{"metadata":{"transaction_key":"deprecated","request_id":"019eb4a3-419d-7472-a6a6-7dfa81a3a03e","sha256":"da2ceedce605a188f59627c6c7516122a670566fa4c4e971b810af5d6a2d1e9a","created":"2026-06-11T03:04:19.410Z","duration":6.4079375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":16},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I cannot take your call right now. Please send a text or email.","confidence":0.99902344,"words":[{"word":"i","start":1.5999999,"end":1.76,"confidence":0.99316406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.8748308420181274},{"word":"cannot","start":1.76,"end":2.24,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.888338029384613},{"word":"take","start":2.24,"end":2.56,"confidence":0.8911133,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8987036943435669},{"word":"your","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.9301998019218444},{"word":"call","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.9095664024353028},{"word":"right","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.8884069323539734},{"word":"now","start":3.1999998,"end":3.6999998,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.8796222805976868},{"word":"please","start":4.08,"end":4.4,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.7651148438453674},{"word":"send","start":4.4,"end":4.56,"confidence":0.9873047,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.4926553368568421},{"word":"a","start":4.56,"end":4.72,"confidence":0.97998047,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4208182692527771},{"word":"text","start":4.72,"end":5.2,"confidence":1.0,"punctuated_word":"text","sentiment":"negative","sentiment_score":-0.4128223359584808},{"word":"or","start":5.2,"end":5.52,"confidence":0.9980469,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3374509811401367},{"word":"email","start":5.52,"end":6.02,"confidence":1.0,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.24017059803009033}],"paragraphs":{"transcript":"\nI cannot take your call right now. Please send a text or email.","paragraphs":[{"sentences":[{"text":"I cannot take your call right now.","start":1.5999999,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.8956668547221592},{"text":"Please send a text or email.","start":4.08,"end":6.02,"sentiment":"negative","sentiment_score":-0.4448387275139491}],"sentiment":"negative","sentiment_score":-0.6875923344722161,"num_words":13,"start":1.5999999,"end":6.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I cannot take your call right now. Please send a text or email.","paragraphs":[{"sentences":[{"text":"I cannot take your call right now.","start":1.5999999,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.8956668547221592},{"text":"Please send a text or email.","start":4.08,"end":6.02,"sentiment":"negative","sentiment_score":-0.4448387275139491}],"sentiment":"negative","sentiment_score":-0.6875923344722161,"channel":1,"num_words":13,"start":1.5999999,"end":6.02}]},"summary":{"result":"success","short":"I cannot take your call right now. Please send a text or email."},"intents":{"segments":[{"text":"Please send a text or email.","start_word":7,"end_word":12,"intents":[{"intent":"Request to send text or email","confidence_score":0.0015065852},{"intent":"Inform unavailability of call","confidence_score":0.045230597}]}]},"sentiments":{"segments":[{"text":"I cannot take your call right now. Please send a text or email.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.6690812110900879}],"average":{"sentiment":"negative","sentiment_score":-0.6690812110900879}}}}