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Good morning. This is Maureen from Eruditus tech support. How can I assist you today? Okay.\n\nHave have you done with and it mhmm. Okay. Is it just happened now? Okay. I see.\n\nMhmm. So since you pressed the reset button, it might delete the credentials of the router. So now we have to establish again the connection. Do you want me to send you an email instructions, Ted, or walk you through by mhmm. Okay, sir.\n\nSo I'm going to send you the PPPoE credentials that you will enter at the router's interface. Then once that enter, your connection should be restored. Mhmm. Okay. Is it the IP location?\n\nIP like, at the IP address? Mhmm. Okay. Yeah. So on their end, the Gail IP location has now been resolved.\n\nSo mhmm. Mhmm. Okay. Sure. I'll email you shortly with the instruction, then just give us a call if you run into any issues or the issue persists.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.17818929255008698},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4538975954055786},{"text":"This is Maureen from Eruditus tech support.","start":2.6399999,"end":5.2999997,"sentiment":"positive","sentiment_score":0.41796304498400005},{"text":"How can I assist you today?","start":5.68,"end":7.06,"sentiment":"positive","sentiment_score":0.431745449701945},{"text":"Okay.","start":17.485,"end":17.985,"sentiment":"neutral","sentiment_score":-0.14992783963680267}],"sentiment":"positive","sentiment_score":0.37954533275435953,"num_words":17,"start":1.4399999,"end":17.985},{"sentences":[{"text":"Have have you done with and it 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Hi there. My name is Hassan Hasib. I'm just calling regarding my Internet. It's not working at the moment. I have restarted it. I have restarted it, reset it, but now there's a there's a orange light on the globe icon on the router. And, yes, I can't connect. Yes. Most so there's a continuous issue at the moment. So there was a geo fencing issue before. I I was unable to connect to the VPN into my work. That has been fixed recently. But now yeah. There's no I'm unable to connect since this morning. That one, you can send me an email, please. Mhmm. Okay. So the the other issue is because every morning when I try to connect to my work because it requires VPN, I have to either restart the modem because otherwise it won't connect to to the VPN for some reason. So is this is this I have to do it, like, every time, or is there any background work going on on your end? Yes. I think that there's a IP IP address issue, but I got a call last week from your colleague. She mentioned everything is fixed and you should be fine with the IP address issue, but looks like it's still not 100%. Mhmm. That's fine. I'm I'm I just have a work meeting. So if if you can email me, I will do I will make the changes. And if there's anything else, I'll give you a callback. Yep. Yep. Okay. No problem. Thank you so much. Thank you. 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Hi there. My name is Hassan Hasib. I'm just calling regarding my Internet. It's not working at the moment.\n\nI have restarted it. I have restarted it, reset it, but now there's a there's a orange light on the globe icon on the router. And, yes, I can't connect. Yes. Most so there's a continuous issue at the moment.\n\nSo there was a geo fencing issue before. I I was unable to connect to the VPN into my work. That has been fixed recently. But now yeah. There's no I'm unable to connect since this morning.\n\nThat one, you can send me an email, please. Mhmm. Okay. So the the other issue is because every morning when I try to connect to my work because it requires VPN, I have to either restart the modem because otherwise it won't connect to to the VPN for some reason. So is this is this I have to do it, like, every time, or is there any background work going on on your end?\n\nYes. I think that there's a IP IP address issue, but I got a call last week from your colleague. She mentioned everything is fixed and you should be fine with the IP address issue, but looks like it's still not 100%. Mhmm. That's fine.