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This is your account. How may I help you today? Oh, one moment, please. It seems like I can barely hear you.\n\nLet me check the volume of my phone. Okay. Got it. How may I help you today? Oh, this is Melissa.\n\nMhmm. Okay. I would love to check your account here. Let me pull up your account. What is your full name and your birthday?\n\nThank you. And your date of birth, please? Thank you so much, and welcome to Airtel. I do see here that your services just recently activated. Have you received the notification from our tech team?\n\nOh, okay. So you're speaking to Mary last Saturday? Yeah? Okay. No worries.\n\nLet me check if she's not available. I will ask her to call you back. Okay? Just bear with me here. One moment.\n\nK. Okay. After this call, I will go ahead and let Mary to give you a call. I think she's not available right now. And your good phone number to call you back is the one you're using ends in 1679?\n\nOkay. Sure. Please keep your line open. She will call you back. Oh, within five to ten minutes, I think.\n\nShe's just engaged in a call. Alright? Alright. Thank you. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.36065633594989777},{"text":"This is your account.","start":1.52,"end":2.74,"sentiment":"positive","sentiment_score":0.3902730941772461},{"text":"How may I help you today?","start":2.8,"end":4.18,"sentiment":"positive","sentiment_score":0.3994550406932831},{"text":"Oh, one moment, please.","start":8.48,"end":9.84,"sentiment":"neutral","sentiment_score":-0.0004186766454949975},{"text":"It seems like I can barely hear you.","start":9.84,"end":12.559999,"sentiment":"negative","sentiment_score":-0.3676379360258579}],"sentiment":"neutral","sentiment_score":0.07234821241581813,"num_words":24,"start":0.88,"end":12.559999},{"sentences":[{"text":"Let me check the volume of my 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This is your account. How may I help you today?\n\nChannel 1: Anytime. Is this Mary?\n\nChannel 0: Oh, one moment, please.\n\nChannel 1: .Com.\n\nChannel 0: It seems like I can barely hear you. Let me check the volume of my phone.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Got it. How may I help you today?\n\nChannel 1: Am I speaking to Mary?\n\nChannel 0: Oh, this is Melissa.\n\nChannel 1: Melissa. Okay. I was speaking I was speaking to Mary on Friday or yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I think maybe Friday or Saturday. I had requested for to put my application on hold for the Internet service, but it looks like it has been provisioned.\n\nChannel 0: Okay. I would\n\nChannel 1: Are\n\nChannel 0: love\n\nChannel 1: you able\n\nChannel 0: to check\n\nChannel 1: to check?\n\nChannel 0: your account here. Let me pull up your account. What is your full name and your birthday?\n\nChannel 1: Yes.\n\nChannel 0: Thank you. And your\n\nChannel 1: Nineteenth\n\nChannel 0: date of birth,\n\nChannel 1: of\n\nChannel 0: please?\n\nChannel 1: March. Yeah. 03/19/1986.\n\nChannel 0: Thank you so much, and welcome to Airtel. I do see here that your services just recently activated. Have you received the notification from our tech team?\n\nChannel 1: Yes. I have received the notification, but the whole problem is I didn't want it to be activated. I have I had asked to put it on hold.\n\nChannel 0: Oh, okay. So you're speaking to Mary last Saturday?\n\nChannel 1: Correct.\n\nChannel 0: Yeah? Okay. No worries. Let me check if she's not available. I will ask her to call you back.\n\nOkay? Just bear with me here. One moment. K. Okay.\n\nAfter this call, I will go ahead and let Mary to give you a call. I think she's not available right now. And your good phone number to call you back is the one you're using ends in 1679?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Sure. Please keep your line open. She will call you back.\n\nChannel 1: When can I expect the call?\n\nChannel 0: Oh, within five to ten minutes, I think. She's\n\nChannel 1: Okay.\n\nChannel 0: just engaged in a call. Alright?\n\nChannel 1: Alright. Yeah. No worries. Thanks.\n\nChannel 0: Alright. Thank you. Have a good one. Bye bye.\n\nChannel 1: Yeah.