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Good morning. My name is Anthony. I'm calling regarding my Internet connection. It's currently not working.\n\nAshan Hasseeb, a h s a n h a s e e b. Mhmm. Yep. No problem. Go ahead.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.0,"end":6.48,"sentiment":"neutral","sentiment_score":0.08486820757389069},{"text":"Good morning.","start":6.48,"end":7.04,"sentiment":"neutral","sentiment_score":0.1545061692595482},{"text":"My name is Anthony.","start":7.04,"end":8.1,"sentiment":"neutral","sentiment_score":0.06361536681652069},{"text":"I'm calling regarding my Internet connection.","start":8.48,"end":11.62,"sentiment":"neutral","sentiment_score":0.045963033412893615},{"text":"It's currently not working.","start":13.5199995,"end":15.059999,"sentiment":"neutral","sentiment_score":-0.28697313368320465}],"sentiment":"neutral","sentiment_score":-0.013163077699787477,"num_words":17,"start":6.0,"end":15.059999},{"sentences":[{"text":"Ashan Hasseeb, a h s a n h a s e e b.","start":29.279999,"end":35.059998,"sentiment":"neutral","sentiment_score":0.014925232980973445},{"text":"Mhmm.","start":44.775,"end":45.275,"sentiment":"neutral","sentiment_score":-0.0326387882232666},{"text":"Yep.","start":48.295002,"end":48.795002,"sentiment":"neutral","sentiment_score":-0.04636269807815552},{"text":"No problem.","start":53.015,"end":53.735,"sentiment":"neutral","sentiment_score":0.1516207456588745},{"text":"Go ahead.","start":53.735,"end":54.135002,"sentiment":"neutral","sentiment_score":0.15712253004312515}],"sentiment":"neutral","sentiment_score":0.03855332072922274,"num_words":19,"start":29.279999,"end":54.135002},{"sentences":[{"text":"Thank you.","start":54.135002,"end":54.875,"sentiment":"positive","sentiment_score":0.36222152411937714}],"sentiment":"positive","sentiment_score":0.36222152411937714,"num_words":2,"start":54.135002,"end":54.875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling your cell account. How may I help you today?\n\nChannel 1: Hello. Good morning. My name is Anthony. I'm calling regarding my Internet connection.\n\nChannel 0: Oh,\n\nChannel 1: It's currently not working.\n\nChannel 0: I'm so sorry to hear about that. But let me pull out your account. In that way, I could, enter you to our technical department to resolve your service issue. What is your full name?\n\nChannel 1: Ashan Hasseeb, a h s a n h a s e e b.\n\nChannel 0: Okay. Thank you so much. Let me go ahead and connect the call to our tech team to further assist you. Alright?\n\nChannel 1: Mhmm.\n\nChannel 0: Mister Hazan, I'm not sure if you heard me. I\n\nChannel 1: Yep.\n\nChannel 0: said I'll be transferring the call to our technical department. Okay?\n\nChannel 1: No problem. Go ahead. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.26262766122817993},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.4374151676893234},{"text":"Thank you so much for calling your cell account.","start":2.0,"end":4.48,"sentiment":"positive","sentiment_score":0.7119878000683255},{"text":"How may I help you today?","start":4.48,"end":5.7,"sentiment":"positive","sentiment_score":0.6139683425426483}],"sentiment":"positive","sentiment_score":0.623842125137647,"channel":0,"num_words":18,"start":1.04,"end":5.7},{"sentences":[{"text":"Hello.","start":6.0,"end":6.48,"sentiment":"neutral","sentiment_score":0.08486820757389069},{"text":"Good morning.","start":6.48,"end":7.04,"sentiment":"neutral","sentiment_score":0.1545061692595482},{"text":"My name is 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customer called about their internet connection and was transferred to the technical department. The agent asked for the customer's name and apologized for the inconvenience. The agent informed the customer that they will be transferred to the technical department and transferred them."},"intents":{"segments":[{"text":"My name is Anthony. I'm calling regarding my Internet connection.","start_word":21,"end_word":30,"intents":[{"intent":"Assist with internet connection issue","confidence_score":0.08046705}]},{"text":"Let me go ahead and connect the call to our tech team to further assist you. Alright? Mhmm. Mister Hazan, I'm not sure if you heard me. I Yep. said I'll be transferring the call to our technical department. Okay? No problem.","start_word":89,"end_word":130,"intents":[{"intent":"Transfer call to technical department","confidence_score":0.86877793}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26262766122817993},{"text":"Good morning. Thank you so much for calling your cell account. 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