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Hi, Abby. Again, so I I tried to reach out to Dana, but he's still with a different client. We are asking your availability next week, sir, Tuesday or Thursday. Are you available?\n\nOh, Phil. Okay. Okay. Okay. Is that p like Paul, h I l, Phil?\n\nOkay. No. We don't we don't have his details. What is his number? Uh-huh.\n\nUh-huh. Nine one three 500. So he is available today and tomorrow, maybe? Yes. Correct.\n\nIT review. Right. You're right. Anything related to IT. Yeah.\n\nSo what what you will tell Phil is whatever concerns you have so that Phil can relay it to us. Is that okay? Okay. Of oh, yeah. I know.\n\nI understand. Okay. Okay. Copy. Thank you, sir.\n\nTake care. We'll call Phil.","paragraphs":[{"sentences":[{"text":"Hello, sir?","start":1.28,"end":2.26,"sentiment":"neutral","sentiment_score":0.0498513076454401},{"text":"Hi, Abby.","start":2.72,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.05837539583444595},{"text":"Again, so I I tried to reach out to Dana, but he's still with a different client.","start":3.6799998,"end":8.66,"sentiment":"neutral","sentiment_score":0.012223101029282106},{"text":"We are asking your availability next week, sir, Tuesday or Thursday.","start":9.36,"end":13.7,"sentiment":"neutral","sentiment_score":0.040537048639221626},{"text":"Are you available?","start":14.8550005,"end":15.835,"sentiment":"neutral","sentiment_score":0.026884232337276142}],"sentiment":"neutral","sentiment_score":0.027165895900023836,"num_words":35,"start":1.28,"end":15.835},{"sentences":[{"text":"Oh, 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Yep. Probably Thursday, but what I'll do is I'll give you Phil's number. He looks after I'll give you Phil's number. He looks after all of our IT stuff at work. Yeah. Phil, have you got his details? So his number is 0430 913500. Yeah. He should be available if you give me a call. So so you're doing what are you doing? You're doing our IT solutions or something, are you? Okay. Yeah. Touch base with Phil. Yep. Touch base with Phil. I don't have any concerns. I'm not even sure what you guys do for our business. That's what I'm saying. Phil looks up there at IT, so you talk to him. Yep. Cool. Bye. 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Yep. Probably Thursday, but what I'll do is I'll give you Phil's number. He looks after I'll give you Phil's number. He looks after all of our IT stuff at work.\n\nYeah. Phil, have you got his details? So his number is 0430 913500. Yeah. He should be available if you give me a call.\n\nSo so you're doing what are you doing? You're doing our IT solutions or something, are you? Okay. Yeah. Touch base with Phil.\n\nYep. Touch base with Phil. I don't have any concerns. I'm not even sure what you guys do for our business. That's what I'm saying.\n\nPhil looks up there at IT, so you talk to him. Yep. Cool. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.034640222787857056},{"text":"Yep.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.07249750941991806},{"text":"Probably Thursday, but what I'll do is I'll give you Phil's number.","start":16.275,"end":20.215,"sentiment":"neutral","sentiment_score":0.013195140132059654},{"text":"He looks after I'll give you Phil's number.","start":21.474998,"end":24.035,"sentiment":"neutral","sentiment_score":0.027869220240972936},{"text":"He looks after all of our IT stuff at work.","start":24.035,"end":26.695,"sentiment":"neutral","sentiment_score":0.02380782291293144}],"sentiment":"neutral","sentiment_score":0.022703481401549652,"num_words":32,"start":0.08,"end":26.695},{"sentences":[{"text":"Yeah.","start":30.349998,"end":30.83,"sentiment":"neutral","sentiment_score":0.01372099295258522},{"text":"Phil, have you got his details?","start":30.83,"end":32.37,"sentiment":"neutral","sentiment_score":0.0038217559922486544},{"text":"So his number is 0430 913500.","start":40.03,"end":49.504997,"sentiment":"neutral","sentiment_score":0.0044655147939920425},{"text":"Yeah.","start":53.75,"end":53.91,"sentiment":"neutral","sentiment_score":0.02372334524989128},{"text":"He should be available