{"metadata":{"transaction_key":"deprecated","request_id":"49740964-b804-4902-ac11-b1d39f09578f","sha256":"bfbab64535798fb92492ba7933108377b67ad1b72475c14df1c3dc7331e6b4b4","created":"2026-03-13T04:29:15.021Z","duration":558.7199,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2033,"output_tokens":94},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2294,"output_tokens":2299},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2294,"output_tokens":108}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Alana. Larissa here from Oakview Financial. How are you going? Yeah. Good. Good. Thank you for asking. Sorry I'm a little bit late. Just had a couple of appointments run over today. Perfect. So I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email. I've obviously got you at a good time now. So before we jump into it, can I just get you to confirm security? Full name, date birth date of birth, and address. Perfect. Thanks for that. So with respect to, like, your superannuation and and with respect to, I guess, the the the query that you are, your super is a is a a long term investment. And at the moment, there are some definite volatility in the market, and it's not to be unexpected that we're gonna have volatile times. Now with your account and with the way it's going, what, I guess, I I wanna sort of, like, talk to you about and and address is that there are things we can do with the investment to, I guess, reduce risk, to take a, you know, different position or a different stance within the the the fund. But I also don't wanna impact your long term or long longevity of your account. So I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall. Yeah. Yeah. Yeah. Yeah. It's yeah. It over the last couple of weeks, it's yeah. It's it's had a bit of a a drop. But the the good thing is is that, like, your employer is still, you know, putting money in. And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in. Because the other option that we could do is, like, sell everything cash, which means that you're in a a stagnant state. And then in doing so, you've obviously you solidify the price of the units that you hold. So, you know, you sell all your bricks at at the price that they're worth right now. And then the question is is when do you buy back in? Because, you know, unfortunately, there is no crystal ball on on, you know, when the perfect time to buy back in is. And there is always the risk, and I see it go wrong more so than I see it go right, that you buy in at the wrong time and you buy when the market's already made that bounce back up. History tells us that the best way to do it is to hold and to ride things out. And, actually, while the market is down, is to either just continue doing what you're doing or pop money into an investment and buy across a diversified fund. Look. I I think it might drop a little bit. I think it might drop a little bit more. I've been so what my ritual of of a morning is is that, obviously, overnight, America's doing what America's doing while we're sleeping. And in the morning, what I do before the Australian market wakes up is I jump on and have a look at what the S and P or the Dow Jones are doing, and that gives me an indication. A couple days ago, you know, we came in and the the Australian Stock Exchange had had closed on it down. So it had, you know, obviously dropped over the day. Came in the next day. I think this must have been Thursday. Came in Thursday, and, you know, the S and P had closed on and up. And I literally sat there and went, cool. American market's closed on and up. The Australian market's gonna open on and up, and it did. And, basically, within that, you know, couple of day turn turnaround, we had had, you know, what we lost across the day basically come straight back up and in. So it is just really volatile, and and you do have those really dramatic bounces. Now if you were 60 and you were looking at retiring, I'd say, yeah. Look. Maybe we should be a little bit more conservative, or we should have already been positioned a little bit more conservatively. But given you are in your forties, we still have lots of time to be able to weather these bounces. And these bounces happen on standard, you know, every five to seven years. And we're perfectly pretty muchly on on queue to get another one because we had one back in 2020. So we're pretty much on queue to have another bounce. So, you know, is it the one we wanted, or is it for, you know, a a a reason that we could foresee? No. I mean, you can see the the war coming, but but it's it's something that's that does happen. Now the good thing is is you are diversified across some really good assets. I can see one asset that I would probably like to swap out, which I can do nice and easy for you today, and that's just your Australian holdings just to get you probably positioned a little bit better in the Australian market. But the rest of your shares are performing really well. They're holding up your funds really nicely, and they've they they've ensured that you have a positive return. So even though you've had a little bit of a loss over the last, you know, couple weeks, you're still sitting really well overall. Cool. I'll swap it out. Like, I I'm gonna put another Australian fund in, but I'm just gonna do a straight swap between the two. Cool. No. I will I can get that done for you. I'll I'll literally trade it in the next hour. When the market closes, I'll I'll place the trade because I within Hub twenty four, what you can do is you can actually trade within other parties within Hub twenty four so you don't go to market. You just basically do a straight swap. So you you sort of hand in your assets and and take assets from others. So it just reduces the cost, makes it a lot quicker rather than going to market and wake waiting for market to offer the sell. So I will I'll place that. I'll get that all happening for you now. You'll see on your fund if you log in that it'll, like, have a little red flag, and you'll see over the next few days of the the swap happening between those two assets. Okay? Okay. Yeah. Look. I I would love to be able to crystal ball it and tell you where it is. I can tell you now, I am only a couple years younger than yourself, and I'm I'm sitting really much in the same position. I'm a little bit more aggressively invested than you. I've got some gearing and stuff like that just because I was happy to take the additional risk. And my my fund has seen the same losses. It's it's sitting really much to much where you're sitting with with regards to losses, and I'm just holding tight. I'm holding tight. I'm continuing to salary sacrifice as I have for years, and I'm just I'm just I'm rolling with the punches because I know that it's gonna back up. And while that money's going in, I'm just buying those bricks at a lower crop cost. Okay. Okay. Well, I'll I'll place that trade for you this afternoon and get that all happening. And and, otherwise, what I what we wanna do is ultimately while today was a, you know, a good chance to kind of, I guess, just put your, I guess, concerns to to bed, You know, if there is any other questions that you do have, I'm, you know, happy to sort of schedule you in with Veronica who, you know, can look after you long term and, you know, make sure that, you know, any other changes or anything like that can be addressed as well. Alan? No. No. You're okay. Sorry. We just made Oh, Kaden Kaden emailed you. Kaden's one of our yeah. So Kaden's an administrator. And the we do have mail advisers, but we just changed CRM. So I'm in between a couple of different screens at the moment. But Veronica's gonna be looking after you moving forward anyway. Perfect. No stress at all, Ivana. You have the best weekend, and and I'll get that straight happening now for you. Alright. Bye, doll. 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Alana. Larissa here from Oakview Financial. How are you going? Yeah. Good.\n\nGood. Thank you for asking. Sorry I'm a little bit late. Just had a couple of appointments run over today. Perfect.\n\nSo I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email. I've obviously got you at a good time now. So before we jump into it, can I just get you to confirm security? Full name, date birth date of birth, and address. Perfect.\n\nThanks for that. So with respect to, like, your superannuation and and with respect to, I guess, the the the query that you are, your super is a is a a long term investment. And at the moment, there are some definite volatility in the market, and it's not to be unexpected that we're gonna have volatile times. Now with your account and with the way it's going, what, I guess, I I wanna sort of, like, talk to you about and and address is that there are things we can do with the investment to, I guess, reduce risk, to take a, you know, different position or a different stance within the the the fund. But I also don't wanna impact your long term or long longevity of your account.\n\nSo I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall. Yeah. Yeah. Yeah. Yeah.\n\nIt's yeah. It over the last couple of weeks, it's yeah. It's it's had a bit of a a drop. But the the good thing is is that, like, your employer is still, you know, putting money in. And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in.\n\nBecause the other option that we could do is, like, sell everything cash, which means that you're in a a stagnant state. And then in doing so, you've obviously you solidify the price of the units that you hold. So, you know, you sell all your bricks at at the price that they're worth right now. And then the question is is when do you buy back in? Because, you know, unfortunately, there is no crystal ball on on, you know, when the perfect time to buy back in is.\n\nAnd there is always the risk, and I see it go wrong more so than I see it go right, that you buy in at the wrong time and you buy when the market's already made that bounce back up. History tells us that the best way to do it is to hold and to ride things out. And, actually, while the market is down, is to either just continue doing what you're doing or pop money into an investment and buy across a diversified fund. Look. I I think it might drop a little bit.