{"metadata":{"transaction_key":"deprecated","request_id":"019e80f4-2366-7863-a520-2cfbeb56b6c8","sha256":"eb29d0b2eceb2b1ccabd09ed25ed038457ed80357b36ea0edd17ff58ac299a88","created":"2026-06-01T02:12:25.824Z","duration":93.671936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":269,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":309,"output_tokens":309},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":309,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Earth Health support. Yeah. Hello? Okay. I see. What I'm going to do now is send you an email instruction asking you for a speed test result. Then once I receive that one, I am going to report it to the network team for them to further check. Then I'll get back to you for updates then. Is that okay? Yeah. Let me just mhmm. Yeah. Let me just confirm the email address if it's correct. So it's h p dot x u e two 015@gmail.com. Okay. I'll send an email message to that email shortly. Okay then. Bye for now. Have a great day.","confidence":0.99902344,"words":[{"word":"hello","start":1.4399999,"end":1.9399999,"confidence":0.9838867,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11687004566192628},{"word":"good","start":2.0,"end":2.24,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.36204615235328674},{"word":"morning","start":2.24,"end":2.74,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.30304765701293945},{"word":"this","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17511646449565887},{"word":"is","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.164641335606575},{"word":"maureen","start":3.28,"end":3.78,"confidence":0.8833008,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.22532205283641815},{"word":"from","start":3.84,"end":4.16,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18465162813663483},{"word":"earth","start":4.16,"end":4.56,"confidence":0.33862305,"punctuated_word":"Earth","sentiment":"neutral","sentiment_score":0.13376843929290771},{"word":"health","start":4.56,"end":4.88,"confidence":0.39282227,"punctuated_word":"Health","sentiment":"neutral","sentiment_score":0.17533905804157257},{"word":"support","start":4.88,"end":5.38,"confidence":0.8720703,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2294506728649139},{"word":"yeah","start":5.44,"end":5.94,"confidence":0.8063965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1243465095758438},{"word":"hello","start":26.505001,"end":27.005001,"confidence":0.7944336,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0009652054868638515},{"word":"okay","start":31.24,"end":31.64,"confidence":0.97216797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05724132061004639},{"word":"i","start":31.64,"end":31.72,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044347211718559265},{"word":"see","start":31.72,"end":32.22,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.058960944414138794},{"word":"what","start":33.72,"end":34.2,"confidence":0.8769531,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.07022380828857422},{"word":"i'm","start":34.2,"end":34.6,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05851113423705101},{"word":"going","start":34.6,"end":34.92,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06680037826299667},{"word":"to","start":34.92,"end":35.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06284023821353912},{"word":"do","start":35.0,"end":35.239998,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06914835423231125},{"word":"now","start":35.239998,"end":35.48,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.05663709342479706},{"word":"is","start":35.48,"end":35.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06740604341030121},{"word":"send","start":35.72,"end":36.04,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06833287328481674},{"word":"you","start":36.04,"end":36.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08026932179927826},{"word":"an","start":36.2,"end":36.44,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06896883249282837},{"word":"email","start":36.44,"end":36.94,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08176685869693756},{"word":"instruction","start":37.079998,"end":37.579998,"confidence":0.9892578,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.05458635836839676},{"word":"asking","start":39.239998,"end":39.64,"confidence":0.9160156,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.0707709863781929},{"word":"you","start":39.64,"end":39.879997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06052294000983238},{"word":"for","start":39.879997,"end":40.28,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06823461502790451},{"word":"a","start":40.28,"end":40.6,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07103223353624344},{"word":"speed","start":40.6,"end":40.92,"confidence":0.99316406,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.03395573049783707},{"word":"test","start":40.92,"end":41.16,"confidence":0.9980469,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.03944564610719681},{"word":"result","start":41.16,"end":41.66,"confidence":0.9543457,"punctuated_word":"result.","sentiment":"neutral","sentiment_score":0.04051267355680466},{"word":"then","start":42.165,"end":42.405,"confidence":1.0,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.037335313856601715},{"word":"once","start":42.405,"end":42.725,"confidence":0.9941406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.03893757984042168},{"word":"i","start":42.725,"end":42.965,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03178071975708008},{"word":"receive","start":42.965,"end":43.364998,"confidence":0.80322266,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.042174726724624634},{"word":"that","start":43.364998,"end":43.524998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.051963262259960175},{"word":"one","start":43.524998,"end":43.765,"confidence":0.9970703,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.0361856147646904},{"word":"i","start":43.765,"end":43.925,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03284934163093567},{"word":"am","start":43.925,"end":44.165,"confidence":0.515625,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.03555234149098396},{"word":"going","start":44.165,"end":44.485,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.047740496695041656},{"word":"to","start":44.485,"end":44.645,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04570045322179794},{"word