if you give me a call.","start":53.91,"end":55.589996,"sentiment":"neutral","sentiment_score":0.0731809128075838}],"sentiment":"neutral","sentiment_score":0.034124045458156615,"num_words":24,"start":30.349998,"end":55.589996},{"sentences":[{"text":"So so you're doing what are you doing?","start":55.589996,"end":57.429996,"sentiment":"neutral","sentiment_score":0.029291499638929963},{"text":"You're doing our IT solutions or something, are you?","start":57.429996,"end":60.25,"sentiment":"neutral","sentiment_score":0.004567577451881435},{"text":"Okay.","start":63.35,"end":63.829998,"sentiment":"neutral","sentiment_score":0.03508159518241882},{"text":"Yeah.","start":63.829998,"end":64.149994,"sentiment":"neutral","sentiment_score":0.01736387051641941},{"text":"Touch base with Phil.","start":64.149994,"end":65.45,"sentiment":"neutral","sentiment_score":0.008303551468998194}],"sentiment":"neutral","sentiment_score":0.015699994163182768,"num_words":23,"start":55.589996,"end":65.45},{"sentences":[{"text":"Yep.","start":65.99,"end":66.47,"sentiment":"neutral","sentiment_score":0.04369327425956726},{"text":"Touch base with Phil.","start":66.47,"end":67.77,"sentiment":"neutral","sentiment_score":0.02788160415366292},{"text":"I don't have any concerns.","start":75.245,"end":76.445,"sentiment":"neutral","sentiment_score":-0.21597135663032532},{"text":"I'm not even sure what you guys do for our business.","start":76.445,"end":78.765,"sentiment":"neutral","sentiment_score":-0.18899578804319556},{"text":"That's what I'm saying.","start":78.765,"end":79.485,"sentiment":"neutral","sentiment_score":-0.08756611496210098}],"sentiment":"neutral","sentiment_score":-0.1341542088240385,"num_words":25,"start":65.99,"end":79.485},{"sentences":[{"text":"Phil looks up there at IT, so you talk to him.","start":79.485,"end":82.225,"sentiment":"neutral","sentiment_score":-0.021161020479419014},{"text":"Yep.","start":84.754875,"end":84.91487,"sentiment":"neutral","sentiment_score":0.19355711340904236},{"text":"Cool.","start":84.91487,"end":85.41487,"sentiment":"positive","sentiment_score":0.5433037281036377},{"text":"Bye.","start":86.59487,"end":86.91487,"sentiment":"neutral","sentiment_score":0.1951378583908081},{"text":"Bye.","start":86.91487,"end":87.41487,"sentiment":"neutral","sentiment_score":0.07663637399673462}],"sentiment":"neutral","sentiment_score":0.051724256575107576,"num_words":15,"start":79.485,"end":87.41487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Hello, sir?\n\nChannel 1: Yep.\n\nChannel 0: Hi, Abby. Again, so I I tried to reach out to Dana, but he's still with a different client. We are asking your availability next week, sir, Tuesday or Thursday. Are you available?\n\nChannel 1: Probably Thursday, but what I'll do is I'll give you Phil's number.\n\nChannel 0: Oh,\n\nChannel 1: He\n\nChannel 0: Phil.\n\nChannel 1: looks\n\nChannel 0: Okay.\n\nChannel 1: after\n\nChannel 0: Okay.\n\nChannel 1: I'll give you Phil's number. He looks after all of our IT stuff at work.\n\nChannel 0: Okay. Is that p like Paul, h I l, Phil?\n\nChannel 1: Yeah. Phil, have you got\n\nChannel 0: Okay.\n\nChannel 1: his details?\n\nChannel 0: No. We don't we don't have his details. What is his number? Uh-huh.\n\nChannel 1: So his number is 0430\n\nChannel 0: Uh-huh.\n\nChannel 1: 913500.\n\nChannel 0: Nine one three 500. So he is available today and tomorrow,\n\nChannel 1: Yeah. He\n\nChannel 0: maybe?\n\nChannel 1: should be available if you give me a call. So so you're doing what are you doing? You're doing our IT solutions or something, are you?\n\nChannel 0: Yes. Correct. IT review. Right. You're right.\n\nChannel 1: Okay.\n\nChannel 0: Anything\n\nChannel 1: Yeah. Touch\n\nChannel 0: related\n\nChannel 1: base with\n\nChannel 0: to\n\nChannel 1: Phil.\n\nChannel 0: IT.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Touch base\n\nChannel 0: So\n\nChannel 1: with\n\nChannel 0: what\n\nChannel 1: Phil.\n\nChannel 0: what you will tell Phil is whatever concerns you have so that Phil can relay it to us. Is that okay?\n\nChannel 1: I don't have any concerns. I'm not even sure what you guys do for our business. That's what I'm saying. Phil\n\nChannel 0: Okay.