{"metadata":{"transaction_key":"deprecated","request_id":"01a0fa3a-0c0b-7943-bfbe-ee78b12da53c","sha256":"00d01e99232cc87e8055e2832ad16e2e50e01331e1275fb84da256d33e2cb703","created":"2026-10-02T01:28:25.104Z","duration":57.239937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":156,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":168},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. Looking for Shane. Oh, yeah. Good day to you, Shane. My name is Mary, and I'm from Vigilance AI. I hope you're doing well. Shane, we are a cybersecurity company, so we run an AI powered MDR platform. The reason we called you because our CTO would love to have a quick demo with you. This is to introduce about our company, who we are, and what we do. And we're just checking and hoping if you do have an open schedule on the October 22. Would you be available? I see.","confidence":0.9995117,"words":[{"word":"yes","start":3.84,"end":4.34,"confidence":0.9477539,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14764416217803955},{"word":"good","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.438795268535614},{"word":"morning","start":4.88,"end":5.38,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3531792163848877},{"word":"looking","start":5.44,"end":5.8399997,"confidence":0.8964844,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.24589528143405912},{"word":"for","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1865505874156952},{"word":"shane","start":6.08,"end":6.58,"confidence":0.84814453,"punctuated_word":"Shane.","sentiment":"neutral","sentiment_score":0.254305362701416},{"word":"oh","start":8.4,"end":8.639999,"confidence":0.8413086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2503868639469147},{"word":"yeah","start":8.639999,"end":9.04,"confidence":0.97265625,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.2791776657104492},{"word":"good","start":9.04,"end":9.28,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5188874006271362},{"word":"day","start":9.28,"end":9.44,"confidence":0.99902344,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5751661062240601},{"word":"to","start":9.44,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.583574652671814},{"word":"you","start":9.5199995,"end":9.76,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5592532157897949},{"word":"shane","start":9.76,"end":10.26,"confidence":1.0,"punctuated_word":"Shane.","sentiment":"positive","sentiment_score":0.4930347800254822},{"word":"my","start":10.639999,"end":10.8,"confidence":0.9472656,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.33053290843963623},{"word":"name","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.2946382761001587},{"word":"is","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2898760437965393},{"word":"mary","start":11.2,"end":11.599999,"confidence":0.97802734,"punctuated_word":"Mary,","sentiment":"positive","sentiment_score":0.3654700517654419},{"word":"and","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.36030954122543335},{"word":"i'm","start":11.84,"end":12.08,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3575401306152344},{"word":"from","start":12.08,"end":12.58,"confidence":0.77978516,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3899480700492859},{"word":"vigilance","start":13.12,"end":13.62,"confidence":0.87402344,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3487390875816345},{"word":"ai","start":14.16,"end":14.559999,"confidence":0.8864746,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.3632584512233734},{"word":"i","start":14.559999,"end":14.639999,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6081441640853882},{"word":"hope","start":14.639999,"end":14.88,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6524738669395447},{"word":"you're","start":14.88,"end":15.12,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5659483671188354},{"word":"doing","start":15.12,"end":15.36,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5083780288696289},{"word":"well","start":15.36,"end":15.86,"confidence":1.0,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4430552124977112},{"word":"shane","start":17.705,"end":18.185,"confidence":0.8808594,"punctuated_word":"Shane,","sentiment":"neutral","sentiment_score":0.14340732991695404},{"word":"we","start":18.185,"end":18.505,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1340915560722351},{"word":"are","start":18.505,"end":18.824999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1109597384929657},{"word":"a","start":18.824999,"end":19.324999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14678029716014862},{"word":"cybersecurity","start":19.385,"end":19.885,"confidence":0.9301