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Just wanted to make sure that you still had time to chat today. Fantastic. Well, before I jump into it, I do need to let you know that our calls are recorded. And if I could just get you to confirm address. Perfect. Amazing. Thank you for that. I was just making sure that I was just following along. Been a long day. How is how is your day been, though? Did you get a oh, I mean, did Victoria have a public holiday yesterday? I don't think you guys did. Did you? Yeah. Normal day slugging along. A bit of a pain sometimes, but gotta do it, don't we? And you'll have another one coming up. It's always fun when all the public holidays are all sort of mixed around and it pop up randomly. Ours was or Queensland was Labor Day. Yeah. Whereas you guys celebrate Labor Day earlier in the year? Yeah. We didn't either. Outrageous and so on Australian in my opinion. Yeah. Under a Sunday next year. Yeah. I know. It's just rude. Greed. That's that's why we went to Walthour to get the days off. Oh, that's okay. Maybe we'll just take a sneaky one off anyway. Yeah. Exactly. You find the time sometimes. Anyway, the reason for my call today was to, as I said, go through the recommendations that we had put together for you. So that was following the conversation that you had sort of just the beginning of this year, looking at making some alterations to where your superannuation fit and then also looking at your insurance as well. We identified that your insurance policy was maybe a little bit over what you had possibly needed and just kind of bringing that one back in line with your actual needs or insurance. So nice and easy one today. It's it's basically that like, your policy is with AIA, the insurer. And what we're wanting to do is just currently, you have 292,000 and some change. So it's 2 $9.02 $1.06 2 and 50¢, and that that cover that amount is on your life insurance and on your total permanent facility. It currently costs you 2,002 thousand and $23 a a a year. Oh, sorry. 2,938. Sorry. Sorry. Fixing up my premium. So 2,938. What we wanted to do is we wanted to decrease it down to the 16 oh, sorry. 160,000. So just 160,000 flat. And that basically brings you back in line with with just what what you need. So it it covers off the debt the debts that you have and and just wipes that out. So that way, basically, if anything happens to you, the car's paid out and the the mortgage is paid out, and you guys are left debt free from the insurance policy. Then, obviously, your superannuation fund is still there, so there's still sort of that $250,000 that's there and available in the event that something happens, but you still have that as a additional benefit. But the insurance policy is just there to wipe out that debt. And that basically making that alteration decreases for premiums by $900 a year. So it brings the premiums back to $2,036 per annum rather than rather than basically the 2,900. So it's 2,000 938. So it's a a pretty significant savings for you to be able to keep into the the superannuation funds and and keep, you know, keep staying invested. Realistically, staying invested stays there, and realistically, we just we don't need the the policy to the same extent anymore. So at this stage, it's probably gonna be a a matter of kind of every twelve months to two years just dropping that policy back until you're in a position of basically being what we call self insured. So it means that you don't need that policy anymore, and that'll be the debt free lifestyle. So recommending that we do that, which are the documents in there for you to be able to sign off, authorize, and accept a decrease on that one, which is great. The other recommendation was that we had a look at your superannuation fund, the investments that you hold, and we just wanna make a few tweaks to some of the assets that you hold within your fund. And that's just to basically decrease the overall cost that your fund is paying for the asset that you hold, but also to just kind of bring the portfolio up in line with where the market's moving. Because, obviously, the market the market changes all the time, and and there's new new things that pop up and and to occur. So we always wanna sort of keep our finger on the pulse and make slight changes when we when we need to. Yeah. The great thing about this is we're getting rid of some of the more costly assets that you have in your fund and dropping them back and going a little bit more towards the ETF or or index route, which just overall drops the costs for the investment fee. So currently, your investment fee is about $1,200 a year. This is gonna drop it back back to $500. So it's a a good $700 savings per annum that you're gonna have back within your fund. Yeah. But you're not paying. And the and the return or the historical return along the portfolios is really well in line. Like, don't be wrong. Your portfolio has performed really well. I am I am actually not upset with how your portfolio has gone at all, but know, we can still always make improvements, and making those slight tweaks and changes is really, really good. I did put a portfolio report for you in the documents that I sent. It's changed to what you're probably normally used to, but I I it's probably a little bit more of, like, a user friendly version of it for you for you to be able to say. Now because yours and your wife's account are connected, the report does pull with a connected view for the two of you. But overall, like, the portfolios have done really, really well in their performance, which is nice. You hold like, you you're still in a bit of an aggressive position, so you're sort of still sitting in, like, a seventy seventy to 75% growth investment. So it obviously, the waiting fluctuates all the time, but but you're still sitting a little bit on that aggressive side, which is there because you do have the the you do have the time frame. You have the time frame before you're gonna be accessing the funds. So I'm not concerned about you staying in that little bit more of an aggressive structure for now, But we're just kind of, yeah, just making slight alterations. So some of the biggest alterations that you're gonna see or some of the biggest tweaks, we're dropping out of Bennelong, and you have a a ClearBridge infrastructure fund as well. So we're dropping both of them completely. Just because they just haven't quite been pulling their weight to where we would want them to be, and we're just rediversifying into other assets. Benelong's moving straight over into a another Australian equity fund, and we're just moving a little bit more out of infrastructure than what you previously held. So previously, you had about 8% sitting just in infrastructure. We're just kind of pulling out a little bit from there. Otherwise, a lot of it's just kind of straight swaps. You know, market to market swaps, nothing too different in terms of the actual components, just a cheaper alternative within the same kind of sector. Yeah. So a lot of documentation for, I guess, two two little sort of alterations that we're doing. But the the documents do very much detail, I guess, where you currently are and where we're moving you into. And, obviously, there's all the fee disclosures that come along with that. But the biggest thing is is basically it just comes down to those two two things. It's just changing up the assets that you currently hold in your hub twenty four super fund and then just just dropping that insurance policy down to make things cheaper for you. So those are the two main steps that that we're realistically taking this year to make things work better for you. Yeah. So any questions about what we're doing or how it looks? You're pretty pretty crazy. No. That's absolutely okay. So once you have a chance to have a look over the documents and sign them, it's it's all being sent to you electronically through our new CRM. So it's not DocuSign that you will receive. So it looks a little bit different but functions the same way DocuSign did. But, basically, it's just it's all internal within our our sort of framework, our network now. So the documents come straight back to us within your actual file. So it's nice and contained. Not using sort of like a, you know, DocuSign anymore. Yeah. So don't be surprised if it goes to your junk folder because you've never received an email from the system before. But, yeah, otherwise, everything will continue on as we currently are. The the premiums are gonna drop to AIA. Overall fees will drop for, what are they called, for your sub 24 account. And, yeah, and everything else is is is all tracking along well. I had a look at your account overall and, you know, your contributions are landing in the account nicely. So there was no I had no qualms or concerns there. You know, your your employer is meeting their obligations beautifully, which is always good to say see. And then your your beneficiary is listed as your wife a 100 percent, and that's still valid and binding. So there's no issues on that front either. Alright. Yeah. Absolutely. No. It no qualms at all. So I've I've issued those through you, so you're able to have a look over them and sign them. If there's any questions that do pop up while you like, when you're looking at them, feel free to flick an email through or give me a call. And and I'm more than happy to you know, we can delve in a little bit deeper if you had any had any specific questions about any of the assets we're recommending or anything like that. I just don't wanna throw too many things at you right now while you may not have them in front of you. Sorry to get into the nitty gritty numbers. It can be overwhelming. Perfect. Well, did you have any questions at all for me while I had you? Perfect. Amazing. Well, when you have a chance to have a look over them and get them back to me, I'll get everything implemented, and then we'll also let you know once it's all done and dusted, once it's all in place. Yeah. We'll let you know with the insurance policy and everything. But you'll get correspondence from the insurer with, like, you know, letting you know that the policy is obviously being altered, but we'll we'll let you know as well. That's okay, Chris. Well, I will leave you alone just so you can go and enjoy your afternoon. And is this oh, stop. What are you doing? Oh, are you doing it yourself? Oh, should get you over to my house. I need one of them. It's a little bit less It's a little less gold than what it is down there. I mean no. I mean, it's a bit overcast right now. A little bit of rain hanging around. Yeah. Nothing nothing unusual for the sunny state. But, no, like, it's it's t shirt and shorts, weather's still not cold at all. Yeah. Like, realistically, even when it gets the coldest, like, it's a pair of jeans and a t shirt, we we don't get really, really that cold. Yeah. You guys get a bit you guys get way colder than we do on so. Oh, that's good. Because normally yeah. Well, normally, straight after Easter, like, between Easter and Mother's Day, the the weather always kinda turns and gets real chilly real fast. But if you guys if you guys are still experiencing some decent days, then luck may be on your side for a not so cold winter. Oh, okay. Yeah. So it's coming. Oh, no. Well, I wish you I'm sending all of the waltz down to you as much as I can. Oh, well, good luck with the bathroom windows. I hope they go well and there's no surprises that jump out. Yeah. Sometimes you wanna just move your furniture around, and sometimes you just wanna rip out your bathroom. You know? Yeah. Sit down on your chin. Have a nice bench seat so that way you don't have to have one of those, like, plastic chairs. Yeah. Get get get one of the ceilings that rains so that way it's just a beautiful rainforest the whole time. Correct. Yeah. That's my issue. Well, good luck with it. You'll have to send me a photo when you're all done. I look forward to it. Not a problem, Chris. You have a good one. I will. 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Christopher. How are you going? Good. Thank you. How are you?\n\nI'm glad. I was just giving you a call just to go through your statement of advice that we've drawn up for you. Just wanted to make sure that you still had time to chat today. Fantastic. Well, before I jump into it, I do need to let you know that our calls are recorded.\n\nAnd if I could just get you to confirm address. Perfect. Amazing. Thank you for that. I was just making sure that I was just following along.\n\nBeen a long day. How is how is your day been, though? Did you get a oh, I mean, did Victoria have a public holiday yesterday? I don't think you guys did. Did you?\n\nYeah. Normal day slugging along. A bit of a pain sometimes, but gotta do it, don't we? And you'll have another one coming up. It's always fun when all the public holidays are all sort of mixed around and it pop up randomly.\n\nOurs was or Queensland was Labor Day. Yeah. Whereas you guys celebrate Labor Day earlier in the year? Yeah. We didn't either.\n\nOutrageous and so on Australian in my opinion. Yeah. Under a Sunday next year. Yeah. I know.\n\nIt's just rude. Greed. That's that's why we went to Walthour to get the days off. Oh, that's okay. Maybe we'll just take a sneaky one off anyway.\n\nYeah. Exactly. You find the time sometimes. Anyway, the reason for my call today was to, as I said, go through the recommendations that we had put together for you. So that was following the conversation that you had sort of just the beginning of this year, looking at making some alterations to where your superannuation fit and then also looking at your insurance as well.\n\nWe identified that your insurance policy was maybe a little bit over what you had possibly needed and just kind of bringing that one back in line with your actual needs or insurance. So nice and easy one today. It's it's basically that like, your policy is with AIA, the insurer. And what we're wanting to do is just currently, you have 292,000 and some change. So it's 2 $9.02 $1.06 2 and 50¢, and that that cover that amount is on your life insurance and on your total permanent facility.\n\nIt currently costs you 2,002 thousand and $23 a a a year. Oh, sorry. 2,938. Sorry. Sorry.\n\nFixing up my premium. So 2,938. What we wanted to do is we wanted to decrease it down to the 16 oh, sorry. 160,000. So just 160,000 flat.\n\nAnd that basically brings you back in line with with just what what you need. So it it covers off the debt the debts that you have and and just wipes that out. So that way, basically, if anything happens to you, the car's paid out and the the mortgage is paid out, and you guys are left debt free from the insurance policy. Then, obviously, your superannuation fund is still there, so there's still sort of that $250,000 that's there and available in the event that something happens, but you still have that as a additional benefit. But the insurance policy is just there to wipe out that debt.\n\nAnd that basically making that alteration decreases for premiums by $900 a year. So it brings the premiums back to $2,036 per annum rather than rather than basically the 2,900. So it's 2,000 938. So it's a a pretty significant savings for you to be able to keep into the the superannuation funds and and keep, you know, keep staying invested. Realistically, staying invested stays there, and realistically, we just we don't need the the policy to the same extent anymore.\n\nSo at this stage, it's probably gonna be a a matter of kind of every twelve months to two years just dropping that policy back until you're in a position of basically being what we call self insured. So it means that you don't need that policy anymore, and that'll be the debt free lifestyle. So recommending that we do that, which are the documents in there for you to be able to sign off, authorize, and accept a decrease on that one, which is great. The other recommendation was that we had a look at your superannuation fund, the investments that you hold, and we just wanna make a few tweaks to some of the assets that you hold within your fund. And that's just to basically decrease the overall cost that your fund is paying for the asset that you hold, but also to just kind of bring the portfolio up in line with where the market's moving.