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We have a Cellcast account, and we use you guys to send out text messages. We're looking to possibly extend what we do, and I wanted to know, first of all, whether or not you did it, whether or not it was already included in in what we do in our platform, and and how that might then work. So we currently use the platform to send that, you know, one way messages to the various people in the organization and indeed family members about here's some information we want to let you know. And by and large, we don't expect a reply. But a different part of our organization uses text messages to and from a single mobile at the moment, so one mobile number. And and and it also does receive messages. We've had a bit of a change of internal structure, and now what's happening is that that particular process is now really not effective because we have multiple people needing that phone. And we're passing the phone from pillar to post, and it's meant to be available on an evening, and that's the one running in and picking it up. So what we need is a is a a portal that the specific people can log in to and access, like, an inbox to see messages that have been sent and messages that have been received. And then of those messages we've received, we may then have an ongoing conversation with someone. So is that the sort of thing that you guys can do? Okay. Now I've managed to get myself logged in to our portal, and I think I've got myself to what looks like an inbox under quick messages. I know there's an inbox setting, and I can see some stuff. But I'm not sure if I'm in the right place or whether if we had a different variation to our product that would look different. So I wanted to give someone a call to ask about it. Yep. Bear with me. It is procurement@coulibar.org.au. And it's Coelibah with an I, c o sorry. C, o o, l I b a h. Sorry? We're just using campaigns. I am. Yep. Clicking new improved. Explore now. We're migrating your account. Your account has been migrated successfully. And then once we it wants me to log in. It says we've migrated your account successfully, and then the log log in now button has appeared. So do I log in? Yeah. Logging in. Interesting. We have used Bitwarden for this, and it hasn't come across. Current site app. Auto fill and add this website. Sign in. It has sent me a verification code to procurement. That's someone else's email address. I'm not gonna be able to receive the verification code. Actually, she might as well be there. You just give me a second. Thanks. Yeah. I have the code. Bear with me. Just alright. Yes. I am now in and it looks quite different. Did I what? Sorry. I believe it was. Yes. Okay. Yep. Okay. Okay. Yep. Yep. Okay. Well, that this looks an awful lot better than what we were used to, and so it looks like what we are wanting to do. Is there a different pricing structure for this or not? Okay. So so then what we could do is we obviously have our account, which is the email procurement at Curlaba. We could then create different users who can log in and access that for one of a better word. So they when they log in, they log in as themselves. That then gives them access to whatever we've given them access to. Is that right? So mhmm. Yes. Perfect. Yep. Yep. Perfect. Yeah. Perfect. It probably will be. Absolutely. Because this is mainly used by our HR team at the moment, but we also need our community team to be able to use this in a quite a different function. So HR send messages out and really that's it. In community, it's gonna be much more of a two way type conversation where I will need possible multiple members of the community team being able to log in from either if they're working from home or in the office or potentially even on the mobile and see a message that's come through from a staff member or a client and then respond to that as well. So Okay. Does Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing? The Okay. Alright. So I have I guess, two more questions at this point. The first question is, have I now, if you like, put our account onto the new account settings and anyone who logs in will see the new setting? Yes. Yes. We would. Yeah. At dot silcast.com. Yeah. I've I've just refreshed it. Where would I see the subaccount? I've got my account. Refresh again? Yeah. Do not. No. Alright. Let me do that. Where is my logout? Sign out. IPTV out. And now if we sign back in oh god. No. It sent me to the verification code. One one second. I'm gonna go back to the other person. Alright. Hang on. I've got it again. Okay. I'm back in. And now oh, yes. Subclient account is directly under inbox. Yeah. I can see that. So so when I log in, I'm I'm a bit confused. Do I log in where it's got name? Is that my name, or is that the sub client account name, like, community team? Yeah. And I've clicked that, and then it's opened up a box. And the first field to complete says name. Okay. So I'm gonna call the community team. Company is. K. And then the email, what do I put in there? Well, they don't they don't have an email. They have individual emails. So for now, if I put mine in there we we only have one email address associated with the account, and that's procurement at there's no others. So we we sort of need we need people to be able to yeah. I'll I'll put mine in for now. Industry. What is this then? Now that's what was done as government, which copy to leave, and then password would be password sharing credit is no or sharing credit is yes. Email verified. Yes. Save. Okay. I appear to be in. Okay. Yes. Yes. Log in as user. Okay. Accounts users. Oh, yeah. Community team and then add person. Yeah. And then they oh, and we've okay. And then we give them the role, use admin manager, staff member, blah blah blah. Okay. And they log in with their own personal email. Okay. So then how does the in box work? If I click on inbox and and how do we have so what we would want is a specific dedicated mobile number that's always the same number for this team. Is that, like, a one off, or is that, like, a monthly cost? Yeah. Okay. How do I get back to the master account? Community team, my program, accounting, sign out or redirect to owner. Is that it? And it has now put me in the main account. Yep. Okay. Dedicated numbers. Yes. No dedicated numbers set up. Dedicated number, custom business name, alpha ID, register. What is what is all what do these options mean? Okay. And what's the custom business name? Alpha ID. What does that mean? Avenue platform. Right. And okay. Yeah. This this one for the community team will be a different number completely. Yeah. And we can't use the existing number for the existing phone that we're currently using? Oh, no. We do want that two way. Yeah. Okay. Look. What I might do, it's been really useful, and I think we're gonna we're gonna head down this track, but I probably need the manager for the community team here with me. Is it possible to book in a a mini training session with someone rather than take up your time now? Because I'm not quite sure I'm the right person to go through this. Yeah. Yeah. Yep. Yep. Okay. Okay. And then the pricing is as it already is in that table. So I think 5,000 credits is $155, I think it says. And it works out at point $0.03 1 of a cent or is it of a dollar? Oh, so $3.3.1 cents per message. Yeah. Cheaper. Yeah. End of the year. And is it possible to set up and also a top up setup? I have found under settings. Cool. Alright. Look. You've been really helpful. Thank you for that. Let me come back to you with the right people in the room at the time, and we'll go from there. Thanks again for the callback. Appreciate it. Thanks. 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Hello? Hi. Tony? Yes.\n\nYou are. So it's Mike. Thank you for that. And I was expecting to call. Uh-huh.\n\nThat's a bit weird, isn't it? We have a Cellcast account, and we use you guys to send out text messages. We're looking to possibly extend what we do, and I wanted to know, first of all, whether or not you did it, whether or not it was already included in in what we do in our platform, and and how that might then work. So we currently use the platform to send that, you know, one way messages to the various people in the organization and indeed family members about here's some information we want to let you know. And by and large, we don't expect a reply.\n\nBut a different part of our organization uses text messages to and from a single mobile at the moment, so one mobile number. And and and it also does receive messages. We've had a bit of a change of internal structure, and now what's happening is that that particular process is now really not effective because we have multiple people needing that phone. And we're passing the phone from pillar to post, and it's meant to be available on an evening, and that's the one running in and picking it up. So what we need is a is a a portal that the specific people can log in to and access, like, an inbox to see messages that have been sent and messages that have been received.\n\nAnd then of those messages we've received, we may then have an ongoing conversation with someone. So is that the sort of thing that you guys can do? Okay. Now I've managed to get myself logged in to our portal, and I think I've got myself to what looks like an inbox under quick messages. I know there's an inbox setting, and I can see some stuff.\n\nBut I'm not sure if I'm in the right place or whether if we had a different variation to our product that would look different. So I wanted to give someone a call to ask about it. Yep. Bear with me. It is procurement@coulibar.org.au.\n\nAnd it's Coelibah with an I, c o sorry. C, o o, l I b a h. Sorry? We're just using campaigns. I am.\n\nYep. Clicking new improved. Explore now. We're migrating your account. Your account has been migrated successfully.\n\nAnd then once we it wants me to log in. It says we've migrated your account successfully, and then the log log in now button has appeared. So do I log in? Yeah. Logging in.\n\nInteresting. We have used Bitwarden for this, and it hasn't come across. Current site app. Auto fill and add this website. Sign in.\n\nIt has sent me a verification code to procurement. That's someone else's email address. I'm not gonna be able to receive the verification code. Actually, she might as well be there. You just give me a second.\n\nThanks. Yeah. I have the code. Bear with me. Just alright.\n\nYes. I am now in and it looks quite different. Did I what? Sorry. I believe it was.\n\nYes. Okay. Yep. Okay. Okay.\n\nYep. Yep. Okay. Well, that this looks an awful lot better than what we were used to, and so it looks like what we are wanting to do. Is there a different pricing structure for this or not?\n\nOkay. So so then what we could do is we obviously have our account, which is the email procurement at Curlaba. We could then create different users who can log in and access that for one of a better word. So they when they log in, they log in as themselves. That then gives them access to whatever we've given them access to.\n\nIs that right? So mhmm. Yes. Perfect. Yep.\n\nYep. Perfect. Yeah. Perfect. It probably will be.\n\nAbsolutely. Because this is mainly used by our HR team at the moment, but we also need our community team to be able to use this in a quite a different function. So HR send messages out and really that's it. In community, it's gonna be much more of a two way type conversation where I will need possible multiple members of the community team being able to log in from either if they're working from home or in the office or potentially even on the mobile and see a message that's come through from a staff member or a client and then respond to that as well. So Okay.\n\nDoes Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing? The Okay. Alright. So I have I guess, two more questions at this point. The first question is, have I now, if you like, put our account onto the new account settings and anyone who logs in will see the new setting?\n\nYes. Yes. We would. Yeah. At dot silcast.com.\n\nYeah. I've I've just refreshed it. Where would I see the subaccount? I've got my account. Refresh again?\n\nYeah. Do not. No. Alright. Let me do that.\n\nWhere is my logout? Sign out. IPTV out. And now if we sign back in oh god. No.\n\nIt sent me to the verification code. One one second. I'm gonna go back to the other person. Alright. Hang on.\n\nI've got it again. Okay. I'm back in. And now oh, yes. Subclient account is directly under inbox.\n\nYeah. I can see that. So so when I log in, I'm I'm a bit confused. Do I log in where it's got name? Is that my name, or is that the sub client account name, like, community team?\n\nYeah. And I've clicked that, and then it's opened up a box. And the first field to complete says name. Okay. So I'm gonna call the community team.\n\nCompany is. K. And then the email, what do I put in there? Well, they don't they don't have an email. They have individual emails.\n\nSo for now, if I put mine in there we we only have one email address associated with the account, and that's procurement at there's no others. So we we sort of need we need people to be able to yeah. I'll I'll put mine in for now. Industry. What is this then?\n\nNow that's what was done as government, which copy to leave, and then password would be password sharing credit is no or sharing credit is yes. Email verified. Yes. Save. Okay.\n\nI appear to be in. Okay. Yes. Yes. Log in as user.\n\nOkay. Accounts users. Oh, yeah. Community team and then add person. Yeah.\n\nAnd then they oh, and we've okay. And then we give them the role, use admin manager, staff member, blah blah blah. Okay. And they log in with their own personal email. Okay.\n\nSo then how does the in box work? If I click on inbox and and how do we have so what we would want is a specific dedicated mobile number that's always the same number for this team. Is that, like, a one off, or is that, like, a monthly cost? Yeah. Okay.\n\nHow do I get back to the master account? Community team, my program, accounting, sign out or redirect to owner. Is that it? And it has now put me in the main account. Yep.\n\nOkay. Dedicated numbers. Yes. No dedicated numbers set up. Dedicated number, custom business name, alpha ID, register.\n\nWhat is what is all what do these options mean? Okay. And what's the custom business name? Alpha ID. What does that mean?\n\nAvenue platform. Right. And okay. Yeah. This this one for the community team will be a different number completely.\n\nYeah. And we can't use the existing number for the existing phone that we're currently using? Oh, no. We do want that two way. Yeah.\n\nOkay. Look. What I might do, it's been really useful, and I think we're gonna we're gonna head down this track, but I probably need the manager for the community team here with me. Is it possible to book in a a mini training session with someone rather than take up your time now? Because I'm not quite sure I'm the right person to go through this.\n\nYeah. Yeah. Yep. Yep. Okay.\n\nOkay. And then the pricing is as it already is in that table. So I think 5,000 credits is $155, I think it says. And it works out at point $0.03 1 of a cent or is it of a dollar? Oh, so $3.3.1 cents per message.\n\nYeah. Cheaper. Yeah. End of the year. And is it possible to set up and also a top up setup?\n\nI have found under settings. Cool. Alright. Look. You've been really helpful.\n\nThank you for that. Let me come back to you with the right people in the room at the time, and we'll go from there. Thanks again for the callback. Appreciate it. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.011606695130467417},{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.017683692276477814},{"text":"Hi.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.0461258739233017},{"text":"Tony?","start":19.465,"end":19.965,"sentiment":"neutral","sentiment_score":-0.0044876644387841225},{"text":"Yes.","start":26.345,"end":26.665,"sentiment":"neutral","sentiment_score":0.11343681812286376}],"sentiment":"neutral","sentiment_score":0.03687308300286531,"num_words":5,"start":9.12,"end":26.665},{"sentences":[{"text":"You are.","start":26.665,"end":26.985,"sentiment":"neutral","sentiment_score":0.15579315274953842},{"text":"So it's Mike.","start":26.985,"end":27.785,"sentiment":"neutral","sentiment_score":0.1919702688852946},{"text":"Thank you for that.","start":27.785,"end":28.83,"sentiment":"positive","sentiment_score":0.565987154841423},{"text":"And I was expecting to call.","start":29.23,"end":31.01,"sentiment":"neutral","sentiment_score":-0.05825206326941649},{"text":"Uh-huh.","start":33.63,"end":33.79,"sentiment":"neutral","sentiment_score":-0.04678438976407051}],"sentiment":"neutral","sentiment_score":0.1721968101337552,"num_words":16,"start":26.665,"end":33.79},{"sentences":[{"text":"That's a bit weird, isn't it?","start":33.79,"end":35.489998,"sentiment":"neutral","sentiment_score":-0.1317611262202263},{"text":"We have a Cellcast account, and we use you guys to send out text messages.","start":39.95,"end":45.125,"sentiment":"neutral","sentiment_score":0.010936096062262852},{"text":"We're looking to possibly extend what we do, and I wanted to know, first of all, whether or not you did it, whether or not it was already included in in what we do in our platform, and and how that might then work.","start":46.065,"end":60.005,"sentiment":"neutral","sentiment_score":0.017404135739938778},{"text":"So we currently use the platform to send that, you know, one way messages to the various people in the organization and indeed family members about here's some information we want to let you know.","start":61.079998,"end":72.28,"sentiment":"neutral","sentiment_score":0.07436569588524955},{"text":"And by and large, we don't expect a reply.","start":72.28,"end":74.619995,"sentiment":"neutral","sentiment_score":-0.09875789119137658}],"sentiment":"neutral","sentiment_score":0.017002155884690243,"num_words":109,"start":33.79,"end":74.619995},{"sentences":[{"text":"But a different part of our organization uses text messages to and from a single mobile at the moment, so one mobile number.","start":75.005005,"end":83.665,"sentiment":"neutral","sentiment_score":-0.0752760176749333},{"text":"And and and it also does receive messages.","start":84.285,"end":86.945,"sentiment":"neutral","sentiment_score":-0.04067195253446698},{"text":"We've had a bit of a change of internal structure, and now what's happening is that that particular process is now really not effective because we have multiple people needing that phone.","start":88.07,"end":99.45,"sentiment":"negative","sentiment_score":-0.392633521463722},{"text":"And we're passing the phone from pillar to post, and it's meant to be available on an evening, and that's the one running in and picking it up.","start":99.755005,"end":105.435005,"sentiment":"neutral","sentiment_score":-0.12097988969513349},{"text":"So what we need is a is a a portal that the specific people can log in to and access, like, an inbox to see messages that have been sent and messages that have been received.","start":105.435005,"end":120.92,"sentiment":"neutral","sentiment_score":0.10380672394401497}],"sentiment":"neutral","sentiment_score":-0.11237316191431106,"num_words":127,"start":75.005005,"end":120.92},{"sentences":[{"text":"And then of those messages we've received, we may then have an ongoing conversation with someone.","start":121.46,"end":127.24,"sentiment":"neutral","sentiment_score":0.08244132529944181},{"text":"So is that the sort of thing that you guys can do?","start":127.505005,"end":130.16501,"sentiment":"neutral","sentiment_score":0.09483329020440578},{"text":"Okay.","start":132.545,"end":133.045,"sentiment":"neutral","sentiment_score":0.14229050278663635},{"text":"Now I've managed to get myself logged in to our portal, and I think I've got myself to what looks like an inbox under quick messages.","start":133.265,"end":143.51,"sentiment":"neutral","sentiment_score":0.11175707996321413},{"text":"I know there's an inbox setting, and I can see some stuff.","start":143.51,"end":147.12999,"sentiment":"neutral","sentiment_score":-0.05159257507572571}],"sentiment":"neutral","sentiment_score":0.07292424430097662,"num_words":67,"start":121.46,"end":147.12999},{"sentences":[{"text":"But I'm not sure if I'm in the right place or whether if we had a different variation to our product that would look different.","start":148.87,"end":154.31,"sentiment":"neutral","sentiment_score":-0.1586129382252693},{"text":"So I wanted to give someone a call to ask about it.","start":154.31,"end":156.765,"sentiment":"neutral","sentiment_score":-0.03007708101843794},{"text":"Yep.","start":177.23,"end":177.62999,"sentiment":"neutral","sentiment_score":0.03773443028330803},{"text":"Bear with me.","start":177.62999,"end":178.61,"sentiment":"neutral","sentiment_score":0.034727406998475395},{"text":"It is procurement@coulibar.org.au.","start":181.95,"end":189.325,"sentiment":"neutral","sentiment_score":0.03787293595572313}],"sentiment":"neutral","sentiment_score":-0.09251620383425192,"num_words":44,"start":148.87,"end":189.325},{"sentences":[{"text":"And it's Coelibah