{"metadata":{"transaction_key":"deprecated","request_id":"019e1a1d-58d3-7573-9498-0eccf11e9939","sha256":"68381bb04b3e09968214617e034a22088082e814bb67eaab06eb72f3d25f9644","created":"2026-05-12T02:56:33.098Z","duration":60.83994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":195,"output_tokens":83},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":213},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Thank you so much for calling your account. How may I help you today? Uh-huh. Yes. Mhmm. Oh, I'm so sorry to hear about this. However, you have reached your wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services. We don't cater any other phone number. So above your Indian phone number, you still need to contact your local network, which is Airtel, India. And we're a separate company. Just so happened the same name. Yeah. You're welcome. Have a good one. Thank you.","confidence":0.99853516,"words":[{"word":"good","start":1.92,"end":2.24,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4947114586830139},{"word":"afternoon","start":2.24,"end":2.72,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.45271891355514526},{"word":"thank","start":2.72,"end":2.96,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7239795327186584},{"word":"you","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7428585886955261},{"word":"so","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7131360769271851},{"word":"much","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7451915144920349},{"word":"for","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6933507919311523},{"word":"calling","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7312965393066406},{"word":"your","start":4.08,"end":4.3199997,"confidence":0.6303711,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7195732593536377},{"word":"account","start":4.3199997,"end":4.8199997,"confidence":0.67614746,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7390916347503662},{"word":"how","start":4.88,"end":5.04,"confidence":0.99609375,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5197961330413818},{"word":"may","start":5.04,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5547263622283936},{"word":"i","start":5.2799997,"end":5.3599997,"confidence":0.98828125,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.543890118598938},{"word":"help","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5034008622169495},{"word":"you","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5098796486854553},{"word":"today","start":5.68,"end":6.08,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4752005934715271},{"word":"uh-huh","start":6.08,"end":6.58,"confidence":0.9890625,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.04884998127818107},{"word":"yes","start":14.505,"end":15.005,"confidence":0.9641113,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.006627305410802364},{"word":"mhmm","start":18.025,"end":18.525,"confidence":0.9359131,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.012573326006531715},{"word":"oh","start":27.570002,"end":27.730001,"confidence":0.75097656,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09175947308540344},{"word":"i'm","start":27.730001,"end":27.970001,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10662748664617538},{"word":"so","start":27.970001,"end":28.130001,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1269366294145584},{"word":"sorry","start":28.130001,"end":28.45,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.1990477442741394},{"word":"to","start":28.45,"end":28.53,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1733623594045639},{"word":"hear","start":28.53,"end":28.77,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.186419278383255},{"word":"about","start":28.77,"end":29.01,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17597240209579468},{"word":"this","start":29.01,"end":29.330002,"confidence":0.9975586,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.17638999223709106},{"word":"however","start":29.330002,"end":29.830002,"confidence":0.99560547,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.21227478981018064},{"word":"you","start":30.53,"end":30.77,"confidence":0.625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29431408643722534},{"word":"have","start":30.77,"end":30.93,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2748067378997803},{"word":"reached","start":30.93,"end":31.25,"confidence":0.98291016,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.29939591884613037},{"word":"your","start":31.25,"end":31.41,"confidence":0.39526367,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.28476136922836304},{"word":"wrong","start":31.41,"end":31.650002,"confidence":0.9658203,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.16379639506340027},{"word":"phone","start":31.650002,"end":31.810001,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