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Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.11049801856279372},{"text":"Good afternoon.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.21190954744815826},{"text":"I'm calling with with regards to my Airtel number which I have.","start":4.0,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.04193761417021354},{"text":"I can tell you the number.","start":7.8399997,"end":9.62,"sentiment":"neutral","sentiment_score":0.031978789716959},{"text":"I'll tell you Australia.","start":14.225,"end":15.125,"sentiment":"neutral","sentiment_score":-0.0007128813886083663}],"sentiment":"neutral","sentiment_score":0.04906358784995973,"num_words":25,"start":2.32,"end":15.125},{"sentences":[{"text":"It's an Indian number.","start":15.185,"end":16.405,"sentiment":"neutral","sentiment_score":-0.0022232454793993384},{"text":"Oh, okay.","start":25.345001,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.16164828836917877},{"text":"My bad.","start":25.904999,"end":26.305,"sentiment":"neutral","sentiment_score":-0.22034772485494614},{"text":"Sorry.","start":26.305,"end":26.805,"sentiment":"neutral","sentiment_score":-0.10600869357585908},{"text":"Okay.","start":29.408937,"end":29.808937,"sentiment":"neutral","sentiment_score":0.15930825471878052}],"sentiment":"neutral","sentiment_score":-0.07195854472229257,"num_words":10,"start":15.185,"end":29.808937},{"sentences":[{"text":"Bye.","start":29.808937,"end":30.308937,"sentiment":"neutral","sentiment_score":0.13875338435173035}],"sentiment":"neutral","sentiment_score":0.13875338435173035,"num_words":1,"start":29.808937,"end":30.308937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Retail?\n\nChannel 1: Hi. Good afternoon. I'm\n\nChannel 0: Yes.\n\nChannel 1: calling with with regards to my Airtel number which I have. I can tell you the number.\n\nChannel 0: Yeah. What number is it? Is it a number from Australia or outside of Australia?\n\nChannel 1: I'll tell you Australia. It's an Indian number.\n\nChannel 0: Yeah. Well, you'll need to call India, man. Unfortunately, here in Australia, we can't provide any services for SIM cards outside of Australia. It's a different network.\n\nChannel 1: Oh, okay. My bad. Sorry.\n\nChannel 0: That's alright. No problem. Thank you.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.74,"sentiment":"neutral","sentiment_score":0.1589151620864868},{"text":"Retail?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.10976337641477583}],"sentiment":"neutral","sentiment_score":0.14253123352924982,"channel":0,"num_words":3,"start":0.08,"end":2.6599998},{"sentences":[{"text":"Hi.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.11049801856279372},{"text":"Good afternoon.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.21190954744815826},{"text":"I'm","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.10858987271785736}],"sentiment":"neutral","sentiment_score":0.1607267465442419,"channel":1,"num_words":4,"start":2.32,"end":4.3199997},{"sentences":[{"text":"Yes.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.11024311184883118}],"sentiment":"neutral","sentiment_score":0.11024311184883118,"channel":0,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"calling with with regards to my Airtel number which I have.","start":4.3199997,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.03587831793860956},{"text":"I can tell you the number.","start":7.8399997,"end":9.62,"sentiment":"neutral","sentiment_score":0.031978789716959}],"sentiment":"neutral","sentiment_score":0.034502013860379946,"channel":1,"num_words":17,"start":4.3199997,"end":9.62},{"sentences":[{"text":"Yeah.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.011693458072841167},{"text":"What number is it?","start":10.48,"end":11.28,"sentiment":"neutral","sentiment_score":0.0035977490479126573},{"text":"Is it a number from Australia or outside of Australia?","start":11.28,"end":13.7,"sentiment":"neutral","sentiment_score":0.0008550026686862111}],"sentiment":"neutral","sentiment_score":0.0023089653967569273,"channel":0,"num_words":15,"start":10.24,"end":13.7},{"sentences":[{"text":"I'll tell you Australia.","start":14.225,"end":15.125,"sentiment":"neutral","sentiment_score":-0.0007128813886083663},{"text":"It's an Indian