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Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.0807647705078125},{"text":"You've called Lisa.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.05373116706808408},{"text":"Unfortunately, I can't get to the phone at the moment.","start":2.1599998,"end":4.56,"sentiment":"neutral","sentiment_score":-0.3029238685965538},{"text":"But if you leave me your name and number and a short message, I'll get back to you as soon as possible.","start":4.56,"end":9.7,"sentiment":"neutral","sentiment_score":0.051030289720405235},{"text":"Thank you.","start":9.92,"end":10.66,"sentiment":"positive","sentiment_score":0.4334014058113098}],"sentiment":"neutral","sentiment_score":-0.020995032336366803,"num_words":38,"start":0.71999997,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Lisa. Unfortunately, I can't get to the phone at the moment. But if you leave me your name and number and a short message, I'll get back to you as soon as possible. Thank you.\n\nChannel 0: Hi, Lisa. It's Larissa from Oakview Financial. I was just giving you a call at our scheduled time. Just hoping to touch base with you. I am out of the office at 11:00 today.\n\nSo, if you are able to give me a callback, 130160796, that would be great. Otherwise, I'll move your appointment in my calendar to next Friday and touch base with you then. Look forward to speaking. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.0807647705078125},{"text":"You've called Lisa.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.05373116706808408},{"text":"Unfortunately, I can't get to the phone at the moment.","start":2.1599998,"end":4.56,"sentiment":"neutral","sentiment_score":-0.3029238685965538},{"text":"But if you leave me your name and number and a short message, I'll get back to you as soon as possible.","start":4.56,"end":9.7,"sentiment":"neutral","sentiment_score":0.051030289720405235},{"text":"Thank you.","start":9.92,"end":10.66,"sentiment":"positive","sentiment_score":0.4334014058113098}],"sentiment":"neutral","sentiment_score":-0.020995032336366803,"channel":1,"num_words":38,"start":0.71999997,"end":10.66},{"sentences":[{"text":"Hi, Lisa.","start":11.679999,"end":12.32,"sentiment":"neutral","sentiment_score":0.3244544118642807},{"text":"It's Larissa from Oakview Financial.","start":12.32,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.2735087931156158},{"text":"I was just giving you a call at our scheduled time.","start":14.08,"end":16.555,"sentiment":"positive","sentiment_score":0.36508012359792535},{"text":"Just hoping to touch base with you.","start":16.555,"end":18.575,"sentiment":"positive","sentiment_score":0.515152952500752},{"text":"I am out of the office at 11:00 today.","start":19.195,"end":22.315,"sentiment":"neutral","sentiment_score":0.2341796706120173}],"sentiment":"positive","sentiment_score":0.34547123093815413,"channel":0,"num_words":34,"start":11.679999,"end":22.315},{"sentences":[{"text":"So, if you are able to give me a callback, 130160796, that would be great.","start":22.315,"end":29.068937,"sentiment":"positive","sentiment_score":0.5174088795979818},{"text":"Otherwise, I'll move your appointment in my calendar to next Friday and touch base with you then.","start":29.228937,"end":34.268936,"sentiment":"positive","sentiment_score":0.4724649576579823},{"text":"Look forward to speaking.","start":34.268936,"end":35.328938,"sentiment":"positive","sentiment_score":0.7072001844644547},{"text":"Bye.","start":35.388935,"end":35.888935,"sentiment":"neutral","sentiment_score":0.28839558362960815}],"sentiment":"positive","sentiment_score":0.5110873998822393,"channel":0,"num_words":37,"start":22.315,"end":35.888935}]},"summary":{"result":"success","short":"The customer, Lisa, did not answer the phone and Larissa from Oakview Financial left a message asking for a callback. Larissa mentions that she is out of the office and will move Lisa's appointment to next Friday. Larissa also provides her phone number for Lisa to call back."},"intents":{"segments":[{"text":"Hi, Lisa. It's Larissa from Oakview Financial. I was just giving you a call at our scheduled time. Just hoping to touch base with you. I am out of the office at 11:00 today. So, if you are able to give me a callback, 130160796, that would be great. Otherwise, I'll move your appointment in my calendar to next Friday and touch base with you then. Look forward to speaking.","start_word":38,"end_word":107,"intents":[{"intent":"Schedule meeting","confidence_score":0.07960916}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Lisa. Unfortunately, I can't get to the phone at the moment. But if you leave me your name and number and a short message, I'll get back to you as soon as possible.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":-0.04582728445529938},{"text":"Thank you.","start_word":36,"end_word":37,"sentiment":"positive","sentiment_score":0.4033573567867279},{"text":"Hi, Lisa. It's Larissa from Oakview Financial.","start_word":38,"end_word":44,"sentiment":"neutral","sentiment_score":0.28992509841918945},{"text":"I was just giving you a call at our scheduled time. Just hoping to touch base with you.","start_word":45,"end_word":62,"sentiment":"positive","sentiment_score":0.4174989461898804},{"text":"I am out of the office at 11:00 today.","start_word":63,"end_word":71,"sentiment":"neutral","sentiment_score":0.22776813805103305},{"text":"So, if you are able to give me a callback, 130160796, that would be great. Otherwise, I'll move your appointment in my calendar to next Friday and touch base with you then. Look forward to speaking. Bye.","start_word":72,"end_word":108,"sentiment":"positive","sentiment_score":0.505708634853363}],"average":{"sentiment":"neutral","sentiment_score":0.27191503424393504}}}}