2272147834300995},{"word":"number","start":31.810001,"end":32.21,"confidence":0.99560547,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2215486615896225},{"word":"this","start":32.21,"end":32.61,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.11254239827394484},{"word":"is","start":32.61,"end":32.93,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1037103310227394},{"word":"airtel","start":32.93,"end":33.43,"confidence":0.99576825,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.08503366261720657},{"word":"australia","start":33.49,"end":33.99,"confidence":0.99853516,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.07987068593502045},{"word":"what","start":34.53,"end":34.77,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.06759559363126755},{"word":"we","start":34.77,"end":35.010002,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05326760932803154},{"word":"do","start":35.010002,"end":35.170002,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05717775970697403},{"word":"is","start":35.170002,"end":35.33,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05628070235252381},{"word":"to","start":35.33,"end":35.49,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0716368556022644},{"word":"provide","start":35.49,"end":35.99,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.062115300446748734},{"word":"a","start":36.53,"end":36.690002,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08317358791828156},{"word":"internet","start":36.690002,"end":37.190002,"confidence":0.7944336,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07879742234945297},{"word":"services","start":37.25,"end":37.75,"confidence":0.99609375,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.07576368004083633},{"word":"and","start":37.89,"end":38.13,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09826771914958954},{"word":"a","start":38.13,"end":38.21,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11887161433696748},{"word":"mobile","start":38.21,"end":38.61,"confidence":0.97998047,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.09236400574445724},{"word":"plan","start":38.61,"end":39.010002,"confidence":0.8378906,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.09024249017238616},{"word":"services","start":39.010002,"end":39.510002,"confidence":0.99853516,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.10545670986175536},{"word":"we","start":40.035,"end":40.195,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1334705650806427},{"word":"don't","start":40.195,"end":40.515,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14961236715316772},{"word":"cater","start":40.515,"end":40.995,"confidence":0.9741211,"punctuated_word":"cater","sentiment":"neutral","sentiment_score":-0.13635990023612976},{"word":"any","start":40.995,"end":41.315,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.18828359246253967},{"word":"other","start":41.315,"end":41.635,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.20702049136161804},{"word":"phone","start":41.635,"end":41.875,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.17988553643226624},{"word":"number","start":41.875,"end":42.274998,"confidence":0.81884766,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1628979593515396},{"word":"so","start":42.274998,"end":42.675,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10331114381551744},{"word":"above","start":42.675,"end":42.995,"confidence":0.94970703,"punctuated_word":"above","sentiment":"neutral","sentiment_score":-0.10981140285730362},{"word":"your","start":42.995,"end":43.475,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14986705780029297},{"word":"indian","start":43.475,"end":43.954998,"confidence":0.99902344,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.1278027892112732},{"word":"phone","start":43.954998,"end":44.195,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.10004664957523346},{"word":"number","start":44.195,"end":44.515,"confidence":0.99853516,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.11361642181873322},{"word":"you","start":44.515,"end":44.675,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11395102739334106},{"word":"still","start":44.675,"end":44.995,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0820339098572731},{"word":"need","start":44.995,"end":45.155,"confidence":0.8203125,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11071430146694183},{"word":"to","start":45.155,"end":45.394997,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1093074306845665},{"word":"contact","start":45.394997,"end":45.875,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.13567698001861572},{"word":"your","start":45.875,"end":46.114998,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12125883996486664},{"word":"local","start":46.114998,"end":46.594997,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