with an I, c o sorry.","start":197.92,"end":201.68,"sentiment":"neutral","sentiment_score":0.027090309394730464},{"text":"C, o o, l I b a h.","start":201.68,"end":204.57999,"sentiment":"neutral","sentiment_score":0.018981207336764783},{"text":"Sorry?","start":221.925,"end":222.425,"sentiment":"neutral","sentiment_score":-0.03387163579463959},{"text":"We're just using campaigns.","start":226.91,"end":228.21,"sentiment":"neutral","sentiment_score":-0.001665605464950204},{"text":"I am.","start":236.35,"end":237.01,"sentiment":"neutral","sentiment_score":0.05641701817512512}],"sentiment":"neutral","sentiment_score":0.019498434247604262,"num_words":24,"start":197.92,"end":237.01},{"sentences":[{"text":"Yep.","start":246.385,"end":246.885,"sentiment":"neutral","sentiment_score":0.10516509413719176},{"text":"Clicking new improved.","start":250.45999,"end":251.68,"sentiment":"neutral","sentiment_score":0.16588828961054483},{"text":"Explore now.","start":252.86,"end":253.92,"sentiment":"neutral","sentiment_score":0.145304374396801},{"text":"We're migrating your account.","start":258.22,"end":259.75998,"sentiment":"neutral","sentiment_score":0.1574397087097168},{"text":"Your account has been migrated successfully.","start":260.53998,"end":262.32,"sentiment":"neutral","sentiment_score":-0.10691439174115658}],"sentiment":"neutral","sentiment_score":0.05510694975964725,"num_words":16,"start":246.385,"end":262.32},{"sentences":[{"text":"And then once we it wants me to log in.","start":264.685,"end":271.185,"sentiment":"neutral","sentiment_score":0.09526581354439259},{"text":"It says we've migrated your account successfully, and then the log log in now button has appeared.","start":277.46,"end":281.8,"sentiment":"neutral","sentiment_score":0.15216963803943465},{"text":"So do I log in?","start":292.17502,"end":293.475,"sentiment":"neutral","sentiment_score":0.02962026484310627},{"text":"Yeah.","start":295.135,"end":295.535,"sentiment":"neutral","sentiment_score":0.06959903985261917},{"text":"Logging in.","start":295.535,"end":296.435,"sentiment":"neutral","sentiment_score":0.04913832060992718}],"sentiment":"neutral","sentiment_score":0.110157685354352,"num_words":35,"start":264.685,"end":296.435},{"sentences":[{"text":"Interesting.","start":308.56,"end":309.06,"sentiment":"neutral","sentiment_score":0.15738266706466675},{"text":"We have used Bitwarden for this, and it hasn't come across.","start":309.84,"end":314.18,"sentiment":"neutral","sentiment_score":0.05386512591080232},{"text":"Current site app.","start":334.99,"end":336.29,"sentiment":"neutral","sentiment_score":0.06974319616953532},{"text":"Auto fill and add this website.","start":336.83,"end":338.93,"sentiment":"neutral","sentiment_score":0.09380386148889859},{"text":"Sign in.","start":340.11,"end":341.01,"sentiment":"neutral","sentiment_score":0.07703608274459839}],"sentiment":"neutral","sentiment_score":0.0728706076093342,"num_words":23,"start":308.56,"end":341.01},{"sentences":[{"text":"It has sent me a verification code to procurement.","start":342.75,"end":347.51498,"sentiment":"neutral","sentiment_score":0.05655977388636933},{"text":"That's someone else's email address.","start":348.375,"end":350.235,"sentiment":"neutral","sentiment_score":-0.2174544334411621},{"text":"I'm not gonna be able to receive the verification code.","start":352.695,"end":355.275,"sentiment":"neutral","sentiment_score":-0.3135414093732834},{"text":"Actually, she might as well be there.","start":368.12,"end":369.74,"sentiment":"neutral","sentiment_score":0.035842818074992726},{"text":"You just give me a second.","start":369.96,"end":371.34,"sentiment":"neutral","sentiment_score":0.013252395205199718}],"sentiment":"neutral","sentiment_score":-0.09143876211365333,"num_words":37,"start":342.75,"end":371.34},{"sentences":[{"text":"Thanks.","start":372.775,"end":373.275,"sentiment":"positive","sentiment_score":0.4173917770385742},{"text":"Yeah.","start":415.62,"end":415.74,"sentiment":"neutral","sentiment_score":0.11027028411626816},{"text":"I have the code.","start":415.74,"end":416.58002,"sentiment":"neutral","sentiment_score":0.12622630782425404},{"text":"Bear with me.","start":416.58002,"end":417.56,"sentiment":"neutral","sentiment_score":0.0498991496860981},{"text":"Just alright.","start":421.30002,"end":428.76,"sentiment":"neutral","sentiment_score":0.034208742901682854}],"sentiment":"neutral","sentiment_score":0.11369838430122896,"num_words":11,"start":372.775,"end":428.76},{"sentences":[{"text":"Yes.","start":431.575,"end":432.075,"sentiment":"neutral","sentiment_score":0.030399372801184658},{"text":"I am now in and it looks quite different.","start":432.135,"end":434.39502,"sentiment":"neutral","sentiment_score":-0.04247557454639011},{"text":"Did I what?","start":453.2,"end":453.76,"sentiment":"neutral","sentiment_score":-0.017664968346556027},{"text":"Sorry.","start":453.76,"end":454.26,"sentiment":"neutral","sentiment_score":-0.08803592622280121},{"text":"I believe it was.","start":461.915,"end":463.35498,"sentiment":"neutral","sentiment_score":-0.05007978621870279}],"sentiment":"neutral","sentiment_score":-0.03851282079186705,"num_words":18,"start":431.575,"end":463.35498},{"sentences":[{"text":"Yes.","start":463.35498,"end":463.85498,"sentiment":"neutral","sentiment_score":0.047174639999866486},{"text":"Okay.","start":469.35498,"end":469.85498,"sentiment":"neutral","sentiment_score":0.08214478194713593},{"text":"Yep.","start":511.41998,"end":511.91998,"sentiment":"neutral","sentiment_score":0.15440788865089417},{"text":"Okay.","start":531.73,"end":532.23,"sentiment":"neutral","sentiment_score":0.17473649978637695},{"text":"Okay.","start":540.435,"end":540.935,"sentiment":"neutral","sentiment_score":0.12047237157821657}],"sentiment":"neutral","sentiment_score":0.11578723639249802,"num_words":5,"start":463.35498,"end":540.935},{"sentences":[{"text":"Yep.","start":562.28,"end":562.78,"sentiment":"neutral","sentiment_score":0.09849872440099716},{"text":"Yep.","start":565.72003,"end":566.22003,"sentiment":"neutral","sentiment_score":0.0932680368423462},{"text":"Okay.","start":595.97504,"end":596.375,"sentiment":"neutral","sentiment_score":0.26541846990585327},{"text":"Well, that this looks an awful lot better than what we were used to, and so it looks like what we are wanting to do.","start":596.375,"end":602.315,"sentiment":"positive","sentiment_score":0.35819641292095183},{"text":"Is there a different pricing structure for this or not?","start":603.815,"end":607.195,"sentiment":"neutral","sentiment_score":-0.0590869352221489}],"sentiment":"neutral","sentiment_score":0.23213753163030273,"num_words":38,"start":562.28,"end":607.195},{"sentences":[{"text":"Okay.","start":609.41504,"end":609.91504,"sentiment":"neutral","sentiment_score":0.04667973518371582},{"text":"So so then what we could do is we obviously have our account, which is the email procurement at Curlaba.","start":610.055,"end":621.51,"sentiment":"neutral","sentiment_score":0.10908788163214922},{"text":"We could then create different users who can log in and access that for one of a better word.","start":622.53,"end":628.325,"sentiment":"neutral","sentiment_score":0.13026837573239677},{"text":"So they when they log in, they log in as themselves.","start":628.545,"end":631.285,"sentiment":"neutral","sentiment_score":0.1890974369916049},{"text":"That then gives them access to whatever we've given them access to.","start":631.665,"end":636.225,"sentiment":"neutral","sentiment_score":0.19152399897575378}],"sentiment":"neutral","sentiment_score":0.14415708414855458,"num_words":63,"start":609.41504,"end":636.225},{"sentences":[{"text":"Is that right?","start":636.225,"end":637.045,"sentiment":"neutral","sentiment_score":0.1351048151652018},{"text":"So mhmm.","start":638.97003,"end":644.67,"sentiment":"neutral","sentiment_score":0.20845913141965866},{"text":"Yes.","start":663.10504,"end":663.60504,"sentiment":"neutral","sentiment_score":0.11051438003778458},{"text":"Perfect.","start":668.62,"end":669.12,"sentiment":"positive","sentiment_score":0.45610761642456055},{"text":"Yep.","start":669.18,"end":669.68,"sentiment":"neutral","sentiment_score":0.17227959632873535}],"sentiment":"neutral","sentiment_score":0.1951417876407504,"num_words":8,"start":636.225,"end":669.68},{"sentences":[{"text":"Yep.","start":671.34,"end":671.74,"sentiment":"neutral","sentiment_score":0.25616803765296936},{"text":"Perfect.","start":671.74,"end":672.24,"sentiment":"neutral","sentiment_score":0.2357317954301834},{"text":"Yeah.","start":689.825,"end":690.145,"sentiment":"neutral","sentiment_score":0.1964016705751419},{"text":"Perfect.","start":690.145,"end":690.645,"sentiment":"positive","sentiment_score":0.4521658718585968},{"text":"It probably will be.","start":693.665,"end":695.105,"sentiment":"neutral","sentiment_score":0.14902124553918839}],"sentiment":"neutral","sentiment_score":0.21706904470920563,"num_words":8,"start":671.34,"end":695.105},{"sentences":[{"text":"Absolutely.","start":695.105,"end":695.605,"sentiment":"neutral","sentiment_score":0.1849463582038879},{"text":"Because this is mainly used by our HR team at the moment, but we also need our community team to be able to use this in a quite a different function.","start":695.825,"end":704.79004,"sentiment":"neutral","sentiment_score":0.06466432744937559},{"text":"So HR send messages out and really that's it.","start":704.93,"end":708.37,"sentiment":"neutral","sentiment_score":0.07242833947141965},{"text":"In community, it's gonna be much more of a two way type conversation where I will need possible multiple members of the community team being able to log in from either if they're working from home or in the office or potentially even on the mobile and see a message that's come through from a staff member or a client and then respond to that as well.","start":708.37,"end":733.17,"sentiment":"neutral","sentiment_score":0.20464269116298475},{"text":"So Okay.","start":734.51,"end":764.6,"sentiment":"neutral","sentiment_score":0.2683473378419876}],"sentiment":"neutral","sentiment_score":0.15535591407255692,"num_words":110,"start":695.105,"end":764.6},{"sentences":[{"text":"Does Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing?","start":768.625,"end":775.685,"sentiment":"neutral","sentiment_score":0.11400886749227841},{"text":"The Okay.","start":791.87,"end":799.785,"sentiment":"neutral","sentiment_score":-0.0003549717366695404},{"text":"Alright.","start":801.365,"end":801.605,"sentiment":"neutral","sentiment_score":0.11887552589178084},{"text":"So I have I guess, two more questions at this point.","start":801.605,"end":803.52496,"sentiment":"neutral","sentiment_score":0.06793239103122191},{"text":"The first question is, have I now, if you like, put our account onto the new account settings and anyone who logs in will see the new setting?","start":803.52496,"end":812.665,"sentiment":"neutral","sentiment_score":0.06791477557271719}],"sentiment":"neutral","sentiment_score":0.08338255181231281,"num_words":66,"start":768.625,"end":812.665},{"sentences":[{"text":"Yes.","start":833.58496,"end":834.065,"sentiment":"neutral","sentiment_score":0.0939829647541046},{"text":"Yes.","start":834.065,"end":834.38495,"sentiment":"neutral","sentiment_score":0.07375930994749069},{"text":"We would.","start":834.38495,"end":835.125,"sentiment":"neutral","sentiment_score":0.0629352256655693},{"text":"Yeah.","start":837.26495,"end":837.76495,"sentiment":"neutral","sentiment_score":0.08420942723751068},{"text":"At dot silcast.com.","start":853.6,"end":855.04,"sentiment":"neutral","sentiment_score":0.017110469440619152}],"sentiment":"neutral","sentiment_score":0.053644195199012756,"num_words":8,"start":833.58496,"end":855.04},{"sentences":[{"text":"Yeah.","start":855.04,"end":855.2,"sentiment":"neutral","sentiment_score":0.02476191520690918},{"text":"I've I've just refreshed it.","start":855.2,"end":856.56,"sentiment":"neutral","sentiment_score":0.012179174087941646},{"text":"Where would I see the subaccount?","start":856.56,"end":859.045,"sentiment":"neutral","sentiment_score":0.014601061741511026},{"text":"I've got my account.","start":866.46497,"end":867.765,"sentiment":"neutral","sentiment_score":0.017427261220291257},{"text":"Refresh again?","start":904.56,"end":905.46,"sentiment":"neutral","sentiment_score":-0.01471253391355276}],"sentiment":"neutral","sentiment_score":0.011863785174985727,"num_words":18,"start":855.04,"end":905.46},{"sentences":[{"text":"Yeah.","start":909.83997,"end":910.33997,"sentiment":"neutral","sentiment_score":0.012832713313400744},{"text":"Do not.","start":910.39996,"end":911.14,"sentiment":"neutral","sentiment_score":-0.01417364738881588},{"text":"No.","start":916.91504,"end":917.41504,"sentiment":"neutral","sentiment_score":-0.030268171802163124},{"text":"Alright.","start":919.715,"end":920.115,"sentiment":"neutral","sentiment_score":-0.07164748758077621},{"text":"Let me do that.","start":920.115,"end":921.175,"sentiment":"neutral","sentiment_score":-0.031838587019592524}],"sentiment":"neutral","sentiment_score":-0.027198287658393383,"num_words":9,"start":909.83997,"end":921.175},{"sentences":[{"text":"Where is my logout?","start":922.91504,"end":924.215,"sentiment":"neutral","sentiment_score":-0.06784083042293787},{"text":"Sign out.","start":925.875,"end":926.695,"sentiment":"neutral","sentiment_score":-0.05887701362371445},{"text":"IPTV out.","start":928.42,"end":929.56,"sentiment":"neutral","sentiment_score":-0.012168057262897491},{"text":"And now if we sign back in oh god.","start":930.25995,"end":938.25995,"sentiment":"neutral","sentiment_score":-0.02511112629953358},{"text":"No.","start":938.25995,"end":938.42,"sentiment":"neutral","sentiment_score":-0.18782252073287964}],"sentiment":"neutral","sentiment_score":-0.04595978449409207,"num_words":18,"start":922.91504,"end":938.42},{"sentences":[{"text":"It sent me to the verification code.","start":938.42,"end":940.185,"sentiment":"neutral","sentiment_score":-0.2280948417527335},{"text":"One one second.","start":942.105,"end":943.065,"sentiment":"neutral","sentiment_score":-0.0898084615667661},{"text":"I'm gonna go back to the other person.","start":943.065,"end":944.685,"sentiment":"neutral","sentiment_score":-0.05901373503729701},{"text":"Alright.","start":976.16504,"end":976.565,"sentiment":"neutral","sentiment_score":0.09968241304159164},{"text":"Hang on.","start":976.565,"end":976.965,"sentiment":"neutral","sentiment_score":0.09649426117539406}],"sentiment":"neutral","sentiment_score":-0.09740610580359187,"num_words":21,"start":938.42,"end":976.965},{"sentences":[{"text":"I've got it again.","start":976.965,"end":977.945,"sentiment":"neutral","sentiment_score":0.13236717879772186},{"text":"Okay.","start":985.9,"end":986.4,"sentiment":"neutral","sentiment_score":0.15425395965576172},{"text":"I'm back in.","start":986.46,"end":987.52,"sentiment":"neutral","sentiment_score":0.17414496839046478},{"text":"And now oh, yes.","start":989.1,"end":992.3,"sentiment":"neutral","sentiment_score":0.1952989175915718},{"text":"Subclient account is directly under inbox.","start":992.3,"end":994.54,"sentiment":"neutral","sentiment_score":0.1909670134385427}],"sentiment":"neutral","sentiment_score":0.1740641850564215,"num_words":18,"start":976.965,"end":994.54},{"sentences":[{"text":"Yeah.","start":994.54,"end":994.7,"sentiment":"neutral","sentiment_score":0.23398777842521667},{"text":"I can see that.","start":994.7,"end":995.76,"sentiment":"neutral","sentiment_score":0.2913817763328552},{"text":"So so when I log in, I'm I'm a bit confused.","start":1022.33997,"end":1028.265,"sentiment":"neutral","sentiment_score":-0.10250705243511633},{"text":"Do I log in where it's got name?","start":1028.265,"end":1029.625,"sentiment":"neutral","sentiment_score":-0.06937864422798157},{"text":"Is that my name, or is that the sub client account name, like, community team?","start":1029.625,"end":1033.5651,"sentiment":"neutral","sentiment_score":-0.02304812806348006}],"sentiment":"neutral","sentiment_score":-0.016123429943735782,"num_words":39,"start":994.54,"end":1033.5651},{"sentences":[{"text":"Yeah.","start":1038.05,"end":1038.37,"sentiment":"neutral","sentiment_score":0.01073729433119297},{"text":"And I've clicked that, and then it's opened up a box.","start":1038.37,"end":1040.61,"sentiment":"neutral","sentiment_score":0.02087439503520727},{"text":"And the first field to complete says name.","start":1040.61,"end":1044.63,"sentiment":"neutral","sentiment_score":0.011687975144013762},{"text":"Okay.","start":1049.81,"end":1050.31,"sentiment":"neutral","sentiment_score":0.013901426456868649},{"text":"So I'm gonna call the community team.","start":1060.395,"end":1062.495,"sentiment":"neutral","sentiment_score":0.041670046746730804}],"sentiment":"neutral","sentiment_score":0.022837542662663118,"num_words":28,"start":1038.05,"end":1062.495},{"sentences":[{"text":"Company is.","start":1062.7151,"end":1063.855,"sentiment":"neutral","sentiment_score":0.0074007329531013966},{"text":"K.","start":1067.0099,"end":1067.5099,"sentiment":"neutral","sentiment_score":-0.0012920191511511805},{"text":"And then the email, what do I put in there?","start":1068.13,"end":1072.3099,"sentiment":"neutral","sentiment_score":-0.01933291656896472},{"text":"Well, they don't they don't have an email.","start":1078.225,"end":1081.0249,"sentiment":"neutral","sentiment_score":-0.12594894785434008},{"text":"They have individual emails.","start":1081.0249,"end":1082.725,"sentiment":"neutral","sentiment_score":-0.1421200130134821}],"sentiment":"neutral","sentiment_score":-0.07023565415292979,"num_words":25,"start":1062.7151,"end":1082.725},{"sentences":[{"text":"So for now, if I put mine in there we we only have one email address associated with the account, and that's procurement at there's no others.","start":1095.15,"end":1109.385,"sentiment":"neutral","sentiment_score":-0.032143038076659046},{"text":"So we we sort of need we need people to be able to yeah.","start":1110.405,"end":1115.5449,"sentiment":"neutral","sentiment_score":-0.037530358015958755},{"text":"I'll I'll put mine in for now.","start":1115.605,"end":1117.3049,"sentiment":"neutral","sentiment_score":-0.0034997037811470883},{"text":"Industry.","start":1128.5901,"end":1129.0901,"sentiment":"neutral","sentiment_score":-0.008398753590881824},{"text":"What is this then?","start":1130.67,"end":1131.79,"sentiment":"neutral","sentiment_score":-0.011235407087951899}],"sentiment":"neutral","sentiment_score":-0.027757082051017654,"num_words":53,"start":1095.15,"end":1131.79},{"sentences":[{"text":"Now that's what was done as government, which copy to leave, and then password would be password sharing credit is no or sharing credit is yes.","start":1131.79,"end":1149.72,"sentiment":"neutral","sentiment_score":-0.012604993660576068},{"text":"Email verified.","start":1150.76,"end":1151.82,"sentiment":"neutral","sentiment_score":0.014386091148480773},{"text":"Yes.","start":1152.0399,"end":1152.5399,"sentiment":"neutral","sentiment_score":0.03560549393296242},{"text":"Save.","start":1155.5599,"end":1156.0599,"sentiment":"neutral","sentiment_score":0.06607513129711151},{"text":"Okay.","start":1158.6799,"end":1159.1599,"sentiment":"neutral","sentiment_score":0.07607326656579971}],"sentiment":"neutral","sentiment_score":-0.003909798744585245,"num_words":31,"start":1131.79,"end":1159.1599},{"sentences":[{"text":"I appear to be in.","start":1159.1599,"end":1160.46,"sentiment":"neutral","sentiment_score":0.07725510448217392},{"text":"Okay.","start":1160.6799,"end":1161.1799,"sentiment":"neutral","sentiment_score":0.13557308912277222},{"text":"Yes.","start":1174.235,"end":1174.735,"sentiment":"neutral","sentiment_score":0.04785158485174179},{"text":"Yes.","start":1177.835,"end":1178.335,"sentiment":"neutral","sentiment_score":0.06563203781843185},{"text":"Log in as user.","start":1179.09,"end":1184.95,"sentiment":"neutral","sentiment_score":0.047132459469139576}],"sentiment":"neutral","sentiment_score":0.06865517267336448,"num_words":12,"start":1159.1599,"end":1184.95},{"sentences":[{"text":"Okay.","start":1186.2899,"end":1186.7899,"sentiment":"neutral","sentiment_score":0.06411175429821014},{"text":"Accounts users.","start":1211.16,"end":1213.34,"sentiment":"neutral","sentiment_score":0.0034867101348936558},{"text":"Oh, yeah.","start":1215.32,"end":1215.72,"sentiment":"neutral","sentiment_score":-0.05563518591225147},{"text":"Community team and then add person.","start":1215.72,"end":1218.22,"sentiment":"neutral","sentiment_score":-0.013813445965449015},{"text":"Yeah.","start":1222.285,"end":1222.605,"sentiment":"neutral","sentiment_score":0.04442620649933815}],"sentiment":"neutral","sentiment_score":-0.006553305545821786,"num_words":12,"start":1186.2899,"end":1222.605},{"sentences":[{"text":"And then they oh, and we've okay.","start":1222.605,"end":1230.765,"sentiment":"neutral","sentiment_score":0.035980117108140676},{"text":"And then we give them the role, use admin manager, staff member, blah blah blah.","start":1230.765,"end":1234.75,"sentiment":"neutral","sentiment_score":0.004505299590528011},{"text":"Okay.","start":1234.75,"end":1235.25,"sentiment":"neutral","sentiment_score":0.019935790449380875},{"text":"And