],"sentiment":"neutral","sentiment_score":0.10588617031188573,"num_words":34,"start":293.565,"end":344.115},{"sentences":[{"text":"Thank you.","start":350.415,"end":351.155,"sentiment":"neutral","sentiment_score":0.13561033457517624},{"text":"Okay.","start":355.07,"end":355.57,"sentiment":"neutral","sentiment_score":0.025798629969358444},{"text":"So what's my upload and download speed in Okay.","start":355.71002,"end":363.10687,"sentiment":"neutral","sentiment_score":0.021074977185991075},{"text":"Okay.","start":366.92688,"end":367.42688,"sentiment":"neutral","sentiment_score":0.0902257114648819},{"text":"Not a problem.","start":367.88687,"end":368.7869,"sentiment":"neutral","sentiment_score":0.23861760397752127}],"sentiment":"neutral","sentiment_score":0.08079828857444227,"num_words":16,"start":350.415,"end":368.7869},{"sentences":[{"text":"Cheers, man.","start":368.92688,"end":369.64688,"sentiment":"positive","sentiment_score":0.43166252970695496},{"text":"Thank you very much.","start":369.64688,"end":370.6269,"sentiment":"positive","sentiment_score":0.5061600729823112}],"sentiment":"positive","sentiment_score":0.4813275585571925,"num_words":6,"start":368.92688,"end":370.6269}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hello. Just call a call from this number.\n\nChannel 0: You're calling me after hours. So it could have been one of the team from day shift. Would it be anything to do with Internet or anything like that? Maybe Internet's not working or something.\n\nChannel 1: I just received the router today. So did they call me to help help me set up the router? Is that\n\nChannel 0: Yeah.\n\nChannel 1: what\n\nChannel 0: Probably\n\nChannel 1: it is?\n\nChannel 0: what was your name?\n\nChannel 1: Oh, it's Gauda, g a u r a v.\n\nChannel 0: Hang on. How do you spell your first name or the\n\nChannel 1: The first name would be g a u r a v.\n\nChannel 0: g I u r I a. Yeah?\n\nChannel 1: R a v, v for man.\n\nChannel 0: Oh, sorry.\n\nChannel 1: Okay.\n\nChannel 0: Dorai.\n\nChannel 1: Yes.\n\nChannel 0: It's not coming up. Is that the account holder's name?\n\nChannel 1: Yes. It is. The last name is s a n j e l.\n\nChannel 0: No. Just the first name.\n\nChannel 1: First name\n\nChannel 0: Okay.\n\nChannel 1: is\n\nChannel 0: So it's\n\nChannel 1: g\n\nChannel 0: g for George, is it?\n\nChannel 1: g for g for gum.\n\nChannel 0: Yep.\n\nChannel 1: G for gum, a for apple, u for umbrella, r for rose, a for apple, v for van.\n\nChannel 0: Oh, Gaurav. Gaurav. Okay. Okay. It's Gaurav Sanjeo.\n\nYeah?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Yeah. Your service was online, and it's offline now.\n\nChannel 1: Yes. I tried to connect a new router, so that is why it's I I tried to connect the router that you guys just sent today.\n\nChannel 0: Have you have you did you try to make any changes to the new router?\n\nChannel 1: No. I haven't made any changes to the new router.\n\nChannel 0: Okay. Well, hang on a sec. Let me just check something.\n\nChannel 1: Because from what I know, nothing has really changed. Right?\n\nChannel 0: No. Just plug and play, and that's it.\n\nChannel 1: Yeah.\n\nChannel 0: I'm just checking the the back end for a second. Just give me a sec. Okay. So you got a black box somewhere inside the bedroom, n entity box?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. You'll have if you have a look at the entity box, you should have the power light, the broadband light, the service light, and the Ethernet\n\nChannel 1: I do.\n\nChannel 0: one light on.\n\nChannel 1: Well, the Ethernet yes. I will. The Ethernet one and four light on.\n\nChannel 0: Okay. So the Ethernet light, that's the Ethernet cable that's plugged into the Ethernet light, The other end is plugged into your router. Right? Which which port in the router have you plugged it in?\n\nChannel 1: Alright. Let me so I've logged in into then it says lane three.\n\nChannel 0: No. It's gonna be plugged into the WAN port. So your WAN port, then you got LAN one, LAN two, LAN three. That's those LAN ports, if you wanna connect something direct to it. But from the back box to the to the router, it's gonna go in the\n\nChannel 1: Okay.\n\nChannel 0: WAN port.\n\nChannel 1: So, yes, I'll just plug that in.\n\nChannel 0: And you're online. Your service is online now.\n\nChannel 1: Is it oh, so I don't have to plug in the other the the in flight the what is it called? The cat two? Is it the fine fine thing?