\n\nI'm I'm I just have a work meeting. So if if you can email me, I will do I will make the changes. And if there's anything else, I'll give you a callback. Yep. Yep.\n\nOkay. No problem. Thank you so much. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.02601383998990059},{"text":"Hi there.","start":8.0,"end":8.559999,"sentiment":"neutral","sentiment_score":0.026144766248762608},{"text":"My name is Hassan Hasib.","start":8.559999,"end":9.92,"sentiment":"neutral","sentiment_score":0.022073212265968322},{"text":"I'm just calling regarding my Internet.","start":9.92,"end":11.54,"sentiment":"neutral","sentiment_score":-0.02920348693927129},{"text":"It's not working at the moment.","start":12.0,"end":14.82,"sentiment":"negative","sentiment_score":-0.4327668746312459}],"sentiment":"neutral","sentiment_score":-0.1291576367802918,"num_words":20,"start":7.52,"end":14.82},{"sentences":[{"text":"I have restarted it.","start":20.295,"end":22.074999,"sentiment":"neutral","sentiment_score":-0.06248696427792311},{"text":"I have restarted it, reset it, but now there's a there's a orange light on the globe icon on the router.","start":22.855,"end":30.555,"sentiment":"neutral","sentiment_score":-0.2205028963230905},{"text":"And, yes, I can't connect.","start":32.15,"end":34.170002,"sentiment":"negative","sentiment_score":-0.39016454517841337},{"text":"Yes.","start":40.39,"end":40.79,"sentiment":"neutral","sentiment_score":-0.1022430807352066},{"text":"Most so there's a continuous issue at the moment.","start":40.79,"end":43.75,"sentiment":"negative","sentiment_score":-0.3641161388821072}],"sentiment":"neutral","sentiment_score":-0.2552654934115708,"num_words":40,"start":20.295,"end":43.75},{"sentences":[{"text":"So there was a geo fencing issue before.","start":43.75,"end":47.075,"sentiment":"negative","sentiment_score":-0.36733026430010796},{"text":"I I was unable to connect to the VPN into my work.","start":47.215,"end":51.075,"sentiment":"negative","sentiment_score":-0.4551116277774175},{"text":"That has been fixed recently.","start":51.295,"end":52.835,"sentiment":"negative","sentiment_score":-0.35661919713020324},{"text":"But now yeah.","start":52.975,"end":55.135002,"sentiment":"neutral","sentiment_score":-0.2528545757134755},{"text":"There's no I'm unable to connect since this morning.","start":55.135002,"end":61.52,"sentiment":"negative","sentiment_score":-0.3357524689700868}],"sentiment":"negative","sentiment_score":-0.3773895562500567,"num_words":37,"start":43.75,"end":61.52},{"sentences":[{"text":"That one, you can send me an email, please.","start":78.935,"end":81.195,"sentiment":"neutral","sentiment_score":0.009455646491712995},{"text":"Mhmm.","start":87.494995,"end":87.994995,"sentiment":"neutral","sentiment_score":-0.01144203171133995},{"text":"Okay.","start":95.86,"end":96.36,"sentiment":"neutral","sentiment_score":0.0227857306599617},{"text":"So the the other issue is because every morning when I try to connect to my work because it requires VPN, I have to either restart the modem because otherwise it won't connect to to the VPN for some reason.","start":96.5,"end":111.915,"sentiment":"neutral","sentiment_score":-0.18613216895610094},{"text":"So is this is this I have to do it, like, every time, or is there any background work going on on your end?","start":113.735,"end":123.74,"sentiment":"neutral","sentiment_score":-0.0816151900216937}],"sentiment":"neutral","sentiment_score":-0.12410142401854198,"num_words":75,"start":78.935,"end":123.74},{"sentences":[{"text":"Yes.","start":132.96501,"end":133.205,"sentiment":"neutral","sentiment_score":0.013999705202877522},{"text":"I think that there's a IP IP address issue, but I got a call last week from your colleague.","start":133.205,"end":141.145,"sentiment":"neutral","sentiment_score":-0.05655217641278317},{"text":"She mentioned everything is fixed and you should be fine with the IP address issue, but looks like it's still not 