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customer, Maddie, is trying to reach someone named Matt from SWM Consulting but is unsuccessful in reaching him. She explains that she had called the previous day and was just trying to follow up on a meeting. The representative, Matt, promises to call Maddie back and thanks her for her time."},"intents":{"segments":[{"text":"I'm just trying to speak to Matt if Hey.","start_word":6,"end_word":14,"intents":[{"intent":"Speak to matt","confidence_score":0.7507304}]},{"text":"Can I help with anything? That's okay.","start_word":26,"end_word":32,"intents":[{"intent":"Help with anything","confidence_score":0.76525164}]},{"text":"I can try again later. Perfect.","start_word":49,"end_word":54,"intents":[{"intent":"Try again later","confidence_score":0.26390144}]},{"text":"Now he he will definitely give you a callback. We're just being tied up with meetings this week. Sorry.","start_word":55,"end_word":73,"intents":[{"intent":"Give a callback","confidence_score":0.09203088}]}]},"sentiments":{"segments":[{"text":"Jackson Plumbing. Matt speaking. Hi. Yeah. I'm just trying to speak to Matt if Hey. he's It's available. just it isn't a meeting at the minute. Can I help with anything? That's okay. It's Maddie. I called yesterday just about from SWM Consulting. Yeah. Yep. Yeah. No. That's okay. I can try again later.","start_word":0,"end_word":53,"sentiment":"neutral","sentiment_score":0.00427215127274394},{"text":"Perfect.","start_word":54,"end_word":54,"sentiment":"positive","sentiment_score":0.4322609603404999},{"text":"Now he he will definitely give you a callback. We're just being tied up with meetings this week. Sorry. No. That's all good.","start_word":55,"end_word":77,"sentiment":"neutral","sentiment_score":0.11977333575487135},{"text":"Perfect. That's okay. Thanks, Thank Maddie. you.","start_word":78,"end_word":84,"sentiment":"positive","sentiment_score":0.47352173924446106},{"text":"Bye. 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