{"metadata":{"transaction_key":"deprecated","request_id":"019e1ec4-8277-7bb2-a003-b599416416c5","sha256":"69c4fbcdf747604c5b12019e1f8f1fe8eb1fd04b83ee8fa29fdf56afd17c7368","created":"2026-05-13T00:37:37.264Z","duration":422.78394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":813,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":916,"output_tokens":918},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":916,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ertow tech support. How can I assist you today? Yeah. Okay. Do you want us to check your address if it's available under Super Network just for us to confirm? Can I have your full address, please, for me to check? One sir, 119 Slash 38. 38 Ogden. Right? Greenway Apt, A C T, and unit number is 119. Okay. 109. So upon checking the address, yeah, it's available under Supa, and we can always order or activate the service if ever. Have you tried to visit our website, airtow.net.au/shipping? Yeah. Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router. Because for the router, you'll need it needs to be compatible with optic fiber upgrade connections for it to work and the contract term. Because we right now, we have six months, twelve, twenty four, or no contract at all. Hello. Hang on. Let me let me just check the address. Yeah. So for you to order via Airtel, we you should do it via our website. Then once we receive the order, it'll notify us. We'll then activate the service within twenty four hours. Do you already have a router? Yes. So you'll be needing a router. Actually, we do you can also see our available routers via our website. We have three Okay. So once you're on the website, you need to select the plan speed that you want. We have five different plan speed that available, and we have three routers. Just select one. And the contract term, Supa Network's contract. Yeah. And you can also see there the offers that we have. It's like the discounts. Yeah. Just, also, please do know that, if you select a six month or twelve or twenty four month, and if ever you'll be canceling within the contract term, we do have a cancellation fee of $120. Plus, you'll be paying the price of the router. Because if you select the six, twelve, or twenty four month contract, we do offer a free router. Yeah. But if you can Yeah. That's correct. Then click the networks. It's at the top of the website, then select Supa Networks because we also do have other available networks, but for your address, it's Supa Networks. Yep. There you'll see the available plans, router, and the contractor. Yeah. Then once you're done selecting, choosing one of those at the bottom of the website, you'll see the order now. Once you click that one, it will ask you a personal information, like your name, address, and the mode of payment. Yeah. Yeah. Sure. If you need assistance, just give us a callback. You're welcome. Bye for now. Have a great day.","confidence":0.9951172,"words":[{"word":"hello","start":0.88,"end":1.36,"confidence":0.9951172,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.12626849114894867},{"word":"good","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.409386545419693},{"word":"morning","start":1.5999999,"end":2.0,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3781260848045349},{"word":"this","start":2.0,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.29314491152763367},{"word":"is","start":2.3999999,"end":2.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.30157023668289185},{"word":"maureen","start":2.48,"end":2.98,"confidence":0.8757324,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.39492067694664},{"word":"from","start":3.1999998,"end":3.52,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3429786264896393},{"word":"ertow","start":3.52,"end":4.0,"confidence":0.3910319,"punctuated_word":"Ertow","sentiment":"neutral","sentiment_score":0.29596269130706787},{"word":"tech","start":4.0,"end":4.24,"confidence":0.9614258,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.38432976603508},{"word":"support","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.341875821352005},{"word":"how","start":5.6,"end":5.7599998,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3064996302127838},{"word":"can","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26400741934776306},{"word":"i","start":6.0,"end":6.08,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24429228901863095},{"word":"assist","start":6.08,"end":6.3999996,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.21519134938716888},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.75,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16999253630638125},{"word":"today","start":6.48,"end":6.98,"confidence":0.9975586,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.16363459825515747},{"word":"yeah","start":13.065,"end":13.565,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03008371964097023},{"word":"okay","start":35.83,"end":36.33,"confidence":0.873291,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009525302797555923},{"word":"do","start":36.95,"end":37.190002,"confidence":0.9199219,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0070247165858745575},{"word":"you","start":37.190002,"end":37.35,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0036914609372615814},{"word":"want","start":37.35,"end":37.59,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.008036015555262566},{"word":"us","start":37.59,"end":37.75,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0022279061377048492},{"word":"to","start":37.75,"end":38.15,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010124742984771729},{"word":"check","start":38.15,"end":38.47,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0007910691201686859},{"word":"your","start":38.47,"end":38.79,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.009070007130503654},{"word":"address","start":38.79,"end":39.29,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.017344608902931213},{"word":"if","start":41.855,"end":42.015,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03140714019536972},{"word":"it's","start":42.015,"end":42.335,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.043815821409225464},{"word":"available","start":42.335,"end":42.815,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.02045026794075966},{"word":"under","start":42.815,"end":43.315,"confidence":0.9838867,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.042741335928440094},{"word":"super","start":44.175,"end":44.495,"confidence":0.4345703,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.03529728949069977},{"word":"network","start":44.495,"end":44.975,"confidence":0.6118164,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":0.0435170941054821},{"word":"just","start":44.975,"end":45.215,"confidence":0.5761719,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04750329256057739},{"word":"for","start":45.215,"end":45.335,"confidence":0.7319336,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031124738976359367},{"word":"us","start":45.335,"end":45.455,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.045623548328876495},{"word":"to","start":45.455,"end":45.695,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024113811552524567},{"word":"confirm","start":45.695,"end":46.195,"confidence":0.98291016,"punctuated_word":"confirm?","sentiment":"neutral","sentiment_score":0.009955788031220436},{"word":"can","start":50.895,"end":51.135,"confidence":0.7729492,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.014912942424416542},{"word":"i","start":51.135,"end":51.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012263234704732897},{"word":"have","start":51.295,"end":51.455,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01091821864247322},{"word":"your","start":51.455,"end":51.695,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01412036269903183},{"word":"full","start":51.695,"end":51.855,"confidence":0.9970703,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.009620781987905502},{"word":"address","start":51.855,"end":52.255,"confidence":0.9655762,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.010776348412036896},{"word":"please","start":52.255,"end":52.655,"confidence":0.98291016,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.004188917577266693},{"word":"for","start":52.655,"end":52.815,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008953209966421127},{"word":"me","start":52.815,"end":52.975,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.003228854387998581},{"word":"to","start":52.975,"end":53.215,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010441245511174202},{"word":"check","start":53.215,"end":53.58,"confidence":0.9975586,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":-0.006594924256205559},{"word":"one","start":58.140003,"end":58.640003,"confidence":0.9326172,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.003042423166334629},{"word":"sir","start":60.38,"end":60.7,"confidence":0.56689453,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.004382790066301823},{"word":"119","start":60.7,"end":61.660004,"confidence":0.9977214,"punctuated_word":"119","sentiment":"neutral","sentiment_score":0.005830763373523951},{"word":"slash","start":61.660004,"end":62.06,"confidence":0.87841797,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":0.004390101879835129},{"word":"38","start":62.06,"end":62.960003,"confidence":0.78723145,"punctuated_word":"38.","sentiment":"neutral","sentiment_score":0.004087441135197878},{"word":"38","start":78.765,"end":79.565,"confidence":0.6813965,"punctuated_word":"38","sentiment":"neutral","sentiment_score":0.004421680234372616},{"word":"ogden","start":79.565,"end":80.065,"confidence":0.929362,"punctuated_word":"Ogden.","sentiment":"neutral","sentiment_score":0.007179507054388523},{"word":"right","start":80.205,"end":80.705,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.009135687723755836},{"word":"greenway","start":83.41,"end":83.91,"confidence":0.9716797,"punctuated_word":"Greenway","sentiment":"neutral","sentiment_score":0.02485506981611252},{"word":"apt","start":84.21,"end":84.71,"confidence":0.7089844,"punctuated_word":"Apt,","sentiment":"neutral","sentiment_score":0.01788010261952877},{"word":"a","start":84.85,"end":85.090004,"confidence":0.9267578,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.018613586202263832},{"word":"c","start":85.090004,"end":85.33,"confidence":0.9970703,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.016959555447101593},{"word":"t","start":85.33,"end":85.83,"confidence":0.82470703,"punctuated_word":"T,","sentiment":"neutral","sentiment_score":0.014125598594546318},{"word":"and","start":86.130005,"end":86.53,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007210300303995609},{"word":"unit","start":86.53,"end":87.01,"confidence":0.9970703,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":0.013135919347405434},{"word":"number","start":87.01,"end":87.33,"confidence":0.9921875,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.011099536903202534},{"word":"is","start":87.33,"end":87.73,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011126688681542872},{"word":"119","start":87.73,"end":88.79,"confidence":0.9923503,"punctuated_word":"119.","sentiment":"neutral","sentiment_score":0.008471745997667313},{"word":"okay","start":91.490005,"end":91.89,"confidence":0.90356445,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018033811822533607},{"word":"109","start":91.89,"end":93.03,"confidence":0.9474284,"punctuated_word":"109.","sentiment":"neutral","sentiment_score":0.012104926630854608},{"word":"so","start":98.604996,"end":99.104996,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029631420969963074},{"word":"upon","start":99.165,"end":99.564995,"confidence":0.9980469,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.036509037017822266},{"word":"checking","start":99.564995,"end":99.965,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.04526685178279877},{"word":"the","start":99.965,"end":100.205,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02376698702573776},{"word":"address","start":100.205,"end":100.705,"confidence":0.88061523,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.034873463213443756},{"word":"yeah","start":101.165,"end":101.665,"confidence":0.9716797,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06279154121875763},{"word":"it's","start":102.525,"end":102.845,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05620273202657699},{"word":"available","start":102.845,"end":103.345,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.04218456894159317},{"word":"under","start":103.405,"end":103.884995,"confidence":0.98535156,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.08302994817495346},{"word":"supa","start":103.884995,"end":104.384995,"confidence":0.6906738,"punctuated_word":"Supa,","sentiment":"neutral","sentiment_score":0.08534961938858032},{"word":"and","start":105.244995,"end":105.485,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07259230315685272},{"word":"we","start":105.485,"end":105.645,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09732377529144288},{"word":"can","start":105.645,"end":105.884995,"confidence":0.9404297,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08865217864513397},{"word":"always","start":105.884995,"end":106.384995,"confidence":0.43603516,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.11736711859703064},{"word":"order","start":107.005,"end":107.405,"confidence":0.99902344,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.10261765122413637},{"word":"or","start":107.405,"end":107.564995,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09536977112293243},{"word":"activate","start":107.564995,"end":108.045,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.1113566979765892},{"word":"the","start":108.045,"end":108.205,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09336157143115996},{"word":"service","start":108.205,"end":108.685,"confidence":0.69873047,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.10406714677810668},{"word":"if","start":108.685,"end":108.924995,"confidence":0.8330078,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10687514394521712},{"word":"ever","start":108.924995,"end":109.424995,"confidence":0.9904785,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":0.06411372125148773},{"word":"have","start":110.19,"end":110.43,"confidence":0.9863281,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.009570183232426643},{"word":"you","start":110.43,"end":110.51,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010037904605269432},{"word":"tried","start":110.51,"end":110.91,"confidence":0.99902344,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.0047208815813064575},{"word":"to","start":110.91,"end":111.23,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0004230570048093796},{"word":"visit","start":111.23,"end":111.55,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.0002036057412624359},{"word":"our","start":111.55,"end":111.79,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.012456966564059258},{"word":"website","start":111.79,"end":112.29,"confidence":0.8713379,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.0006621386855840683},{"word":"airtow.net.au/shipping","start":112.75,"end":116.29,"confidence":0.803677,"punctuated_word":"airtow.net.au/shipping?","sentiment":"neutral","sentiment_score":0.0006338163511827588},{"word":"yeah","start":119.71,"end":120.03,"confidence":0.9765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0580659843981266},{"word":"because","start":120.03,"end":120.53,"confidence":0.9902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08730823546648026},{"word":"once","start":121.31,"end":121.81,"confidence":0.97998047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.10014383494853972},{"word":"you","start":121.95,"end":122.19,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07285675406455994},{"word":"enter","start":122.19,"end":122.67,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.05643658339977264},{"word":"that","start":122.67,"end":122.91,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.049597833305597305},{"word":"website","start":122.91,"end":123.41,"confidence":0.9909668,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.051100894808769226},{"word":"you'll","start":123.47,"end":123.79,"confidence":0.9645996,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.03468731418251991},{"word":"see","start":123.79,"end":124.03,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0013863295316696167},{"word":"your","start":124.03,"end":124.270004,"confidence":0.98828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04591665416955948},{"word":"available","start":124.270004,"end":124.770004,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.008126217871904373},{"word":"plans","start":124.83,"end":125.33,"confidence":0.99609375,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":-0.006514370441436768},{"word":"that","start":126.615,"end":126.775,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.016279786825180054},{"word":"we","start":126.775,"end":126.935,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.027869604527950287},{"word":"have","start":126.935,"end":127.435,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017579175531864166},{"word":"and","start":127.895004,"end":128.215,"