100%.","start":141.205,"end":150.27,"sentiment":"neutral","sentiment_score":-0.06580227918245575},{"text":"Mhmm.","start":159.465,"end":159.965,"sentiment":"neutral","sentiment_score":0.03741559386253357},{"text":"That's fine.","start":162.265,"end":163.085,"sentiment":"neutral","sentiment_score":0.15578293800354004}],"sentiment":"neutral","sentiment_score":-0.04798134041743146,"num_words":45,"start":132.96501,"end":163.085},{"sentences":[{"text":"I'm I'm I just have a work meeting.","start":163.145,"end":165.225,"sentiment":"neutral","sentiment_score":0.053285311441868544},{"text":"So if if you can email me, I will do I will make the changes.","start":165.225,"end":169.945,"sentiment":"neutral","sentiment_score":0.06476378987232843},{"text":"And if there's anything else, I'll give you a callback.","start":169.945,"end":176.72,"sentiment":"neutral","sentiment_score":0.06443195212632417},{"text":"Yep.","start":177.6,"end":178.1,"sentiment":"neutral","sentiment_score":0.11210770905017851},{"text":"Yep.","start":182.48001,"end":182.56001,"sentiment":"neutral","sentiment_score":0.11028698086738586}],"sentiment":"neutral","sentiment_score":0.06469867288001946,"num_words":35,"start":163.145,"end":182.56001},{"sentences":[{"text":"Okay.","start":182.56001,"end":182.96,"sentiment":"neutral","sentiment_score":0.2094807326793671},{"text":"No problem.","start":182.96,"end":183.44,"sentiment":"positive","sentiment_score":0.4338957220315933},{"text":"Thank you so much.","start":183.44,"end":184.5,"sentiment":"positive","sentiment_score":0.7057161629199982},{"text":"Thank you.","start":185.76001,"end":186.32,"sentiment":"positive","sentiment_score":0.7878532111644745},{"text":"Bye.","start":186.32,"end":186.82,"sentiment":"neutral","sentiment_score":-0.08717776089906693}],"sentiment":"positive","sentiment_score":0.5388665489852429,"num_words":10,"start":182.56001,"end":186.82}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Eruditus tech support. How can I assist you today?\n\nChannel 1: Hello. Hi there. My name is Hassan Hasib. I'm just calling regarding my Internet. It's not working at the moment.\n\nChannel 0: Okay. Have\n\nChannel 1: I\n\nChannel 0: have\n\nChannel 1: have\n\nChannel 0: you\n\nChannel 1: restarted\n\nChannel 0: done with and\n\nChannel 1: it.\n\nChannel 0: it mhmm.\n\nChannel 1: I have restarted it, reset it, but now there's a there's a orange light on the globe icon on the router. And, yes, I can't connect.\n\nChannel 0: Okay. Is it just happened now?\n\nChannel 1: Yes. Most so there's a continuous issue at the moment. So there was a geo fencing issue before. I I was unable to connect to the VPN into my work. That has been fixed recently.\n\nBut now yeah. There's no I'm unable to connect since this\n\nChannel 0: Okay.\n\nChannel 1: morning.\n\nChannel 0: I see. Mhmm. So since you pressed the reset button, it might delete the credentials of the router. So now we have to establish again the connection. Do you want me to send you an email instructions, Ted, or walk you through by\n\nChannel 1: That one, you can send me an email, please.\n\nChannel 0: mhmm. Okay, sir. So I'm going to send you the PPPoE credentials\n\nChannel 1: Mhmm.\n\nChannel 0: that you will enter at the router's interface. Then once that enter, your connection should be restored.\n\nChannel 1: Okay. So the\n\nChannel 0: Mhmm.\n\nChannel 1: the other issue is because every morning when I try to connect to my work because it requires VPN, I have to either restart the modem because otherwise it won't connect to to the VPN for some reason. So is this is this I have to do it, like, every time, or is there any background work going on on your end?\n\nChannel 0: Okay. Is it the IP location? IP like, at the IP address?\n\nChannel 1: Yes. I think\n\nChannel 0: Mhmm.\n\nChannel 1: that there's a IP IP address issue, but I got a call last week from your colleague. She mentioned everything is fixed and you should be fine with the IP address issue, but looks like it's still not 100%.\n\nChannel 0: Okay. Yeah. So on their end, the Gail IP location has now been resolved.\n\nChannel 1: Mhmm.\n\nChannel 0: So mhmm.