\n\nI think it might drop a little bit more. I've been so what my ritual of of a morning is is that, obviously, overnight, America's doing what America's doing while we're sleeping. And in the morning, what I do before the Australian market wakes up is I jump on and have a look at what the S and P or the Dow Jones are doing, and that gives me an indication. A couple days ago, you know, we came in and the the Australian Stock Exchange had had closed on it down. So it had, you know, obviously dropped over the day.\n\nCame in the next day. I think this must have been Thursday. Came in Thursday, and, you know, the S and P had closed on and up. And I literally sat there and went, cool. American market's closed on and up.\n\nThe Australian market's gonna open on and up, and it did. And, basically, within that, you know, couple of day turn turnaround, we had had, you know, what we lost across the day basically come straight back up and in. So it is just really volatile, and and you do have those really dramatic bounces. Now if you were 60 and you were looking at retiring, I'd say, yeah. Look.\n\nMaybe we should be a little bit more conservative, or we should have already been positioned a little bit more conservatively. But given you are in your forties, we still have lots of time to be able to weather these bounces. And these bounces happen on standard, you know, every five to seven years. And we're perfectly pretty muchly on on queue to get another one because we had one back in 2020. So we're pretty much on queue to have another bounce.\n\nSo, you know, is it the one we wanted, or is it for, you know, a a a reason that we could foresee? No. I mean, you can see the the war coming, but but it's it's something that's that does happen. Now the good thing is is you are diversified across some really good assets. I can see one asset that I would probably like to swap out, which I can do nice and easy for you today, and that's just your Australian holdings just to get you probably positioned a little bit better in the Australian market.\n\nBut the rest of your shares are performing really well. They're holding up your funds really nicely, and they've they they've ensured that you have a positive return. So even though you've had a little bit of a loss over the last, you know, couple weeks, you're still sitting really well overall. Cool. I'll swap it out.\n\nLike, I I'm gonna put another Australian fund in, but I'm just gonna do a straight swap between the two. Cool. No. I will I can get that done for you. I'll I'll literally trade it in the next hour.\n\nWhen the market closes, I'll I'll place the trade because I within Hub twenty four, what you can do is you can actually trade within other parties within Hub twenty four so you don't go to market. You just basically do a straight swap. So you you sort of hand in your assets and and take assets from others. So it just reduces the cost, makes it a lot quicker rather than going to market and wake waiting for market to offer the sell. So I will I'll place that.\n\nI'll get that all happening for you now. You'll see on your fund if you log in that it'll, like, have a little red flag, and you'll see over the next few days of the the swap happening between those two assets. Okay? Okay. Yeah.\n\nLook. I I would love to be able to crystal ball it and tell you where it is. I can tell you now, I am only a couple years younger than yourself, and I'm I'm sitting really much in the same position. I'm a little bit more aggressively invested than you. I've got some gearing and stuff like that just because I was happy to take the additional risk.\n\nAnd my my fund has seen the same losses. It's it's sitting really much to much where you're sitting with with regards to losses, and I'm just holding tight. I'm holding tight. I'm continuing to salary sacrifice as I have for years, and I'm just I'm just I'm rolling with the punches because I know that it's gonna back up. And while that money's going in, I'm just buying those bricks at a lower crop cost.\n\nOkay. Okay. Well, I'll I'll place that trade for you this afternoon and get that all happening. And and, otherwise, what I what we wanna do is ultimately while today was a, you know, a good chance to kind of, I guess, just put your, I guess, concerns to to bed, You know, if there is any other questions that you do have, I'm, you know, happy to sort of schedule you in with Veronica who, you know, can look after you long term and, you know, make sure that, you know, any other changes or anything like that can be addressed as well. Alan?\n\nNo. No. You're okay. Sorry. We just made Oh, Kaden Kaden emailed you.\n\nKaden's one of our yeah. So Kaden's an administrator. And the we do have mail advisers, but we just changed CRM. So I'm in between a couple of different screens at the moment. But Veronica's gonna be looking after you moving forward anyway.\n\nPerfect. No stress at all, Ivana. You have the best weekend, and and I'll get that straight happening now for you. Alright. Bye, doll.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Alana.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.1394115872681141},{"text":"Larissa here from Oakview Financial.","start":4.08,"end":5.68,"sentiment":"neutral","sentiment_score":0.17578604817390442},{"text":"How are you going?","start":5.68,"end":6.58,"sentiment":"neutral","sentiment_score":0.22151893749833107},{"text":"Yeah.","start":8.16,"end":8.639999,"sentiment":"neutral","sentiment_score":0.24253053963184357},{"text":"Good.","start":8.639999,"end":8.96,"sentiment":"positive","sentiment_score":0.43386417627334595}],"sentiment":"neutral","sentiment_score":0.20924799086955878,"num_words":13,"start":3.1999998,"end":8.96},{"sentences":[{"text":"Good.","start":8.96,"end":9.44,"sentiment":"positive","sentiment_score":0.46725279092788696},{"text":"Thank you for asking.","start":9.44,"end":10.719999,"sentiment":"positive","sentiment_score":0.591847687959671},{"text":"Sorry I'm a little bit late.","start":10.719999,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.17571602016687393},{"text":"Just had a couple of appointments run over today.","start":12.559999,"end":14.66,"sentiment":"neutral","sentiment_score":-0.062024357418219246},{"text":"Perfect.","start":16.994999,"end":17.494999,"sentiment":"positive","sentiment_score":0.342287540435791}],"sentiment":"neutral","sentiment_score":0.0744959878779593,"num_words":21,"start":8.96,"end":17.494999},{"sentences":[{"text":"So I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email.","start":18.115,"end":29.175,"sentiment":"neutral","sentiment_score":0.19950021947583846},{"text":"I've obviously got you at a good time now.","start":30.24,"end":32.58,"sentiment":"positive","sentiment_score":0.3934263288974762},{"text":"So before we jump into it, can I just get you to confirm security?","start":32.72,"end":35.68,"sentiment":"neutral","sentiment_score":0.07075525208243302},{"text":"Full name, date birth date of birth, and address.","start":35.68,"end":37.7,"sentiment":"neutral","sentiment_score":0.05858008315165838},{"text":"Perfect.","start":46.255,"end":46.755,"sentiment":"positive","sentiment_score":0.542281985282898}],"sentiment":"neutral","sentiment_score":0.1841471879160963,"num_words":64,"start":18.115,"end":46.755},{"sentences":[{"text":"Thanks for that.","start":46.815,"end":47.715,"sentiment":"positive","sentiment_score":0.6281066735585531},{"text":"So with respect to, like, your superannuation and and with respect to, I guess, the the the query that you are, your super is a is a a long term investment.","start":49.215,"end":60.58,"sentiment":"neutral","sentiment_score":0.13751593184086583},{"text":"And at the moment, there are some definite volatility in the market, and it's not to be unexpected that we're gonna have volatile times.","start":60.64,"end":70.26,"sentiment":"neutral","sentiment_score":0.021485728677362204},{"text":"Now with your account and with the way it's going, what, I guess, I I wanna sort of, like, talk to you about and and address is that there are things we can do with the investment to, I guess, reduce risk, to take a, you know, different position or a different stance within the the the fund.","start":72.284996,"end":93.68,"sentiment":"neutral","sentiment_score":0.10939492715586877},{"text":"But I also don't wanna impact your long term or long longevity of your account.","start":94.94,"end":101.200005,"sentiment":"neutral","sentiment_score":-0.010999404142300289}],"sentiment":"neutral","sentiment_score":0.09803729854126013,"num_words":131,"start":46.815,"end":101.200005},{"sentences":[{"text":"So I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall.","start":103.204994,"end":114.585,"sentiment":"neutral","sentiment_score":0.06410092881156339},{"text":"Yeah.","start":123.25,"end":123.75,"sentiment":"neutral","sentiment_score":-0.13246694207191467},{"text":"Yeah.","start":130.865,"end":131.105,"sentiment":"neutral","sentiment_score":0.03245512768626213},{"text":"Yeah.","start":131.105,"end":131.345,"sentiment":"neutral","sentiment_score":0.03953436762094498},{"text":"Yeah.","start":131.345,"end":131.425,"sentiment":"neutral","sentiment_score":0.0491926446557045}],"sentiment":"neutral","sentiment_score":0.05740871587768197,"num_words":40,"start":103.204994,"end":131.425},{"sentences":[{"text":"It's yeah.","start":131.425,"end":131.985,"sentiment":"neutral","sentiment_score":0.027265461161732674},{"text":"It over the last couple of weeks, it's yeah.","start":131.985,"end":133.905,"sentiment":"neutral","sentiment_score":-0.08207052076856296},{"text":"It's it's had a bit of a a drop.","start":133.905,"end":135.685,"sentiment":"neutral","sentiment_score":-0.2445885572168562},{"text":"But the the good thing is is that, like, your employer is still, you know, putting money in.","start":138.225,"end":142.49,"sentiment":"positive","sentiment_score":0.4901914513773388},{"text":"And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in.","start":142.49,"end":154.35,"sentiment":"positive","sentiment_score":0.49198429439312374}],"sentiment":"neutral","sentiment_score":0.3263043224230989,"num_words":77,"start":131.425,"end":154.35},{"sentences":[{"text":"Because the other option that we could do is, like, sell everything cash, which means that you're in a a stagnant state.","start":154.505,"end":160.845,"sentiment":"neutral","sentiment_score":0.08362161401997913},{"text":"And then in doing so, you've obviously you solidify the price of the units that you hold.","start":161.225,"end":167.725,"sentiment":"neutral","sentiment_score":0.3328360801233965},{"text":"So, you know, you sell all your bricks at at the price that they're worth right