":"report","start":44.645,"end":44.965,"confidence":1.0,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.010127682238817217},{"word":"it","start":44.965,"end":45.125,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.024900268763303757},{"word":"to","start":45.125,"end":45.285,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02198755368590355},{"word":"the","start":45.285,"end":45.445,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020035788416862488},{"word":"network","start":45.445,"end":45.844997,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.0154448002576828},{"word":"team","start":45.844997,"end":46.085,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.012389689683914185},{"word":"for","start":46.085,"end":46.245,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.038205649703741074},{"word":"them","start":46.245,"end":46.485,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.012367699295282364},{"word":"to","start":46.485,"end":46.645,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034991100430488586},{"word":"further","start":46.645,"end":47.045,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.020018476992845535},{"word":"check","start":47.045,"end":47.545,"confidence":0.7980957,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.02797122858464718},{"word":"then","start":47.765,"end":48.085,"confidence":0.99902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.039185866713523865},{"word":"i'll","start":48.085,"end":48.405,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04409661889076233},{"word":"get","start":48.405,"end":48.645,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.043272536247968674},{"word":"back","start":48.645,"end":48.805,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.034275416284799576},{"word":"to","start":48.805,"end":49.045,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03851231187582016},{"word":"you","start":49.045,"end":49.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048661381006240845},{"word":"for","start":49.605,"end":49.844997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.035012707114219666},{"word":"updates","start":49.844997,"end":50.324997,"confidence":0.99121094,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.02294842153787613},{"word":"then","start":50.324997,"end":50.645,"confidence":0.99365234,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.024400990456342697},{"word":"is","start":50.645,"end":50.805,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02614389918744564},{"word":"that","start":50.805,"end":51.045,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03718891367316246},{"word":"okay","start":51.045,"end":51.545,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.027988236397504807},{"word":"yeah","start":51.845,"end":52.345,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01218140870332718},{"word":"let","start":52.644997,"end":52.805,"confidence":0.8671875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0018031597137451172},{"word":"me","start":52.805,"end":53.045,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03284629434347153},{"word":"just","start":53.045,"end":53.285,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.028868937864899635},{"word":"mhmm","start":57.204998,"end":57.704998,"confidence":0.97839355,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.07425057888031006},{"word":"yeah","start":60.760002,"end":61.260002,"confidence":0.97631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09577619284391405},{"word":"let","start":62.68,"end":62.920002,"confidence":0.8256836,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02481831982731819},{"word":"me","start":62.920002,"end":63.16,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02839016541838646},{"word":"just","start":63.16,"end":63.64,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02899331972002983},{"word":"confirm","start":63.64,"end":64.14,"confidence":0.97509766,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.027540739625692368},{"word":"the","start":64.28,"end":64.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03337516263127327},{"word":"email","start":64.68,"end":65.08,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03965453058481216},{"word":"address","start":65.08,"end":65.58,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.028892863541841507},{"word":"if","start":66.28,"end":66.44,"confidence":0.7763672,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04318225011229515},{"word":"it's","start":66.44,"end":66.76,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03670318424701691},{"word":"correct","start":66.76,"end":67.16,"confidence":0.9975586,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.038991767913103104},{"word":"so","start":67.16,"end":67.66,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.033994272351264954},{"word":"it's","start":67.72,"end":68.22,"confidence":0.98583984,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03240597993135452},{"word":"h","start":68.6,"end":69.0,"confidence":0.9921875,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.024671241641044617},{"word":"p","start":69.0,"end":69.5,"confidence":0.9951172,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.021119043231010437},{"word":"dot","start":69.72,"end":70.22,"confidence":1.0,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.02231930010020733},{"word":"x","start":70.785,"end":71.285,"confidence":0.99902344,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.023075146600604057},{"word":"u","start":71.345,"end":71.665,"confidence":0.9980469,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.027974817901849747},{"word":"e","start":71.665,"end":72.165,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.026289332658052444},{"word":"two","start":72.865,"end":73.185,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.01763770543038845},{"word":"015@gmail.com","start":73.185,"end":76.085,"confidence":0.9928589,"punctuated_word":"015@gmail.com.","sentiment":"neutral","sentiment_score":0.016918281093239784},{"word":"okay","start":78.305,"end":78.705,"confidence":0.9633789,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07419083267450333},{"word":"i'll","start":78.705,"end":78.945,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08635967969894409},{"word":"send","start":78.945,"end":79.185,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0875084325671196},{"word":"an","