number.","start":15.185,"end":16.405,"sentiment":"neutral","sentiment_score":-0.0022232454793993384}],"sentiment":"neutral","sentiment_score":-0.0014680634340038523,"channel":1,"num_words":8,"start":14.225,"end":16.405},{"sentences":[{"text":"Yeah.","start":16.545,"end":16.785,"sentiment":"neutral","sentiment_score":-0.017743248492479324},{"text":"Well, you'll need to call India, man.","start":16.785,"end":18.225,"sentiment":"neutral","sentiment_score":-0.12683611682483129},{"text":"Unfortunately, here in Australia, we can't provide any services for SIM cards outside of Australia.","start":18.225,"end":23.585,"sentiment":"negative","sentiment_score":-0.5080459376176198},{"text":"It's a different network.","start":23.585,"end":24.564999,"sentiment":"negative","sentiment_score":-0.4416979029774666}],"sentiment":"negative","sentiment_score":-0.3812250645348319,"channel":0,"num_words":27,"start":16.545,"end":24.564999},{"sentences":[{"text":"Oh, okay.","start":25.345001,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.16164828836917877},{"text":"My bad.","start":25.904999,"end":26.305,"sentiment":"neutral","sentiment_score":-0.22034772485494614},{"text":"Sorry.","start":26.305,"end":26.805,"sentiment":"neutral","sentiment_score":-0.10600869357585908}],"sentiment":"neutral","sentiment_score":-0.17400014400482178,"channel":1,"num_words":5,"start":25.345001,"end":26.805},{"sentences":[{"text":"That's alright.","start":27.058937,"end":27.698938,"sentiment":"neutral","sentiment_score":0.06547389179468155},{"text":"No problem.","start":27.698938,"end":28.338938,"sentiment":"neutral","sentiment_score":0.29677119851112366},{"text":"Thank you.","start":28.338938,"end":29.078938,"sentiment":"positive","sentiment_score":0.4282373636960983}],"sentiment":"neutral","sentiment_score":0.26349415133396786,"channel":0,"num_words":6,"start":27.058937,"end":29.078938},{"sentences":[{"text":"Okay.","start":29.408937,"end":29.808937,"sentiment":"neutral","sentiment_score":0.15930825471878052},{"text":"Bye.","start":29.808937,"end":30.308937,"sentiment":"neutral","sentiment_score":0.13875338435173035}],"sentiment":"neutral","sentiment_score":0.14903081953525543,"channel":1,"num_words":2,"start":29.408937,"end":30.308937},{"sentences":[{"text":"Bye.","start":30.258938,"end":30.743938,"sentiment":"neutral","sentiment_score":0.04856608062982559}],"sentiment":"neutral","sentiment_score":0.04856608062982559,"channel":0,"num_words":1,"start":30.258938,"end":30.743938}]},"summary":{"result":"success","short":"The customer calls to inquire about their Airtel number, but the agent informs them that they only offer services for SIM cards outside of Australia and cannot provide any services for India outside of Australia. The call ends with the customer apologizing for the misunderstanding and thanking the agent."},"intents":{"segments":[{"text":"calling with with regards to my Airtel number which I have. I can tell you the number. Yeah.","start_word":8,"end_word":25,"intents":[{"intent":"Find airtel contact information","confidence_score":0.000001116338}]},{"text":"Unfortunately, here in Australia, we can't provide any services for SIM cards outside of Australia. It's a different network. Oh, okay.","start_word":56,"end_word":76,"intents":[{"intent":"Provide sim card services","confidence_score":0.07914847}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Retail? Hi. Good afternoon. I'm Yes. calling with with regards to my Airtel number which I have. I can tell you the number. Yeah. What number is it? Is it a number from Australia or outside of Australia? I'll tell you Australia. It's an Indian number. Yeah. Well, you'll need to call India, man.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.014671720564365389},{"text":"Unfortunately, here in Australia, we can't provide any services for SIM cards outside of Australia. It's a different network.","start_word":56,"end_word":74,"sentiment":"negative","sentiment_score":-0.4915712475776672},{"text":"Oh, okay. My bad. Sorry. That's alright. No problem.","start_word":75,"end_word":83,"sentiment":"neutral","sentiment_score":-0.009615163318812847},{"text":"Thank you.","start_word":84,"end_word":85,"sentiment":"positive","sentiment_score":0.4057592749595642},{"text":"Okay. Bye. Bye.","start_word":86,"end_word":88,"sentiment":"neutral","sentiment_score":0.116628959774971}],"average":{"sentiment":"neutral","sentiment_score":-0.07549289975847517}}}}