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So this will be the you know when you log in to Bitwarden every morning, it's that password it's asking for. Oh, you do single sign on. Okay. Okay. So you signed in as you to the COOL of our system, and that's working as normal. Okay. I'm not gonna sound like a real IT person here, but have you restarted your machine by any chance? Twice. Alright. So Bitwarden comes up in your Internet browser, does it? Yeah. Okay. Alright. Okay. Down on the bottom right hand corner of your screen, is there so the new way that the date and the time is and all of that little group of icons, is there an up arrow? Okay. Just click on the up arrow. And then is there another icon in there that looks like the world globe with a with a little red dot around about 04:00 on it? Yeah. And if you hover over that, it should say something like Intelli Admin remote control center. Okay. If if you click on that, it's gonna bring up the Intelli Admin box on the screen, and your computer has a name. It'll say computer name, and then it'll have a name. Okay. Yeah. Cool. Alrighty. If you sorry. If you ring Affinity, and they can come online, and what they'll need is that computer name in order to do so. They'll literally then take control of your computer and be able to work out what's happened to your Bitwarden. I have. It's 9456 3166. Yeah. Vicky from Coolabah blah blah blah. And they they don't need to verify you. They're gonna say, can you give me your computer name? And if you give them the computer name, that that verifies you are who you are because they have a record of the computer name against you and your login and all the rest of it. And just tell them what's going on. Alrighty. Will do. Thanks, Vicky. 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How are you? You're playing with Dick Walden? Okay. So you so you've yeah.\n\nSo it wants the master password. So this will be the you know when you log in to Bitwarden every morning, it's that password it's asking for. Oh, you do single sign on. Okay. Okay.\n\nSo you signed in as you to the COOL of our system, and that's working as normal. Okay. I'm not gonna sound like a real IT person here, but have you restarted your machine by any chance? Twice. Alright.\n\nSo Bitwarden comes up in your Internet browser, does it? Yeah. Okay. Alright. Okay.\n\nDown on the bottom right hand corner of your screen, is there so the new way that the date and the time is and all of that little group of icons, is there an up arrow? Okay. Just click on the up arrow. And then is there another icon in there that looks like the world globe with a with a little red dot around about 04:00 on it? Yeah.\n\nAnd if you hover over that, it should say something like Intelli Admin remote control center. Okay. If if you click on that, it's gonna bring up the Intelli Admin box on the screen, and your computer has a name. It'll say computer name, and then it'll have a name. Okay.\n\nYeah. Cool. Alrighty. If you sorry. If you ring Affinity, and they can come online, and what they'll need is that computer name in order to do so.\n\nThey'll literally then take control of your computer and be able to work out what's happened to your Bitwarden. I have. It's 9456 3166. Yeah. Vicky from Coolabah blah blah blah.\n\nAnd they they don't need to verify you. They're gonna say, can you give me your computer name? And if you give them the computer name, that that verifies you are who you are because they have a record of the computer name against you and your login and all the rest of it. And just tell them what's going on. Alrighty.\n\nWill do. Thanks, Vicky. 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Hi, Mike. How are you? Good. Thank you. I yeah. It's for some reason, it's not coming up in, like, automatically as it usually does, and I can't find it anywhere, like, in my Internet screen. So when I search for the app, it says to put in a password, and I I don't know what the password was when it was set up, and there's no Master password. Yep. We did the single sign on. Well, we we were told to do the single sign on. Yeah. And so when I've it says, like, request password hint. It's like, oh, there is no password hint. There's no master password or something along those lines. Mhmm. Yep. Twice. Yeah. No. So, usually, it comes up as that little icon in that top right hand corner, but it's it's not. So, yeah, I don't know I don't know where it's gone. I have Joe reset my password to Sandway for me, so I was able to get into Sandway. But all of my other stuff, like Saint John, Independence, all of that, I can't get into at the moment. So mhmm. Yeah. Yes. Yes. There is. Yep. I click on that one. Mhmm. Yeah. So Coolabah BJBM8A. Yeah. Mhmm. Sure. Yep. Sure. Have you got the number for Affinity Handy by any chance? Yep. Excellent. Excellent. And do I just say I'm from Coooba? Please help. Yeah. Mhmm. Yep. Sure. Okay. Excellent. Thanks, Mike. I will speak to you soon. See you. Bye. 