.08804874122142792},{"word":"network","start":46.594997,"end":47.094997,"confidence":0.9301758,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.1056474596261978},{"word":"which","start":47.394997,"end":47.714996,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.09437176585197447},{"word":"is","start":47.714996,"end":47.954998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0960807055234909},{"word":"airtel","start":47.954998,"end":48.454998,"confidence":0.89282227,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.0738520622253418},{"word":"india","start":49.635,"end":50.114998,"confidence":0.8979492,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.10504437237977982},{"word":"and","start":50.114998,"end":50.274998,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07427781820297241},{"word":"we're","start":50.274998,"end":50.515,"confidence":0.9926758,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.07685504108667374},{"word":"a","start":50.515,"end":50.675,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0687323659658432},{"word":"separate","start":50.675,"end":51.074997,"confidence":1.0,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.07286662608385086},{"word":"company","start":51.074997,"end":51.475,"confidence":0.8408203,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.08874700963497162},{"word":"just","start":51.475,"end":51.714996,"confidence":0.73339844,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.05410877615213394},{"word":"so","start":51.714996,"end":51.875,"confidence":0.99121094,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0685315802693367},{"word":"happened","start":51.875,"end":52.354996,"confidence":0.5463867,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.07068105787038803},{"word":"the","start":52.354996,"end":52.434998,"confidence":0.7836914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05460256338119507},{"word":"same","start":52.434998,"end":52.675,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.05540386587381363},{"word":"name","start":52.675,"end":53.175,"confidence":0.9995117,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.08568550646305084},{"word":"yeah","start":55.00494,"end":55.50494,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.27755868434906006},{"word":"you're","start":55.564938,"end":55.88494,"confidence":0.9980469,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4115006923675537},{"word":"welcome","start":55.88494,"end":56.36494,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4862751066684723},{"word":"have","start":56.36494,"end":56.60494,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6002939939498901},{"word":"a","start":56.60494,"end":56.76494,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.575391411781311},{"word":"good","start":56.76494,"end":57.00494,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5315843820571899},{"word":"one","start":57.00494,"end":57.50494,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4759259819984436},{"word":"thank","start":58.68494,"end":58.92494,"confidence":0.9760742,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5180701613426208},{"word":"you","start":58.92494,"end":59.42494,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.400877982378006}],"paragraphs":{"transcript":"\nGood afternoon. Thank you so much for calling your account. How may I help you today? Uh-huh. Yes.\n\nMhmm. Oh, I'm so sorry to hear about this. However, you have reached your wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services.\n\nWe don't cater any other phone number. So above your Indian phone number, you still need to contact your local network, which is Airtel, India. And we're a separate company. Just so happened the same name. Yeah.\n\nYou're welcome. Have a good one. Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.4737151861190796},{"text":"Thank you so much for calling your account.","start":2.72,"end":4.8199997,"sentiment":"positive","sentiment_score":0.7260597422719002},{"text":"How may I help you today?","start":4.88,"end":6.08,"sentiment":"positive","sentiment_score":0.5178156197071075},{"text":"Uh-huh.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.04884998127818107},{"text":"Yes.","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.006627305410802364}],"sentiment":"positive","sentiment_score":0.5510155175191661,"num_words":18,"start":1.92,"end":15.005},{"sentences":[{"text":"Mhmm.","start":18.025,"end":18.525,"sentiment":"neutral","sentiment_score":-0.012573326006531715},{"text":"Oh, I'm so sorry to hear about this.","start":27.570002,"end":29.330002,"sentiment":"neutral","sentiment_score":-0.15456442069262266},{"text":"However, you have reached your wrong phone number.","start":29.330002,"end":32.21,"sentiment":"neutral","sentiment_score":-0.24726409278810024},{"text":"This is Airtel