confidence":0.60058594,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.042457565665245056},{"word":"if","start":128.215,"end":128.375,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05967609584331513},{"word":"you'll","start":128.375,"end":128.615,"confidence":0.9995117,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.0741313174366951},{"word":"be","start":128.615,"end":128.775,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09770794212818146},{"word":"needing","start":128.775,"end":129.175,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":-0.09941453486680984},{"word":"a","start":129.175,"end":129.335,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14882345497608185},{"word":"router","start":129.335,"end":129.835,"confidence":0.75512695,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0962647795677185},{"word":"because","start":130.295,"end":130.775,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.09420124441385268},{"word":"for","start":130.775,"end":130.935,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07922429591417313},{"word":"the","start":130.935,"end":131.175,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07693624496459961},{"word":"router","start":131.175,"end":131.575,"confidence":0.9916992,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.07700815051794052},{"word":"you'll","start":131.575,"end":131.895,"confidence":0.9909668,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.10659756511449814},{"word":"need","start":131.895,"end":132.215,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10555686056613922},{"word":"it","start":132.455,"end":132.615,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1256900429725647},{"word":"needs","start":132.615,"end":132.935,"confidence":1.0,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.12732556462287903},{"word":"to","start":132.935,"end":133.095,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14979779720306396},{"word":"be","start":133.095,"end":133.255,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11117659509181976},{"word":"compatible","start":133.255,"end":133.755,"confidence":1.0,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.08802333474159241},{"word":"with","start":133.975,"end":134.295,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08279192447662354},{"word":"optic","start":134.295,"end":134.695,"confidence":0.38085938,"punctuated_word":"optic","sentiment":"neutral","sentiment_score":-0.03374515101313591},{"word":"fiber","start":134.695,"end":135.175,"confidence":0.9951172,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":-0.07257388532161713},{"word":"upgrade","start":135.175,"end":135.655,"confidence":0.9863281,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.021522853523492813},{"word":"connections","start":135.655,"end":136.155,"confidence":0.96972656,"punctuated_word":"connections","sentiment":"neutral","sentiment_score":-0.06955935806035995},{"word":"for","start":137.41501,"end":137.655,"confidence":0.9707031,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09331586956977844},{"word":"it","start":137.655,"end":137.815,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07477793097496033},{"word":"to","start":137.815,"end":137.895,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0830078050494194},{"word":"work","start":137.895,"end":138.395,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.054768241941928864},{"word":"and","start":139.05,"end":139.55,"confidence":0.97802734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1292230486869812},{"word":"the","start":139.85,"end":140.17001,"confidence":0.82714844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1318032145500183},{"word":"contract","start":140.17001,"end":140.65001,"confidence":0.77978516,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.11919951438903809},{"word":"term","start":140.65001,"end":141.15001,"confidence":0.7089844,"punctuated_word":"term.","sentiment":"neutral","sentiment_score":-0.07920154184103012},{"word":"because","start":141.77,"end":142.05,"confidence":0.9580078,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08924102783203125},{"word":"we","start":142.05,"end":142.33,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10083207488059998},{"word":"right","start":142.73001,"end":142.89001,"confidence":0.9838867,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.11432000994682312},{"word":"now","start":142.89001,"end":143.13,"confidence":0.8898926,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.1509230136871338},{"word":"we","start":143.13,"end":143.37001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16193164885044098},{"word":"have","start":143.37001,"end":143.87001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1622350960969925},{"word":"six","start":143.93001,"end":144.33,"confidence":0.8671875,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.14270539581775665},{"word":"months","start":144.33,"end":144.83,"confidence":0.9875488,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.09344924241304398},{"word":"twelve","start":144.89001,"end":145.39001,"confidence":0.9909668,"punctuated_word":"twelve,","sentiment":"neutral","sentiment_score":-0.09872467815876008},{"word":"twenty","start":145.69,"end":146.09001,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.08827085793018341},{"word":"four","start":146.09001,"end":146.33,"confidence":0.9370117,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":-0.09728111326694489},{"word":"or","start":146.33,"end":146.65001,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13199318945407867},{"word":"no","start":146.65001,"end":146.89001,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.17272721230983734},{"word":"contract","start":146.89001,"end":147.39001,"confidence":0.99609375,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.1990841031074524},{"word":"at","start":147.45001,"end":147.61,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.241417795419693},{"word":"all","start":147.61,"end":148.11,"confidence":0.9916992,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.19592341780662537},{"word":"hello","start":163.84,"end":164.07999,"confidence":0.5576172,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.012780225835740566},{"word":"hang","start":164.07999,"end":164.57999,"confidence":0.9770508,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.00938742607831955},{"word":"on","start":166.0,"end":166.5,"confidence":0.9772949,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.009219599887728693},{"word":"let","start":167.92,"end":168.42,"confidence":0.9838867,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.01833975315093994},{"word":"me","start":168.79999,"end":169.12,"confidence":0.9921875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.027987472712993625},{"word":"let","start":169.12,"end":169.28,"confidence":0.6333008,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.024331659078598022},{"word":"me","start":169.28,"end":169.51999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02900215983390808},{"word":"just","start":169.51999,"end":169.76,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02915801852941513},{"word":"check","start":169.76,"end":170.0,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03363529592752457},{"word":"the","start":170.0,"end":170.15999,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01737397536635399},{"word":"address","start":170.15999,"end":170.65999,"confidence":0.91064453,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.021393366158008575},{"word":"yeah","start":177.765,"end":178.265,"confidence":0.97680664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06389033049345016},{"word":"so","start":178.64499,"end":178.72499,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05238591507077217},{"word":"for","start":178.72499,"end":179.045,"confidence":0.7631836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05781178176403046},{"word":"you","start":179.045,"end":179.28499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08576532453298569},{"word":"to","start":179.28499,"end":179.78499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07556483894586563},{"word":"order","start":180.00499,"end":180.50499,"confidence":0.99316406,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.07706131041049957},{"word":"via","start":180.965,"end":181.28499,"confidence":0.98535156,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.07965818792581558},{"word":"airtel","start":181.28499,"end":181.78499,"confidence":0.9526367,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.07670541852712631},{"word":"we","start":182.885,"end":183.20499,"confidence":0.8745117,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0978868082165718},{"word":"you","start":183.36499,"end":183.525,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08515140414237976},{"word":"should","start":183.525,"end":183.685,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.06740797311067581},{"word":"do","start":183.685,"end":183.845,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09920618683099748},{"word":"it","start":183.845,"end":184.345,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08606515824794769},{"word":"via","start":184.56499,"end":184.885,"confidence":0.5649414,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.07401838898658752},{"word":"our","start":184.885,"end":185.045,"confidence":0.78027344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0853913202881813},{"word":"website","start":185.045,"end":185.545,"confidence":0.98291016,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.09616944193840028},{"word":"then","start":186.72499,"end":187.045,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0774344950914383},{"word":"once","start":187.045,"end":187.28499,"confidence":0.99121094,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.0694102793931961},{"word":"we","start":187.28499,"end":187.525,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09478164464235306},{"word":"receive","start":187.525,"end":188.00499,"confidence":0.91259766,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.1031002327799797},{"word":"the","start":188.00499,"end":188.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09235285222530364},{"word":"order","start":188.245,"end":188.745,"confidence":0.9597168,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.10685962438583374},{"word":"it'll","start":188.805,"end":189.045,"confidence":0.74731445,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.11514435708522797},{"word":"notify","start":189.045,"end":189.525,"confidence":0.9980469,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.1072978749871254},{"word":"us","start":189.525,"end":190.00499,"confidence":0.8178711,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.10874289274215698},{"word":"we'll","start":190.00499,"end":190.245,"confidence":0.94189453,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.12510238587856293},{"word":"then","start":190.245,"end":190.485,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.121181420981884},{"word":"activate","start":190.485,"end":190.985,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.16013045608997345},{"word":"the","start":191.045,"end":191.20499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15499860048294067},{"word":"service","start":191.20499,"end":191.685,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.13863110542297363},{"word":"within","start":191.685,"end":192.08499,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.12448816001415253},{"word":"twenty","start":192.08499,"end":192.485,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.144597589969635},{"word":"four","start":192.485,"end":192.72499,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.11456570774316788},{"word":"hours","start":192.72499,"end":193.17,"confidence":0.99902344,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.09789086133241652},{"word":"do","start":199.09,"end":199.25,"confidence":0.9580078,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0558757409453392},{"word":"you","start":199.25,"end":199.41,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04683036729693413},{"word":"already","start":199.41,"end":199.73,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03216833993792534},{"word":"have","start":199.73,"end":200.13,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04393943026661873},{"word":"a","start":200.13,"end":200.20999,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06133554503321648},{"word":"router","start":200.20999,"end":200.70999,"confidence":1.0,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.052445974200963974},{"word":"yes","start":204.05,"end":204.37,"confidence":0.8210449,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.06880664080381393},{"word":"so","start":204.37,"end":204.69,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07494048774242401},{"word":"you'll","start":204.69,"end":205.01,"confidence":0.970459,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.09260237216949464},{"word":"be","start":205.01,"end":205.17,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09676181524991988},{"word":"needing","start":205.17,"end":205.56999,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":-0.10814031958580016},{"word":"a","start":205.56999,"end":205.73,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10833283513784409},{"word":"router","start":205.73,"end":206.23,"confidence":0.99853516,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.05152834579348564},{"word":"actually","start":206.76501,"end":207.005,"confidence":0.98999023,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.11581863462924956},{"word":"we","start":207.005,"end":207.32501,"confidence":0.60791016,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12392379343509674},{"word":"do","start":207.32501,"end":207.565,"confidence":0.8540039,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.17018049955368042},{"word":"you","start":207.88501,"end":208.04501,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.156203493475914},{"word":"can","start":208.04501,"end":208.285,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17006820440292358},{"word":"also","start":208.285,"end":208.60501,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14538101851940155},{"word":"see","start":208.60501,"end":209.10501,"confidence":0.9838867,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.18242771923542023},{"word":"our","start":209.565,"end":209.80501,"confidence":0.9838867,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10968814045190813},{"word":"available","start":209.80501,"end":210.30501,"confidence":0.9980469,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.06868510693311691},{"word":"routers","start":210.445,"end":210.945,"confidence":0.9970703,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":0.0712374895811081},{"word":"via","start":211.085,"end":211.485,"confidence":0.9482422,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.08824457973241806},{"word":"our","start":211.485,"end":211.645,"confidence":0.93115234,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08890723437070847},{"word":"website","start":211.645,"end":212.145,"confidence":1.0,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.07166527211666107},{"word":"we","start":214.04501,"end":214.285,"confidence":0.96972656,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.051098790019750595},{"word":"have","start":214.285,"end":214.785,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.042547665536403656},{"word":"three","start":214.845,"end":215.345,"confidence":0.82910156,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.030652916058897972},{"word":"okay","start":215.65501,"end":216.15501,"confidence":0.53240967,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.058034155517816544},{"word":"so","start":225.33,"end":225.83,"confidence":0.5263672,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04533885046839714},{"word":"once","start":225.89,"end":226.13,"confidence":0.9941406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.05859692022204399},{"word":"you're","start":226.13,"end":226.45,"confidence":0.99560547,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05338398367166519},{"word":"on","start":226.45,"end":226.61,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04802481830120087},{"word":"the","start":226.61,"end":226.77,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06217145919799805},{"word":"website","start":226.77,"end":227.27,"confidence":0.9921875,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.04143578186631203},{"word":"you","start":227.41,"end":227.57,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0404108352959156},{"word":"need","start":227.57,"end":227.81,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03396511822938919},{"word":"to","start":227.81,"end":227.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03674691915512085},{"word":"select","start":227.97,"end":228.37,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.029011964797973633},{"word":"the","start":228.37,"end":228.61,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04556109011173248},{"word":"plan","start":228.61,"end":228.93,"confidence":0.95410156,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03260614722967148},{"word":"speed","start":228.93,"end":229.43,"confidence":0.9980469,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.02574363350868225},{"word":"that","start":230.45,"end":230.69,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.061089202761650085},{"word":"you","start":230.69,"end":230.