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Hi, Mike. How are you? Good. Thank you.\n\nI yeah. It's for some reason, it's not coming up in, like, automatically as it usually does, and I can't find it anywhere, like, in my Internet screen. So when I search for the app, it says to put in a password, and I I don't know what the password was when it was set up, and there's no Master password. Yep. We did the single sign on.\n\nWell, we we were told to do the single sign on. Yeah. And so when I've it says, like, request password hint. It's like, oh, there is no password hint. There's no master password or something along those lines.\n\nMhmm. Yep. Twice. Yeah. No.\n\nSo, usually, it comes up as that little icon in that top right hand corner, but it's it's not. So, yeah, I don't know I don't know where it's gone. I have Joe reset my password to Sandway for me, so I was able to get into Sandway. But all of my other stuff, like Saint John, Independence, all of that, I can't get into at the moment. So mhmm.\n\nYeah. Yes. Yes. There is. Yep.\n\nI click on that one. Mhmm. Yeah. So Coolabah BJBM8A. Yeah.\n\nMhmm. Sure. Yep. Sure. Have you got the number for Affinity Handy by any chance?\n\nYep. Excellent. Excellent. And do I just say I'm from Coooba? Please help.\n\nYeah. Mhmm. Yep. Sure. Okay.\n\nExcellent. Thanks, Mike. I will speak to you soon. See you. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.12402855604887009},{"text":"Hi, Mike.","start":1.4399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.22678785026073456},{"text":"How are you?","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.28571146726608276},{"text":"Good.","start":4.88,"end":5.2,"sentiment":"positive","sentiment_score":0.6048644781112671},{"text":"Thank you.","start":5.2,"end":5.94,"sentiment":"positive","sentiment_score":0.593513697385788}],"sentiment":"positive","sentiment_score":0.3585145034723812,"num_words":9,"start":0.96,"end":5.94},{"sentences":[{"text":"I yeah.","start":6.7999997,"end":8.66,"sentiment":"neutral","sentiment_score":0.00975683331489563},{"text":"It's for some reason, it's not coming up in, like, automatically as it usually does, and I can't find it anywhere, like, in my Internet 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Mike.","start":218.105,"end":219.08499,"sentiment":"positive","sentiment_score":0.5815389156341553},{"text":"I will speak to you soon.","start":220.905,"end":222.28499,"sentiment":"positive","sentiment_score":0.36516915758450824},{"text":"See you.","start":224.185,"end":224.665,"sentiment":"positive","sentiment_score":0.46307511627674103},{"text":"Bye.","start":224.665,"end":224.98499,"sentiment":"neutral","sentiment_score":0.25141364336013794}],"sentiment":"positive","sentiment_score":0.42254392554362613,"num_words":12,"start":217.305,"end":224.98499},{"sentences":[{"text":"Bye.","start":224.98499,"end":225.48499,"sentiment":"neutral","sentiment_score":-0.11911101639270782}],"sentiment":"neutral","sentiment_score":-0.11911101639270782,"num_words":1,"start":224.98499,"end":225.48499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Hi, Mike. How are you?\n\nChannel 0: Good. How are you?\n\nChannel 1: Good. Thank you.\n\nChannel 0: You're playing with\n\nChannel 1: I\n\nChannel 0: Dick Walden?\n\nChannel 1: yeah. It's for some reason, it's not coming up in, like, automatically as it usually does, and I can't find it anywhere, like, in my Internet screen. So when I search for the app, it says to put in a password, and I I don't know what the password was when it was set up, and there's no\n\nChannel 0: Okay.\n\nChannel 1: Master\n\nChannel 0: So you\n\nChannel 1: password.\n\nChannel 0: so you've yeah. So it wants the master password. So this will be the you know when you log in to Bitwarden every morning,\n\nChannel 1: Yep.\n\nChannel 0: it's that\n\nChannel 1: We did\n\nChannel 0: password\n\nChannel 1: the single\n\nChannel 0: it's\n\nChannel 1: sign\n\nChannel 0: asking\n\nChannel 1: on.\n\nChannel 0: for.\n\nChannel 1: Well,\n\nChannel 0: Oh, you\n\nChannel 1: we\n\nChannel 0: do\n\nChannel 1: we\n\nChannel 0: single\n\nChannel 1: were told\n\nChannel 0: sign\n\nChannel 1: to\n\nChannel 0: on.\n\nChannel 1: do the single sign on. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: And so when I've it says, like, request password hint. It's like, oh, there is no password hint. There's no master password or something along those lines.