758,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.15507037937641144},{"word":"company","start":20.664999,"end":21.145,"confidence":0.74902344,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.1464901864528656},{"word":"so","start":21.145,"end":21.465,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12648871541023254},{"word":"we","start":21.465,"end":21.705,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.128042072057724},{"word":"run","start":21.705,"end":22.105,"confidence":0.99902344,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.18778803944587708},{"word":"an","start":22.105,"end":22.425,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.21131795644760132},{"word":"ai","start":22.425,"end":22.744999,"confidence":1.0,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.2203935533761978},{"word":"powered","start":22.744999,"end":23.224998,"confidence":0.9980469,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.18708878755569455},{"word":"mdr","start":23.224998,"end":23.705,"confidence":0.9038086,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.17634791135787964},{"word":"platform","start":23.705,"end":24.205,"confidence":0.9995117,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.16299505531787872},{"word":"the","start":25.224998,"end":25.384998,"confidence":0.70410156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.10363903641700745},{"word":"reason","start":25.384998,"end":25.705,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.1698051542043686},{"word":"we","start":25.705,"end":25.865,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14036515355110168},{"word":"called","start":25.865,"end":26.105,"confidence":0.51171875,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.1698417067527771},{"word":"you","start":26.105,"end":26.345,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21428139507770536},{"word":"because","start":26.345,"end":26.744999,"confidence":0.75927734,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.2898516356945038},{"word":"our","start":26.744999,"end":27.244999,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35002702474594116},{"word":"cto","start":27.544998,"end":28.044998,"confidence":0.9995117,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.4160398244857788},{"word":"would","start":28.185,"end":28.425,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4269629716873169},{"word":"love","start":28.425,"end":28.744999,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5598008036613464},{"word":"to","start":28.744999,"end":28.904999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4372801780700683},{"word":"have","start":28.904999,"end":29.305,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3984169065952301},{"word":"a","start":29.305,"end":29.465,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4087327718734741},{"word":"quick","start":29.465,"end":29.785,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.4969388246536255},{"word":"demo","start":29.785,"end":30.105,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.44306835532188416},{"word":"with","start":30.105,"end":30.265,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4812341630458832},{"word":"you","start":30.265,"end":30.765,"confidence":0.93408203,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35046252608299255},{"word":"this","start":31.14,"end":31.64,"confidence":0.9428711,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2250017076730728},{"word":"is","start":31.939999,"end":32.02,"confidence":0.80322266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.19990073144435885},{"word":"to","start":32.02,"end":32.52,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22208888828754425},{"word":"introduce","start":32.82,"end":33.3,"confidence":0.6430664,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.22622521221637729},{"word":"about","start":33.3,"end":33.62,"confidence":0.9760742,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.18369227647781372},{"word":"our","start":33.62,"end":33.78,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2101232409477234},{"word":"company","start":33.78,"end":34.18,"confidence":0.89868164,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.2389550656080246},{"word":"who","start":34.18,"end":34.42,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.2981179654598236},{"word":"we","start":34.42,"end":34.579998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2600960433483124},{"word":"are","start":34.579998,"end":34.739998,"confidence":0.79589844,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":0.30528849363327026},{"word":"and","start":34.739998,"end":34.9,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