now.","start":168.28,"end":171.65999,"sentiment":"positive","sentiment_score":0.4053386590060066},{"text":"And then the question is is when do you buy back in?","start":172.28,"end":175.26,"sentiment":"neutral","sentiment_score":-0.031083376457293827},{"text":"Because, you know, unfortunately, there is no crystal ball on on, you know, when the perfect time to buy back in is.","start":175.48,"end":182.265,"sentiment":"neutral","sentiment_score":-0.31449381058866327}],"sentiment":"neutral","sentiment_score":0.07885313025779195,"num_words":90,"start":154.505,"end":182.265},{"sentences":[{"text":"And there is always the risk, and I see it go wrong more so than I see it go right, that you buy in at the wrong time and you buy when the market's already made that bounce back up.","start":182.825,"end":193.725,"sentiment":"neutral","sentiment_score":-0.30643149055540564},{"text":"History tells us that the best way to do it is to hold and to ride things out.","start":195.0,"end":199.26,"sentiment":"neutral","sentiment_score":-0.12207557757695515},{"text":"And, actually, while the market is down, is to either just continue doing what you're doing or pop money into an investment and buy across a diversified fund.","start":199.4,"end":208.22,"sentiment":"neutral","sentiment_score":-0.08794727682002954},{"text":"Look.","start":212.03499,"end":212.53499,"sentiment":"neutral","sentiment_score":-0.07611019909381866},{"text":"I I think it might drop a little bit.","start":213.47499,"end":216.935,"sentiment":"neutral","sentiment_score":-0.1381830010149214}],"sentiment":"neutral","sentiment_score":-0.18996771851864955,"num_words":96,"start":182.825,"end":216.935},{"sentences":[{"text":"I think it might drop a little bit more.","start":217.155,"end":218.83499,"sentiment":"neutral","sentiment_score":-0.18339165217346615},{"text":"I've been so what my ritual of of a morning is is that, obviously, overnight, America's doing what America's doing while we're sleeping.","start":218.83499,"end":226.21999,"sentiment":"neutral","sentiment_score":0.025126811501610537},{"text":"And in the morning, what I do before the Australian market wakes up is I jump on and have a look at what the S and P or the Dow Jones are doing, and that gives me an indication.","start":227.15999,"end":236.78,"sentiment":"neutral","sentiment_score":0.07102186528918071},{"text":"A couple days ago, you know, we came in and the the Australian Stock Exchange had had closed on it down.","start":237.365,"end":243.605,"sentiment":"neutral","sentiment_score":-0.10497867386965525},{"text":"So it had, you know, obviously dropped over the day.","start":243.605,"end":246.265,"sentiment":"neutral","sentiment_score":-0.3057841405272484}],"sentiment":"neutral","sentiment_score":-0.03495244132628774,"num_words":102,"start":217.155,"end":246.265},{"sentences":[{"text":"Came in the next day.","start":247.125,"end":249.285,"sentiment":"neutral","sentiment_score":-0.16270574927330017},{"text":"I think this must have been Thursday.","start":249.285,"end":250.985,"sentiment":"neutral","sentiment_score":-0.12480480223894119},{"text":"Came in Thursday, and, you know, the S and P had closed on and up.","start":251.72,"end":257.74,"sentiment":"neutral","sentiment_score":0.001374080777168274},{"text":"And I literally sat there and went, cool.","start":257.8,"end":259.56,"sentiment":"neutral","sentiment_score":0.1010481733828783},{"text":"American market's closed on and up.","start":259.56,"end":260.84,"sentiment":"neutral","sentiment_score":-0.06786653523643811}],"sentiment":"neutral","sentiment_score":-0.030862560359443108,"num_words":41,"start":247.125,"end":260.84},{"sentences":[{"text":"The Australian market's gonna open on and up, and it did.","start":260.84,"end":263.415,"sentiment":"neutral","sentiment_score":0.14186715537851508},{"text":"And, basically, within that, you know, couple of day turn turnaround, we had had, you know, what we lost across the day basically come straight back up and in.","start":263.655,"end":272.075,"sentiment":"neutral","sentiment_score":-0.21288539880308613},{"text":"So it is just really volatile, and and you do have those really dramatic bounces.","start":272.535,"end":276.635,"sentiment":"negative","sentiment_score":-0.34134937326113385},{"text":"Now if you were 60 and you were looking at retiring, I'd say, yeah.","start":279.12003,"end":282.96002,"sentiment":"neutral","sentiment_score":-0.05699048350964274},{"text":"Look.","start":282.96002,"end":283.36002,"sentiment":"neutral","sentiment_score":-0.005514271557331085}],"sentiment":"neutral","sentiment_score":-0.15052513565335954,"num_words":70,"start":260.84,"end":283.36002},{"sentences":[{"text":"Maybe we should be a little bit more conservative, or we should have already been positioned a little bit more conservatively.","start":283.36002,"end":287.78,"sentiment":"neutral","sentiment_score":-0.025776205628755548},{"text":"But given you are in your forties, we still have lots of time to be able to weather these bounces.","start":288.80002,"end":295.125,"sentiment":"neutral","sentiment_score":0.0317497325129807},{"text":"And these bounces happen on standard, you know, every five to seven years.","start":295.265,"end":299.365,"sentiment":"neutral","sentiment_score":0.12236790359020233},{"text":"And we're perfectly pretty muchly on on queue to get another one because we had one back in 2020.","start":299.665,"end":304.485,"sentiment":"neutral","sentiment_score":0.18836828948635803},{"text":"So we're pretty much on queue to have another bounce.","start":305.36,"end":308.0,"sentiment":"neutral","sentiment_score":0.19021381810307503}],"sentiment":"neutral","sentiment_score":0.08633268385542085,"num_words":83,"start":283.36002,"end":308.0},{"sentences":[{"text":"So, you know, is it the one we wanted, or is it for, you know, a a a reason that we could foresee?","start":308.0,"end":314.09998,"sentiment":"neutral","sentiment_score":0.024955478780295536},{"text":"No.","start":314.15997,"end":314.65997,"sentiment":"neutral","sentiment_score":-0.2545865774154663},{"text":"I mean, you can see the the war coming, but but it's it's something that's that does happen.","start":315.44,"end":322.51498,"sentiment":"neutral","sentiment_score":-0.20420442190435198},{"text":"Now the good thing is is you are diversified across some really good assets.","start":322.655,"end":326.595,"sentiment":"positive","sentiment_score":0.587662565654942},{"text":"I can see one asset that I would probably like to swap out, which I can do nice and easy for you today, and that's just your Australian holdings just to get you probably positioned a little bit better in the Australian market.","start":327.615,"end":339.89,"sentiment":"neutral","sentiment_score":0.28261191449886147}],"sentiment":"neutral","sentiment_score":0.17195250588760833,"num_words":99,"start":308.0,"end":339.89},{"sentences":[{"text":"But the rest of your shares are performing really well.","start":340.03,"end":342.27002,"sentiment":"positive","sentiment_score":0.5805763244628906},{"text":"They're holding up your funds really nicely, and they've they they've ensured that you have a positive return.","start":342.27002,"end":348.995,"sentiment":"positive","sentiment_score":0.7481423881318834},{"text":"So even though you've had a little bit of a loss over the last, you know, couple weeks, you're still sitting really well overall.","start":349.45502,"end":357.315,"sentiment":"neutral","sentiment_score":-0.10621986251013975},{"text":"Cool.","start":361.31,"end":361.71,"sentiment":"neutral","sentiment_score":0.2576025724411011},{"text":"I'll swap it out.","start":361.71,"end":362.66998,"sentiment":"neutral","sentiment_score":0.14802273362874985}],"sentiment":"neutral","sentiment_score":0.30829373750378164,"num_words":57,"start":340.03,"end":362.66998},{"sentences":[{"text":"Like, I I'm gonna put another Australian fund in, but I'm just gonna do a straight swap between the two.","start":362.66998,"end":367.88998,"sentiment":"neutral","sentiment_score":0.06625697594136},{"text":"Cool.","start":373.605,"end":374.005,"sentiment":"neutral","sentiment_score":0.05404489487409592},{"text":"No.","start":374.005,"end":374.325,"sentiment":"neutral","sentiment_score":-0.046472590416669846},{"text":"I will I can get that done for you.","start":374.325,"end":376.085,"sentiment":"neutral","sentiment_score":0.08569406221310298},{"text":"I'll I'll literally trade it in the next hour.","start":376.085,"end":378.26498,"sentiment":"neutral","sentiment_score":0.09729444980621338}],"sentiment":"neutral","sentiment_score":0.07449021078646183,"num_words":40,"start":362.66998,"end":378.26498},{"sentences":[{"text":"When the market closes, I'll I'll place the trade because I within Hub twenty four, what you can do is you can actually trade within other parties within Hub twenty four so you don't go to market.","start":379.04498,"end":390.77002,"sentiment":"neutral","sentiment_score":0.1044994592666626},{"text":"You just basically do a straight swap.","start":391.39,"end":393.33002,"sentiment":"neutral","sentiment_score":0.11231747056756701},{"text":"So you you sort of hand in your assets and and take assets from others.","start":394.03,"end":397.23,"sentiment":"neutral","sentiment_score":0.24046194553375244},{"text":"So it just reduces the cost, makes it a lot quicker rather than going to market and wake waiting for market to offer the sell.","start":397.23,"end":403.365,"sentiment":"neutral","sentiment_score":0.2519628944993019},{"text":"So I will I'll place that.","start":404.005,"end":405.60498,"sentiment":"neutral","sentiment_score":0.1793964629371961}],"sentiment":"neutral","sentiment_score":0.1737231401105722,"num_words":90,"start":379.04498,"end":405.60498},{"sentences":[{"text":"I'll get that all happening for you now.","start":405.60498,"end":407.785,"sentiment":"neutral","sentiment_score":0.24411247670650482},{"text":"You'll see on your fund if you log in that it'll, like, have a little red flag, and you'll see over the next few days of the the swap happening between those two assets.","start":408.005,"end":416.16498,"sentiment":"neutral","sentiment_score":0.11254713300834684},{"text":"Okay?","start":416.16498,"end":416.66498,"sentiment":"neutral","sentiment_score":0.07866086065769196},{"text":"Okay.","start":418.79,"end":419.29,"sentiment":"neutral","sentiment_score":0.12244261056184769},{"text":"Yeah.","start":420.63,"end":421.03,"sentiment":"neutral","sentiment_score":0.1676553338766098}],"sentiment":"neutral","sentiment_score":0.13662802535626623,"num_words":45,"start":405.60498,"end":421.03},{"sentences":[{"text":"Look.","start":421.03,"end":421.53,"sentiment":"neutral","sentiment_score":0.20378047227859497},{"text":"I