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045790381729602814},{"word":"want","start":230.93,"end":231.41,"confidence":0.9970703,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.04769610986113548},{"word":"we","start":231.41,"end":231.57,"confidence":0.8935547,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0655089020729065},{"word":"have","start":231.57,"end":232.07,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07792150229215622},{"word":"five","start":232.85,"end":233.33,"confidence":0.94628906,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.06552061438560486},{"word":"different","start":233.33,"end":233.81,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.05090663209557533},{"word":"plan","start":233.81,"end":234.31,"confidence":0.7363281,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.05612063407897949},{"word":"speed","start":234.61,"end":235.11,"confidence":0.93847656,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.03812069445848465},{"word":"that","start":235.25,"end":235.57,"confidence":0.94189453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08251839131116867},{"word":"available","start":235.57,"end":236.07,"confidence":0.7043457,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.04859282076358795},{"word":"and","start":237.295,"end":237.53499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03700093552470207},{"word":"we","start":237.53499,"end":237.69499,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0691065564751625},{"word":"have","start":237.69499,"end":238.09499,"confidence":0.96240234,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07008787244558334},{"word":"three","start":238.09499,"end":238.415,"confidence":0.99121094,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05080316215753555},{"word":"routers","start":238.415,"end":238.915,"confidence":0.93652344,"punctuated_word":"routers.","sentiment":"neutral","sentiment_score":0.052407994866371155},{"word":"just","start":239.775,"end":240.09499,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.055838316679000854},{"word":"select","start":240.09499,"end":240.575,"confidence":0.99902344,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.04447655379772186},{"word":"one","start":240.575,"end":241.075,"confidence":0.741333,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.059721507132053375},{"word":"and","start":241.69499,"end":242.19499,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04404643550515175},{"word":"the","start":242.415,"end":242.73499,"confidence":0.7680664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026195798069238663},{"word":"contract","start":242.73499,"end":243.135,"confidence":0.6098633,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.02919936366379261},{"word":"term","start":243.135,"end":243.53499,"confidence":0.75097656,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":0.034483786672353745},{"word":"supa","start":243.53499,"end":243.855,"confidence":0.77905273,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.0535106286406517},{"word":"network's","start":243.855,"end":244.355,"confidence":0.47937012,"punctuated_word":"Network's","sentiment":"neutral","sentiment_score":0.04888647049665451},{"word":"contract","start":244.89499,"end":245.39499,"confidence":0.9128418,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.04115723818540573},{"word":"yeah","start":248.09499,"end":248.46,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0958998203277588},{"word":"and","start":248.54001,"end":248.70001,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11129029095172882},{"word":"you","start":248.70001,"end":248.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1258769333362579},{"word":"can","start":248.86,"end":248.94,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14118212461471558},{"word":"also","start":248.94,"end":249.42001,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.12162099778652193},{"word":"see","start":249.42001,"end":249.66,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.13782161474227905},{"word":"there","start":249.66,"end":250.06001,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.14326512813568115},{"word":"the","start":250.06001,"end":250.46,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17162097990512848},{"word":"offers","start":250.46,"end":250.94,"confidence":0.99902344,"punctuated_word":"offers","sentiment":"neutral","sentiment_score":0.10086707025766373},{"word":"that","start":250.94,"end":251.1,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16751348972320557},{"word":"we","start":251.1,"end":251.26001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15595459938049316},{"word":"have","start":251.26001,"end":251.5,"confidence":0.8444824,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.1611766517162323},{"word":"it's","start":251.5,"end":251.66,"confidence":0.91552734,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20484380424022677},{"word":"like","start":251.66,"end":251.90001,"confidence":0.67285156,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.19635742902755737},{"word":"the","start":251.90001,"end":252.14,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21085678040981293},{"word":"discounts","start":252.14,"end":252.64,"confidence":0.98779297,"punctuated_word":"discounts.","sentiment":"neutral","sentiment_score":0.14620867371559143},{"word":"yeah","start":256.38,"end":256.88,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06585483253002167},{"word":"just","start":257.02002,"end":257.52002,"confidence":0.73498535,"punctuated_word":"Just,","sentiment":"neutral","sentiment_score":0.009849850088357924},{"word":"also","start":258.14,"end":258.54,"confidence":0.79125977,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.023898854851722717},{"word":"please","start":258.54,"end":258.94,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.08855660259723663},{"word":"do","start":258.94,"end":259.1,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10257229208946228},{"word":"know","start":259.1,"end":259.34,"confidence":0.984375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.0919950306415558},{"word":"that","start":259.34,"end":259.74002,"confidence":0.9499512,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.07772843539714813},{"word":"if","start":260.38,"end":260.54,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09034862369298936},{"word":"you","start":260.54,"end":260.7,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10152342170476912},{"word":"select","start":260.7,"end":261.18,"confidence":0.98535156,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.0658683329820633},{"word":"a","start":261.18,"end":261.58002,"confidence":0.5366211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08838275074958801},{"word":"six","start":261.58002,"end":261.98,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.0745682418346405},{"word":"month","start":261.98,"end":262.46002,"confidence":0.9199219,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.05866895243525505},{"word":"or","start":262.46002,"end":262.7,"confidence":0.9526367,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07254486531019211},{"word":"twelve","start":262.7,"end":263.1,"confidence":0.9951172,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.06502941250801086},{"word":"or","start":263.1,"end":263.42,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06121940538287163},{"word":"twenty","start":263.42,"end":263.82,"confidence":0.9980469,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.04934500902891159},{"word":"four","start":263.82,"end":264.06,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.05296555906534195},{"word":"month","start":264.06,"end":264.435,"confidence":0.82788086,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.0916648879647255},{"word":"and","start":265.075,"end":265.395,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09470437467098236},{"word":"if","start":265.395,"end":265.635,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10842128098011015},{"word":"ever","start":265.635,"end":265.955,"confidence":0.99902344,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.09264357388019562},{"word":"you'll","start":265.955,"end":266.115,"confidence":0.8796387,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.1992536038160324},{"word":"be","start":266.115,"end":266.355,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.24859850108623505},{"word":"canceling","start":266.355,"end":266.855,"confidence":0.8183594,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.23446720838546753},{"word":"within","start":266.995,"end":267.315,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.3290591835975647},{"word":"the","start":267.315,"end":267.555,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20639507472515103},{"word":"contract","start":267.555,"end":268.055,"confidence":0.9951172,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.15734463930130005},{"word":"term","start":268.115,"end":268.615,"confidence":0.99072266,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.1765870451927185},{"word":"we","start":269.315,"end":269.555,"confidence":0.7939453,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17444908618927002},{"word":"do","start":269.555,"end":269.715,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16280433535575867},{"word":"have","start":269.715,"end":269.955,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13696500658988953},{"word":"a","start":269.955,"end":270.115,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.203513503074646},{"word":"cancellation","start":270.115,"end":270.615,"confidence":0.97265625,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.25569429993629456},{"word":"fee","start":270.755,"end":270.915,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.288677841424942},{"word":"of","start":270.915,"end":271.075,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1988048553466797},{"word":"$120","start":271.075,"end":272.535,"confidence":0.8428751,"punctuated_word":"$120.","sentiment":"neutral","sentiment_score":-0.17416200041770935},{"word":"plus","start":273.875,"end":274.375,"confidence":0.7763672,"punctuated_word":"Plus,","sentiment":"neutral","sentiment_score":-0.08200434595346451},{"word":"you'll","start":275.075,"end":275.395,"confidence":0.9916992,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.04762078076601029},{"word":"be","start":275.395,"end":275.635,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06502901017665863},{"word":"paying","start":275.635,"end":275.875,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.0542416125535965},{"word":"the","start":275.875,"end":276.375,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.048925116658210754},{"word":"price","start":277.235,"end":277.635,"confidence":0.984375,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.050252147018909454},{"word":"of","start":277.635,"end":277.79498,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.031058289110660553},{"word":"the","start":277.79498,"end":277.955,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03186070919036865},{"word":"router","start":277.955,"end":278.455,"confidence":0.89086914,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.06365282833576202},{"word":"because","start":278.98,"end":279.14,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.004732236266136169},{"word":"if","start":279.14,"end":279.30002,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.050208210945129395},{"word":"you","start":279.30002,"end":279.54,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06417026370763779},{"word":"select","start":279.54,"end":280.02002,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.06443516910076141},{"word":"the","start":280.02002,"end":280.52002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057937055826187134},{"word":"six","start":280.74002,"end":281.14,"confidence":0.8654785,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":0.04479249194264412},{"word":"twelve","start":281.14,"end":281.46002,"confidence":0.9812012,"punctuated_word":"twelve,","sentiment":"neutral","sentiment_score":0.028282683342695236},{"word":"or","start":281.46002,"end":281.7,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02242802083492279},{"word":"twenty","start":281.7,"end":282.02002,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04732617735862732},{"word":"four","start":282.02002,"end":282.18,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.027250736951828003},{"word":"month","start":282.18,"end":282.5,"confidence":0.88183594,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.036212775856256485},{"word":"contract","start":282.5,"end":283.0,"confidence":0.9970703,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.02937074936926365},{"word":"we","start":283.46002,"end":283.86002,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08655889332294464},{"word":"do","start":283.86002,"end":284.1,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0987040102481842},{"word":"offer","start":284.1,"end":284.5,"confidence":0.99902344,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.05945167690515518},{"word":"a","start":284.5,"end":284.66,"confidence":0.92333984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05103026703000069},{"word":"free","start":284.66,"end":284.98,"confidence":0.6582031,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.041543349623680115},{"word":"router","start":284.98,"end":285.48,"confidence":0.99609375,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0025007687509059906},{"word":"yeah","start":288.42,"end":288.66,"confidence":0.95947266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.052297502756118774},{"word":"but","start":288.66,"end":288.98,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05253477394580841},{"word":"if","start":288.98,"end":289.14,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06475314497947693},{"word":"you","start":289.14,"end":289.38,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049251705408096313},{"word":"can","start":289.38,"end":289.62,"confidence":0.8642578,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03990960866212845},{"word":"yeah","start":294.04498,"end":294.285,"confidence":0.9758301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08081882447004318},{"word":"that's","start":294.285,"end":294.685,"confidence":0.80249023,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1471937745809555},{"word":"correct","start":294.685,"end":295.185,"confidence":0.99902344,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.15127414464950562},{"word":"then","start":295.805,"end":296.305,"confidence":0.9941406,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.07631020247936249},{"word":"click","start":297.405,"end":297.725,"confidence":0.8911133,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.054129458963871},{"word":"the","start":297.725,"end":297.965,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07193470001220703},{"word":"networks","start":297.965,"end":298.465,"confidence":0.9760742,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":0.05694371461868286},{"word":"it's","start":298.76498,"end":299.26498,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05943788215517998},{"word":"at","start":299.565,"end":299.725,"confidence":0.99316406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05004579573869705},{"word":"the","start":299.725,"end":299.88498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06887572258710861},{"word":"top","start":299.88498,"end":300.125,"confidence":1.0,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.07492119818925858},{"word":"of","start":300.125,"end":300.445,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0724654421210289},{"word":"the","start":300.445,"end":300.