start":79.185,"end":79.345,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07167745381593704},{"word":"email","start":79.345,"end":79.845,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.10994666069746016},{"word":"message","start":80.465,"end":80.945,"confidence":0.92578125,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.07334661483764648},{"word":"to","start":80.945,"end":81.105,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0979384034872055},{"word":"that","start":81.105,"end":81.265,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09028806537389757},{"word":"email","start":81.265,"end":81.585,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.094910629093647},{"word":"shortly","start":81.585,"end":82.085,"confidence":0.9980469,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.07000541687011719},{"word":"okay","start":85.65694,"end":85.896935,"confidence":0.68603516,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.12724913656711578},{"word":"then","start":85.896935,"end":86.396935,"confidence":0.95532227,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.14853434264659882},{"word":"bye","start":86.85693,"end":87.09694,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16503702104091644},{"word":"for","start":87.09694,"end":87.33694,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1573108732700348},{"word":"now","start":87.33694,"end":87.83694,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.19482263922691345},{"word":"have","start":88.536934,"end":88.77693,"confidence":0.9892578,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6021740436553955},{"word":"a","start":88.77693,"end":88.85693,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6338088512420654},{"word":"great","start":88.85693,"end":89.09694,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6461989283561707},{"word":"day","start":89.09694,"end":89.59694,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5771480202674866}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Earth Health support. Yeah. Hello?\n\nOkay. I see. What I'm going to do now is send you an email instruction asking you for a speed test result. Then once I receive that one, I am going to report it to the network team for them to further check. Then I'll get back to you for updates then.\n\nIs that okay? Yeah. Let me just mhmm. Yeah. Let me just confirm the email address if it's correct.\n\nSo it's h p dot x u e two 015@gmail.com. Okay. I'll send an email message to that email shortly. Okay then. Bye for now.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.11687004566192628},{"text":"Good morning.","start":2.0,"end":2.74,"sentiment":"neutral","sentiment_score":0.3325469046831131},{"text":"This is Maureen from Earth Health support.","start":2.8,"end":5.38,"sentiment":"neutral","sentiment_score":0.18404137875352586},{"text":"Yeah.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.1243465095758438},{"text":"Hello?","start":26.505001,"end":27.005001,"sentiment":"neutral","sentiment_score":-0.0009652054868638515}],"sentiment":"neutral","sentiment_score":0.18280290086598447,"num_words":12,"start":1.4399999,"end":27.005001},{"sentences":[{"text":"Okay.","start":31.24,"end":31.64,"sentiment":"neutral","sentiment_score":0.05724132061004639},{"text":"I see.","start":31.64,"end":32.22,"sentiment":"neutral","sentiment_score":0.05165407806634903},{"text":"What I'm going to do now is send you an email instruction asking you for a speed test result.","start":33.72,"end":41.66,"sentiment":"neutral","sentiment_score":0.06262979578030736},{"text":"Then once I receive that one, I am going to report it to the network team for them to further check.","start":42.165,"end":47.545,"sentiment":"neutral","sentiment_score":0.02923240042513325},{"text":"Then I'll get back to you for updates then.","start":47.765,"end":50.645,"sentiment":"neutral","sentiment_score":0.03670736112528377}],"sentiment":"neutral","sentiment_score":0.044130043377383396,"num_words":52,"start":31.24,"end":50.645},{"sentences":[{"text":"Is that okay?","start":50.645,"end":51.545,"sentiment":"neutral","sentiment_score":0.030440349752704304},{"text":"Yeah.","start":51.845,"end":52.345,"sentiment":"neutral","sentiment_score":0.01218140870332718},{"text":"Let me just mhmm.","start":52.644997,"end":57.704998,"sentiment":"neutral","sentiment_score":-0.034442242700606585},{"text":"Yeah.","start":60.760002,"end":61.260002,"sentiment":"neutral","sentiment_score":-0.09577619284391405},{"text":"Let me just confirm the email address if it's correct.","start":62.68,"end":67.16,"sentiment":"neutral","sentiment_score":0.033054230362176897}],"sentiment":"neutral","sentiment_score":0.01055261041772993,"num_words":19,"start":50.645,"end":67.16},{"sentences":[{"text":"So it's h p dot x u e two 015@gmail.com.","start":67.16,"end":76.085,"sentiment":"neutral","sentiment_score":0.024640512093901633},{"text":"Okay.","start":78.305,"end":78.705,"sentiment":"neutral","sentiment_score":0.07419083267450333},{"text":"I'll send an email message to that email shortly.","start":78.705,"end":82.085,"sentiment":"neutral","sentiment_score":0.08688681738244163},{"text":"Okay then.","start":85.65694,"end":86.396935,"sentiment":"neutral","sentiment_score":0.1378917396068573},{"text":"Bye for now.","start":86.85693,"end":87.83694,"sentiment":"neutral","sentiment_score":0.1723901778459549}],"sentiment":"neutral","sentiment_score":0.07582125291228295,"num_words":25,"start":67.16,"end":87.83694},{"sentences":[{"text":"Have a great day.","start":88.536934,"end":89.59694,"sentiment":"positive","sentiment_score":0.6148324608802795}],"sentiment":"positive","sentiment_score":0.6148324608802795,"num_words":4,"start":88.536934,"end":89.59694}]}}]},{"alternatives":[{"transcript":"Hi. Hi. This is Huiping, and I just called for the Internet Internet speed issues. And I tried to just reboot the Internet connection after twenty minutes, and it still has any issues. And the the download and the upload, the keypad around the ten ninety ten. Yeah. Yeah. Yeah. Yeah. Okay. Yeah. Because it's it's it's already several times about this Internet speed is very slow. So, yeah, it's better to check it. Okay. Yeah. Yep. Yes. Correct. Yeah. Okay. Sounds good. Okay. Alright. Thank you. Thank you. You too. Bye.","confidence":0.9699707,"words":[{"word":"hi","start":4.0,"end":4.5,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1950109750032425},{"word":"hi","start":6.64,"end":6.96,"confidence":0.9753418,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09559546411037444},{"word":"this","start":6.96,"end":7.2,"confidence":0.9707031,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07458288222551346},{"word":"is","start":7.2,"end":7.