I would love to be able to crystal ball it and tell you where it is.","start":422.15,"end":425.19,"sentiment":"neutral","sentiment_score":0.2864108276553452},{"text":"I can tell you now, I am only a couple years younger than yourself, and I'm I'm sitting really much in the same position.","start":425.19,"end":431.98502,"sentiment":"neutral","sentiment_score":0.19177615518371263},{"text":"I'm a little bit more aggressively invested than you.","start":432.125,"end":434.70502,"sentiment":"positive","sentiment_score":0.3525334695974986},{"text":"I've got some gearing and stuff like that just because I was happy to take the additional risk.","start":435.005,"end":439.345,"sentiment":"positive","sentiment_score":0.3599185504847103}],"sentiment":"neutral","sentiment_score":0.2800974985787078,"num_words":69,"start":421.03,"end":439.345},{"sentences":[{"text":"And my my fund has seen the same losses.","start":440.605,"end":444.98,"sentiment":"negative","sentiment_score":-0.3615051640404595},{"text":"It's it's sitting really much to much where you're sitting with with regards to losses, and I'm just holding tight.","start":444.98,"end":452.12,"sentiment":"negative","sentiment_score":-0.4115575686097145},{"text":"I'm holding tight.","start":452.34,"end":453.14,"sentiment":"negative","sentiment_score":-0.3954337537288666},{"text":"I'm continuing to salary sacrifice as I have for years, and I'm just I'm just I'm rolling with the punches because I know that it's gonna back up.","start":453.14,"end":460.025,"sentiment":"neutral","sentiment_score":-0.2660423793963024},{"text":"And while that money's going in, I'm just buying those bricks at a lower crop cost.","start":460.025,"end":463.88498,"sentiment":"neutral","sentiment_score":0.08337401854805648}],"sentiment":"neutral","sentiment_score":-0.2471868610009551,"num_words":76,"start":440.605,"end":463.88498},{"sentences":[{"text":"Okay.","start":467.305,"end":467.805,"sentiment":"neutral","sentiment_score":0.15585865080356598},{"text":"Okay.","start":468.505,"end":468.985,"sentiment":"neutral","sentiment_score":0.21051323413848877},{"text":"Well, I'll I'll place that trade for you this afternoon and get that all happening.","start":468.985,"end":473.0,"sentiment":"positive","sentiment_score":0.4020262161890666},{"text":"And and, otherwise, what I what we wanna do is ultimately while today was a, you know, a good chance to kind of, I guess, just put your, I guess, concerns to to bed, You know, if there is any other questions that you do have, I'm, you know, happy to sort of schedule you in with Veronica who, you know, can look after you long term and, you know, make sure that, you know, any other changes or anything like that can be addressed as well.","start":473.7,"end":501.97,"sentiment":"positive","sentiment_score":0.3821838850947632},{"text":"Alan?","start":507.22998,"end":507.72998,"sentiment":"neutral","sentiment_score":-0.04850322753190994}],"sentiment":"positive","sentiment_score":0.37712628479514804,"num_words":105,"start":467.305,"end":507.72998},{"sentences":[{"text":"No.","start":515.435,"end":515.755,"sentiment":"neutral","sentiment_score":-0.15292134881019592},{"text":"No.","start":515.755,"end":516.075,"sentiment":"neutral","sentiment_score":-0.14104700088500977},{"text":"You're okay.","start":516.075,"end":516.815,"sentiment":"neutral","sentiment_score":-0.09502394124865532},{"text":"Sorry.","start":517.675,"end":518.075,"sentiment":"neutral","sentiment_score":-0.08178325742483139},{"text":"We just made Oh, Kaden Kaden emailed you.","start":518.075,"end":522.79504,"sentiment":"neutral","sentiment_score":-0.03681932052131742}],"sentiment":"neutral","sentiment_score":-0.0661810810606067,"num_words":13,"start":515.435,"end":522.79504},{"sentences":[{"text":"Kaden's one of our yeah.","start":522.79504,"end":530.41,"sentiment":"neutral","sentiment_score":-0.04333654679358005},{"text":"So Kaden's an administrator.","start":530.41,"end":531.70996,"sentiment":"neutral","sentiment_score":-0.03662668680772185},{"text":"And the we do have mail advisers, but we just changed CRM.","start":534.73,"end":538.43,"sentiment":"neutral","sentiment_score":0.005131058909076576},{"text":"So I'm in between a couple of different screens at the moment.","start":538.49,"end":541.415,"sentiment":"neutral","sentiment_score":-0.010817941394634545},{"text":"But Veronica's gonna be looking after you moving forward anyway.","start":541.955,"end":545.015,"sentiment":"neutral","sentiment_score":0.1881238542497158}],"sentiment":"neutral","sentiment_score":0.03371642956910872,"num_words":43,"start":522.79504,"end":545.015},{"sentences":[{"text":"Perfect.","start":548.3349,"end":548.81494,"sentiment":"positive","sentiment_score":0.8289179801940918},{"text":"No stress at all, Ivana.","start":548.81494,"end":550.01495,"sentiment":"positive","sentiment_score":0.6604975581169128},{"text":"You have the best weekend, and and I'll get that straight happening now for you.","start":550.01495,"end":553.9549,"sentiment":"positive","sentiment_score":0.7765952150026957},{"text":"Alright.","start":555.6149,"end":555.93494,"sentiment":"neutral","sentiment_score":0.26756995916366577},{"text":"Bye, 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Lauren speaking. Good. How are you? Okay. So on a mall, Queens 5th Of The 8th 198060 Condong Road Condong Road, Kempelda West 6742. I'm just worried that I don't wanna hit, like, last year where Trump just shorted by 30,000. I know it's come back, but it's dropped 7,000 in I don't know. How many days did he go? Did he do it? A week or something? Is it gonna drop much more? I know, obviously, you can't hold you to it, but do you think it's gonna drop much more with this thumb press? Okay. Get rid of that one. The Assurant one. Yep. Whatever you like. If it's doing bad, I don't want it. Yep. Yep. No. That's fine. Yeah. Okay. Okay. Is the other guy left? I can't remember whoever I had last time. There's a guy. I'm bad with names. We don't talk often enough to remember. I think it was a girl by email. Maybe that's when I thought it was a guy. I don't know. Oh, Yeah. Okay. Cool. Thank you. Okay. Thanks a lot. 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more with this thumb press?","start":211.485,"end":216.785,"sentiment":"neutral","sentiment_score":-0.15570485744286666},{"text":"Okay.","start":358.065,"end":358.385,"sentiment":"neutral","sentiment_score":-0.04553369805216789},{"text":"Get rid of that one.","start":358.385,"end":359.525,"sentiment":"neutral","sentiment_score":-0.04069569706916809}],"sentiment":"neutral","sentiment_score":-0.13476451758393332,"num_words":38,"start":129.185,"end":359.525},{"sentences":[{"text":"The Assurant one.","start":359.97998,"end":361.03998,"sentiment":"neutral","sentiment_score":0.06135094165802002},{"text":"Yep.","start":368.86,"end":369.36,"sentiment":"neutral","sentiment_score":-0.0014834653120487928},{"text":"Whatever you like.","start":369.5,"end":370.47998,"sentiment":"neutral","sentiment_score":-0.059390479077895485},{"text":"If it's doing bad, I don't want 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fine.","start":417.74,"end":418.48,"sentiment":"neutral","sentiment_score":0.038687689229846},{"text":"Yeah.","start":466.54498,"end":467.025,"sentiment":"neutral","sentiment_score":0.11092577874660492},{"text":"Okay.","start":467.025,"end":467.525,"sentiment":"neutral","sentiment_score":0.1405312418937683}],"sentiment":"neutral","sentiment_score":0.058464997758467994,"num_words":6,"start":417.34,"end":467.525},{"sentences":[{"text":"Okay.","start":503.29,"end":503.79,"sentiment":"neutral","sentiment_score":0.003216957673430443},{"text":"Is the other guy left?","start":503.93002,"end":505.07,"sentiment":"neutral","sentiment_score":-0.02739228568971157},{"text":"I can't remember whoever I had last time.","start":508.57,"end":510.41,"sentiment":"neutral","sentiment_score":-0.13655850663781166},{"text":"There's a guy.","start":510.41,"end":511.23,"sentiment":"neutral","sentiment_score":-0.2200630803902944},{"text":"I'm bad with names.","start":511.705,"end":512.845,"sentiment":"neutral","sentiment_score":-0.27966219931840897}],"sentiment":"neutral","sentiment_score":-0.14309764582486378,"num_words":21,"start":503.29,"end":512.845},{"sentences":[{"text":"We don't talk often enough to remember.","start":513.225,"end":515.325,"sentiment":"neutral","sentiment_score":-0.18820882269314357},{"text":"I think it was a girl by email.","start":518.02496,"end":519.565,"sentiment":"neutral","sentiment_score":-0.06159077864140272},{"text":"Maybe that's when I thought it was a guy.","start":523.785,"end":525.305,"sentiment":"neutral","sentiment_score":-0.14955054803027046},{"text":"I don't know.","start":525.305,"end":525.87,"sentiment":"neutral","sentiment_score":-0.14236746728420258},{"text":"Oh, Yeah.","start":528.58997,"end":546.315,"sentiment":"neutral","sentiment_score":0.07482735067605972}],"sentiment":"neutral","sentiment_score":-0.11839967657779825,"num_words":29,"start":513.225,"end":546.315},{"sentences":[{"text":"Okay.","start":546.315,"end":546.795,"sentiment":"positive","sentiment_score":0.3494662046432495},{"text":"Cool.","start":546.795,"end":547.115,"sentiment":"positive","sentiment_score":0.7389974594116211},{"text":"Thank you.","start":547.115,"end":547.855,"sentiment":"positive","sentiment_score":0.8343289792537689},{"text":"Okay.","start":553.99493,"end":554.2349,"sentiment":"positive","sentiment_score":0.46307533979415894},{"text":"Thanks a lot.","start":554.2349,"end":554.95496,"sentiment":"positive","sentiment_score":0.7850646177927653}],"sentiment":"positive","sentiment_score":0.6969238519668579,"num_words":8,"start":546.315,"end":554.95496},{"sentences":[{"text":"Yeah.","start":554.95496,"end":555.45496,"sentiment":"positive","sentiment_score":0.4264744520187378}],"sentiment":"positive","sentiment_score":0.4264744520187378,"num_words":1,"start":554.95496,"end":555.45496}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Lauren speaking.\n\nChannel 0: Hi, Alana. Larissa here from Oakview Financial. How are you going?\n\nChannel 1: Good. How are you?\n\nChannel 0: Yeah. Good. Good. Thank you for asking. Sorry I'm a little bit late.\n\nJust had a couple of appointments run over today.\n\nChannel 1: Okay.