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How are you? I need a holiday. Listen. Did she get the part full change this morning? Did you get the invite for Teams with Super Networks? Yeah. Make sure you're yeah. Make sure you're there at I think it'll be eight 08:00 your time, I think it is. And make sure you do you have the video on, and I want you to pull out all the notes and all the faults that we've had with Super Networks because we're gonna be talking to them about all those faults and what it's causing and stuff like that. Our customers are getting frustrated or whatever. Whatever your all the maps that you have and other information you can provide. Because the engineering guy's gonna be on board and stuff like that. And, hopefully, we can sort this bloody dropout issues or whatever it is with Super Networks. Because, really, they're the only ones that have given us problems. Right? Because with Linux networks, I think I went to see in my mail this morning, and I changed the routers. And the router I put in there is now working. So it looks like that the routers that I'm sending out I don't know if it's not compatible or it's got to do something with the firmware. Because they work, they work on super networks. But for some reason, they're not working properly on Linux networks. And I'm I'm just not sure that's got to do with the username, maybe. So we're having we're having the same problem as before. So I'm not sure about that. Anyway, I'm gonna be make sure you're on the on the spot, please, because I might be a couple of minutes late. So Emmanuel, Maddie, whatever his name is, he's he's he should be online now because I double checked when I was there, and now I'm just heading off back to the office. Alright? Alright. Alright. Alright. No worries. Thank you. Talk to you soon. Bye. Bye. Bye. 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morning, Lorraine. How are you? I need a holiday. Listen. Did she get the part full change this morning?\n\nDid you get the invite for Teams with Super Networks? Yeah. Make sure you're yeah. Make sure you're there at I think it'll be eight 08:00 your time, I think it is. And make sure you do you have the video on, and I want you to pull out all the notes and all the faults that we've had with Super Networks because we're gonna be talking to them about all those faults and what it's causing and stuff like that.\n\nOur customers are getting frustrated or whatever. Whatever your all the maps that you have and other information you can provide. Because the engineering guy's gonna be on board and stuff like that. And, hopefully, we can sort this bloody dropout issues or whatever it is with Super Networks. Because, really, they're the only ones that have given us problems.\n\nRight? Because with Linux networks, I think I went to see in my mail this morning, and I changed the routers. And the router I put in there is now working. So it looks like that the routers that I'm sending out I don't know if it's not compatible or it's got to do something with the firmware. Because they work, they work on super networks.\n\nBut for some reason, they're not working properly on Linux networks. And I'm I'm just not sure that's got to do with the username, maybe. So we're having we're having the same problem as before. So I'm not sure about that. Anyway, I'm gonna be make sure you're on the on the spot, please, because I might be a couple of minutes late.\n\nSo Emmanuel, Maddie, whatever his name is, he's he's he should be online now because I double checked when I was there, and now I'm just heading off back to the office. Alright? Alright. Alright. Alright.\n\nNo worries. Thank you. Talk to you soon. Bye. Bye.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Lorraine.","start":2.8799999,"end":4.9,"sentiment":"positive","sentiment_score":0.5204471051692963},{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"positive","sentiment_score":0.4027143518129985},{"text":"I need a holiday.","start":9.84,"end":10.82,"sentiment":"neutral","sentiment_score":0.10992837883532047},{"text":"Listen.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.04585470631718635},{"text":"Did she get the part full change this morning?","start":11.84,"end":15.915,"sentiment":"neutral","sentiment_score":-0.0028672853691710364}],"sentiment":"neutral","sentiment_score":0.16146235121414065,"num_words":20,"start":2.8799999,"end":15.915},{"sentences":[{"text":"Did you get the invite for Teams with Super 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soon.","start":148.29,"end":149.09,"sentiment":"neutral","sentiment_score":0.16828053258359432},{"text":"Bye.","start":149.09,"end":149.59,"sentiment":"positive","sentiment_score":0.6177318096160889},{"text":"Bye.","start":150.60999,"end":150.84999,"sentiment":"neutral","sentiment_score":0.2206950485706329}],"sentiment":"neutral","sentiment_score":0.32045110389590264,"num_words":10,"start":147.25,"end":150.84999},{"sentences":[{"text":"Bye.","start":150.84999,"end":151.01,"sentiment":"neutral","sentiment_score":0.18802878260612488},{"text":"Bye.","start":151.01,"end":151.51,"sentiment":"neutral","sentiment_score":-0.11039963364601137}],"sentiment":"neutral","sentiment_score":0.038814574480056756,"num_words":2,"start":150.84999,"end":151.51}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Dom. Good morning.\n\nChannel 1: Good morning, Lorraine. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: I need a holiday. Listen. Did she get the part full change this morning?\n\nChannel 0: Sorry?\n\nChannel 1: Did you get the invite for Teams with Super Networks?\n\nChannel 0: Let me check my email. Oh, yeah. They send\n\nChannel 1: Yeah.