they log in with their own personal email.","start":1235.3099,"end":1237.97,"sentiment":"neutral","sentiment_score":0.010191891135440933},{"text":"Okay.","start":1239.79,"end":1240.29,"sentiment":"neutral","sentiment_score":0.027064166963100433}],"sentiment":"neutral","sentiment_score":0.013883857310495594,"num_words":33,"start":1222.605,"end":1240.29},{"sentences":[{"text":"So then how does the in box work?","start":1243.87,"end":1248.875,"sentiment":"neutral","sentiment_score":0.014540732139721513},{"text":"If I click on inbox and and how do we have so what we would want is a specific dedicated mobile number that's always the same number for this team.","start":1248.875,"end":1260.095,"sentiment":"neutral","sentiment_score":0.02593912637482087},{"text":"Is that, like, a one off, or is that, like, a monthly cost?","start":1264.42,"end":1267.3201,"sentiment":"neutral","sentiment_score":-0.015414619675049415},{"text":"Yeah.","start":1274.9751,"end":1275.375,"sentiment":"neutral","sentiment_score":0.09690605103969574},{"text":"Okay.","start":1275.375,"end":1275.875,"sentiment":"neutral","sentiment_score":0.2049068808555603}],"sentiment":"neutral","sentiment_score":0.018790991027962486,"num_words":53,"start":1243.87,"end":1275.875},{"sentences":[{"text":"How do I get back to the master account?","start":1282.5751,"end":1284.675,"sentiment":"neutral","sentiment_score":0.11565684444374508},{"text":"Community team, my program, accounting, sign out or redirect to owner.","start":1299.25,"end":1304.355,"sentiment":"neutral","sentiment_score":0.055028028786182404},{"text":"Is that it?","start":1304.355,"end":1305.1749,"sentiment":"neutral","sentiment_score":0.05497202773888906},{"text":"And it has now put me in the main account.","start":1310.355,"end":1315.235,"sentiment":"neutral","sentiment_score":-0.015053842961788178},{"text":"Yep.","start":1315.235,"end":1315.635,"sentiment":"neutral","sentiment_score":0.0960688218474388}],"sentiment":"neutral","sentiment_score":0.05166665859082166,"num_words":34,"start":1282.5751,"end":1315.635},{"sentences":[{"text":"Okay.","start":1315.635,"end":1316.135,"sentiment":"neutral","sentiment_score":0.08407999575138092},{"text":"Dedicated numbers.","start":1324.33,"end":1325.85,"sentiment":"neutral","sentiment_score":0.031010485254228115},{"text":"Yes.","start":1325.85,"end":1326.25,"sentiment":"neutral","sentiment_score":-0.02017650566995144},{"text":"No dedicated numbers set up.","start":1326.25,"end":1328.27,"sentiment":"neutral","sentiment_score":-0.09766460806131363},{"text":"Dedicated number, custom business name, alpha ID, register.","start":1331.125,"end":1336.9049,"sentiment":"neutral","sentiment_score":-0.03104003006592393}],"sentiment":"neutral","sentiment_score":-0.035924636484945524,"num_words":17,"start":1315.635,"end":1336.9049},{"sentences":[{"text":"What is what is all what do these options mean?","start":1337.2849,"end":1339.865,"sentiment":"neutral","sentiment_score":0.0048381520435214044},{"text":"Okay.","start":1345.14,"end":1345.64,"sentiment":"neutral","sentiment_score":0.04298362135887146},{"text":"And what's the custom business name?","start":1350.26,"end":1352.3401,"sentiment":"neutral","sentiment_score":0.022518461104482412},{"text":"Alpha ID.","start":1352.3401,"end":1353.06,"sentiment":"neutral","sentiment_score":0.00983474776148796},{"text":"What does that mean?","start":1353.06,"end":1354.12,"sentiment":"neutral","sentiment_score":0.005445875693112612}],"sentiment":"neutral","sentiment_score":0.01164908290071332,"num_words":23,"start":1337.2849,"end":1354.12},{"sentences":[{"text":"Avenue platform.","start":1354.5,"end":1355.4,"sentiment":"neutral","sentiment_score":0.04119481332600117},{"text":"Right.","start":1362.175,"end":1362.675,"sentiment":"neutral","sentiment_score":0.0441945418715477},{"text":"And okay.","start":1364.895,"end":1367.0751,"sentiment":"neutral","sentiment_score":0.043468283489346504},{"text":"Yeah.","start":1383.1799,"end":1383.6799,"sentiment":"neutral","sentiment_score":-0.0069906823337078094},{"text":"This this one for the community team will be a different number completely.","start":1388.8049,"end":1392.825,"sentiment":"neutral","sentiment_score":-0.05157881688613158}],"sentiment":"neutral","sentiment_score":-0.02442076665006186,"num_words":19,"start":1354.5,"end":1392.825},{"sentences":[{"text":"Yeah.","start":1406.35,"end":1406.85,"sentiment":"neutral","sentiment_score":0.03623184561729431},{"text":"And we can't use the existing number for the existing phone that we're currently using?","start":1414.0249,"end":1418.5249,"sentiment":"neutral","sentiment_score":-0.16474500745534898},{"text":"Oh, no.","start":1423.225,"end":1423.5449,"sentiment":"neutral","sentiment_score":-0.1070135049521923},{"text":"We do want that two way.","start":1423.5449,"end":1424.825,"sentiment":"neutral","sentiment_score":-0.0779293825229009},{"text":"Yeah.","start":1424.825,"end":1425.325,"sentiment":"neutral","sentiment_score":0.01656361296772957}],"sentiment":"neutral","sentiment_score":-0.12399931833148002,"num_words":25,"start":1406.35,"end":1425.325},{"sentences":[{"text":"Okay.","start":1429.86,"end":1430.36,"sentiment":"neutral","sentiment_score":0.09358187019824982},{"text":"Look.","start":1430.82,"end":1431.0599,"sentiment":"neutral","sentiment_score":0.13259533047676086},{"text":"What I might do, it's been really useful, and I think we're gonna we're gonna head down this track, but I probably need the manager for the community team here with me.","start":1431.0599,"end":1440.84,"sentiment":"neutral","sentiment_score":0.29366856231354177},{"text":"Is it possible to book in a a mini training session with someone rather than take up your time now?","start":1440.9,"end":1446.555,"sentiment":"neutral","sentiment_score":0.1696285206824541},{"text":"Because I'm not quite sure I'm the right person to go through this.","start":1446.555,"end":1449.295,"sentiment":"neutral","sentiment_score":-0.13267719373106956}],"sentiment":"neutral","sentiment_score":0.1685274341769183,"num_words":67,"start":1429.86,"end":1449.295},{"sentences":[{"text":"Yeah.","start":1455.515,"end":1456.015,"sentiment":"neutral","sentiment_score":0.06626526266336441},{"text":"Yeah.","start":1457.915,"end":1458.415,"sentiment":"neutral","sentiment_score":0.08920221030712128},{"text":"Yep.","start":1463.01,"end":1463.51,"sentiment":"neutral","sentiment_score":0.2953526973724365},{"text":"Yep.","start":1468.4501,"end":1468.9501,"sentiment":"neutral","sentiment_score":0.18135398626327515},{"text":"Okay.","start":1472.515,"end":1473.015,"sentiment":"neutral","sentiment_score":0.20880767703056335}],"sentiment":"neutral","sentiment_score":0.16819636672735214,"num_words":5,"start":1455.515,"end":1473.015},{"sentences":[{"text":"Okay.","start":1480.355,"end":1480.855,"sentiment":"neutral","sentiment_score":0.11523263156414032},{"text":"And then the pricing is as it already is in that table.","start":1484.035,"end":1487.89,"sentiment":"neutral","sentiment_score":0.045527443289756775},{"text":"So I think 5,000 credits is $155, I think it says.","start":1487.89,"end":1496.7101,"sentiment":"neutral","sentiment_score":0.07465001331134276},{"text":"And it works out at point $0.03 1 of a cent or is it of a dollar?","start":1497.0901,"end":1504.615,"sentiment":"neutral","sentiment_score":0.07351264269912944},{"text":"Oh, so $3.3.1 cents per message.","start":1504.615,"end":1507.0349,"sentiment":"neutral","sentiment_score":0.013572516230245432}],"sentiment":"neutral","sentiment_score":0.059869406824099254,"num_words":47,"start":1480.355,"end":1507.0349},{"sentences":[{"text":"Yeah.","start":1511.095,"end":1511.595,"sentiment":"neutral","sentiment_score":0.03255859389901161},{"text":"Cheaper.","start":1514.9349,"end":1515.4349,"sentiment":"neutral","sentiment_score":-0.0009503327310085296},{"text":"Yeah.","start":1523.22,"end":1523.72,"sentiment":"neutral","sentiment_score":0.020336557179689407},{"text":"End of the year.","start":1533.105,"end":1534.245,"sentiment":"neutral","sentiment_score":0.024329205509275198},{"text":"And is it possible to set up and also a top up setup?","start":1539.425,"end":1542.9651,"sentiment":"neutral","sentiment_score":0.0510497408417555}],"sentiment":"neutral","sentiment_score":0.04064541356638074,"num_words":20,"start":1511.095,"end":1542.9651},{"sentences":[{"text":"I have found under settings.","start":1547.87,"end":1549.33,"sentiment":"neutral","sentiment_score":0.07060301899909974},{"text":"Cool.","start":1550.0299,"end":1550.5299,"sentiment":"neutral","sentiment_score":0.30961939692497253},{"text":"Alright.","start":1552.6699,"end":1553.07,"sentiment":"neutral","sentiment_score":0.1486479490995407},{"text":"Look.","start":1553.07,"end":1553.23,"sentiment":"positive","sentiment_score":0.4120407998561859},{"text":"You've been really helpful.","start":1553.23,"end":1554.2699,"sentiment":"positive","sentiment_score":0.7775115817785263}],"sentiment":"positive","sentiment_score":0.36111413066585857,"num_words":12,"start":1547.87,"end":1554.2699},{"sentences":[{"text":"Thank you for that.","start":1554.2699,"end":1555.23,"sentiment":"positive","sentiment_score":0.8492589592933655},{"text":"Let me come back to you with the right people in the room at the time, and we'll go from there.","start":1555.23,"end":1560.13,"sentiment":"positive","sentiment_score":0.4512308197362082},{"text":"Thanks again for the callback.","start":1562.4808,"end":1563.6809,"sentiment":"positive","sentiment_score":0.7171563625335693},{"text":"Appreciate it.","start":1563.6809,"end":1564.9009,"sentiment":"positive","sentiment_score":0.42376259714365005},{"text":"Thanks.","start":1565.6008,"end":1566.1008,"sentiment":"positive","sentiment_score":0.6785228252410889}],"sentiment":"positive","sentiment_score":0.5449912995100021,"num_words":33,"start":1554.2699,"end":1566.1008},{"sentences":[{"text":"Bye.","start":1566.1609,"end":1566.6609,"sentiment":"neutral","sentiment_score":-0.1121252253651619}],"sentiment":"neutral","sentiment_score":-0.1121252253651619,"num_words":1,"start":1566.1609,"end":1566.6609}]}}]},{"alternatives":[{"transcript":"Hi there. It's it's hello? Oh, hi. I think we just we'll just speak. Is that Tony? Oh, no. Sorry. It's Yvonne from. I'm returning a phone call. Sorry, Mark. You sound exactly like the chef I was just speaking with. Apologies. Go on. Sorry. Mhmm. Mhmm. Absolutely. Yeah. You do. Let me have a quick look at the account, though. That way I can guide you a little bit. What was the email address linked to your account? Got it. Oh, okay. So you say you're using API currently. Are you did you say you're using APIs, or are you just doing campaigns? Just doing campaigns. Oh, yeah. Okay. Cool. Are you logged in at the moment? Alright. On the top, if you go to the dashboard, right at the top there, you'll see see new. Can you click on that for me, please? Yes, please. Don't yeah. Yeah. So the alarm does it would just populate something. I just wanna show it to you. So this will be I'll take it here. Okay. So just use the same logins that you had previously. Yep. It could. Just check the account has created. Yeah. It would why it wouldn't have because it's a different URL. I have to save it down. Great. Just double check it has created. Alright. Oh, yeah. It's there. Oh, okay. That's okay. Let me see if I can connect it for you. Bear with me. Sure. Yeah. Let me just adjust a few things quickly to a lot with your previous account. Did you have opt outs on your settings or not? Did you have opt outs? Do you know was it automatically adding opt out management? Okay. We'll just leave it on for now. So I'll just jump in. Let's just double check everything. It's looking for procurement. Alright. On the left hand side, you'll see that you got inbox, which is, yep, the same. So this is essentially like a shared shared email address. So all the messages will come in here, and you can move them around between the teams as well. So you can set up different teams, and they can see different elements. And then they'll be able to manage them. So they'll be able to shift them in and out, reply back and forth to specific customers if they have them. And as they come through here, you can flag them and a whole bunch of other things as well. So, yeah, you can flag them, tag them, assign them. If you go down to the bottom account management as well actually, no. It goes to it's different users as well. And as you, yeah, send through the user side, you'll be able to see everyone can have their own logins. You'll be able to see who's using what, and then you assign different contacts. And then if they come through an alert, come through to that particular people. So this is built for Teams and managing communications as a team as well. No. It's all the time. Mhmm. Yep. Yes. That's right. So if you're also wanting to run two very separate teams, you can do that as well. So you can also so I've got another organization that they run, like, basically different groups and different unit groups. So they've got a main account, which IT managers, and then each unit group have their own, like, I guess, like, sub client account off that. So it means they can only see what's inside their their sub client accounts. So there's no cross pollination at all between groups, and that means the database isn't cross pollinating. It means you can't see messages from other groups or part of the organization. Yeah. So they're completely isolated, and you can share the credits between those entities or the subprime accounts. So I don't know if that that's how you want it set up. Mhmm. Exactly. Yeah. Yeah. Yeah. So another benefit of having it that way is you can set an email address, and any replies can be forwarded directly to that email address for each one of those staff as well. So that means if they're out and about, they can get an email on their phone and then see what it is. And they could potentially even do, like, an email to SMS and type directly from the email and then forward it back and convert it into an SMS and fire it off and be part of that thread. So there's a few different things there you can take advantage of as well. It does, but not really made for that purpose. It's very specific for a public industries. So, yeah, I don't think it would work very well for you, unfortunately. But it is it is fairly mobile friendly as it is. So, yeah, they could could use that. No. So to do that, let me just jump back. So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their own account under yours. So let me just enable this for you. There you go. You might need to read the refresh or log out, log in. And you notice the logins half is different, so I can have .shellcast.com. On the left hand side, you should see oh, where is it? Oh, did I click the wrong button? Sorry. Give me a moment. German settings. Oops. Sorry. Go again. Yes, please. Oh, yeah. So on under inbox, you should see sub client accounts. You might need to log out and log back in. Yep. Yep. Brilliant. So click on that, and then just add a sub client account. So this would be the new team. Once you create this so this would be the, yeah, the main account. Once you create that, you'll be able to log in as that and then invite the user or the specific users to that specific sub client account, and they'll only have access to that. And also tick yep. This yeah. Are you adding at the top, it doesn't say add new sub client accounts. Yep. Yep. So name this the the group. So if this is communities, yeah, put it as communities. So just communities email, probably best. So the generic one. Oh, okay. You can put another generic one in there or something that or one of the, you know, maybe the lead, the team lead on that side. Yeah. If you're not on the other one, yes, you can put those in there for sure. We can change them after. It's fine. Oh, okay. You need a you need one other. Yeah. That's right. We can change it after. But yeah. Yes. Yes. Alright. Awesome. So let's double check. Cool. So it's created. Yep. That's all good. So now once you go so do you see it there as a part of a table, or have you logged in? Okay. So you see that little key? Just click on it. Yep. So now you're gonna be into that user. I'm a patient. And then you can go through and go to You go on the left hand side and go to accounts and then users. Yeah. It's not as well. That's right. So so then you'd add all your people in there. Then they'll get an invite, and then they'll be able to log in to this specific account. Show photos. Yes. See the photos on the condition report. Yes. So that's So you just need to give them access, essentially. When we move there, all this stuff is still getting there. Mhmm. Yeah. I mean Yeah. You can do that. So you can purchase a dedicated number. And then it's either a monthly cost or a per annum cost. So $18 a month or a 160 per annum. Yeah. And then that that allocates to your account. So you can do that on the the master account now. And then you can on the top right hand side, you should be able to log you should be able to log into it. Yes. Redirect owner. That's not you're back. So on the left hand, I'll just be able to see back to dedicated numbers or sender ID. Yep. It's a it's a dedicated number. So you just wanna purchase a dedicated number. Yep. So that would be you're probably already using one on the other side. So that's when you send as the business name. Just double check what you're doing on the other side. Oh, no. You're sending as a phone number, specific phone number. Is that the mobile number that's in the office? Is that what you're you're using? Okay. So you can either use one that yeah. You'd probably wanna activate a dedicated number. And in that way, all the communication will come in and out of that number. And if anybody replies back to it, they can go directly to that number into that team, and they'll see it just like a specific email address. It it cannot You can, but it will only be one way. So unless we port the number yeah. Yeah. You'll miss everything on the inbound side. Yeah. No. Yeah. Absolutely. If you just go to cellcast.com.au, just the main website. On what? Just on the top right there, you should see book demo. Yeah. Just go through there and just pick a suitable time for both of you. Yeah. I should be able to get tomorrow. I don't know. If this if you wanna do it tomorrow, just shoot through an email to support. I'm sure we'll be able to swap something through. Otherwise, it looks like there's a couple of options for Wednesday. What's the fourth spot? Big rooms. Yeah. A message. Yeah. All per yeah. A message, basically. And then if you buy more credits, it becomes cheaper per message. Yeah. So a lot of them they don't expire, so you might buy three, four months or a quarter, depending on how you budget. Yeah. A lot of other government agencies that they load up before new budget gets released. And then yeah. That's right. And then they sit on it for twelve months, and then they up at the. It's on DocuJet? Yes. It is. Yeah. But you do need a credit card to to link that. Okay. Brilliant. Alright. That's fine. If that's alright. Thanks, mate. 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there. It's it's hello? Oh, hi. I think we just we'll just speak. Is that Tony?\n\nOh, no. Sorry. It's Yvonne from. I'm returning a phone call. Sorry, Mark.\n\nYou sound exactly like the chef I was just speaking with. Apologies. Go on. Sorry. Mhmm.\n\nMhmm. Absolutely. Yeah. You do. Let me have a quick look at the account, though.\n\nThat way I can guide you a little bit. What was the email address linked to your account? Got it. Oh, okay. So you say you're using API currently.\n\nAre you did you say you're using APIs, or are you just doing campaigns? Just doing campaigns. Oh, yeah. Okay. Cool.\n\nAre you logged in at the moment? Alright. On the top, if you go to the dashboard, right at the top there, you'll see see new. Can you click on that for me, please? Yes, please.\n\nDon't yeah. Yeah. So the alarm does it would just populate something. I just wanna show it to you. So this will be I'll take it here.\n\nOkay. So just use the same logins that you had previously. Yep. It could. Just check the account has created.\n\nYeah. It would why it wouldn't have because it's a different URL. I have to save it down. Great. Just double check it has created.\n\nAlright. Oh, yeah. It's there. Oh, okay. That's okay.\n\nLet me see if I can connect it for you. Bear with me. Sure. Yeah. Let me just adjust a few things quickly to a lot with your previous account.\n\nDid you have opt outs on your settings or not? Did you have opt outs? Do you know was it automatically adding opt out management? Okay. We'll just leave it on for now.\n\nSo I'll just jump in. Let's just double check everything. It's looking for procurement. Alright. On the left hand side, you'll see that you got inbox, which is, yep, the same.\n\nSo this is essentially like a shared shared email address. So all the messages will come in here, and you can move them around between the teams as well. So you can set up different teams, and they can see different elements. And then they'll be able to manage them. So they'll be able to shift them in and out, reply back and forth to specific customers if they have them.