3449900448322296},{"word":"what","start":34.9,"end":35.059998,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.29323574900627136},{"word":"we","start":35.059998,"end":35.3,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23193350434303284},{"word":"do","start":35.3,"end":35.8,"confidence":0.967041,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.2287308573722839},{"word":"and","start":36.5,"end":37.0,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09179328382015228},{"word":"we're","start":37.059998,"end":37.38,"confidence":0.9765625,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07986704260110855},{"word":"just","start":37.38,"end":37.62,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0802524983882904},{"word":"checking","start":37.62,"end":37.94,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.09715338051319122},{"word":"and","start":37.94,"end":38.1,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06140189990401268},{"word":"hoping","start":38.1,"end":38.42,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.07719513773918152},{"word":"if","start":38.42,"end":38.579998,"confidence":0.9550781,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08954814821481705},{"word":"you","start":38.579998,"end":38.66,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07956882566213608},{"word":"do","start":38.66,"end":38.82,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05598415434360504},{"word":"have","start":38.82,"end":39.059998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06215009093284607},{"word":"an","start":39.059998,"end":39.22,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08385586738586426},{"word":"open","start":39.22,"end":39.54,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.08024296164512634},{"word":"schedule","start":39.54,"end":40.04,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.08460283279418945},{"word":"on","start":40.739998,"end":41.14,"confidence":0.91015625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08374817669391632},{"word":"the","start":41.14,"end":41.46,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08351989090442657},{"word":"october","start":41.46,"end":42.59,"confidence":0.956604,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.09171434491872787},{"word":"22","start":42.59,"end":43.72,"confidence":0.956604,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":0.0717541053891182},{"word":"would","start":43.78,"end":44.02,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.024681661278009415},{"word":"you","start":44.02,"end":44.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04024581238627434},{"word":"be","start":44.18,"end":44.42,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.018431007862091064},{"word":"available","start":44.42,"end":44.92,"confidence":0.99902344,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.01920607313513756},{"word":"i","start":49.164997,"end":49.324997,"confidence":0.5444336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24923987686634064},{"word":"see","start":49.324997,"end":49.824997,"confidence":0.9824219,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.22329875826835632}],"paragraphs":{"transcript":"\nYes. Good morning. Looking for Shane. Oh, yeah. Good day to you, Shane.\n\nMy name is Mary, and I'm from Vigilance AI. I hope you're doing well. Shane, we are a cybersecurity company, so we run an AI powered MDR platform. The reason we called you because our CTO would love to have a quick demo with you. This is to introduce about our company, who we are, and what we do.\n\nAnd we're just checking and hoping if you do have an open schedule on the October 22. Would you be available? I see.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.14764416217803955},{"text":"Good morning.","start":4.56,"end":5.38,"sentiment":"positive","sentiment_score":0.39598724246025085},{"text":"Looking for Shane.","start":5.44,"end":6.58,"sentiment":"neutral","sentiment_score":0.22891707718372345},{"text":"Oh, yeah.","start":8.4,"end":9.04,"sentiment":"neutral","sentiment_score":0.26478226482868195},{"text":"Good day to you, Shane.","start":9.04,"end":10.26,"sentiment":"positive","sentiment_score":0.5459832310676574}],"sentiment":"positive","sentiment_score":0.375834658741951,"num_words":13,"start":3.84,"end":10.26},{"sentences":[{"text":"My name is Mary, and I'm from Vigilance AI.","start":10.639999,"end":14.559999,"sentiment":"positive","sentiment_score":0.34447917342185974},{"text":"I hope you're doing well.","start":14.559999,"end":15.86,"sentiment":"positive","sentiment_score":0.5555999279022217},{"text":"Shane, we are a cybersecurity company, so we run an AI