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But do you know the name registered under the account? Mhmm. Okay. Can I have the number, please? Mhmm. Okay. How about the address? And can I have again the full name, please? No. The name under the account. And the address is Unit 2 Slash 51? Mhmm. Berta Sew? Sorry. I I didn't get the suburb. You are g. And the street street name, please, again? The street name? Street name. You said 2 Slash 51 N t e r. Mhmm. S I t l d. Okay. Is it okay if we search first this address? Because upon checking, it's not appearing on at on the list. Sharp 2? Mhmm. Waterfield. Right? Mhmm. Okay. Is it okay if I put you on hold? Let me just check this. Okay. On. Hello? Yes. Thank you for waiting. So we did find the account, and upon checking, it's up and running. May I know when is the issue started? Is it just today? Mhmm. Mhmm. Okay. I see. So is it okay if you're on a few tests while you're on hold, or do you want me to call you back again? Mhmm. Okay. I see. May I get the number, please? 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Okay.\n\nI see. May I know your full name, please, for me to check the account? Okay. But do you know the name registered under the account? Mhmm.\n\nOkay. Can I have the number, please? Mhmm. Okay. How about the address?\n\nAnd can I have again the full name, please? No. The name under the account. And the address is Unit 2 Slash 51? Mhmm.\n\nBerta Sew? Sorry. I I didn't get the suburb. You are g. And the street street name, please, again?\n\nThe street name? Street name. You said 2 Slash 51 N t e r. Mhmm. S I t l d.\n\nOkay. Is it okay if we search first this address? Because upon checking, it's not appearing on at on the list. Sharp 2? Mhmm.\n\nWaterfield. Right? Mhmm. Okay. Is it okay if I put you on hold?\n\nLet me just check this. Okay. On. Hello? Yes.\n\nThank you for waiting. So we did find the account, and upon checking, it's up and running. May I know when is the issue started? Is it just today? Mhmm.\n\nMhmm. Okay. I see. So is it okay if you're on a few tests while you're on hold, or do you want me to call you back again? Mhmm.\n\nOkay. I see. May I get the number, please? Because upon checking, the number is anonymous, so we won't be able to call it back if ever. Mhmm.\n\n040 3 two one eight three two one Another 321. Mhmm. Mhmm. Okay. So after we run a few tests with the service, we'll give this number a callback.\n\nSorry? Actually, on our end, it's online, and the Internet is up and running. And we also don't see a NBN outage with the at the address, so we're not sure yet what is the problem. Okay. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.2119418978691101},{"text":"Good morning.","start":1.92,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4489820748567581},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.38,"sentiment":"positive","sentiment_score":0.46646010875701904},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.4462924152612686},{"text":"Okay.","start":19.145,"end":19.305,"sentiment":"neutral","sentiment_score":-0.048197899013757706}],"sentiment":"positive","sentiment_score":0.41204020008444786,"num_words":17,"start":1.52,"end":19.305},{"sentences":[{"text":"I see.","start":19.305,"end":19.945,"sentiment":"neutral","sentiment_score":-0.010852452367544174},{"text":"May I know your full name, please, for me to check the 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Hi. My name is Annie. I'm calling from COVID optical. Our landline is not working. There's no service. The full name? I I well, it's I'm just the receptionist here. So it's Emmy? Oh, sorry. I think it might be Monte Carlo. Sorry. I can give you the number. That helps. Yep. 0393 545750. Yep. It's Shop 251 Waterfield Street, Coburg. As in the name of the company? Monte Carlo Monte Carlo sorry. Monte Carlo images. Yep. Waterfield Street in Coburg. Sorry? Coburg, C O B U R G. The what? Sorry. The shop name. Waterfield, W A T E R F yep. F I E L D. F for Fred, I e l d. Oh, so you got shop 2. Shop, S H 0 P, 2, and then 5151 Waterfield Street, Coburg. Have you got that? Yes. Yes. Yeah. Of course. Thank you. Hello? Yes. Well, I just come in to work. So, yeah, today, I'm guessing. I'm not sure that that was, you know, over the weekend. Pull up. Give me a callback, please. Yep. Yep. Yep. So my mobile phone number is 0403 two one yep. 218321321. Yep. Yep. 3 no. No. No. So 0403 218 321. So hold on. You're saying that that the there's there's no service. Is that right? You're saying that the phones are not working. It's right. There's no service? Right. Alright. Not a problem. I'll wait for you to call me back. Thank you so much. Bye bye. 