\n\nChannel 0: Perfect. So I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email. I've obviously got you at a good time now. So before we jump into it, can I just get you to confirm security? Full name, date birth date of birth, and address.\n\nChannel 1: So on a mall, Queens 5th Of The 8th 198060 Condong Road Condong Road, Kempelda West 6742.\n\nChannel 0: Perfect. Thanks for that. So with respect to, like, your superannuation and and with respect to, I guess, the the the query that you are, your super is a is a a long term investment. And at the moment, there are some definite volatility in the market, and it's not to be unexpected that we're gonna have volatile times. Now with your account and with the way it's going, what, I guess, I I wanna sort of, like, talk to you about and and address is that there are things we can do with the investment to, I guess, reduce risk, to take a, you know, different position or a different stance within the the the fund.\n\nBut I also don't wanna impact your long term or long longevity of your account. So I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall.\n\nChannel 1: I'm just worried that I don't wanna hit, like, last year where Trump just shorted by 30,000. I know it's come back,\n\nChannel 0: Yeah.\n\nChannel 1: but it's dropped 7,000 in I don't know. How many days did he go? Did he do it? A week or something?\n\nChannel 0: Yeah. Yeah. Yeah. It's yeah. It over the last couple of weeks, it's yeah.\n\nIt's it's had a bit of a a drop. But the the good thing is is that, like, your employer is still, you know, putting money in. And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in. Because the other option that we could do is, like, sell everything cash, which means that you're in a a stagnant state. And then in doing so, you've obviously you solidify the price of the units that you hold.\n\nSo, you know, you sell all your bricks at at the price that they're worth right now. And then the question is is when do you buy back in? Because, you know, unfortunately, there is no crystal ball on on, you know, when the perfect time to buy back in is. And there is always the risk, and I see it go wrong more so than I see it go right, that you buy in at the wrong time and you buy when the market's already made that bounce back up. History tells us that the best way to do it is to hold and to ride things out.\n\nAnd, actually, while the market is down, is to either just continue doing what you're doing or pop money into an investment and buy across a diversified fund.\n\nChannel 1: Is it gonna drop much more? I know, obviously,\n\nChannel 0: Look.\n\nChannel 1: you can't hold you to it, but do you think\n\nChannel 0: I\n\nChannel 1: it's gonna drop much more\n\nChannel 0: I think it\n\nChannel 1: with\n\nChannel 0: might\n\nChannel 1: this\n\nChannel 0: drop\n\nChannel 1: thumb\n\nChannel 0: a little\n\nChannel 1: press?\n\nChannel 0: bit. I think it might drop a little bit more. I've been so what my ritual of of a morning is is that, obviously, overnight, America's doing what America's doing while we're sleeping. And in the morning, what I do before the Australian market wakes up is I jump on and have a look at what the S and P or the Dow Jones are doing, and that gives me an indication. A couple days ago, you know, we came in and the the Australian Stock Exchange had had closed on it down.\n\nSo it had, you know, obviously dropped over the day. Came in the next day. I think this must have been Thursday. Came in Thursday, and, you know, the S and P had closed on and up. And I literally sat there and went, cool.\n\nAmerican market's closed on and up. The Australian market's gonna open on and up, and it did. And, basically, within that, you know, couple of day turn turnaround, we had had, you know, what we lost across the day basically come straight back up and in. So it is just really volatile, and and you do have those really dramatic bounces. Now if you were 60 and you were looking at retiring, I'd say, yeah.\n\nLook. Maybe we should be a little bit more conservative, or we should have already been positioned a little bit more conservatively. But given you are in your forties, we still have lots of time to be able to weather these bounces. And these bounces happen on standard, you know, every five to seven years. And we're perfectly pretty muchly on on queue to get another one because we had one back in 2020.\n\nSo we're pretty much on queue to have another bounce. So, you know, is it the one we wanted, or is it for, you know, a a a reason that we could foresee? No. I mean, you can see the the war coming, but but it's it's something that's that does happen. Now the good thing is is you are diversified across some really good assets.\n\nI can see one asset that I would probably like to swap out, which I can do nice and easy for you today, and that's just your Australian holdings just to get you probably positioned a little bit better in the Australian market. But the rest of your shares are performing really well. They're holding up your funds really nicely, and they've they they've ensured that you have a positive return. So even though you've had a little bit of a loss over the last, you know, couple weeks, you're still sitting really well overall.\n\nChannel 1: Okay. Get rid of that one. The Assurant one.\n\nChannel 0: Cool. I'll swap it out. Like, I I'm gonna put another Australian fund in, but I'm just gonna do a straight swap between the two.\n\nChannel 1: Yep. Whatever you like. If it's doing bad, I don't want it.\n\nChannel 0: Cool. No. I will I can get that done for you. I'll I'll literally trade it in the next hour. When the market closes, I'll I'll place the trade because I within Hub twenty four, what you can do is you can actually trade within other parties within Hub twenty four so you don't go to market.\n\nYou just basically do a straight swap.\n\nChannel 1: Yep.\n\nChannel 0: So you you sort of hand in your assets and and take assets from others. So it just reduces the cost, makes it a lot quicker rather than going to market and wake waiting for market to offer the sell. So I will I'll place that. I'll get that all happening for you now. You'll see on your fund if you log in that it'll, like, have a little red flag, and you'll see over the next few days of the the swap happening between those two assets.\n\nOkay?\n\nChannel 1: Yep. No. That's fine.\n\nChannel 0: Okay. Yeah. Look. I I would love to be able to crystal ball it and tell you where it is. I can tell you now, I am only a couple years younger than yourself, and I'm I'm sitting really much in the same position.\n\nI'm a little bit more aggressively invested than you. I've got some gearing and stuff like that just because I was happy to take the additional risk. And my my fund has seen the same losses. It's it's sitting really much to much where you're sitting with with regards to losses, and I'm just holding tight. I'm holding tight.\n\nI'm continuing to salary sacrifice as I have for years, and I'm just I'm just I'm rolling with the punches because I know that it's gonna back up. And while that money's going in, I'm just buying those bricks at a lower crop cost.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Okay. Okay. Well, I'll I'll place that trade for you this afternoon and get that all happening. And and, otherwise, what I what we wanna do is ultimately while today was a, you know, a good chance to kind of, I guess, just put your, I guess, concerns to to bed, You know, if there is any other questions that you do have, I'm, you know, happy to sort of schedule you in with Veronica who, you know, can look after you long term and, you know, make sure that, you know, any other changes or anything like that can be addressed as well.\n\nChannel 1: Okay. Is the other guy left?\n\nChannel 0: Alan?\n\nChannel 1: I can't remember whoever I had last time. There's a guy. I'm bad with names. We don't talk often enough to remember.\n\nChannel 0: No. No. You're okay. Sorry.\n\nChannel 1: I\n\nChannel 0: We\n\nChannel 1: think\n\nChannel 0: just\n\nChannel 1: it was\n\nChannel 0: made\n\nChannel 1: a girl by email.\n\nChannel 0: Oh, Kaden Kaden emailed you. Kaden's one of\n\nChannel 1: Maybe\n\nChannel 0: our\n\nChannel 1: that's when I thought it was a guy. I don't know. Oh,\n\nChannel 0: yeah. So Kaden's an administrator. And the we do have mail advisers, but we just changed CRM. So I'm in between a couple of different screens at the moment. But Veronica's gonna be looking after you moving forward anyway.\n\nChannel 1: Yeah. Okay. Cool. Thank you.\n\nChannel 0: Perfect. No stress at all, Ivana. You have the best weekend, and and I'll get that straight happening now for you.\n\nChannel 1: Okay. Thanks a lot. Yeah.\n\nChannel 0: Alright. Bye, doll. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.013211693614721298},{"text":"Lauren speaking.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.021289126947522163}],"sentiment":"neutral","sentiment_score":0.018596649169921875,"channel":1,"num_words":3,"start":1.1999999,"end":2.42},{"sentences":[{"text":"Hi, Alana.