\n\nAnd as they come through here, you can flag them and a whole bunch of other things as well. So, yeah, you can flag them, tag them, assign them. If you go down to the bottom account management as well actually, no. It goes to it's different users as well. And as you, yeah, send through the user side, you'll be able to see everyone can have their own logins.\n\nYou'll be able to see who's using what, and then you assign different contacts. And then if they come through an alert, come through to that particular people. So this is built for Teams and managing communications as a team as well. No. It's all the time.\n\nMhmm. Yep. Yes. That's right. So if you're also wanting to run two very separate teams, you can do that as well.\n\nSo you can also so I've got another organization that they run, like, basically different groups and different unit groups. So they've got a main account, which IT managers, and then each unit group have their own, like, I guess, like, sub client account off that. So it means they can only see what's inside their their sub client accounts. So there's no cross pollination at all between groups, and that means the database isn't cross pollinating. It means you can't see messages from other groups or part of the organization.\n\nYeah. So they're completely isolated, and you can share the credits between those entities or the subprime accounts. So I don't know if that that's how you want it set up. Mhmm. Exactly.\n\nYeah. Yeah. Yeah. So another benefit of having it that way is you can set an email address, and any replies can be forwarded directly to that email address for each one of those staff as well. So that means if they're out and about, they can get an email on their phone and then see what it is.\n\nAnd they could potentially even do, like, an email to SMS and type directly from the email and then forward it back and convert it into an SMS and fire it off and be part of that thread. So there's a few different things there you can take advantage of as well. It does, but not really made for that purpose. It's very specific for a public industries. So, yeah, I don't think it would work very well for you, unfortunately.\n\nBut it is it is fairly mobile friendly as it is. So, yeah, they could could use that. No. So to do that, let me just jump back. So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their own account under yours.\n\nSo let me just enable this for you. There you go. You might need to read the refresh or log out, log in. And you notice the logins half is different, so I can have .shellcast.com. On the left hand side, you should see oh, where is it?\n\nOh, did I click the wrong button? Sorry. Give me a moment. German settings. Oops.\n\nSorry. Go again. Yes, please. Oh, yeah. So on under inbox, you should see sub client accounts.\n\nYou might need to log out and log back in. Yep. Yep. Brilliant. So click on that, and then just add a sub client account.\n\nSo this would be the new team. Once you create this so this would be the, yeah, the main account. Once you create that, you'll be able to log in as that and then invite the user or the specific users to that specific sub client account, and they'll only have access to that. And also tick yep. This yeah.\n\nAre you adding at the top, it doesn't say add new sub client accounts. Yep. Yep. So name this the the group. So if this is communities, yeah, put it as communities.\n\nSo just communities email, probably best. So the generic one. Oh, okay. You can put another generic one in there or something that or one of the, you know, maybe the lead, the team lead on that side. Yeah.\n\nIf you're not on the other one, yes, you can put those in there for sure. We can change them after. It's fine. Oh, okay. You need a you need one other.\n\nYeah. That's right. We can change it after. But yeah. Yes.\n\nYes. Alright. Awesome. So let's double check. Cool.\n\nSo it's created. Yep. That's all good. So now once you go so do you see it there as a part of a table, or have you logged in? Okay.\n\nSo you see that little key? Just click on it. Yep. So now you're gonna be into that user. I'm a patient.\n\nAnd then you can go through and go to You go on the left hand side and go to accounts and then users. Yeah. It's not as well. That's right. So so then you'd add all your people in there.\n\nThen they'll get an invite, and then they'll be able to log in to this specific account. Show photos. Yes. See the photos on the condition report. Yes.\n\nSo that's So you just need to give them access, essentially. When we move there, all this stuff is still getting there. Mhmm. Yeah. I mean Yeah.\n\nYou can do that. So you can purchase a dedicated number. And then it's either a monthly cost or a per annum cost. So $18 a month or a 160 per annum. Yeah.\n\nAnd then that that allocates to your account. So you can do that on the the master account now. And then you can on the top right hand side, you should be able to log you should be able to log into it. Yes. Redirect owner.\n\nThat's not you're back. So on the left hand, I'll just be able to see back to dedicated numbers or sender ID. Yep. It's a it's a dedicated number. So you just wanna purchase a dedicated number.\n\nYep. So that would be you're probably already using one on the other side. So that's when you send as the business name. Just double check what you're doing on the other side. Oh, no.\n\nYou're sending as a phone number, specific phone number. Is that the mobile number that's in the office? Is that what you're you're using? Okay. So you can either use one that yeah.\n\nYou'd probably wanna activate a dedicated number. And in that way, all the communication will come in and out of that number. And if anybody replies back to it, they can go directly to that number into that team, and they'll see it just like a specific email address. It it cannot You can, but it will only be one way. So unless we port the number yeah.\n\nYeah. You'll miss everything on the inbound side. Yeah. No. Yeah.\n\nAbsolutely. If you just go to cellcast.com.au, just the main website. On what? Just on the top right there, you should see book demo. Yeah.\n\nJust go through there and just pick a suitable time for both of you. Yeah. I should be able to get tomorrow. I don't know. If this if you wanna do it tomorrow, just shoot through an email to support.\n\nI'm sure we'll be able to swap something through. Otherwise, it looks like there's a couple of options for Wednesday. What's the fourth spot? Big rooms. Yeah.\n\nA message. Yeah. All per yeah. A message, basically. And then if you buy more credits, it becomes cheaper per message.\n\nYeah. So a lot of them they don't expire, so you might buy three, four months or a quarter, depending on how you budget. Yeah. A lot of other government agencies that they load up before new budget gets released. And then yeah.\n\nThat's right. And then they sit on it for twelve months, and then they up at the. It's on DocuJet? Yes. It is.\n\nYeah. But you do need a credit card to to link that. Okay. Brilliant. Alright.\n\nThat's fine. If that's alright. Thanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":10.8,"end":11.44,"sentiment":"neutral","sentiment_score":0.05618848837912083},{"text":"It's it's hello?","start":11.44,"end":12.5,"sentiment":"neutral","sentiment_score":0.07704836130142212},{"text":"Oh, hi.","start":14.48,"end":15.299999,"sentiment":"neutral","sentiment_score":0.05083777569234371},{"text":"I think we just we'll just speak.","start":16.465,"end":17.825,"sentiment":"neutral","sentiment_score":0.028028292847531184},{"text":"Is that Tony?","start":17.825,"end":18.645,"sentiment":"neutral","sentiment_score":0.017675634784003098}],"sentiment":"neutral","sentiment_score":0.040848386254819,"num_words":17,"start":10.8,"end":18.645},{"sentences":[{"text":"Oh, no.","start":20.945,"end":21.505001,"sentiment":"neutral","sentiment_score":-0.05845336243510246},{"text":"Sorry.","start":21.505001,"end":22.005001,"sentiment":"neutral","sentiment_score":-0.06019926071166992},{"text":"It's Yvonne from.","start":23.265,"end":24.404999,"sentiment":"neutral","sentiment_score":0.013992597863155728},{"text":"I'm returning a phone call.","start":24.625,"end":26.165,"sentiment":"neutral","sentiment_score":0.020138464868068695},{"text":"Sorry, Mark.","start":29.35,"end":30.07,"sentiment":"neutral","sentiment_score":-0.06963061168789864}],"sentiment":"neutral","sentiment_score":-0.013361314694450881,"num_words":13,"start":20.945,"end":30.07},{"sentences":[{"text":"You sound exactly like the chef I was just speaking with.","start":30.07,"end":33.37,"sentiment":"neutral","sentiment_score":-0.10860209505666386},{"text":"Apologies.","start":34.23,"end":34.73,"sentiment":"neutral","sentiment_score":-0.24235986173152924},{"text":"Go on.","start":36.95,"end":37.59,"sentiment":"neutral","sentiment_score":-0.03252837713807821},{"text":"Sorry.","start":37.59,"end":38.09,"sentiment":"neutral","sentiment_score":-0.06698160618543625},{"text":"Mhmm.","start":45.925,"end":46.425,"sentiment":"neutral","sentiment_score":0.0056256260722875595}],"sentiment":"neutral","sentiment_score":-0.09771222760900855,"num_words":16,"start":30.07,"end":46.425},{"sentences":[{"text":"Mhmm.","start":84.33501,"end":84.78,"sentiment":"neutral","sentiment_score":-0.03123794123530388},{"text":"Absolutely.","start":130.77501,"end":131.27501,"sentiment":"neutral","sentiment_score":0.2236356735229492},{"text":"Yeah.","start":157.425,"end":157.925,"sentiment":"neutral","sentiment_score":0.06239389628171921},{"text":"You do.","start":157.985,"end":158.645,"sentiment":"neutral","sentiment_score":0.09755585715174675},{"text":"Let me have a quick look at the account, though.","start":160.625,"end":163.52501,"sentiment":"neutral","sentiment_score":0.10962060317397118}],"sentiment":"neutral","sentiment_score":0.10307395830750465,"num_words":15,"start":84.33501,"end":163.52501},{"sentences":[{"text":"That way I can guide you a little bit.","start":164.46501,"end":167.205,"sentiment":"neutral","sentiment_score":0.13089353922340605},{"text":"What was the email address linked to your account?","start":172.15,"end":176.48999,"sentiment":"neutral","sentiment_score":0.021755597036745813},{"text":"Got it.","start":206.07,"end":206.81,"sentiment":"neutral","sentiment_score":0.03194209560751915},{"text":"Oh, okay.","start":209.91,"end":210.89,"sentiment":"neutral","sentiment_score":0.024913761764764786},{"text":"So you say you're using API currently.","start":217.665,"end":221.205,"sentiment":"neutral","sentiment_score":-0.0016347189167780535}],"sentiment":"neutral","sentiment_score":0.05090037616098236,"num_words":29,"start":164.46501,"end":221.205},{"sentences":[{"text":"Are you did you say you're using APIs, or are you just doing campaigns?","start":222.865,"end":226.005,"sentiment":"neutral","sentiment_score":-0.01628189567210419},{"text":"Just doing campaigns.","start":229.11,"end":230.09,"sentiment":"neutral","sentiment_score":0.01375625655055046},{"text":"Oh, yeah.","start":232.70999,"end":233.26999,"sentiment":"neutral","sentiment_score":0.042310064658522606},{"text":"Okay.","start":233.26999,"end":233.67,"sentiment":"neutral","sentiment_score":0.09778766334056854},{"text":"Cool.","start":233.67,"end":234.17,"sentiment":"neutral","sentiment_score":0.18312570452690125}],"sentiment":"neutral","sentiment_score":0.008516939401271798,"num_words":21,"start":222.865,"end":234.17},{"sentences":[{"text":"Are you logged in at the moment?","start":234.54999,"end":235.93,"sentiment":"neutral","sentiment_score":0.08270903144563947},{"text":"Alright.","start":237.59,"end":238.09,"sentiment":"neutral","sentiment_score":0.10018298029899596},{"text":"On the top, if you go to the dashboard, right at the top there, you'll see see new.","start":238.31,"end":245.115,"sentiment":"neutral","sentiment_score":0.09455940168764856},{"text":"Can you click on that for me, please?","start":247.255,"end":249.035,"sentiment":"neutral","sentiment_score":0.08479157369583845},{"text":"Yes, please.","start":254.33,"end":255.15001,"sentiment":"neutral","sentiment_score":0.1827966347336769}],"sentiment":"neutral","sentiment_score":0.09514281360639466,"num_words":36,"start":234.54999,"end":255.15001},{"sentences":[{"text":"Don't yeah.","start":261.13,"end":263.47,"sentiment":"neutral","sentiment_score":-0.12379330024123192},{"text":"Yeah.","start":263.77002,"end":263.925,"sentiment":"neutral","sentiment_score":0.059674397110939026},{"text":"So the alarm does it would just populate something.","start":264.565,"end":267.44498,"sentiment":"neutral","sentiment_score":0.07667489474018414},{"text":"I just wanna show it to you.","start":267.44498,"end":268.72498,"sentiment":"neutral","sentiment_score":0.17441569694450923},{"text":"So this will be I'll take it here.","start":268.72498,"end":274.185,"sentiment":"neutral","sentiment_score":0.12482651509344578}],"sentiment":"neutral","sentiment_score":0.10080310550552828,"num_words":27,"start":261.13,"end":274.185},{"sentences":[{"text":"Okay.","start":282.4,"end":282.8,"sentiment":"neutral","sentiment_score":0.05699977278709411},{"text":"So just use the same logins that you had previously.","start":282.8,"end":285.7,"sentiment":"neutral","sentiment_score":0.06859095767140388},{"text":"Yep.","start":293.925,"end":294.425,"sentiment":"neutral","sentiment_score":0.05492734909057617},{"text":"It could.","start":295.365,"end":296.025,"sentiment":"neutral","sentiment_score":0.07164126262068748},{"text":"Just check the account has created.","start":298.32498,"end":300.985,"sentiment":"neutral","sentiment_score":0.05867972535391649}],"sentiment":"neutral","sentiment_score":0.06465987879782915,"num_words":20,"start":282.4,"end":300.985},{"sentences":[{"text":"Yeah.","start":318.435,"end":318.935,"sentiment":"neutral","sentiment_score":0.007884791120886803},{"text":"It would why it wouldn't have because it's a different URL.","start":320.355,"end":323.415,"sentiment":"neutral","sentiment_score":-0.030050357803702354},{"text":"I have to save it down.","start":324.195,"end":330.935,"sentiment":"neutral","sentiment_score":-0.0021077214429775872},{"text":"Great.","start":331.075,"end":331.395,"sentiment":"positive","sentiment_score":0.467608630657196},{"text":"Just double check it has created.","start":331.395,"end":333.095,"sentiment":"neutral","sentiment_score":0.2677815929055214}],"sentiment":"neutral","sentiment_score":0.06955930858850479,"num_words":25,"start":318.435,"end":333.095},{"sentences":[{"text":"Alright.","start":335.73,"end":336.23,"sentiment":"neutral","sentiment_score":0.08456995338201523},{"text":"Oh, yeah.","start":336.77002,"end":337.17,"sentiment":"neutral","sentiment_score":0.06971839442849159},{"text":"It's there.","start":337.17,"end":337.83002,"sentiment":"neutral","sentiment_score":0.11147256940603256},{"text":"Oh, okay.","start":352.02502,"end":353.08502,"sentiment":"neutral","sentiment_score":-0.11497194319963455},{"text":"That's okay.","start":355.785,"end":356.58502,"sentiment":"neutral","sentiment_score":-0.013391705229878426}],"sentiment":"neutral","sentiment_score":0.021136064910226397,"num_words":9,"start":335.73,"end":356.58502},{"sentences":[{"text":"Let me see if I can connect it for you.","start":356.58502,"end":360.905,"sentiment":"neutral","sentiment_score":0.08112248033285141},{"text":"Bear with me.","start":360.905,"end":361.96503,"sentiment":"neutral","sentiment_score":0.02004214997092883},{"text":"Sure.","start":371.71,"end":372.21,"sentiment":"neutral","sentiment_score":0.27378392219543457},{"text":"Yeah.","start":436.145,"end":436.645,"sentiment":"neutral","sentiment_score":-0.028059784322977063},{"text":"Let me just adjust a few things quickly to a lot with your previous account.","start":438.78497,"end":445.365,"sentiment":"neutral","sentiment_score":0.044660907983779904}],"sentiment":"neutral","sentiment_score":0.059566300362348557,"num_words":30,"start":356.58502,"end":445.365},{"sentences":[{"text":"Did you have opt outs on your settings or not?","start":447.71,"end":452.28998,"sentiment":"neutral","sentiment_score":-0.023674291744828223},{"text":"Did you have opt outs?","start":454.59,"end":455.71,"sentiment":"neutral","sentiment_score":-0.06154351308941841},{"text":"Do you know was it automatically adding opt out management?","start":455.71,"end":458.93,"sentiment":"neutral","sentiment_score":-0.05127096027135849},{"text":"Okay.","start":464.315,"end":464.815,"sentiment":"neutral","sentiment_score":0.06336843967437744},{"text":"We'll just leave it on for now.","start":467.115,"end":468.735,"sentiment":"neutral","sentiment_score":0.07176162249275617}],"sentiment":"neutral","sentiment_score":-0.014893039045008745,"num_words":33,"start":447.71,"end":468.735},{"sentences":[{"text":"So I'll just jump in.","start":470.955,"end":472.89,"sentiment":"neutral","sentiment_score":0.09542558342218399},{"text":"Let's just double check everything.","start":472.89,"end":475.07,"sentiment":"neutral","sentiment_score":0.09748095721006393},{"text":"It's looking for procurement.","start":478.01,"end":481.15,"sentiment":"neutral","sentiment_score":0.044287131167948246},{"text":"Alright.","start":500.46,"end":500.96,"sentiment":"neutral","sentiment_score":0.1165839657187462},{"text":"On the left hand side, you'll see that you got inbox, which is, yep, the same.","start":501.1,"end":513.74,"sentiment":"neutral","sentiment_score":0.1531511377543211}],"sentiment":"neutral","sentiment_score":0.11963494831035214,"num_words":31,"start":470.955,"end":513.74},{"sentences":[{"text":"So this is essentially like a shared shared email address.","start":513.74,"end":521.85504,"sentiment":"neutral","sentiment_score":0.2134451761841774},{"text":"So all the messages will come in here, and you can move them around between the teams as well.","start":522.155,"end":527.92004,"sentiment":"neutral","sentiment_score":0.24172240417254598},{"text":"So you can set up different teams, and they can see different elements.","start":527.92004,"end":531.14,"sentiment":"neutral","sentiment_score":0.19662047234865335},{"text":"And then they'll be able to manage them.","start":532.88,"end":534.88,"sentiment":"neutral","sentiment_score":0.20274274051189423},{"text":"So they'll be able to shift them in and out, reply back and forth to specific customers if they have them.","start":534.88,"end":542.255,"sentiment":"neutral","sentiment_score":0.1562543192080089}],"sentiment":"neutral","sentiment_score":0.1998102282974082,"num_words":71,"start":513.74,"end":542.255},{"sentences":[{"text":"And as they come through here, you can flag them and a whole bunch of other things as well.","start":542.315,"end":547.435,"sentiment":"neutral","sentiment_score":0.19594164035822215},{"text":"So, yeah, you can flag them, tag them, assign them.","start":547.435,"end":551.215,"sentiment":"neutral","sentiment_score":0.17493194043636323},{"text":"If you go down to the bottom account management as well actually, no.","start":552.155,"end":553.155,"sentiment":"neutral","sentiment_score":0.09232413081022409},{"text":"It goes to it's different users as well.","start":553.155,"end":570.075,"sentiment":"neutral","sentiment_score":0.11871454864740372},{"text":"And as you, yeah, send through the user side, you'll be able to see everyone can have their own logins.","start":571.175,"end":579.755,"sentiment":"neutral","sentiment_score":0.2223991107195616}],"sentiment":"neutral","sentiment_score":0.17243032678961753,"num_words":70,"start":542.315,"end":579.755},{"sentences":[{"text":"You'll be able to see who's using what, and then you assign different contacts.","start":580.21497,"end":584.96,"sentiment":"neutral","sentiment_score":0.2297024354338646},{"text":"And then if they come through an alert, come through to that particular people.","start":584.96,"end":588.88,"sentiment":"neutral","sentiment_score":0.17836235676492965},{"text":"So this is built for Teams and managing communications as a team as well.","start":588.88,"end":594.98,"sentiment":"neutral","sentiment_score":0.2659915132181985},{"text":"No.","start":607.49506,"end":607.815,"sentiment":"negative","sentiment_score":-0.350795716047287},{"text":"It's all the time.","start":607.815,"end":608.715,"sentiment":"neutral","sentiment_score":-0.24186329543590546}],"sentiment":"neutral","sentiment_score":0.1727348803839785,"num_words":47,"start":580.21497,"end":608.715},{"sentences":[{"text":"Mhmm.","start":622.8,"end":623.3,"sentiment":"neutral","sentiment_score":0.08326442539691925},{"text":"Yep.","start":628.885,"end":629.385,"sentiment":"neutral","sentiment_score":0.2410414069890976},{"text":"Yes.","start":637.445,"end":637.925,"sentiment":"neutral","sentiment_score":0.1697867214679718},{"text":"That's right.","start":637.925,"end":638.665,"sentiment":"neutral","sentiment_score":0.23960797488689423},{"text":"So if you're also wanting to run two very separate teams, you can do that as well.","start":638.725,"end":645.11005,"sentiment":"neutral","sentiment_score":0.19088189523009694}],"sentiment":"neutral","sentiment_score":0.19174094193361021,"num_words":22,"start":622.8,"end":645.11005},{"sentences":[{"text":"So you can