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08410003781318665},{"word":"huiping","start":7.52,"end":8.0,"confidence":0.56608075,"punctuated_word":"Huiping,","sentiment":"neutral","sentiment_score":0.053801875561475754},{"word":"and","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04137109220027923},{"word":"i","start":8.24,"end":8.4,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028447110205888748},{"word":"just","start":8.4,"end":8.639999,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0362359881401062},{"word":"called","start":8.639999,"end":8.96,"confidence":0.62890625,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.01776893064379692},{"word":"for","start":8.96,"end":9.28,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.028787365183234215},{"word":"the","start":9.28,"end":9.679999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017505541443824768},{"word":"internet","start":9.679999,"end":10.179999,"confidence":0.9394531,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.012996412813663484},{"word":"internet","start":10.88,"end":11.28,"confidence":0.70410156,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.023631751537323},{"word":"speed","start":11.28,"end":11.679999,"confidence":0.31713867,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.017269130796194077},{"word":"issues","start":11.679999,"end":12.179999,"confidence":0.79125977,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":0.006100809201598167},{"word":"and","start":12.4,"end":12.9,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.010543391108512878},{"word":"i","start":14.615,"end":14.934999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05182899534702301},{"word":"tried","start":14.934999,"end":15.415,"confidence":0.9160156,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.07226274907588959},{"word":"to","start":15.415,"end":15.575,"confidence":0.67822266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08598402887582779},{"word":"just","start":15.575,"end":16.075,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06727954000234604},{"word":"reboot","start":16.935,"end":17.435,"confidence":0.9790039,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":-0.10458377748727798},{"word":"the","start":18.055,"end":18.295,"confidence":0.80322266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13013339042663574},{"word":"internet","start":18.295,"end":18.695,"confidence":0.97998047,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.114524245262146},{"word":"connection","start":18.695,"end":19.195,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.13585376739501953},{"word":"after","start":19.974998,"end":20.474998,"confidence":0.98535156,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06262010335922241},{"word":"twenty","start":20.695,"end":21.095,"confidence":0.99316406,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.035425640642642975},{"word":"minutes","start":21.095,"end":21.494999,"confidence":0.8742676,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.048805031925439835},{"word":"and","start":21.494999,"end":21.974998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06939539313316345},{"word":"it","start":21.974998,"end":22.134998,"confidence":0.3959961,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13519853353500366},{"word":"still","start":22.134998,"end":22.375,"confidence":0.9863281,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1182478740811348},{"word":"has","start":22.375,"end":22.695,"confidence":0.89453125,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.13001984357833862},{"word":"any","start":22.695,"end":23.015,"confidence":0.60253906,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.11115984618663788},{"word":"issues","start":23.015,"end":23.515,"confidence":0.9326172,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.13556113839149475},{"word":"and","start":23.735,"end":23.895,"confidence":0.8984375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009147420525550842},{"word":"the","start":23.895,"end":24.134998,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023065045475959774},{"word":"the","start":24.134998,"end":24.294998,"confidence":0.8774414,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011625818908214567},{"word":"download","start":24.294998,"end":24.695,"confidence":0.99609375,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.023220058530569077},{"word":"and","start":24.695,"end":24.935,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016243454068899155},{"word":"the","start":24.935,"end":25.015,"confidence":0.50439453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0042202770709991455},{"word":"upload","start":25.015,"end":25.494999,"confidence":0.6574707,"punctuated_word":"upload,","sentiment":"neutral","sentiment_score":-0.004873692058026791},{"word":"the","start":25.494999,"end":25.89,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005038272589445114},{"word":"keypad","start":26.13,"end":26.63,"confidence":0.9082031,"punctuated_word":"keypad","sentiment":"neutral","sentiment_score":-0.011021963320672512},{"word":"around","start":27.17,"end":27.57,"confidence":0.54589844,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.0060627516359090805},{"word":"the","start":27.57,"end":27.73,"confidence":0.8857422,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0021390151232481003},{"word":"ten","start":27.73,"end":28.05,"confidence":0.86621094,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.0019444236531853676},{"word":"ninety","start":28.05,"end":28.369999,"confidence":0.64160156,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":-0.0038793503772467375},{"word":"ten","start":28.849998,"end":29.33,"confidence":0.9033203,"punctuated_word":"ten.","sentiment":"neutral","sentiment_score":-0.008737247437238693},{"word":"yeah","start":29.33,"end":29.83,"confidence":0.8457031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04158363491296768},{"word":"yeah","start":49.845,"end":50.245003,"confidence":0.67456055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.035855285823345184},{"word":"yeah","start":50.245003,"end":50.725,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029275592416