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06525078415870667},{"word":"website","start":300.845,"end":301.345,"confidence":0.7922363,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.0476810559630394},{"word":"then","start":302.205,"end":302.525,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0529431514441967},{"word":"select","start":302.525,"end":303.005,"confidence":0.99902344,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.04839804023504257},{"word":"supa","start":303.005,"end":303.32498,"confidence":0.6380615,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.06327931582927704},{"word":"networks","start":303.32498,"end":303.82498,"confidence":0.4248047,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":0.07154108583927155},{"word":"because","start":305.485,"end":305.805,"confidence":0.50097656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07446770370006561},{"word":"we","start":305.805,"end":306.305,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1179409846663475},{"word":"also","start":306.45,"end":306.69,"confidence":0.7294922,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.10290540009737016},{"word":"do","start":306.69,"end":306.93002,"confidence":0.98535156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12021293491125108},{"word":"have","start":306.93002,"end":307.43002,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10507388412952424},{"word":"other","start":307.65002,"end":308.13,"confidence":0.68310547,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.07752060890197754},{"word":"available","start":308.13,"end":308.63,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0576140359044075},{"word":"networks","start":308.69,"end":309.19,"confidence":0.8261719,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":0.07560417056083679},{"word":"but","start":309.25,"end":309.49002,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.06711194664239883},{"word":"for","start":309.49002,"end":309.65002,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05668164789676666},{"word":"your","start":309.65002,"end":309.89,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04584403336048126},{"word":"address","start":309.89,"end":310.39,"confidence":0.9641113,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.05716939270496368},{"word":"it's","start":310.61002,"end":310.85,"confidence":0.9748535,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06331892311573029},{"word":"supa","start":310.85,"end":311.25,"confidence":0.9970703,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.06346768140792847},{"word":"networks","start":311.25,"end":311.75,"confidence":0.9736328,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.07135825604200363},{"word":"yep","start":314.29,"end":314.79,"confidence":0.7902832,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08806577324867249},{"word":"there","start":316.61002,"end":316.85,"confidence":0.99316406,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.08122638612985611},{"word":"you'll","start":316.85,"end":317.17,"confidence":0.6364746,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.0898580253124237},{"word":"see","start":317.17,"end":317.41,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.10498568415641785},{"word":"the","start":317.41,"end":317.65002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07557008415460587},{"word":"available","start":317.65002,"end":318.15002,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.04790621995925903},{"word":"plans","start":318.37003,"end":318.87003,"confidence":0.9641113,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":0.056618332862854},{"word":"router","start":319.265,"end":319.665,"confidence":0.7155762,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.0627131313085556},{"word":"and","start":319.665,"end":319.98502,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04325075447559357},{"word":"the","start":319.98502,"end":320.305,"confidence":0.93408203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050577472895383835},{"word":"contractor","start":320.305,"end":320.805,"confidence":0.9746094,"punctuated_word":"contractor.","sentiment":"neutral","sentiment_score":0.04675611853599548},{"word":"yeah","start":327.98502,"end":328.48502,"confidence":0.7595215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08702779561281204},{"word":"then","start":336.16,"end":336.56,"confidence":0.80908203,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.06284221261739731},{"word":"once","start":336.56,"end":336.88,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.06746510416269302},{"word":"you're","start":336.88,"end":337.2,"confidence":0.98999023,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.07939466089010239},{"word":"done","start":337.2,"end":337.68,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.07799321413040161},{"word":"selecting","start":337.68,"end":338.18,"confidence":0.7468262,"punctuated_word":"selecting,","sentiment":"neutral","sentiment_score":0.08404606580734253},{"word":"choosing","start":340.48,"end":340.98,"confidence":0.5571289,"punctuated_word":"choosing","sentiment":"neutral","sentiment_score":0.08954556286334991},{"word":"one","start":341.04,"end":341.28,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08464142680168152},{"word":"of","start":341.28,"end":341.36002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10289329290390016},{"word":"those","start":341.36002,"end":341.86002,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.09909363090991974},{"word":"at","start":344.32,"end":344.56,"confidence":0.4802246,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07498414814472198},{"word":"the","start":344.56,"end":345.06,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09176170825958252},{"word":"bottom","start":345.12,"end":345.62,"confidence":0.9863281,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":0.10199888050556184},{"word":"of","start":346.08002,"end":346.24,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09580155462026596},{"word":"the","start":346.24,"end":346.74,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09047327190637589},{"word":"website","start":347.565,"end":347.96503,"confidence":0.81640625,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.08683498203754425},{"word":"you'll","start":347.96503,"end":348.20502,"confidence":0.95532227,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.10605327785015106},{"word":"see","start":348.20502,"end":348.445,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.14257413148880005},{"word":"the","start":348.445,"end":348.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11712273955345154},{"word":"order","start":348.685,"end":349.08502,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.11377076804637908},{"word":"now","start":349.08502,"end":349.405,"confidence":0.9604492,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.11590435355901718},{"word":"once","start":349.405,"end":349.64502,"confidence":1.0,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.1015489399433136},{"word":"you","start":349.64502,"end":350.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11057700216770172},{"word":"click","start":350.045,"end":350.36502,"confidence":0.99902344,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.08830379694700241},{"word":"that","start":350.36502,"end":350.605,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12206968665122986},{"word":"one","start":350.605,"end":351.105,"confidence":0.9970703,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.10470005124807358},{"word":"it","start":351.48502,"end":351.64502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11141042411327362},{"word":"will","start":351.64502,"end":351.885,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0810612291097641},{"word":"ask","start":351.885,"end":352.125,"confidence":0.984375,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.07074125111103058},{"word":"you","start":352.125,"end":352.285,"confidence":0.8510742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07483001798391342},{"word":"a","start":352.285,"end":352.36502,"confidence":0.95410156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06620949506759644},{"word":"personal","start":352.36502,"end":352.86502,"confidence":0.99902344,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":0.04984644427895546},{"word":"information","start":353.005,"end":353.505,"confidence":0.7788086,"punctuated_word":"information,","sentiment":"neutral","sentiment_score":0.04934242367744446},{"word":"like","start":355.165,"end":355.405,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03406093642115593},{"word":"your","start":355.405,"end":355.64502,"confidence":0.9301758,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06196814402937889},{"word":"name","start":355.64502,"end":356.045,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.05171220004558563},{"word":"address","start":356.045,"end":356.545,"confidence":0.98339844,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.05098900571465492},{"word":"and","start":357.64502,"end":357.885,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04774034395813942},{"word":"the","start":357.885,"end":358.045,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05231661722064018},{"word":"mode","start":358.045,"end":358.285,"confidence":0.93115234,"punctuated_word":"mode","sentiment":"neutral","sentiment_score":0.0793694257736206},{"word":"of","start":358.285,"end":358.445,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04922820255160332},{"word":"payment","start":358.445,"end":358.945,"confidence":0.98291016,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.03405190631747246},{"word":"yeah","start":362.93,"end":363.43,"confidence":0.8417969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0844288170337677},{"word":"yeah","start":370.44998,"end":370.84998,"confidence":0.9140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09599512815475464},{"word":"sure","start":370.84998,"end":371.25,"confidence":0.9975586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1148611307144165},{"word":"if","start":371.25,"end":371.41,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.07913818955421448},{"word":"you","start":371.41,"end":371.56998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0725625604391098},{"word":"need","start":371.56998,"end":371.81,"confidence":0.9951172,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.038537755608558655},{"word":"assistance","start":371.81,"end":372.31,"confidence":0.94799805,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.06681559979915619},{"word":"just","start":372.53,"end":372.84998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08420388400554657},{"word":"give","start":372.84998,"end":373.09,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05406392365694046},{"word":"us","start":373.09,"end":373.25,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05341661721467972},{"word":"a","start":373.25,"end":373.41,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06430789083242416},{"word":"callback","start":373.41,"end":373.91,"confidence":0.9916992,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.06266118586063385},{"word":"you're","start":376.685,"end":377.005,"confidence":0.88916016,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4036683440208435},{"word":"welcome","start":377.005,"end":377.505,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"neutral","sentiment_score":0.3211073577404022},{"word":"bye","start":377.565,"end":377.965,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.21821387112140656},{"word":"for","start":377.965,"end":378.125,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19464555382728577},{"word":"now","start":378.125,"end":378.625,"confidence":0.99194336,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.2354125827550888},{"word":"have","start":378.845,"end":379.085,"confidence":0.9819336,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6906153559684753},{"word":"a","start":379.085,"end":379.165,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.710358738899231},{"word":"great","start":379.165,"end":379.405,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8654954433441162},{"word":"day","start":379.405,"end":379.905,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7188836932182312}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Ertow tech support. How can I assist you today? Yeah.\n\nOkay. Do you want us to check your address if it's available under Super Network just for us to confirm? Can I have your full address, please, for me to check? One sir, 119 Slash 38. 38 Ogden.\n\nRight? Greenway Apt, A C T, and unit number is 119. Okay. 109. So upon checking the address, yeah, it's available under Supa, and we can always order or activate the service if ever.\n\nHave you tried to visit our website, airtow.net.au/shipping? Yeah. Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router. Because for the router, you'll need it needs to be compatible with optic fiber upgrade connections for it to work and the contract term. Because we right now, we have six months, twelve, twenty four, or no contract at all.\n\nHello. Hang on. Let me let me just check the address. Yeah. So for you to order via Airtel, we you should do it via our website.\n\nThen once we receive the order, it'll notify us. We'll then activate the service within twenty four hours. Do you already have a router? Yes. So you'll be needing a router.\n\nActually, we do you can also see our available routers via our website. We have three Okay. So once you're on the website, you need to select the plan speed that you want. We have five different plan speed that available, and we have three routers. Just select one.\n\nAnd the contract term, Supa Network's contract. Yeah. And you can also see there the offers that we have. It's like the discounts. Yeah.\n\nJust, also, please do know that, if you select a six month or twelve or twenty four month, and if ever you'll be canceling within the contract term, we do have a cancellation fee of $120. Plus, you'll be paying the price of the router. Because if you select the six, twelve, or twenty four month contract, we do offer a free router. Yeah. But if you can Yeah.\n\nThat's correct. Then click the networks. It's at the top of the website, then select Supa Networks because we also do have other available networks, but for your address, it's Supa Networks. Yep. There you'll see the available plans, router, and the contractor.\n\nYeah. Then once you're done selecting, choosing one of those at the bottom of the website, you'll see the order now. Once you click that one, it will ask you a personal information, like your name, address, and the mode of payment. Yeah. Yeah.\n\nSure. If you need assistance, just give us a callback. You're welcome. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.12626849114894867},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.39375631511211395},{"text":"This is Maureen from Ertow tech support.","start":2.0,"end":4.74,"sentiment":"positive","sentiment_score":0.3363975329058511},{"text":"How can I assist you today?","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.2272696370879809},{"text":"Yeah.","start":13.065,"end":13.565,"sentiment":"neutral","sentiment_score":0.03008371964097023}],"sentiment":"neutral","sentiment_score":0.27425090552252884,"num_words":17,"start":0.88,"end":13.565},{"sentences":[{"text":"Okay.","start":35.83,"end":36.33,"sentiment":"neutral","sentiment_score":-0.009525302797555923},{"text":"Do you want us to check your address if it's available under Super Network just for us to confirm?","start":36.95,"end":46.195,"sentiment":"neutral","sentiment_score":0.01669682111395033},{"text":"Can I have your full address, please, for me to check?","start":50.895,"end":53.58,"sentiment":"neutral","sentiment_score":-0.005499383773316036},{"text":"One sir, 119 Slash 38.","start":58.140003,"end":62.960003,"sentiment":"neutral","sentiment_score":0.004346703924238682},{"text":"38 Ogden.","start":78.765,"end":80.065,"sentiment":"neutral","sentiment_score":0.0058005936443805695}],"sentiment":"neutral","sentiment_score":0.0073830469413415385,"num_words":38,"start":35.83,"end":80.065},{"sentences":[{"text":"Right?","start":80.205,"end":80.705,"sentiment":"neutral","sentiment_score":0.009135687723755836},{"text":"Greenway Apt, A C T, and unit number is 119.","start":83.41,"end":88.79,"sentiment":"neutral","sentiment_score":0.014347810391336679},{"text":"Okay.","start":91.490005,"end":91.89,"sentiment":"neutral","sentiment_score":0.018033811822533607},{"text":"109.","start":91.89,"end":93.03,"sentiment":"neutral","sentiment_score":0.012104926630854608},{"text":"So upon checking the address, yeah, it's available under Supa, and we can always order or activate the service if ever.","start":98.604996,"end":109.424995,"sentiment":"neutral","sentiment_score":0.0739668213895389}],"sentiment":"neutral","sentiment_score":0.05106046409620082,"num_words":34,"start":80.205,"end":109.424995},{"sentences":[{"text":"Have you tried to visit our website, airtow.net.au/shipping?","start":110.19,"end":116.29,"sentiment":"neutral","sentiment_score":0.004732804969535209},{"text":"Yeah.","start":119.71,"end":120.03,"sentiment":"neutral","sentiment_score":-0.0580659843981266},{"text":"Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router.","start":120.03,"end":129.835,"sentiment":"neutral","sentiment_score":-0.056870441883802414},{"text":"Because for the router, you'll need it needs to be compatible with optic fiber upgrade connections for it to work and the contract term.","start":130.295,"end":141.15001,"sentiment":"neutral","sentiment_score":-0.09112616814672947},{"text":"Because we right now, we have six months, twelve, twenty four, or no contract at all.","start":141.77,"end":148.11,"sentiment":"neutral","sentiment_score":-0.14006624231114984}],"sentiment":"neutral","sentiment_score":-0.08060815338145143,"num_words":70,"start":110.19,"end":148.11},{"sentences":[{"text":"Hello.","start":163.84,"end":164.07999,"sentiment":"neutral","sentiment_score":0.012780225835740566},{"text":"Hang on.","start":164.07999,"end":166.5,"sentiment":"neutral","sentiment_score":0.00930351298302412},{"text":"Let me let me just check the address.","start":167.92,"end":170.65999,"sentiment":"neutral","sentiment_score":0.02515271259471774},{"text":"Yeah.","start":177.765,"end":178.265,"sentiment":"neutral","sentiment_score":0.06389033049345016},{"text":"So for you to order via Airtel, we you should do it via our website.","start":178.64499,"end":185.545,"sentiment":"neutral","sentiment_score":0.0797499639292558}],"sentiment":"neutral","sentiment_score":0.055286990444141405,"num_words":27,"start":163.84,"end":185.545},{"sentences":[{"text":"Then