also so I've got another organization that they run, like, basically different groups and different unit groups.","start":645.11005,"end":655.83,"sentiment":"neutral","sentiment_score":0.12944486867636443},{"text":"So they've got a main account, which IT managers, and then each unit group have their own, like, I guess, like, sub client account off that.","start":655.83,"end":663.58496,"sentiment":"neutral","sentiment_score":0.08758357826333779},{"text":"So it means they can only see what's inside their their sub client accounts.","start":663.64496,"end":668.38495,"sentiment":"neutral","sentiment_score":0.09163990882890564},{"text":"So there's no cross pollination at all between groups, and that means the database isn't cross pollinating.","start":668.76495,"end":676.45,"sentiment":"neutral","sentiment_score":0.2195366656079012},{"text":"It means you can't see messages from other groups or part of the organization.","start":676.75,"end":681.49,"sentiment":"neutral","sentiment_score":0.18816080849085534}],"sentiment":"neutral","sentiment_score":0.137531909518517,"num_words":91,"start":645.11005,"end":681.49},{"sentences":[{"text":"Yeah.","start":682.99,"end":683.23,"sentiment":"neutral","sentiment_score":0.19971074163913727},{"text":"So they're completely isolated, and you can share the credits between those entities or the subprime accounts.","start":683.23,"end":689.075,"sentiment":"neutral","sentiment_score":0.2096355478553211},{"text":"So I don't know if that that's how you want it set up.","start":690.09503,"end":693.47504,"sentiment":"neutral","sentiment_score":0.16805001405569223},{"text":"Mhmm.","start":695.695,"end":696.195,"sentiment":"neutral","sentiment_score":0.04732716828584671},{"text":"Exactly.","start":705.3,"end":705.8,"sentiment":"neutral","sentiment_score":0.054545383900403976}],"sentiment":"neutral","sentiment_score":0.1833344784875711,"num_words":33,"start":682.99,"end":705.8},{"sentences":[{"text":"Yeah.","start":706.5,"end":707.0,"sentiment":"neutral","sentiment_score":0.0659477636218071},{"text":"Yeah.","start":733.77,"end":734.09,"sentiment":"neutral","sentiment_score":0.13759836554527283},{"text":"Yeah.","start":734.09,"end":734.59,"sentiment":"neutral","sentiment_score":-0.021302225068211555},{"text":"So another benefit of having it that way is you can set an email address, and any replies can be forwarded directly to that email address for each one of those staff as well.","start":734.65,"end":747.64496,"sentiment":"positive","sentiment_score":0.6418116390705109},{"text":"So that means if they're out and about, they can get an email on their phone and then see what it is.","start":747.945,"end":753.96497,"sentiment":"positive","sentiment_score":0.6239815164696086}],"sentiment":"positive","sentiment_score":0.605617508386909,"num_words":59,"start":706.5,"end":753.96497},{"sentences":[{"text":"And they could potentially even do, like, an email to SMS and type directly from the email and then forward it back and convert it into an SMS and fire it off and be part of that thread.","start":754.90497,"end":765.19,"sentiment":"positive","sentiment_score":0.3966328874230385},{"text":"So there's a few different things there you can take advantage of as well.","start":765.19,"end":768.33,"sentiment":"neutral","sentiment_score":0.2716365158557892},{"text":"It does, but not really made for that purpose.","start":775.995,"end":780.795,"sentiment":"neutral","sentiment_score":-0.13204271387722757},{"text":"It's very specific for a public industries.","start":780.795,"end":784.975,"sentiment":"neutral","sentiment_score":-0.07125598724399294},{"text":"So, yeah, I don't think it would work very well for you, unfortunately.","start":785.195,"end":790.29,"sentiment":"neutral","sentiment_score":-0.1880275498215969}],"sentiment":"neutral","sentiment_score":0.18201761062682412,"num_words":81,"start":754.90497,"end":790.29},{"sentences":[{"text":"But it is it is fairly mobile friendly as it is.","start":792.27,"end":796.51,"sentiment":"neutral","sentiment_score":0.23988698626106436},{"text":"So, yeah, they could could use that.","start":796.51,"end":798.69,"sentiment":"neutral","sentiment_score":0.17629221933228628},{"text":"No.","start":814.455,"end":814.955,"sentiment":"neutral","sentiment_score":-0.048559460788965225},{"text":"So to do that, let me just jump back.","start":815.815,"end":819.115,"sentiment":"neutral","sentiment_score":0.029696411970588896},{"text":"So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their own account under yours.","start":819.41003,"end":836.66504,"sentiment":"neutral","sentiment_score":0.12173163386828759}],"sentiment":"neutral","sentiment_score":0.13274816423654556,"num_words":62,"start":792.27,"end":836.66504},{"sentences":[{"text":"So let me just enable this for you.","start":837.365,"end":841.065,"sentiment":"neutral","sentiment_score":0.10917152184993029},{"text":"There you go.","start":841.125,"end":841.685,"sentiment":"neutral","sentiment_score":0.07933080693085988},{"text":"You might need to read the refresh or log out, log in.","start":841.685,"end":845.465,"sentiment":"neutral","sentiment_score":0.04007480200380087},{"text":"And you notice the logins half is different, so I can have .shellcast.com.","start":846.645,"end":851.87006,"sentiment":"neutral","sentiment_score":0.023903717000323992},{"text":"On the left hand side, you should see oh, where is it?","start":859.13,"end":868.45496,"sentiment":"neutral","sentiment_score":0.01204852977146705}],"sentiment":"neutral","sentiment_score":0.04265818537290519,"num_words":48,"start":837.365,"end":868.45496},{"sentences":[{"text":"Oh, did I click the wrong button?","start":871.39496,"end":873.975,"sentiment":"neutral","sentiment_score":-0.08525537539805685},{"text":"Sorry.","start":876.035,"end":876.515,"sentiment":"neutral","sentiment_score":-0.13073620200157166},{"text":"Give me a moment.","start":876.515,"end":877.415,"sentiment":"neutral","sentiment_score":-0.09152808599174023},{"text":"German settings.","start":880.4,"end":882.26,"sentiment":"neutral","sentiment_score":-0.07424917444586754},{"text":"Oops.","start":900.105,"end":900.505,"sentiment":"neutral","sentiment_score":-0.07608294486999512}],"sentiment":"neutral","sentiment_score":-0.0878811645011107,"num_words":15,"start":871.39496,"end":900.505},{"sentences":[{"text":"Sorry.","start":900.505,"end":901.005,"sentiment":"neutral","sentiment_score":-0.09253984689712524},{"text":"Go again.","start":902.425,"end":903.165,"sentiment":"neutral","sentiment_score":-0.04737779684364796},{"text":"Yes, please.","start":905.865,"end":906.685,"sentiment":"neutral","sentiment_score":0.017624280881136652},{"text":"Oh, yeah.","start":910.49,"end":910.81,"sentiment":"neutral","sentiment_score":-0.010318937245756388},{"text":"So on under inbox, you should see sub client accounts.","start":910.81,"end":914.27,"sentiment":"neutral","sentiment_score":0.0010634366888552904}],"sentiment":"neutral","sentiment_score":-0.00953237567206516,"num_words":17,"start":900.505,"end":914.27},{"sentences":[{"text":"You might need to log out and log back in.","start":917.13,"end":928.765,"sentiment":"neutral","sentiment_score":-0.1786386864259839},{"text":"Yep.","start":947.02496,"end":947.52496,"sentiment":"neutral","sentiment_score":0.06016882508993149},{"text":"Yep.","start":995.36,"end":995.86,"sentiment":"positive","sentiment_score":0.5500779151916504},{"text":"Brilliant.","start":996.08,"end":996.58,"sentiment":"positive","sentiment_score":0.7481196522712708},{"text":"So click on that, and then just add a sub client account.","start":996.64,"end":1000.66,"sentiment":"positive","sentiment_score":0.33415092900395393}],"sentiment":"neutral","sentiment_score":0.14327162705361843,"num_words":25,"start":917.13,"end":1000.66},{"sentences":[{"text":"So this would be the new team.","start":1001.095,"end":1002.955,"sentiment":"positive","sentiment_score":0.3757182146821703},{"text":"Once you create this so this would be the, yeah, the main account.","start":1004.135,"end":1009.995,"sentiment":"positive","sentiment_score":0.35293348935934216},{"text":"Once you create that, you'll be able to log in as that and then invite the user or the specific users to that specific sub client account, and they'll only have access to that.","start":1010.135,"end":1020.4,"sentiment":"positive","sentiment_score":0.34202909864046993},{"text":"And also tick yep.","start":1022.06,"end":1024.4,"sentiment":"neutral","sentiment_score":0.06961661297827959},{"text":"This yeah.","start":1032.5449,"end":1034.385,"sentiment":"neutral","sentiment_score":-0.017246795818209648}],"sentiment":"neutral","sentiment_score":0.3181854179749886,"num_words":60,"start":1001.095,"end":1034.385},{"sentences":[{"text":"Are you adding at the top, it doesn't say add new sub client accounts.","start":1034.385,"end":1037.605,"sentiment":"neutral","sentiment_score":-0.04745553008147648},{"text":"Yep.","start":1041.505,"end":1041.72,"sentiment":"neutral","sentiment_score":0.016854679211974144},{"text":"Yep.","start":1045.08,"end":1045.48,"sentiment":"neutral","sentiment_score":0.02540557086467743},{"text":"So name this the the group.","start":1045.48,"end":1048.7,"sentiment":"neutral","sentiment_score":0.013444617701073488},{"text":"So if this is communities, yeah, put it as communities.","start":1049.48,"end":1052.38,"sentiment":"neutral","sentiment_score":0.011246967129409313}],"sentiment":"neutral","sentiment_score":-0.01340561854885891,"num_words":32,"start":1034.385,"end":1052.38},{"sentences":[{"text":"So just communities email, probably best.","start":1073.78,"end":1077.24,"sentiment":"neutral","sentiment_score":-0.02156276690463225},{"text":"So the generic one.","start":1078.1001,"end":1079.4,"sentiment":"neutral","sentiment_score":-0.10371161997318268},{"text":"Oh, okay.","start":1083.62,"end":1084.28,"sentiment":"neutral","sentiment_score":-0.013377130031585693},{"text":"You can put another generic one in there or something that or one of the, you know, maybe the lead, the team lead on that side.","start":1086.275,"end":1094.5349,"sentiment":"neutral","sentiment_score":-0.011665734032598825},{"text":"Yeah.","start":1099.075,"end":1099.395,"sentiment":"neutral","sentiment_score":0.04121412709355354}],"sentiment":"neutral","sentiment_score":-0.021360828183018245,"num_words":39,"start":1073.78,"end":1099.395},{"sentences":[{"text":"If you're not on the other one, yes, you can put those in there for sure.","start":1099.395,"end":1101.86,"sentiment":"neutral","sentiment_score":0.006535685155540705},{"text":"We can change them after.","start":1101.86,"end":1103.14,"sentiment":"neutral","sentiment_score":0.01772354021668434},{"text":"It's fine.","start":1103.14,"end":1103.88,"sentiment":"neutral","sentiment_score":0.04734238609671593},{"text":"Oh, okay.","start":1107.02,"end":1111.16,"sentiment":"neutral","sentiment_score":-0.04302888456732035},{"text":"You need a you need one other.","start":1111.54,"end":1114.36,"sentiment":"neutral","sentiment_score":-0.04806793268237795}],"sentiment":"neutral","sentiment_score":-0.004208120692055672,"num_words":32,"start":1099.395,"end":1114.36},{"sentences":[{"text":"Yeah.","start":1114.98,"end":1115.48,"sentiment":"neutral","sentiment_score":-0.005637046881020069},{"text":"That's right.","start":1117.9149,"end":1118.315,"sentiment":"neutral","sentiment_score":0.02931523509323597},{"text":"We can change it after.","start":1118.315,"end":1119.615,"sentiment":"neutral","sentiment_score":-0.006258279457688332},{"text":"But yeah.","start":1119.6749,"end":1120.585,"sentiment":"neutral","sentiment_score":-0.008807873353362083},{"text":"Yes.","start":1151.125,"end":1151.625,"sentiment":"neutral","sentiment_score":0.01286369375884533}],"sentiment":"neutral","sentiment_score":0.0015409066426483068,"num_words":11,"start":1114.98,"end":1151.625},{"sentences":[{"text":"Yes.","start":1153.445,"end":1153.945,"sentiment":"neutral","sentiment_score":0.05540357530117035},{"text":"Alright.","start":1161.3099,"end":1161.8099,"sentiment":"neutral","sentiment_score":0.3085242211818695},{"text":"Awesome.","start":1162.19,"end":1162.69,"sentiment":"positive","sentiment_score":0.5432201623916626},{"text":"So let's double check.","start":1163.1499,"end":1164.9299,"sentiment":"positive","sentiment_score":0.3936905786395073},{"text":"Cool.","start":1166.99,"end":1167.47,"sentiment":"positive","sentiment_score":0.45909661054611206}],"sentiment":"positive","sentiment_score":0.36762586049735546,"num_words":8,"start":1153.445,"end":1167.47},{"sentences":[{"text":"So it's created.","start":1167.47,"end":1168.45,"sentiment":"neutral","sentiment_score":0.31480299433072406},{"text":"Yep.","start":1168.5099,"end":1168.75,"sentiment":"positive","sentiment_score":0.4214085042476654},{"text":"That's all good.","start":1168.75,"end":1169.595,"sentiment":"positive","sentiment_score":0.6536234815915426},{"text":"So now once you go so do you see it there as a part of a table, or have you logged in?","start":1169.595,"end":1175.4349,"sentiment":"neutral","sentiment_score":0.09363441601056945},{"text":"Okay.","start":1175.4349,"end":1175.6749,"sentiment":"neutral","sentiment_score":0.03855538368225098}],"sentiment":"neutral","sentiment_score":0.18084001559764146,"num_words":30,"start":1167.47,"end":1175.6749},{"sentences":[{"text":"So you see that little key?","start":1175.6749,"end":1177.135,"sentiment":"neutral","sentiment_score":0.042005572468042374},{"text":"Just click on it.","start":1178.955,"end":1180.4149,"sentiment":"neutral","sentiment_score":0.07475706748664379},{"text":"Yep.","start":1180.715,"end":1181.215,"sentiment":"neutral","sentiment_score":0.1007431373000145},{"text":"So now you're gonna be into that user.","start":1182.0499,"end":1184.87,"sentiment":"neutral","sentiment_score":0.07337723579257727},{"text":"I'm a patient.","start":1185.89,"end":1186.63,"sentiment":"neutral","sentiment_score":0.060713838785886765}],"sentiment":"neutral","sentiment_score":0.06458928385241465,"num_words":22,"start":1175.6749,"end":1186.63},{"sentences":[{"text":"And then you can go through and go to You go on the left hand side and go to accounts and then users.","start":1187.57,"end":1210.025,"sentiment":"neutral","sentiment_score":0.024196536077753357},{"text":"Yeah.","start":1213.97,"end":1214.45,"sentiment":"neutral","sentiment_score":-0.05406871438026428},{"text":"It's not as well.","start":1214.45,"end":1215.6699,"sentiment":"neutral","sentiment_score":-0.12119079194962978},{"text":"That's right.","start":1219.09,"end":1219.4099,"sentiment":"neutral","sentiment_score":0.07564922049641609},{"text":"So so then you'd add all your people in 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no.","start":1378.93,"end":1379.3301,"sentiment":"neutral","sentiment_score":-0.05531550198793411}],"sentiment":"neutral","sentiment_score":0.024598403115357673,"num_words":35,"start":1345.2051,"end":1379.3301},{"sentences":[{"text":"You're sending as a phone number, specific phone number.","start":1379.3301,"end":1382.31,"sentiment":"neutral","sentiment_score":-0.03861659082273642},{"text":"Is that the mobile number that's in the office?","start":1382.77,"end":1387.03,"sentiment":"neutral","sentiment_score":-0.007654931945984976},{"text":"Is that what you're you're using?","start":1387.0901,"end":1389.99,"sentiment":"neutral","sentiment_score":-0.014175123535096645},{"text":"Okay.","start":1393.875,"end":1394.375,"sentiment":"neutral","sentiment_score":0.01283504068851471},{"text":"So you can either use one that yeah.","start":1394.915,"end":1397.415,"sentiment":"neutral","sentiment_score":0.025102063082158566}],"sentiment":"neutral","sentiment_score":-0.008722512144948158,"num_words":33,"start":1379.3301,"end":1397.415},{"sentences":[{"text":"You'd probably wanna activate a dedicated number.","start":1397.9551,"end":1400.375,"sentiment":"neutral","sentiment_score":0.07879713709865298},{"text":"And in that way, all the communication will come in and out of that number.","start":1401.555,"end":1405.655,"sentiment":"neutral","sentiment_score":0.11819793557127317},{"text":"And if anybody replies back to it, they can go directly to that number into that team, and they'll see it just like a specific email address.","start":1406.275,"end":1413.61,"sentiment":"neutral","sentiment_score":0.04942703729978314},{"text":"It it cannot You can, but it will only be one way.","start":1416.79,"end":1422.525,"sentiment":"neutral","sentiment_score":-0.1879190964003404},{"text":"So unless we port the number yeah.","start":1423.3251,"end":1425.885,"sentiment":"neutral","sentiment_score":-0.06166162182177816}],"sentiment":"neutral","sentiment_score":0.01430027192348943,"num_words":68,"start":1397.9551,"end":1425.885},{"sentences":[{"text":"Yeah.","start":1425.885,"end":1426.125,"sentiment":"neutral","sentiment_score":-0.003579379990696907},{"text":"You'll miss everything on the inbound 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support.","start":1473.78,"end":1477.5651,"sentiment":"neutral","sentiment_score":0.057601311306158705}],"sentiment":"neutral","sentiment_score":0.17804045248776673,"num_words":40,"start":1464.5801,"end":1477.5651},{"sentences":[{"text":"I'm sure we'll be able to swap something through.","start":1477.7051,"end":1479.885,"sentiment":"neutral","sentiment_score":0.11433862563636568},{"text":"Otherwise, it looks like there's a couple of options for Wednesday.","start":1480.3451,"end":1483.0851,"sentiment":"neutral","sentiment_score":0.1269484988667748},{"text":"What's the fourth spot?","start":1484.185,"end":1485.4851,"sentiment":"neutral","sentiment_score":0.05177255719900131},{"text":"Big 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message.","start":1510.9451,"end":1515.6051,"sentiment":"neutral","sentiment_score":0.03420370972404877}],"sentiment":"neutral","sentiment_score":0.029196693428925106,"num_words":21,"start":1507.425,"end":1515.6051},{"sentences":[{"text":"Yeah.","start":1516.14,"end":1516.64,"sentiment":"neutral","sentiment_score":0.019008725881576535},{"text":"So a lot of them they don't expire, so you might buy three, four months or a quarter, depending on how you budget.","start":1517.18,"end":1524.4,"sentiment":"neutral","sentiment_score":0.019202200817349163},{"text":"Yeah.","start":1524.9401,"end":1525.4401,"sentiment":"neutral","sentiment_score":0.03219872713088989},{"text":"A lot of other government agencies that they load up before new budget gets released.","start":1525.8201,"end":1532.2649,"sentiment":"neutral","sentiment_score":0.015698817496498426},{"text":"And then yeah.","start":1533.7649,"end":1534.965,"sentiment":"neutral","sentiment_score":0.05232030525803566}],"sentiment":"neutral","sentiment_score":0.020588401163560012,"num_words":43,"start":1516.14,"end":1534.965},{"sentences":[{"text":"That's right.","start":1534.965,"end":1535.445,"sentiment":"neutral","sentiment_score":0.10721802338957787},{"text":"And then they sit on it for twelve months, and then they up at the.","start":1535.445,"end":1540.9049,"sentiment":"neutral","sentiment_score":0.05278248315056165},{"text":"It's on DocuJet?","start":1543.14,"end":1543.62,"sentiment":"neutral","sentiment_score":0.045315286765495934},{"text":"Yes.","start":1543.62,"end":1544.02,"sentiment":"neutral","sentiment_score":0.09884234517812727},{"text":"It is.","start":1544.02,"end":1544.42,"sentiment":"neutral","sentiment_score":0.09356594458222389}],"sentiment":"neutral","sentiment_score":0.0620910168989845,"num_words":23,"start":1534.965,"end":1544.42},{"sentences":[{"text":"Yeah.","start":1544.42,"end":1544.66,"sentiment":"neutral","sentiment_score":0.06474560499191284},{"text":"But you do need a credit card to to link that.","start":1544.66,"end":1547.64,"sentiment":"neutral","sentiment_score":0.044432911683212624},{"text":"Okay.","start":1560.6809,"end":1561.0009,"sentiment":"positive","sentiment_score":0.4851684272289276},{"text":"Brilliant.","start":1561.0009,"end":1561.5009,"sentiment":"positive","sentiment_score":0.77227383852005},{"text":"Alright.","start":1562.841,"end":1563.341,"sentiment":"positive","sentiment_score":0.5831953287124634}],"sentiment":"neutral","sentiment_score":0.15960968186457952,"num_words":15,"start":1544.42,"end":1563.341},{"sentences":[{"text":"That's fine.","start":1563.6409,"end":1564.2809,"sentiment":"positive","sentiment_score":0.49484552443027496},{"text":"If that's alright.","start":1564.2809,"end":1565.0809,"sentiment":"neutral","sentiment_score":0.2568320780992508},{"text":"Thanks, mate.","start":1565.0809,"end":1565.721,"sentiment":"positive","sentiment_score":0.7095403373241425},{"text":"Bye.","start":1565.721,"end":1566.221,"sentiment":"positive","sentiment_score":0.3820560574531555}],"sentiment":"positive","sentiment_score":0.44516550190746784,"num_words":8,"start":1563.6409,"end":1566.221}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi\n\nChannel 0: Hello?\n\nChannel 1: there. It's it's hello?\n\nChannel 0: Hi.\n\nChannel 1: Oh, hi. I think we just we'll just speak. Is that Tony?\n\nChannel 0: Tony?\n\nChannel 1: Oh, no. Sorry. It's Yvonne from. I'm returning a phone call.\n\nChannel 0: Yes. You are. So it's Mike. Thank you for that. And\n\nChannel 1: Sorry,\n\nChannel 0: I\n\nChannel 1: Mark.