\n\nChannel 0: Okay. So you signed in as you to the COOL\n\nChannel 1: Mhmm.\n\nChannel 0: of our system, and that's working as normal.\n\nChannel 1: Yep.\n\nChannel 0: Okay. I'm not gonna sound like a real IT person here, but have you restarted your machine by any chance?\n\nChannel 1: Twice.\n\nChannel 0: Twice. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So Bitwarden comes up in your Internet browser, does it?\n\nChannel 1: No. So, usually, it comes up as that little icon in that top right hand corner, but it's it's not. So, yeah, I don't know I don't know where it's gone.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: I have Joe reset my password to Sandway for me, so I was able to get into Sandway. But all of my other stuff, like Saint John, Independence, all of that, I can't get into at the moment.\n\nChannel 0: Alright.\n\nChannel 1: So\n\nChannel 0: Okay. Down on the bottom right hand corner of your screen, is there so the new way that the date and the time is and all of that little group of icons,\n\nChannel 1: mhmm. Yeah.\n\nChannel 0: is there an up arrow?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Just click on the up arrow. And then is there another icon in there that looks like the world globe with a with a little red dot around about 04:00 on it?\n\nChannel 1: Yes. There is.\n\nChannel 0: Yeah. And if you hover over that, it should say something like Intelli Admin remote control center.\n\nChannel 1: Yep. I\n\nChannel 0: Okay.\n\nChannel 1: click on that\n\nChannel 0: If\n\nChannel 1: one.\n\nChannel 0: if you click on that, it's gonna bring up the Intelli Admin box on the screen, and your computer has a name. It'll say computer name,\n\nChannel 1: Mhmm.\n\nChannel 0: and then it'll have a name.\n\nChannel 1: Yeah. So Coolabah\n\nChannel 0: Okay.\n\nChannel 1: BJBM8A.\n\nChannel 0: Yeah. Cool. Alrighty. If you sorry. If you ring Affinity,\n\nChannel 1: Yeah.\n\nChannel 0: and they can come online,\n\nChannel 1: Mhmm.\n\nChannel 0: and what they'll need is that computer name in order to do so. They'll literally\n\nChannel 1: Sure.\n\nChannel 0: then take control of your computer and be able\n\nChannel 1: Yep.\n\nChannel 0: to work out what's happened to your Bitwarden.\n\nChannel 1: Sure. Have you got the number for Affinity Handy by any chance?\n\nChannel 0: I have. It's 9456\n\nChannel 1: Yep.\n\nChannel 0: 3166.\n\nChannel 1: Excellent. Excellent. And do I just say I'm from Coooba?\n\nChannel 0: Yeah.\n\nChannel 1: Please\n\nChannel 0: Vicky\n\nChannel 1: help.\n\nChannel 0: from Coolabah blah blah blah. And they they don't need to verify you. They're gonna say, can you give me your computer name? And if you give\n\nChannel 1: Yeah.\n\nChannel 0: them the computer name, that that verifies you are who you are because they have a record of\n\nChannel 1: Mhmm.\n\nChannel 0: the computer name against\n\nChannel 1: Yep.\n\nChannel 0: you and your login and all the rest of it. And just tell them\n\nChannel 1: Sure.\n\nChannel 0: what's going on.\n\nChannel 1: Okay. Excellent. Thanks, Mike.\n\nChannel 0: Alrighty.\n\nChannel 1: I will speak to you soon.\n\nChannel 0: Will do. Thanks, Vicky. Bye.\n\nChannel 1: See you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.12402855604887009},{"text":"Hi, Mike.","start":1.4399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.22678785026073456},{"text":"How are you?","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.28571146726608276}],"sentiment":"neutral","sentiment_score":0.23912310972809792,"channel":1,"num_words":6,"start":0.96,"end":2.8999999},{"sentences":[{"text":"Good.","start":3.4399998,"end":3.76,"sentiment":"positive","sentiment_score":0.5525397062301636},{"text":"How are you?","start":3.76,"end":4.58,"sentiment":"positive","sentiment_score":0.3772885302702586}],"sentiment":"positive","sentiment_score":0.42110132426023483,"channel":0,"num_words":4,"start":3.4399998,"end":4.58},{"sentences":[{"text":"Good.","start":4.88,"end":5.2,"sentiment":"positive","sentiment_score":0.6048644781112671},{"text":"Thank 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The agent helps the customer reset their password and verifies their identity through a computer name and login information. The call ends with the agent thanking the customer and saying they will speak to them soon."