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Hi. My name is Annie. I'm calling from COVID optical. Our landline is not working.\n\nThere's no service. The full name? I I well, it's I'm just the receptionist here. So it's Emmy? Oh, sorry.\n\nI think it might be Monte Carlo. Sorry. I can give you the number. That helps. Yep.\n\n0393 545750. Yep. It's Shop 251 Waterfield Street, Coburg. As in the name of the company? Monte Carlo Monte Carlo sorry.\n\nMonte Carlo images. Yep. Waterfield Street in Coburg. Sorry? Coburg, C O B U R G.\n\nThe what? Sorry. The shop name. Waterfield, W A T E R F yep. F I E L D.\n\nF for Fred, I e l d. Oh, so you got shop 2. Shop, S H 0 P, 2, and then 5151 Waterfield Street, Coburg. Have you got that? Yes.\n\nYes. Yeah. Of course. Thank you. Hello?\n\nYes. Well, I just come in to work. So, yeah, today, I'm guessing. I'm not sure that that was, you know, over the weekend. Pull up.\n\nGive me a callback, please. Yep. Yep. Yep. So my mobile phone number is 0403 two one yep.\n\n218321321. Yep. Yep. 3 no. No.\n\nNo. So 0403 218 321. So hold on. You're saying that that the there's there's no service. Is that right?\n\nYou're saying that the phones are not working. It's right. There's no service? Right. Alright.\n\nNot a problem. I'll wait for you to call me back. Thank you so much. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.02374229207634926},{"text":"Hi.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.013576315715909004},{"text":"My name is Annie.","start":8.559999,"end":9.44,"sentiment":"neutral","sentiment_score":-0.0027675097808241844},{"text":"I'm calling from COVID optical.","start":9.44,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.005388475582003593},{"text":"Our landline is not working.","start":13.2,"end":15.139999,"sentiment":"negative","sentiment_score":-0.46236165165901183}],"sentiment":"neutral","sentiment_score":-0.14622841868549585,"num_words":16,"start":7.9199996,"end":15.139999},{"sentences":[{"text":"There's no service.","start":15.445,"end":16.425,"sentiment":"negative","sentiment_score":-0.4193141460418701},{"text":"The full 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sorry.","start":94.46,"end":100.94,"sentiment":"neutral","sentiment_score":-0.042425711452960965}],"sentiment":"neutral","sentiment_score":-0.0022408089467457364,"num_words":21,"start":50.954998,"end":100.94},{"sentences":[{"text":"Monte Carlo images.","start":100.94,"end":102.08,"sentiment":"neutral","sentiment_score":-0.033276572823524475},{"text":"Yep.","start":115.505,"end":116.005,"sentiment":"neutral","sentiment_score":0.0003572801942937076},{"text":"Waterfield Street in Coburg.","start":116.465,"end":118.4,"sentiment":"neutral","sentiment_score":-0.005116425221785903},{"text":"Sorry?","start":123.26,"end":123.76,"sentiment":"neutral","sentiment_score":-0.04003671556711197},{"text":"Coburg, C O B U R G.","start":131.03499,"end":134.575,"sentiment":"neutral","sentiment_score":-0.019833491849047796}],"sentiment":"neutral","sentiment_score":-0.018675581104616867,"num_words":16,"start":100.94,"end":134.575},{"sentences":[{"text":"The what?","start":148.54999,"end":148.95,"sentiment":"neutral","sentiment_score":-0.02358054183423519},{"text":"Sorry.","start":148.95,"end":149.45,"sentiment":"neutral","sentiment_score":-0.036349594593048096},{"text":"The shop name.","start":152.87,"end":154.09,"sentiment":"neutral","sentiment_score":-0.026465505361557007},{"text":"Waterfield, W A T E R F