\n\nChannel 0: was expecting\n\nChannel 1: You sound\n\nChannel 0: to call.\n\nChannel 1: exactly like the chef I was just speaking with.\n\nChannel 0: Uh-huh. That's a bit\n\nChannel 1: Apologies.\n\nChannel 0: weird, isn't it?\n\nChannel 1: Go on. Sorry.\n\nChannel 0: We have a Cellcast account, and we use you guys to send out text messages.\n\nChannel 1: Mhmm.\n\nChannel 0: We're looking to possibly extend what we do, and I wanted to know, first of all, whether or not you did it, whether or not it was already included in in what we do in our platform, and and how that might then work. So we currently use the platform to send that, you know, one way messages to the various people in the organization and indeed family members about here's some information we want to let you know. And by and large, we don't expect a reply. But a different part of our organization uses text messages to and from a single mobile at the moment, so one mobile number. And\n\nChannel 1: Mhmm.\n\nChannel 0: and and it also does receive messages. We've had a bit of a change of internal structure, and now what's happening is that that particular process is now really not effective because we have multiple people needing that phone. And we're passing the phone from pillar to post, and it's meant to be available on an evening, and that's the one running in and picking it up. So what we need is a is a a portal that the specific people can log in to and access, like, an inbox to see messages that have been sent and messages that have been received. And then of those messages we've received, we may then have an ongoing conversation with someone.\n\nSo is that the sort of thing that you guys can do?\n\nChannel 1: Absolutely.\n\nChannel 0: Okay. Now I've managed to get myself logged in to our portal, and I think I've got myself to what looks like an inbox under quick messages. I know there's an inbox setting, and I can see some stuff. But I'm not sure if I'm in the right place or whether if we had a different variation to our product that would look different. So I wanted to give someone a call to ask about it.\n\nChannel 1: Yeah. You do. Let me have a quick look at the account, though. That way I can guide you a little bit. What was the email address linked to your account?\n\nChannel 0: Yep. Bear with me. It is procurement@coulibar.org.au. And it's Coelibah with an I, c o sorry. C, o o, l I b a h.\n\nChannel 1: Got it. Oh, okay. So you say you're using API currently.\n\nChannel 0: Sorry?\n\nChannel 1: Are you did you say you're using APIs, or are you just doing campaigns?\n\nChannel 0: We're just using campaigns.\n\nChannel 1: Just doing campaigns. Oh, yeah. Okay. Cool. Are you logged in at the moment?\n\nChannel 0: I am.\n\nChannel 1: Alright. On the top, if you go to the dashboard, right at the top there, you'll see see new.\n\nChannel 0: Yep.\n\nChannel 1: Can you click on that for me, please?\n\nChannel 0: Clicking new improved. Explore now.\n\nChannel 1: Yes, please.\n\nChannel 0: We're migrating your account. Your account has\n\nChannel 1: Don't\n\nChannel 0: been migrated successfully.\n\nChannel 1: yeah. Yeah. So\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: then\n\nChannel 1: alarm\n\nChannel 0: once\n\nChannel 1: does\n\nChannel 0: we\n\nChannel 1: it would just populate something. I just wanna show it to you. So\n\nChannel 0: it wants\n\nChannel 1: this\n\nChannel 0: me\n\nChannel 1: will\n\nChannel 0: to\n\nChannel 1: be\n\nChannel 0: log in.\n\nChannel 1: I'll take it here.\n\nChannel 0: It says we've migrated your account successfully, and then the log log in now button has appeared.\n\nChannel 1: Okay. So just use the same logins that you had previously.\n\nChannel 0: So do I log in?\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: It could.\n\nChannel 0: Logging in.\n\nChannel 1: Just check the account has created.\n\nChannel 0: Interesting. We have used Bitwarden for this, and it hasn't come across.\n\nChannel 1: Yeah. It would why it wouldn't have because it's a different URL. I have to save it down. Great. Just double check it has created.\n\nChannel 0: Current site\n\nChannel 1: Alright.\n\nChannel 0: app.\n\nChannel 1: Oh,\n\nChannel 0: Auto\n\nChannel 1: yeah. It's\n\nChannel 0: fill\n\nChannel 1: there.\n\nChannel 0: and add this website. Sign in. It has sent me a verification code to procurement. That's someone else's email address.\n\nChannel 1: Oh, okay.\n\nChannel 0: I'm not gonna be able to receive the verification code.\n\nChannel 1: That's okay. Let me see if I can connect it for you. Bear with me.\n\nChannel 0: Actually, she might as well be there. You just give me a second.\n\nChannel 1: Sure.\n\nChannel 0: Thanks. Yeah. I have the code. Bear with me. Just alright.\n\nYes. I am now in and it looks quite different.\n\nChannel 1: Yeah. Let me just adjust a few things quickly to a lot with your previous account. Did you have opt outs on your settings or not?\n\nChannel 0: Did I what? Sorry.\n\nChannel 1: Did you have opt outs? Do you know was it automatically adding opt out management?\n\nChannel 0: I believe it was. Yes.\n\nChannel 1: Okay. We'll just leave it on for now.\n\nChannel 0: Okay.\n\nChannel 1: So I'll just jump in. Let's just double check everything. It's looking for procurement. Alright. On the left hand side, you'll see that you got inbox, which is,\n\nChannel 0: Yep.\n\nChannel 1: yep, the same. So this is essentially like a shared shared email address. So all the messages will come in here, and you can move them around between the teams as well. So you can set up different teams, and they can see different elements.\n\nChannel 0: Okay.\n\nChannel 1: And then they'll be able to manage them. So they'll be able to shift them in and out, reply back and forth to specific customers if\n\nChannel 0: Okay.\n\nChannel 1: they have them. And as they come through here, you can flag them and a whole bunch of other things as well. So, yeah, you can flag them, tag them, assign them. If you go down to the bottom account management as well actually, no. It goes to it's\n\nChannel 0: Yep.\n\nChannel 1: different\n\nChannel 0: Yep.\n\nChannel 1: users as well. And as you, yeah, send through the user side, you'll be able to see everyone can have their own logins. You'll be able to see who's using what, and then you assign different contacts. And then if they come through an alert, come through to that particular people. So this is built for Teams and managing communications as a team as well.\n\nChannel 0: Okay. Well, that this looks an awful lot better than what we were used to, and so it looks like what we are wanting to do. Is there a different pricing structure for this or not?\n\nChannel 1: No. It's all the time.\n\nChannel 0: Okay. So so then what we could do is we obviously have our account, which is the email procurement at Curlaba. We could\n\nChannel 1: Mhmm.\n\nChannel 0: then create different users who can log in and access that for one of a better word. So they\n\nChannel 1: Yep.\n\nChannel 0: when they log in, they log in as themselves. That then gives them access to whatever we've given them access to. Is that right?\n\nChannel 1: Yes. That's right. So\n\nChannel 0: So\n\nChannel 1: if you're also wanting to run two very separate teams, you can\n\nChannel 0: mhmm.\n\nChannel 1: do that as well. So you can also so I've got another organization that they run, like, basically different groups and different unit groups. So they've got a main account, which IT managers, and then each unit group have their own, like, I guess, like, sub client account off that.\n\nChannel 0: Yes.\n\nChannel 1: So it means they can only see what's inside their their sub client accounts.\n\nChannel 0: Perfect.\n\nChannel 1: So there's no\n\nChannel 0: Yep.\n\nChannel 1: cross pollination at all\n\nChannel 0: Yep.\n\nChannel 1: between\n\nChannel 0: Perfect.\n\nChannel 1: groups, and that means the database isn't cross pollinating. It means you can't see messages from other groups or part of the organization. Yeah. So they're completely isolated, and you can share the credits between those entities or the subprime accounts.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Perfect.\n\nChannel 1: I don't know if that that's how you want it set up.\n\nChannel 0: It probably will be. Absolutely.\n\nChannel 1: Mhmm.\n\nChannel 0: Because this is mainly used by our HR team at the moment, but we also need our community team to be able to use this in a quite a different function. So HR\n\nChannel 1: Exactly.\n\nChannel 0: send messages\n\nChannel 1: Yeah.\n\nChannel 0: out and really that's it. In community, it's gonna be much more of a two way type conversation where I will need possible multiple members of the community team being able to log in from either if they're working from home or in the office or potentially even on the mobile and see a message that's come through from a staff member or a client and then respond to that as well.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: So another benefit of having it that way is you can set an email address, and any replies can be forwarded directly to that email address for each one of those staff as well. So that means if they're out and about, they can get an email on their phone and then see what it is. And they could potentially even do, like, an email to SMS and type directly from the email and then forward it back and convert it into an SMS and fire it off and be\n\nChannel 0: Okay.\n\nChannel 1: part of that thread. So there's a few different things there you can take advantage of as well.\n\nChannel 0: Does Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing?\n\nChannel 1: It does, but not really made for that purpose. It's very specific for a public industries. So, yeah, I don't think it would work very well for you, unfortunately.\n\nChannel 0: The\n\nChannel 1: But it is it is fairly mobile friendly as it is. So, yeah, they could could use that.\n\nChannel 0: Okay. Alright. So I have I guess, two more questions at this point. The first question is, have I now, if you like, put our account onto the new account settings and anyone who logs in will see the new setting?\n\nChannel 1: No. So to do that, let me just jump back. So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their own\n\nChannel 0: Yes. Yes. We would.\n\nChannel 1: account under yours.\n\nChannel 0: Yeah.\n\nChannel 1: So let me just enable this for you. There you go. You might need to read the refresh or log out, log in. And you notice the logins half is different, so I can have .shellcast.com.\n\nChannel 0: At dot silcast.com. Yeah. I've I've just refreshed it. Where would I see the subaccount?\n\nChannel 1: On the left hand side, you should see\n\nChannel 0: I've got my\n\nChannel 1: oh,\n\nChannel 0: account.\n\nChannel 1: where is it? Oh, did I click the wrong button? Sorry. Give me a moment. German settings.\n\nOops. Sorry. Go again.\n\nChannel 0: Refresh again?\n\nChannel 1: Yes, please.\n\nChannel 0: Yeah. Do\n\nChannel 1: Oh, yeah.\n\nChannel 0: not.\n\nChannel 1: So on under inbox, you should see sub client accounts.\n\nChannel 0: No.\n\nChannel 1: You might need to log out and log\n\nChannel 0: Alright. Let me do that. Where is my logout? Sign out.\n\nChannel 1: back in.\n\nChannel 0: IPTV out. And now if we sign back in oh god. No. It sent me to the verification code. One one second.\n\nI'm gonna go back to the other person.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Hang on. I've got it again. Okay. I'm back in.\n\nAnd now oh, yes. Subclient account is directly under inbox. Yeah. I can see that.\n\nChannel 1: Yep. Brilliant. So click on that, and then just add a sub client account. So this would be the new team. Once you create this so this would be the, yeah, the main account.\n\nOnce you create that, you'll be able to log in as that and then invite the user or the specific users to that specific sub client account, and they'll only have access to that. And\n\nChannel 0: So\n\nChannel 1: also tick yep.\n\nChannel 0: so when I log in, I'm I'm a bit confused. Do I log in where it's got name? Is that my name, or is that the sub client account name, like, community\n\nChannel 1: This\n\nChannel 0: team?\n\nChannel 1: yeah. Are you adding at the top, it doesn't say add new sub client accounts.\n\nChannel 0: Yeah. And I've clicked that, and then it's opened up a box. And the first field\n\nChannel 1: Yep.\n\nChannel 0: to complete says name.\n\nChannel 1: Yep. So name this the the group. So if this\n\nChannel 0: Okay.\n\nChannel 1: is communities, yeah, put it as communities.\n\nChannel 0: So I'm gonna call the community team. Company is. K. And then the email, what do I put in there?\n\nChannel 1: So just communities email, probably best. So\n\nChannel 0: Well,\n\nChannel 1: the\n\nChannel 0: they\n\nChannel 1: generic\n\nChannel 0: don't\n\nChannel 1: one.\n\nChannel 0: they don't have an email. They have individual emails.\n\nChannel 1: Oh, okay. You can put another generic one in there or something that or one of the, you know, maybe the lead, the team lead on that side.\n\nChannel 0: So for now, if I put mine in there\n\nChannel 1: Yeah. If you're not on the other one, yes, you can put those in there for sure. We can change\n\nChannel 0: we\n\nChannel 1: them after. It's\n\nChannel 0: we\n\nChannel 1: fine.\n\nChannel 0: only have one email address associated with the account, and that's\n\nChannel 1: Oh,\n\nChannel 0: procurement at there's no others. So we\n\nChannel 1: okay.\n\nChannel 0: we sort\n\nChannel 1: You\n\nChannel 0: of\n\nChannel 1: need\n\nChannel 0: need\n\nChannel 1: a\n\nChannel 0: we need\n\nChannel 1: you\n\nChannel 0: people\n\nChannel 1: need\n\nChannel 0: to\n\nChannel 1: one\n\nChannel 0: be able\n\nChannel 1: other.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: yeah. I'll I'll put mine in for now.\n\nChannel 1: That's right. We can change it after. But yeah.\n\nChannel 0: Industry. What is this then? Now that's what was done as government, which copy to leave, and then password would be password sharing credit is no or sharing credit is yes. Email\n\nChannel 1: Yes.\n\nChannel 0: verified. Yes.\n\nChannel 1: Yes.\n\nChannel 0: Save. Okay. I appear to be in. Okay.\n\nChannel 1: Alright. Awesome. So let's double check. Cool. So it's created.\n\nYep. That's all good. So now once you go so do you see it there as a part of a table, or\n\nChannel 0: Yes.\n\nChannel 1: have you logged in? Okay. So you see that little key?\n\nChannel 0: Yes.\n\nChannel 1: Just\n\nChannel 0: Log in as\n\nChannel 1: click on it. Yep. So now you're gonna be into that user.\n\nChannel 0: user.\n\nChannel 1: I'm a patient.\n\nChannel 0: Okay.\n\nChannel 1: And then you can go through and go to You go on the left hand side and go to accounts and then users.\n\nChannel 0: Accounts users.\n\nChannel 1: Yeah. It's not as well.\n\nChannel 0: Oh, yeah. Community team and then add person.\n\nChannel 1: That's right. So so then you'd add all your people in there.\n\nChannel 0: Yeah. And then they\n\nChannel 1: Then they'll get an invite, and then they'll be\n\nChannel 0: oh,\n\nChannel 1: able\n\nChannel 0: and\n\nChannel 1: to\n\nChannel 0: we've\n\nChannel 1: log in to this specific account.\n\nChannel 0: okay.\n\nChannel 1: Show\n\nChannel 0: And then we give them\n\nChannel 1: photos.\n\nChannel 0: the role, use admin manager, staff member, blah blah\n\nChannel 1: Yes.\n\nChannel 0: blah. Okay.\n\nChannel 1: See the\n\nChannel 0: And\n\nChannel 1: photos\n\nChannel 0: they log\n\nChannel 1: on the\n\nChannel 0: in\n\nChannel 1: condition\n\nChannel 0: with their own\n\nChannel 1: report.\n\nChannel 0: personal\n\nChannel 1: Yes.\n\nChannel 0: email.\n\nChannel 1: So that's So\n\nChannel 0: Okay.\n\nChannel 1: you just need to give them access, essentially. When we move there,\n\nChannel 0: So then\n\nChannel 1: all this stuff is still getting there.\n\nChannel 0: how does the in box work? If I click on inbox\n\nChannel 1: Mhmm.\n\nChannel 0: and and how do we have so what we would want is a specific\n\nChannel 1: Yeah.\n\nChannel 0: dedicated\n\nChannel 1: I mean\n\nChannel 0: mobile number that's always the same number for this team.\n\nChannel 1: Yeah. You can do that. So you can purchase a dedicated number.\n\nChannel 0: Is that, like, a one\n\nChannel 1: And\n\nChannel 0: off,\n\nChannel 1: then\n\nChannel 0: or is that, like, a monthly cost?\n\nChannel 1: it's either a monthly cost or a per annum cost. So $18 a month or a 160 per annum.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: And then that that allocates to your account. So you can do that on the the master account now.\n\nChannel 0: How\n\nChannel 1: And\n\nChannel 0: do\n\nChannel 1: then\n\nChannel 0: I get\n\nChannel 1: you\n\nChannel 0: back\n\nChannel 1: can\n\nChannel 0: to the master account?\n\nChannel 1: on the top right hand side, you should be able to log you should be able to log into it.\n\nChannel 0: Community team, my program, accounting, sign out or redirect to owner. Is that it?\n\nChannel 1: Yes. Redirect owner. That's not you're back.\n\nChannel 0: And it has now put me in the main account. Yep. Okay.\n\nChannel 1: So on the left hand, I'll just be able to see back to dedicated numbers or\n\nChannel 0: Dedicated numbers. Yes. No dedicated numbers set up. Dedicated number, custom business name,\n\nChannel 1: sender\n\nChannel 0: alpha ID,\n\nChannel 1: ID. Yep.\n\nChannel 0: register. What is what is all what do these options\n\nChannel 1: It's a\n\nChannel 0: mean?\n\nChannel 1: it's a dedicated number. So you just wanna purchase a dedicated number.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: And what's the custom business name? Alpha ID. What does that mean?\n\nChannel 1: So\n\nChannel 0: Avenue\n\nChannel 1: that\n\nChannel 0: platform.\n\nChannel 1: would be you're probably already using one on the other side. So that's when you send as the business name.\n\nChannel 0: Right. And okay.\n\nChannel 1: Just double check what you're doing on the other side. Oh, no. You're sending as a phone number, specific phone number. Is that the\n\nChannel 0: Yeah.\n\nChannel 1: mobile number that's in the office? Is that what you're\n\nChannel 0: This\n\nChannel 1: you're using?\n\nChannel 0: this one for the community team will be a different number completely.\n\nChannel 1: Okay. So you can either use one that yeah. You'd probably wanna activate a dedicated number. And in that way, all the communication will come in and out of that number. And\n\nChannel 0: Yeah.\n\nChannel 1: if anybody replies back to it, they can go directly to that number into that team, and they'll see it just like a specific email address.\n\nChannel 0: And we can't use the existing number for the existing\n\nChannel 1: It it cannot\n\nChannel 0: phone that we're currently using?\n\nChannel 1: You can, but it will only be one way.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: no.\n\nChannel 1: unless\n\nChannel 0: We do\n\nChannel 1: we\n\nChannel 0: want\n\nChannel 1: port\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: two\n\nChannel 1: number\n\nChannel 0: way. Yeah.\n\nChannel 1: yeah. Yeah. You'll miss everything on the inbound side.\n\nChannel 0: Okay. Look. What I might do, it's been really useful, and I think we're gonna we're gonna head down this track, but I probably need the manager for the community team here with me. Is it\n\nChannel 1: Yeah.\n\nChannel 0: possible to book in a a mini training session with someone rather than take up your time now? Because I'm not quite sure I'm the right person to go through this.\n\nChannel 1: No. Yeah. Absolutely. If you just go to cellcast.com.au, just\n\nChannel 0: Yeah.\n\nChannel 1: the main website.\n\nChannel 0: Yeah.\n\nChannel 1: On what? Just on the top right there, you should see book demo.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Just go through there and just pick a suitable time for both of you.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. I should be able to\n\nChannel 0: Okay.\n\nChannel 1: get tomorrow. I don't know. If this if you wanna do it tomorrow, just shoot through an email to support. I'm sure we'll be able to swap something through. Otherwise,\n\nChannel 0: Okay.\n\nChannel 1: it looks like there's a couple of options for Wednesday.\n\nChannel 0: And\n\nChannel 1: What's\n\nChannel 0: then the\n\nChannel 1: the fourth\n\nChannel 0: pricing\n\nChannel 1: spot?\n\nChannel 0: is as it\n\nChannel 1: Big\n\nChannel 0: already\n\nChannel 1: rooms.\n\nChannel 0: is in\n\nChannel 1: Yeah.\n\nChannel 0: that table. So I think 5,000 credits is $155, I think it says. And it works out at point $0.03 1 of a cent or is it of a dollar? Oh, so $3.3.1 cents per message.\n\nChannel 1: A message. Yeah. All per yeah. A message, basically. And\n\nChannel 0: Yeah.\n\nChannel 1: then if you buy more credits, it becomes cheaper per\n\nChannel 0: Cheaper.\n\nChannel 1: message. Yeah. So a lot of them they don't expire, so you might buy three, four months or a quarter, depending\n\nChannel 0: Yeah.\n\nChannel 1: on how you budget. Yeah. A lot of other government agencies that they load up before new budget gets released.