\n\nBecause, obviously, the market the market changes all the time, and and there's new new things that pop up and and to occur. So we always wanna sort of keep our finger on the pulse and make slight changes when we when we need to. Yeah. The great thing about this is we're getting rid of some of the more costly assets that you have in your fund and dropping them back and going a little bit more towards the ETF or or index route, which just overall drops the costs for the investment fee. So currently, your investment fee is about $1,200 a year.\n\nThis is gonna drop it back back to $500. So it's a a good $700 savings per annum that you're gonna have back within your fund. Yeah. But you're not paying. And the and the return or the historical return along the portfolios is really well in line.\n\nLike, don't be wrong. Your portfolio has performed really well. I am I am actually not upset with how your portfolio has gone at all, but know, we can still always make improvements, and making those slight tweaks and changes is really, really good. I did put a portfolio report for you in the documents that I sent. It's changed to what you're probably normally used to, but I I it's probably a little bit more of, like, a user friendly version of it for you for you to be able to say.\n\nNow because yours and your wife's account are connected, the report does pull with a connected view for the two of you. But overall, like, the portfolios have done really, really well in their performance, which is nice. You hold like, you you're still in a bit of an aggressive position, so you're sort of still sitting in, like, a seventy seventy to 75% growth investment. So it obviously, the waiting fluctuates all the time, but but you're still sitting a little bit on that aggressive side, which is there because you do have the the you do have the time frame. You have the time frame before you're gonna be accessing the funds.\n\nSo I'm not concerned about you staying in that little bit more of an aggressive structure for now, But we're just kind of, yeah, just making slight alterations. So some of the biggest alterations that you're gonna see or some of the biggest tweaks, we're dropping out of Bennelong, and you have a a ClearBridge infrastructure fund as well. So we're dropping both of them completely. Just because they just haven't quite been pulling their weight to where we would want them to be, and we're just rediversifying into other assets. Benelong's moving straight over into a another Australian equity fund, and we're just moving a little bit more out of infrastructure than what you previously held.\n\nSo previously, you had about 8% sitting just in infrastructure. We're just kind of pulling out a little bit from there. Otherwise, a lot of it's just kind of straight swaps. You know, market to market swaps, nothing too different in terms of the actual components, just a cheaper alternative within the same kind of sector. Yeah.\n\nSo a lot of documentation for, I guess, two two little sort of alterations that we're doing. But the the documents do very much detail, I guess, where you currently are and where we're moving you into. And, obviously, there's all the fee disclosures that come along with that. But the biggest thing is is basically it just comes down to those two two things. It's just changing up the assets that you currently hold in your hub twenty four super fund and then just just dropping that insurance policy down to make things cheaper for you.\n\nSo those are the two main steps that that we're realistically taking this year to make things work better for you. Yeah. So any questions about what we're doing or how it looks? You're pretty pretty crazy. No.\n\nThat's absolutely okay. So once you have a chance to have a look over the documents and sign them, it's it's all being sent to you electronically through our new CRM. So it's not DocuSign that you will receive. So it looks a little bit different but functions the same way DocuSign did. But, basically, it's just it's all internal within our our sort of framework, our network now.\n\nSo the documents come straight back to us within your actual file. So it's nice and contained. Not using sort of like a, you know, DocuSign anymore. Yeah. So don't be surprised if it goes to your junk folder because you've never received an email from the system before.\n\nBut, yeah, otherwise, everything will continue on as we currently are. The the premiums are gonna drop to AIA. Overall fees will drop for, what are they called, for your sub 24 account. And, yeah, and everything else is is is all tracking along well. I had a look at your account overall and, you know, your contributions are landing in the account nicely.\n\nSo there was no I had no qualms or concerns there. You know, your your employer is meeting their obligations beautifully, which is always good to say see. And then your your beneficiary is listed as your wife a 100 percent, and that's still valid and binding. So there's no issues on that front either. Alright.\n\nYeah. Absolutely. No. It no qualms at all. So I've I've issued those through you, so you're able to have a look over them and sign them.\n\nIf there's any questions that do pop up while you like, when you're looking at them, feel free to flick an email through or give me a call. And and I'm more than happy to you know, we can delve in a little bit deeper if you had any had any specific questions about any of the assets we're recommending or anything like that. I just don't wanna throw too many things at you right now while you may not have them in front of you. Sorry to get into the nitty gritty numbers. It can be overwhelming.\n\nPerfect. Well, did you have any questions at all for me while I had you? Perfect. Amazing. Well, when you have a chance to have a look over them and get them back to me, I'll get everything implemented, and then we'll also let you know once it's all done and dusted, once it's all in place.\n\nYeah. We'll let you know with the insurance policy and everything. But you'll get correspondence from the insurer with, like, you know, letting you know that the policy is obviously being altered, but we'll we'll let you know as well. That's okay, Chris. Well, I will leave you alone just so you can go and enjoy your afternoon.\n\nAnd is this oh, stop. What are you doing? Oh, are you doing it yourself? Oh, should get you over to my house. I need one of them.\n\nIt's a little bit less It's a little less gold than what it is down there. I mean no. I mean, it's a bit overcast right now. A little bit of rain hanging around. Yeah.\n\nNothing nothing unusual for the sunny state. But, no, like, it's it's t shirt and shorts, weather's still not cold at all. Yeah. Like, realistically, even when it gets the coldest, like, it's a pair of jeans and a t shirt, we we don't get really, really that cold. Yeah.\n\nYou guys get a bit you guys get way colder than we do on so. Oh, that's good. Because normally yeah. Well, normally, straight after Easter, like, between Easter and Mother's Day, the the weather always kinda turns and gets real chilly real fast. But if you guys if you guys are still experiencing some decent days, then luck may be on your side for a not so cold winter.\n\nOh, okay. Yeah. So it's coming. Oh, no. Well, I wish you I'm sending all of the waltz down to you as much as I can.\n\nOh, well, good luck with the bathroom windows. I hope they go well and there's no surprises that jump out. Yeah. Sometimes you wanna just move your furniture around, and sometimes you just wanna rip out your bathroom. You know?\n\nYeah. Sit down on your chin. Have a nice bench seat so that way you don't have to have one of those, like, plastic chairs. Yeah. Get get get one of the ceilings that rains so that way it's just a beautiful rainforest the whole time.\n\nCorrect. Yeah. That's my issue. Well, good luck with it. You'll have to send me a photo when you're all done.\n\nI look forward to it. Not a problem, Chris. You have a good one. I will. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Christopher.","start":3.76,"end":4.66,"sentiment":"neutral","sentiment_score":0.03568677883595228},{"text":"How are you going?","start":6.0,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.1539421398192644},{"text":"Good.","start":7.04,"end":7.44,"sentiment":"positive","sentiment_score":0.4816169142723083},{"text":"Thank you.","start":7.44,"end":7.8399997,"sentiment":"positive","sentiment_score":0.5659570693969727},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.2547946472962697}],"sentiment":"neutral","sentiment_score":0.25542142599200207,"num_words":12,"start":3.76,"end":8.66},{"sentences":[{"text":"I'm glad.","start":9.36,"end":10.179999,"sentiment":"positive","sentiment_score":0.4839736372232437},{"text":"I was just giving you a call just to go through your statement of advice that we've drawn up for you.","start":11.36,"end":17.895,"sentiment":"neutral","sentiment_score":0.2860443109557742},{"text":"Just wanted to make sure that you still had time to chat today.","start":17.895,"end":20.875,"sentiment":"neutral","sentiment_score":0.1860960045686135},{"text":"Fantastic.","start":22.935001,"end":23.435001,"sentiment":"positive","sentiment_score":0.5242403149604797},{"text":"Well, before I jump into it, I do need to let you know that our calls are recorded.","start":23.735,"end":27.275,"sentiment":"neutral","sentiment_score":0.07339560737212499}],"sentiment":"neutral","sentiment_score":0.20435431111942637,"num_words":55,"start":9.36,"end":27.275},{"sentences":[{"text":"And if I could just get you to confirm address.","start":27.575,"end":33.09,"sentiment":"neutral","sentiment_score":0.03763244245201349},{"text":"Perfect.","start":43.565,"end":44.065,"sentiment":"positive","sentiment_score":0.41269224882125854},{"text":"Amazing.","start":44.605,"end":45.105,"sentiment":"positive","sentiment_score":0.5112922191619873},{"text":"Thank you for that.","start":45.804996,"end":46.945,"sentiment":"positive","sentiment_score":0.5948619842529297},{"text":"I was just making sure that I was just following along.","start":47.405,"end":50.464996,"sentiment":"neutral","sentiment_score":0.26896321096203546}],"sentiment":"neutral","sentiment_score":0.24586489444805515,"num_words":27,"start":27.575,"end":50.464996},{"sentences":[{"text":"Been a long day.","start":51.164997,"end":52.225,"sentiment":"neutral","sentiment_score":0.04041713196784258},{"text":"How is how is your day been, though?","start":52.765,"end":54.765,"sentiment":"neutral","sentiment_score":0.053069876972585917},{"text":"Did you get a oh, I mean, did Victoria have a public holiday yesterday?","start":54.765,"end":59.969997,"sentiment":"neutral","sentiment_score":-0.045032009216291566},{"text":"I don't think you guys did.","start":59.969997,"end":60.769997,"sentiment":"neutral","sentiment_score":-0.09567201634248097},{"text":"Did you?","start":60.769997,"end":61.51,"sentiment":"neutral","sentiment_score":-0.037545572966337204}],"sentiment":"neutral","sentiment_score":-0.020392465569517192,"num_words":34,"start":51.164997,"end":61.51},{"sentences":[{"text":"Yeah.","start":67.409996,"end":67.89,"sentiment":"neutral","sentiment_score":-0.08243542909622192},{"text":"Normal day slugging along.","start":67.89,"end":69.35,"sentiment":"neutral","sentiment_score":-0.10537002421915531},{"text":"A bit of a pain sometimes, but gotta do it, don't we?","start":73.945,"end":79.085,"sentiment":"neutral","sentiment_score":-0.16025518098225197},{"text":"And you'll have another one coming up.","start":79.145,"end":82.585,"sentiment":"neutral","sentiment_score":-0.06578556182129043},{"text":"It's always fun when all the public holidays are all sort of mixed around and it pop up randomly.","start":82.585,"end":88.99,"sentiment":"neutral","sentiment_score":-0.039129413370239105}],"sentiment":"neutral","sentiment_score":-0.08444036010566146,"num_words":43,"start":67.409996,"end":88.99},{"sentences":[{"text":"Ours was or Queensland was Labor Day.","start":89.77,"end":92.67,"sentiment":"neutral","sentiment_score":-0.015879633969494274},{"text":"Yeah.","start":94.81,"end":95.31,"sentiment":"neutral","sentiment_score":-0.006973064504563808},{"text":"Whereas you guys celebrate Labor Day earlier in the year?","start":96.845,"end":100.065,"sentiment":"neutral","sentiment_score":-0.017604151181876658},{"text":"Yeah.","start":100.925,"end":101.425,"sentiment":"neutral","sentiment_score":-0.08541490137577057},{"text":"We didn't either.","start":105.165,"end":106.125,"sentiment":"neutral","sentiment_score":-0.2728862216075261}],"sentiment":"neutral","sentiment_score":-0.05446570819582452,"num_words":22,"start":89.77,"end":106.125},{"sentences":[{"text":"Outrageous and so on Australian in my opinion.","start":106.125,"end":108.465,"sentiment":"negative","sentiment_score":-0.46209973096847534},{"text":"Yeah.","start":113.9,"end":114.4,"sentiment":"neutral","sentiment_score":-0.04912462830543518},{"text":"Under a Sunday next year.","start":115.26,"end":117.66,"sentiment":"neutral","sentiment_score":-0.06385364755988121},{"text":"Yeah.","start":117.66,"end":118.16,"sentiment":"neutral","sentiment_score":-0.05587409436702728},{"text":"I know.","start":118.78,"end":122.880005,"sentiment":"neutral","sentiment_score":-0.08356457576155663}],"sentiment":"neutral","sentiment_score":-0.25224670351428147,"num_words":17,"start":106.125,"end":122.880005},{"sentences":[{"text":"It's just rude.","start":123.1,"end":124.0,"sentiment":"negative","sentiment_score":-0.7930048902829488},{"text":"Greed.","start":127.045,"end":127.545,"sentiment":"neutral","sentiment_score":-0.1508021354675293},{"text":"That's that's why we went to Walthour to get the days off.","start":128.805,"end":132.105,"sentiment":"neutral","sentiment_score":-0.06438158700863521},{"text":"Oh, that's okay.","start":139.37999,"end":140.26,"sentiment":"neutral","sentiment_score":0.04008919124801954},{"text":"Maybe we'll just take a sneaky one off anyway.","start":140.26,"end":142.28,"sentiment":"neutral","sentiment_score":-0.021598098799586296}],"sentiment":"neutral","sentiment_score":-0.12058968449543629,"num_words":28,"start":123.1,"end":142.28},{"sentences":[{"text":"Yeah.","start":148.34,"end":148.65999,"sentiment":"neutral","sentiment_score":0.13575002551078796},{"text":"Exactly.","start":148.65999,"end":149.15999,"sentiment":"neutral","sentiment_score":0.15174846351146698},{"text":"You find the time sometimes.","start":150.9,"end":152.36,"sentiment":"neutral","sentiment_score":0.12553247064352036},{"text":"Anyway, the reason for my call today was to, as I said, go through the recommendations that we had put together for you.","start":154.535,"end":163.755,"sentiment":"neutral","sentiment_score":0.2414592329574668},{"text":"So that was following the conversation that you had sort of just the beginning of this year, looking at making some alterations to where your superannuation fit and then also looking at your insurance as well.","start":164.535,"end":177.21,"sentiment":"neutral","sentiment_score":0.14009419518212476}],"sentiment":"neutral","sentiment_score":0.17442597313360733,"num_words":66,"start":148.34,"end":177.21},{"sentences":[{"text":"We identified that your insurance policy was maybe a little bit over what you had possibly needed and just kind of bringing that one back in line with your actual needs or insurance.","start":177.59001,"end":189.945,"sentiment":"neutral","sentiment_score":0.015881509830554325},{"text":"So nice and easy one today.","start":190.965,"end":193.30501,"sentiment":"positive","sentiment_score":0.6290314892927805},{"text":"It's it's basically that like, your policy is with AIA, the insurer.","start":193.605,"end":199.48,"sentiment":"neutral","sentiment_score":0.1745288943250974},{"text":"And what we're wanting to do is just currently, you have 292,000 and some change.","start":199.78,"end":205.4,"sentiment":"neutral","sentiment_score":0.08639266217748325},{"text":"So