once we receive the order, it'll notify us.","start":186.72499,"end":190.00499,"sentiment":"neutral","sentiment_score":0.09723602814806832},{"text":"We'll then activate the service within twenty four hours.","start":190.00499,"end":193.17,"sentiment":"neutral","sentiment_score":0.1312873653239674},{"text":"Do you already have a router?","start":199.09,"end":200.70999,"sentiment":"neutral","sentiment_score":-0.04876589961349964},{"text":"Yes.","start":204.05,"end":204.37,"sentiment":"neutral","sentiment_score":-0.06880664080381393},{"text":"So you'll be needing a router.","start":204.37,"end":206.23,"sentiment":"neutral","sentiment_score":-0.08871769594649474}],"sentiment":"neutral","sentiment_score":0.037516204099501335,"num_words":31,"start":186.72499,"end":206.23},{"sentences":[{"text":"Actually, we do you can also see our available routers via our website.","start":206.76501,"end":212.145,"sentiment":"neutral","sentiment_score":0.12018701434135437},{"text":"We have three Okay.","start":214.04501,"end":216.15501,"sentiment":"neutral","sentiment_score":0.04558338178321719},{"text":"So once you're on the website, you need to select the plan speed that you want.","start":225.33,"end":231.41,"sentiment":"neutral","sentiment_score":0.044223326025530696},{"text":"We have five different plan speed that available, and we have three routers.","start":231.41,"end":238.915,"sentiment":"neutral","sentiment_score":0.05881667022521679},{"text":"Just select one.","start":239.775,"end":241.075,"sentiment":"neutral","sentiment_score":0.05334545920292536}],"sentiment":"neutral","sentiment_score":0.0689181840921543,"num_words":49,"start":206.76501,"end":241.075},{"sentences":[{"text":"And the contract term, Supa Network's contract.","start":241.69499,"end":245.39499,"sentiment":"neutral","sentiment_score":0.039639960176178386},{"text":"Yeah.","start":248.09499,"end":248.46,"sentiment":"neutral","sentiment_score":0.0958998203277588},{"text":"And you can also see there the offers that we have.","start":248.54001,"end":251.5,"sentiment":"neutral","sentiment_score":0.13983544368635525},{"text":"It's like the discounts.","start":251.5,"end":252.64,"sentiment":"neutral","sentiment_score":0.18956667184829712},{"text":"Yeah.","start":256.38,"end":256.88,"sentiment":"neutral","sentiment_score":0.06585483253002167}],"sentiment":"neutral","sentiment_score":0.11398712258475523,"num_words":24,"start":241.69499,"end":256.88},{"sentences":[{"text":"Just, also, please do know that, if you select a six month or twelve or twenty four month, and if ever you'll be canceling within the contract term, we do have a cancellation fee of $120.","start":257.02002,"end":272.535,"sentiment":"neutral","sentiment_score":-0.13026600672552982},{"text":"Plus, you'll be paying the price of the router.","start":273.875,"end":278.455,"sentiment":"neutral","sentiment_score":-0.052738315529293485},{"text":"Because if you select the six, twelve, or twenty four month contract, we do offer a free router.","start":278.98,"end":285.48,"sentiment":"neutral","sentiment_score":0.045385307632386684},{"text":"Yeah.","start":288.42,"end":288.66,"sentiment":"neutral","sentiment_score":0.052297502756118774},{"text":"But if you can Yeah.","start":288.66,"end":294.285,"sentiment":"neutral","sentiment_score":0.05745361149311066}],"sentiment":"neutral","sentiment_score":-0.058082898322870766,"num_words":69,"start":257.02002,"end":294.285},{"sentences":[{"text":"That's correct.","start":294.285,"end":295.185,"sentiment":"neutral","sentiment_score":0.14923395961523056},{"text":"Then click the networks.","start":295.805,"end":298.465,"sentiment":"neutral","sentiment_score":0.06482951901853085},{"text":"It's at the top of the website, then select Supa Networks because we also do have other available networks, but for your address, it's Supa Networks.","start":298.76498,"end":311.75,"sentiment":"neutral","sentiment_score":0.07042811839626385},{"text":"Yep.","start":314.29,"end":314.79,"sentiment":"neutral","sentiment_score":0.08806577324867249},{"text":"There you'll see the available plans, router, and the contractor.","start":316.61002,"end":320.805,"sentiment":"neutral","sentiment_score":0.0659462209790945}],"sentiment":"neutral","sentiment_score":0.07294058271272238,"num_words":43,"start":294.285,"end":320.805},{"sentences":[{"text":"Yeah.","start":327.98502,"end":328.48502,"sentiment":"neutral","sentiment_score":0.08702779561281204},{"text":"Then once you're done selecting, choosing one of those at the bottom of the website, you'll see the order now.","start":336.16,"end":349.405,"sentiment":"neutral","sentiment_score":0.09425974935293198},{"text":"Once you click that one, it will ask you a personal information, like your name, address, and the mode of payment.","start":349.405,"end":358.945,"sentiment":"neutral","sentiment_score":0.07105131163483575},{"text":"Yeah.","start":362.93,"end":363.43,"sentiment":"neutral","sentiment_score":0.0844288170337677},{"text":"Yeah.","start":370.44998,"end":370.84998,"sentiment":"neutral","sentiment_score":0.09599512815475464}],"sentiment":"neutral","sentiment_score":0.08283464254980738,"num_words":44,"start":327.98502,"end":370.84998},{"sentences":[{"text":"Sure.","start":370.84998,"end":371.25,"sentiment":"neutral","sentiment_score":0.1148611307144165},{"text":"If you need assistance, just give us a callback.","start":371.25,"end":373.91,"sentiment":"neutral","sentiment_score":0.063967511885696},{"text":"You're welcome.","start":376.685,"end":377.505,"sentiment":"positive","sentiment_score":0.36238785088062286},{"text":"Bye for now.","start":377.565,"end":378.625,"sentiment":"neutral","sentiment_score":0.21609066923459372},{"text":"Have a great day.","start":378.845,"end":379.905,"sentiment":"positive","sentiment_score":0.7463383078575134}],"sentiment":"neutral","sentiment_score":0.2657352462410927,"num_words":19,"start":370.84998,"end":379.905}]}}]},{"alternatives":[{"transcript":"Hello. Hi. Are you guys part of Super Network? Yes. Okay. So I just moved into an apartment, and the reception is so bad. I don't have Internet. And I was advised to organize for Internet through Super Network. Yes, please. Sorry? 1 Stroke 39 109 Stroke 38. Ogden Street, Greenway 2900. Yeah. Yes. 109. No. Mhmm. Mhmm. So I need to go to the Airtel website and contact them. Hello? Okay. So do will I have a router or what happens? No. I have nothing. So once I go once I go to the Airtel website, I just apply. Like, what do I do? Mhmm. Mhmm. Okay. Okay. So the website is airtel.net.au. Right? Okay. So network not m m b. Oh, yeah. Super network at the top. Okay. Alright. I'll just do the process, then I'll let you know when if I'm stuck, but I think I'll manage. Okay. Thank you. Okay. Bye.","confidence":0.9902344,"words":[{"word":"hello","start":5.8399997,"end":6.24,"confidence":0.84472656,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.24566972255706787},{"word":"hi","start":6.24,"end":6.74,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2154783457517624},{"word":"are","start":8.72,"end":8.96,"confidence":0.7739258,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.04504822939634323},{"word":"you","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05157976597547531},{"word":"guys","start":9.28,"end":9.76,"confidence":0.9921875,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.1052059754729271},{"word":"part","start":9.76,"end":10.08,"confidence":0.9970703,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.05065309628844261},{"word":"of","start":10.08,"end":10.48,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05349354445934296},{"word":"super","start":10.48,"end":10.88,"confidence":0.875,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.06671655923128128},{"word":"network","start":10.88,"end":11.38,"confidence":0.96362305,"punctuated_word":"Network?","sentiment":"neutral","sentiment_score":0.05454159528017044},{"word":"yes","start":13.44,"end":13.94,"confidence":0.82299805,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.039919160306453705},{"word":"okay","start":14.825,"end":15.325,"confidence":0.83203125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.033919557929039},{"word":"so","start":16.585,"end":17.064999,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2240130454301834},{"word":"i","start":17.064999,"end":17.224998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.461565226316452},{"word":"just","start":17.224998,"end":17.625,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4921382069587707},{"word":"moved","start":17.625,"end":18.025,"confidence":0.99902344,"punctuated_word":"moved","sentiment":"negative","sentiment_score":-0.3803221583366394},{"word":"into","start":18.025,"end":18.505,"confidence":0.99609375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.2792237102985382},{"word":"an","start":18.505,"end":18.824999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.35315483808517456},{"word":"apartment","start":18.824999,"end":19.324999,"confidence":0.8574219,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":-0.3026590347290039},{"word":"and","start":19.625,"end":19.945,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.458275854587555},{"word":"the","start":19.945,"end":20.265,"confidence":0.91503906,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6888052821159363},{"word":"reception","start":20.265,"end":20.765,"confidence":0.99902344,"punctuated_word":"reception","sentiment":"negative","sentiment_score":-0.7378019690513611},{"word":"is","start":20.985,"end":21.384998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7929918766021729},{"word":"so","start":21.384998,"end":21.705,"confidence":0.9980469,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.7320548295974731},{"word":"bad","start":21.705,"end":22.185,"confidence":0.98535156,"punctuated_word":"bad.","sentiment":"negative","sentiment_score":-0.6734564304351807},{"word":"i","start":22.185,"end":22.345,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6792855858802795},{"word":"don't","start":22.345,"end":22.744999,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5664534568786621},{"word":"have","start":22.744999,"end":23.064999,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3975698947906494},{"word":"internet","start":23.064999,"end":23.564999,"confidence":0.8496094,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.4714122414588928},{"word":"and","start":25.544998,"end":26.044998,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.26090383529663086},{"word":"i","start":26.425,"end":26.664999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3258364498615265},{"word":"was","start":26.664999,"end":26.985,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1962096244096756},{"word":"advised","start":26.985,"end":27.485,"confidence":1.0,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.1997292935848236},{"word":"to","start":28.91,"end":29.070002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1878136396408081},{"word":"organize","start":29.070002,"end":29.570002,"confidence":0.8232422,"punctuated_word":"organize","sentiment":"neutral","sentiment_score":-0.19213135540485385},{"word":"for","start":29.79,"end":30.19,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17778000235557556},{"word":"internet","start":30.19,"end":30.69,"confidence":0.9770508,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.17293083667755127},{"word":"through","start":30.91,"end":31.41,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.1479519009590149},{"word":"super","start":31.630001,"end":32.13,"confidence":0.70947266,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.12253127992153168},{"word":"network","start":32.59,"end":33.09,"confidence":0.9614258,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.16190218925476074},{"word":"yes","start":40.27,"end":40.67,"confidence":0.7558594,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.02706989273428917},{"word":"please","start":40.67,"end":41.17,"confidence":0.9926758,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.03807588294148445},{"word":"sorry","start":47.745003,"end":48.245003,"confidence":0.66552734,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03848375380039215},{"word":"1","start":54.305,"end":54.705,"confidence":0.98535156,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.00039004161953926086},{"word":"stroke","start":54.705,"end":55.185,"confidence":0.94921875,"punctuated_word":"Stroke","sentiment":"neutral","sentiment_score":0.0006806807359680533},{"word":"39","start":55.185,"end":56.085,"confidence":0.9873047,"punctuated_word":"39","sentiment":"neutral","sentiment_score":0.000014055520296096802},{"word":"109","start":56.385002,"end":57.265,"confidence":0.9637044,"punctuated_word":"109","sentiment":"neutral","sentiment_score":0.0016896952874958515},{"word":"stroke","start":57.265,"end":57.765,"confidence":0.99609375,"punctuated_word":"Stroke","sentiment":"neutral","sentiment_score":0.001988762756809592},{"word":"38","start":57.825,"end":58.725,"confidence":0.99157715,"punctuated_word":"38.","sentiment":"neutral","sentiment_score":0.0013968360144644976},{"word":"ogden","start":64.57,"end":65.07,"confidence":0.81396484,"punctuated_word":"Ogden","sentiment":"neutral","sentiment_score":0.012209750711917875},{"word":"street","start":65.29,"end":65.79,"confidence":0.9851074,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.007890707813203335},{"word":"greenway","start":66.17,"end":66.67,"confidence":0.98535156,"punctuated_word":"Greenway","sentiment":"neutral","sentiment_score":0.016838736832141876},{"word":"2900","start":67.29,"end":68.83,"confidence":0.98132324,"punctuated_word":"2900.","sentiment":"neutral","sentiment_score":0.013285258784890177},{"word":"yeah","start":81.884995,"end":82.384995,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01659776270389557},{"word":"yes","start":86.44499,"end":86.94499,"confidence":0.9785156,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.018363773822784424},{"word":"109","start":88.78,"end":90.88,"confidence":0.99039716,"punctuated_word":"109.","sentiment":"neutral","sentiment_score":0.006606207694858313},{"word":"no","start":118.17999,"end":118.67999,"confidence":0.9250488,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08856678009033203},{"word":"mhmm","start":137.22499,"end":137.72499,"confidence":0.9165039,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06802874803543091},{"word":"mhmm","start":146.25,"end":146.75,"confidence":0.91137695,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08895662426948547},{"word":"so","start":152.17,"end":152.49,"confidence":0.9658203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12741905450820923},{"word":"i","start":152.49,"end":152.73,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14144979417324066},{"word":"need","start":152.73,"end":152.97,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11007209867238998},{"word":"to","start":152.97,"end":153.13,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0860956609249115},{"word":"go","start":153.13,"end":153.37,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.05912904813885689},{"word":"to","start":153.37,"end":153.61,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05219500511884689},{"word":"the","start":153.61,"end":153.85,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07043475657701492},{"word":"airtel","start":153.85,"end":154.35,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.04236432909965515},{"word":"website","start":154.41,"end":154.91,"confidence":0.99902344,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.06017083302140236},{"word":"and","start":155.13,"end":155.45,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05069621279835701},{"word":"contact","start":155.45,"end":155.95,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.053796570748090744},{"word":"them","start":156.01,"end":156.51,"confidence":0.88842773,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.04858791083097458},{"word":"hello","start":161.005,"end":161.505,"confidence":0.98779297,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.003903321921825409},{"word":"okay","start":171.88501,"end":172.38501,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05426587536931038},{"word":"so","start":193.855,"end":194.255,"confidence":0.9316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009192250669002531},{"word":"do","start":194.255,"end":194.495,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03613559529185295},{"word":"will","start":194.575,"end":194.735,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03619929030537605},{"word":"i","start":194.735,"end":194.975,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028348024934530255},{"word":"have","start":194.975,"end":195.375,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.024668492376804352},{"word":"a","start":195.375,"end":195.535,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04538378864526749},{"word":"router","start":195.535,"end":196.035,"confidence":0.9838867,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.046845193952322006},{"word":"or","start":196.095,"end":196.495,"confidence":0.52197266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.058692969381809235},{"word":"what","start":196.495,"end":196.735,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06397983431816101},