Australia.","start":32.21,"end":33.99,"sentiment":"neutral","sentiment_score":-0.09528926946222782},{"text":"What we do is to provide a Internet services and a mobile plan services.","start":34.53,"end":39.510002,"sentiment":"neutral","sentiment_score":-0.07935793218868119}],"sentiment":"neutral","sentiment_score":-0.13483913035265038,"num_words":35,"start":18.025,"end":39.510002},{"sentences":[{"text":"We don't cater any other phone number.","start":40.035,"end":42.274998,"sentiment":"neutral","sentiment_score":-0.16536148743970053},{"text":"So above your Indian phone number, you still need to contact your local network, which is Airtel, India.","start":42.274998,"end":50.114998,"sentiment":"neutral","sentiment_score":-0.10780239229400952},{"text":"And we're a separate company.","start":50.114998,"end":51.475,"sentiment":"neutral","sentiment_score":-0.07629577219486236},{"text":"Just so happened the same name.","start":51.475,"end":53.175,"sentiment":"neutral","sentiment_score":-0.06483555833498637},{"text":"Yeah.","start":55.00494,"end":55.50494,"sentiment":"neutral","sentiment_score":0.27755868434906006}],"sentiment":"neutral","sentiment_score":-0.0970515405406823,"num_words":37,"start":40.035,"end":55.50494},{"sentences":[{"text":"You're welcome.","start":55.564938,"end":56.36494,"sentiment":"positive","sentiment_score":0.448887899518013},{"text":"Have a good one.","start":56.36494,"end":57.50494,"sentiment":"positive","sentiment_score":0.5457989424467087},{"text":"Thank you.","start":58.68494,"end":59.42494,"sentiment":"positive","sentiment_score":0.4594740718603134}],"sentiment":"positive","sentiment_score":0.49998996406793594,"num_words":8,"start":55.564938,"end":59.42494}]}}]},{"alternatives":[{"transcript":"Yeah. Good. Actually, I have one question. I am from the Melbourne. I use, yeah, I use one Indian number in here, but my KYC is not done. That's why my connection is off now. What is the solution this one? Okay. No worries. Thank you so much. Bye. Yeah. Bye.","confidence":0.98950195,"words":[{"word":"yeah","start":6.8799996,"end":7.12,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15618552267551422},{"word":"good","start":7.12,"end":7.62,"confidence":0.9921875,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.3278607726097107},{"word":"actually","start":8.24,"end":8.72,"confidence":0.9902344,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.07271549850702286},{"word":"i","start":8.72,"end":8.88,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017881182953715324},{"word":"have","start":8.88,"end":9.2,"confidence":0.9819336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02045205608010292},{"word":"one","start":9.2,"end":9.36,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.040066346526145935},{"word":"question","start":9.36,"end":9.86,"confidence":0.8671875,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.02369355410337448},{"word":"i","start":10.8,"end":10.88,"confidence":0.82714844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009325636550784113},{"word":"am","start":10.88,"end":11.12,"confidence":0.97998047,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.0021636690944433212},{"word":"from","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0007831044495105743},{"word":"the","start":12.32,"end":12.4,"confidence":0.7006836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009303943254053593},{"word":"melbourne","start":12.4,"end":12.9,"confidence":0.9511719,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":0.012767450883984566},{"word":"i","start":14.639999,"end":14.88,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013938795775175096},{"word":"use","start":14.88,"end":15.315,"confidence":0.8828125,"punctuated_word":"use,","sentiment":"neutral","sentiment_score":-0.012138599529862404},{"word":"yeah","start":15.474999,"end":15.714999,"confidence":0.99365234,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.011599712073802948},{"word":"i","start":15.714999,"end":16.035,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00853266566991806},{"word":"use","start":16.035,"end":16.355,"confidence":0.9941406,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.016935735940933228},{"word":"one","start":16.355,"end":16.675,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.011809890158474444},{"word":"indian","start":16.675,"end":17.154999,"confidence":0.64990234,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.012076295912265778},{"word":"number","start":17.154999,"end":17.654999,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.013554548844695091},{"word":"in","start":19.074999,"end":19.314999,"confidence":0.4790039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03055322915315628},{"word":"here","start":19.314999,"end":19.814999,"confidence":0.7060547,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.028560424223542213},{"word":"but","start":20.195,"end":20.515,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