it's 2 $9.02 $1.06 2 and 50¢, and that that cover that amount is on your life insurance and on your total permanent facility.","start":205.46,"end":213.53499,"sentiment":"neutral","sentiment_score":0.07113906073694427}],"sentiment":"neutral","sentiment_score":0.10439836536016729,"num_words":91,"start":177.59001,"end":213.53499},{"sentences":[{"text":"It currently costs you 2,002 thousand and $23 a a a year.","start":213.83499,"end":222.34499,"sentiment":"neutral","sentiment_score":0.014621302175025145},{"text":"Oh, sorry.","start":224.58,"end":225.22,"sentiment":"neutral","sentiment_score":-0.009651685133576393},{"text":"2,938.","start":225.22,"end":227.06,"sentiment":"neutral","sentiment_score":-0.026936599984765053},{"text":"Sorry.","start":227.06,"end":227.45999,"sentiment":"neutral","sentiment_score":-0.0868510901927948},{"text":"Sorry.","start":227.45999,"end":227.78,"sentiment":"neutral","sentiment_score":-0.06845521926879883}],"sentiment":"neutral","sentiment_score":-0.0015347443301888073,"num_words":17,"start":213.83499,"end":227.78},{"sentences":[{"text":"Fixing up my premium.","start":227.78,"end":229.0,"sentiment":"neutral","sentiment_score":-0.04702553804963827},{"text":"So 2,938.","start":229.06,"end":231.14,"sentiment":"neutral","sentiment_score":0.03582598641514778},{"text":"What we wanted to do is we wanted to decrease it down to the 16 oh, sorry.","start":231.14,"end":235.94,"sentiment":"neutral","sentiment_score":0.10087019599535886},{"text":"160,000.","start":235.94,"end":238.005,"sentiment":"neutral","sentiment_score":0.1680322289466858},{"text":"So just 160,000 flat.","start":238.005,"end":239.785,"sentiment":"neutral","sentiment_score":0.3187425211071968}],"sentiment":"neutral","sentiment_score":0.10861948092601129,"num_words":28,"start":227.78,"end":239.785},{"sentences":[{"text":"And that basically brings you back in line with with just what what you need.","start":240.245,"end":246.325,"sentiment":"positive","sentiment_score":0.4078494071960449},{"text":"So it it covers off the debt the debts that you have and and just wipes that out.","start":246.325,"end":251.5,"sentiment":"neutral","sentiment_score":0.2114500188165241},{"text":"So that way, basically, if anything happens to you, the car's paid out and the the mortgage is paid out, and you guys are left debt free from the insurance policy.","start":251.5,"end":261.12,"sentiment":"neutral","sentiment_score":0.1315329688931665},{"text":"Then, obviously, your superannuation fund is still there, so there's still sort of that $250,000 that's there and available in the event that something happens, but you still have that as a additional benefit.","start":261.18,"end":273.145,"sentiment":"neutral","sentiment_score":0.20217087821048849},{"text":"But the insurance policy is just there to wipe out that debt.","start":273.76498,"end":276.905,"sentiment":"neutral","sentiment_score":0.0633202859510978}],"sentiment":"neutral","sentiment_score":0.19668197066269139,"num_words":110,"start":240.245,"end":276.905},{"sentences":[{"text":"And that basically making that alteration decreases for premiums by $900 a year.","start":277.605,"end":284.03,"sentiment":"positive","sentiment_score":0.34728150872083813},{"text":"So it brings the premiums back to $2,036 per annum rather than rather than basically the 2,900.","start":284.03,"end":291.79,"sentiment":"neutral","sentiment_score":0.31663749586133394},{"text":"So it's 2,000 938.","start":291.79,"end":293.595,"sentiment":"neutral","sentiment_score":0.16134289279580116},{"text":"So it's a a pretty significant savings for you to be able to keep into the the superannuation funds and and keep, you know, keep staying invested.","start":294.475,"end":305.135,"sentiment":"positive","sentiment_score":0.42267561952273053},{"text":"Realistically, staying invested stays there, and realistically, we just we don't need the the policy to the same extent anymore.","start":305.435,"end":313.02,"sentiment":"neutral","sentiment_score":-0.0011645212769508361}],"sentiment":"neutral","sentiment_score":0.270763208836685,"num_words":81,"start":277.605,"end":313.02},{"sentences":[{"text":"So at this stage, it's probably gonna be a a matter of kind of every twelve months to two years just dropping that policy back until you're in a position of basically being what we call self insured.","start":313.4,"end":324.36502,"sentiment":"neutral","sentiment_score":-0.03678145097862733},{"text":"So it means that you don't need that policy anymore, and that'll be the debt free lifestyle.","start":325.065,"end":329.405,"sentiment":"neutral","sentiment_score":-0.03491062429897925},{"text":"So recommending that we do that, which are the documents in there for you to be able to sign off, authorize, and accept a decrease on that one, which is great.","start":334.12003,"end":342.92,"sentiment":"neutral","sentiment_score":0.20764164049779216},{"text":"The other recommendation was that we had a look at your superannuation fund, the investments that you hold, and we just wanna make a few tweaks to some of the assets that you hold within your fund.","start":342.92,"end":352.995,"sentiment":"neutral","sentiment_score":0.14848671410534833},{"text":"And that's just to basically decrease the overall cost that your fund is paying for the asset that you hold, but also to just kind of bring the portfolio up in line with where the market's moving.","start":353.295,"end":369.84,"sentiment":"neutral","sentiment_score":0.21953815322470022}],"sentiment":"neutral","sentiment_score":0.11289146997733042,"num_words":160,"start":313.4,"end":369.84},{"sentences":[{"text":"Because, obviously, the market the market changes all the time, and and there's new new things that pop up and and to occur.","start":369.9,"end":376.365,"sentiment":"neutral","sentiment_score":0.03538883914766104},{"text":"So we always wanna sort of keep our finger on the pulse and make slight changes when we when we need to.","start":376.665,"end":381.565,"sentiment":"neutral","sentiment_score":0.1932610725475983},{"text":"Yeah.","start":382.985,"end":383.465,"sentiment":"neutral","sentiment_score":0.12444461137056352},{"text":"The great thing about this is we're getting rid of some of the more costly assets that you have in your fund and dropping them back and going a little bit more towards the ETF or or index route, which just overall drops the costs for the investment fee.","start":383.465,"end":400.305,"sentiment":"neutral","sentiment_score":0.14480397538567075},{"text":"So currently, your investment fee is about $1,200 a year.","start":400.38498,"end":403.745,"sentiment":"neutral","sentiment_score":0.13913260400295258}],"sentiment":"neutral","sentiment_score":0.1302557365880126,"num_words":105,"start":369.9,"end":403.745},{"sentences":[{"text":"This is gonna drop it back back to $500.","start":403.745,"end":406.245,"sentiment":"neutral","sentiment_score":0.1718948052989112},{"text":"So it's a a good $700 savings per annum that you're gonna have back within your fund.","start":406.38498,"end":411.525,"sentiment":"positive","sentiment_score":0.34392564612276416},{"text":"Yeah.","start":412.065,"end":412.565,"sentiment":"neutral","sentiment_score":0.21368837356567383},{"text":"But you're not paying.","start":412.865,"end":414.005,"sentiment":"neutral","sentiment_score":0.2684914506971836},{"text":"And the and the return or the historical return along the portfolios is really well in line.","start":415.36,"end":420.96,"sentiment":"positive","sentiment_score":0.6224841791040757}],"sentiment":"positive","sentiment_score":0.4013265511021018,"num_words":48,"start":403.745,"end":420.96},{"sentences":[{"text":"Like, don't be wrong.","start":420.96,"end":421.68,"sentiment":"positive","sentiment_score":0.47099871933460236},{"text":"Your portfolio has performed really well.","start":421.68,"end":424.25998,"sentiment":"positive","sentiment_score":0.6051156123479208},{"text":"I am I am actually not upset with how your portfolio has gone at all, but know, we can still always make improvements, and making those slight tweaks and changes is really, really good.","start":424.31998,"end":436.095,"sentiment":"positive","sentiment_score":0.44357936237664786},{"text":"I did put a portfolio report for you in the documents that I sent.","start":436.155,"end":440.495,"sentiment":"neutral","sentiment_score":0.15557778041277612},{"text":"It's changed to what you're probably normally used to, but I I it's probably a little bit more of, like, a user friendly version of it for you for you to be able to say.","start":440.875,"end":452.02,"sentiment":"neutral","sentiment_score":0.10086238607764245}],"sentiment":"neutral","sentiment_score":0.2828457990400894,"num_words":93,"start":420.96,"end":452.02},{"sentences":[{"text":"Now because yours and your wife's account are connected, the report does pull with a connected view for the two of you.","start":452.08,"end":457.7,"sentiment":"neutral","sentiment_score":0.1751159063794396},{"text":"But overall, like, the portfolios have done really, really well in their performance, which is nice.","start":459.175,"end":464.79498,"sentiment":"positive","sentiment_score":0.5012483261525631},{"text":"You hold like, you you're still in a bit of an aggressive position, so you're sort of still sitting in, like, a seventy seventy to 75% growth investment.","start":465.255,"end":475.96,"sentiment":"neutral","sentiment_score":0.17542592555816686},{"text":"So it obviously, the waiting fluctuates all the time, but but you're still sitting a little bit on that aggressive side, which is there because you do have the the you do have the time frame.","start":476.42,"end":491.915,"sentiment":"neutral","sentiment_score":0.04772736882377002},{"text":"You have the time frame before you're gonna be accessing the funds.","start":492.61502,"end":495.575,"sentiment":"neutral","sentiment_score":0.03792482179900011}],"sentiment":"neutral","sentiment_score":0.16629589661106206,"num_words":114,"start":452.08,"end":495.575},{"sentences":[{"text":"So I'm not concerned about you staying in that little bit more of an aggressive structure for now, But we're just kind of, yeah, just making slight alterations.","start":495.575,"end":504.91,"sentiment":"neutral","sentiment_score":-0.006586336630529591},{"text":"So some of the biggest alterations that you're gonna see or some of the biggest tweaks, we're dropping out of Bennelong, and you have a a ClearBridge infrastructure fund as well.","start":504.91,"end":514.35004,"sentiment":"neutral","sentiment_score":-0.0038362169570680107},{"text":"So we're dropping both of them completely.","start":514.35004,"end":516.21,"sentiment":"neutral","sentiment_score":-0.01064352664564337},{"text":"Just because they just haven't quite been pulling their weight to where we would want them to be, and we're just rediversifying into other assets.","start":516.955,"end":524.895,"sentiment":"neutral","sentiment_score":-0.011540379896759987},{"text":"Benelong's moving straight over into a another Australian equity fund, and we're just moving a little bit more out of infrastructure than what you previously held.","start":526.075,"end":535.98004,"sentiment":"neutral","sentiment_score":0.013294406091937652}],"sentiment":"neutral","sentiment_score":-0.0027410237339492408,"num_words":117,"start":495.575,"end":535.98004},{"sentences":[{"text":"So previously, you had about 8% sitting just in infrastructure.","start":535.98004,"end":540.0,"sentiment":"neutral","sentiment_score":0.003863161988556385},{"text":"We're just kind of pulling out a little bit from there.","start":540.06,"end":542.72003,"sentiment":"neutral","sentiment_score":0.013325937600298361},{"text":"Otherwise, a lot of it's just kind of straight swaps.","start":544.15497,"end":547.615,"sentiment":"neutral","sentiment_score":0.010409033810719847},{"text":"You know, market to market swaps, nothing too different in terms of the actual components, just a cheaper alternative within the same kind of sector.","start":548.315,"end":560.88,"sentiment":"neutral","sentiment_score":0.02162764936685562},{"text":"Yeah.","start":563.18,"end":563.68,"sentiment":"neutral","sentiment_score":0.025380481034517288}],"sentiment":"neutral","sentiment_score":0.015006648891262318,"num_words":57,"start":535.98004,"end":563.68},{"sentences":[{"text":"So a lot of documentation for, I guess, two two little sort of alterations that we're doing.","start":564.86,"end":573.365,"sentiment":"neutral","sentiment_score":0.01492263502715265},{"text":"But the the documents do very much detail, I guess, where you currently are and where we're moving you into.","start":573.745,"end":579.345,"sentiment":"neutral","sentiment_score":0.010854535130783915},{"text":"And, obviously, there's all the fee disclosures that come along with that.","start":579.345,"end":582.805,"sentiment":"neutral","sentiment_score":0.0064410750443736715},{"text":"But the biggest thing is is basically it just comes down to those two two things.","start":583.92,"end":588.33997,"sentiment":"neutral","sentiment_score":0.08337550167925656},{"text":"It's just changing up the assets that you currently hold in your hub twenty four super fund and then just just dropping that insurance policy down to make things cheaper for you.","start":588.8,"end":597.3,"sentiment":"neutral","sentiment_score":0.06187415204476565}],"sentiment":"neutral","sentiment_score":0.03981494114340581,"num_words":97,"start":564.86,"end":597.3},{"sentences":[{"text":"So those are the two main steps that that we're realistically taking this year to make things work better for you.","start":598.175,"end":606.115,"sentiment":"neutral","sentiment_score":0.18690399045035952},{"text":"Yeah.","start":607.77496,"end":608.27496,"sentiment":"neutral","sentiment_score":0.242707759141922},{"text":"So any questions about what we're doing or how it looks?","start":610.495,"end":615.05,"sentiment":"neutral","sentiment_score":0.10915534723211419},{"text":"You're pretty pretty crazy.","start":620.15,"end":622.25,"sentiment":"neutral","sentiment_score":0.12028289400041103},{"text":"No.","start":625.83,"end":626.15,"sentiment":"neutral","sentiment_score":0.08813676238059998}],"sentiment":"neutral","sentiment_score":0.15625443990881505,"num_words":38,"start":598.175,"end":626.15},{"sentences":[{"text":"That's absolutely okay.","start":626.15,"end":627.69,"sentiment":"neutral","sentiment_score":0.20142007370789847},{"text":"So once you have a chance to have a look over the documents and sign them, it's it's all being sent to you electronically through our new CRM.","start":628.47003,"end":638.835,"sentiment":"neutral","sentiment_score":0.06632040966568249},{"text":"So it's not DocuSign that you will receive.","start":639.055,"end":641.855,"sentiment":"neutral","sentiment_score":0.04496696381829679},{"text":"So it looks a little bit different but functions the same way DocuSign did.","start":641.855,"end":645.89996,"sentiment":"neutral","sentiment_score":0.04626913169132812},{"text":"But, basically, it's just it's all internal within our our sort of framework, our network now.","start":645.95996,"end":651.01996,"sentiment":"neutral","sentiment_score":0.082193483132869}],"sentiment":"neutral","sentiment_score":0.06933088371179243,"num_words":69,"start":626.15,"end":651.01996},{"sentences":[{"text":"So the documents come straight back to us within your actual file.","start":651.64,"end":655.48,"sentiment":"neutral","sentiment_score":0.31875161454081535},{"text":"So it's nice and contained.","start":655.48,"end":657.33496,"sentiment":"positive","sentiment_score":0.6474551200866699},{"text":"Not using sort of like a, you know, DocuSign anymore.","start":657.875,"end":662.615,"sentiment":"neutral","sentiment_score":0.0823718988802284},{"text":"Yeah.","start":665.07495,"end":665.475,"sentiment":"neutral","sentiment_score":0.09101104736328124},{"text":"So don't be surprised if it goes to your junk folder because you've never received an email from the system before.","start":665.475,"end":669.975,"sentiment":"neutral","sentiment_score":-0.05226611319397177}],"sentiment":"neutral","sentiment_score":0.1403966660003121,"num_words":49,"start":651.64,"end":669.975},{"sentences":[{"text":"But, yeah, otherwise, everything