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.36065633594989777},{"text":"This is your account.","start":1.52,"end":2.74,"sentiment":"positive","sentiment_score":0.3902730941772461},{"text":"How may I help you today?","start":2.8,"end":4.18,"sentiment":"positive","sentiment_score":0.3994550406932831}],"sentiment":"positive","sentiment_score":0.3899279410640399,"channel":0,"num_words":12,"start":0.88,"end":4.18},{"sentences":[{"text":"Anytime.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.04333057627081871},{"text":"Is this Mary?","start":5.8399997,"end":6.74,"sentiment":"neutral","sentiment_score":0.027163592477639515}],"sentiment":"neutral","sentiment_score":0.031205338425934315,"channel":1,"num_words":4,"start":5.2799997,"end":6.74},{"sentences":[{"text":"Oh, one moment, 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The representative, Melissa, asks for her personal information and informs her that her services have been activated but Mary did not want it to be activated. Melissa promises to have Mary call her back within five to ten minutes when she is available."},"intents":{"segments":[{"text":"I had requested for to put my application on hold for the Internet service, but it looks like it has been provisioned.","start_word":77,"end_word":98,"intents":[{"intent":"Put application on hold","confidence_score":0.18112735}]},{"text":"I would Are love you to able check to check? your account here.","start_word":100,"end_word":112,"intents":[{"intent":"Check account","confidence_score":0.088521495},{"intent":"Check account","confidence_score":0.11423359}]},{"text":"Have you received the notification from our tech team? Yes.","start_word":159,"end_word":168,"intents":[{"intent":"Receive notification","confidence_score":0.050703377}]},{"text":"Let me check if she's not available. I will ask her to call you back. Okay?","start_word":210,"end_word":225,"intents":[{"intent":"Call back","confidence_score":0.4186953}]}]},"sentiments":{"segments":[{"text":"Good morning. This is your account. How may I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.3873107433319092},{"text":"Anytime. Is this Mary? Oh, one moment, please. .Com.","start_word":12,"end_word":20,"sentiment":"neutral","sentiment_score":0.009797688573598862},{"text":"It seems like I can barely hear you.","start_word":21,"end_word":28,"sentiment":"negative","sentiment_score":-0.3736802339553833},{"text":"Let me check the volume of my phone. Okay. Okay. Got it. How may I help you today? Am I speaking to Mary? Oh, this is Melissa. Melissa. Okay. I was speaking I was speaking to Mary on Friday or yeah. Mhmm. I think maybe Friday or Saturday. I had requested for to put my application on hold for the Internet service, but it looks like it has been provisioned. Okay. I would Are love you to able check to check? your account here. Let me pull up your account. What is your full name and your birthday? Yes. Thank you. And your Nineteenth date of birth, of please? March. Yeah. 03/19/1986.","start_word":29,"end_word":140,"sentiment":"neutral","sentiment_score":-0.003875917987897992},{"text":"Thank you so much, and welcome to Airtel.","start_word":141,"end_word":148,"sentiment":"positive","sentiment_score":0.5329318046569824},{"text":"I do see here that your services just recently activated. Have you received the notification from our tech team? Yes. I have received the notification, but the whole problem is I didn't want it to be activated. I have I had asked to put it on hold. Oh, okay. So you're speaking to Mary last Saturday? Correct. Yeah? Okay. No worries. Let me check if she's not available. I will ask her to call you back. Okay? Just bear with me here. One moment. K. Okay. After this call, I will go ahead and let Mary to give you a call. I think she's not available right now. And your good phone number to call you back is the one you're using ends in 1679? Yes. Okay. Sure. Please keep your line open. She will call you back. When can I expect the call? Oh, within five to ten minutes, I think. She's Okay. just engaged in a call. Alright? Alright. Yeah. No worries. Thanks. Alright.","start_word":149,"end_word":314,"sentiment":"neutral","sentiment_score":-0.03518747165799141},{"text":"Thank you. Have a good one.","start_word":315,"end_word":320,"sentiment":"positive","sentiment_score":0.4944749474525452},{"text":"Bye bye. Yeah.","start_word":321,"end_word":323,"sentiment":"neutral","sentiment_score":0.18431060016155243}],"average":{"sentiment":"neutral","sentiment_score":0.012499888028417314}}}}