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Shirley.","start":47.015,"end":48.155,"sentiment":"positive","sentiment_score":0.587001696228981}],"sentiment":"positive","sentiment_score":0.587001696228981,"channel":1,"num_words":4,"start":47.015,"end":48.155},{"sentences":[{"text":"Okay.","start":47.665,"end":48.165,"sentiment":"neutral","sentiment_score":0.28400272130966187},{"text":"Bye","start":48.545,"end":48.785,"sentiment":"neutral","sentiment_score":0.20420882105827332}],"sentiment":"neutral","sentiment_score":0.2441057711839676,"channel":0,"num_words":2,"start":47.665,"end":48.785},{"sentences":[{"text":"Okay.","start":48.614998,"end":49.114998,"sentiment":"neutral","sentiment_score":0.17769646644592285}],"sentiment":"neutral","sentiment_score":0.17769646644592285,"channel":1,"num_words":1,"start":48.614998,"end":49.114998},{"sentences":[{"text":"bye.","start":48.785,"end":49.285,"sentiment":"neutral","sentiment_score":0.106781005859375}],"sentiment":"neutral","sentiment_score":0.106781005859375,"channel":0,"num_words":1,"start":48.785,"end":49.285}]},"summary":{"result":"success","short":"A representative from Gutter Clean Force called a customer named Ruby to follow up on her recent inquiry about their services. Ruby asked if she could call back later since she was leaving for somewhere. The representative agreed to call back later or at their earliest convenience."},"intents":{"segments":[{"text":"Hold back thank later. you. Bye bye. Okay? So we just give you a call later. Okay? Or you just give us a call later, Alright. please? No worries.","start_word":80,"end_word":108,"intents":[{"intent":"Call back","confidence_score":0.0041253897}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. Hello. Good morning. Yeah. Is this Rapunger or is this Ruby? Yeah. Alright.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.11159495264291765},{"text":"Good morning. How are you, Ruby?","start_word":17,"end_word":22,"sentiment":"positive","sentiment_score":0.41654863953590393},{"text":"How are you today? Okay. This is Amira from Gutter Clean Force. I'm just calling about your recent inquiry for Gutter Cleaning. Yeah. Yeah. Yeah. So But is it okay if yeah. you call us later because we are just leaving also for somewhere, please? Oh, okay. Okay. I'm Okay. so sorry Alright. to bother Oh, you. Hold back thank later. you. Bye bye. Okay? So we just give you a call later. Okay? Or you just give us a call later, Alright. please? No worries.","start_word":23,"end_word":108,"sentiment":"neutral","sentiment_score":0.030757460743188855},{"text":"Thank Okay. you very much, Shirley.","start_word":109,"end_word":114,"sentiment":"positive","sentiment_score":0.5187179446220398},{"text":"Okay. Bye Okay. bye.","start_word":115,"end_word":118,"sentiment":"neutral","sentiment_score":0.19557805359363556}],"average":{"sentiment":"neutral","sentiment_score":0.09439137433026289}}}}