will continue on as we currently are.","start":671.58997,"end":676.57,"sentiment":"neutral","sentiment_score":0.11553515629334883},{"text":"The the premiums are gonna drop to AIA.","start":677.35,"end":679.61,"sentiment":"neutral","sentiment_score":0.10436597652733326},{"text":"Overall fees will drop for, what are they called, for your sub 24 account.","start":680.79,"end":689.625,"sentiment":"neutral","sentiment_score":0.12080168351531029},{"text":"And, yeah, and everything else is is is all tracking along well.","start":689.925,"end":694.72504,"sentiment":"neutral","sentiment_score":0.28174814333518344},{"text":"I had a look at your account overall and, you know, your contributions are landing in the account nicely.","start":694.72504,"end":700.2,"sentiment":"positive","sentiment_score":0.4272861966961308}],"sentiment":"neutral","sentiment_score":0.23900708684232086,"num_words":64,"start":671.58997,"end":700.2},{"sentences":[{"text":"So there was no I had no qualms or concerns there.","start":700.26,"end":703.72003,"sentiment":"neutral","sentiment_score":0.0941712192513726},{"text":"You know, your your employer is meeting their obligations beautifully, which is always good to say see.","start":703.78,"end":709.8,"sentiment":"positive","sentiment_score":0.36539574581034046},{"text":"And then your your beneficiary is listed as your wife a 100 percent, and that's still valid and binding.","start":711.635,"end":719.255,"sentiment":"neutral","sentiment_score":0.1887555926253921},{"text":"So there's no issues on that front either.","start":719.47504,"end":722.29504,"sentiment":"neutral","sentiment_score":0.12586864456534386},{"text":"Alright.","start":725.88995,"end":726.38995,"sentiment":"positive","sentiment_score":0.4744496345520019}],"sentiment":"neutral","sentiment_score":0.2199172525267516,"num_words":56,"start":700.26,"end":726.38995},{"sentences":[{"text":"Yeah.","start":727.64996,"end":728.13,"sentiment":"neutral","sentiment_score":0.31905466318130493},{"text":"Absolutely.","start":728.13,"end":728.63,"sentiment":"neutral","sentiment_score":0.279072105884552},{"text":"No.","start":728.93,"end":729.17,"sentiment":"neutral","sentiment_score":0.09650181978940964},{"text":"It no qualms at all.","start":729.17,"end":731.50995,"sentiment":"neutral","sentiment_score":0.07357608899474144},{"text":"So I've I've issued those through you, so you're able to have a look over them and sign them.","start":731.97,"end":737.445,"sentiment":"neutral","sentiment_score":0.2171706674914611}],"sentiment":"neutral","sentiment_score":0.19217598948765685,"num_words":27,"start":727.64996,"end":737.445},{"sentences":[{"text":"If there's any questions that do pop up while you like, when you're looking at them, feel free to flick an email through or give me a call.","start":738.14496,"end":744.885,"sentiment":"neutral","sentiment_score":0.12297562676082764},{"text":"And and I'm more than happy to you know, we can delve in a little bit deeper if you had any had any specific questions about any of the assets we're recommending or anything like that.","start":745.58496,"end":753.48004,"sentiment":"positive","sentiment_score":0.4740177978658014},{"text":"I just don't wanna throw too many things at you right now while you may not have them in front of you.","start":753.48004,"end":757.98004,"sentiment":"neutral","sentiment_score":-0.23505927554585718},{"text":"Sorry to get into the nitty gritty numbers.","start":762.12,"end":763.98004,"sentiment":"neutral","sentiment_score":-0.1563816573470831},{"text":"It can be overwhelming.","start":764.04004,"end":765.02,"sentiment":"neutral","sentiment_score":-0.26552461087703705}],"sentiment":"neutral","sentiment_score":0.1328928827365138,"num_words":98,"start":738.14496,"end":765.02},{"sentences":[{"text":"Perfect.","start":768.885,"end":769.385,"sentiment":"positive","sentiment_score":0.3968603014945984},{"text":"Well, did you have any questions at all for me while I had you?","start":769.92505,"end":773.30505,"sentiment":"neutral","sentiment_score":0.10766153516513961},{"text":"Perfect.","start":790.515,"end":791.015,"sentiment":"positive","sentiment_score":0.3337496817111969},{"text":"Amazing.","start":793.235,"end":793.735,"sentiment":"positive","sentiment_score":0.5466576218605042},{"text":"Well, when you have a chance to have a look over them and get them back to me, I'll get everything implemented, and then we'll also let you know once it's all done and dusted, once it's all in place.","start":794.115,"end":803.095,"sentiment":"neutral","sentiment_score":0.1425281323492527}],"sentiment":"neutral","sentiment_score":0.14887112967277827,"num_words":57,"start":768.885,"end":803.095},{"sentences":[{"text":"Yeah.","start":803.315,"end":803.815,"sentiment":"neutral","sentiment_score":0.08333183079957962},{"text":"We'll let you know with the insurance policy and everything.","start":804.38995,"end":806.81,"sentiment":"neutral","sentiment_score":0.06904645301401616},{"text":"But you'll get correspondence from the insurer with, like, you know, letting you know that the policy is obviously being altered, but we'll we'll let you know as well.","start":807.50995,"end":815.05,"sentiment":"neutral","sentiment_score":0.05126530754155126},{"text":"That's okay, Chris.","start":817.52496,"end":818.805,"sentiment":"neutral","sentiment_score":0.20076626042524973},{"text":"Well, I will leave you alone just so you can go and enjoy your afternoon.","start":818.805,"end":821.945,"sentiment":"neutral","sentiment_score":0.21462704340616862}],"sentiment":"neutral","sentiment_score":0.10486542606918976,"num_words":58,"start":803.315,"end":821.945},{"sentences":[{"text":"And is this oh, stop.","start":822.245,"end":829.065,"sentiment":"neutral","sentiment_score":-0.02841674778610468},{"text":"What are you doing?","start":829.685,"end":830.825,"sentiment":"neutral","sentiment_score":0.0013986479025334115},{"text":"Oh, are you doing it yourself?","start":833.45,"end":835.63,"sentiment":"neutral","sentiment_score":0.033247409077982105},{"text":"Oh, should get you over to my house.","start":839.29,"end":841.05,"sentiment":"neutral","sentiment_score":0.14129226841032505},{"text":"I need one of them.","start":841.05,"end":842.19,"sentiment":"neutral","sentiment_score":0.07544051110744476}],"sentiment":"neutral","sentiment_score":0.0560905717845474,"num_words":28,"start":822.245,"end":842.19},{"sentences":[{"text":"It's a little bit less It's a little less gold than what it is down there.","start":849.825,"end":853.445,"sentiment":"neutral","sentiment_score":0.09278408149839379},{"text":"I mean no.","start":860.8,"end":863.38,"sentiment":"neutral","sentiment_score":-0.054232181360324226},{"text":"I mean, it's a bit overcast right now.","start":864.16,"end":865.92,"sentiment":"neutral","sentiment_score":-0.07333007827401161},{"text":"A little bit of rain hanging around.","start":865.92,"end":867.54,"sentiment":"neutral","sentiment_score":-0.07224412634968758},{"text":"Yeah.","start":868.0,"end":868.39996,"sentiment":"neutral","sentiment_score":0.023598898202180862}],"sentiment":"neutral","sentiment_score":0.007231375641588654,"num_words":35,"start":849.825,"end":868.39996},{"sentences":[{"text":"Nothing nothing unusual for the sunny state.","start":868.39996,"end":870.5,"sentiment":"neutral","sentiment_score":0.0036540619496788296},{"text":"But, no, like, it's it's t shirt and shorts, weather's still not cold at all.","start":871.985,"end":877.52496,"sentiment":"neutral","sentiment_score":-0.04154832609929145},{"text":"Yeah.","start":881.345,"end":881.845,"sentiment":"neutral","sentiment_score":0.019124768674373627},{"text":"Like, realistically, even when it gets the coldest, like, it's a pair of jeans and a t shirt, we we don't get really, really that cold.","start":881.985,"end":888.91003,"sentiment":"neutral","sentiment_score":-0.04770325894395892},{"text":"Yeah.","start":894.41003,"end":894.91003,"sentiment":"neutral","sentiment_score":0.009490443393588066}],"sentiment":"neutral","sentiment_score":-0.0361863195663318,"num_words":50,"start":868.39996,"end":894.91003},{"sentences":[{"text":"You guys get a bit you guys get way colder than we do on so.","start":895.21,"end":899.55,"sentiment":"neutral","sentiment_score":-0.08570906122525533},{"text":"Oh, that's good.","start":911.765,"end":912.66504,"sentiment":"neutral","sentiment_score":0.1624458134174347},{"text":"Because normally yeah.","start":914.99,"end":919.63,"sentiment":"neutral","sentiment_score":0.03477783811589082},{"text":"Well, normally, straight after Easter, like, between Easter and Mother's Day, the the weather always kinda turns and gets real chilly real fast.","start":919.63,"end":928.11,"sentiment":"neutral","sentiment_score":-0.028109059810800398},{"text":"But if you guys if you guys are still experiencing some decent days, then luck may be on your side for a not so cold winter.","start":928.11,"end":936.92505,"sentiment":"neutral","sentiment_score":0.018943278262248404}],"sentiment":"neutral","sentiment_score":-0.012113544351554343,"num_words":70,"start":895.21,"end":936.92505},{"sentences":[{"text":"Oh, okay.","start":950.6,"end":951.8,"sentiment":"neutral","sentiment_score":0.06042446196079254},{"text":"Yeah.","start":951.8,"end":952.27997,"sentiment":"neutral","sentiment_score":0.041831109672784805},{"text":"So it's coming.","start":952.27997,"end":954.255,"sentiment":"neutral","sentiment_score":0.0907260204354922},{"text":"Oh, no.","start":957.435,"end":958.095,"sentiment":"neutral","sentiment_score":0.00921832025051117},{"text":"Well, I wish you I'm sending all of the waltz down to you as much as I can.","start":960.07495,"end":965.055,"sentiment":"neutral","sentiment_score":0.28052445294128525}],"sentiment":"neutral","sentiment_score":0.2116436495517309,"num_words":26,"start":950.6,"end":965.055},{"sentences":[{"text":"Oh, well, good luck with the bathroom windows.","start":969.8,"end":972.36005,"sentiment":"positive","sentiment_score":0.5332727320492268},{"text":"I hope they go well and there's no surprises that jump out.","start":972.36005,"end":975.9,"sentiment":"positive","sentiment_score":0.43486350278059643},{"text":"Yeah.","start":992.39,"end":992.89,"sentiment":"neutral","sentiment_score":-0.003056030720472336},{"text":"Sometimes you wanna just move your furniture around, and sometimes you just wanna rip out your bathroom.","start":1000.87,"end":1005.27,"sentiment":"neutral","sentiment_score":-0.11728247605702456},{"text":"You know?","start":1005.27,"end":1005.85004,"sentiment":"neutral","sentiment_score":-0.057294752448797226}],"sentiment":"neutral","sentiment_score":0.18432740652933716,"num_words":40,"start":969.8,"end":1005.85004},{"sentences":[{"text":"Yeah.","start":1015.685,"end":1016.185,"sentiment":"neutral","sentiment_score":0.04612607881426811},{"text":"Sit down on your chin.","start":1023.74,"end":1025.2,"sentiment":"neutral","sentiment_score":0.07320706695318221},{"text":"Have a nice bench seat so that way you don't have to have one of those, like, plastic chairs.","start":1026.38,"end":1031.04,"sentiment":"neutral","sentiment_score":0.1497732910670732},{"text":"Yeah.","start":1031.42,"end":1031.92,"sentiment":"neutral","sentiment_score":0.09961317479610445},{"text":"Get get get one of the ceilings that rains so that way it's just a beautiful rainforest the whole time.","start":1035.475,"end":1041.1749,"sentiment":"neutral","sentiment_score":0.21818705797195434}],"sentiment":"neutral","sentiment_score":0.16785235387151656,"num_words":46,"start":1015.685,"end":1041.1749},{"sentences":[{"text":"Correct.","start":1046.13,"end":1046.5299,"sentiment":"neutral","sentiment_score":0.05805312842130661},{"text":"Yeah.","start":1046.5299,"end":1046.85,"sentiment":"neutral","sentiment_score":0.023026136681437492},{"text":"That's my issue.","start":1046.85,"end":1047.75,"sentiment":"neutral","sentiment_score":-0.050502851605415344},{"text":"Well, good luck with it.","start":1052.0499,"end":1053.73,"sentiment":"positive","sentiment_score":0.6307235419750213},{"text":"You'll have to send me a photo when you're all done.","start":1053.73,"end":1055.99,"sentiment":"neutral","sentiment_score":0.13920656049793417}],"sentiment":"neutral","sentiment_score":0.21973621836375623,"num_words":21,"start":1046.13,"end":1055.99},{"sentences":[{"text":"I look forward to it.","start":1058.225,"end":1059.445,"sentiment":"positive","sentiment_score":0.5319273769855499},{"text":"Not a problem, Chris.","start":1059.6649,"end":1060.885,"sentiment":"neutral","sentiment_score":0.25327221490442753},{"text":"You have a good one.","start":1061.1849,"end":1062.405,"sentiment":"positive","sentiment_score":0.47623432874679567},{"text":"I will.","start":1064.225,"end":1064.885,"sentiment":"neutral","sentiment_score":0.2620045840740204},{"text":"Bye.","start":1064.945,"end":1065.445,"sentiment":"neutral","sentiment_score":0.18250992894172668}],"sentiment":"positive","sentiment_score":0.39767155796289444,"num_words":17,"start":1058.225,"end":1065.445}]}}]},{"alternatives":[{"transcript":"Hello. Chris speaking. Hi. How are you going? Good. Thanks. Yes. Yes. Yep. Christopher Fenwick. 20 Burnside. 1971. That's it. No. No. We didn't have a public holiday yesterday. No. Just normal day delay for me. Yep. Yes. Exactly. Yep. Yep. You gotta do it. That's right. You gotta do it. Yeah. Exactly. Yeah. Yeah. Oh, it was yours for the other day. Yes. Okay. Yep. Yep. Yep. Yep. Yes. Yes. So we we didn't get Anzac Day as a public holiday. I and I rec and next apparently, next year, we don't get it as well. Yeah. Because it falls on a Saturday. Yeah. Yes. That's right. That will fall on a Sunday next year, so we don't get it. Yeah. It is. That's what we work for. There's a you know, I'm supporting. Exactly. Exactly. Right. Yeah. No. Oh, no. But anyway. Well, that's exactly right. When you have RTOs and SICKIES, that's right. You make your own. Yeah. You do. Yes. Yes. Yes. Yes. Yes. Yep. Yep. Okay. Yeah. Yeah. Yeah. Yep. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Five. Yes. Yes. Yes. Yes. That's right. Yes. Yes. That's it. I got you. Yeah. Yes. Yes. Yes. Yep. Yep. Yes. Okay. Yes. Yes. Yes. Yes. Yes. Yep. Yes. Yes. Yes. Yes. Yeah. Yeah. Package. That's right. Yep. Yep. Yeah. Yeah. Yes. Yes. Yeah. Yep. Yes. Yes. Yes. Yes. Yeah. Yeah. Yeah. Yes. Yep. Yeah. Yep. Yeah. Alright. Yeah. Yeah. Yeah. Yep. Okay. Yes. Yes. Yes. Yes. Yeah. As well. Yeah. Sounds good. Nah. Nah. Nah. Nah. You're doing well. You're doing well. Yes. Yeah. Yes. I am. I am. Yeah. No. Yep. Yep. Yep. Yes. Yes. Awesome. Yes. Yes. Yes. Yes. Yep. Yep. Can't. Yep. Yep. K. Yes. Yes. Yes. Yes. Yes, sir. Yes. Yes. Yes. Yes. Yes. Yes. Thank you. Yep. It all sounds really good. Yeah. Yep. Yep. Yep. Yep. K. Yes. Yeah. No. I got yeah. Yeah. Yeah. Yeah. Yep. No. No. No. No. Everything's been good. Yep. Yeah. At this stage. Yes. No. No. No. Nothing's not I don't need views. You you you you said it all, really. Yeah. What we needed to do. So yeah. No. I'm all good. Yep. Yep. Yep. That's been done. Too easy. Okay. Yes. Yes. Okay. Thank you. Yep. Yep. Don't trust me. I don't. I'm not I'm I'm doing in the middle of a bit of renovation. So yeah. Yeah. So now the bathroom. Yeah. Yeah. Yeah. Just yeah. Yeah. Yeah. I'm pretty handy, man. Love that. Yeah. Do you? Oh, actually, I would love to come to Queensland again. I love it. I love it up there. That's home, I reckon. Yes. It is. Yeah. I know. I know. It's better in court and better weather, I reckon, anyway. It wouldn't be super cold now, is it? What's your weather like? Yeah. Yep. Yeah. Yeah. Yeah. That's yeah. Yeah. That's what you want. I'll rather live in like that all day. Yep. Yeah, man. I would. Yeah. So here, as soon as the weather changes, beanie, jacket, pants, furman, everything. We yes. We do. But lately, touch wood, lately, we have been really good weather wise. We have had some nice, really, days lately. Yeah. Yeah. Touch wood. So I know there's some yeah. Yeah. Normally, it's cheap. Yeah. Absolutely. We're exactly right. Yep. Yeah. Yeah. There is. Exactly. At the moment, we had, like, three weeks in a row and been really nice. But I think Thursday's gonna change because I've heard it was gonna be, like, 11 degrees all day long. Yeah. Yeah. Yeah. It's coming, darling. It's coming. Yeah. Yeah. But anyway, for that one. Thank you. Thank you. You're legit. You're legit. Yes. Yeah. Yeah. No. I think I'm on the home run. Look, you know, the bathroom and reno was probably done eight years ago. So it's it's nothing wrong with it. People look at me and laugh at me saying, what the hell do I have? I'll have this. But it's the colors these days now. You know, you gotta change color. And all this modern stuff now is coming and so okay. Yep. That is it. Exactly right. Yeah. Yeah. Yeah. Now, you know, you see all these walk in showers, you know, no basements, no nothing, just walking. I'm thinking, yeah, it's not a probably a bad idea because I'm actually getting older. I'll be able to walk my wheelchair in there one day and put a handrail up here. Alright. Exactly. Yes. Exactly. Like, on the side. Yep. Yep. Yeah. Good thinking. And then I won't wanna get out till the whole world runs out there. But anyway exactly. Yeah. And anyway Thank you. I will. Yeah. I will. Thank you. Yeah. Take care. Look after yourself. Stay safe. Bye. 