\n\nChannel 0: End of the year.\n\nChannel 1: And then yeah. That's right. And then they sit on it for twelve months,\n\nChannel 0: And\n\nChannel 1: and then\n\nChannel 0: is\n\nChannel 1: they\n\nChannel 0: it\n\nChannel 1: up\n\nChannel 0: possible\n\nChannel 1: at the.\n\nChannel 0: to set up and also a top up setup?\n\nChannel 1: It's on DocuJet? Yes. It is. Yeah. But you do need a credit card to to link that.\n\nChannel 0: I have found under settings. Cool. Alright. Look. You've been really helpful.\n\nThank you for that. Let me come back to you with the right people in the room at the time, and we'll go from there.\n\nChannel 1: Okay. Brilliant.\n\nChannel 0: Thanks again\n\nChannel 1: Alright.\n\nChannel 0: for the callback.\n\nChannel 1: That's\n\nChannel 0: Appreciate\n\nChannel 1: fine. If\n\nChannel 0: it.\n\nChannel 1: that's alright. Thanks, mate.\n\nChannel 0: Thanks.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.011606695130467417}],"sentiment":"neutral","sentiment_score":0.011606695130467417,"channel":0,"num_words":1,"start":9.12,"end":9.62},{"sentences":[{"text":"Hi","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.052526358515024185}],"sentiment":"neutral","sentiment_score":0.052526358515024185,"channel":1,"num_words":1,"start":10.8,"end":11.04},{"sentences":[{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.017683692276477814}],"sentiment":"neutral","sentiment_score":0.017683692276477814,"channel":0,"num_words":1,"start":10.8,"end":11.3},{"sentences":[{"text":"there.","start":11.04,"end":11.44,"sentiment":"neutral","sentiment_score":0.05985061824321747},{"text":"It's it's hello?","start":11.44,"end":12.5,"sentiment":"neutral","sentiment_score":0.07704836130142212}],"sentiment":"neutral","sentiment_score":0.07274892553687096,"channel":1,"num_words":4,"start":11.04,"end":12.5},{"sentences":[{"text":"Hi.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.0461258739233017}],"sentiment":"neutral","sentiment_score":0.0461258739233017,"channel":0,"num_words":1,"start":12.719999,"end":13.219999},{"sentences":[{"text":"Oh, hi.","start":14.48,"end":15.299999,"sentiment":"neutral","sentiment_score":0.05083777569234371},{"text":"I think we just we'll just speak.","start":16.465,"end":17.825,"sentiment":"neutral","sentiment_score":0.028028292847531184},{"text":"Is that 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all","start":669.32495,"end":671.07,"sentiment":"neutral","sentiment_score":0.14195545762777328}],"sentiment":"neutral","sentiment_score":0.14195545762777328,"channel":1,"num_words":4,"start":669.32495,"end":671.07},{"sentences":[{"text":"Yep.","start":671.34,"end":671.74,"sentiment":"neutral","sentiment_score":0.25616803765296936}],"sentiment":"neutral","sentiment_score":0.25616803765296936,"channel":0,"num_words":1,"start":671.34,"end":671.74},{"sentences":[{"text":"between","start":671.63,"end":672.13,"sentiment":"neutral","sentiment_score":0.23694196343421936}],"sentiment":"neutral","sentiment_score":0.23694196343421936,"channel":1,"num_words":1,"start":671.63,"end":672.13},{"sentences":[{"text":"Perfect.","start":671.74,"end":672.24,"sentiment":"neutral","sentiment_score":0.2357317954301834}],"sentiment":"neutral","sentiment_score":0.2357317954301834,"channel":0,"num_words":1,"start":671.74,"end":672.24},{"sentences":[{"text":"groups, and that means the database isn't cross pollinating.","start":672.91003,"end":676.45,"sentiment":"neutral","sentiment_score":0.22856806384192574},{"text":"It means you can't see messages from other groups or part of the organization.","start":676.75,"end":681.49,"sentiment":"neutral","sentiment_score":0.18816080849085534},{"text":"Yeah.","start":682.99,"end":683.23,"sentiment":"neutral","sentiment_score":0.19971074163913727},{"text":"So they're completely isolated, and you can share the credits between those entities or the subprime accounts.","start":683.23,"end":689.075,"sentiment":"neutral","sentiment_score":0.2096355478553211}],"sentiment":"neutral","sentiment_score":0.20621655972265615,"channel":1,"num_words":41,"start":672.91003,"end":689.075},{"sentences":[{"text":"Yeah.","start":689.825,"end":690.145,"sentiment":"neutral","sentiment_score":0.1964016705751419}],"sentiment":"neutral","sentiment_score":0.1964016705751419,"channel":0,"num_words":1,"start":689.825,"end":690.145},{"sentences":[{"text":"So","start":690.09503,"end":690.255,"sentiment":"neutral","sentiment_score":0.2514340579509735}],"sentiment":"neutral","sentiment_score":0.2514340579509735,"channel":1,"num_words":1,"start":690.09503,"end":690.255},{"sentences":[{"text":"Perfect.","start":690.145,"end":690.645,"sentiment":"positive","sentiment_score":0.4521658718585968}],"sentiment":"positive","sentiment_score":0.4521658718585968,"channel":0,"num_words":1,"start":690.145,"end":690.645},{"sentences":[{"text":"I don't know if that that's how you want it set up.","start":690.255,"end":693.47504,"sentiment":"neutral","sentiment_score":0.16110134373108545}],"sentiment":"neutral","sentiment_score":0.16110134373108545,"channel":1,"num_words":12,"start":690.255,"end":693.47504},{"sentences":[{"text":"It probably will be.","start":693.665,"end":695.105,"sentiment":"neutral","sentiment_score":0.14902124553918839},{"text":"Absolutely.","start":695.105,"end":695.605,"sentiment":"neutral","sentiment_score":0.1849463582038879}],"sentiment":"neutral","sentiment_score":0.15620626807212828,"channel":0,"num_words":5,"start":693.665,"end":695.605},{"sentences":[{"text":"Mhmm.","start":695.695,"end":696.195,"sentiment":"neutral","sentiment_score":0.04732716828584671}],"sentiment":"neutral","sentiment_score":0.04732716828584671,"channel":1,"num_words":1,"start":695.695,"end":696.195},{"sentences":[{"text":"Because this is mainly used by our HR team at the moment, but we also need our community team to be able to use this in a quite a different function.","start":695.825,"end":704.79004,"sentiment":"neutral","sentiment_score":0.06466432744937559},{"text":"So HR","start":704.93,"end":705.75,"sentiment":"neutral","sentiment_score":0.05872003361582756}],"sentiment":"neutral","sentiment_score":0.06430406721703934,"channel":0,"num_words":33,"start":695.825,"end":705.75},{"sentences":[{"text":"Exactly.","start":705.3,"end":705.8,"sentiment":"neutral","sentiment_score":0.054545383900403976}],"sentiment":"neutral","sentiment_score":0.054545383900403976,"channel":1,"num_words":1,"start":705.3,"end":705.8},{"sentences":[{"text":"send 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well.","start":734.65,"end":747.64496,"sentiment":"positive","sentiment_score":0.6418116390705109},{"text":"So that means if they're out and about, they can get an email on their phone and then see what it is.","start":747.945,"end":753.96497,"sentiment":"positive","sentiment_score":0.6239815164696086},{"text":"And they could potentially even do, like, an email to SMS and type directly from the email and then forward it back and convert it into an SMS and fire it off and be","start":754.90497,"end":764.15,"sentiment":"positive","sentiment_score":0.4258223986800979}],"sentiment":"positive","sentiment_score":0.5558572293983566,"channel":1,"num_words":90,"start":734.65,"end":764.15},{"sentences":[{"text":"Okay.","start":764.1,"end":764.6,"sentiment":"neutral","sentiment_score":0.2166738510131836}],"sentiment":"neutral","sentiment_score":0.2166738510131836,"channel":0,"num_words":1,"start":764.1,"end":764.6},{"sentences":[{"text":"part of that thread.","start":764.15,"end":765.19,"sentiment":"neutral","sentiment_score":0.1485220417380333},{"text":"So there's a few different things there you can take advantage of as well.","start":765.19,"end":768.33,"sentiment":"neutral","sentiment_score":0.2716365158557892}],"sentiment":"neutral","sentiment_score":0.2442777438296212,"channel":1,"num_words":18,"start":764.15,"end":768.33},{"sentences":[{"text":"Does Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing?","start":768.625,"end":775.685,"sentiment":"neutral","sentiment_score":0.11400886749227841}],"sentiment":"neutral","sentiment_score":0.11400886749227841,"channel":0,"num_words":24,"start":768.625,"end":775.685},{"sentences":[{"text":"It does, but not really made for that purpose.","start":775.995,"end":780.795,"sentiment":"neutral","sentiment_score":-0.13204271387722757},{"text":"It's very specific for a public industries.","start":780.795,"end":784.975,"sentiment":"neutral","sentiment_score":-0.07125598724399294},{"text":"So, yeah, I don't think it would work very well for you, unfortunately.","start":785.195,"end":790.29,"sentiment":"neutral","sentiment_score":-0.1880275498215969}],"sentiment":"neutral","sentiment_score":-0.1424667063201296,"channel":1,"num_words":29,"start":775.995,"end":790.29},{"sentences":[{"text":"The","start":791.87,"end":791.94995,"sentiment":"neutral","sentiment_score":-0.08369225263595581}],"sentiment":"neutral","sentiment_score":-0.08369225263595581,"channel":0,"num_words":1,"start":791.87,"end":791.94995},{"sentences":[{"text":"But it is it is fairly mobile friendly as it is.","start":792.27,"end":796.51,"sentiment":"neutral","sentiment_score":0.23988698626106436},{"text":"So, yeah, they could could use 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setting?","start":803.52496,"end":812.665,"sentiment":"neutral","sentiment_score":0.06791477557271719}],"sentiment":"neutral","sentiment_score":0.06952994762033951,"channel":0,"num_words":41,"start":799.285,"end":812.665},{"sentences":[{"text":"No.","start":814.455,"end":814.955,"sentiment":"neutral","sentiment_score":-0.048559460788965225},{"text":"So to do that, let me just jump back.","start":815.815,"end":819.115,"sentiment":"neutral","sentiment_score":0.029696411970588896},{"text":"So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their 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yours.","start":835.365,"end":836.66504,"sentiment":"neutral","sentiment_score":0.0596127063035965}],"sentiment":"neutral","sentiment_score":0.0596127063035965,"channel":1,"num_words":3,"start":835.365,"end":836.66504},{"sentences":[{"text":"Yeah.","start":837.26495,"end":837.76495,"sentiment":"neutral","sentiment_score":0.08420942723751068}],"sentiment":"neutral","sentiment_score":0.08420942723751068,"channel":0,"num_words":1,"start":837.26495,"end":837.76495},{"sentences":[{"text":"So let me just enable this for you.","start":837.365,"end":841.065,"sentiment":"neutral","sentiment_score":0.10917152184993029},{"text":"There you go.","start":841.125,"end":841.685,"sentiment":"neutral","sentiment_score":0.07933080693085988},{"text":"You might need to read the refresh or log out, log in.","start":841.685,"end":845.465,"sentiment":"neutral","sentiment_score":0.04007480200380087},{"text":"And you notice the logins half is different, so I can have .shellcast.com.","start":846.645,"end":851.87006,"sentiment":"neutral","sentiment_score":0.023903717000323992}],"sentiment":"neutral","sentiment_score":0.052861403906717896,"channel":1,"num_words":36,"start":837.365,"end":851.87006},{"sentences":[{"text":"At dot silcast.com.","start":853.6,"end":855.04,"sentiment":"neutral","sentiment_score":0.017110469440619152},{"text":"Yeah.","start":855.04,"end":855.2,"sentiment":"neutral","sentiment_score":0.02476191520690918},{"text":"I've I've just refreshed it.","start":855.2,"end":856.56,"sentiment":"neutral","sentiment_score":0.012179174087941646},{"text":"Where would I see the subaccount?","start":856.56,"end":859.045,"sentiment":"neutral","sentiment_score":0.014601061741511026}],"sentiment":"neutral","sentiment_score":0.014973037627836068,"channel":0,"num_words":15,"start":853.6,"end":859.045},{"sentences":[{"text":"On the left hand side, you should 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it?","start":867.39496,"end":868.45496,"sentiment":"neutral","sentiment_score":-0.007893977376321951},{"text":"Oh, did I click the wrong button?","start":871.39496,"end":873.975,"sentiment":"neutral","sentiment_score":-0.08525537539805685},{"text":"Sorry.","start":876.035,"end":876.515,"sentiment":"neutral","sentiment_score":-0.13073620200157166},{"text":"Give me a moment.","start":876.515,"end":877.415,"sentiment":"neutral","sentiment_score":-0.09152808599174023},{"text":"German settings.","start":880.4,"end":882.26,"sentiment":"neutral","sentiment_score":-0.07424917444586754}],"sentiment":"neutral","sentiment_score":-0.07445979145739008,"channel":1,"num_words":17,"start":867.39496,"end":882.26},{"sentences":[{"text":"Oops.","start":900.105,"end":900.505,"sentiment":"neutral","sentiment_score":-0.07608294486999512},{"text":"Sorry.","start":900.505,"end":901.005,"sentiment":"neutral","sentiment_score":-0.09253984689712524},{"text":"Go again.","start":902.425,"end":903.165,"sentiment":"neutral","sentiment_score":-0.04737779684364796}],"sentiment":"neutral","sentiment_score":-0.06584459636360407,"channel":1,"num_words":4,"start":900.105,"end":903.165},{"sentences":[{"text":"Refresh again?","start":904.56,"end":905.46,"sentiment":"neutral","sentiment_score":-0.01471253391355276}],"sentiment":"neutral","sentiment_score":-0.01471253391355276,"channel":0,"num_words":2,"start":904.56,"end":905.46},{"sentences":[{"text":"Yes, 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yeah.","start":910.49,"end":910.81,"sentiment":"neutral","sentiment_score":-0.010318937245756388}],"sentiment":"neutral","sentiment_score":-0.010318937245756388,"channel":1,"num_words":2,"start":910.49,"end":910.81},{"sentences":[{"text":"not.","start":910.64,"end":911.14,"sentiment":"neutral","sentiment_score":-0.03224855288863182}],"sentiment":"neutral","sentiment_score":-0.03224855288863182,"channel":0,"num_words":1,"start":910.64,"end":911.14},{"sentences":[{"text":"So on under inbox, you should see sub client accounts.","start":910.81,"end":914.27,"sentiment":"neutral","sentiment_score":0.0010634366888552904}],"sentiment":"neutral","sentiment_score":0.0010634366888552904,"channel":1,"num_words":10,"start":910.81,"end":914.27},{"sentences":[{"text":"No.","start":916.91504,"end":917.41504,"sentiment":"neutral","sentiment_score":-0.030268171802163124}],"sentiment":"neutral","sentiment_score":-0.030268171802163124,"channel":0,"num_words":1,"start":916.91504,"end":917.41504},{"sentences":[{"text":"You might need to log out and log","start":917.13,"end":918.825,"sentiment":"neutral","sentiment_score":-0.21840661577880383}],"sentiment":"neutral","sentiment_score":-0.21840661577880383,"channel":1,"num_words":8,"start":917.13,"end":918.825},{"sentences":[{"text":"Alright.","start":919.715,"end":920.115,"sentiment":"neutral","sentiment_score":-0.07164748758077621},{"text":"Let me do that.","start":920.115,"end":921.175,"sentiment":"neutral","sentiment_score":-0.031838587019592524},{"text":"Where is my logout?","start":922.91504,"end":924.215,"sentiment":"neutral","sentiment_score":-0.06784083042293787},{"text":"Sign out.","start":925.875,"end":926.695,"sentiment":"neutral","sentiment_score":-0.05887701362371445}],"sentiment":"neutral","sentiment_score":-0.0534653804180297,"channel":0,"num_words":11,"start":919.715,"end":926.695},{"sentences":[{"text":"back in.","start":926.265,"end":928.765,"sentiment":"neutral","sentiment_score":-0.019566969014704227}],"sentiment":"neutral","sentiment_score":-0.019566969014704227,"channel":1,"num_words":2,"start":926.265,"end":928.765},{"sentences":[{"text":"IPTV out.","start":928.42,"end":929.56,"sentiment":"neutral","sentiment_score":-0.012168057262897491},{"text":"And now if we sign back in oh god.","start":930.25995,"end":938.25995,"sentiment":"neutral","sentiment_score":-0.02511112629953358},{"text":"No.","start":938.25995,"end":938.42,"sentiment":"neutral","sentiment_score":-0.18782252073287964},{"text":"It sent me to the verification code.","start":938.42,"end":940.185,"sentiment":"neutral","sentiment_score":-0.2280948417527335},{"text":"One one second.","start":942.105,"end":943.065,"sentiment":"neutral","sentiment_score":-0.0898084615667661}],"sentiment":"neutral","sentiment_score":-0.10473854767835954,"channel":0,"num_words":22,"start":928.42,"end":943.065},{"sentences":[{"text":"I'm gonna go back to the other person.","start":943.065,"end":944.685,"sentiment":"neutral","sentiment_score":-0.05901373503729701}],"sentiment":"neutral","sentiment_score":-0.05901373503729701,"channel":0,"num_words":8,"start":943.065,"end":944.685},{"sentences":[{"text":"Yep.","start":947.02496,"end":947.52496,"sentiment":"neutral","sentiment_score":0.06016882508993149}],"sentiment":"neutral","sentiment_score":0.06016882508993149,"channel":1,"num_words":1,"start":947.02496,"end":947.52496},{"sentences":[{"text":"Alright.","start":976.16504,"end":976.565,"sentiment":"neutral","sentiment_score":0.09968241304159164},{"text":"Hang 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is trying to use a mobile app for text messaging and needs a portal for messages to be sent to employees. She is having trouble logging in and adding an email address to her account. The agent guides her through the process and explains the pricing structure. The account is owned by the HR and community teams, and Yvonne is advised to create a new account and add a sub client account. The agent provides guidance on logging in, using a mini training session, and setting up credit cards. The agent also suggests a mini training session and provides information on setting up credit cards."},"intents":{"segments":[{"text":"Let me have a quick look at the account, though. That way I can guide you a little bit. What was the email address linked to your account? Yep.","start_word":412,"end_word":440,"intents":[{"intent":"Guide users through account","confidence_score":0.000009005989}]},{"text":"I'm not gonna be able to receive the verification code. That's okay.","start_word":706,"end_word":717,"intents":[{"intent":"Verify code","confidence_score":0.048508525}]},{"text":"Let me just adjust a few things quickly to a lot with your previous account. Did you have opt outs on your settings or not? Did I what?","start_word":767,"end_word":794,"intents":[{"intent":"Adjust settings","confidence_score":0.9096164}]},{"text":"So you can set up different teams, and they can see different elements. Okay.","start_word":886,"end_word":899,"intents":[{"intent":"Set up teams","confidence_score":0.06488567}]},{"text":"And then they'll be able to manage them. So they'll be able to shift them in and out, reply back and forth to specific customers if Okay.","start_word":900,"end_word":926,"intents":[{"intent":"Manage messages","confidence_score":0.25531027}]},{"text":"And as they come through here, you can flag them and a whole bunch of other things as well. So, yeah, you can flag them, tag them, assign them.","start_word":930,"end_word":958,"intents":[{"intent":"Assign users","confidence_score":0.20075038}]},{"text":"And as you, yeah, send through the user side, you'll be able to see everyone can have their own logins. You'll be able to see who's using what, and then you assign different contacts. And then if they come through an alert, come through to that particular people.","start_word":982,"end_word":1029,"intents":[{"intent":"Create alerts","confidence_score":0.01743252}]},{"text":"So so then what we could do is we obviously have our account, which is the email procurement at Curlaba. We could Mhmm. then create different users who can log in and access that for one of a better word. So they Yep. when they log in, they log in as themselves. That then gives them access to whatever we've given them access to. Is that right? Yes.","start_word":1086,"end_word":1153,"intents":[{"intent":"Organize communication","confidence_score":0.000025640456}]},{"text":"So So another benefit of having it that way is you can set an email address, and any replies can be forwarded directly to that email address for each one of those staff as well.","start_word":1422,"end_word":1456,"intents":[{"intent":"Set email address","confidence_score":0.41679746}]},{"text":"Does Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing?","start_word":1531,"end_word":1554,"intents":[{"intent":"Use cellcast app","confidence_score":0.7375597}]},{"text":"So to do that, let me just jump back. So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their own Yes.","start_word":1645,"end_word":1685,"intents":[{"intent":"Enable sub client account","confidence_score":0.13452704}]},{"text":"You might need to log out and log Alright.","start_word":1799,"end_word":1807,"intents":[{"intent":"Logout","confidence_score":0.2841852}]},{"text":"So click on that, and then just add a sub client account.","start_word":1878,"end_word":1889,"intents":[{"intent":"Add sub client account","confidence_score":0.19102493}]},{"text":"So just communities email, probably best. So Well, the they generic don't one. they don't have an email. They have individual emails. Oh, okay.","start_word":2057,"end_word":2080,"intents":[{"intent":"Use email","confidence_score":0.0017754635}]},{"text":"We can change we them after. It's we fine.","start_word":2133,"end_word":2141,"intents":[{"intent":"Change password","confidence_score":0.0897563}]},{"text":"Now that's what was done as government, which copy to leave, and then password would be password sharing credit is no or sharing credit is yes.","start_word":2203,"end_word":2228,"intents":[{"intent":"Enter password","confidence_score":0.00038177465}]},{"text":"So now once you go so do you see it there as a part of a table, Yes.","start_word":2256,"end_word":2273,"intents":[{"intent":"Create table","confidence_score":0.07551086}]},{"text":"So now you're gonna be into that user. user.","start_word":2295,"end_word":2303,"intents":[{"intent":"Create user","confidence_score":0.030487897}]},{"text":"you just need to give them access, essentially.","start_word":2423,"end_word":2430,"intents":[{"intent":"Access account","confidence_score":0.14142746},{"intent":"Access account","confidence_score":0.012690522}]},{"text":"So you can purchase a dedicated number.","start_word":2489,"end_word":2495,"intents":[{"intent":"Purchase dedicated number","confidence_score":0.024294283}]},{"text":"And then that that allocates to your account. So you can do that on the the master account now.","start_word":2533,"end_word":2551,"intents":[{"intent":"Manage account usage","confidence_score":0.0074219573}]},{"text":"possible to book in a a mini training session with someone rather than take up your time now?","start_word":2915,"end_word":2932,"intents":[{"intent":"Book mini training session","confidence_score":0.26079535},{"intent":"Explore options for a split session","confidence_score":3.58819e-8}]},{"text":"And What's then the the fourth pricing spot? is as it Big already rooms. is in Yeah. that table. So I think 5,000 credits is $155, I think it says. And it works out at point $0.03 1 of a cent or is it of a dollar? Oh, so $3.","start_word":3039,"end_word":3088,"intents":[{"intent":"Discuss pricing","confidence_score":0.2712602}]},{"text":"on how you budget. 