yep.","start":159.68501,"end":165.54501,"sentiment":"neutral","sentiment_score":-0.015663892903830856},{"text":"F I E L D.","start":165.68501,"end":167.625,"sentiment":"neutral","sentiment_score":-0.006253658421337604}],"sentiment":"neutral","sentiment_score":-0.01681508577281707,"num_words":19,"start":148.54999,"end":167.625},{"sentences":[{"text":"F for Fred, I e l d.","start":172.02,"end":174.44,"sentiment":"neutral","sentiment_score":-0.00818490476480552},{"text":"Oh, so you got shop 2.","start":197.47499,"end":203.89,"sentiment":"neutral","sentiment_score":-0.0027294488002856574},{"text":"Shop, S H 0 P, 2, and then 5151 Waterfield Street, Coburg.","start":204.03,"end":214.205,"sentiment":"neutral","sentiment_score":0.005411988589912653},{"text":"Have you got that?","start":214.825,"end":215.80501,"sentiment":"neutral","sentiment_score":0.00817355653271079},{"text":"Yes.","start":219.465,"end":219.865,"sentiment":"neutral","sentiment_score":0.025489185005426407}],"sentiment":"neutral","sentiment_score":0.001648541601995627,"num_words":30,"start":172.02,"end":219.865},{"sentences":[{"text":"Yes.","start":219.865,"end":220.365,"sentiment":"neutral","sentiment_score":0.020059434697031975},{"text":"Yeah.","start":227.93,"end":228.17,"sentiment":"neutral","sentiment_score":0.05647057294845581},{"text":"Of course.","start":228.17,"end":228.81,"sentiment":"neutral","sentiment_score":0.21113623678684235},{"text":"Thank you.","start":228.81,"end":229.62999,"sentiment":"positive","sentiment_score":0.47553853690624237},{"text":"Hello?","start":515.715,"end":516.195,"sentiment":"neutral","sentiment_score":0.05599059909582138}],"sentiment":"neutral","sentiment_score":0.21512430773249694,"num_words":7,"start":219.865,"end":516.195},{"sentences":[{"text":"Yes.","start":516.195,"end":516.63,"sentiment":"neutral","sentiment_score":0.1476636528968811},{"text":"Well, I just come in to work.","start":531.35,"end":532.91504,"sentiment":"neutral","sentiment_score":-0.013584178473268236},{"text":"So, yeah, today, I'm guessing.","start":532.91504,"end":534.675,"sentiment":"neutral","sentiment_score":-0.061206461116671565},{"text":"I'm not sure that that was, you know, over the weekend.","start":534.675,"end":536.935,"sentiment":"neutral","sentiment_score":-0.21227577193216843},{"text":"Pull up.","start":549.79,"end":550.11,"sentiment":"neutral","sentiment_score":-0.015967304818332195}],"sentiment":"neutral","sentiment_score":-0.10078561549576429,"num_words":26,"start":516.195,"end":550.11},{"sentences":[{"text":"Give me a callback, please.","start":550.11,"end":551.57,"sentiment":"neutral","sentiment_score":-0.013117849454283714},{"text":"Yep.","start":557.15,"end":557.65,"sentiment":"neutral","sentiment_score":-0.013889700174331663},{"text":"Yep.","start":561.135,"end":561.635,"sentiment":"neutral","sentiment_score":-0.030474334955215458},{"text":"Yep.","start":563.53503,"end":563.935,"sentiment":"neutral","sentiment_score":0.01801668107509613},{"text":"So my mobile phone number is 0403 two one 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no.","start":583.23004,"end":583.79004,"sentiment":"neutral","sentiment_score":-0.03190470952540636},{"text":"No.","start":583.79004,"end":583.95,"sentiment":"neutral","sentiment_score":-0.0703420415520668}],"sentiment":"neutral","sentiment_score":-0.019942662678658962,"num_words":6,"start":572.03,"end":583.95},{"sentences":[{"text":"No.","start":583.95,"end":584.19,"sentiment":"neutral","sentiment_score":-0.07249782234430313},{"text":"So 0403 218 321.","start":584.19,"end":592.515,"sentiment":"neutral","sentiment_score":-0.02899316232651472},{"text":"So hold on.","start":602.08,"end":602.64,"sentiment":"neutral","sentiment_score":-0.049534428864717484},{"text":"You're saying that that the there's there's no service.","start":602.64,"end":604.8,"sentiment":"neutral","sentiment_score":-0.15102569924460518},{"text":"Is that 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problem.","start":630.58,"end":631.46,"sentiment":"neutral","sentiment_score":0.2157084991534551},{"text":"I'll wait for you to call me back.","start":631.46,"end":633.06,"sentiment":"neutral","sentiment_score":0.27469681203365326},{"text":"Thank you so much.","start":633.06,"end":634.2,"sentiment":"positive","sentiment_score":0.6011462956666946},{"text":"Bye bye.","start":636.42,"end":636.9,"sentiment":"neutral","sentiment_score":0.11725205183029173},{"text":"Bye.","start":636.9,"end":637.4,"sentiment":"neutral","sentiment_score":-0.07029460370540619}],"sentiment":"neutral","sentiment_score":0.3007497042417526,"num_words":18,"start":630.58,"end":637.4}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. My name is Annie. I'm calling from COVID optical. Our landline is not working.