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Chris speaking. Hi. How are you going? Good.\n\nThanks. Yes. Yes. Yep. Christopher Fenwick.\n\n20 Burnside. 1971. That's it. No. No.\n\nWe didn't have a public holiday yesterday. No. Just normal day delay for me. Yep. Yes.\n\nExactly. Yep. Yep. You gotta do it. That's right.\n\nYou gotta do it. Yeah. Exactly. Yeah. Yeah.\n\nOh, it was yours for the other day. Yes. Okay. Yep. Yep.\n\nYep. Yep. Yes. Yes. So we we didn't get Anzac Day as a public holiday.\n\nI and I rec and next apparently, next year, we don't get it as well. Yeah. Because it falls on a Saturday. Yeah. Yes.\n\nThat's right. That will fall on a Sunday next year, so we don't get it. Yeah. It is. That's what we work for.\n\nThere's a you know, I'm supporting. Exactly. Exactly. Right. Yeah.\n\nNo. Oh, no. But anyway. Well, that's exactly right. When you have RTOs and SICKIES, that's right.\n\nYou make your own. Yeah. You do. Yes. Yes.\n\nYes. Yes. Yes. Yep. Yep.\n\nOkay. Yeah. Yeah. Yeah. Yep.\n\nYes. Yes. Yes. Yes. Yes.\n\nYes. Yes. Yes. Five. Yes.\n\nYes. Yes. Yes. That's right. Yes.\n\nYes. That's it. I got you. Yeah. Yes.\n\nYes. Yes. Yep. Yep. Yes.\n\nOkay. Yes. Yes. Yes. Yes.\n\nYes. Yep. Yes. Yes. Yes.\n\nYes. Yeah. Yeah. Package. That's right.\n\nYep. Yep. Yeah. Yeah. Yes.\n\nYes. Yeah. Yep. Yes. Yes.\n\nYes. Yes. Yeah. Yeah. Yeah.\n\nYes. Yep. Yeah. Yep. Yeah.\n\nAlright. Yeah. Yeah. Yeah. Yep.\n\nOkay. Yes. Yes. Yes. Yes.\n\nYeah. As well. Yeah. Sounds good. Nah.\n\nNah. Nah. Nah. You're doing well. You're doing well.\n\nYes. Yeah. Yes. I am. I am.\n\nYeah. No. Yep. Yep. Yep.\n\nYes. Yes. Awesome. Yes. Yes.\n\nYes. Yes. Yep. Yep. Can't.\n\nYep. Yep. K. Yes. Yes.\n\nYes. Yes. Yes, sir. Yes. Yes.\n\nYes. Yes. Yes. Yes. Thank you.\n\nYep. It all sounds really good. Yeah. Yep. Yep.\n\nYep. Yep. K. Yes. Yeah.\n\nNo. I got yeah. Yeah. Yeah. Yeah.\n\nYep. No. No. No. No.\n\nEverything's been good. Yep. Yeah. At this stage. Yes.\n\nNo. No. No. Nothing's not I don't need views. You you you you said it all, really.\n\nYeah. What we needed to do. So yeah. No. I'm all good.\n\nYep. Yep. Yep. That's been done. Too easy.\n\nOkay. Yes. Yes. Okay. Thank you.\n\nYep. Yep. Don't trust me. I don't. I'm not I'm I'm doing in the middle of a bit of renovation.\n\nSo yeah. Yeah. So now the bathroom. Yeah. Yeah.\n\nYeah. Just yeah. Yeah. Yeah. I'm pretty handy, man.\n\nLove that. Yeah. Do you? Oh, actually, I would love to come to Queensland again. I love it.\n\nI love it up there. That's home, I reckon. Yes. It is. Yeah.\n\nI know. I know. It's better in court and better weather, I reckon, anyway. It wouldn't be super cold now, is it? What's your weather like?\n\nYeah. Yep. Yeah. Yeah. Yeah.\n\nThat's yeah. Yeah. That's what you want. I'll rather live in like that all day. Yep.\n\nYeah, man. I would. Yeah. So here, as soon as the weather changes, beanie, jacket, pants, furman, everything. We yes.\n\nWe do. But lately, touch wood, lately, we have been really good weather wise. We have had some nice, really, days lately. Yeah. Yeah.\n\nTouch wood. So I know there's some yeah. Yeah. Normally, it's cheap. Yeah.\n\nAbsolutely. We're exactly right. Yep. Yeah. Yeah.\n\nThere is. Exactly. At the moment, we had, like, three weeks in a row and been really nice. But I think Thursday's gonna change because I've heard it was gonna be, like, 11 degrees all day long. Yeah.\n\nYeah. Yeah. It's coming, darling. It's coming. Yeah.\n\nYeah. But anyway, for that one. Thank you. Thank you. You're legit.\n\nYou're legit. Yes. Yeah. Yeah. No.\n\nI think I'm on the home run. Look, you know, the bathroom and reno was probably done eight years ago. So it's it's nothing wrong with it. People look at me and laugh at me saying, what the hell do I have? I'll have this.\n\nBut it's the colors these days now. You know, you gotta change color. And all this modern stuff now is coming and so okay. Yep. That is it.\n\nExactly right. Yeah. Yeah. Yeah. Now, you know, you see all these walk in showers, you know, no basements, no nothing, just walking.\n\nI'm thinking, yeah, it's not a probably a bad idea because I'm actually getting older. I'll be able to walk my wheelchair in there one day and put a handrail up here. Alright. Exactly. Yes.\n\nExactly. Like, on the side. Yep. Yep. Yeah.\n\nGood thinking. And then I won't wanna get out till the whole world runs out there. But anyway exactly. Yeah. And anyway Thank you.\n\nI will. Yeah. I will. Thank you. Yeah.\n\nTake care. Look after yourself. Stay safe. Bye. 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it was gonna be, like, 11 degrees all day long.","start":944.24,"end":949.77997,"sentiment":"neutral","sentiment_score":-0.004042130813008714},{"text":"Yeah.","start":949.83997,"end":950.33997,"sentiment":"neutral","sentiment_score":0.03475178778171539}],"sentiment":"neutral","sentiment_score":0.1248363108097692,"num_words":38,"start":935.95496,"end":950.33997},{"sentences":[{"text":"Yeah.","start":952.64,"end":953.14,"sentiment":"neutral","sentiment_score":0.04402921348810196},{"text":"Yeah.","start":953.2,"end":953.7,"sentiment":"neutral","sentiment_score":0.08642307668924332},{"text":"It's coming, darling.","start":954.48,"end":955.6,"sentiment":"positive","sentiment_score":0.3465075691541036},{"text":"It's 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legit.","start":966.125,"end":966.945,"sentiment":"positive","sentiment_score":0.6782113313674927}],"sentiment":"positive","sentiment_score":0.33819685674582917,"num_words":12,"start":958.84503,"end":966.945},{"sentences":[{"text":"You're legit.","start":967.165,"end":967.985,"sentiment":"positive","sentiment_score":0.602856457233429},{"text":"Yes.","start":976.23,"end":976.73,"sentiment":"neutral","sentiment_score":0.13633495569229126},{"text":"Yeah.","start":976.79004,"end":977.19,"sentiment":"neutral","sentiment_score":0.1051941066980362},{"text":"Yeah.","start":977.19,"end":977.69,"sentiment":"neutral","sentiment_score":0.07592809200286865},{"text":"No.","start":977.75,"end":978.07,"sentiment":"neutral","sentiment_score":0.025377176702022552}],"sentiment":"neutral","sentiment_score":0.25809120759367943,"num_words":6,"start":967.165,"end":978.07},{"sentences":[{"text":"I think I'm on the home run.","start":978.07,"end":979.59,"sentiment":"neutral","sentiment_score":0.05504832948957171},{"text":"Look, you know, the bathroom and reno was probably done eight years ago.","start":979.59,"end":983.61,"sentiment":"neutral","sentiment_score":0.06872564754807033},{"text":"So it's it's nothing wrong with it.","start":984.02496,"end":986.985,"sentiment":"neutral","sentiment_score":0.11242286541632243},{"text":"People look at me and laugh at me saying, what the hell do I have?","start":986.985,"end":990.02496,"sentiment":"neutral","sentiment_score":-0.1069013404349486},{"text":"I'll have this.","start":990.02496,"end":991.245,"sentiment":"neutral","sentiment_score":-0.022773200646042824}],"sentiment":"neutral","sentiment_score":0.008753157200084792,"num_words":45,"start":978.07,"end":991.245},{"sentences":[{"text":"But it's the colors these days now.","start":991.625,"end":993.625,"sentiment":"neutral","sentiment_score":-0.011684576315539224},{"text":"You know, you gotta change color.","start":993.625,"end":995.165,"sentiment":"neutral","sentiment_score":-0.010912359381715456},{"text":"And all this modern stuff now is coming and so okay.","start":996.29004,"end":999.83,"sentiment":"neutral","sentiment_score":0.026278357275507667},{"text":"Yep.","start":999.97003,"end":1000.47003,"sentiment":"neutral","sentiment_score":-0.011048667132854462},{"text":"That is it.","start":1001.33,"end":1005.89,"sentiment":"neutral","sentiment_score":-0.06417293598254521}],"sentiment":"neutral","sentiment_score":-0.0022061334124633242,"num_words":28,"start":991.625,"end":1005.89},{"sentences":[{"text":"Exactly right.","start":1005.89,"end":1006.93,"sentiment":"neutral","sentiment_score":0.035146404057741165},{"text":"Yeah.","start":1006.93,"end":1007.25,"sentiment":"neutral","sentiment_score":0.017611753195524216},{"text":"Yeah.","start":1007.25,"end":1007.49005,"sentiment":"neutral","sentiment_score":0.01769140362739563},{"text":"Yeah.","start":1007.49005,"end":1007.99005,"sentiment":"neutral","sentiment_score":0.01742146909236908},{"text":"Now, you know, you see all these walk in showers, you know, no basements, no nothing, just walking.","start":1008.29004,"end":1014.895,"sentiment":"neutral","sentiment_score":0.0125186947795252}],"sentiment":"neutral","sentiment_score":0.015145823480966299,"num_words":23,"start":1005.89,"end":1014.895},{"sentences":[{"text":"I'm thinking, yeah, it's not a probably a bad idea because I'm actually getting older.","start":1015.435,"end":1019.515,"sentiment":"neutral","sentiment_score":0.04221037266155084},{"text":"I'll be able to walk my wheelchair in there one day and put a handrail up here.","start":1019.515,"end":1025.195,"sentiment":"neutral","sentiment_score":0.10307416210279745},{"text":"Alright.","start":1025.195,"end":1025.695,"sentiment":"neutral","sentiment_score":0.1377721130847931},{"text":"Exactly.","start":1030.77,"end":1031.27,"sentiment":"neutral","sentiment_score":0.11494247615337372},{"text":"Yes.","start":1031.49,"end":1031.99,"sentiment":"neutral","sentiment_score":0.09975652396678925}],"sentiment":"neutral","sentiment_score":0.0782253559678793,"num_words":35,"start":1015.435,"end":1031.99},{"sentences":[{"text":"Exactly.","start":1032.0499,"end":1032.5499,"sentiment":"neutral","sentiment_score":0.08689843863248825},{"text":"Like, on the side.","start":1032.61,"end":1033.57,"sentiment":"neutral","sentiment_score":0.08117741346359253},{"text":"Yep.","start":1033.57,"end":1033.8099,"sentiment":"neutral","sentiment_score":0.10338228940963744},{"text":"Yep.","start":1033.8099,"end":1034.3099,"sentiment":"neutral","sentiment_score":0.11052531003952026},{"text":"Yeah.","start":1035.01,"end":1035.33,"sentiment":"neutral","sentiment_score":0.1496170312166214}],"sentiment":"neutral","sentiment_score":0.09689159039407969,"num_words":8,"start":1032.0499,"end":1035.33},{"sentences":[{"text":"Good thinking.","start":1035.33,"end":1036.07,"sentiment":"neutral","sentiment_score":0.18050961941480637},{"text":"And then I won't wanna get out till the whole world runs out there.","start":1043.1849,"end":1046.1649,"sentiment":"neutral","sentiment_score":0.0810622793755361},{"text":"But anyway exactly.","start":1046.625,"end":1048.8049,"sentiment":"neutral","sentiment_score":-0.0038813212886452675},{"text":"Yeah.","start":1049.4249,"end":1049.9249,"sentiment":"neutral","sentiment_score":-0.006532160099595785},{"text":"And anyway Thank you.","start":1050.7849,"end":1055.1,"sentiment":"neutral","sentiment_score":0.13081214763224125}],"sentiment":"neutral","sentiment_score":0.08337348402710631,"num_words":24,"start":1035.33,"end":1055.1},{"sentences":[{"text":"I will.","start":1056.12,"end":1056.86,"sentiment":"neutral","sentiment_score":0.15845584124326706},{"text":"Yeah.","start":1056.92,"end":1057.32,"sentiment":"neutral","sentiment_score":0.14556080102920532},{"text":"I will.","start":1057.32,"end":1057.98,"sentiment":"neutral","sentiment_score":0.21828711032867432},{"text":"Thank you.","start":1058.12,"end":1058.94,"sentiment":"positive","sentiment_score":0.5339949876070023},{"text":"Yeah.","start":1059.88,"end":1060.38,"sentiment":"neutral","sentiment_score":0.1319577395915985}],"sentiment":"neutral","sentiment_score":0.2623743023723364,"num_words":8,"start":1056.12,"end":1060.38},{"sentences":[{"text":"Take care.","start":1061.08,"end":1061.98,"sentiment":"positive","sentiment_score":0.3786375820636749},{"text":"Look after yourself.","start":1062.76,"end":1063.64,"sentiment":"positive","sentiment_score":0.362666259209315},{"text":"Stay safe.","start":1063.64,"end":1064.38,"sentiment":"positive","sentiment_score":0.3573133647441864},{"text":"Bye.","start":1065.48,"end":1065.96,"sentiment":"neutral","sentiment_score":0.1320618987083435},{"text":"Bye.","start":1065.96,"end":1066.46,"sentiment":"neutral","sentiment_score":-0.12874387204647064}],"sentiment":"neutral","sentiment_score":0.28480207754506004,"num_words":9,"start":1061.08,"end":1066.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Chris\n\nChannel 0: Hi,\n\nChannel 1: speaking.\n\nChannel 0: Christopher.\n\nChannel 1: Hi. How are you\n\nChannel 0: How\n\nChannel 1: going?\n\nChannel 0: are you going? Good.\n\nChannel 1: Good.\n\nChannel 0: Thank\n\nChannel 1: Thanks.\n\nChannel 0: you. How are you? I'm glad. I was just giving you a call just to go through your statement of advice that we've drawn up for you. Just wanted to make sure that you still had time to chat today.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Fantastic. Well, before I jump into it, I do need to let you know that our calls are recorded. And if\n\nChannel 1: Yep.\n\nChannel 0: I could just get you to confirm address.\n\nChannel 1: Christopher Fenwick. 20 Burnside. 1971.\n\nChannel 0: Perfect. Amazing. Thank you for that. I was just making sure that I was just following along. Been a long day.\n\nChannel 1: That's it.\n\nChannel 0: How is how is your day been, though? Did you get a oh, I mean, did Victoria have a public holiday yesterday? I don't think you guys did. Did you?\n\nChannel 1: No. No. We didn't have a public holiday yesterday. No. Just normal day delay for me.\n\nYep.\n\nChannel 0: Yeah. Normal day slugging along.\n\nChannel 1: Yes. Exactly. Yep. Yep.\n\nChannel 0: A bit of a pain sometimes, but\n\nChannel 1: You gotta do it.\n\nChannel 0: gotta do it, don't we? And\n\nChannel 1: That's right. You gotta do it.\n\nChannel 0: you'll have another one coming up. It's always fun when all the public holidays are all sort of mixed around\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: and it pop\n\nChannel 1: Yeah.\n\nChannel 0: up randomly.\n\nChannel 1: Yeah.\n\nChannel 0: Ours was or Queensland was Labor Day.\n\nChannel 1: Oh, it was yours for the other day. Yes. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: Whereas you guys celebrate Labor Day earlier in the year?\n\nChannel 1: Yep. Yes. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: So we we didn't get Anzac Day as a public holiday.\n\nChannel 0: We didn't either. Outrageous and so on Australian\n\nChannel 1: I\n\nChannel 0: in my opinion.\n\nChannel 1: and I rec and next apparently, next year, we don't get it as well. Yeah. Because it falls\n\nChannel 0: Yeah.\n\nChannel 1: on a Saturday.\n\nChannel 0: Under\n\nChannel 1: Yeah.\n\nChannel 0: a Sunday next year. Yeah.\n\nChannel 1: Yes. That's right.\n\nChannel 0: I\n\nChannel 1: That will fall on a Sunday next year, so we don't get it. Yeah.\n\nChannel 0: know. It's just rude.\n\nChannel 1: It is. That's what we work for. There's a you\n\nChannel 0: Greed.\n\nChannel 1: know, I'm supporting.