524887},{"word":"yeah","start":50.725,"end":51.225,"confidence":0.9663086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02765238657593727},{"word":"okay","start":52.36,"end":52.76,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007649390026926994},{"word":"yeah","start":52.76,"end":53.16,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015228526666760445},{"word":"because","start":53.16,"end":53.48,"confidence":0.8105469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.04767580330371857},{"word":"it's","start":53.48,"end":53.98,"confidence":0.78271484,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07483513653278351},{"word":"it's","start":54.04,"end":54.36,"confidence":0.8322754,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08205382525920868},{"word":"it's","start":54.36,"end":54.68,"confidence":0.8737793,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0914030224084854},{"word":"already","start":54.68,"end":55.0,"confidence":0.98291016,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.09504443407058716},{"word":"several","start":55.0,"end":55.399998,"confidence":0.9819336,"punctuated_word":"several","sentiment":"neutral","sentiment_score":-0.0821317806839943},{"word":"times","start":55.399998,"end":55.8,"confidence":0.98095703,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.0783805102109909},{"word":"about","start":55.8,"end":56.3,"confidence":0.54345703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.083460234105587},{"word":"this","start":57.64,"end":57.879997,"confidence":0.7338867,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.24342350661754608},{"word":"internet","start":57.879997,"end":58.379997,"confidence":0.6816406,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3536793291568756},{"word":"speed","start":58.44,"end":58.84,"confidence":0.9580078,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.3187253773212433},{"word":"is","start":58.84,"end":59.0,"confidence":0.6660156,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4002364575862885},{"word":"very","start":59.0,"end":59.32,"confidence":0.9970703,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.37447232007980347},{"word":"slow","start":59.32,"end":59.72,"confidence":0.8952637,"punctuated_word":"slow.","sentiment":"neutral","sentiment_score":-0.33311450481414795},{"word":"so","start":59.72,"end":60.22,"confidence":0.85375977,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.10668094456195833},{"word":"yeah","start":60.6,"end":61.079998,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.09194807708263396},{"word":"it's","start":61.079998,"end":61.239998,"confidence":0.939209,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10580754280090332},{"word":"better","start":61.239998,"end":61.64,"confidence":0.99902344,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.11886495351791382},{"word":"to","start":61.64,"end":61.72,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10293696075677872},{"word":"check","start":61.72,"end":61.96,"confidence":0.9892578,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.09669207781553268},{"word":"it","start":61.96,"end":62.44,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.11098714917898178},{"word":"okay","start":62.44,"end":62.94,"confidence":0.90844727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013506200164556503},{"word":"yeah","start":66.76,"end":67.26,"confidence":0.9309082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03538960590958595},{"word":"yep","start":72.955,"end":73.455,"confidence":0.9301758,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.018221763893961903},{"word":"yes","start":76.715004,"end":77.115005,"confidence":0.98339844,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.044594138860702515},{"word":"correct","start":77.115005,"end":77.615005,"confidence":0.9863281,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.06545379757881165},{"word":"yeah","start":83.16,"end":83.48,"confidence":0.9699707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.102561816573143},{"word":"okay","start":83.48,"end":83.98,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17182698845863342},{"word":"sounds","start":84.04,"end":84.36,"confidence":0.9970703,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.30390822887420654},{"word":"good","start":84.36,"end":84.86,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23252102732658383},{"word":"okay","start":85.880005,"end":86.380005,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1291918158531189},{"word":"alright","start":86.68,"end":87.18,"confidence":0.93408203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15460160374641418},{"word":"thank","start":87.4,"end":87.64,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5420519709587097},{"word":"you","start":87.64,"end":88.14,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5012977123260498},{"word":"thank","start":89.4,"end":89.64,"confidence":0.69677734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5203121900558472},{"word":"you","start":89.64,"end":90.12,"confidence":0.9875488,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5026628375053406},{"word":"you","start":90.12,"end":90.36,"confidence":0.99316406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.30894482135772705},{"word":"too","start":90.36,"end":90.68,"confidence":0.99609375,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.25294697284698486},{"word":"bye","start":90.68,"end":91.18,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11444051563739777}],"paragraphs":{"transcript":"\nHi. Hi. This is Huiping, and I just called for the Internet Internet speed issues. And I tried to just reboot the Internet connection after twenty minutes, and it still has any issues. And the the download and the upload, the keypad around the ten ninety ten.\n\nYeah. Yeah. Yeah. Yeah. Okay.\n\nYeah. Because it's it's it's already several times about this Internet speed is very slow. So, yeah, it's better to check it. Okay. Yeah.\n\nYep. Yes. Correct. Yeah. Okay.\n\nSounds good. Okay. Alright. Thank you. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.1950109750032425},{"text":"Hi.