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.1394115872681141},{"text":"Larissa here from Oakview Financial.","start":4.08,"end":5.68,"sentiment":"neutral","sentiment_score":0.17578604817390442},{"text":"How are you going?","start":5.68,"end":6.58,"sentiment":"neutral","sentiment_score":0.22151893749833107}],"sentiment":"neutral","sentiment_score":0.18580265139991586,"channel":0,"num_words":11,"start":3.1999998,"end":6.58},{"sentences":[{"text":"Good.","start":6.7999997,"end":7.12,"sentiment":"positive","sentiment_score":0.40913665294647217},{"text":"How are you?","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.25003015995025635}],"sentiment":"neutral","sentiment_score":0.2898067831993103,"channel":1,"num_words":4,"start":6.7999997,"end":7.94},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.639999,"sentiment":"neutral","sentiment_score":0.24253053963184357},{"text":"Good.","start":8.639999,"end":8.96,"sentiment":"positive","sentiment_score":0.43386417627334595},{"text":"Good.","start":8.96,"end":9.44,"sentiment":"positive","sentiment_score":0.46725279092788696},{"text":"Thank you for asking.","start":9.44,"end":10.719999,"sentiment":"positive","sentiment_score":0.591847687959671},{"text":"Sorry I'm a little bit late.","start":10.719999,"end":12.259999,"sentiment":"neutral","sentiment_score":-0.17571602016687393}],"sentiment":"neutral","sentiment_score":0.18898016443619362,"channel":0,"num_words":13,"start":8.16,"end":12.259999},{"sentences":[{"text":"Just had a couple of appointments run over today.","start":12.559999,"end":14.66,"sentiment":"neutral","sentiment_score":-0.062024357418219246}],"sentiment":"neutral","sentiment_score":-0.062024357418219246,"channel":0,"num_words":9,"start":12.559999,"end":14.66},{"sentences":[{"text":"Okay.","start":15.385,"end":15.885,"sentiment":"neutral","sentiment_score":0.1370145082473755}],"sentiment":"neutral","sentiment_score":0.1370145082473755,"channel":1,"num_words":1,"start":15.385,"end":15.885},{"sentences":[{"text":"Perfect.","start":16.994999,"end":17.494999,"sentiment":"positive","sentiment_score":0.342287540435791},{"text":"So I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email.","start":18.115,"end":29.175,"sentiment":"neutral","sentiment_score":0.19950021947583846},{"text":"I've obviously got you at a good time now.","start":30.24,"end":32.58,"sentiment":"positive","sentiment_score":0.3934263288974762},{"text":"So before we jump into it, can I just get you to confirm security?","start":32.72,"end":35.68,"sentiment":"neutral","sentiment_score":0.07075525208243302},{"text":"Full name, date birth date of birth, and address.","start":35.68,"end":37.7,"sentiment":"neutral","sentiment_score":0.05858008315165838}],"sentiment":"neutral","sentiment_score":0.18102227471536025,"channel":0,"num_words":64,"start":16.994999,"end":37.7},{"sentences":[{"text":"So on a mall, Queens 5th Of The 8th 198060 Condong Road Condong Road, Kempelda West 6742.","start":38.785,"end":45.684998,"sentiment":"neutral","sentiment_score":0.05405935469795676}],"sentiment":"neutral","sentiment_score":0.05405935469795676,"channel":1,"num_words":17,"start":38.785,"end":45.684998},{"sentences":[{"text":"Perfect.","start":46.255,"end":46.755,"sentiment":"positive","sentiment_score":0.542281985282898},{"text":"Thanks for that.","start":46.815,"end":47.715,"sentiment":"positive","sentiment_score":0.6281066735585531},{"text":"So with respect to, like, your superannuation and and with respect to, I guess, the the the query that you are, your super is a is a a long term investment.","start":49.215,"end":60.58,"sentiment":"neutral","sentiment_score":0.13751593184086583},{"text":"And at the moment, there are some definite volatility in the market, and it's not to be unexpected that we're gonna have volatile times.","start":60.64,"end":70.26,"sentiment":"neutral","sentiment_score":0.021485728677362204},{"text":"Now with your account and with the way it's going, what, I guess, I I wanna sort of, like, talk to you about and and address is that there are things we can do with the investment to, I guess, reduce risk, to take a, you know, different position or a different stance within the the the fund.","start":72.284996,"end":93.68,"sentiment":"neutral","sentiment_score":0.10939492715586877}],"sentiment":"neutral","sentiment_score":0.11581332612241435,"channel":0,"num_words":117,"start":46.255,"end":93.68},{"sentences":[{"text":"But I also don't wanna impact your long term or long longevity of your account.","start":94.94,"end":101.200005,"sentiment":"neutral","sentiment_score":-0.010999404142300289},{"text":"So I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall.","start":103.204994,"end":114.585,"sentiment":"neutral","sentiment_score":0.06410092881156339}],"sentiment":"neutral","sentiment_score":0.042012595589838775,"channel":0,"num_words":51,"start":94.94,"end":114.585},{"sentences":[{"text":"I'm just worried that I don't wanna hit, like, last year where Trump just shorted by 30,000.","start":117.42999,"end":121.829994,"sentiment":"neutral","sentiment_score":-0.2638115777688868},{"text":"I know it's come back,","start":121.829994,"end":122.96999,"sentiment":"neutral","sentiment_score":-0.1501733750104904}],"sentiment":"neutral","sentiment_score":-0.2379847135056149,"channel":1,"num_words":22,"start":117.42999,"end":122.96999},{"sentences":[{"text":"Yeah.","start":123.25,"end":123.75,"sentiment":"neutral","sentiment_score":-0.13246694207191467}],"sentiment":"neutral","sentiment_score":-0.13246694207191467,"channel":0,"num_words":1,"start":123.25,"end":123.75},{"sentences":[{"text":"but it's dropped 7,000 in I don't know.","start":123.745,"end":127.345,"sentiment":"neutral","sentiment_score":-0.19903026893734932},{"text":"How many days did he go?","start":127.345,"end":128.38501,"sentiment":"neutral","sentiment_score":-0.07375727345546086},{"text":"Did he do it?","start":128.38501,"end":129.185,"sentiment":"neutral","sentiment_score":0.025655346922576427},{"text":"A week or something?","start":129.185,"end":130.24501,"sentiment":"neutral","sentiment_score":-0.013134293025359511}],"sentiment":"neutral","sentiment_score":-0.09021370802921327,"channel":1,"num_words":22,"start":123.745,"end":130.24501},{"sentences":[{"text":"Yeah.","start":130.865,"end":131.105,"sentiment":"neutral","sentiment_score":0.03245512768626213},{"text":"Yeah.","start":131.105,"end":131.345,"sentiment":"neutral","sentiment_score":0.03953436762094498},{"text":"Yeah.","start":131.345,"end":131.425,"sentiment":"neutral","sentiment_score":0.0491926446557045},{"text":"It's yeah.","start":131.425,"end":131.985,"sentiment":"neutral","sentiment_score":0.027265461161732674},{"text":"It over the last couple of weeks, it's yeah.","start":131.985,"end":133.905,"sentiment":"neutral","sentiment_score":-0.08207052076856296}],"sentiment":"neutral","sentiment_score":-0.040208687473620684,"channel":0,"num_words":14,"start":130.865,"end":133.905},{"sentences":[{"text":"It's it's had a bit of a a drop.","start":133.905,"end":135.685,"sentiment":"neutral","sentiment_score":-0.2445885572168562},{"text":"But the the good thing is is that, like, your employer is still, you know, putting money in.","start":138.225,"end":142.49,"sentiment":"positive","sentiment_score":0.4901914513773388},{"text":"And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in.","start":142.49,"end":154.35,"sentiment":"positive","sentiment_score":0.49198429439312374},{"text":"Because the other option that we could do is, like, sell everything cash, which means that you're in a a stagnant state.","start":154.505,"end":160.845,"sentiment":"neutral","sentiment_score":0.08362161401997913},{"text":"And then in doing so, you've obviously you solidify the price of the units that you hold.","start":161.225,"end":167.725,"sentiment":"neutral","sentiment_score":0.3328360801233965}],"sentiment":"neutral","sentiment_score":0.3172135758258048,"channel":0,"num_words":105,"start":133.905,"end":167.725},{"sentences":[{"text":"So, you know, you sell all your bricks at at the price that they're worth right now.","start":168.28,"end":171.65999,"sentiment":"positive","sentiment_score":0.4053386590060066},{"text":"And then the question is is when do you buy back in?","start":172.28,"end":175.26,"sentiment":"neutral","sentiment_score":-0.031083376457293827},{"text":"Because, you know, unfortunately, there is no crystal ball on on, you know, when the perfect time to buy back in is.","start":175.48,"end":182.265,"sentiment":"neutral","sentiment_score":-0.31449381058866327},{"text":"And there is always the risk, and I see it go wrong more so than I see it go right, that you buy in at the wrong time and you buy when the market's already made that bounce back up.","start":182.825,"end":193.725,"sentiment":"neutral","sentiment_score":-0.30643149055540564},{"text":"History tells us that the best way to do it is to hold and to ride things out.","start":195.0,"end":199.26,"sentiment":"neutral","sentiment_score":-0.12207557757695515}],"sentiment":"neutral","sentiment_score":-0.1362910749168571,"channel":0,"num_words":109,"start":168.28,"end":199.26},{"sentences":[{"text":"And, actually, while the market is down, is to either just continue doing what you're doing or pop money into an investment and buy across a diversified fund.","start":199.4,"end":208.22,"sentiment":"neutral","sentiment_score":-0.08794727682002954}],"sentiment":"neutral","sentiment_score":-0.08794727682002954,"channel":0,"num_words":28,"start":199.4,"end":208.22},{"sentences":[{"text":"Is it gonna drop much more?","start":208.925,"end":210.625,"sentiment":"neutral","sentiment_score":-0.23233257482449213},{"text":"I know, obviously,","start":211.485,"end":212.045,"sentiment":"neutral","sentiment_score":-0.10174534345666568}],"sentiment":"neutral","sentiment_score":-0.18880349770188332,"channel":1,"num_words":9,"start":208.925,"end":212.045},{"sentences":[{"text":"Look.","start":212.03499,"end":212.53499,"sentiment":"neutral","sentiment_score":-0.07611019909381866}],"sentiment":"neutral","sentiment_score":-0.07611019909381866,"channel":0,"num_words":1,"start":212.03499,"end":212.53499},{"sentences":[{"text":"you can't hold you to it, but do you think","start":212.045,"end":213.485,"sentiment":"neutral","sentiment_score":-0.13867675960063935}],"sentiment":"neutral","sentiment_score":-0.13867675960063935,"channel":1,"num_words":10,"start":212.045,"end":213.485},{"sentences":[{"text":"I","start":213.47499,"end":213.97499,"sentiment":"neutral","sentiment_score":-0.18047016859054563}],"sentiment":"neutral","sentiment_score":-0.18047016859054563,"channel":0,"num_words":1,"start":213.47499,"end":213.97499},{"sentences":[{"text":"it's gonna drop much more","start":213.485,"end":214.785,"sentiment":"neutral","sentiment_score":-0.22268404066562653}],"sentiment":"neutral","sentiment_score":-0.22268404066562653,"channel":1,"num_words":5,"start":213.485,"end":214.785},{"sentences":[{"text":"I think 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little","start":216.11499,"end":216.435,"sentiment":"neutral","sentiment_score":-0.16502219438552856}],"sentiment":"neutral","sentiment_score":-0.16502219438552856,"channel":0,"num_words":2,"start":216.11499,"end":216.435},{"sentences":[{"text":"press?","start":216.285,"end":216.785,"sentiment":"neutral","sentiment_score":-0.171051025390625}],"sentiment":"neutral","sentiment_score":-0.171051025390625,"channel":1,"num_words":1,"start":216.285,"end":216.785},{"sentences":[{"text":"bit.","start":216.435,"end":216.935,"sentiment":"neutral","sentiment_score":-0.08250243216753006},{"text":"I think it might drop a little bit more.","start":217.155,"end":218.83499,"sentiment":"neutral","sentiment_score":-0.18339165217346615},{"text":"I've been so what my ritual of of a morning is is that, obviously, overnight, America's doing what