\n\nChannel 0: me\n\nChannel 1: Make\n\nChannel 0: the\n\nChannel 1: sure\n\nChannel 0: link\n\nChannel 1: you're\n\nChannel 0: to join.\n\nChannel 1: yeah. Make sure you're there at\n\nChannel 0: Okay.\n\nChannel 1: I think it'll be eight 08:00 your time, I think it is.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: And make sure you do you have the video on, and I want you to pull out\n\nChannel 0: Mhmm.\n\nChannel 1: all the notes and all the faults that we've had with Super Networks\n\nChannel 0: Mhmm.\n\nChannel 1: because we're gonna be talking to them about all those faults and what it's causing and stuff like that. Our customers are getting frustrated or whatever. Whatever\n\nChannel 0: Mhmm.\n\nChannel 1: your all the maps that you have and other information you can provide.\n\nChannel 0: Mhmm.\n\nChannel 1: Because the engineering guy's gonna be on board and stuff like that. And, hopefully, we can sort this bloody dropout issues or whatever it is with\n\nChannel 0: Mhmm.\n\nChannel 1: Super Networks. Because, really, they're the only ones that have given us problems. Right?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Because with Linux networks, I think I went to see in my mail this morning, and I changed the routers. And the router I put in there is now working. So it looks like that the routers that I'm sending out\n\nChannel 0: Not compatible. Yeah.\n\nChannel 1: I don't know if it's not compatible or it's got to do something with the firmware.\n\nChannel 0: Mhmm.\n\nChannel 1: Because they work, they work on super networks. But for some reason, they're not working properly on Linux networks. And I'm I'm just not sure that's got to do with the username, maybe.\n\nChannel 0: Yeah.\n\nChannel 1: So we're having\n\nChannel 0: Mhmm.\n\nChannel 1: we're having the same problem as\n\nChannel 0: Good\n\nChannel 1: before.\n\nChannel 0: day, Michelle. Mhmm.\n\nChannel 1: So I'm not sure about that. Anyway, I'm gonna be\n\nChannel 0: Okay.\n\nChannel 1: make sure you're on the on the spot, please, because I might be a couple of minutes late.\n\nChannel 0: Okay. Sure.\n\nChannel 1: So Emmanuel, Maddie, whatever his name is, he's he's he should be online now because I double checked when I was there, and now I'm just heading off\n\nChannel 0: Mhmm.\n\nChannel 1: back to the office. Alright?\n\nChannel 0: Okay. I'll double\n\nChannel 1: Alright.\n\nChannel 0: check here. Mhmm.\n\nChannel 1: Alright. Alright.\n\nChannel 0: Thank\n\nChannel 1: No worries.\n\nChannel 0: you. Thank\n\nChannel 1: Thank\n\nChannel 0: you,\n\nChannel 1: you.\n\nChannel 0: ma'am.\n\nChannel 1: Talk to you soon.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you, ma'am. Bye. Yeah.\n\nChannel 1: Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":1.28,"end":2.08,"sentiment":"neutral","sentiment_score":0.1529993936419487},{"text":"Good morning.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.4179166555404663}],"sentiment":"neutral","sentiment_score":0.2854580245912075,"channel":0,"num_words":4,"start":1.28,"end":2.82},{"sentences":[{"text":"Good morning, Lorraine.","start":2.8799999,"end":4.9,"sentiment":"positive","sentiment_score":0.5204471051692963},{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"positive","sentiment_score":0.4027143518129985}],"sentiment":"positive","sentiment_score":0.46158072849114734,"channel":1,"num_words":6,"start":2.8799999,"end":5.8599997},{"sentences":[{"text":"I'm good.","start":7.44,"end":8.16,"sentiment":"positive","sentiment_score":0.5288858413696289},{"text":"How are 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invite for Teams with Super Networks. They also mention frustrations with customers getting frustrated with Super Networks. The agent explains that they are experiencing problems with Linux networks and may need to resolve the issue with the username. The call ends with the agent checking the schedule and saying goodbye."},"intents":{"segments":[{"text":"Because with Linux networks, I think I went to see in my mail this morning, and I changed the routers. And the router I put in there is now working. So it looks like that the routers that I'm sending out Not compatible.","start_word":197,"end_word":239,"intents":[{"intent":"Fix router issue","confidence_score":0.10500075}]}]},"sentiments":{"segments":[{"text":"Hello, Dom.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1529994010925293},{"text":"Good morning. Good morning, Lorraine. How are you? I'm good.","start_word":2,"end_word":11,"sentiment":"positive","sentiment_score":0.4742549955844879},{"text":"How are you? I need a holiday. Listen. Did she get the part full change this morning? Sorry? Did you get the invite for Teams with Super Networks? Let me check my email. Oh, yeah. They send Yeah. me Make the sure link you're to join. yeah. Make sure you're there at Okay. I think it'll be eight 08:00 your time, I think it is. Yeah. Mhmm. And make sure you do you have the video on, and I want you to pull out Mhmm. all the notes and all the faults that we've had with Super Networks Mhmm. because we're gonna be talking to them about all those faults and what it's causing and stuff like that.","start_word":12,"end_word":129,"sentiment":"neutral","sentiment_score":-0.057371824979782104},{"text":"Our customers are getting frustrated or whatever.","start_word":130,"end_word":136,"sentiment":"negative","sentiment_score":-0.5345393419265747},{"text":"Whatever Mhmm. your all the maps that you have and other information you can provide. Mhmm. Because the engineering guy's gonna be on board and stuff like that. 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