\n\nChannel 0: That's that's why we went to Walthour to get the days off.\n\nChannel 1: Exactly. Exactly. Right. Yeah. No.\n\nOh, no. But anyway.\n\nChannel 0: Oh, that's okay. Maybe we'll just take a sneaky one off anyway.\n\nChannel 1: Well, that's exactly right. When you have RTOs and SICKIES, that's right. You make your own.\n\nChannel 0: Yeah. Exactly.\n\nChannel 1: Yeah.\n\nChannel 0: You find the time sometimes.\n\nChannel 1: You do.\n\nChannel 0: Anyway, the reason for my call today was to, as I said, go through the recommendations that we had put together for you.\n\nChannel 1: Yes.\n\nChannel 0: So that was following the conversation that you had sort of just the beginning of this year,\n\nChannel 1: Yes.\n\nChannel 0: looking at making some alterations to where your superannuation fit and then also looking at your insurance as well. We\n\nChannel 1: Yes.\n\nChannel 0: identified that your insurance policy was maybe a little bit over what you had possibly needed and just kind of bringing that one back in line with your actual needs\n\nChannel 1: Yes.\n\nChannel 0: or insurance.\n\nChannel 1: Yes.\n\nChannel 0: So nice and easy one today. It's it's basically that like, your policy is with AIA, the insurer. And\n\nChannel 1: Yep.\n\nChannel 0: what we're wanting to do is just currently, you have 292,000 and some change. So it's 2\n\nChannel 1: Yep.\n\nChannel 0: $9.02 $1.06 2 and 50¢, and that that cover that amount is on your life insurance and on your total permanent facility. It currently\n\nChannel 1: Okay.\n\nChannel 0: costs you 2,002 thousand and $23 a a a year.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Oh, sorry. 2,938. Sorry. Sorry. Fixing\n\nChannel 1: Yep.\n\nChannel 0: up my premium. So 2,938. What we wanted to do is we wanted to decrease it down to the 16 oh, sorry. 160,000.\n\nChannel 1: Yes.\n\nChannel 0: So just 160,000 flat. And that basically brings you back in line with with just what what you need. So it it covers\n\nChannel 1: Yes.\n\nChannel 0: off the debt the debts that you have\n\nChannel 1: Yes.\n\nChannel 0: and and just wipes that out. So that way, basically, if anything happens to you, the\n\nChannel 1: Yes.\n\nChannel 0: car's paid out and the the mortgage is paid out, and you guys are left debt free\n\nChannel 1: Yes.\n\nChannel 0: from the insurance policy. Then, obviously, your\n\nChannel 1: Yes.\n\nChannel 0: superannuation fund is still there, so there's still sort of that $250,000 that's there and available in the event that something happens, but you still have that as a additional benefit. But the insurance policy is just there to wipe out that debt.\n\nChannel 1: Yes.\n\nChannel 0: And that basically making that alteration decreases for premiums by $900 a year. So it brings\n\nChannel 1: Yes.\n\nChannel 0: the premiums back to $2,036 per annum\n\nChannel 1: Five. Yes.\n\nChannel 0: rather than rather than basically the 2,900. So it's 2,000\n\nChannel 1: Yes.\n\nChannel 0: 938. So it's a a pretty significant savings for you\n\nChannel 1: Yes.\n\nChannel 0: to be able to keep into the the superannuation funds and and keep, you know,\n\nChannel 1: Yes.\n\nChannel 0: keep staying invested. Realistically,\n\nChannel 1: That's\n\nChannel 0: staying\n\nChannel 1: right.\n\nChannel 0: invested stays there, and realistically, we just we don't need the the policy to the same extent anymore.\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Yes.\n\nChannel 0: at this stage, it's probably gonna be a a matter of kind of every twelve months to two years just dropping that policy back\n\nChannel 1: That's it.\n\nChannel 0: until you're in a position of basically being what we call self insured.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: got\n\nChannel 0: it means\n\nChannel 1: you.\n\nChannel 0: that you don't need that policy anymore, and that'll be the debt free lifestyle.\n\nChannel 1: Yeah. Yes. Yes. Yes.\n\nChannel 0: So recommending that we do that, which are the documents in there for you to be able to sign off, authorize, and accept a decrease on that one, which is great. The other recommendation was that we had a look at your superannuation\n\nChannel 1: Yep.\n\nChannel 0: fund, the investments that you hold, and we just\n\nChannel 1: Yep.\n\nChannel 0: wanna make a few tweaks to some of the assets that you hold within your fund. And that's just to basically decrease the overall cost that your fund is paying for the asset that you hold,\n\nChannel 1: Yes.\n\nChannel 0: but also to just kind of bring the portfolio up in line with where the market's moving. Because, obviously,\n\nChannel 1: Okay.\n\nChannel 0: the market the market changes all the time, and and there's\n\nChannel 1: Yes.\n\nChannel 0: new new things that pop up and and to occur. So we\n\nChannel 1: Yes.\n\nChannel 0: always wanna sort of keep our finger on the pulse and make slight changes when we when we need to.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. The great thing about this is we're getting rid of some of the more costly assets that you have\n\nChannel 1: Yes.\n\nChannel 0: in your\n\nChannel 1: Yep.\n\nChannel 0: fund\n\nChannel 1: Yes.\n\nChannel 0: and dropping them back and going a little bit more towards the ETF or or index route, which\n\nChannel 1: Yes.\n\nChannel 0: just overall drops the costs for the investment fee. So currently,\n\nChannel 1: Yes. Yes.\n\nChannel 0: your investment fee is about $1,200 a year. This is gonna drop it back back to $500.\n\nChannel 1: Yeah.\n\nChannel 0: So it's a a good $700 savings per annum that you're gonna have back within\n\nChannel 1: Yeah. Package.\n\nChannel 0: your fund.\n\nChannel 1: That's\n\nChannel 0: Yeah.\n\nChannel 1: right. Yep.\n\nChannel 0: But you're\n\nChannel 1: Yep.\n\nChannel 0: not paying. And the and the return or the historical return along the portfolios is really well in line. Like, don't be wrong. Your portfolio has performed really well.\n\nChannel 1: Yeah.\n\nChannel 0: I am\n\nChannel 1: Yeah.\n\nChannel 0: I am actually not upset with how your portfolio has gone at all, but know,\n\nChannel 1: Yes.\n\nChannel 0: we can still always make improvements, and making those slight tweaks and changes is really, really good. I did put a portfolio report\n\nChannel 1: Yes.\n\nChannel 0: for you in the documents that I sent. It's changed to what you're probably normally used to, but I I it's probably a little bit\n\nChannel 1: Yeah.\n\nChannel 0: more of, like, a user friendly version of it\n\nChannel 1: Yep.\n\nChannel 0: for you for you to be able to say. Now because yours and your wife's account are connected, the report does pull with a connected view for the two of you.\n\nChannel 1: Yes.\n\nChannel 0: But overall, like, the portfolios have done really, really well in their performance, which is nice. You hold like, you you're still in a bit of an aggressive position, so you're sort of still sitting in, like, a seventy seventy to 75% growth\n\nChannel 1: Yes.\n\nChannel 0: investment. So it obviously, the waiting fluctuates all the time, but\n\nChannel 1: Yes.\n\nChannel 0: but you're still sitting a little bit on that aggressive side,\n\nChannel 1: Yes.\n\nChannel 0: which is there because you do have the the you do have the\n\nChannel 1: Yeah.\n\nChannel 0: time frame.\n\nChannel 1: Yeah.\n\nChannel 0: You have the time frame before you're gonna be accessing the funds. So I'm\n\nChannel 1: Yeah.\n\nChannel 0: not concerned about you staying in that little bit more of an aggressive structure for now, But we're just kind of, yeah, just making slight alterations. So some of the biggest alterations that you're gonna see or some of the biggest tweaks, we're dropping out of Bennelong, and you have a a ClearBridge infrastructure fund as well. So we're\n\nChannel 1: Yes.\n\nChannel 0: dropping both of them completely.\n\nChannel 1: Yep.\n\nChannel 0: Just because they just haven't quite been pulling their weight to where we would want them to be,\n\nChannel 1: Yeah.\n\nChannel 0: and we're just rediversifying into other assets.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Benelong's moving straight over into a another Australian equity fund,\n\nChannel 1: Alright.\n\nChannel 0: and we're just moving a little bit more out of infrastructure than what you previously held. So previously, you\n\nChannel 1: Yeah.\n\nChannel 0: had about 8% sitting just in infrastructure. We're just kind of pulling out a little bit from there.\n\nChannel 1: Yeah.\n\nChannel 0: Otherwise, a lot of it's just kind of straight swaps. You\n\nChannel 1: Yeah.\n\nChannel 0: know, market to market swaps, nothing too different in terms of the actual components, just a cheaper alternative\n\nChannel 1: Yep.\n\nChannel 0: within the same kind of sector.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So a lot of documentation for, I guess, two two little sort of alterations that we're doing. But the the documents do very much detail, I guess, where you currently are and where we're moving you into. And, obviously, there's all the fee disclosures that come along with that.\n\nChannel 1: Yes.\n\nChannel 0: But the biggest thing is is basically it just comes down to those two two things.\n\nChannel 1: Yes.\n\nChannel 0: It's just changing up the assets that you currently hold in your hub twenty four super fund\n\nChannel 1: Yes.\n\nChannel 0: and then just just dropping that insurance policy down to make things cheaper for you.\n\nChannel 1: Yes.\n\nChannel 0: So those are the two main steps that that we're realistically taking this year to make things work better\n\nChannel 1: Yeah.\n\nChannel 0: for you.\n\nChannel 1: As well. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Sounds good.\n\nChannel 0: So any questions about what we're doing or how it\n\nChannel 1: Nah.\n\nChannel 0: looks?\n\nChannel 1: Nah. Nah. Nah. You're doing well. You're doing well.\n\nChannel 0: You're\n\nChannel 1: Yes.\n\nChannel 0: pretty pretty\n\nChannel 1: Yeah.\n\nChannel 0: crazy.\n\nChannel 1: Yes. I am. I am. Yeah.\n\nChannel 0: No. That's absolutely okay.\n\nChannel 1: No.\n\nChannel 0: So once you have a chance to have a look over the documents and sign them,\n\nChannel 1: Yep. Yep.\n\nChannel 0: it's it's all being sent to you electronically through our new CRM. So it's not DocuSign that you will receive. So it looks a little bit different but functions the same way DocuSign did. But, basically, it's just it's all internal within our our sort of framework, our network now.\n\nChannel 1: Yep.\n\nChannel 0: So the documents come straight back to us within your actual file. So it's nice and contained. Not using sort of like a, you know, DocuSign\n\nChannel 1: Yes. Yes.\n\nChannel 0: anymore.\n\nChannel 1: Awesome. Yes. Yes.\n\nChannel 0: Yeah. So don't be surprised if it goes to your junk folder because you've never received an email from the system\n\nChannel 1: Yes.\n\nChannel 0: before.\n\nChannel 1: Yes.\n\nChannel 0: But, yeah, otherwise, everything will continue on as we currently are.\n\nChannel 1: Yep.\n\nChannel 0: The the premiums are gonna drop to AIA.\n\nChannel 1: Yep.\n\nChannel 0: Overall fees will drop for, what are they called, for your sub 24 account.\n\nChannel 1: Can't.\n\nChannel 0: And,\n\nChannel 1: Yep. Yep.\n\nChannel 0: yeah, and everything else is is is all\n\nChannel 1: K.\n\nChannel 0: tracking along well. I had a look at your account overall and, you know, your contributions are landing in the account\n\nChannel 1: Yes.\n\nChannel 0: nicely. So there was no I had no qualms or concerns there.\n\nChannel 1: Yes.\n\nChannel 0: You know,\n\nChannel 1: Yes.\n\nChannel 0: your your employer is meeting their obligations beautifully,\n\nChannel 1: Yes.\n\nChannel 0: which is always good to say see.\n\nChannel 1: Yes, sir. Yes. Yes.\n\nChannel 0: And then your your beneficiary is listed as your wife a 100\n\nChannel 1: Yes.\n\nChannel 0: percent,\n\nChannel 1: Yes.\n\nChannel 0: and that's still valid and binding. So\n\nChannel 1: Yes.\n\nChannel 0: there's\n\nChannel 1: Yes.\n\nChannel 0: no issues on that front either.\n\nChannel 1: Thank you. Yep. It all\n\nChannel 0: Alright.\n\nChannel 1: sounds really good.\n\nChannel 0: Yeah. Absolutely. No. It\n\nChannel 1: Yeah.\n\nChannel 0: no qualms at all. So I've I've issued those through you, so you're able to have a look\n\nChannel 1: Yep.\n\nChannel 0: over them and sign them.\n\nChannel 1: Yep.\n\nChannel 0: If there's any questions that do pop up while you like, when you're looking at them, feel free to flick an email through or\n\nChannel 1: Yep.\n\nChannel 0: give me a call. And and I'm more than happy to you know, we can delve in a little bit deeper if you had any had any specific questions about any of the assets we're recommending\n\nChannel 1: Yep. K.\n\nChannel 0: or anything like that. I just don't wanna throw too many things at you right now while you may not have them in front of you.\n\nChannel 1: Yes. Yeah. No. I got yeah. Yeah.\n\nYeah. Yeah.\n\nChannel 0: Sorry to get into the nitty gritty numbers. It can be overwhelming.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Well, did you have any questions at all for me while I had you?\n\nChannel 1: No. No. No. No. Everything's been good.\n\nYep. Yeah. At this stage. Yes. No.\n\nNo. No. Nothing's not I don't need views. You you you you said it all, really. Yeah.\n\nWhat we needed to do. So yeah. No.\n\nChannel 0: Perfect.\n\nChannel 1: I'm all good.\n\nChannel 0: Amazing. Well, when you have a chance to have a look over them and get them\n\nChannel 1: Yep.\n\nChannel 0: back to me, I'll get\n\nChannel 1: Yep.\n\nChannel 0: everything implemented, and then we'll also\n\nChannel 1: Yep.\n\nChannel 0: let you know once it's all done and dusted, once\n\nChannel 1: That's\n\nChannel 0: it's\n\nChannel 1: been\n\nChannel 0: all\n\nChannel 1: done.\n\nChannel 0: in place. Yeah.\n\nChannel 1: Too\n\nChannel 0: We'll\n\nChannel 1: easy.\n\nChannel 0: let you know\n\nChannel 1: Okay.\n\nChannel 0: with the insurance policy and everything.\n\nChannel 1: Yes.\n\nChannel 0: But you'll get correspondence from the insurer with, like, you know, letting you know that the policy is obviously being altered, but we'll we'll let you know as well.\n\nChannel 1: Yes. Okay. Thank you. Yep. Yep.\n\nChannel 0: That's okay, Chris. Well, I will leave you alone just so you can go and enjoy your afternoon. And is\n\nChannel 1: Don't trust me. I don't. I'm not I'm I'm doing in the middle of a bit of renovation. So\n\nChannel 0: this\n\nChannel 1: yeah.\n\nChannel 0: oh, stop.\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: So\n\nChannel 0: are you\n\nChannel 1: now\n\nChannel 0: doing?\n\nChannel 1: the bathroom. Yeah.\n\nChannel 0: Oh,\n\nChannel 1: Yeah.\n\nChannel 0: are\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Just\n\nChannel 0: doing it yourself?\n\nChannel 1: yeah. Yeah. Yeah. I'm pretty handy, man. Love that.\n\nYeah.\n\nChannel 0: Oh, should get you over to my house. I need one of them.\n\nChannel 1: Do you? Oh, actually, I would love to come to Queensland again. I love it. I love it up there. That's\n\nChannel 0: It's a\n\nChannel 1: home,\n\nChannel 0: little\n\nChannel 1: I\n\nChannel 0: bit\n\nChannel 1: reckon.\n\nChannel 0: less It's a little less gold than what it is down there.\n\nChannel 1: Yes. It is. Yeah. I know. I know.\n\nIt's better in court and better weather, I reckon, anyway. It wouldn't be\n\nChannel 0: I mean\n\nChannel 1: super cold now, is it? What's your\n\nChannel 0: no.\n\nChannel 1: weather like? Yeah.\n\nChannel 0: I mean, it's a bit overcast right now. A little bit of rain hanging around.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Nothing nothing unusual for the sunny state.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But, no, like, it's it's t shirt and shorts,\n\nChannel 1: Yeah.\n\nChannel 0: weather's still not\n\nChannel 1: That's\n\nChannel 0: cold at all.\n\nChannel 1: yeah. Yeah. That's what you want. I'll rather live in like that all day. Yep.\n\nChannel 0: Yeah. Like,\n\nChannel 1: Yeah,\n\nChannel 0: realistically,\n\nChannel 1: man. I would.