powered MDR platform.","start":17.705,"end":24.205,"sentiment":"neutral","sentiment_score":0.1598043984600476},{"text":"The reason we called you because our CTO would love to have a quick demo with you.","start":25.224998,"end":30.765,"sentiment":"positive","sentiment_score":0.3445146136424121},{"text":"This is to introduce about our company, who we are, and what we do.","start":31.14,"end":35.8,"sentiment":"neutral","sentiment_score":0.24774141290358134}],"sentiment":"neutral","sentiment_score":0.2956051184969433,"num_words":59,"start":10.639999,"end":35.8},{"sentences":[{"text":"And we're just checking and hoping if you do have an open schedule on the October 22.","start":36.5,"end":43.72,"sentiment":"neutral","sentiment_score":0.07966780246180646},{"text":"Would you be available?","start":43.78,"end":44.92,"sentiment":"neutral","sentiment_score":0.025641138665378094},{"text":"I see.","start":49.164997,"end":49.824997,"sentiment":"neutral","sentiment_score":-0.23626931756734848}],"sentiment":"neutral","sentiment_score":0.04279906788597936,"num_words":23,"start":36.5,"end":49.824997}]}}]},{"alternatives":[{"transcript":"Front line script. Shane speaking. Speaking. Yes. No. Thank you. Alright. Just... Yeah. Take take me off your list, please. No. Thanks.","confidence":0.9812012,"words":[{"word":"front","start":1.36,"end":1.5999999,"confidence":0.15576172,"punctuated_word":"Front","sentiment":"neutral","sentiment_score":0.003829364664852619},{"word":"line","start":1.5999999,"end":1.76,"confidence":0.6430664,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.007207148242741823},{"word":"script","start":1.76,"end":2.0,"confidence":0.70874023,"punctuated_word":"script.","sentiment":"neutral","sentiment_score":0.004973012953996658},{"word":"shane","start":2.0,"end":2.24,"confidence":0.4506836,"punctuated_word":"Shane","sentiment":"neutral","sentiment_score":0.01636272296309471},{"word":"speaking","start":2.24,"end":2.74,"confidence":0.8991699,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.014585268683731556},{"word":"speaking","start":7.2,"end":7.7,"confidence":0.75805664,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.11304127424955368},{"word":"yes","start":17.224998,"end":17.724998,"confidence":0.9812012,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.15838420391082764},{"word":"no","start":46.335,"end":46.495,"confidence":0.75512695,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4390501379966736},{"word":"thank","start":46.495,"end":46.735,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.3272361755371094},{"word":"you","start":46.735,"end":47.235,"confidence":1.0,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.3953017592430115},{"word":"alright","start":49.864937,"end":50.26494,"confidence":0.9873047,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.2756309509277344},{"word":"just","start":50.26494,"end":50.504936,"confidence":0.7963867,"punctuated_word":"Just...","sentiment":"neutral","sentiment_score":-0.2356186807155609},{"word":"yeah","start":50.504936,"end":50.664936,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.4121472239494324},{"word":"take","start":50.664936,"end":50.904938,"confidence":0.9951172,"punctuated_word":"Take","sentiment":"negative","sentiment_score":-0.6878902316093445},{"word":"take","start":50.904938,"end":51.064938,"confidence":0.9892578,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7569569945335388},{"word":"me","start":51.064938,"end":51.224937,"confidence":0.9980469,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.7264037728309631},{"word":"off","start":51.224937,"end":51.384937,"confidence":0.9404297,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.7314660549163818},{"word":"your","start":51.384937,"end":51.544937,"confidence":0.3864746,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6966487765312195},{"word":"list","start":51.544937,"end":51.784935,"confidence":0.96655273,"punctuated_word":"list,","sentiment":"negative","sentiment_score":-0.673393964767456},{"word":"please","start":51.784935,"end":52.284935,"confidence":0.9975586,"punctuated_word":"please.","sentiment":"negative","sentiment_score":-0.5337409377098083},{"word":"no","start":52.984936,"end":53.144936,"confidence":0.9831543,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3687502145767212},{"word":"thanks","start":53.144936,"end":53.644936,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.1697138398885727}],"paragraphs":{"transcript":"\nFront line script. Shane speaking. Speaking. Yes. No.\n\nThank you. Alright. Just... Yeah. Take take me off your list, please.