{"word":"happens","start":196.735,"end":197.235,"confidence":0.90722656,"punctuated_word":"happens?","sentiment":"neutral","sentiment_score":-0.03755444288253784},{"word":"no","start":201.295,"end":201.615,"confidence":0.9880371,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22420740127563477},{"word":"i","start":201.615,"end":201.855,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2649608850479126},{"word":"have","start":201.855,"end":202.255,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2028100937604904},{"word":"nothing","start":202.255,"end":202.755,"confidence":0.99902344,"punctuated_word":"nothing.","sentiment":"neutral","sentiment_score":-0.21158456802368164},{"word":"so","start":214.22,"end":214.46,"confidence":0.7553711,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05241132155060768},{"word":"once","start":214.46,"end":214.78,"confidence":0.94970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.040368299931287766},{"word":"i","start":214.78,"end":214.94,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03449474275112152},{"word":"go","start":214.94,"end":215.44,"confidence":0.79833984,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.04178888723254204},{"word":"once","start":217.545,"end":217.94499,"confidence":0.9873047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.0471358522772789},{"word":"i","start":217.94499,"end":218.105,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04670410603284836},{"word":"go","start":218.105,"end":218.345,"confidence":0.9902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.04308895394206047},{"word":"to","start":218.345,"end":218.58499,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05209233611822128},{"word":"the","start":218.58499,"end":218.825,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.055653151124715805},{"word":"airtel","start":218.825,"end":219.325,"confidence":0.9980469,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.026233848184347153},{"word":"website","start":219.385,"end":219.885,"confidence":0.98999023,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.029808439314365387},{"word":"i","start":220.185,"end":220.42499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04478171467781067},{"word":"just","start":220.42499,"end":220.825,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03764902800321579},{"word":"apply","start":220.825,"end":221.325,"confidence":0.89208984,"punctuated_word":"apply.","sentiment":"neutral","sentiment_score":0.033798590302467346},{"word":"like","start":221.465,"end":221.78499,"confidence":0.99316406,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.04364416003227234},{"word":"what","start":221.78499,"end":222.105,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03887460380792618},{"word":"do","start":222.105,"end":222.265,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.040713731199502945},{"word":"i","start":222.265,"end":222.42499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.039369940757751465},{"word":"do","start":222.42499,"end":222.92499,"confidence":0.99560547,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.039414774626493454},{"word":"mhmm","start":237.53,"end":238.03,"confidence":0.86035156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.037535831332206726},{"word":"mhmm","start":242.325,"end":242.825,"confidence":0.8787842,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03205960616469383},{"word":"okay","start":249.2475,"end":249.7475,"confidence":0.9785156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1423642933368683},{"word":"okay","start":287.22,"end":287.72,"confidence":0.9794922,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.044219888746738434},{"word":"so","start":288.66,"end":288.98,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05205913260579109},{"word":"the","start":288.98,"end":289.22,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06198635324835777},{"word":"website","start":289.22,"end":289.7,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.04402337968349457},{"word":"is","start":289.7,"end":290.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03267931565642357},{"word":"airtel.net.au","start":290.26,"end":292.84003,"confidence":0.94916457,"punctuated_word":"airtel.net.au.","sentiment":"neutral","sentiment_score":0.037858717143535614},{"word":"right","start":292.98,"end":293.48,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.05486243963241577},{"word":"okay","start":313.95,"end":314.45,"confidence":0.7614746,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06888709962368011},{"word":"so","start":321.445,"end":321.605,"confidence":0.42114258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.026626108214259148},{"word":"network","start":321.605,"end":322.105,"confidence":0.8051758,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.03897516429424286},{"word":"not","start":322.405,"end":322.80502,"confidence":0.9892578,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.01880927011370659},{"word":"m","start":322.80502,"end":323.285,"confidence":0.8588867,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.029945779591798782},{"word":"m","start":323.285,"end":323.765,"confidence":0.55371094,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.026661710813641548},{"word":"b","start":323.765,"end":324.265,"confidence":0.8911133,"punctuated_word":"b.","sentiment":"neutral","sentiment_score":0.035007014870643616},{"word":"oh","start":324.885,"end":325.125,"confidence":0.98876953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08183230459690094},{"word":"yeah","start":325.125,"end":325.625,"confidence":0.9770508,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.086862713098526},{"word":"super","start":325.68503,"end":326.165,"confidence":0.8964844,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.12559591233730316},{"word":"network","start":326.165,"end":326.665,"confidence":0.7495117,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.11213459074497224},{"word":"at","start":328.48502,"end":328.725,"confidence":0.7553711,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07692945003509521},{"word":"the","start":328.725,"end":329.045,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09202145040035248},{"word":"top","start":329.045,"end":329.545,"confidence":0.9902344,"punctuated_word":"top.","sentiment":"neutral","sentiment_score":0.1005675420165062},{"word":"okay","start":361.60498,"end":362.10498,"confidence":0.9436035,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.060449544340372086},{"word":"alright","start":362.88,"end":363.12003,"confidence":0.90722656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09516224265098572},{"word":"i'll","start":363.12003,"end":363.44,"confidence":0.986084,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0839848741889},{"word":"just","start":363.44,"end":363.76,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0830969512462616},{"word":"do","start":363.76,"end":364.0,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08486515283584595},{"word":"the","start":364.0,"end":364.32,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08518767356872559},{"word":"process","start":364.32,"end":364.80002,"confidence":0.78222656,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.08044806867837906},{"word":"then","start":364.80002,"end":365.04,"confidence":0.9921875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09566393494606018},{"word":"i'll","start":365.04,"end":365.28003,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07017047703266144},{"word":"let","start":365.28003,"end":365.52002,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.063222736120224},{"word":"you","start":365.52002,"end":365.68002,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05442824214696884},{"word":"know","start":365.68002,"end":366.18002,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.047760166227817535},{"word":"when","start":366.32,"end":366.64,"confidence":0.5283203,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.03597899526357651},{"word":"if","start":366.72,"end":366.88,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029571719467639923},{"word":"i'm","start":366.88,"end":367.28003,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.046385448426008224},{"word":"stuck","start":367.28003,"end":367.76,"confidence":0.8535156,"punctuated_word":"stuck,","sentiment":"neutral","sentiment_score":-0.025876935571432114},{"word":"but","start":367.76,"end":368.16,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.004200078547000885},{"word":"i","start":368.16,"end":368.32,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0043525248765945435},{"word":"think","start":368.32,"end":368.64,"confidence":0.99609375,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.021362371742725372},{"word":"i'll","start":368.64,"end":368.96002,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02719714492559433},{"word":"manage","start":368.96002,"end":369.46002,"confidence":0.9921875,"punctuated_word":"manage.","sentiment":"neutral","sentiment_score":0.037955041974782944},{"word":"okay","start":374.72,"end":375.12003,"confidence":0.77368164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20615825057029724},{"word":"thank","start":375.12003,"end":375.44,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4508185684680938},{"word":"you","start":375.44,"end":375.94,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3353457450866699},{"word":"okay","start":376.125,"end":376.625,"confidence":0.9824219,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2721901535987854},{"word":"bye","start":383.9475,"end":384.4475,"confidence":0.8786621,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08246875554323196}],"paragraphs":{"transcript":"\nHello. Hi. Are you guys part of Super Network? Yes. Okay.\n\nSo I just moved into an apartment, and the reception is so bad. I don't have Internet. And I was advised to organize for Internet through Super Network. Yes, please. Sorry?\n\n1 Stroke 39 109 Stroke 38. Ogden Street, Greenway 2900. Yeah. Yes. 109.\n\nNo. Mhmm. Mhmm. So I need to go to the Airtel website and contact them. Hello?\n\nOkay. So do will I have a router or what happens? No. I have nothing. So once I go once I go to the Airtel website, I just apply.\n\nLike, what do I do? Mhmm. Mhmm. Okay. Okay.\n\nSo the website is airtel.net.au. Right? Okay. So network not m m b. Oh, yeah.\n\nSuper network at the top. Okay. Alright. I'll just do the process, then I'll let you know when if I'm stuck, but I think I'll manage. Okay.\n\nThank you. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.8399997,"end":6.24,"sentiment":"neutral","sentiment_score":0.24566972255706787},{"text":"Hi.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.2154783457517624},{"text":"Are you guys part of Super Network?","start":8.72,"end":11.38,"sentiment":"neutral","sentiment_score":0.06103410944342613},{"text":"Yes.","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.039919160306453705},{"text":"Okay.","start":14.825,"end":15.325,"sentiment":"neutral","sentiment_score":-0.033919557929039}],"sentiment":"neutral","sentiment_score":0.08130785789002072,"num_words":11,"start":5.8399997,"end":15.325},{"sentences":[{"text":"So I just moved into an apartment, and the reception is so bad.","start":16.585,"end":22.185,"sentiment":"negative","sentiment_score":-0.505881727888034},{"text":"I don't have Internet.","start":22.185,"end":23.564999,"sentiment":"negative","sentiment_score":-0.528680294752121},{"text":"And I was advised to organize for Internet through Super Network.","start":25.544998,"end":33.09,"sentiment":"neutral","sentiment_score":-0.19506549157879569},{"text":"Yes, please.","start":40.27,"end":41.17,"sentiment":"neutral","sentiment_score":0.03257288783788681},{"text":"Sorry?","start":47.745003,"end":48.245003,"sentiment":"neutral","sentiment_score":-0.03848375380039215}],"sentiment":"negative","sentiment_score":-0.3487174847433644,"num_words":31,"start":16.585,"end":48.245003},{"sentences":[{"text":"1 Stroke 39 109 Stroke 38.","start":54.305,"end":58.725,"sentiment":"neutral","sentiment_score":0.0010266786557622254},{"text":"Ogden Street, Greenway 2900.","start":64.57,"end":68.83,"sentiment":"neutral","sentiment_score":0.012556113535538316},{"text":"Yeah.","start":81.884995,"end":82.384995,"sentiment":"neutral","sentiment_score":0.01659776270389557},{"text":"Yes.","start":86.44499,"end":86.94499,"sentiment":"neutral","sentiment_score":0.018363773822784424},{"text":"109.","start":88.78,"end":90.88,"sentiment":"neutral","sentiment_score":0.006606207694858313}],"sentiment":"neutral","sentiment_score":0.007534790022943456,"num_words":13,"start":54.305,"end":90.88},{"sentences":[{"text":"No.","start":118.17999,"end":118.67999,"sentiment":"neutral","sentiment_score":-0.08856678009033203},{"text":"Mhmm.","start":137.22499,"end":137.72499,"sentiment":"neutral","sentiment_score":-0.06802874803543091},{"text":"Mhmm.","start":146.25,"end":146.75,"sentiment":"neutral","sentiment_score":-0.08895662426948547},{"text":"So I need to go to the Airtel website and contact them.","start":152.17,"end":156.51,"sentiment":"neutral","sentiment_score":-0.07520093955099583},{"text":"Hello?","start":161.005,"end":161.505,"sentiment":"neutral","sentiment_score":-0.003903321921825409}],"sentiment":"neutral","sentiment_score":-0.07199167180806398,"num_words":16,"start":118.17999,"end":161.505},{"sentences":[{"text":"Okay.","start":171.88501,"end":172.38501,"sentiment":"neutral","sentiment_score":0.05426587536931038},{"text":"So do will I have a router or what happens?","start":193.855,"end":197.235,"sentiment":"neutral","sentiment_score":-0.03869998827576637},{"text":"No.","start":201.295,"end":201.615,"sentiment":"neutral","sentiment_score":-0.22420740127563477},{"text":"I have nothing.","start":201.615,"end":202.755,"sentiment":"neutral","sentiment_score":-0.22645184894402823},{"text":"So once I go once I go to the Airtel website, I just apply.","start":214.22,"end":221.325,"sentiment":"neutral","sentiment_score":0.04185780510306358}],"sentiment":"neutral","sentiment_score":-0.022423713243213194,"num_words":29,"start":171.88501,"end":221.325},{"sentences":[{"text":"Like, what do I do?","start":221.465,"end":222.92499,"sentiment":"neutral","sentiment_score":0.04040344208478928},{"text":"Mhmm.","start":237.53,"end":238.03,"sentiment":"neutral","sentiment_score":0.037535831332206726},{"text":"Mhmm.","start":242.325,"end":242.825,"sentiment":"neutral","sentiment_score":0.03205960616469383},{"text":"Okay.","start":249.2475,"end":249.7475,"sentiment":"neutral","sentiment_score":0.1423642933368683},{"text":"Okay.","start":287.22,"end":287.72,"sentiment":"neutral","sentiment_score":0.044219888746738434}],"sentiment":"neutral","sentiment_score":0.05091075888938374,"num_words":9,"start":221.465,"end":287.72},{"sentences":[{"text":"So the website is airtel.net.au.","start":288.66,"end":292.84003,"sentiment":"neutral","sentiment_score":0.045721379667520524},{"text":"Right?","start":292.98,"end":293.48,"sentiment":"neutral","sentiment_score":0.05486243963241577},{"text":"Okay.","start":313.95,"end":314.45,"sentiment":"neutral","sentiment_score":0.06888709962368011},{"text":"So network not m m b.","start":321.445,"end":324.265,"sentiment":"neutral","sentiment_score":0.029337507983048756},{"text":"Oh, yeah.","start":324.885,"end":325.625,"sentiment":"neutral","sentiment_score":0.08434750884771347}],"sentiment":"neutral","sentiment_score":0.0464717668791612,"num_words":15,"start":288.66,"end":325.625},{"sentences":[{"text":"Super network at the top.","start":325.68503,"end":329.545,"sentiment":"neutral","sentiment_score":0.10144978910684585},{"text":"Okay.","start":361.60498,"end":362.10498,"sentiment":"neutral","sentiment_score":0.060449544340372086},{"text":"Alright.","start":362.88,"end":363.12003,"sentiment":"neutral","sentiment_score":0.09516224265098572},{"text":"I'll just do the process, then I'll let you know when if I'm stuck, but I think I'll manage.","start":363.12003,"end":369.46002,"sentiment":"neutral","sentiment_score":0.04360414315995417},{"text":"Okay.","start":374.72,"end":375.12003,"sentiment":"neutral","sentiment_score":0.20615825057029724}],"sentiment":"neutral","sentiment_score":0.0628702853012968,"num_words":27,"start":325.68503,"end":375.12003},{"sentences":[{"text":"Thank you.","start":375.12003,"end":375.94,"sentiment":"positive","sentiment_score":0.3930821567773819},{"text":"Okay.","start":376.125,"end":376.625,"sentiment":"neutral","sentiment_score":0.2721901535987854},{"text":"Bye.","start":383.9475,"end":384.4475,"sentiment":"neutral","sentiment_score":-0.08246875554323196}],"sentiment":"neutral","sentiment_score":0.2439714279025793,"num_words":4,"start":375.12003,"end":384.4475}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertow tech support. How can\n\nChannel 1: Hello.\n\nChannel 0: I assist\n\nChannel 1: Hi.\n\nChannel 0: you today?\n\nChannel 1: Are you guys part of Super Network?\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Okay. So I just moved into an apartment, and the reception is so bad. I don't have Internet. And I was advised to organize for Internet through Super Network.\n\nChannel 0: Okay. Do you want us to check your address\n\nChannel 1: Yes, please.\n\nChannel 0: if it's available under Super Network just for us to confirm?\n\nChannel 1: Sorry?\n\nChannel 0: Can I have your full address, please, for me to check?