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":0.09559546411037444},{"text":"This is Huiping, and I just called for the Internet Internet speed issues.","start":6.96,"end":12.179999,"sentiment":"neutral","sentiment_score":0.027753627930696193},{"text":"And I tried to just reboot the Internet connection after twenty minutes, and it still has any issues.","start":12.4,"end":23.515,"sentiment":"neutral","sentiment_score":-0.08996818276743095},{"text":"And the the download and the upload, the keypad around the ten ninety ten.","start":23.735,"end":29.33,"sentiment":"neutral","sentiment_score":-0.009094995962056731}],"sentiment":"neutral","sentiment_score":-0.023305396405742206,"num_words":47,"start":4.0,"end":29.33},{"sentences":[{"text":"Yeah.","start":29.33,"end":29.83,"sentiment":"neutral","sentiment_score":0.04158363491296768},{"text":"Yeah.","start":49.845,"end":50.245003,"sentiment":"neutral","sentiment_score":0.035855285823345184},{"text":"Yeah.","start":50.245003,"end":50.725,"sentiment":"neutral","sentiment_score":0.029275592416524887},{"text":"Yeah.","start":50.725,"end":51.225,"sentiment":"neutral","sentiment_score":0.02765238657593727},{"text":"Okay.","start":52.36,"end":52.76,"sentiment":"neutral","sentiment_score":0.007649390026926994}],"sentiment":"neutral","sentiment_score":0.028403257951140404,"num_words":5,"start":29.33,"end":52.76},{"sentences":[{"text":"Yeah.","start":52.76,"end":53.16,"sentiment":"neutral","sentiment_score":-0.015228526666760445},{"text":"Because it's it's it's already several times about this Internet speed is very slow.","start":53.16,"end":59.72,"sentiment":"neutral","sentiment_score":-0.18990258872509003},{"text":"So, yeah, it's better to check it.","start":59.72,"end":62.44,"sentiment":"neutral","sentiment_score":-0.1048453865306718},{"text":"Okay.","start":62.44,"end":62.94,"sentiment":"neutral","sentiment_score":0.013506200164556503},{"text":"Yeah.","start":66.76,"end":67.26,"sentiment":"neutral","sentiment_score":0.03538960590958595}],"sentiment":"neutral","sentiment_score":-0.1399536111857742,"num_words":24,"start":52.76,"end":67.26},{"sentences":[{"text":"Yep.","start":72.955,"end":73.455,"sentiment":"neutral","sentiment_score":0.018221763893961903},{"text":"Yes.","start":76.715004,"end":77.115005,"sentiment":"neutral","sentiment_score":0.044594138860702515},{"text":"Correct.","start":77.115005,"end":77.615005,"sentiment":"neutral","sentiment_score":0.06545379757881165},{"text":"Yeah.","start":83.16,"end":83.48,"sentiment":"neutral","sentiment_score":0.102561816573143},{"text":"Okay.","start":83.48,"end":83.98,"sentiment":"neutral","sentiment_score":0.17182698845863342}],"sentiment":"neutral","sentiment_score":0.0805317010730505,"num_words":5,"start":72.955,"end":83.98},{"sentences":[{"text":"Sounds good.","start":84.04,"end":84.86,"sentiment":"neutral","sentiment_score":0.2682146281003952},{"text":"Okay.","start":85.880005,"end":86.380005,"sentiment":"neutral","sentiment_score":0.1291918158531189},{"text":"Alright.","start":86.68,"end":87.18,"sentiment":"neutral","sentiment_score":0.15460160374641418},{"text":"Thank you.","start":87.4,"end":88.14,"sentiment":"positive","sentiment_score":0.5216748416423798},{"text":"Thank you.","start":89.4,"end":90.12,"sentiment":"positive","sentiment_score":0.5114875137805939}],"sentiment":"positive","sentiment_score":0.36081842333078384,"num_words":8,"start":84.04,"end":90.12},{"sentences":[{"text":"You too.","start":90.12,"end":90.68,"sentiment":"neutral","sentiment_score":0.28094589710235596},{"text":"Bye.","start":90.68,"end":91.18,"sentiment":"neutral","sentiment_score":0.11444051563739777}],"sentiment":"neutral","sentiment_score":0.22544410328070322,"num_words":3,"start":90.12,"end":91.18}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from\n\nChannel 1: Hi.\n\nChannel 0: Earth Health support. Yeah.\n\nChannel 1: Hi. This is Huiping, and I just called for the Internet Internet speed issues. And I tried to just reboot the Internet connection after twenty minutes, and it still has any issues. And the the download and the upload, the keypad\n\nChannel 0: Hello?\n\nChannel 1: around the ten ninety ten. Yeah.\n\nChannel 0: Okay. I see. What I'm going to do now is send you an email instruction asking you for a speed test result. Then once I receive that one, I am going to report it to the network team for them to further check. Then I'll get back to you for updates\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: then. Is\n\nChannel 1: Yeah.\n\nChannel 0: that okay? Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Let\n\nChannel 1: Yeah.\n\nChannel 0: me just\n\nChannel 1: Because it's it's it's already several times about\n\nChannel 0: mhmm.\n\nChannel 1: this Internet speed is very slow. So, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: it's better to check it. Okay.\n\nChannel 0: Let me just confirm the email address if it's\n\nChannel 1: Yeah.\n\nChannel 0: correct. So it's h p dot x u e two\n\nChannel 1: Yep.\n\nChannel 0: 015@gmail.com.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. I'll send an email message to that email shortly.\n\nChannel 1: Yeah. Okay. Sounds good.\n\nChannel 0: Okay\n\nChannel 1: Okay.\n\nChannel 0: then.\n\nChannel 1: Alright.\n\nChannel 0: Bye for now.\n\nChannel 1: Thank you.\n\nChannel 0: Have a great day.\n\nChannel 1: Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.11687004566192628},{"text":"Good morning.","start":2.0,"end":2.74,"sentiment":"neutral","sentiment_score":0.3325469046831131},{"text":"This is Maureen from","start":2.8,"end":4.16,"sentiment":"neutral","sentiment_score":0.18743287026882172}],"sentiment":"neutral","sentiment_score":0.21881361944334848,"channel":0,"num_words":7,"start":1.4399999,"end":4.16},{"sentences":[{"text":"Hi.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.1950109750032425}],"sentiment":"neutral","sentiment_score":0.1950109750032425,"channel":1,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"Earth Health support.","start":4.16,"end":5.38,"sentiment":"neutral","sentiment_score":0.17951939006646475},{"text":"Yeah.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.1243465095758438}],"sentiment":"neutral","sentiment_score":0.1657261699438095,"channel":0,"num_words":4,"start":4.16,"end":5.94},{"sentences":[{"text":"Hi.