05264751985669136},{"word":"my","start":20.515,"end":21.015,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1744348257780075},{"word":"kyc","start":21.314999,"end":21.814999,"confidence":0.95581055,"punctuated_word":"KYC","sentiment":"neutral","sentiment_score":-0.15045341849327087},{"word":"is","start":22.275,"end":22.355,"confidence":0.93359375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25063565373420715},{"word":"not","start":22.355,"end":22.595,"confidence":0.94189453,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23973669111728668},{"word":"done","start":22.595,"end":22.994999,"confidence":0.8249512,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.2001853883266449},{"word":"that's","start":22.994999,"end":23.234999,"confidence":0.79711914,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.12890028953552246},{"word":"why","start":23.234999,"end":23.474998,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.11647885292768478},{"word":"my","start":23.474998,"end":23.715,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1970691978931427},{"word":"connection","start":23.715,"end":24.115,"confidence":0.9970703,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.23612047731876373},{"word":"is","start":24.115,"end":24.595,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20242378115653992},{"word":"off","start":24.595,"end":24.835,"confidence":0.9243164,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.1927256137132645},{"word":"now","start":24.835,"end":25.335,"confidence":0.9970703,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1307516098022461},{"word":"what","start":25.474998,"end":25.715,"confidence":0.9980469,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05583861842751503},{"word":"is","start":25.715,"end":25.875,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04749395698308945},{"word":"the","start":25.875,"end":26.035,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.052929069846868515},{"word":"solution","start":26.035,"end":26.535,"confidence":0.9980469,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":-0.05804826691746712},{"word":"this","start":26.595,"end":26.755,"confidence":0.7285156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03782932087779045},{"word":"one","start":26.755,"end":27.255,"confidence":0.79785156,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.04947897046804428},{"word":"okay","start":53.734875,"end":53.974876,"confidence":0.88061523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04498947411775589},{"word":"no","start":53.974876,"end":54.214878,"confidence":0.9716797,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11945512890815736},{"word":"worries","start":54.214878,"end":54.374878,"confidence":0.986084,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.17671743035316467},{"word":"thank","start":54.374878,"end":54.614876,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4823729395866394},{"word":"you","start":54.614876,"end":54.774876,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4826529622077942},{"word":"so","start":54.774876,"end":54.934875,"confidence":0.9951172,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5583981871604919},{"word":"much","start":54.934875,"end":55.434875,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.48713403940200806},{"word":"bye","start":56.05488,"end":56.55488,"confidence":0.8942871,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4254570007324219},{"word":"yeah","start":57.734875,"end":58.234875,"confidence":0.65478516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.27841806411743164},{"word":"bye","start":59.814877,"end":60.314877,"confidence":0.9382324,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.14590400457382202}],"paragraphs":{"transcript":"\nYeah. Good. Actually, I have one question. I am from the Melbourne. I use, yeah, I use one Indian number in here, but my KYC is not done.\n\nThat's why my connection is off now. What is the solution this one? Okay. No worries. Thank you so much.\n\nBye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.15618552267551422},{"text":"Good.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.3278607726097107},{"text":"Actually, I have one question.","start":8.24,"end":9.86,"sentiment":"neutral","sentiment_score":0.03496172763407231},{"text":"I am from the Melbourne.","start":10.8,"end":12.9,"sentiment":"neutral","sentiment_score":0.0031385062262415885},{"text":"I use, yeah, I use one Indian number in here, but my KYC is not done.","start":14.639999,"end":22.994999,"sentiment":"neutral","sentiment_score":-0.07673708716174588}],"sentiment":"neutral","sentiment_score":-0.019758783214326416,"num_words":28,"start":6.8799996,"end":22.994999},{"sentences":[{"text":"That's why my connection is off now.","start":22.994999,"end":25.335,"sentiment":"neutral","sentiment_score":-0.1720671174781663},{"text":"What