\n\nChannel 1: 1 Stroke 39 109 Stroke 38.\n\nChannel 0: One sir, 119 Slash 38.\n\nChannel 1: Ogden Street, Greenway 2900.\n\nChannel 0: 38 Ogden. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Greenway Apt, A C T, and\n\nChannel 1: Yes.\n\nChannel 0: unit number is 119.\n\nChannel 1: 109.\n\nChannel 0: Okay. 109. So upon checking the address, yeah, it's available under Supa, and we can always order or activate the service if ever. Have you tried to visit our website, airtow.net.au/shipping?\n\nChannel 1: No.\n\nChannel 0: Yeah. Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router. Because for the router, you'll need it needs to be compatible with optic fiber upgrade connections\n\nChannel 1: Mhmm.\n\nChannel 0: for it to work and the contract term. Because we right now, we have six months, twelve, twenty four,\n\nChannel 1: Mhmm.\n\nChannel 0: or no contract at all.\n\nChannel 1: So I need to go to the Airtel website and contact them. Hello?\n\nChannel 0: Hello. Hang on. Let me let me just check the address.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So for you to order via Airtel, we you should do it via our website. Then once we receive the order, it'll notify us. We'll then activate the service within twenty four hours.\n\nChannel 1: So do will I have a router or what happens?\n\nChannel 0: Do you already have a router?\n\nChannel 1: No. I have nothing.\n\nChannel 0: Yes. So you'll be needing a router. Actually, we do you can also see our available routers via our website. We\n\nChannel 1: So\n\nChannel 0: have\n\nChannel 1: once I\n\nChannel 0: three\n\nChannel 1: go\n\nChannel 0: Okay.\n\nChannel 1: once I go to the Airtel website, I just apply. Like, what do I do?\n\nChannel 0: So once you're on the website, you need to select the plan speed that you want. We have five different plan speed that available, and\n\nChannel 1: Mhmm.\n\nChannel 0: we have three routers. Just select one. And\n\nChannel 1: Mhmm.\n\nChannel 0: the contract term, Supa Network's contract. Yeah. And you can also\n\nChannel 1: Okay.\n\nChannel 0: see there the offers that we have. It's like the discounts. Yeah. Just, also, please do know that, if you select a six month or twelve or twenty four month, and if ever you'll be canceling within the contract term, we do have a cancellation fee of $120. Plus, you'll be paying the price of the router.\n\nBecause if you select the six, twelve, or twenty four month contract, we do offer a free router.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: But\n\nChannel 1: the\n\nChannel 0: if you\n\nChannel 1: website\n\nChannel 0: can\n\nChannel 1: is airtel.net.au. Right?\n\nChannel 0: Yeah. That's correct. Then click the networks. It's at the top of the website, then select Supa Networks because we also do have other available networks, but for your address, it's Supa Networks.\n\nChannel 1: Okay.\n\nChannel 0: Yep. There you'll see the available plans, router, and the contractor.\n\nChannel 1: So network not m m b. Oh, yeah. Super network\n\nChannel 0: Yeah.\n\nChannel 1: at the top.\n\nChannel 0: Then once you're done selecting, choosing one of those at the bottom of the website, you'll see the order now. Once you click that one, it will ask you a personal information, like your name, address, and the mode of payment.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'll just do the process, then I'll let you know when if I'm stuck, but I think I'll manage.\n\nChannel 0: Yeah. Sure. If you need assistance, just give us a callback.\n\nChannel 1: Okay. Thank you. Okay.\n\nChannel 0: You're welcome. Bye for now. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.12626849114894867},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.39375631511211395},{"text":"This is Maureen from Ertow tech support.","start":2.0,"end":4.74,"sentiment":"positive","sentiment_score":0.3363975329058511},{"text":"How can","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":0.28525352478027344}],"sentiment":"neutral","sentiment_score":0.3199225751062234,"channel":0,"num_words":12,"start":0.88,"end":6.0},{"sentences":[{"text":"Hello.","start":5.8399997,"end":6.24,"sentiment":"neutral","sentiment_score":0.24566972255706787}],"sentiment":"neutral","sentiment_score":0.24566972255706787,"channel":1,"num_words":1,"start":5.8399997,"end":6.24},{"sentences":[{"text":"I assist","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.22974181920289993}],"sentiment":"neutral","sentiment_score":0.22974181920289993,"channel":0,"num_words":2,"start":6.0,"end":6.3999996},{"sentences":[{"text":"Hi.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.2154783457517624}],"sentiment":"neutral","sentiment_score":0.2154783457517624,"channel":1,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"you today?","start":6.3999996,"end":6.98,"sentiment":"neutral","sentiment_score":0.16681356728076935}],"sentiment":"neutral","sentiment_score":0.16681356728076935,"channel":0,"num_words":2,"start":6.3999996,"end":6.98},{"sentences":[{"text":"Are you guys part of Super Network?","start":8.72,"end":11.38,"sentiment":"neutral","sentiment_score":0.06103410944342613}],"sentiment":"neutral","sentiment_score":0.06103410944342613,"channel":1,"num_words":7,"start":8.72,"end":11.38},{"sentences":[{"text":"Yeah.","start":13.065,"end":13.565,"sentiment":"neutral","sentiment_score":0.03008371964097023}],"sentiment":"neutral","sentiment_score":0.03008371964097023,"channel":0,"num_words":1,"start":13.065,"end":13.565},{"sentences":[{"text":"Yes.","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.039919160306453705},{"text":"Okay.","start":14.825,"end":15.325,"sentiment":"neutral","sentiment_score":-0.033919557929039},{"text":"So I just moved into an apartment, and the reception is so bad.","start":16.585,"end":22.185,"sentiment":"negative","sentiment_score":-0.505881727888034},{"text":"I don't have Internet.","start":22.185,"end":23.564999,"sentiment":"negative","sentiment_score":-0.528680294752121},{"text":"And I was advised to organize for Internet through Super Network.","start":25.544998,"end":33.09,"sentiment":"neutral","sentiment_score":-0.19506549157879569}],"sentiment":"negative","sentiment_score":-0.36103014821807544,"channel":1,"num_words":30,"start":13.44,"end":33.09},{"sentences":[{"text":"Okay.","start":35.83,"end":36.33,"sentiment":"neutral","sentiment_score":-0.009525302797555923},{"text":"Do you want us to check your address","start":36.95,"end":39.29,"sentiment":"neutral","sentiment_score":-0.0072888159193098545}],"sentiment":"neutral","sentiment_score":-0.007537314461337196,"channel":0,"num_words":9,"start":35.83,"end":39.29},{"sentences":[{"text":"Yes, please.","start":40.27,"end":41.17,"sentiment":"neutral","sentiment_score":0.03257288783788681}],"sentiment":"neutral","sentiment_score":0.03257288783788681,"channel":1,"num_words":2,"start":40.27,"end":41.17},{"sentences":[{"text":"if it's available under Super Network just for us to confirm?","start":41.855,"end":46.195,"sentiment":"neutral","sentiment_score":0.03414092077450319}],"sentiment":"neutral","sentiment_score":0.03414092077450319,"channel":0,"num_words":11,"start":41.855,"end":46.195},{"sentences":[{"text":"Sorry?","start":47.745003,"end":48.245003,"sentiment":"neutral","sentiment_score":-0.03848375380039215}],"sentiment":"neutral","sentiment_score":-0.03848375380039215,"channel":1,"num_words":1,"start":47.745003,"end":48.245003},{"sentences":[{"text":"Can I have your full address, please, for me to check?","start":50.895,"end":53.58,"sentiment":"neutral","sentiment_score":-0.005499383773316036}],"sentiment":"neutral","sentiment_score":-0.005499383773316036,"channel":0,"num_words":11,"start":50.895,"end":53.58},{"sentences":[{"text":"1 Stroke 39 109 Stroke 38.","start":54.305,"end":58.725,"sentiment":"neutral","sentiment_score":0.0010266786557622254}],"sentiment":"neutral","sentiment_score":0.0010266786557622254,"channel":1,"num_words":6,"start":54.305,"end":58.725},{"sentences":[{"text":"One sir, 119 Slash 38.","start":58.140003,"end":62.960003,"sentiment":"neutral","sentiment_score":0.004346703924238682}],"sentiment":"neutral","sentiment_score":0.004346703924238682,"channel":0,"num_words":5,"start":58.140003,"end":62.960003},{"sentences":[{"text":"Ogden Street, Greenway 2900.","start":64.57,"end":68.83,"sentiment":"neutral","sentiment_score":0.012556113535538316}],"sentiment":"neutral","sentiment_score":0.012556113535538316,"channel":1,"num_words":4,"start":64.57,"end":68.83},{"sentences":[{"text":"38 Ogden.","start":78.765,"end":80.065,"sentiment":"neutral","sentiment_score":0.0058005936443805695},{"text":"Right?","start":80.205,"end":80.705,"sentiment":"neutral","sentiment_score":0.009135687723755836}],"sentiment":"neutral","sentiment_score":0.006912291670838992,"channel":0,"num_words":3,"start":78.765,"end":80.705},{"sentences":[{"text":"Yeah.","start":81.884995,"end":82.384995,"sentiment":"neutral","sentiment_score":0.01659776270389557}],"sentiment":"neutral","sentiment_score":0.01659776270389557,"channel":1,"num_words":1,"start":81.884995,"end":82.384995},{"sentences":[{"text":"Greenway Apt, A C T, and","start":83.41,"end":86.53,"sentiment":"neutral","sentiment_score":0.01660736883059144}],"sentiment":"neutral","sentiment_score":0.01660736883059144,"channel":0,"num_words":6,"start":83.41,"end":86.53},{"sentences":[{"text":"Yes.","start":86.44499,"end":86.94499,"sentiment":"neutral","sentiment_score":0.018363773822784424}],"sentiment":"neutral","sentiment_score":0.018363773822784424,"channel":1,"num_words":1,"start":86.44499,"end":86.94499},{"sentences":[{"text":"unit number is 119.","start":86.53,"end":88.79,"sentiment":"neutral","sentiment_score":0.010958472732454538}],"sentiment":"neutral","sentiment_score":0.010958472732454538,"channel":0,"num_words":4,"start":86.53,"end":88.79},{"sentences":[{"text":"109.","start":88.78,"end":90.88,"sentiment":"neutral","sentiment_score":0.006606207694858313}],"sentiment":"neutral","sentiment_score":0.006606207694858313,"channel":1,"num_words":1,"start":88.78,"end":90.88},{"sentences":[{"text":"Okay.","start":91.490005,"end":91.89,"sentiment":"neutral","sentiment_score":0.018033811822533607},{"text":"109.","start":91.89,"end":93.03,"sentiment":"neutral","sentiment_score":0.012104926630854608},{"text":"So upon checking the address, yeah, it's available under Supa, and we can always order or activate the service if ever.","start":98.604996,"end":109.424995,"sentiment":"neutral","sentiment_score":0.0739668213895389},{"text":"Have you tried to visit our website, airtow.net.au/shipping?","start":110.19,"end":116.29,"sentiment":"neutral","sentiment_score":0.004732804969535209}],"sentiment":"neutral","sentiment_score":0.05230014281903183,"channel":0,"num_words":31,"start":91.490005,"end":116.29},{"sentences":[{"text":"No.","start":118.17999,"end":118.67999,"sentiment":"neutral","sentiment_score":-0.08856678009033203}],"sentiment":"neutral","sentiment_score":-0.08856678009033203,"channel":1,"num_words":1,"start":118.17999,"end":118.67999},{"sentences":[{"text":"Yeah.","start":119.71,"end":120.03,"sentiment":"neutral","sentiment_score":-0.0580659843981266},{"text":"Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router.","start":120.03,"end":129.835,"sentiment":"neutral","sentiment_score":-0.056870441883802414},{"text":"Because for the router, you'll need it needs to be compatible with optic fiber upgrade connections","start":130.295,"end":136.155,"sentiment":"neutral","sentiment_score":-0.08885817928239703}],"sentiment":"neutral","sentiment_score":-0.07037042453885078,"channel":0,"num_words":38,"start":119.71,"end":136.155},{"sentences":[{"text":"Mhmm.","start":137.22499,"end":137.72499,"sentiment":"neutral","sentiment_score":-0.06802874803543091}],"sentiment":"neutral","sentiment_score":-0.06802874803543091,"channel":1,"num_words":1,"start":137.22499,"end":137.72499},{"sentences":[{"text":"for it to work and the contract term.","start":137.41501,"end":141.15001,"sentiment":"neutral","sentiment_score":-0.09566214587539434},{"text":"Because we right now, we have six months, twelve, twenty four,","start":141.77,"end":146.33,"sentiment":"neutral","sentiment_score":-0.11817401444370096}],"sentiment":"neutral","sentiment_score":-0.10869533294125606,"channel":0,"num_words":19,"start":137.41501,"end":146.33},{"sentences":[{"text":"Mhmm.","start":146.25,"end":146.75,"sentiment":"neutral","sentiment_score":-0.08895662426948547}],"sentiment":"neutral","sentiment_score":-0.08895662426948547,"channel":1,"num_words":1,"start":146.25,"end":146.75},{"sentences":[{"text":"or no contract at all.","start":146.33,"end":148.11,"sentiment":"neutral","sentiment_score":-0.18822914361953735}],"sentiment":"neutral","sentiment_score":-0.18822914361953735,"channel":0,"num_words":5,"start":146.33,"end":148.11},{"sentences":[{"text":"So I need to go to the Airtel website and contact them.","start":152.17,"end":156.51,"sentiment":"neutral","sentiment_score":-0.07520093955099583},{"text":"Hello?","start":161.005,"end":161.505,"sentiment":"neutral","sentiment_score":-0.003903321921825409}],"sentiment":"neutral","sentiment_score":-0.06971650742567502,"channel":1,"num_words":13,"start":152.17,"end":161.505},{"sentences":[{"text":"Hello.","start":163.84,"end":164.07999,"sentiment":"neutral","sentiment_score":0.012780225835740566},{"text":"Hang on.","start":164.07999,"end":166.5,"sentiment":"neutral","sentiment_score":0.00930351298302412},{"text":"Let me let me just check the address.","start":167.92,"end":170.65999,"sentiment":"neutral","sentiment_score":0.02515271259471774}],"sentiment":"neutral","sentiment_score":0.021146268414502793,"channel":0,"num_words":11,"start":163.84,"end":170.65999},{"sentences":[{"text":"Okay.","start":171.88501,"end":172.38501,"sentiment":"neutral","sentiment_score":0.05426587536931038}],"sentiment":"neutral","sentiment_score":0.05426587536931038,"channel":1,"num_words":1,"start":171.88501,"end":172.38501},{"sentences":[{"text":"Yeah.","start":177.765,"end":178.265,"sentiment":"neutral","sentiment_score":0.06389033049345016},{"text":"So for you to order via Airtel, we you should do it via our website.","start":178.64499,"end":185.545,"sentiment":"neutral","sentiment_score":0.0797499639292558},{"text":"Then once we receive the order, it'll notify us.","start":186.72499,"end":190.00499,"sentiment":"neutral","sentiment_score":0.09723602814806832},{"text":"We'll then activate the service within twenty four hours.","start":190.00499,"end":193.17,"sentiment":"neutral","sentiment_score":0.1312873653239674}],"sentiment":"neutral","sentiment_score":0.09755442149060614,"channel":0,"num_words":34,"start":177.765,"end":193.17},{"sentences":[{"text":"So do will I have a router or what happens?","start":193.855,"end":197.235,"sentiment":"neutral","sentiment_score":-0.03869998827576637}],"sentiment":"neutral","sentiment_score":-0.03869998827576637,"channel":1,"num_words":10,"start":193.855,"end":197.235},{"sentences":[{"text":"Do you already have a router?","start":199.09,"end":200.70999,"sentiment":"neutral","sentiment_score":-0.04876589961349964}],"sentiment":"neutral","sentiment_score":-0.04876589961349964,"channel":0,"num_words":6,"start":199.09,"end":200.70999},{"sentences":[{"text":"No.","start":201.295,"end":201.615,"sentiment":"neutral","sentiment_score":-0.22420740127563477},{"text":"I have nothing.","start":201.615,"end":202.755,"sentiment":"neutral","sentiment_score":-0.22645184894402823}],"sentiment":"neutral","sentiment_score":-0.22589073702692986,"channel":1,"num_words":4,"start":201.295,"end":202.755},{"sentences":[{"text":"Yes.","start":204.05,"end":204.37,"sentiment":"neutral","sentiment_score":-0.06880664080381393},{"text":"So you'll be needing a router.","start":204.37,"end":206.23,"sentiment":"neutral","sentiment_score":-0.08871769594649474},{"text":"Actually, we do you can also see our available routers via our website.","start":206.76501,"end":212.145,"sentiment":"neutral","sentiment_score":0.12018701434135437},{"text":"We","start":214.04501,"end":214.285,"sentiment":"neutral","sentiment_score":0.051098790019750595}],"sentiment":"neutral","sentiment_score":0.04821034095117024,"channel":0,"num_words":21,"start":204.05,"end":214.285},{"sentences":[{"text":"So","start":214.22,"end":214.46,"sentiment":"neutral","sentiment_score":0.05241132155060768}],"sentiment":"neutral","sentiment_score":0.05241132155060768,"channel":1,"num_words":1,"start":214.22,"end":214.46},{"sentences":[{"text":"have","start":214.285,"end":214.785,"sentiment":"neutral","sentiment_score":0.042547665536403656}],"sentiment":"neutral","sentiment_score":0.042547665536403656,"channel":0,"num_words":1,"start":214.285,"end":214.785},{"sentences":[{"text":"once I","start":214.46,"end":214.94,"sentiment":"neutral","sentiment_score":0.03743152134120464}],"sentiment":"neutral","sentiment_score":0.03743152134120464,"channel":1,"num_words":2,"start":214.46,"end":214.94},{"sentences":[{"text":"three","start":214.845,"end":215.345,"sentiment":"neutral","sentiment_score":0.030652916058897972}],"sentiment":"neutral","sentiment_score":0.030652916058897972,"channel":0,"num_words":1,"start":214.845,"end":215.345},{"sentences":[{"text":"go","start":214.94,"end":215.44,"sentiment":"neutral","sentiment_score":0.04178888723254204}],"sentiment":"neutral","sentiment_score":0.04178888723254204,"channel":1,"num_words":1,"start":214.94,"end":215.44},{"sentences":[{"text":"Okay.","start":215.65501,"end":216.15501,"sentiment":"neutral","sentiment_score":0.058034155517816544}],"sentiment":"neutral","sentiment_score":0.058034155517816544,"channel":0,"num_words":1,"start":215.65501,"end":216.15501},{"sentences":[{"text":"once