\n\nChannel 0: No. No. You you you you can connect to it now via the Wi Fi. So you got your Wi Fi 2.4 g and the five g. The 2.4 g is for your alarm system, and your five g is for everything else.\n\nSo you'll see the Airtel name, and\n\nChannel 1: Mhmm.\n\nChannel 0: then on the sticker on the router, you'll see the Wi Fi key. That's the that's the password.\n\nChannel 1: Very kind. It seems to be working. Give me one second. I'll just double check. Yeah.\n\nSo you so you recommend connecting to the Airtel five g. Right? That's a better one.\n\nChannel 0: No. No. It's not that it's the better one. The 2.4 g is for your if you have an alarm system, the alarm system\n\nChannel 1: Yep.\n\nChannel 0: will only connect to a 2.4 g.\n\nChannel 1: Mhmm.\n\nChannel 0: It won't connect to the five g. Alright? That's why that 2 the 2.4G is there for an alarm system, and your\n\nChannel 1: Mhmm.\n\nChannel 0: 5G is for all your other devices. But\n\nChannel 1: Okay.\n\nChannel 0: then the five g\n\nChannel 1: Mhmm.\n\nChannel 0: is gives you a faster speed. Yeah.\n\nChannel 1: Okay. No problem. I think that should be the new one. I was just connected to can you see that the Internet is online in the end now?\n\nChannel 0: Yeah. Yeah. You're online. I can see you're online from here. Yeah.\n\nChannel 1: Maybe perfect. I'll just connect to the five g. Easy. Perfect. And another thing as well, like, when I click I subscribed to 500 upload and 500 download.\n\nWhen I do\n\nChannel 0: That's\n\nChannel 1: a second\n\nChannel 0: your that's your bandwidth. Your\n\nChannel 1: That's\n\nChannel 0: bandwidth.\n\nChannel 1: my bank.\n\nChannel 0: Your plan your plan is 100 slash 40. Your bandwidth, that's applied by Super Networks.\n\nChannel 1: Thank\n\nChannel 0: Sometimes\n\nChannel 1: you.\n\nChannel 0: it can happen straight away. Sometimes it can just take a couple of days.\n\nChannel 1: Okay. So what's my upload and download speed in\n\nChannel 0: Your download is 100. Your upload is four 40.\n\nChannel 1: Okay.\n\nChannel 0: But your bandwidth is 500 down 500 up.\n\nChannel 1: Okay. Not a problem. Cheers, man. Thank you\n\nChannel 0: Yeah.\n\nChannel 1: very much.\n\nChannel 0: Have a good night. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.64,"sentiment":"positive","sentiment_score":0.4401526004076004},{"text":"Airtel tech support.","start":0.64,"end":1.78,"sentiment":"neutral","sentiment_score":0.24862733980019888}],"sentiment":"neutral","sentiment_score":0.32523744404315946,"channel":0,"num_words":5,"start":0.08,"end":1.78},{"sentences":[{"text":"Hello.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.07751436531543732},{"text":"Just call a call from this number.","start":3.9199998,"end":5.7,"sentiment":"neutral","sentiment_score":0.049750523907797675}],"sentiment":"neutral","sentiment_score":0.05322100408375263,"channel":1,"num_words":8,"start":3.4399998,"end":5.7},{"sentences":[{"text":"You're calling me after hours.","start":7.8399997,"end":8.96,"sentiment":"neutral","sentiment_score":-0.008242160710506142},{"text":"So it could have been one of the team from day 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up.","start":63.05,"end":63.93,"sentiment":"neutral","sentiment_score":-0.14554257690906525},{"text":"Is that the account holder's name?","start":63.93,"end":65.63,"sentiment":"neutral","sentiment_score":-0.09027908990780513}],"sentiment":"neutral","sentiment_score":-0.11238448470830917,"channel":0,"num_words":10,"start":63.05,"end":65.63},{"sentences":[{"text":"Yes.","start":65.89,"end":66.37,"sentiment":"neutral","sentiment_score":-0.007454385049641132},{"text":"It is.","start":66.37,"end":66.85,"sentiment":"neutral","sentiment_score":-0.008952552918344736},{"text":"The last name is s a n j e l.","start":66.85,"end":69.59,"sentiment":"neutral","sentiment_score":-0.02053846400231123}],"sentiment":"neutral","sentiment_score":-0.01774954853149561,"channel":1,"num_words":13,"start":65.89,"end":69.59},{"sentences":[{"text":"No.","start":69.445,"end":69.685005,"sentiment":"neutral","sentiment_score":-0.05313403531908989},{"text":"Just the first 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gum.","start":75.625,"end":79.725006,"sentiment":"neutral","sentiment_score":-0.008111906610429287}],"sentiment":"neutral","sentiment_score":-0.008111906610429287,"channel":1,"num_words":5,"start":75.625,"end":79.725006},{"sentences":[{"text":"Yep.","start":80.725006,"end":81.225006,"sentiment":"neutral","sentiment_score":0.007548406720161438}],"sentiment":"neutral","sentiment_score":0.007548406720161438,"channel":0,"num_words":1,"start":80.725006,"end":81.225006},{"sentences":[{"text":"G