},"intents":{"segments":[{"text":"It's for some reason, it's not coming up in, like, automatically as it usually does, and I can't find it anywhere, like, in my Internet screen. So when I search for the app, it says to put in a password, and I I don't know what the password was when it was set up, and there's no Okay.","start_word":20,"end_word":77,"intents":[{"intent":"Fix internet connection issue","confidence_score":0.0031170675}]},{"text":"Please Vicky help. from Coolabah blah blah blah.","start_word":511,"end_word":518,"intents":[{"intent":"Ask for help","confidence_score":0.015241761}]},{"text":"They're gonna say, can you give me your computer name? And if you give Yeah.","start_word":527,"end_word":541,"intents":[{"intent":"Confirm computer name","confidence_score":0.019874556},{"intent":"Verify computer name","confidence_score":0.026764734}]}]},"sentiments":{"segments":[{"text":"Hi. Hi, Mike. How are you?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.2299683392047882},{"text":"Good. How are you? Good. Thank you.","start_word":6,"end_word":12,"sentiment":"positive","sentiment_score":0.5044089555740356},{"text":"You're playing with Dick I Walden? yeah.","start_word":13,"end_word":19,"sentiment":"neutral","sentiment_score":0.103681743144989},{"text":"It's for some reason, it's not coming up in, like, automatically as it usually does, and I can't find it anywhere, like, in my Internet screen.","start_word":20,"end_word":45,"sentiment":"negative","sentiment_score":-0.37260061502456665},{"text":"So when I search for the app, it says to put in a password, and I I don't know what the password was when it was set up, and there's no Okay. Master So you password. so you've yeah. So it wants the master password. So this will be the you know when you log in to Bitwarden every morning, Yep. it's that We did password the single it's sign asking on. for. Well, Oh, you we do we single were told sign to on. do the single sign on. Yeah. Okay. And so when I've it says, like, request password hint. It's like, oh, there is no password hint. There's no master password or something along those lines. Okay. So you signed in as you to the COOL Mhmm. of our system, and that's working as normal. Yep. Okay. I'm not gonna sound like a real IT person here, but have you restarted your machine by any chance? Twice. Twice. Alright. Yeah. So Bitwarden comes up in your Internet browser, does it? No. So, usually, it comes up as that little icon in that top right hand corner, but it's it's not. So, yeah, I don't know I don't know where it's gone. Yeah. Okay. I have Joe reset my password to Sandway for me, so I was able to get into Sandway. But all of my other stuff, like Saint John, Independence, all of that, I can't get into at the moment. Alright. So Okay. Down on the bottom right hand corner of your screen, is there so the new way that the date and the time is and all of that little group of icons, mhmm. Yeah. is there an up arrow? Yes. Okay. Just click on the up arrow. And then is there another icon in there that looks like the world globe with a with a little red dot around about 04:00 on it? Yes. There is. Yeah. And if you hover over that, it should say something like Intelli Admin remote control center. Yep. I Okay. click on that If one. if you click on that, it's gonna bring up the Intelli Admin box on the screen, and your computer has a name. It'll say computer name, Mhmm. and then it'll have a name. Yeah. So Coolabah Okay. BJBM8A. Yeah. Cool. Alrighty. If you sorry. If you ring Affinity, Yeah. and they can come online, Mhmm. and what they'll need is that computer name in order to do so. They'll literally Sure. then take control of your computer and be able Yep. to work out what's happened to your Bitwarden. Sure. Have you got the number for Affinity Handy by any chance? I have. It's 9456 Yep. 3166.","start_word":46,"end_word":499,"sentiment":"neutral","sentiment_score":-0.04558894683561793},{"text":"Excellent. Excellent.","start_word":500,"end_word":501,"sentiment":"positive","sentiment_score":0.4062390923500061},{"text":"And do I just say I'm from Coooba? Yeah. Please Vicky help. from Coolabah blah blah blah. And they they don't need to verify you. They're gonna say, can you give me your computer name? And if you give Yeah. them the computer name, that that verifies you are who you are because they have a record of Mhmm. the computer name against you Yep. and your login and all the rest of it. And just tell them what's Sure. going on. Okay.","start_word":502,"end_word":584,"sentiment":"neutral","sentiment_score":0.0048121241852641106},{"text":"Excellent. Thanks, Mike. Alrighty. I will speak to you soon. Will do. Thanks, Vicky. Bye. See you.","start_word":585,"end_word":601,"sentiment":"positive","sentiment_score":0.5028369005988625},{"text":"Bye. Bye.","start_word":602,"end_word":603,"sentiment":"neutral","sentiment_score":0.2175227254629135}],"average":{"sentiment":"neutral","sentiment_score":-0.017767710429253354}}}}