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":0.09559546411037444},{"text":"This is Huiping, and I just called for the Internet Internet speed issues.","start":6.96,"end":12.179999,"sentiment":"neutral","sentiment_score":0.027753627930696193},{"text":"And I tried to just reboot the Internet connection after twenty minutes, and it still has any issues.","start":12.4,"end":23.515,"sentiment":"neutral","sentiment_score":-0.08996818276743095},{"text":"And the the download and the upload, the keypad","start":23.735,"end":26.63,"sentiment":"neutral","sentiment_score":-0.012050666949815221}],"sentiment":"neutral","sentiment_score":-0.031011967442748024,"channel":1,"num_words":41,"start":6.64,"end":26.63},{"sentences":[{"text":"Hello?","start":26.505001,"end":27.005001,"sentiment":"neutral","sentiment_score":-0.0009652054868638515}],"sentiment":"neutral","sentiment_score":-0.0009652054868638515,"channel":0,"num_words":1,"start":26.505001,"end":27.005001},{"sentences":[{"text":"around the ten ninety ten.","start":27.17,"end":29.33,"sentiment":"neutral","sentiment_score":-0.003774788184091449},{"text":"Yeah.","start":29.33,"end":29.83,"sentiment":"neutral","sentiment_score":0.04158363491296768}],"sentiment":"neutral","sentiment_score":0.0037849489987517395,"channel":1,"num_words":6,"start":27.17,"end":29.83},{"sentences":[{"text":"Okay.","start":31.24,"end":31.64,"sentiment":"neutral","sentiment_score":0.05724132061004639},{"text":"I see.","start":31.64,"end":32.22,"sentiment":"neutral","sentiment_score":0.05165407806634903},{"text":"What I'm going to do now is send you an email instruction asking you for a speed test result.","start":33.72,"end":41.66,"sentiment":"neutral","sentiment_score":0.06262979578030736},{"text":"Then once I receive that one, I am going to report it to the network team for them to further check.","start":42.165,"end":47.545,"sentiment":"neutral","sentiment_score":0.02923240042513325},{"text":"Then I'll get back to you for updates","start":47.765,"end":50.324997,"sentiment":"neutral","sentiment_score":0.038245657458901405}],"sentiment":"neutral","sentiment_score":0.04451688755230576,"channel":0,"num_words":51,"start":31.24,"end":50.324997},{"sentences":[{"text":"Yeah.","start":49.845,"end":50.245003,"sentiment":"neutral","sentiment_score":0.035855285823345184},{"text":"Yeah.","start":50.245003,"end":50.725,"sentiment":"neutral","sentiment_score":0.029275592416524887}],"sentiment":"neutral","sentiment_score":0.032565439119935036,"channel":1,"num_words":2,"start":49.845,"end":50.725},{"sentences":[{"text":"then.","start":50.324997,"end":50.645,"sentiment":"neutral","sentiment_score":0.024400990456342697},{"text":"Is","start":50.645,"end":50.805,"sentiment":"neutral","sentiment_score":0.02614389918744564}],"sentiment":"neutral","sentiment_score":0.02527244482189417,"channel":0,"num_words":2,"start":50.324997,"end":50.805},{"sentences":[{"text":"Yeah.","start":50.725,"end":51.225,"sentiment":"neutral","sentiment_score":0.02765238657593727}],"sentiment":"neutral","sentiment_score":0.02765238657593727,"channel":1,"num_words":1,"start":50.725,"end":51.225},{"sentences":[{"text":"that okay?","start":50.805,"end":51.545,"sentiment":"neutral","sentiment_score":0.03258857503533363},{"text":"Yeah.","start":51.845,"end":52.345,"sentiment":"neutral","sentiment_score":0.01218140870332718}],"sentiment":"neutral","sentiment_score":0.02578618625799815,"channel":0,"num_words":3,"start":50.805,"end":52.345},{"sentences":[{"text":"Okay.","start":52.36,"end":52.76,"sentiment":"neutral","sentiment_score":0.007649390026926994}],"sentiment":"neutral","sentiment_score":0.007649390026926994,"channel":1,"num_words":1,"start":52.36,"end":52.76},{"sentences":[{"text":"Let","start":52.644997,"end":52.805,"sentiment":"neutral","sentiment_score":-0.0018031597137451172}],"sentiment":"neutral","sentiment_score":-0.0018031597137451172,"channel":0,"num_words":1,"start":52.644997,"end":52.805},{"sentences":[{"text":"Yeah.","start":52.76,"end":53.16,"sentiment":"neutral","sentiment_score":-0.015228526666760445}],"sentiment":"neutral","sentiment_score":-0.015228526666760445,"channel":1,"num_words":1,"start":52.76,"end":53.16},{"sentences":[{"text":"me just","start":52.805,"end":53.285,"sentiment":"neutral","sentiment_score":-0.03085761610418558}],"sentiment":"neutral","sentiment_score":-0.03085761610418558,"channel":0,"num_words":2,"start":52.805,"end":53.285},{"sentences":[{"text":"Because it's it's it's already several times about","start":53.16,"end":56.3,"sentiment":"neutral","sentiment_score":-0.07937309332191944}],"sentiment":"neutral","sentiment_score":-0.07937309332191944,"channel":1,"num_words":8,"start":53.16,"end":56.3},{"sentences":[{"text":"mhmm.","start":57.204998,"end":57.704998,"sentiment":"neutral","sentiment_score":-0.07425057888031006}],"sentiment":"neutral","sentiment_score":-0.07425057888031006,"channel":0,"num_words":1,"start":57.204998,"end":57.704998},{"sentences":[{"text":"this Internet speed is very slow.","start":57.64,"end":59.72,"sentiment":"negative","sentiment_score":-0.3372752492626508},{"text":"So, yeah,","start":59.72,"end":61.079998,"sentiment":"neutral","sentiment_score":-0.09931451082229614}],"sentiment":"neutral","sentiment_score":-0.27778506465256214,"channel":1,"num_words":8,"start":57.64,"end":61.079998},{"sentences":[{"text":"Yeah.","start":60.760002,"end":61.260002,"sentiment":"neutral","sentiment_score":-0.09577619284391405}],"sentiment":"neutral","sentiment_score":-0.09577619284391405,"channel":0,"num_words":1,"start":60.760002,"end":61.260002},{"sentences":[{"text":"it's better to check it.","start":61.079998,"end":62.44,"sentiment":"neutral","sentiment_score":-0.10705773681402206},{"text":"Okay.","start":62.44,"end":62.94,"sentiment":"neutral","sentiment_score":0.013506200164556503}],"sentiment":"neutral","sentiment_score":-0.08696374731759231,"channel":1,"num_words":6,"start":61.079998,"end":62.94},{"sentences":[{"text":"Let me just confirm the email address if it's","start":62.68,"end":66.76,"sentiment":"neutral","sentiment_score":0.03239450396762954}],"sentiment":"neutral","sentiment_score":0.03239450396762954,"channel":0,"num_words":9,"start":62.68,"end":66.76},{"sentences":[{"text":"Yeah.","start":66.76,"end":67.26,"sentiment":"neutral","sentiment_score":0.03538960590958595}],"sentiment":"neutral","sentiment_score":0.03538960590958595,"channel":1,"num_words":1,"start":66.76,"end":67.26},{"sentences":[{"text":"correct.","start":66.76,"end":67.16,"sentiment":"neutral","sentiment_score":0.038991767913103104},{"text":"So it's h p dot x u e