\n\nThere's no service.\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check the account?\n\nChannel 1: The full name? I I well, it's I'm just the receptionist here. So it's Emmy?\n\nChannel 0: Okay. But do you know the name registered under the account?\n\nChannel 1: Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: sorry. I think it might be Monte Carlo. Sorry. I can give you the number. That helps.\n\nChannel 0: Okay. Can I have the number, please?\n\nChannel 1: Yep. 0393\n\nChannel 0: Mhmm.\n\nChannel 1: 545750.\n\nChannel 0: Okay. How about the address?\n\nChannel 1: Yep. It's Shop 251 Waterfield Street, Coburg.\n\nChannel 0: And can I have again the full name, please?\n\nChannel 1: As in the name of the company?\n\nChannel 0: No. The name under the account.\n\nChannel 1: Monte Carlo Monte Carlo sorry. Monte Carlo images.\n\nChannel 0: And the address is Unit 2 Slash 51?\n\nChannel 1: Yep. Waterfield\n\nChannel 0: Mhmm.\n\nChannel 1: Street in Coburg.\n\nChannel 0: Berta Sew?\n\nChannel 1: Sorry?\n\nChannel 0: Sorry. I I didn't get the suburb.\n\nChannel 1: Coburg, C O B U R G.\n\nChannel 0: You are g. And the street street name, please, again?\n\nChannel 1: The what? Sorry.\n\nChannel 0: The street name?\n\nChannel 1: The shop name.\n\nChannel 0: Street name. You said 2 Slash 51 N\n\nChannel 1: Waterfield, W A T E R F\n\nChannel 0: t e r.\n\nChannel 1: yep. F I E L D.\n\nChannel 0: Mhmm. S I t l d.\n\nChannel 1: F for Fred, I e l d.\n\nChannel 0: Okay. Is it okay if we search first this address? Because upon checking, it's not appearing on at on the list.\n\nChannel 1: Oh, so you got shop\n\nChannel 0: Sharp 2?\n\nChannel 1: 2. Shop, S H 0 P, 2, and then 5151 Waterfield Street, Coburg. Have you got that?\n\nChannel 0: Mhmm. Waterfield. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Mhmm. Okay. Is it okay if I put you on hold? Let me just check\n\nChannel 1: Yeah.\n\nChannel 0: this.\n\nChannel 1: Of course. Thank you.\n\nChannel 0: Okay. On. Hello?\n\nChannel 1: Hello? Yes.\n\nChannel 0: Yes. Thank you for waiting. So we did find the account, and upon checking, it's up and running. May I know when is the issue started? Is it just today?\n\nChannel 1: Well, I just come in to work. So, yeah, today,\n\nChannel 0: Mhmm.\n\nChannel 1: I'm guessing. I'm not sure that that was, you know, over the weekend.\n\nChannel 0: Mhmm. Okay. I see. So is it okay if you're on a few tests while you're on hold, or do you want me to call you back again?\n\nChannel 1: Pull up. Give me a callback, please.\n\nChannel 0: Mhmm. Okay. I see. May I get the number, please? Because\n\nChannel 1: Yep.\n\nChannel 0: upon checking, the number is anonymous, so we won't be\n\nChannel 1: Yep.\n\nChannel 0: able to call it back if ever.\n\nChannel 1: Yep. So my mobile phone number is 0403\n\nChannel 0: Mhmm. 040\n\nChannel 1: two one\n\nChannel 0: 3\n\nChannel 1: yep. 218321321.\n\nChannel 0: two one eight three two one\n\nChannel 1: Yep.\n\nChannel 0: Another 321.\n\nChannel 1: Yep. 3 no. No. No. So 0403\n\nChannel 0: Mhmm.\n\nChannel 1: 218\n\nChannel 0: Mhmm.\n\nChannel 1: 321.\n\nChannel 0: Okay. So after we run a few tests with the service, we'll give this number a callback.\n\nChannel 1: So hold on. You're saying that that the there's there's no service. Is that right?\n\nChannel 0: Sorry?\n\nChannel 1: You're saying that the phones are not working. It's right. There's no service?\n\nChannel 0: Actually, on our end, it's online, and the Internet is up and running. And we also don't see a NBN outage\n\nChannel 1: Right.