\n\nChannel 1: looks up there at IT, so you talk to\n\nChannel 0: Of\n\nChannel 1: him.\n\nChannel 0: oh, yeah. I know. I understand. Okay. Okay.\n\nCopy.\n\nChannel 1: Yep.\n\nChannel 0: Thank\n\nChannel 1: Cool.\n\nChannel 0: you, sir. Take care. We'll call\n\nChannel 1: Bye.\n\nChannel 0: Phil.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.034640222787857056}],"sentiment":"neutral","sentiment_score":0.034640222787857056,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hello, sir?","start":1.28,"end":2.26,"sentiment":"neutral","sentiment_score":0.0498513076454401}],"sentiment":"neutral","sentiment_score":0.0498513076454401,"channel":0,"num_words":2,"start":1.28,"end":2.26},{"sentences":[{"text":"Yep.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.07249750941991806}],"sentiment":"neutral","sentiment_score":0.07249750941991806,"channel":1,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"Hi, Abby.","start":2.72,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.05837539583444595},{"text":"Again, so I I tried to reach out to Dana, but he's still with a different 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is trying to reach Dana but she is busy with another client. The agent offers to give Phil's number to call back next week and discusses the customer's IT business. The agent assures the customer that they have no concerns and will pass on the message to Phil."},"intents":{"segments":[{"text":"Abby. Again, so I I tried to reach out to Dana, but he's still with a different client. We are asking your availability next week, sir, Tuesday or Thursday. Are you available?","start_word":5,"end_word":36,"intents":[{"intent":"Inquire availability","confidence_score":0.027599273}]},{"text":"Again, so I I tried to reach out to Dana, but he's still with a different client. We are asking your availability next week, sir, Tuesday or Thursday. Are you available?","start_word":6,"end_word":36,"intents":[{"intent":"Reach out to dana","confidence_score":0.21083327}]},{"text":"Probably Thursday, but what I'll do is I'll give you Phil's number. Oh, He Phil.","start_word":37,"end_word":51,"intents":[{"intent":"Give phil's number","confidence_score":0.047797434}]},{"text":"Is that p like Paul, h I l, Phil? Yeah. Phil, have you got Okay. his details? No. We don't we don't have his details. What is his number?","start_word":72,"end_word":100,"intents":[{"intent":"Collect it details","confidence_score":0.0012277692}]},{"text":"Touch base So with what Phil. what you will tell Phil is whatever concerns you have so that Phil can relay it to us. Is that okay?","start_word":168,"end_word":194,"intents":[{"intent":"Relay concerns","confidence_score":0.10267354}]},{"text":"I understand. Okay. Okay. Copy.","start_word":232,"end_word":236,"intents":[{"intent":"Confirm understanding","confidence_score":0.06044961}]}]},"sentiments":{"segments":[{"text":"Hi. Hello, sir? Hi, Yep. Abby. Again, so I I tried to reach out to Dana, but he's still with a different client. We are asking your availability next week, sir, Tuesday or Thursday. Are you available? Probably Thursday, but what I'll do is I'll give you Phil's number. Oh, He Phil. looks Okay. after Okay. I'll give you Phil's number. He looks after all of our IT stuff at work. Okay. Is that p like Paul, h I l, Phil? Yeah. Phil, have you got Okay. his details? No. We don't we don't have his details. What is his number? Uh-huh. So his number is 0430 Uh-huh. 913500. Nine one three 500. So he is available today and tomorrow, Yeah. maybe? He should be available if you give me a call. So so you're doing what are you doing? You're doing our IT solutions or something, are you? Yes. Correct. IT review. Right. You're right. Okay. Anything Yeah. Touch related base to with Phil. IT. Yep. Yeah. Touch base So with what Phil. what you will tell Phil is whatever concerns you have so that Phil can relay it to us. Is that okay? I don't have any concerns. I'm not even sure what you guys do for our business. That's what I'm saying. 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