for gum, a for apple, u for umbrella, r for rose, a for apple, v for van.","start":81.785,"end":88.525,"sentiment":"neutral","sentiment_score":-0.0005534122335828013}],"sentiment":"neutral","sentiment_score":-0.0005534122335828013,"channel":1,"num_words":18,"start":81.785,"end":88.525},{"sentences":[{"text":"Oh, Gaurav.","start":89.58,"end":90.32,"sentiment":"neutral","sentiment_score":0.009369558189064264},{"text":"Gaurav.","start":90.62,"end":91.12,"sentiment":"neutral","sentiment_score":0.00981348752975464},{"text":"Okay.","start":92.14,"end":92.64,"sentiment":"neutral","sentiment_score":0.018648717552423477},{"text":"Okay.","start":94.380005,"end":94.880005,"sentiment":"neutral","sentiment_score":0.02175236865878105},{"text":"It's Gaurav 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router?","start":110.085,"end":114.03001,"sentiment":"neutral","sentiment_score":-0.08133201400438944}],"sentiment":"neutral","sentiment_score":-0.08133201400438944,"channel":0,"num_words":15,"start":110.085,"end":114.03001},{"sentences":[{"text":"No.","start":115.3,"end":115.62,"sentiment":"negative","sentiment_score":-0.3907236158847809},{"text":"I haven't made any changes to the new router.","start":115.62,"end":118.04,"sentiment":"negative","sentiment_score":-0.3595886329809825}],"sentiment":"negative","sentiment_score":-0.3627021312713623,"channel":1,"num_words":10,"start":115.3,"end":118.04},{"sentences":[{"text":"Okay.","start":118.57,"end":118.89,"sentiment":"neutral","sentiment_score":-0.0560784786939621},{"text":"Well, hang on a sec.","start":118.89,"end":119.69,"sentiment":"neutral","sentiment_score":-0.03760913163423538},{"text":"Let me just check 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2.4 g is for your alarm system, and your five g is for everything else.","start":226.37,"end":231.09,"sentiment":"neutral","sentiment_score":0.10424861358478665}],"sentiment":"neutral","sentiment_score":0.08086354926575062,"channel":0,"num_words":43,"start":219.145,"end":231.09},{"sentences":[{"text":"So you'll see the Airtel name, and","start":231.09,"end":233.32999,"sentiment":"neutral","sentiment_score":0.05554113616900785}],"sentiment":"neutral","sentiment_score":0.05554113616900785,"channel":0,"num_words":7,"start":231.09,"end":233.32999},{"sentences":[{"text":"Mhmm.","start":233.28,"end":233.78,"sentiment":"neutral","sentiment_score":0.024409057572484016}],"sentiment":"neutral","sentiment_score":0.024409057572484016,"channel":1,"num_words":1,"start":233.28,"end":233.78},{"sentences":[{"text":"then on the sticker on the router, you'll see the Wi Fi key.","start":233.32999,"end":237.25,"sentiment":"neutral","sentiment_score":0.031203610965838798},{"text":"That's the that's the 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The agent checked the customer's router and provided instructions on how to connect to their new router. The agent also advised the customer on their bandwidth and speed."},"intents":{"segments":[{"text":"I just received the router today.","start_word":48,"end_word":53,"intents":[{"intent":"Report router problem","confidence_score":0.0008786079}]},{"text":"So did they call me to help help me set up the router? Is that Yeah.","start_word":54,"end_word":69,"intents":[{"intent":"Request router adjustment","confidence_score":0.0006490558}]},{"text":"Is that the account holder's name? Yes. It is.","start_word":131,"end_word":139,"intents":[{"intent":"Verify account holder","confidence_score":0.0060361912}]},{"text":"I tried to connect a new router, so that is why it's I I tried to connect the router that you guys just sent today.","start_word":213,"end_word":237,"intents":[{"intent":"Confirm connection","confidence_score":0.05036193}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4377046823501587},{"text":"Airtel tech support. Hello. Just call a call from this number. You're calling me after hours. So it could have been one of the team from day shift. Would it be anything to do with Internet or anything like that? Maybe Internet's not working or something. I just received the router today. So did they call me to help help me set up the router? Is that Yeah. what Probably it is? what was your name? Oh, it's Gauda, g a u r a v. Hang on. How do you spell your first name or the The first name would be g a u r a v. g I u r I a. Yeah? R a v, v for man. Oh, sorry. Okay. Dorai. Yes. It's not coming up. Is that the account holder's name? Yes. It is. The last name is s a n j e l. No. Just the first name. First name Okay. is So it's g g for