is the solution this one?","start":25.474998,"end":27.255,"sentiment":"neutral","sentiment_score":-0.05026970058679581},{"text":"Okay.","start":53.734875,"end":53.974876,"sentiment":"neutral","sentiment_score":0.04498947411775589},{"text":"No worries.","start":53.974876,"end":54.374878,"sentiment":"neutral","sentiment_score":0.148086279630661},{"text":"Thank you so much.","start":54.374878,"end":55.434875,"sentiment":"positive","sentiment_score":0.5026395320892334}],"sentiment":"neutral","sentiment_score":0.04228160679340363,"num_words":20,"start":22.994999,"end":55.434875},{"sentences":[{"text":"Bye.","start":56.05488,"end":56.55488,"sentiment":"positive","sentiment_score":0.4254570007324219},{"text":"Yeah.","start":57.734875,"end":58.234875,"sentiment":"neutral","sentiment_score":0.27841806411743164},{"text":"Bye.","start":59.814877,"end":60.314877,"sentiment":"neutral","sentiment_score":0.14590400457382202}],"sentiment":"neutral","sentiment_score":0.28325968980789185,"num_words":3,"start":56.05488,"end":60.314877}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Thank you so much for calling your account. How may I help you today? Uh-huh.\n\nChannel 1: Yeah. Good. Actually, I have one question. I am from the Melbourne.\n\nChannel 0: Yes.\n\nChannel 1: I use, yeah, I use one Indian number\n\nChannel 0: Mhmm.\n\nChannel 1: in here, but my KYC is not done. That's why my connection is off now. What is the solution this one?\n\nChannel 0: Oh, I'm so sorry to hear about this. However, you have reached your wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services. We don't cater any other phone number.\n\nSo above your Indian phone number, you still need to contact your local network, which is Airtel, India. And we're a separate company. Just so happened the same name.\n\nChannel 1: Okay. No worries. Thank you so much.\n\nChannel 0: Yeah. You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Have a good one.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.4737151861190796},{"text":"Thank you so much for calling your account.","start":2.72,"end":4.8199997,"sentiment":"positive","sentiment_score":0.7260597422719002},{"text":"How may I help you today?","start":4.88,"end":6.08,"sentiment":"positive","sentiment_score":0.5178156197071075},{"text":"Uh-huh.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.04884998127818107}],"sentiment":"positive","sentiment_score":0.5830383535255405,"channel":0,"num_words":17,"start":1.92,"end":6.58},{"sentences":[{"text":"Yeah.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.15618552267551422},{"text":"Good.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.3278607726097107},{"text":"Actually, I have one question.","start":8.24,"end":9.86,"sentiment":"neutral","sentiment_score":0.03496172763407231},{"text":"I am from the Melbourne.","start":10.8,"end":12.9,"sentiment":"neutral","sentiment_score":0.0031385062262415885}],"sentiment":"neutral","sentiment_score":0.056212288715566196,"channel":1,"num_words":12,"start":6.8799996,"end":12.9},{"sentences":[{"text":"Yes.","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.006627305410802364}],"sentiment":"neutral","sentiment_score":0.006627305410802364,"channel":0,"num_words":1,"start":14.505,"end":15.005},{"sentences":[{"text":"I use, yeah, I use one Indian number","start":14.639999,"end":17.654999,"sentiment":"neutral","sentiment_score":-0.012573280488140881}],"sentiment":"neutral","sentiment_score":-0.012573280488140881,"channel":1,"num_words":8,"start":14.639999,"end":17.654999},{"sentences":[{"text":"Mhmm.","start":18.025,"end":18.525,"sentiment":"neutral","sentiment_score":-0.012573326006531715}],"sentiment":"neutral","sentiment_score":-0.012573326006531715,"channel":0,"num_words":1,"start":18.025,"end":18.525},{"sentences":[{"text":"in here, but my KYC is not done.","start":19.074999,"end":22.994999,"sentiment":"neutral","sentiment_score":-0.14090089383535087},{"text":"That's why my connection is off now.","start":22.994999,"end":25.335,"sentiment":"neutral","sentiment_score":-0.1720671174781663},{"text":"What is the solution this one?","start":25.474998,"end":27.255,"sentiment":"neutral","sentiment_score":-0.05026970058679581}],"sentiment":"neutral","sentiment_score":-0.12539500840717838,"channel":1,"num_words":21,"start":19.074999,"end":27.255},{"sentences":[{"text":"Oh, I'm so sorry to hear about this.","start":27.570002,"end":29.330002,"sentiment":"neutral","sentiment_score":-0.15456442069262266},{"text":"However, you have reached your wrong phone number.","start":29.330002,"end":32.21,"sentiment":"neutral","sentiment_score":-0.24726409278810024},{"text":"This is Airtel Australia.","start":32.21,"end":33.99,"sentiment":"neutral","sentiment_score":-0.09528926946222782},{"text":"What we do is to provide a Internet services and a mobile plan services.","start":34.53,"end":39.510002,"sentiment":"neutral","sentiment_score":-0.07935793218868119},{"text":"We