\n\nNo. Thanks.","paragraphs":[{"sentences":[{"text":"Front line script.","start":1.36,"end":2.0,"sentiment":"neutral","sentiment_score":0.005336508620530367},{"text":"Shane speaking.","start":2.0,"end":2.74,"sentiment":"neutral","sentiment_score":0.015473995823413134},{"text":"Speaking.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.11304127424955368},{"text":"Yes.","start":17.224998,"end":17.724998,"sentiment":"neutral","sentiment_score":0.15838420391082764},{"text":"No.","start":46.335,"end":46.495,"sentiment":"negative","sentiment_score":-0.4390501379966736}],"sentiment":"neutral","sentiment_score":-0.015083392790984362,"num_words":8,"start":1.36,"end":46.495},{"sentences":[{"text":"Thank you.","start":46.495,"end":47.235,"sentiment":"negative","sentiment_score":-0.3612689673900604},{"text":"Alright.","start":49.864937,"end":50.26494,"sentiment":"neutral","sentiment_score":-0.2756309509277344},{"text":"Just...","start":50.26494,"end":50.504936,"sentiment":"neutral","sentiment_score":-0.2356186807155609},{"text":"Yeah.","start":50.504936,"end":50.664936,"sentiment":"negative","sentiment_score":-0.4121472239494324},{"text":"Take take me off your list, please.","start":50.664936,"end":52.284935,"sentiment":"negative","sentiment_score":-0.6866429618426731}],"sentiment":"negative","sentiment_score":-0.5377029602726301,"num_words":12,"start":46.495,"end":52.284935},{"sentences":[{"text":"No.","start":52.984936,"end":53.144936,"sentiment":"negative","sentiment_score":-0.3687502145767212},{"text":"Thanks.","start":53.144936,"end":53.644936,"sentiment":"neutral","sentiment_score":-0.1697138398885727}],"sentiment":"neutral","sentiment_score":-0.26923202723264694,"num_words":2,"start":52.984936,"end":53.644936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Front line script. Shane speaking.\n\nChannel 0: Yes. Good morning. Looking for Shane.\n\nChannel 1: Speaking.\n\nChannel 0: Oh, yeah. Good day to you, Shane. My name is Mary, and I'm from Vigilance AI. I hope you're doing well.\n\nChannel 1: Yes.\n\nChannel 0: Shane, we are a cybersecurity company, so we run an AI powered MDR platform. The reason we called you because our CTO would love to have a quick demo with you. This is to introduce about our company, who we are, and what we do. And we're just checking and hoping if you do have an open schedule on the October 22. Would you be available?\n\nChannel 1: No. Thank you.\n\nChannel 0: I see.\n\nChannel 1: Alright. Just... Yeah. Take take me off your list, please. No.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Front line script.","start":1.36,"end":2.0,"sentiment":"neutral","sentiment_score":0.005336508620530367},{"text":"Shane speaking.","start":2.0,"end":2.74,"sentiment":"neutral","sentiment_score":0.015473995823413134}],"sentiment":"neutral","sentiment_score":0.009391503501683473,"channel":1,"num_words":5,"start":1.36,"end":2.74},{"sentences":[{"text":"Yes.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.14764416217803955},{"text":"Good morning.","start":4.56,"end":5.38,"sentiment":"positive","sentiment_score":0.39598724246025085},{"text":"Looking for Shane.","start":5.44,"end":6.58,"sentiment":"neutral","sentiment_score":0.22891707718372345}],"sentiment":"neutral","sentiment_score":0.2710616464416186,"channel":0,"num_words":6,"start":3.84,"end":6.58},{"sentences":[{"text":"Speaking.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.11304127424955368}],"sentiment":"neutral","sentiment_score":0.11304127424955368,"channel":1,"num_words":1,"start":7.2,"end":7.7},{"sentences":[{"text":"Oh, yeah.","start":8.4,"end":9.04,"sentiment":"neutral","sentiment_score":0.26478226482868195},{"text":"Good day to you, Shane.","start":9.04,"end":10.26,"sentiment":"positive","sentiment_score":0.5459832310676574},{"text":"My name is Mary, and I'm from Vigilance AI.","start":10.639999,"end":14.559999,"sentiment":"positive","sentiment_score":0.34447917342185974},{"text":"I hope you're doing well.","start":14.559999,"end":15.86,"sentiment":"positive","sentiment_score":0.5555999279022217}],"sentiment":"positive","sentiment_score":0.43513299453826176,"channel":0,"num_words":21,"start":8.4,"end":15.86},{"sentences":[{"text":"Yes.","start":17.224998,"end":17.724998,"sentiment":"neutral","sentiment_score":0.15838420391082764}],"sentiment":"neutral","sentiment_score":0.15838420391082764,"channel":1,"num_words":1,"start":17.224998,"end":17.724998},{"sentences":[{"text":"Shane, we are a cybersecurity company, so we run an AI powered MDR platform.","start":17.705,"end":24.205,"sentiment":"neutral","sentiment_score":0.1598043984600476},{"text":"The reason we called you because our CTO would love to have a quick demo with you.","start":25.224998,"end":30.765,"sentiment":"positive","sentiment_score":0.3445146136424121},{"text":"This is to introduce about our