{"metadata":{"transaction_key":"deprecated","request_id":"01a0a24f-dc70-7200-b0b9-89521d8eed5a","sha256":"79e39b654f41fa2cc6f14020c97956b3564fd6629352e09486a5526f29648abb","created":"2026-09-14T23:45:39.035Z","duration":73.367935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Cameron.","confidence":0.986084,"words":[{"word":"i'm","start":6.56,"end":6.8799996,"confidence":0.8552246,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.018222058191895485},{"word":"looking","start":6.8799996,"end":7.2,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.02447858825325966},{"word":"for","start":7.2,"end":7.6,"confidence":0.9038086,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.026845276355743408},{"word":"cameron","start":7.6,"end":8.1,"confidence":0.986084,"punctuated_word":"Cameron.","sentiment":"neutral","sentiment_score":0.06381618231534958}],"paragraphs":{"transcript":"\nI'm looking for Cameron.","paragraphs":[{"sentences":[{"text":"I'm looking for Cameron.","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":0.03334052627906203}],"sentiment":"neutral","sentiment_score":0.03334052627906203,"num_words":4,"start":6.56,"end":8.1}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Cameron. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0443432591855526},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.023844078183174133},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011594628915190697},{"word":"record","start":0.96,"end":1.36,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0003265663981437683},{"word":"your","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010873351246118546},{"word":"name","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.005224883556365967},{"word":"and","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012589728459715843},{"word":"reason","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.01139547862112522},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008568620309233665},{"word":"calling","start":2.56,"end":3.04,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.006674528121948242},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02437397465109825},{"word":"see","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02433151751756668},{"word":"if","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019546575844287872},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005145231261849403},{"word":"person","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.006940070539712906},{"word":"is","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007243964821100235},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.01138664409518242},{"word":"thanks","start":14.655,"end":15.055,"confidence":0.82836914,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6075835227966309},{"word":"cameron","start":15.055,"end":15.555,"confidence":0.9980469,"punctuated_word":"Cameron.","sentiment":"positive","sentiment_score":0.4809519350528717},{"word":"please","start":15.935,"end":16.335,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0121927410364151},{"word":"stay","start":16.335,"end":16.655,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.003959253430366516},{"word":"on","start":16.655,"end":16.895,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05516737699508667},{"word":"the","start":16.895,"end":16.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19786255061626432},{"word":"line","start":16.975,"end":17.475,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.04218553006649017},{"word":"i'm","start":39.035,"end":39.355,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3700633645057678},{"word":"sorry","start":39.355,"end":39.835,"confidence":0.98950195,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3841002583503723},{"word":"this","start":39.835,"end":40.074997,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6361954808235168},{"word":"person","start":40.074997,"end":40.395,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5590693354606628},{"word":"is","start":40.395,"end":40.555,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5611197352409363},{"word":"not","start":40.555,"end":40.795,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5132827162742615},{"word":"available","start":40.795,"end":41.295,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4830450117588043},{"word":"if","start":41.754997,"end":41.914997,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.277445524930954},{"word":"you","start":41.914997,"end":42.074997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1761000156402588},{"word":"would","start":42.074997,"end":42.235,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18367727100849152},{"word":"like","start":42.235,"end":42.475,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17288053035736084},{"word":"to","start":42.475,"end":42.635,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20761191844940183},{"word":"leave","start":42.635,"end":42.795,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23211844265460968},{"word":"an","start":42.795,"end":43.035,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.22281216084957123},{"word":"additional","start":43.035,"end":43.515,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2359734922647476},{"word":"message","start":43.515,"end":44.015,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2657504677772522},{"word":"please","start":44.235,"end":44.555,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2196522355079651},{"word":"reply","start":44.555,"end":45.035,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.30225706100463867},{"word":"after","start":45.035,"end":45.355,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15341629087924957},{"word":"the","start":45.355,"end":45.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18530690670013428},{"word":"tone","start":45.515,"end":46.015,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1187565177679062}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Cameron. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.0443432591855526},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.011837919359095395},{"text":"Thanks, Cameron.","start":14.655,"end":15.555,"sentiment":"positive","sentiment_score":0.5442677289247513},{"text":"Please stay on the line.","start":15.935,"end":17.475,"sentiment":"neutral","sentiment_score":0.03893848061561584},{"text":"I'm sorry.","start":39.035,"end":39.835,"sentiment":"negative","sentiment_score":-0.37708181142807007}],"sentiment":"neutral","sentiment_score":0.029339007961635407,"num_words":26,"start":0.24,"end":39.835},{"sentences":[{"text":"This person is not available.","start":39.835,"end":41.295,"sentiment":"negative","sentiment_score":-0.5505424559116363},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.754997,"end":46.015,"sentiment":"neutral","sentiment_score":-0.21098277398518153}],"sentiment":"neutral","sentiment_score":-0.3003405850184591,"num_words":19,"start":39.835,"end":46.015}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Cameron.\n\nChannel 1: Thanks, Cameron. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.0443432591855526},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.011837919359095395}],"sentiment":"neutral","sentiment_score":0.013749998172416407,"channel":1,"num_words":17,"start":0.24,"end":4.9},{"sentences":[{"text":"I'm looking for Cameron.","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":0.03334052627906203}],"sentiment":"neutral","sentiment_score":0.03334052627906203,"channel":0,"num_words":4,"start":6.56,"end":8.1},{"sentences":[{"text":"Thanks, Cameron.","start":14.655,"end":15.555,"sentiment":"positive","sentiment_score":0.5442677289247513},{"text":"Please stay on the line.","start":15.935,"end":17.475,"sentiment":"neutral","sentiment_score":0.03893848061561584},{"text":"I'm sorry.","start":39.035,"end":39.835,"sentiment":"negative","sentiment_score":-0.37708181142807007},{"text":"This person is not available.","start":39.835,"end":41.295,"sentiment":"negative","sentiment_score":-0.5505424559116363},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.754997,"end":46.015,"sentiment":"neutral","sentiment_score":-0.21098277398518153}],"sentiment":"neutral","sentiment_score":-0.18490738847426005,"channel":1,"num_words":28,"start":14.655,"end":46.015}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Cameron. Thanks, Cameron. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Cameron. Thanks, Cameron. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":1,"end_word":48,"intents":[{"intent":"Record name and reason for calling","confidence_score":0.009135273}]},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":23,"end_word":48,"intents":[{"intent":"Stay on the line","confidence_score":0.35343498}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"intents":[{"intent":"Leave message","confidence_score":0.5374599}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Cameron.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.019935712218284607},{"text":"Thanks, Cameron.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.5442677140235901},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.025417812168598175},{"text":"I'm sorry. This person is not available.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.46492257714271545},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"sentiment":"neutral","sentiment_score":-0.215387225151062}],"average":{"sentiment":"neutral","sentiment_score":-0.08407006334902635}}}}