don't cater any other phone number.","start":40.035,"end":42.274998,"sentiment":"neutral","sentiment_score":-0.16536148743970053}],"sentiment":"neutral","sentiment_score":-0.14303235727839353,"channel":0,"num_words":41,"start":27.570002,"end":42.274998},{"sentences":[{"text":"So above your Indian phone number, you still need to contact your local network, which is Airtel, India.","start":42.274998,"end":50.114998,"sentiment":"neutral","sentiment_score":-0.10780239229400952},{"text":"And we're a separate company.","start":50.114998,"end":51.475,"sentiment":"neutral","sentiment_score":-0.07629577219486236},{"text":"Just so happened the same name.","start":51.475,"end":53.175,"sentiment":"neutral","sentiment_score":-0.06483555833498637}],"sentiment":"neutral","sentiment_score":-0.09348052663022074,"channel":0,"num_words":29,"start":42.274998,"end":53.175},{"sentences":[{"text":"Okay.","start":53.734875,"end":53.974876,"sentiment":"neutral","sentiment_score":0.04498947411775589},{"text":"No worries.","start":53.974876,"end":54.374878,"sentiment":"neutral","sentiment_score":0.148086279630661},{"text":"Thank you so much.","start":54.374878,"end":55.434875,"sentiment":"positive","sentiment_score":0.5026395320892334}],"sentiment":"positive","sentiment_score":0.3359600231051445,"channel":1,"num_words":7,"start":53.734875,"end":55.434875},{"sentences":[{"text":"Yeah.","start":55.00494,"end":55.50494,"sentiment":"neutral","sentiment_score":0.27755868434906006},{"text":"You're welcome.","start":55.564938,"end":56.36494,"sentiment":"positive","sentiment_score":0.448887899518013}],"sentiment":"positive","sentiment_score":0.391778161128362,"channel":0,"num_words":3,"start":55.00494,"end":56.36494},{"sentences":[{"text":"Bye.","start":56.05488,"end":56.55488,"sentiment":"positive","sentiment_score":0.4254570007324219}],"sentiment":"positive","sentiment_score":0.4254570007324219,"channel":1,"num_words":1,"start":56.05488,"end":56.55488},{"sentences":[{"text":"Have a good one.","start":56.36494,"end":57.50494,"sentiment":"positive","sentiment_score":0.5457989424467087}],"sentiment":"positive","sentiment_score":0.5457989424467087,"channel":0,"num_words":4,"start":56.36494,"end":57.50494},{"sentences":[{"text":"Yeah.","start":57.734875,"end":58.234875,"sentiment":"neutral","sentiment_score":0.27841806411743164}],"sentiment":"neutral","sentiment_score":0.27841806411743164,"channel":1,"num_words":1,"start":57.734875,"end":58.234875},{"sentences":[{"text":"Thank you.","start":58.68494,"end":59.42494,"sentiment":"positive","sentiment_score":0.4594740718603134}],"sentiment":"positive","sentiment_score":0.4594740718603134,"channel":0,"num_words":2,"start":58.68494,"end":59.42494},{"sentences":[{"text":"Bye.","start":59.814877,"end":60.314877,"sentiment":"neutral","sentiment_score":0.14590400457382202}],"sentiment":"neutral","sentiment_score":0.14590400457382202,"channel":1,"num_words":1,"start":59.814877,"end":60.314877}]},"summary":{"result":"success","short":"The customer calls their account and asks about a solution for their phone connection. The agent explains that they have reached the wrong number and Airtel Australia, not Airtel Australia. The agent clarifies that Airtel Australia provides internet and mobile plan services, but Airtel Australia only cateres to local network and cannot provide any other phone number. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6068323254585266},{"text":"Uh-huh. Yeah. Good. Actually, I have one question. I am from the Melbourne. Yes. I use, yeah, I use one Indian number Mhmm. in here, but my KYC is not done. That's why my connection is off now. What is the solution this one? Oh, I'm so sorry to hear about this. However, you have reached your wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services. We don't cater any other phone number. So above your Indian phone number, you still need to contact your local network, which is Airtel, India. And we're a separate company. Just so happened the same name. Okay. No worries.","start_word":16,"end_word":132,"sentiment":"neutral","sentiment_score":-0.07776305824518204},{"text":"Thank you so much.","start_word":133,"end_word":136,"sentiment":"positive","sentiment_score":0.4995384216308594},{"text":"Yeah.","start_word":137,"end_word":137,"sentiment":"neutral","sentiment_score":0.27755868434906006},{"text":"You're welcome. Bye. Have a good one.","start_word":138,"end_word":144,"sentiment":"positive","sentiment_score":0.4798526167869568},{"text":"Yeah.","start_word":145,"end_word":145,"sentiment":"neutral","sentiment_score":0.27841806411743164},{"text":"Thank you.","start_word":146,"end_word":147,"sentiment":"positive","sentiment_score":0.4399420619010926},{"text":"Bye.","start_word":148,"end_word":148,"sentiment":"neutral","sentiment_score":0.1941618174314499}],"average":{"sentiment":"neutral","sentiment_score":0.051308918447002}}}}