America's doing while we're sleeping.","start":218.83499,"end":226.21999,"sentiment":"neutral","sentiment_score":0.025126811501610537},{"text":"And in the morning, what I do before the Australian market wakes up is I jump on and have a look at what the S and P or the Dow Jones are doing, and that gives me an indication.","start":227.15999,"end":236.78,"sentiment":"neutral","sentiment_score":0.07102186528918071},{"text":"A couple days ago, you know, we came in and the the Australian Stock Exchange had had closed on it down.","start":237.365,"end":243.605,"sentiment":"neutral","sentiment_score":-0.10497867386965525}],"sentiment":"neutral","sentiment_score":-0.006342043464262319,"channel":0,"num_words":93,"start":216.435,"end":243.605},{"sentences":[{"text":"So it had, you know, obviously dropped over the day.","start":243.605,"end":246.265,"sentiment":"neutral","sentiment_score":-0.3057841405272484},{"text":"Came in the next day.","start":247.125,"end":249.285,"sentiment":"neutral","sentiment_score":-0.16270574927330017},{"text":"I think this must have been 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in.","start":263.655,"end":272.075,"sentiment":"neutral","sentiment_score":-0.21288539880308613},{"text":"So it is just really volatile, and and you do have those really dramatic bounces.","start":272.535,"end":276.635,"sentiment":"negative","sentiment_score":-0.34134937326113385},{"text":"Now if you were 60 and you were looking at retiring, I'd say, yeah.","start":279.12003,"end":282.96002,"sentiment":"neutral","sentiment_score":-0.05699048350964274}],"sentiment":"neutral","sentiment_score":-0.1458459258079529,"channel":0,"num_words":75,"start":259.56,"end":282.96002},{"sentences":[{"text":"Look.","start":282.96002,"end":283.36002,"sentiment":"neutral","sentiment_score":-0.005514271557331085},{"text":"Maybe we should be a little bit more conservative, or we should have already been positioned a little bit more conservatively.","start":283.36002,"end":287.78,"sentiment":"neutral","sentiment_score":-0.025776205628755548},{"text":"But given you are in your forties, we still have lots of 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you.","start":374.325,"end":376.085,"sentiment":"neutral","sentiment_score":0.08569406221310298},{"text":"I'll I'll literally trade it in the next hour.","start":376.085,"end":378.26498,"sentiment":"neutral","sentiment_score":0.09729444980621338},{"text":"When the market closes, I'll I'll place the trade because I within Hub twenty four, what you can do is you can actually trade within other parties within Hub twenty four so you don't go to market.","start":379.04498,"end":390.77002,"sentiment":"neutral","sentiment_score":0.1044994592666626}],"sentiment":"neutral","sentiment_score":0.09685875272803139,"channel":0,"num_words":57,"start":373.605,"end":390.77002},{"sentences":[{"text":"You just basically do a straight 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was","start":518.345,"end":518.585,"sentiment":"neutral","sentiment_score":-0.0755908228456974}],"sentiment":"neutral","sentiment_score":-0.0755908228456974,"channel":1,"num_words":2,"start":518.345,"end":518.585},{"sentences":[{"text":"made","start":518.555,"end":518.79504,"sentiment":"neutral","sentiment_score":-0.058274418115615845}],"sentiment":"neutral","sentiment_score":-0.058274418115615845,"channel":0,"num_words":1,"start":518.555,"end":518.79504},{"sentences":[{"text":"a girl by email.","start":518.585,"end":519.565,"sentiment":"neutral","sentiment_score":-0.04932393506169319}],"sentiment":"neutral","sentiment_score":-0.04932393506169319,"channel":1,"num_words":4,"start":518.585,"end":519.565},{"sentences":[{"text":"Oh, Kaden Kaden emailed you.","start":520.955,"end":522.79504,"sentiment":"neutral","sentiment_score":-0.016128852032124996},{"text":"Kaden's one 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know.","start":525.305,"end":525.87,"sentiment":"neutral","sentiment_score":-0.14236746728420258},{"text":"Oh,","start":528.58997,"end":529.08997,"sentiment":"neutral","sentiment_score":-0.05155391991138458}],"sentiment":"neutral","sentiment_score":-0.14541014842689037,"channel":1,"num_words":12,"start":524.105,"end":529.08997},{"sentences":[{"text":"yeah.","start":530.01,"end":530.41,"sentiment":"neutral","sentiment_score":-0.03701341524720192},{"text":"So Kaden's an administrator.","start":530.41,"end":531.70996,"sentiment":"neutral","sentiment_score":-0.03662668680772185},{"text":"And the we do have mail advisers, but we just changed CRM.","start":534.73,"end":538.43,"sentiment":"neutral","sentiment_score":0.005131058909076576},{"text":"So I'm in between a couple of different screens at the moment.","start":538.49,"end":541.415,"sentiment":"neutral","sentiment_score":-0.010817941394634545},{"text":"But Veronica's gonna be looking after you moving forward anyway.","start":541.955,"end":545.015,"sentiment":"neutral","sentiment_score":0.1881238542497158}],"sentiment":"neutral","sentiment_score":0.041781430517753154,"channel":0,"num_words":39,"start":530.01,"end":545.015},{"sentences":[{"text":"Yeah.","start":545.915,"end":546.315,"sentiment":"neutral","sentiment_score":0.20120862126350403},{"text":"Okay.","start":546.315,"end":546.795,"sentiment":"positive","sentiment_score":0.3494662046432495},{"text":"Cool.","start":546.795,"end":547.115,"sentiment":"positive","sentiment_score":0.7389974594116211},{"text":"Thank you.","start":547.115,"end":547.855,"sentiment":"positive","sentiment_score":0.8343289792537689}],"sentiment":"positive","sentiment_score":0.5916660487651825,"channel":1,"num_words":5,"start":545.915,"end":547.855},{"sentences":[{"text":"Perfect.","start":548.3349,"end":548.81494,"sentiment":"positive","sentiment_score":0.8289179801940918},{"text":"No stress at all, Ivana.","start":548.81494,"end":550.01495,"sentiment":"positive","sentiment_score":0.6604975581169128},{"text":"You have the best weekend, and and I'll get that straight happening now for you.","start":550.01495,"end":553.9549,"sentiment":"positive","sentiment_score":0.7765952150026957}],"sentiment":"positive","sentiment_score":0.7514444759913853,"channel":0,"num_words":21,"start":548.3349,"end":553.9549},{"sentences":[{"text":"Okay.","start":553.99493,"end":554.2349,"sentiment":"positive","sentiment_score":0.46307533979415894},{"text":"Thanks a lot.","start":554.2349,"end":554.95496,"sentiment":"positive","sentiment_score":0.7850646177927653},{"text":"Yeah.","start":554.95496,"end":555.45496,"sentiment":"positive","sentiment_score":0.4264744520187378}],"sentiment":"positive","sentiment_score":0.6489487290382385,"channel":1,"num_words":5,"start":553.99493,"end":555.45496},{"sentences":[{"text":"Alright.","start":555.6149,"end":555.93494,"sentiment":"neutral","sentiment_score":0.26756995916366577},{"text":"Bye, doll.","start":555.93494,"end":556.49493,"sentiment":"neutral","sentiment_score":0.2939903661608696},{"text":"Bye.","start":556.49493,"end":556.99493,"sentiment":"neutral","sentiment_score":-0.09837867319583891}],"sentiment":"neutral","sentiment_score":0.1892930045723915,"channel":0,"num_words":4,"start":555.6149,"end":556.99493}]},"summary":{"result":"success","short":"Representatives from Oakview Financial address customers with long term investment accounts and caution about the risks of selling and bouncing assets at the wrong time. They suggest diversifying assets and trading within other parties within Hub twenty four, and offer to place trades on customer holdings to reduce costs and improve performance. The representatives emphasize the importance of diversifying assets and trading within other parties within Hub twenty four, and will handle swaps and meet with customers for future inquiries."},"intents":{"segments":[{"text":"So I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email.","start_word":42,"end_word":72,"intents":[{"intent":"Address queries","confidence_score":0.6060589}]},{"text":"So I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall.","start_word":254,"end_word":289,"intents":[{"intent":"Recommend changes","confidence_score":0.0050638807}]},{"text":"I'm just worried that I don't wanna hit, like, last year where Trump just shorted by 30,000.","start_word":290,"end_word":306,"intents":[{"intent":"Predict future impact","confidence_score":0.0017806712}]},{"text":"And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in.","start_word":376,"end_word":414,"intents":[{"intent":"Address market volatility","confidence_score":0.0025625874}]},{"text":"Now the good thing is is you are diversified across some really good assets.","start_word":967,"end_word":980,"intents":[{"intent":"Evaluate asset diversification","confidence_score":0.034736168}]},{"text":"I can see one asset that I would probably like to swap out, which I can do nice and easy for you today, and that's just your Australian holdings just to get you probably positioned a little bit better in the Australian market.","start_word":982,"end_word":1024,"intents":[{"intent":"Swap assets","confidence_score":0.7040787},{"intent":"Obtain and market information","confidence_score":0.000008301048},{"intent":"Inform about swap","confidence_score":0.053554054}]},{"text":"I'll swap it out. Like, I I'm gonna put another Australian fund in, but I'm just gonna do a straight swap between the two. Yep.","start_word":1086,"end_word":1110,"intents":[{"intent":"Place swap","confidence_score":0.0047124634}]}]},"sentiments":{"segments":[{"text":"Hello? Lauren speaking. Hi, Alana. Larissa here from Oakview Financial. How are you going?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.14303812384605408},{"text":"Good.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.40913665294647217},{"text":"How are you? Yeah.","start_word":15,"end_word":18,"sentiment":"neutral","sentiment_score":0.24692444503307345},{"text":"Good. Good. Thank you for asking.