\n\nChannel 1: That's fine. I'm I'm I just have a work meeting. So if if you can\n\nChannel 0: Mhmm.\n\nChannel 1: email me, I will do I will make the changes. And if there's anything else, I'll give you\n\nChannel 0: Okay. Sure. I'll\n\nChannel 1: a\n\nChannel 0: email you shortly with the\n\nChannel 1: callback.\n\nChannel 0: instruction, then just give\n\nChannel 1: Yep.\n\nChannel 0: us a call if you run into any issues or the issue persists.\n\nChannel 1: Yep. Okay. No problem. Thank you so much.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.17818929255008698},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4538975954055786},{"text":"This is Maureen from Eruditus tech support.","start":2.6399999,"end":5.2999997,"sentiment":"positive","sentiment_score":0.41796304498400005},{"text":"How can I assist you today?","start":5.68,"end":7.06,"sentiment":"positive","sentiment_score":0.431745449701945}],"sentiment":"positive","sentiment_score":0.41263740602880716,"channel":0,"num_words":16,"start":1.4399999,"end":7.06},{"sentences":[{"text":"Hello.","start":7.52,"end":8.0,"sentiment":"neutral","sentiment_score":0.02601383998990059},{"text":"Hi there.","start":8.0,"end":8.559999,"sentiment":"neutral","sentiment_score":0.026144766248762608},{"text":"My name is Hassan 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reason.","start":97.06,"end":111.915,"sentiment":"neutral","sentiment_score":-0.1951531981559176},{"text":"So is this is this I have to do it, like, every time, or is there any background work going on on your end?","start":113.735,"end":123.74,"sentiment":"neutral","sentiment_score":-0.0816151900216937}],"sentiment":"neutral","sentiment_score":-0.1512030014587987,"channel":1,"num_words":62,"start":97.06,"end":123.74},{"sentences":[{"text":"Okay.","start":125.54,"end":126.04,"sentiment":"neutral","sentiment_score":-0.015798253938555717},{"text":"Is it the IP location?","start":127.595,"end":129.455,"sentiment":"neutral","sentiment_score":-0.02118217069655657},{"text":"IP like, at the IP 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any issues or the issue persists.","start":177.79,"end":181.90294,"sentiment":"neutral","sentiment_score":0.062362901866436005}],"sentiment":"neutral","sentiment_score":0.062362901866436005,"channel":0,"num_words":13,"start":177.79,"end":181.90294},{"sentences":[{"text":"Yep.","start":182.48001,"end":182.56001,"sentiment":"neutral","sentiment_score":0.11028698086738586},{"text":"Okay.","start":182.56001,"end":182.96,"sentiment":"neutral","sentiment_score":0.2094807326793671},{"text":"No problem.","start":182.96,"end":183.44,"sentiment":"positive","sentiment_score":0.4338957220315933},{"text":"Thank you so much.","start":183.44,"end":184.5,"sentiment":"positive","sentiment_score":0.7057161629199982}],"sentiment":"positive","sentiment_score":0.5013029761612415,"channel":1,"num_words":8,"start":182.48001,"end":184.5},{"sentences":[{"text":"Thank you.","start":184.76294,"end":185.56294,"sentiment":"positive","sentiment_score":0.5314107984304428},{"text":"Bye.","start":185.56294,"end":186.06294,"sentiment":"neutral","sentiment_score":0.2611544132232666}],"sentiment":"positive","sentiment_score":0.4413253366947174,"channel":0,"num_words":3,"start":184.76294,"end":186.06294},{"sentences":[{"text":"Thank you.","start":185.76001,"end":186.32,"sentiment":"positive","sentiment_score":0.7878532111644745},{"text":"Bye.","start":186.32,"end":186.82,"sentiment":"neutral","sentiment_score":-0.08717776089906693}],"sentiment":"positive","sentiment_score":0.49617622047662735,"channel":1,"num_words":3,"start":185.76001,"end":186.82}]},"summary":{"result":"success","short":"The customer, Ted, is experiencing issues with his internet and is having trouble connecting to VPN. The agent, Maureen, explains that the issue may be due to a geo-fencing problem and provides instructions for resetting the modem. The agent also notes that the issue has been resolved and will send a follow-up email with a callback for further assistance."