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We're looking to possibly extend what we do, and I wanted to know, first of all, whether or not you did it, whether or not it was already included in in what we do in our platform, and and how that might then work. So we currently use the platform to send that, you know, one way messages to the various people in the organization and indeed family members about here's some information we want to let you know. And by and large, we don't expect a reply. But a different part of our organization uses text messages to and from a single mobile at the moment, so one mobile number. And Mhmm. and and it also does receive messages.","start_word":42,"end_word":207,"sentiment":"neutral","sentiment_score":-0.023936161771416664},{"text":"We've had a bit of a change of internal structure, and now what's happening is that that particular process is now really not effective because we have multiple people needing that phone.","start_word":208,"end_word":239,"sentiment":"negative","sentiment_score":-0.3594493865966797},{"text":"And we're passing the phone from pillar to post, and it's meant to be available on an evening, and that's the one running in and picking it up. So what we need is a is a a portal that the specific people can log in to and access, like, an inbox to see messages that have been sent and messages that have been received. And then of those messages we've received, we may then have an ongoing conversation with someone. So is that the sort of thing that you guys can do? Absolutely. Okay. Now I've managed to get myself logged in to our portal, and I think I've got myself to what looks like an inbox under quick messages. I know there's an inbox setting, and I can see some stuff. But I'm not sure if I'm in the right place or whether if we had a different variation to our product that would look different. So I wanted to give someone a call to ask about it. Yeah. You do. Let me have a quick look at the account, though. That way I can guide you a little bit. What was the email address linked to your account? Yep. Bear with me. It is procurement@coulibar.org.au. And it's Coelibah with an I, c o sorry. C, o o, l I b a h. Got it. Oh, okay. So you say you're using API currently. Sorry? Are you did you say you're using APIs, or are you just doing campaigns? We're just using campaigns. Just doing campaigns. Oh, yeah. Okay. Cool. Are you logged in at the moment? I am. Alright. On the top, if you go to the dashboard, right at the top there, you'll see see new. Yep. Can you click on that for me, please? Clicking new improved. Explore now. Yes, please. We're migrating your account. Your account has Don't been migrated successfully. yeah. Yeah. So And the then alarm once does we it would just populate something. I just wanna show it to you. So it wants this me will to be log in. I'll take it here. It says we've migrated your account successfully, and then the log log in now button has appeared. Okay. So just use the same logins that you had previously. So do I log in? Yep. Yeah. It could. Logging in. Just check the account has created. Interesting. We have used Bitwarden for this, and it hasn't come across. Yeah. It would why it wouldn't have because it's a different URL. I have to save it down.","start_word":240,"end_word":666,"sentiment":"neutral","sentiment_score":0.04126567737280066},{"text":"Great.","start_word":667,"end_word":667,"sentiment":"positive","sentiment_score":0.467608630657196},{"text":"Just double check it has created. Current site Alright. app. Oh, Auto yeah. It's fill there. and add this website. Sign in. It has sent me a verification code to procurement. That's someone else's email address. Oh, okay. I'm not gonna be able to receive the verification code. That's okay. Let me see if I can connect it for you. Bear with me. Actually, she might as well be there. You just give me a second. Sure.","start_word":668,"end_word":744,"sentiment":"neutral","sentiment_score":-0.0021622784726031416},{"text":"Thanks.","start_word":745,"end_word":745,"sentiment":"positive","sentiment_score":0.4173917770385742},{"text":"Yeah. I have the code. Bear with me. Just alright. Yes. I am now in and it looks quite different. Yeah. Let me just adjust a few things quickly to a lot with your previous account. Did you have opt outs on your settings or not? Did I what? Sorry. Did you have opt outs? Do you know was it automatically adding opt out management? I believe it was. Yes. Okay. We'll just leave it on for now. Okay. So I'll just jump in. Let's just double check everything. It's looking for procurement. Alright. On the left hand side, you'll see that you got inbox, which is, Yep. yep, the same. So this is essentially like a shared shared email address. So all the messages will come in here, and you can move them around between the teams as well. So you can set up different teams, and they can see different elements. Okay. And then they'll be able to manage them. So they'll be able to shift them in and out, reply back and forth to specific customers if Okay. they have them. And as they come through here, you can flag them and a whole bunch of other things as well. So, yeah, you can flag them, tag them, assign them. If you go down to the bottom account management as well actually, no. It goes to it's Yep. different Yep. users as well. And as you, yeah, send through the user side, you'll be able to see everyone can have their own logins. You'll be able to see who's using what, and then you assign different contacts. And then if they come through an alert, come through to that particular people. So this is built for Teams and managing communications as a team as well. Okay.","start_word":746,"end_word":1044,"sentiment":"neutral","sentiment_score":0.13514083623886108},{"text":"Well, that this looks an awful lot better than what we were used to, and so it looks like what we are wanting to do.","start_word":1045,"end_word":1069,"sentiment":"positive","sentiment_score":0.3619748651981354},{"text":"Is there a different pricing structure for this or not?","start_word":1070,"end_word":1079,"sentiment":"neutral","sentiment_score":-0.0596192367374897},{"text":"No.","start_word":1080,"end_word":1080,"sentiment":"negative","sentiment_score":-0.350795716047287},{"text":"It's all the time. Okay. So so then what we could do is we obviously have our account, which is the email procurement at Curlaba. We could Mhmm. then create different users who can log in and access that for one of a better word. So they Yep. when they log in, they log in as themselves. That then gives them access to whatever we've given them access to. Is that right? Yes. That's right. So So if you're also wanting to run two very separate teams, you can mhmm. do that as well. So you can also so I've got another organization that they run, like, basically different groups and different unit groups. So they've got a main account, which IT managers, and then each unit group have their own, like, I guess, like, sub client account off that. Yes. So it means they can only see what's inside their their sub client accounts.","start_word":1081,"end_word":1235,"sentiment":"neutral","sentiment_score":0.1247026026248932},{"text":"Perfect.","start_word":1236,"end_word":1236,"sentiment":"positive","sentiment_score":0.45610761642456055},{"text":"So there's no Yep. cross pollination at all Yep. between Perfect. groups, and that means the database isn't cross pollinating. It means you can't see messages from other groups or part of the organization. Yeah. So they're completely isolated, and you can share the credits between those entities or the subprime accounts. Yeah.","start_word":1237,"end_word":1289,"sentiment":"neutral","sentiment_score":0.2084600925445557},{"text":"So Perfect.","start_word":1290,"end_word":1291,"sentiment":"positive","sentiment_score":0.38525527715682983},{"text":"I don't know if that that's how you want it set up. It probably will be. Absolutely. Mhmm. Because this is mainly used by our HR team at the moment, but we also need our community team to be able to use this in a quite a different function. So HR Exactly. send messages Yeah. out and really that's it. In community, it's gonna be much more of a two way type conversation where I will need possible multiple members of the community team being able to log in from either if they're working from home or in the office or potentially even on the mobile and see a message that's come through from a staff member or a client and then respond to that as well. Yeah. Yeah.","start_word":1292,"end_word":1420,"sentiment":"neutral","sentiment_score":0.14751827716827393},{"text":"So So another benefit of having it that way is you can set an email address, and any replies can be forwarded directly to that email address for each one of those staff as well. So that means if they're out and about, they can get an email on their phone and then see what it is. And they could potentially even do, like, an email to SMS and type directly from the email and then forward it back and convert it into an SMS and fire it off and be Okay.","start_word":1421,"end_word":1512,"sentiment":"positive","sentiment_score":0.5526976585388184},{"text":"part of that thread. So there's a few different things there you can take advantage of as well. Does Cellcast have an app that they could use on their mobile to log in to, like, a a basic inbox type of thing? It does, but not really made for that purpose. It's very specific for a public industries. So, yeah, I don't think it would work very well for you, unfortunately. The But it is it is fairly mobile friendly as it is. So, yeah, they could could use that. Okay. Alright. So I have I guess, two more questions at this point. The first question is, have I now, if you like, put our account onto the new account settings and anyone who logs in will see the new setting? No. So to do that, let me just jump back. So I'll just enable let me just enable that sub client account because you'd by the sounds of it, you'd want to create, you know, the communities team as their own Yes. Yes. We would. account under yours. Yeah. So let me just enable this for you. There you go. You might need to read the refresh or log out, log in. And you notice the logins half is different, so I can have .shellcast.com. At dot silcast.com. Yeah. I've I've just refreshed it. Where would I see the subaccount? On the left hand side, you should see I've got my oh, account. where is it? Oh, did I click the wrong button? Sorry. Give me a moment. German settings. Oops. Sorry. Go again. Refresh again? Yes, please. Yeah. Do Oh, yeah. not. So on under inbox, you should see sub client accounts. No. You might need to log out and log Alright. Let me do that. Where is my logout? Sign out. back in. IPTV out. And now if we sign back in oh god. No. It sent me to the verification code. One one second. I'm gonna go back to the other person. Yep. Alright. Hang on. I've got it again. Okay. I'm back in. And now oh, yes. Subclient account is directly under inbox. Yeah. I can see that.","start_word":1513,"end_word":1875,"sentiment":"neutral","sentiment_score":0.03926777642620496},{"text":"Yep. Brilliant. So click on that, and then just add a sub client account. So this would be the new team. Once you create this so this would be the, yeah, the main account. Once you create that, you'll be able to log in as that and then invite the user or the specific users to that specific sub client account, and they'll only have access to that.","start_word":1876,"end_word":1943,"sentiment":"positive","sentiment_score":0.3633171916007995},{"text":"And So also tick yep. so when I log in, I'm I'm a bit confused. Do I log in where it's got name? Is that my name, or is that the sub client account name, like, community This team? yeah. Are you adding at the top, it doesn't say add new sub client accounts. Yeah. And I've clicked that, and then it's opened up a box. And the first field Yep. to complete says name. Yep. So name this the the group. So if this Okay. is communities, yeah, put it as communities. So I'm gonna call the community team. Company is. K. And then the email, what do I put in there? So just communities email, probably best. So Well, the they generic don't one. they don't have an email. They have individual emails. Oh, okay. You can put another generic one in there or something that or one of the, you know, maybe the lead, the team lead on that side. So for now, if I put mine in there Yeah. If you're not on the other one, yes, you can put those in there for sure. We can change we them after. It's we fine. only have one email address associated with the account, and that's Oh, procurement at there's no others. So we okay. we sort You of need need a we need you people need to one be able other. to Yeah. yeah. I'll I'll put mine in for now. That's right. We can change it after. But yeah. Industry. What is this then? Now that's what was done as government, which copy to leave, and then password would be password sharing credit is no or sharing credit is yes. Email Yes. verified. Yes. Yes. Save. Okay. I appear to be in. Okay. Alright.","start_word":1944,"end_word":2242,"sentiment":"neutral","sentiment_score":-0.01410418311071685},{"text":"Awesome. So let's double check. Cool.","start_word":2243,"end_word":2248,"sentiment":"positive","sentiment_score":0.4349198341369629},{"text":"So it's created.","start_word":2249,"end_word":2251,"sentiment":"neutral","sentiment_score":0.32865774631500244},{"text":"Yep. That's all good.","start_word":2252,"end_word":2255,"sentiment":"positive","sentiment_score":0.5755655765533447},{"text":"So now once you go so do you see it there as a part of a table, Yes. or have you logged in? Okay. So you see that little key? Yes. Just Log in as click on it. Yep. So now you're gonna be into that user. user. I'm a patient. Okay. And then you can go through and go to You go on the left hand side and go to accounts and then users. Accounts users. Yeah. It's not as well. Oh, yeah. Community team and then add person. That's right. So so then you'd add all your people in there. Yeah. And then they Then they'll get an invite, and then they'll oh, be and able we've to log in to this specific account. okay. Show And then we give them the photos. role, use admin manager, staff member, blah blah Yes. blah. Okay. See the And photos they log on the in condition with their own report. personal Yes. email. So that's So Okay. you just need to give them access, essentially. When we move there, So then all this stuff is still getting there. how does the in box work? If I click on inbox Mhmm. and and how do we have so what we would want is a specific Yeah. dedicated I mean mobile number that's always the same number for this team. Yeah. You can do that. So you can purchase a dedicated number. Is that, like, a one And off, then or is that, like, a monthly cost? it's either a monthly cost or a per annum cost. So $18 a month or a 160 per annum. Yeah. Yeah. Okay. And then that that allocates to your account. So you can do that on the the master account now. How And do then I get you back can to the master account? on the top right hand side, you should be able to log you should be able to log into it. Community team, my program, accounting, sign out or redirect to owner. Is that it? Yes. Redirect owner. That's not you're back. And it has now put me in the main account. Yep. Okay. So on the left hand, I'll just be able to see back to dedicated numbers or Dedicated numbers. Yes. No dedicated numbers set up. Dedicated number, custom business name, sender alpha ID, ID. Yep. register. What is what is all what do these options It's a mean? it's a dedicated number. So you just wanna purchase a dedicated number. Okay. Yep. And what's the custom business name? Alpha ID. What does that mean? So Avenue that platform. would be you're probably already using one on the other side. So that's when you send as the business name. Right. And okay. Just double check what you're doing on the other side. Oh, no. You're sending as a phone number, specific phone number. Is that the Yeah. mobile number that's in the office? Is that what you're This you're using? this one for the community team will be a different number completely. Okay. So you can either use one that yeah. You'd probably wanna activate a dedicated number. And in that way, all the communication will come in and out of that number. And Yeah. if anybody replies back to it, they can go directly to that number into that team, and they'll see it just like a specific email address. And we can't use the existing number for the existing It it cannot phone that we're currently using? You can, but it will only be one way. Oh, So no. unless We do we want port that the two number way. Yeah. yeah. Yeah. You'll miss everything on the inbound side. Okay. Look. What I might do, it's been really useful, and I think we're gonna we're gonna head down this track, but I probably need the manager for the community team here with me. Is it Yeah. possible to book in a a mini training session with someone rather than take up your time now? Because I'm not quite sure I'm the right person to go through this. No. Yeah. Absolutely. If you just go to cellcast.com.au, just Yeah. the main website. Yeah. On what? Just on the top right there, you should see book demo. Yep. Yeah. Just go through there and just pick a suitable time for both of you. Yep. Yeah. I should be able to Okay. get tomorrow. I don't know. If this if you wanna do it tomorrow, just shoot through an email to support. I'm sure we'll be able to swap something through. Otherwise, Okay. it looks like there's a couple of options for Wednesday. And What's then the the fourth pricing spot? is as it Big already rooms. is in Yeah. that table. So I think 5,000 credits is $155, I think it says. And it works out at point $0.03 1 of a cent or is it of a dollar? Oh, so $3.3.1 cents per message. A message. Yeah. All per yeah. A message, basically. And Yeah. then if you buy more credits, it becomes cheaper per Cheaper. message. Yeah. So a lot of them they don't expire, so you might buy three, four months or a quarter, depending Yeah. on how you budget. Yeah. A lot of other government agencies that they load up before new budget gets released. End of the year. And then yeah. That's right. And then they sit on it for twelve months, And and then is they it up possible at the. to set up and also a top up setup? It's on DocuJet? Yes. It is. Yeah. But you do need a credit card to to link that. I have found under settings. Cool. Alright.","start_word":2256,"end_word":3217,"sentiment":"neutral","sentiment_score":0.04917144330059664},{"text":"Look. You've been really helpful. Thank you for that. Let me come back to you with the right people in the room at the time, and we'll go from there. Okay. Brilliant. Thanks again Alright. for the callback. That's Appreciate fine.","start_word":3218,"end_word":3258,"sentiment":"positive","sentiment_score":0.5685363411903381},{"text":"If it. that's alright.","start_word":3259,"end_word":3262,"sentiment":"neutral","sentiment_score":0.25740036368370056},{"text":"Thanks, mate. Thanks. Bye.","start_word":3263,"end_word":3266,"sentiment":"positive","sentiment_score":0.604208767414093},{"text":"Bye.","start_word":3267,"end_word":3267,"sentiment":"neutral","sentiment_score":0.26820316910743713}],"average":{"sentiment":"neutral","sentiment_score":0.08107568884408602}}}}