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.5202300548553467},{"text":"Sorry I'm a little bit late. Just had a couple of appointments run over today. Okay.","start_word":25,"end_word":40,"sentiment":"neutral","sentiment_score":-0.09325516223907472},{"text":"Perfect.","start_word":41,"end_word":41,"sentiment":"positive","sentiment_score":0.342287540435791},{"text":"So I was just giving you a call to, obviously, just have a touch base and and address the the queries, I guess, that you sent through from, like, via email.","start_word":42,"end_word":72,"sentiment":"neutral","sentiment_score":0.19952480494976044},{"text":"I've obviously got you at a good time now.","start_word":73,"end_word":81,"sentiment":"positive","sentiment_score":0.3862054944038391},{"text":"So before we jump into it, can I just get you to confirm security? Full name, date birth date of birth, and address. So on a mall, Queens 5th Of The 8th 198060 Condong Road Condong Road, Kempelda West 6742.","start_word":82,"end_word":121,"sentiment":"neutral","sentiment_score":0.06022186577320099},{"text":"Perfect. Thanks for that.","start_word":122,"end_word":125,"sentiment":"positive","sentiment_score":0.5814326405525208},{"text":"So with respect to, like, your superannuation and and with respect to, I guess, the the the query that you are, your super is a is a a long term investment. And at the moment, there are some definite volatility in the market, and it's not to be unexpected that we're gonna have volatile times. Now with your account and with the way it's going, what, I guess, I I wanna sort of, like, talk to you about and and address is that there are things we can do with the investment to, I guess, reduce risk, to take a, you know, different position or a different stance within the the the fund. But I also don't wanna impact your long term or long longevity of your account. So I guess I wanna sort of know what you're wanting out of out of, I guess, your inquiry before I sort of look at making any recommendations or any any changes to your account overall. I'm just worried that I don't wanna hit, like, last year where Trump just shorted by 30,000. I know it's come back, Yeah. but it's dropped 7,000 in I don't know. How many days did he go? Did he do it? A week or something? Yeah. Yeah. Yeah. It's yeah. It over the last couple of weeks, it's yeah. It's it's had a bit of a a drop.","start_word":126,"end_word":357,"sentiment":"neutral","sentiment_score":0.005533120619004656},{"text":"But the the good thing is is that, like, your employer is still, you know, putting money in. And during the the movements of the market and while the market's down, you are buying in at those lower prices, which is, you know, where the dollar cost averaging over the long term and where that comes in.","start_word":358,"end_word":414,"sentiment":"positive","sentiment_score":0.4906418025493622},{"text":"Because the other option that we could do is, like, sell everything cash, which means that you're in a a stagnant state.","start_word":415,"end_word":436,"sentiment":"neutral","sentiment_score":0.07600859552621841},{"text":"And then in doing so, you've obviously you solidify the price of the units that you hold. So, you know, you sell all your bricks at at the price that they're worth right now.","start_word":437,"end_word":470,"sentiment":"positive","sentiment_score":0.37130576372146606},{"text":"And then the question is is when do you buy back in? Because, you know, unfortunately, there is no crystal ball on on, you know, when the perfect time to buy back in is. And there is always the risk, and I see it go wrong more so than I see it go right, that you buy in at the wrong time and you buy when the market's already made that bounce back up. History tells us that the best way to do it is to hold and to ride things out. And, actually, while the market is down, is to either just continue doing what you're doing or pop money into an investment and buy across a diversified fund. Is it gonna drop much more? I know, obviously, Look. you can't hold you to it, but do you think I it's gonna drop much more I think it with might this drop thumb a little press? bit. I think it might drop a little bit more. I've been so what my ritual of of a morning is is that, obviously, overnight, America's doing what America's doing while we're sleeping. And in the morning, what I do before the Australian market wakes up is I jump on and have a look at what the S and P or the Dow Jones are doing, and that gives me an indication. A couple days ago, you know, we came in and the the Australian Stock Exchange had had closed on it down. So it had, you know, obviously dropped over the day. Came in the next day. I think this must have been Thursday. Came in Thursday, and, you know, the S and P had closed on and up. And I literally sat there and went, cool. American market's closed on and up. The Australian market's gonna open on and up, and it did. And, basically, within that, you know, couple of day turn turnaround, we had had, you know, what we lost across the day basically come straight back up and in.","start_word":471,"end_word":811,"sentiment":"neutral","sentiment_score":-0.10850353614369795},{"text":"So it is just really volatile, and and you do have those really dramatic bounces.","start_word":812,"end_word":826,"sentiment":"negative","sentiment_score":-0.34506043791770935},{"text":"Now if you were 60 and you were looking at retiring, I'd say, yeah. Look. Maybe we should be a little bit more conservative, or we should have already been positioned a little bit more conservatively. But given you are in your forties, we still have lots of time to be able to weather these bounces. And these bounces happen on standard, you know, every five to seven years. And we're perfectly pretty muchly on on queue to get another one because we had one back in 2020. So we're pretty much on queue to have another bounce. So, you know, is it the one we wanted, or is it for, you know, a a a reason that we could foresee? No. I mean, you can see the the war coming, but but it's it's something that's that does happen.","start_word":827,"end_word":966,"sentiment":"neutral","sentiment_score":0.0187393706291914},{"text":"Now the good thing is is you are diversified across some really good assets.","start_word":967,"end_word":980,"sentiment":"positive","sentiment_score":0.627951979637146},{"text":"I can see one asset that I would probably like to swap out, which I can do nice and easy for you today, and that's just your Australian holdings just to get you probably positioned a little bit better in the Australian market.","start_word":981,"end_word":1023,"sentiment":"neutral","sentiment_score":0.27784883975982666},{"text":"But the rest of your shares are performing really well. They're holding up your funds really nicely, and they've they they've ensured that you have a positive return.","start_word":1024,"end_word":1051,"sentiment":"positive","sentiment_score":0.696597158908844},{"text":"So even though you've had a little bit of a loss over the last, you know, couple weeks, you're still sitting really well overall. Okay. Get rid of that one. The Assurant one. Cool. I'll swap it out. Like, I I'm gonna put another Australian fund in, but I'm just gonna do a straight swap between the two. Yep. Whatever you like. If it's doing bad, I don't want it. Cool. No. I will I can get that done for you. I'll I'll literally trade it in the next hour. When the market closes, I'll I'll place the trade because I within Hub twenty four, what you can do is you can actually trade within other parties within Hub twenty four so you don't go to market. You just basically do a straight swap. Yep. So you you sort of hand in your assets and and take assets from others. So it just reduces the cost, makes it a lot quicker rather than going to market and wake waiting for market to offer the sell. So I will I'll place that. I'll get that all happening for you now. You'll see on your fund if you log in that it'll, like, have a little red flag, and you'll see over the next few days of the the swap happening between those two assets. Okay? Yep. No. That's fine. Okay. Yeah. Look. I I would love to be able to crystal ball it and tell you where it is. I can tell you now, I am only a couple years younger than yourself, and I'm I'm sitting really much in the same position.","start_word":1052,"end_word":1323,"sentiment":"neutral","sentiment_score":0.1024892575600568},{"text":"I'm a little bit more aggressively invested than you. I've got some gearing and stuff like that just because I was happy to take the additional risk.","start_word":1324,"end_word":1350,"sentiment":"positive","sentiment_score":0.3572668433189392},{"text":"And my my fund has seen the same losses. It's it's sitting really much to much where you're sitting with with regards to losses, and I'm just holding tight. I'm holding tight.","start_word":1351,"end_word":1382,"sentiment":"negative","sentiment_score":-0.4130996763706207},{"text":"I'm continuing to salary sacrifice as I have for years, and I'm just I'm just I'm rolling with the punches because I know that it's gonna back up. And while that money's going in, I'm just buying those bricks at a lower crop cost. Yeah. Okay. Okay. Okay.","start_word":1383,"end_word":1430,"sentiment":"neutral","sentiment_score":-0.11050889641046524},{"text":"Well, I'll I'll place that trade for you this afternoon and get that all happening. And and, otherwise, what I what we wanna do is ultimately while today was a, you know, a good chance to kind of, I guess, just put your, I guess, concerns to to bed, You know, if there is any other questions that you do have, I'm, you know, happy to sort of schedule you in with Veronica who, you know, can look after you long term and, you know, make sure that, you know, any other changes or anything like that can be addressed as well.","start_word":1431,"end_word":1532,"sentiment":"positive","sentiment_score":0.3809038400650024},{"text":"Okay. Is the other guy left? Alan? I can't remember whoever I had last time. There's a guy. I'm bad with names. We don't talk often enough to remember. No. No. You're okay. Sorry. I We think just it was made a girl by email. Oh, Kaden Kaden emailed you. Kaden's one of Maybe our that's when I thought it was a guy. I don't know. Oh, yeah. So Kaden's an administrator. And the we do have mail advisers, but we just changed CRM. So I'm in between a couple of different screens at the moment. But Veronica's gonna be looking after you moving forward anyway. Yeah.","start_word":1533,"end_word":1639,"sentiment":"neutral","sentiment_score":-0.05240961491504562},{"text":"Okay. Cool. Thank you. Perfect. No stress at all, Ivana. You have the best weekend, and and I'll get that straight happening now for you. Okay. Thanks a lot. Yeah.","start_word":1640,"end_word":1669,"sentiment":"positive","sentiment_score":0.7143391370773315},{"text":"Alright. Bye, doll. Bye.","start_word":1670,"end_word":1673,"sentiment":"neutral","sentiment_score":0.2570580542087555}],"average":{"sentiment":"neutral","sentiment_score":0.08127332822609694}}}}