I go to the Airtel website, I just apply.","start":217.545,"end":221.325,"sentiment":"neutral","sentiment_score":0.041694601997733116},{"text":"Like, what do I do?","start":221.465,"end":222.92499,"sentiment":"neutral","sentiment_score":0.04040344208478928}],"sentiment":"neutral","sentiment_score":0.04126421536008517,"channel":1,"num_words":15,"start":217.545,"end":222.92499},{"sentences":[{"text":"So once you're on the website, you need to select the plan speed that you want.","start":225.33,"end":231.41,"sentiment":"neutral","sentiment_score":0.044223326025530696},{"text":"We have five different plan speed that available, and","start":231.41,"end":237.53499,"sentiment":"neutral","sentiment_score":0.058023458553685084}],"sentiment":"neutral","sentiment_score":0.049191373735666274,"channel":0,"num_words":25,"start":225.33,"end":237.53499},{"sentences":[{"text":"Mhmm.","start":237.53,"end":238.03,"sentiment":"neutral","sentiment_score":0.037535831332206726}],"sentiment":"neutral","sentiment_score":0.037535831332206726,"channel":1,"num_words":1,"start":237.53,"end":238.03},{"sentences":[{"text":"we have three routers.","start":237.53499,"end":238.915,"sentiment":"neutral","sentiment_score":0.06060139648616314},{"text":"Just select one.","start":239.775,"end":241.075,"sentiment":"neutral","sentiment_score":0.05334545920292536},{"text":"And","start":241.69499,"end":242.19499,"sentiment":"neutral","sentiment_score":0.04404643550515175}],"sentiment":"neutral","sentiment_score":0.05581104988232255,"channel":0,"num_words":8,"start":237.53499,"end":242.19499},{"sentences":[{"text":"Mhmm.","start":242.325,"end":242.825,"sentiment":"neutral","sentiment_score":0.03205960616469383}],"sentiment":"neutral","sentiment_score":0.03205960616469383,"channel":1,"num_words":1,"start":242.325,"end":242.825},{"sentences":[{"text":"the contract term, Supa Network's contract.","start":242.415,"end":245.39499,"sentiment":"neutral","sentiment_score":0.03890554762134949},{"text":"Yeah.","start":248.09499,"end":248.46,"sentiment":"neutral","sentiment_score":0.0958998203277588},{"text":"And you can also","start":248.54001,"end":249.42001,"sentiment":"neutral","sentiment_score":0.12499258667230606}],"sentiment":"neutral","sentiment_score":0.07539122297682545,"channel":0,"num_words":11,"start":242.415,"end":249.42001},{"sentences":[{"text":"Okay.","start":249.2475,"end":249.7475,"sentiment":"neutral","sentiment_score":0.1423642933368683}],"sentiment":"neutral","sentiment_score":0.1423642933368683,"channel":1,"num_words":1,"start":249.2475,"end":249.7475},{"sentences":[{"text":"see there the offers that we have.","start":249.42001,"end":251.5,"sentiment":"neutral","sentiment_score":0.14831707626581192},{"text":"It's like the discounts.","start":251.5,"end":252.64,"sentiment":"neutral","sentiment_score":0.18956667184829712},{"text":"Yeah.","start":256.38,"end":256.88,"sentiment":"neutral","sentiment_score":0.06585483253002167},{"text":"Just, also, please do know that, if you select a six month or twelve or twenty four month, and if ever you'll be canceling within the contract term, we do have a cancellation fee of $120.","start":257.02002,"end":272.535,"sentiment":"neutral","sentiment_score":-0.13026600672552982},{"text":"Plus, you'll be paying the price of the router.","start":273.875,"end":278.455,"sentiment":"neutral","sentiment_score":-0.052738315529293485}],"sentiment":"neutral","sentiment_score":-0.057927719791207394,"channel":0,"num_words":57,"start":249.42001,"end":278.455},{"sentences":[{"text":"Because if you select the six, twelve, or twenty four month contract, we do offer a free router.","start":278.98,"end":285.48,"sentiment":"neutral","sentiment_score":0.045385307632386684}],"sentiment":"neutral","sentiment_score":0.045385307632386684,"channel":0,"num_words":18,"start":278.98,"end":285.48},{"sentences":[{"text":"Okay.","start":287.22,"end":287.72,"sentiment":"neutral","sentiment_score":0.044219888746738434}],"sentiment":"neutral","sentiment_score":0.044219888746738434,"channel":1,"num_words":1,"start":287.22,"end":287.72},{"sentences":[{"text":"Yeah.","start":288.42,"end":288.66,"sentiment":"neutral","sentiment_score":0.052297502756118774}],"sentiment":"neutral","sentiment_score":0.052297502756118774,"channel":0,"num_words":1,"start":288.42,"end":288.66},{"sentences":[{"text":"So","start":288.66,"end":288.98,"sentiment":"neutral","sentiment_score":0.05205913260579109}],"sentiment":"neutral","sentiment_score":0.05205913260579109,"channel":1,"num_words":1,"start":288.66,"end":288.98},{"sentences":[{"text":"But","start":288.66,"end":288.98,"sentiment":"neutral","sentiment_score":0.05253477394580841}],"sentiment":"neutral","sentiment_score":0.05253477394580841,"channel":0,"num_words":1,"start":288.66,"end":288.98},{"sentences":[{"text":"the","start":288.98,"end":289.22,"sentiment":"neutral","sentiment_score":0.06198635324835777}],"sentiment":"neutral","sentiment_score":0.06198635324835777,"channel":1,"num_words":1,"start":288.98,"end":289.22},{"sentences":[{"text":"if you","start":288.98,"end":289.38,"sentiment":"neutral","sentiment_score":0.05700242519378662}],"sentiment":"neutral","sentiment_score":0.05700242519378662,"channel":0,"num_words":2,"start":288.98,"end":289.38},{"sentences":[{"text":"website","start":289.22,"end":289.7,"sentiment":"neutral","sentiment_score":0.04402337968349457}],"sentiment":"neutral","sentiment_score":0.04402337968349457,"channel":1,"num_words":1,"start":289.22,"end":289.7},{"sentences":[{"text":"can","start":289.38,"end":289.62,"sentiment":"neutral","sentiment_score":0.03990960866212845}],"sentiment":"neutral","sentiment_score":0.03990960866212845,"channel":0,"num_words":1,"start":289.38,"end":289.62},{"sentences":[{"text":"is airtel.net.au.","start":289.7,"end":292.84003,"sentiment":"neutral","sentiment_score":0.03526901639997959},{"text":"Right?","start":292.98,"end":293.48,"sentiment":"neutral","sentiment_score":0.05486243963241577}],"sentiment":"neutral","sentiment_score":0.04180015747745832,"channel":1,"num_words":3,"start":289.7,"end":293.48},{"sentences":[{"text":"Yeah.","start":294.04498,"end":294.285,"sentiment":"neutral","sentiment_score":0.08081882447004318},{"text":"That's correct.","start":294.285,"end":295.185,"sentiment":"neutral","sentiment_score":0.14923395961523056},{"text":"Then click the networks.","start":295.805,"end":298.465,"sentiment":"neutral","sentiment_score":0.06482951901853085},{"text":"It's at the top of the website, then select Supa Networks because we also do have other available networks, but for your address, it's Supa Networks.","start":298.76498,"end":311.75,"sentiment":"neutral","sentiment_score":0.07042811839626385}],"sentiment":"neutral","sentiment_score":0.07484048175992387,"channel":0,"num_words":33,"start":294.04498,"end":311.75},{"sentences":[{"text":"Okay.","start":313.95,"end":314.45,"sentiment":"neutral","sentiment_score":0.06888709962368011}],"sentiment":"neutral","sentiment_score":0.06888709962368011,"channel":1,"num_words":1,"start":313.95,"end":314.45},{"sentences":[{"text":"Yep.","start":314.29,"end":314.79,"sentiment":"neutral","sentiment_score":0.08806577324867249},{"text":"There you'll see the available plans, router, and the contractor.","start":316.61002,"end":320.805,"sentiment":"neutral","sentiment_score":0.0659462209790945}],"sentiment":"neutral","sentiment_score":0.06795708936723796,"channel":0,"num_words":11,"start":314.29,"end":320.805},{"sentences":[{"text":"So network not m m b.","start":321.445,"end":324.265,"sentiment":"neutral","sentiment_score":0.029337507983048756},{"text":"Oh, yeah.","start":324.885,"end":325.625,"sentiment":"neutral","sentiment_score":0.08434750884771347},{"text":"Super network","start":325.68503,"end":326.665,"sentiment":"neutral","sentiment_score":0.1188652515411377}],"sentiment":"neutral","sentiment_score":0.05824505686759949,"channel":1,"num_words":10,"start":321.445,"end":326.665},{"sentences":[{"text":"Yeah.","start":327.98502,"end":328.48502,"sentiment":"neutral","sentiment_score":0.08702779561281204}],"sentiment":"neutral","sentiment_score":0.08702779561281204,"channel":0,"num_words":1,"start":327.98502,"end":328.48502},{"sentences":[{"text":"at the top.","start":328.48502,"end":329.545,"sentiment":"neutral","sentiment_score":0.08983948081731796}],"sentiment":"neutral","sentiment_score":0.08983948081731796,"channel":1,"num_words":3,"start":328.48502,"end":329.545},{"sentences":[{"text":"Then once you're done selecting, choosing one of those at the bottom of the website, you'll see the order now.","start":336.16,"end":349.405,"sentiment":"neutral","sentiment_score":0.09425974935293198},{"text":"Once you click that one, it will ask you a personal information, like your name, address, and the mode of payment.","start":349.405,"end":358.945,"sentiment":"neutral","sentiment_score":0.07105131163483575}],"sentiment":"neutral","sentiment_score":0.08237250076561439,"channel":0,"num_words":41,"start":336.16,"end":358.945},{"sentences":[{"text":"Okay.","start":361.60498,"end":362.10498,"sentiment":"neutral","sentiment_score":0.060449544340372086},{"text":"Alright.","start":362.88,"end":363.12003,"sentiment":"neutral","sentiment_score":0.09516224265098572}],"sentiment":"neutral","sentiment_score":0.0778058934956789,"channel":1,"num_words":2,"start":361.60498,"end":363.12003},{"sentences":[{"text":"Yeah.","start":362.93,"end":363.43,"sentiment":"neutral","sentiment_score":0.0844288170337677}],"sentiment":"neutral","sentiment_score":0.0844288170337677,"channel":0,"num_words":1,"start":362.93,"end":363.43},{"sentences":[{"text":"I'll just do the process, then I'll let you know when if I'm stuck, but I think I'll manage.","start":363.12003,"end":369.46002,"sentiment":"neutral","sentiment_score":0.04360414315995417}],"sentiment":"neutral","sentiment_score":0.04360414315995417,"channel":1,"num_words":19,"start":363.12003,"end":369.46002},{"sentences":[{"text":"Yeah.","start":370.44998,"end":370.84998,"sentiment":"neutral","sentiment_score":0.09599512815475464},{"text":"Sure.","start":370.84998,"end":371.25,"sentiment":"neutral","sentiment_score":0.1148611307144165},{"text":"If you need assistance, just give us a callback.","start":371.25,"end":373.91,"sentiment":"neutral","sentiment_score":0.063967511885696}],"sentiment":"neutral","sentiment_score":0.0715058059854941,"channel":0,"num_words":11,"start":370.44998,"end":373.91},{"sentences":[{"text":"Okay.","start":374.72,"end":375.12003,"sentiment":"neutral","sentiment_score":0.20615825057029724},{"text":"Thank you.","start":375.12003,"end":375.94,"sentiment":"positive","sentiment_score":0.3930821567773819},{"text":"Okay.","start":376.125,"end":376.625,"sentiment":"neutral","sentiment_score":0.2721901535987854}],"sentiment":"neutral","sentiment_score":0.3161281794309616,"channel":1,"num_words":4,"start":374.72,"end":376.625},{"sentences":[{"text":"You're welcome.","start":376.685,"end":377.505,"sentiment":"positive","sentiment_score":0.36238785088062286},{"text":"Bye for now.","start":377.565,"end":378.625,"sentiment":"neutral","sentiment_score":0.21609066923459372},{"text":"Have a great day.","start":378.845,"end":379.905,"sentiment":"positive","sentiment_score":0.7463383078575134}],"sentiment":"positive","sentiment_score":0.4842667712105645,"channel":0,"num_words":9,"start":376.685,"end":379.905},{"sentences":[{"text":"Bye.","start":383.9475,"end":384.4475,"sentiment":"neutral","sentiment_score":-0.08246875554323196}],"sentiment":"neutral","sentiment_score":-0.08246875554323196,"channel":1,"num_words":1,"start":383.9475,"end":384.4475}]},"summary":{"result":"success","short":"The customer called Er reminded the agent that they have moved into an apartment and their reception is bad. The agent confirms the customer's address and explains that they can order or activate the service if needed. The agent also provides information on how to order a router via the Airtel website and mentions that there are multiple routers available. The agent provides instructions on how to select the plan speed and contract term, and offers assistance if needed."},"intents":{"segments":[{"text":"So I just moved into an apartment, and the reception is so bad. I don't have Internet. And I was advised to organize for Internet through Super Network. Okay.","start_word":28,"end_word":56,"intents":[{"intent":"Request internet information","confidence_score":0.000008820605}]},{"text":"Do you want us to check your address Yes, please.","start_word":57,"end_word":66,"intents":[{"intent":"Verify address","confidence_score":0.035134133}]},{"text":"Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router.","start_word":154,"end_word":174,"intents":[{"intent":"Order router","confidence_score":0.09063149},{"intent":"Order router","confidence_score":0.00045132995}]},{"text":"once I go to the Airtel website, I just apply. Like, what do I do?","start_word":324,"end_word":338,"intents":[{"intent":"Guide router application","confidence_score":0.0011128143}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12626849114894867},{"text":"Good morning. This is Maureen from Ertow tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3496043086051941},{"text":"How can Hello. I assist Hi. you today? Are you guys part of Super Network? Yeah. Yes. Okay.","start_word":10,"end_word":27,"sentiment":"neutral","sentiment_score":0.12013982236385344},{"text":"So I just moved into an apartment, and the reception is so bad. I don't have Internet.","start_word":28,"end_word":44,"sentiment":"negative","sentiment_score":-0.5123463273048401},{"text":"And I was advised to organize for Internet through Super Network. Okay. Do you want us to check your address Yes, please. if it's available under Super Network just for us to confirm? Sorry? Can I have your full address, please, for me to check? 1 Stroke 39 109 Stroke 38. One sir, 119 Slash 38. Ogden Street, Greenway 2900. 38 Ogden. Right? Yeah. Greenway Apt, A C T, and Yes. unit number is 119. 109. Okay. 109. So upon checking the address, yeah, it's available under Supa, and we can always order or activate the service if ever. Have you tried to visit our website, airtow.net.au/shipping? No. Yeah. Because once you enter that website, you'll see your available plans that we have and if you'll be needing a router. Because for the router, you'll need it needs to be compatible with optic fiber upgrade connections Mhmm. for it to work and the contract term. Because we right now, we have six months, twelve, twenty four, Mhmm. or no contract at all. So I need to go to the Airtel website and contact them. Hello? Hello. Hang on. Let me let me just check the address. Okay. Yeah. So for you to order via Airtel, we you should do it via our website. Then once we receive the order, it'll notify us. We'll then activate the service within twenty four hours. So do will I have a router or what happens? Do you already have a router? No. I have nothing. Yes. So you'll be needing a router. Actually, we do you can also see our available routers via our website. We So have once I three go Okay. once I go to the Airtel website, I just apply. Like, what do I do? So once you're on the website, you need to select the plan speed that you want. We have five different plan speed that available, and Mhmm. we have three routers. Just select one. And Mhmm. the contract term, Supa Network's contract. Yeah. And you can also Okay. see there the offers that we have. It's like the discounts. Yeah. Just, also, please do know that, if you select a six month or twelve or twenty four month, and if ever you'll be canceling within the contract term, we do have a cancellation fee of $120. Plus, you'll be paying the price of the router. Because if you select the six, twelve, or twenty four month contract, we do offer a free router. Okay. Yeah. But So if the you website can is airtel.net.au. Right? Yeah. That's correct. Then click the networks. It's at the top of the website, then select Supa Networks because we also do have other available networks, but for your address, it's Supa Networks. Okay. Yep. There you'll see the available plans, router, and the contractor. So network not m m b. Oh, yeah. Super network Yeah. at the top. Then once you're done selecting, choosing one of those at the bottom of the website, you'll see the order now. Once you click that one, it will ask you a personal information, like your name, address, and the mode of payment. Okay. Alright. Yeah. I'll just do the process, then I'll let you know when if I'm stuck, but I think I'll manage. Yeah. Sure. If you need assistance, just give us a callback. Okay.","start_word":45,"end_word":606,"sentiment":"neutral","sentiment_score":0.014999585365379408},{"text":"Thank you.","start_word":607,"end_word":608,"sentiment":"positive","sentiment_score":0.3738366961479187},{"text":"Okay.","start_word":609,"end_word":609,"sentiment":"neutral","sentiment_score":0.2721901535987854},{"text":"You're welcome.","start_word":610,"end_word":611,"sentiment":"positive","sentiment_score":0.43475744128227234},{"text":"Bye for now.","start_word":612,"end_word":614,"sentiment":"neutral","sentiment_score":0.2203796952962875},{"text":"Have a great day. Bye.","start_word":615,"end_word":619,"sentiment":"positive","sentiment_score":0.6136553287506104}],"average":{"sentiment":"neutral","sentiment_score":0.021850822797787738}}}}