},"intents":{"segments":[{"text":"I have restarted it, reset it, but now there's a there's a orange light on the globe icon on the router. And, yes, I can't connect. Okay.","start_word":49,"end_word":75,"intents":[{"intent":"Fix router connection","confidence_score":0.2599136}]},{"text":"the other issue is because every morning when I try to connect to my work because it requires VPN, I have to either restart the modem because otherwise it won't connect to to the VPN for some reason.","start_word":215,"end_word":252,"intents":[{"intent":"Fix connection issue","confidence_score":0.15741588}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17818929255008698},{"text":"Good morning. This is Maureen from Eruditus tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4264848232269287},{"text":"Hello. Hi there. My name is Hassan Hasib. I'm just calling regarding my Internet.","start_word":16,"end_word":29,"sentiment":"neutral","sentiment_score":0.0028857365250587463},{"text":"It's not working at the moment.","start_word":30,"end_word":35,"sentiment":"negative","sentiment_score":-0.42044490575790405},{"text":"Okay. Have I have have you restarted done with and it. it mhmm. I have restarted it, reset it, but now there's a there's a orange light on the globe icon on the router.","start_word":36,"end_word":69,"sentiment":"neutral","sentiment_score":-0.15737853944301605},{"text":"And, yes, I can't connect.","start_word":70,"end_word":74,"sentiment":"negative","sentiment_score":-0.3991977274417877},{"text":"Okay. Is it just happened now? Yes.","start_word":75,"end_word":81,"sentiment":"neutral","sentiment_score":-0.08747529983520508},{"text":"Most so there's a continuous issue at the moment. So there was a geo fencing issue before. I I was unable to connect to the VPN into my work. That has been fixed recently.","start_word":82,"end_word":115,"sentiment":"negative","sentiment_score":-0.3913685977458954},{"text":"But now yeah.","start_word":116,"end_word":118,"sentiment":"neutral","sentiment_score":-0.2449081391096115},{"text":"There's no I'm unable to connect since this Okay.","start_word":119,"end_word":127,"sentiment":"negative","sentiment_score":-0.34008172154426575},{"text":"morning. I see. Mhmm. So since you pressed the reset button, it might delete the credentials of the router. So now we have to establish again the connection. Do you want me to send you an email instructions, Ted, or walk you through by That one, you can send me an email, please. mhmm. Okay, sir. So I'm going to send you the PPPoE credentials Mhmm. that you will enter at the router's interface. Then once that enter, your connection should be restored. Okay. So the Mhmm. the other issue is because every morning when I try to connect to my work because it requires VPN, I have to either restart the modem because otherwise it won't connect to to the VPN for some reason. So is this is this I have to do it, like, every time, or is there any background work going on on your end? Okay. Is it the IP location? IP like, at the IP address? Yes. I think Mhmm. that there's a IP IP address issue, but I got a call last week from your colleague. She mentioned everything is fixed and you should be fine with the IP address issue, but looks like it's still not 100%. Okay. Yeah. So on their end, the Gail IP location has now been resolved. Mhmm. So mhmm. That's fine. I'm I'm I just have a work meeting. So if if you can Mhmm. email me, I will do I will make the changes. And if there's anything else, I'll give you Okay. Sure. I'll a email you shortly with the callback. instruction, then just give Yep. us a call if you run into any issues or the issue persists. Yep. Okay.","start_word":128,"end_word":412,"sentiment":"neutral","sentiment_score":-0.024240249522814627},{"text":"No problem. Thank you so much. Thank you.","start_word":413,"end_word":420,"sentiment":"positive","sentiment_score":0.6135291457176208},{"text":"Bye.","start_word":421,"end_word":421,"sentiment":"neutral","sentiment_score":0.2611544132232666},{"text":"Thank you. Bye.","start_word":422,"end_word":424,"sentiment":"positive","sentiment_score":0.6234526038169861}],"average":{"sentiment":"neutral","sentiment_score":-0.04573197742271115}}}}