company, who we are, and what we do.","start":31.14,"end":35.8,"sentiment":"neutral","sentiment_score":0.24774141290358134},{"text":"And we're just checking and hoping if you do have an open schedule on the October 22.","start":36.5,"end":43.72,"sentiment":"neutral","sentiment_score":0.07966780246180646},{"text":"Would you be available?","start":43.78,"end":44.92,"sentiment":"neutral","sentiment_score":0.025641138665378094}],"sentiment":"neutral","sentiment_score":0.19726222708369745,"channel":0,"num_words":66,"start":17.705,"end":44.92},{"sentences":[{"text":"No.","start":46.335,"end":46.495,"sentiment":"negative","sentiment_score":-0.4390501379966736},{"text":"Thank you.","start":46.495,"end":47.235,"sentiment":"negative","sentiment_score":-0.3612689673900604}],"sentiment":"negative","sentiment_score":-0.38719602425893146,"channel":1,"num_words":3,"start":46.335,"end":47.235},{"sentences":[{"text":"I see.","start":49.164997,"end":49.824997,"sentiment":"neutral","sentiment_score":-0.23626931756734848}],"sentiment":"neutral","sentiment_score":-0.23626931756734848,"channel":0,"num_words":2,"start":49.164997,"end":49.824997},{"sentences":[{"text":"Alright.","start":49.864937,"end":50.26494,"sentiment":"neutral","sentiment_score":-0.2756309509277344},{"text":"Just...","start":50.26494,"end":50.504936,"sentiment":"neutral","sentiment_score":-0.2356186807155609},{"text":"Yeah.","start":50.504936,"end":50.664936,"sentiment":"negative","sentiment_score":-0.4121472239494324},{"text":"Take take me off your list, please.","start":50.664936,"end":52.284935,"sentiment":"negative","sentiment_score":-0.6866429618426731},{"text":"No.","start":52.984936,"end":53.144936,"sentiment":"negative","sentiment_score":-0.3687502145767212}],"sentiment":"negative","sentiment_score":-0.554422527551651,"channel":1,"num_words":11,"start":49.864937,"end":53.144936},{"sentences":[{"text":"Thanks.","start":53.144936,"end":53.644936,"sentiment":"neutral","sentiment_score":-0.1697138398885727}],"sentiment":"neutral","sentiment_score":-0.1697138398885727,"channel":1,"num_words":1,"start":53.144936,"end":53.644936}]},"summary":{"result":"success","short":"A representative from an AI-based cybersecurity company called Shane to introduce themselves and their company, but Shane declined and asked to be taken off the company's list. The representative apologized and ended the call."},"intents":{"segments":[{"text":"The reason we called you because our CTO would love to have a quick demo with you. This is to introduce about our company, who we are, and what we do. And we're just checking and hoping if you do have an open schedule on the October 22. Would you be available?","start_word":48,"end_word":99,"intents":[{"intent":"Schedule a demo","confidence_score":0.00258863}]},{"text":"Take take me off your list, please. No. Thanks.","start_word":108,"end_word":116,"intents":[{"intent":"Remove from list","confidence_score":0.7038193}]}]},"sentiments":{"segments":[{"text":"Front line script. Shane speaking. Yes.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.03781668469309807},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3817179203033447},{"text":"Looking for Shane. Speaking. Oh, yeah.","start_word":8,"end_word":13,"sentiment":"neutral","sentiment_score":0.2255067080259323},{"text":"Good day to you, Shane. My name is Mary, and I'm from Vigilance AI. I hope you're doing well.","start_word":14,"end_word":32,"sentiment":"positive","sentiment_score":0.4474125802516937},{"text":"Yes. Shane, we are a cybersecurity company, so we run an AI powered MDR platform.","start_word":33,"end_word":47,"sentiment":"neutral","sentiment_score":0.15788446366786957},{"text":"The reason we called you because our CTO would love to have a quick demo with you.","start_word":48,"end_word":64,"sentiment":"positive","sentiment_score":0.35159918665885925},{"text":"This is to introduce about our company, who we are, and what we do. And we're just checking and hoping if you do have an open schedule on the October 22. Would you be available?","start_word":65,"end_word":99,"sentiment":"neutral","sentiment_score":0.14043055474758148},{"text":"No. Thank you.","start_word":100,"end_word":102,"sentiment":"negative","sentiment_score":-0.3991880118846894},{"text":"I see. Alright. Just... Yeah.","start_word":103,"end_word":107,"sentiment":"neutral","sentiment_score":-0.2818261981010437},{"text":"Take take me off your list, please. No.","start_word":108,"end_word":115,"sentiment":"negative","sentiment_score":-0.6137396097183228},{"text":"Thanks.","start_word":116,"end_word":116,"sentiment":"neutral","sentiment_score":-0.24775969982147217}],"average":{"sentiment":"neutral","sentiment_score":0.1330760774158296}}}}