\n\nChannel 0: with the at the address, so we're not sure yet what is the problem.\n\nChannel 1: Alright. Not a problem. I'll wait for you to call me back. Thank you so much.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.92,"sentiment":"neutral","sentiment_score":0.2119418978691101},{"text":"Good morning.","start":1.92,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4489820748567581},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.38,"sentiment":"positive","sentiment_score":0.46646010875701904},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.4462924152612686}],"sentiment":"positive","sentiment_score":0.4408050812780857,"channel":0,"num_words":16,"start":1.52,"end":7.14},{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.02374229207634926},{"text":"Hi.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.013576315715909004},{"text":"My name is Annie.","start":8.559999,"end":9.44,"sentiment":"neutral","sentiment_score":-0.0027675097808241844},{"text":"I'm calling from 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please?","start":48.695,"end":50.475,"sentiment":"neutral","sentiment_score":0.018476042430847883}],"sentiment":"neutral","sentiment_score":0.019761448859104087,"channel":0,"num_words":7,"start":47.495,"end":50.475},{"sentences":[{"text":"Yep.","start":50.475,"end":50.954998,"sentiment":"neutral","sentiment_score":0.015293668024241924},{"text":"0393","start":50.954998,"end":53.434998,"sentiment":"neutral","sentiment_score":0.011981626972556114}],"sentiment":"neutral","sentiment_score":0.01363764749839902,"channel":1,"num_words":2,"start":50.475,"end":53.434998},{"sentences":[{"text":"Mhmm.","start":53.170002,"end":53.670002,"sentiment":"neutral","sentiment_score":0.0113748200237751}],"sentiment":"neutral","sentiment_score":0.0113748200237751,"channel":0,"num_words":1,"start":53.170002,"end":53.670002},{"sentences":[{"text":"545750.","start":53.434998,"end":56.335,"sentiment":"neutral","sentiment_score":0.01459914818406105}],"sentiment":"neutral","sentiment_score":0.01459914818406105,"channel":1,"num_words":1,"start":53.434998,"end":56.335},{"sentences":[{"text":"Okay.","start":61.89,"end":62.39,"sentiment":"neutral","sentiment_score":0.017559636384248734},{"text":"How 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company?","start":86.625,"end":88.405,"sentiment":"neutral","sentiment_score":-0.00433183488036905}],"sentiment":"neutral","sentiment_score":-0.00433183488036905,"channel":1,"num_words":7,"start":86.625,"end":88.405},{"sentences":[{"text":"No.","start":90.54,"end":90.86,"sentiment":"neutral","sentiment_score":-0.08142820745706558},{"text":"The name under the account.","start":90.86,"end":93.2,"sentiment":"neutral","sentiment_score":-0.07301934137940407}],"sentiment":"neutral","sentiment_score":-0.07442081905901432,"channel":0,"num_words":6,"start":90.54,"end":93.2},{"sentences":[{"text":"Monte Carlo Monte Carlo sorry.","start":94.46,"end":100.94,"sentiment":"neutral","sentiment_score":-0.042425711452960965},{"text":"Monte Carlo images.","start":100.94,"end":102.08,"sentiment":"neutral","sentiment_score":-0.033276572823524475}],"sentiment":"neutral","sentiment_score":-0.03899478446692228,"channel":1,"num_words":8,"start":94.46,"end":102.08},{"sentences":[{"text":"And the address is Unit 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The agent asks for Annie's name, address, and the name of the company. After checking the account, the agent finds that the issue is up and running and asks Annie to test the service. The agent provides a callback number and the call ends."