\n\nChannel 0: even when it gets the coldest, like, it's a pair of jeans and a t shirt, we we don't get really, really that cold.\n\nChannel 1: Yeah. So here, as soon as the weather changes, beanie, jacket, pants, furman,\n\nChannel 0: Yeah. You guys\n\nChannel 1: everything.\n\nChannel 0: get a bit you guys get way colder than we do on so.\n\nChannel 1: We yes. We do. But lately, touch wood, lately, we have been really good weather wise. We have had some nice, really, days lately.\n\nChannel 0: Oh, that's\n\nChannel 1: Yeah.\n\nChannel 0: good.\n\nChannel 1: Yeah. Touch wood. So\n\nChannel 0: Because\n\nChannel 1: I know there's\n\nChannel 0: normally\n\nChannel 1: some yeah. Yeah. Normally, it's cheap. Yeah. Absolutely.\n\nChannel 0: yeah. Well, normally, straight after Easter, like, between Easter and Mother's Day, the the weather always kinda turns and gets real chilly real fast. But\n\nChannel 1: We're\n\nChannel 0: if\n\nChannel 1: exactly\n\nChannel 0: you guys\n\nChannel 1: right.\n\nChannel 0: if you guys\n\nChannel 1: Yep.\n\nChannel 0: are still experiencing some decent days, then\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: luck may be on your side for a not so\n\nChannel 1: There\n\nChannel 0: cold\n\nChannel 1: is.\n\nChannel 0: winter.\n\nChannel 1: Exactly. At the moment, we had, like, three weeks in a row and been really nice. But I think Thursday's gonna change because I've heard it was gonna be, like, 11 degrees all day long. Yeah.\n\nChannel 0: Oh, okay. Yeah. So\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: it's coming.\n\nChannel 1: It's coming, darling. It's coming. Yeah.\n\nChannel 0: Oh, no.\n\nChannel 1: Yeah. But anyway,\n\nChannel 0: Well,\n\nChannel 1: for that\n\nChannel 0: I\n\nChannel 1: one.\n\nChannel 0: wish you I'm sending all of the waltz down to you\n\nChannel 1: Thank\n\nChannel 0: as\n\nChannel 1: you.\n\nChannel 0: much as I\n\nChannel 1: Thank\n\nChannel 0: can.\n\nChannel 1: you. You're legit. You're legit.\n\nChannel 0: Oh, well, good luck with the bathroom windows. I hope they go well and there's no surprises that jump out.\n\nChannel 1: Yes. Yeah. Yeah. No. I think I'm on the home run.\n\nLook, you know, the bathroom and reno was probably done eight years ago. So it's it's nothing wrong with it. People look at me and laugh at me saying, what the hell do I have? I'll have this. But it's the\n\nChannel 0: Yeah.\n\nChannel 1: colors these days now. You know, you gotta change color. And all this modern stuff now is coming and so okay. Yep.\n\nChannel 0: Sometimes\n\nChannel 1: That is\n\nChannel 0: you wanna just move your furniture around, and sometimes you just wanna rip out your bathroom. You know?\n\nChannel 1: it. Exactly right. Yeah. Yeah. Yeah.\n\nNow, you know, you see all these walk in showers, you know, no basements, no nothing, just walking. I'm thinking,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, it's not a probably a bad idea because I'm actually getting older. I'll be able to walk my wheelchair in there one day and put\n\nChannel 0: Sit\n\nChannel 1: a\n\nChannel 0: down\n\nChannel 1: handrail\n\nChannel 0: on your\n\nChannel 1: up\n\nChannel 0: chin.\n\nChannel 1: here. Alright.\n\nChannel 0: Have a nice bench seat so that way you don't have to have one of those, like, plastic chairs.\n\nChannel 1: Exactly.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Exactly. Like, on the side. Yep. Yep.\n\nYeah. Good\n\nChannel 0: Get\n\nChannel 1: thinking.\n\nChannel 0: get get one of the ceilings that rains so that way it's just a beautiful rainforest the whole time.\n\nChannel 1: And then I won't wanna get out till the whole world runs out there.\n\nChannel 0: Correct. Yeah.\n\nChannel 1: But anyway\n\nChannel 0: That's my issue.\n\nChannel 1: exactly. Yeah. And anyway\n\nChannel 0: Well, good luck with it. You'll have to\n\nChannel 1: Thank\n\nChannel 0: send me a\n\nChannel 1: you.\n\nChannel 0: photo when you're all done.\n\nChannel 1: I will. Yeah. I will. Thank\n\nChannel 0: I\n\nChannel 1: you.\n\nChannel 0: look forward to it. Not\n\nChannel 1: Yeah.\n\nChannel 0: a problem, Chris.\n\nChannel 1: Take\n\nChannel 0: You have\n\nChannel 1: care.\n\nChannel 0: a good one.\n\nChannel 1: Look after yourself. Stay safe.\n\nChannel 0: I will. Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.020165881142020226},{"text":"Chris","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.018703661859035492}],"sentiment":"neutral","sentiment_score":0.01943477150052786,"channel":1,"num_words":2,"start":1.1999999,"end":3.1399999},{"sentences":[{"text":"Hi,","start":3.76,"end":4.16,"sentiment":"neutral","sentiment_score":0.030325720086693764}],"sentiment":"neutral","sentiment_score":0.030325720086693764,"channel":0,"num_words":1,"start":3.76,"end":4.16},{"sentences":[{"text":"speaking.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.03161800652742386}],"sentiment":"neutral","sentiment_score":0.03161800652742386,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Christopher.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.0410478375852108}],"sentiment":"neutral","sentiment_score":0.0410478375852108,"channel":0,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"Hi.","start":5.52,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.09614700078964232},{"text":"How 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going?","start":6.08,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.1519497111439705},{"text":"Good.","start":7.04,"end":7.44,"sentiment":"positive","sentiment_score":0.4816169142723083}],"sentiment":"neutral","sentiment_score":0.23436651192605495,"channel":0,"num_words":4,"start":6.08,"end":7.44},{"sentences":[{"text":"Good.","start":7.44,"end":7.68,"sentiment":"positive","sentiment_score":0.5540065765380859}],"sentiment":"positive","sentiment_score":0.5540065765380859,"channel":1,"num_words":1,"start":7.44,"end":7.68},{"sentences":[{"text":"Thank","start":7.44,"end":7.68,"sentiment":"positive","sentiment_score":0.6332394480705261}],"sentiment":"positive","sentiment_score":0.6332394480705261,"channel":0,"num_words":1,"start":7.44,"end":7.68},{"sentences":[{"text":"Thanks.","start":7.68,"end":8.18,"sentiment":"positive","sentiment_score":0.5184242725372314}],"sentiment":"positive","sentiment_score":0.5184242725372314,"channel":1,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"you.","start":7.68,"end":7.8399997,"sentiment":"positive","sentiment_score":0.4986746907234192},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.2547946472962697},{"text":"I'm glad.","start":9.36,"end":10.179999,"sentiment":"positive","sentiment_score":0.4839736372232437},{"text":"I was just giving you a call just to go through your statement of advice that we've drawn up for you.","start":11.36,"end":17.895,"sentiment":"neutral","sentiment_score":0.2860443109557742},{"text":"Just wanted to make sure that you still had time to chat today.","start":17.895,"end":20.875,"sentiment":"neutral","sentiment_score":0.1860960045686135}],"sentiment":"neutral","sentiment_score":0.26642961241304874,"channel":0,"num_words":40,"start":7.68,"end":20.875},{"sentences":[{"text":"Yes.","start":21.205,"end":21.445,"sentiment":"neutral","sentiment_score":0.13946810364723206},{"text":"Yes.","start":21.445,"end":21.945,"sentiment":"neutral","sentiment_score":0.2331900894641876}],"sentiment":"neutral","sentiment_score":0.18632909655570984,"channel":1,"num_words":2,"start":21.205,"end":21.945},{"sentences":[{"text":"Fantastic.","start":22.935001,"end":23.435001,"sentiment":"positive","sentiment_score":0.5242403149604797},{"text":"Well, before I jump into it, I do need to let you know that our calls are recorded.","start":23.735,"end":27.275,"sentiment":"neutral","sentiment_score":0.07339560737212499},{"text":"And if","start":27.575,"end":28.055,"sentiment":"neutral","sentiment_score":0.03673788532614708}],"sentiment":"neutral","sentiment_score":0.09137319134814399,"channel":0,"num_words":21,"start":22.935001,"end":28.055},{"sentences":[{"text":"Yep.","start":27.925,"end":28.32,"sentiment":"neutral","sentiment_score":0.03618785738945007}],"sentiment":"neutral","sentiment_score":0.03618785738945007,"channel":1,"num_words":1,"start":27.925,"end":28.32},{"sentences":[{"text":"I could just get you to confirm address.","start":28.055,"end":33.09,"sentiment":"neutral","sentiment_score":0.037856081733480096}],"sentiment":"neutral","sentiment_score":0.037856081733480096,"channel":0,"num_words":8,"start":28.055,"end":33.09},{"sentences":[{"text":"Christopher Fenwick.","start":34.079998,"end":35.3,"sentiment":"neutral","sentiment_score":0.011767275165766478},{"text":"20 Burnside.","start":35.6,"end":36.739998,"sentiment":"neutral","sentiment_score":0.009040494915097952},{"text":"1971.","start":37.12,"end":40.42,"sentiment":"neutral","sentiment_score":0.02387031726539135}],"sentiment":"neutral","sentiment_score":0.013097171485424042,"channel":1,"num_words":5,"start":34.079998,"end":40.42},{"sentences":[{"text":"Perfect.","start":43.565,"end":44.065,"sentiment":"positive","sentiment_score":0.41269224882125854},{"text":"Amazing.","start":44.605,"end":45.105,"sentiment":"positive","sentiment_score":0.5112922191619873},{"text":"Thank you for that.","start":45.804996,"end":46.945,"sentiment":"positive","sentiment_score":0.5948619842529297},{"text":"I was just making sure that I was just following along.","start":47.405,"end":50.464996,"sentiment":"neutral","sentiment_score":0.26896321096203546},{"text":"Been a long day.","start":51.164997,"end":52.225,"sentiment":"neutral","sentiment_score":0.04041713196784258}],"sentiment":"neutral","sentiment_score":0.3058902977832726,"channel":0,"num_words":21,"start":43.565,"end":52.225},{"sentences":[{"text":"That's it.","start":52.515,"end":53.254997,"sentiment":"neutral","sentiment_score":0.051107682287693024}],"sentiment":"neutral","sentiment_score":0.051107682287693024,"channel":1,"num_words":2,"start":52.515,"end":53.254997},{"sentences":[{"text":"How is how is your day been, though?","start":52.765,"end":54.765,"sentiment":"neutral","sentiment_score":0.053069876972585917},{"text":"Did you get a oh, I mean, did Victoria have a public holiday yesterday?","start":54.765,"end":59.969997,"sentiment":"neutral","sentiment_score":-0.045032009216291566},{"text":"I don't think you guys did.","start":59.969997,"end":60.769997,"sentiment":"neutral","sentiment_score":-0.09567201634248097},{"text":"Did you?","start":60.769997,"end":61.51,"sentiment":"neutral","sentiment_score":-0.037545572966337204}],"sentiment":"neutral","sentiment_score":-0.028500411907831827,"channel":0,"num_words":30,"start":52.765,"end":61.51},{"sentences":[{"text":"No.","start":61.63,"end":61.870003,"sentiment":"neutral","sentiment_score":-0.1563509851694107},{"text":"No.","start":61.870003,"end":62.11,"sentiment":"neutral","sentiment_score":-0.1607019603252411},{"text":"We didn't have a public holiday yesterday.","start":62.11,"end":64.05,"sentiment":"neutral","sentiment_score":-0.1340057903102466},{"text":"No.","start":64.19,"end":64.59,"sentiment":"neutral","sentiment_score":-0.16426295042037964},{"text":"Just normal day delay for me.","start":64.59,"end":66.59,"sentiment":"neutral","sentiment_score":-0.17018640786409378}],"sentiment":"neutral","sentiment_score":-0.15252967970445752,"channel":1,"num_words":16,"start":61.63,"end":66.59},{"sentences":[{"text":"Yep.","start":66.59,"end":67.09,"sentiment":"neutral","sentiment_score":-0.07196222245693207}],"sentiment":"neutral","sentiment_score":-0.07196222245693207,"channel":1,"num_words":1,"start":66.59,"end":67.09},{"sentences":[{"text":"Yeah.","start":67.409996,"end":67.89,"sentiment":"neutral","sentiment_score":-0.08243542909622192},{"text":"Normal day slugging 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but","start":73.945,"end":76.045,"sentiment":"neutral","sentiment_score":-0.21037550270557404}],"sentiment":"neutral","sentiment_score":-0.21037550270557404,"channel":0,"num_words":7,"start":73.945,"end":76.045},{"sentences":[{"text":"You gotta do it.","start":76.485,"end":77.625,"sentiment":"neutral","sentiment_score":-0.1890942007303238}],"sentiment":"neutral","sentiment_score":-0.1890942007303238,"channel":1,"num_words":4,"start":76.485,"end":77.625},{"sentences":[{"text":"gotta do it, don't we?","start":77.704994,"end":79.085,"sentiment":"neutral","sentiment_score":-0.09008673056960106},{"text":"And","start":79.145,"end":79.645,"sentiment":"neutral","sentiment_score":-0.039924900978803635}],"sentiment":"neutral","sentiment_score":-0.08172642563780148,"channel":0,"num_words":6,"start":77.704994,"end":79.645},{"sentences":[{"text":"That's right.","start":79.284996,"end":79.924995,"sentiment":"neutral","sentiment_score":-0.03071084711700678},{"text":"You gotta do 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pop","start":87.69,"end":88.25,"sentiment":"neutral","sentiment_score":-0.014336654916405678}],"sentiment":"neutral","sentiment_score":-0.014336654916405678,"channel":0,"num_words":3,"start":87.69,"end":88.25},{"sentences":[{"text":"Yeah.","start":88.07,"end":88.57,"sentiment":"neutral","sentiment_score":-0.02469065971672535}],"sentiment":"neutral","sentiment_score":-0.02469065971672535,"channel":1,"num_words":1,"start":88.07,"end":88.57},{"sentences":[{"text":"up randomly.","start":88.25,"end":88.99,"sentiment":"neutral","sentiment_score":-0.0236029252409935}],"sentiment":"neutral","sentiment_score":-0.0236029252409935,"channel":0,"num_words":2,"start":88.25,"end":88.99},{"sentences":[{"text":"Yeah.","start":89.67,"end":90.17,"sentiment":"neutral","sentiment_score":-0.015748579055070877}],"sentiment":"neutral","sentiment_score":-0.015748579055070877,"channel":1,"num_words":1,"start":89.67,"end":90.17},{"sentences":[{"text":"Ours was or Queensland was Labor 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get one of the ceilings that rains so that way it's just a beautiful rainforest the whole time.","start":1035.875,"end":1041.1749,"sentiment":"neutral","sentiment_score":0.22108815767263112}],"sentiment":"neutral","sentiment_score":0.22108815767263112,"channel":0,"num_words":19,"start":1035.875,"end":1041.1749},{"sentences":[{"text":"And then I won't wanna get out till the whole world runs out 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The agent suggests making minor adjustments to the customer's assets and emphasizes the process of changing policies and assets. The customer is advised to sign documents electronically and that premiums will drop. The conversation ends with the agent reminding the customer to stay safe and wishing them well."},"intents":{"segments":[{"text":"I could just get you to confirm address. Christopher Fenwick.","start_word":82,"end_word":91,"intents":[{"intent":"Confirm address","confidence_score":0.28136835}]},{"text":"Been a long day. That's it.","start_word":112,"end_word":117,"intents":[{"intent":"Report lilly a day","confidence_score":1.0400402e-10}]},{"text":"Did you get a oh, I mean, did Victoria have a public holiday yesterday?","start_word":126,"end_word":139,"intents":[{"intent":"Clarify victoria's public holidays","confidence_score":0.008603937}]},{"text":"Did you get a oh, I mean, did Victoria have a public holiday yesterday? I don't think you guys did. Did you?","start_word":126,"end_word":147,"intents":[{"intent":"Confirm day","confidence_score":0.003131339}]},{"text":"on a Saturday. Under Yeah. a Sunday next year. Yeah. Yes. That's right. I That will fall on a Sunday next year, so we don't get it. Yeah. know.","start_word":303,"end_word":331,"intents":[{"intent":"Confirm tuesday fall","confidence_score":0.0000065180434}]},{"text":"When you have RTOs and SICKIES, that's right. You make your own. Yeah.","start_word":386,"end_word":398,"intents":[{"intent":"Confirm payment method","confidence_score":0.0005689958}]},{"text":"Anyway, the reason for my call today was to, as I said, go through the recommendations that we had put together for you. Yes.","start_word":408,"end_word":431,"intents":[{"intent":"Recommend changes to insurance","confidence_score":0.0011644221}]},{"text":"identified that your insurance policy was maybe a little bit over what you had possibly needed and just kind of bringing that one back in line with your actual needs Yes. or insurance.","start_word":471,"end_word":503,"intents":[{"intent":"Clarify benefits of insurance coverage","confidence_score":0.0006880072}]},{"text":"what we're wanting to do is just currently, you have 292,000 and some change. So it's 2 Yep. $9.02 $1.06 2 and 50<unk>, and that that cover that amount is on your life insurance and on your total permanent facility. It currently Okay. costs you 2,002 thousand and $23 a a a year. Yeah.","start_word":525,"end_word":578,"intents":[{"intent":"Verify savings on insurance coverage","confidence_score":2.502445e-8}]},{"text":"What we wanted to do is we wanted to decrease it down to the 16 oh, sorry. 