George, is it? g for g for gum. Yep. G for gum, a for apple, u for umbrella, r for rose, a for apple, v for van. Oh, Gaurav. Gaurav. Okay. Okay. It's Gaurav Sanjeo. Yeah? Yes. That's correct. Yeah. Your service was online, and it's offline now. Yes. I tried to connect a new router, so that is why it's I I tried to connect the router that you guys just sent today. Have you have you did you try to make any changes to the new router?","start_word":2,"end_word":252,"sentiment":"neutral","sentiment_score":-0.013494095765054226},{"text":"No. I haven't made any changes to the new router.","start_word":253,"end_word":262,"sentiment":"negative","sentiment_score":-0.35401129722595215},{"text":"Okay. Well, hang on a sec. Let me just check something. Because from what I know, nothing has really changed. Right?","start_word":263,"end_word":283,"sentiment":"neutral","sentiment_score":-0.16485141980506124},{"text":"No.","start_word":284,"end_word":284,"sentiment":"negative","sentiment_score":-0.36041176319122314},{"text":"Just plug and play, and that's it. Yeah. I'm just checking the the back end for a second. Just give me a sec. Okay. So you got a black box somewhere inside the bedroom, n entity box? Yes. Yeah. You'll have if you have a look at the entity box, you should have the power light, the broadband light, the service light, and the Ethernet I do. one light on. Well, the Ethernet yes. I will. The Ethernet one and four light on. Okay. So the Ethernet light, that's the Ethernet cable that's plugged into the Ethernet light, The other end is plugged into your router. Right? Which which port in the router have you plugged it in? Alright. Let me so I've logged in into then it says lane three. No. It's gonna be plugged into the WAN port. So your WAN port, then you got LAN one, LAN two, LAN three. That's those LAN ports, if you wanna connect something direct to it. But from the back box to the to the router, it's gonna go in the Okay. WAN port. So, yes, I'll just plug that in. And you're online. Your service is online now. Is it oh, so I don't have to plug in the other the the in flight the what is it called? The cat two? Is it the fine fine thing? No. No. You you you you can connect to it now via the Wi Fi. So you got your Wi Fi 2.4 g and the five g. The 2.4 g is for your alarm system, and your five g is for everything else. So you'll see the Airtel name, and Mhmm. then on the sticker on the router, you'll see the Wi Fi key. That's the that's the password.","start_word":285,"end_word":581,"sentiment":"neutral","sentiment_score":0.0502320977322983},{"text":"Very kind. It seems to be working.","start_word":582,"end_word":588,"sentiment":"positive","sentiment_score":0.5314361453056335},{"text":"Give me one second. I'll just double check. Yeah. So you so you recommend connecting to the Airtel five g. Right? That's a better one. No. No. It's not that it's the better one. The 2.4 g is for your if you have an alarm system, the alarm system Yep. will only connect to a 2.4 g. Mhmm. It won't connect to the five g. Alright? That's why that 2 the 2.4G is there for an alarm system, and your Mhmm. 5G is for all your other devices. But Okay. then the five g Mhmm. is gives you a faster speed. Yeah. Okay. No problem. I think that should be the new one. I was just connected to can you see that the Internet is online in the end now? Yeah. Yeah. You're online. I can see you're online from here. Yeah. Maybe perfect. I'll just connect to the five g.","start_word":589,"end_word":739,"sentiment":"neutral","sentiment_score":0.043971315026283264},{"text":"Easy. Perfect.","start_word":740,"end_word":741,"sentiment":"positive","sentiment_score":0.3650350868701935},{"text":"And another thing as well, like, when I click I subscribed to 500 upload and 500 download. When I do That's a second your that's your bandwidth. Your That's bandwidth. my bank. Your plan your plan is 100 slash 40. Your bandwidth, that's applied by Super Networks. Thank Sometimes you. it can happen straight away. Sometimes it can just take a couple of days. Okay. So what's my upload and download speed in Your download is 100. Your upload is four 40. Okay. But your bandwidth is 500 down 500 up. Okay. Not a problem.","start_word":742,"end_word":836,"sentiment":"neutral","sentiment_score":0.05182266980409622},{"text":"Cheers, man. Thank you Yeah. very much. Have a good night. Thank you. Bye.","start_word":837,"end_word":850,"sentiment":"positive","sentiment_score":0.5154275872877666}],"average":{"sentiment":"neutral","sentiment_score":0.03386245215662752}}}}