two","start":67.16,"end":73.185,"sentiment":"neutral","sentiment_score":0.02549853776064184}],"sentiment":"neutral","sentiment_score":0.026847860775887966,"channel":0,"num_words":10,"start":66.76,"end":73.185},{"sentences":[{"text":"Yep.","start":72.955,"end":73.455,"sentiment":"neutral","sentiment_score":0.018221763893961903}],"sentiment":"neutral","sentiment_score":0.018221763893961903,"channel":1,"num_words":1,"start":72.955,"end":73.455},{"sentences":[{"text":"015@gmail.com.","start":73.185,"end":76.085,"sentiment":"neutral","sentiment_score":0.016918281093239784}],"sentiment":"neutral","sentiment_score":0.016918281093239784,"channel":0,"num_words":1,"start":73.185,"end":76.085},{"sentences":[{"text":"Yes.","start":76.715004,"end":77.115005,"sentiment":"neutral","sentiment_score":0.044594138860702515},{"text":"Correct.","start":77.115005,"end":77.615005,"sentiment":"neutral","sentiment_score":0.06545379757881165}],"sentiment":"neutral","sentiment_score":0.05502396821975708,"channel":1,"num_words":2,"start":76.715004,"end":77.615005},{"sentences":[{"text":"Okay.","start":78.305,"end":78.705,"sentiment":"neutral","sentiment_score":0.07419083267450333},{"text":"I'll send an email message to that email shortly.","start":78.705,"end":82.085,"sentiment":"neutral","sentiment_score":0.08688681738244163}],"sentiment":"neutral","sentiment_score":0.0856172189116478,"channel":0,"num_words":10,"start":78.305,"end":82.085},{"sentences":[{"text":"Yeah.","start":83.16,"end":83.48,"sentiment":"neutral","sentiment_score":0.102561816573143},{"text":"Okay.","start":83.48,"end":83.98,"sentiment":"neutral","sentiment_score":0.17182698845863342},{"text":"Sounds good.","start":84.04,"end":84.86,"sentiment":"neutral","sentiment_score":0.2682146281003952}],"sentiment":"neutral","sentiment_score":0.2027045153081417,"channel":1,"num_words":4,"start":83.16,"end":84.86},{"sentences":[{"text":"Okay","start":85.65694,"end":85.896935,"sentiment":"neutral","sentiment_score":0.12724913656711578}],"sentiment":"neutral","sentiment_score":0.12724913656711578,"channel":0,"num_words":1,"start":85.65694,"end":85.896935},{"sentences":[{"text":"Okay.","start":85.880005,"end":86.380005,"sentiment":"neutral","sentiment_score":0.1291918158531189}],"sentiment":"neutral","sentiment_score":0.1291918158531189,"channel":1,"num_words":1,"start":85.880005,"end":86.380005},{"sentences":[{"text":"then.","start":85.896935,"end":86.396935,"sentiment":"neutral","sentiment_score":0.14853434264659882}],"sentiment":"neutral","sentiment_score":0.14853434264659882,"channel":0,"num_words":1,"start":85.896935,"end":86.396935},{"sentences":[{"text":"Alright.","start":86.68,"end":87.18,"sentiment":"neutral","sentiment_score":0.15460160374641418}],"sentiment":"neutral","sentiment_score":0.15460160374641418,"channel":1,"num_words":1,"start":86.68,"end":87.18},{"sentences":[{"text":"Bye for now.","start":86.85693,"end":87.83694,"sentiment":"neutral","sentiment_score":0.1723901778459549}],"sentiment":"neutral","sentiment_score":0.1723901778459549,"channel":0,"num_words":3,"start":86.85693,"end":87.83694},{"sentences":[{"text":"Thank you.","start":87.4,"end":88.14,"sentiment":"positive","sentiment_score":0.5216748416423798}],"sentiment":"positive","sentiment_score":0.5216748416423798,"channel":1,"num_words":2,"start":87.4,"end":88.14},{"sentences":[{"text":"Have a great day.","start":88.536934,"end":89.59694,"sentiment":"positive","sentiment_score":0.6148324608802795}],"sentiment":"positive","sentiment_score":0.6148324608802795,"channel":0,"num_words":4,"start":88.536934,"end":89.59694},{"sentences":[{"text":"Thank you.","start":89.4,"end":90.12,"sentiment":"positive","sentiment_score":0.5114875137805939},{"text":"You too.","start":90.12,"end":90.68,"sentiment":"neutral","sentiment_score":0.28094589710235596},{"text":"Bye.","start":90.68,"end":91.18,"sentiment":"neutral","sentiment_score":0.11444051563739777}],"sentiment":"positive","sentiment_score":0.3398614674806595,"channel":1,"num_words":5,"start":89.4,"end":91.18}]},"summary":{"result":"success","short":"A customer called Hi. Earth Health support because their internet speed is slow. The representative named Maureen tried to troubleshoot the issue but was unsuccessful and will send an email instruction to the customer's email address. The call ends with the representative confirming the customer's email address and wishing them a good day."},"intents":{"segments":[{"text":"What I'm going to do now is send you an email instruction asking you for a speed test result. Then once I receive that one, I am going to report it to the network team for them to further check. Then I'll get back to you for updates Yeah.","start_word":63,"end_word":111,"intents":[{"intent":"Report speed test results","confidence_score":0.0154752955}]},{"text":"Let me just confirm the email address if it's correct. Yeah. So it's h p dot x u e two Yep. 015@gmail.com. Yes.","start_word":148,"end_word":170,"intents":[{"intent":"Confirm email address","confidence_score":0.4526484}]},{"text":"I'll send an email message to that email shortly. Yeah.","start_word":173,"end_word":182,"intents":[{"intent":"Send message","confidence_score":0.005304906}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Hi. Earth Health support. Yeah. Hi. This is Huiping, and I just called for the Internet Internet speed issues. And I tried to just reboot the Internet connection after twenty minutes, and it still has any issues. And the the download and the upload, the keypad Hello? around the ten ninety ten. Yeah. Okay. I see. What I'm going to do now is send you an email instruction asking you for a speed test result. Then once I receive that one, I am going to report it to the network team for them to further check. Then I'll get back to you for updates Yeah. Yeah. then. Is Yeah. that okay? Yeah. Okay. Let Yeah. me just Because it's it's it's already several times about mhmm.","start_word":0,"end_word":132,"sentiment":"neutral","sentiment_score":0.023027237504720688},{"text":"this Internet speed is very slow.","start_word":133,"end_word":138,"sentiment":"negative","sentiment_score":-0.33668091893196106},{"text":"So, yeah, Yeah. it's better to check it. Okay. Let me just confirm the email address if it's correct. Yeah. So it's h p dot x u e two Yep. 015@gmail.com. Yes. Correct. Okay. I'll send an email message to that email shortly. Yeah. Okay. Sounds good. Okay Okay. then. Alright. Bye for now.","start_word":139,"end_word":192,"sentiment":"neutral","sentiment_score":0.04623197764158249},{"text":"Thank you. Have a great day. Thank you.","start_word":193,"end_word":200,"sentiment":"positive","sentiment_score":0.5617143511772156},{"text":"You too. Bye.","start_word":201,"end_word":203,"sentiment":"neutral","sentiment_score":0.21194759011268616}],"average":{"sentiment":"neutral","sentiment_score":0.04675108715168481}}}}