},"intents":{"segments":[{"text":"This is Maureen from Erto tech support. How can I assist you today? Yeah.","start_word":3,"end_word":16,"intents":[{"intent":"Contact customer","confidence_score":0.0016232773}]},{"text":"So we did find the account, and upon checking, it's up and running. May I know when is the issue started? Is it just today?","start_word":317,"end_word":341,"intents":[{"intent":"Check account status","confidence_score":0.25789803}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2119418978691101},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4611351490020752},{"text":"Yeah. Hi. My name is Annie. I'm calling from COVID optical.","start_word":16,"end_word":26,"sentiment":"neutral","sentiment_score":-0.004078256897628307},{"text":"Our landline is not working. There's no service.","start_word":27,"end_word":34,"sentiment":"negative","sentiment_score":-0.4352704584598541},{"text":"Okay. I see. May I know your full name, please, for me to check the account? The full name? I I well, it's I'm just the receptionist here. So it's Emmy? Okay. But do you know the name registered under the account? Oh, Mhmm. sorry. I think it might be Monte Carlo. Sorry. I can give you the number. That helps. Okay. Can I have the number, please? Yep. 0393 Mhmm. 545750. Okay. How about the address? Yep. It's Shop 251 Waterfield Street, Coburg. And can I have again the full name, please? As in the name of the company? No. The name under the account. Monte Carlo Monte Carlo sorry. Monte Carlo images. And the address is Unit 2 Slash 51? Yep. Waterfield Mhmm. Street in Coburg. Berta Sew? Sorry? Sorry. I I didn't get the suburb. Coburg, C O B U R G. You are g. And the street street name, please, again? The what? Sorry. The street name? The shop name. Street name. You said 2 Slash 51 N Waterfield, W A T E R F t e r. yep. F I E L D. Mhmm. S I t l d. F for Fred, I e l d. Okay. Is it okay if we search first this address? Because upon checking, it's not appearing on at on the list. Oh, so you got shop Sharp 2? 2. Shop, S H 0 P, 2, and then 5151 Waterfield Street, Coburg. Have you got that? Mhmm. Waterfield. Right? Yes. Yes. Mhmm. Okay. Is it okay if I put you on hold? Let me just check Yeah. this. Of course.","start_word":35,"end_word":304,"sentiment":"neutral","sentiment_score":-0.009229679654041926},{"text":"Thank you.","start_word":305,"end_word":306,"sentiment":"positive","sentiment_score":0.44950711727142334},{"text":"Okay. On. Hello? Hello? Yes. Yes.","start_word":307,"end_word":312,"sentiment":"neutral","sentiment_score":0.12990766763687134},{"text":"Thank you for waiting. So we did find the account, and upon checking, it's up and running.","start_word":313,"end_word":329,"sentiment":"positive","sentiment_score":0.47858864068984985},{"text":"May I know when is the issue started? Is it just today? Well, I just come in to work. So, yeah, today, Mhmm. I'm guessing. I'm not sure that that was, you know, over the weekend. Mhmm. Okay. I see. So is it okay if you're on a few tests while you're on hold, or do you want me to call you back again? Pull up. Give me a callback, please. Mhmm. Okay. I see. May I get the number, please? Because Yep. upon checking, the number is anonymous, so we won't be Yep. able to call it back if ever. Yep. So my mobile phone number is 0403 Mhmm. 040 two one 3 yep. 218321321. two one eight three two one Yep. Another 321. Yep. 3 no. No. No. So 0403 Mhmm. 218 Mhmm. 321. Okay. So after we run a few tests with the service, we'll give this number a callback. So hold on. You're saying that that the there's there's no service. Is that right? Sorry? You're saying that the phones are not working. It's right. There's no service? Actually, on our end, it's online, and the Internet is up and running. And we also don't see a NBN outage Right. with the at the address, so we're not sure yet what is the problem. Alright. Not a problem. I'll wait for you to call me back.","start_word":330,"end_word":559,"sentiment":"neutral","sentiment_score":-0.048889514058828354},{"text":"Thank you so much.","start_word":560,"end_word":563,"sentiment":"positive","sentiment_score":0.5900341868400574},{"text":"Okay.","start_word":564,"end_word":564,"sentiment":"neutral","sentiment_score":0.2755837142467499},{"text":"Thank you.","start_word":565,"end_word":566,"sentiment":"positive","sentiment_score":0.3821665942668915},{"text":"Bye for now. Bye bye. Bye.","start_word":567,"end_word":572,"sentiment":"neutral","sentiment_score":0.18406130373477936}],"average":{"sentiment":"neutral","sentiment_score":0.0033981373490669592}}}}