160,000. Yes.","start_word":593,"end_word":611,"intents":[{"intent":"Acknowledge sizing premium","confidence_score":1.2634699e-8}]},{"text":"from the insurance policy. Then, obviously, your Yes. superannuation fund is still there, so there's still sort of that $250,000 that's there and available in the event that something happens, but you still have that as a additional benefit. But the insurance policy is just there to wipe out that debt. Yes.","start_word":680,"end_word":731,"intents":[{"intent":"Provide policy","confidence_score":0.00054590154}]},{"text":"And that basically making that alteration decreases for premiums by $900 a year. So it brings Yes. the premiums back to $2,036 per annum Five.","start_word":732,"end_word":756,"intents":[{"intent":"Confirm cost reduction","confidence_score":0.00007541501}]},{"text":"So it's a a pretty significant savings for you Yes.","start_word":770,"end_word":779,"intents":[{"intent":"Highlight savings","confidence_score":0.0019750802}]},{"text":"So recommending that we do that, which are the documents in there for you to be able to sign off, authorize, and accept a decrease on that one, which is great.","start_word":887,"end_word":917,"intents":[{"intent":"Recommend policy decrease","confidence_score":0.001237707},{"intent":"Highlight policy requirements","confidence_score":0.00008308675}]},{"text":"The other recommendation was that we had a look at your superannuation Yep. fund, the investments that you hold, and we just Yep. wanna make a few tweaks to some of the assets that you hold within your fund. And that's just to basically decrease the overall cost that your fund is paying for the asset that you hold, Yes. but also to just kind of bring the portfolio up in line with where the market's moving.","start_word":918,"end_word":994,"intents":[{"intent":"Highlight portfolio changes","confidence_score":0.0016067495}]},{"text":"the market the market changes all the time, and and there's Yes. new new things that pop up and and to occur. So we Yes.","start_word":998,"end_word":1022,"intents":[{"intent":"Discuss market changes","confidence_score":0.05944126}]},{"text":"The great thing about this is we're getting rid of some of the more costly assets that you have Yes.","start_word":1046,"end_word":1065,"intents":[{"intent":"Streamline portfolio plans","confidence_score":0.000019016994}]},{"text":"So some of the biggest alterations that you're gonna see or some of the biggest tweaks, we're dropping out of Bennelong, and you have a a ClearBridge infrastructure fund as well. So we're Yes. dropping both of them completely. Yep. Just because they just haven't quite been pulling their weight to where we would want them to be, Yeah. and we're just rediversifying into other assets.","start_word":1414,"end_word":1479,"intents":[{"intent":"Analyze asset changes","confidence_score":0.010351704}]},{"text":"So once you have a chance to have a look over the documents and sign them, Yep. Yep. it's it's all being sent to you electronically through our new CRM. So it's not DocuSign that you will receive. So it looks a little bit different but functions the same way DocuSign did. But, basically, it's just it's all internal within our our sort of framework, our network now.","start_word":1738,"end_word":1805,"intents":[{"intent":"Clarify document delivery","confidence_score":0.0002162309}]},{"text":"So it's not DocuSign that you will receive. So it looks a little bit different but functions the same way DocuSign did. But, basically, it's just it's all internal within our our sort of framework, our network now. Yep.","start_word":1768,"end_word":1806,"intents":[{"intent":"Explain network functionality","confidence_score":0.0019051048}]},{"text":"The the premiums are gonna drop to AIA. Yep.","start_word":1875,"end_word":1883,"intents":[{"intent":"Mention drop in premiums","confidence_score":0.0006277062},{"intent":"Mention tax drop","confidence_score":0.0004923708}]},{"text":"Thank you. Yep. It all Alright. sounds really good. Yeah.","start_word":2000,"end_word":2009,"intents":[{"intent":"Say goodbye","confidence_score":0.0040470255}]},{"text":"And and I'm more than happy to you know, we can delve in a little bit deeper if you had any had any specific questions about any of the assets we're recommending Yep.","start_word":2069,"end_word":2101,"intents":[{"intent":"Discuss assets","confidence_score":0.17152841}]},{"text":"But you'll get correspondence from the insurer with, like, you know, letting you know that the policy is obviously being altered, but we'll we'll let you know as well. Yes.","start_word":2270,"end_word":2299,"intents":[{"intent":"Receive clarification","confidence_score":0.000055532877}]},{"text":"That's okay, Chris. Well, I will leave you alone just so you can go and enjoy your afternoon. And is Don't trust me. I don't. I'm not I'm I'm doing in the middle of a bit of renovation. So this yeah. oh, stop. What Yeah.","start_word":2305,"end_word":2349,"intents":[{"intent":"End conversation","confidence_score":0.011246326}]}]},"sentiments":{"segments":[{"text":"Hello. Chris Hi, speaking. Christopher. Hi. How are How you are going? you going?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.09641753137111664},{"text":"Good. Thank Good. you. Thanks.","start_word":14,"end_word":18,"sentiment":"positive","sentiment_score":0.5265205502510071},{"text":"How are you?","start_word":19,"end_word":21,"sentiment":"neutral","sentiment_score":0.26412928104400635},{"text":"I'm glad.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.48134899139404297},{"text":"I was just giving you a call just to go through your statement of advice that we've drawn up for you. Just wanted to make sure that you still had time to chat today. Yes. Yes.","start_word":24,"end_word":59,"sentiment":"neutral","sentiment_score":0.24168618023395536},{"text":"Fantastic.","start_word":60,"end_word":60,"sentiment":"positive","sentiment_score":0.5242403149604797},{"text":"Well, before I jump into it, I do need to let you know that our calls are recorded. And if Yep. I could just get you to confirm address. Christopher Fenwick. 20 Burnside. 1971.","start_word":61,"end_word":94,"sentiment":"neutral","sentiment_score":0.049493130296468735},{"text":"Perfect. Amazing. Thank you for that.","start_word":95,"end_word":100,"sentiment":"positive","sentiment_score":0.5351450443267822},{"text":"I was just making sure that I was just following along. Been a long day. That's it. How is how is your day been, though? Did you get a oh, I mean, did Victoria have a public holiday yesterday? I don't think you guys did. Did you? No. No. We didn't have a public holiday yesterday. No. Just normal day delay for me. Yep. Yeah. Normal day slugging along. Yes. Exactly. Yep. Yep. A bit of a pain sometimes, but You gotta do it. gotta do it, don't we? And That's right. You gotta do it. you'll have another one coming up. It's always fun when all the public holidays are all sort of mixed around Yeah. Exactly. and it pop Yeah. up randomly. Yeah. Ours was or Queensland was Labor Day. Oh, it was yours for the other day. Yes. Okay. Yeah. Yep. Yep. Yep. Whereas you guys celebrate Labor Day earlier in the year? Yep. Yes. Yes. Yeah. So we we didn't get Anzac Day as a public holiday. We didn't either.","start_word":101,"end_word":274,"sentiment":"neutral","sentiment_score":-0.057480279356241226},{"text":"Outrageous and so on Australian I in my opinion.","start_word":275,"end_word":283,"sentiment":"negative","sentiment_score":-0.47445744276046753},{"text":"and I rec and next apparently, next year, we don't get it as well. Yeah. Because it falls Yeah. on a Saturday. Under Yeah. a Sunday next year. Yeah. Yes. That's right. I That will fall on a Sunday next year, so we don't get it. Yeah. know.","start_word":284,"end_word":331,"sentiment":"neutral","sentiment_score":-0.13482560217380524},{"text":"It's just rude. It is. That's what we work for.","start_word":332,"end_word":341,"sentiment":"negative","sentiment_score":-0.5483436584472656},{"text":"There's a you Greed. know, I'm supporting. That's that's why we went to Walthour to get the days off. Exactly. Exactly. Right. Yeah. No. Oh, no. But anyway. Oh, that's okay. Maybe we'll just take a sneaky one off anyway. Well, that's exactly right. When you have RTOs and SICKIES, that's right. You make your own. Yeah. Exactly. Yeah. You find the time sometimes. You do. Anyway, the reason for my call today was to, as I said, go through the recommendations that we had put together for you. Yes. So that was following the conversation that you had sort of just the beginning of this year, Yes. looking at making some alterations to where your superannuation fit and then also looking at your insurance as well. We Yes. identified that your insurance policy was maybe a little bit over what you had possibly needed and just kind of bringing that one back in line with your actual needs Yes. or insurance. Yes.","start_word":342,"end_word":504,"sentiment":"neutral","sentiment_score":0.07037177681922913},{"text":"So nice and easy one today.","start_word":505,"end_word":510,"sentiment":"positive","sentiment_score":0.6334466934204102},{"text":"It's it's basically that like, your policy is with AIA, the insurer. And Yep. what we're wanting to do is just currently, you have 292,000 and some change. So it's 2 Yep. $9.02 $1.06 2 and 50<unk>, and that that cover that amount is on your life insurance and on your total permanent facility. It currently Okay. costs you 2,002 thousand and $23 a a a year. Yeah. Yeah. Yeah. Oh, sorry. 2,938. Sorry. Sorry. Fixing Yep. up my premium. So 2,938. What we wanted to do is we wanted to decrease it down to the 16 oh, sorry. 160,000. Yes. So just 160,000 flat.","start_word":511,"end_word":617,"sentiment":"neutral","sentiment_score":0.07884261012077332},{"text":"And that basically brings you back in line with with just what what you need.","start_word":617,"end_word":632,"sentiment":"positive","sentiment_score":0.40881603956222534},{"text":"So it it covers Yes. off the debt the debts that you have Yes. and and just wipes that out. So that way, basically, if anything happens to you, the Yes. car's paid out and the the mortgage is paid out, and you guys are left debt free Yes. from the insurance policy. Then, obviously, your Yes. superannuation fund is still there, so there's still sort of that $250,000 that's there and available in the event that something happens, but you still have that as a additional benefit. But the insurance policy is just there to wipe out that debt. Yes.","start_word":632,"end_word":731,"sentiment":"neutral","sentiment_score":0.1774627897143364},{"text":"And that basically making that alteration decreases for premiums by $900 a year. So it brings Yes. the premiums back to $2,036 per annum Five.","start_word":732,"end_word":756,"sentiment":"positive","sentiment_score":0.3859935700893402},{"text":"Yes. rather than rather than basically the 2,900. So it's 2,000 Yes. 938.","start_word":757,"end_word":769,"sentiment":"neutral","sentiment_score":0.1403566151857376},{"text":"So it's a a pretty significant savings for you Yes. to be able to keep into the the superannuation funds and and keep, you know, Yes.","start_word":770,"end_word":795,"sentiment":"positive","sentiment_score":0.42448997497558594},{"text":"keep staying invested. Realistically, That's staying right. invested stays there, and realistically, we just we don't need the the policy to the same extent anymore. Yes. So Yes. at this stage, it's probably gonna be a a matter of kind of every twelve months to two years just dropping that policy back That's it. until you're in a position of basically being what we call self insured. I So got it means you. that you don't need that policy anymore, and that'll be the debt free lifestyle. Yeah. Yes. Yes. Yes. So recommending that we do that, which are the documents in there for you to be able to sign off, authorize, and accept a decrease on that one, which is great. The other recommendation was that we had a look at your superannuation Yep. fund, the investments that you hold, and we just Yep. wanna make a few tweaks to some of the assets that you hold within your fund. And that's just to basically decrease the overall cost that your fund is paying for the asset that you hold, Yes. but also to just kind of bring the portfolio up in line with where the market's moving. Because, obviously, Okay. the market the market changes all the time, and and there's Yes. new new things that pop up and and to occur. So we Yes. always wanna sort of keep our finger on the pulse and make slight changes when we when we need to. Yes. Yes. Yeah. The great thing about this is we're getting rid of some of the more costly assets that you have Yes. in your Yep. fund Yes. and dropping them back and going a little bit more towards the ETF or or index route, which Yes. just overall drops the costs for the investment fee. So currently, Yes. Yes. your investment fee is about $1,200 a year. This is gonna drop it back back to $500. Yeah.","start_word":796,"end_word":1120,"sentiment":"neutral","sentiment_score":0.10710145549132272},{"text":"So it's a a good $700 savings per annum that you're gonna have back within Yeah.","start_word":1121,"end_word":1136,"sentiment":"positive","sentiment_score":0.3651401102542877},{"text":"Package. your fund. That's Yeah. right. Yep. But you're Yep. not paying.","start_word":1137,"end_word":1148,"sentiment":"neutral","sentiment_score":0.22348575294017792},{"text":"And the and the return or the historical return along the portfolios is really well in line. Like, don't be wrong. Your portfolio has performed really well.","start_word":1149,"end_word":1175,"sentiment":"positive","sentiment_score":0.5748828649520874},{"text":"Yeah. I am Yeah. I am actually not upset with how your portfolio has gone at all, but know, Yes.","start_word":1176,"end_word":1195,"sentiment":"neutral","sentiment_score":0.21808597445487976},{"text":"we can still always make improvements, and making those slight tweaks and changes is really, really good.","start_word":1196,"end_word":1212,"sentiment":"positive","sentiment_score":0.682407557964325},{"text":"I did put a portfolio report Yes. for you in the documents that I sent. It's changed to what you're probably normally used to, but I I it's probably a little bit Yeah. more of, like, a user friendly version of it Yep. for you for you to be able to say. Now because yours and your wife's account are connected, the report does pull with a connected view for the two of you. Yes.","start_word":1213,"end_word":1287,"sentiment":"neutral","sentiment_score":0.13129006326198578},{"text":"But overall, like, the portfolios have done really, really well in their performance, which is nice.","start_word":1288,"end_word":1303,"sentiment":"positive","sentiment_score":0.4871710240840912},{"text":"You hold like, you you're still in a bit of an aggressive position, so you're sort of still sitting in, like, a seventy seventy to 75% growth Yes. investment. So it obviously, the waiting fluctuates all the time, but Yes. but you're still sitting a little bit on that aggressive side, Yes. which is there because you do have the the you do have the Yeah. time frame. Yeah. You have the time frame before you're gonna be accessing the funds. So I'm Yeah. not concerned about you staying in that little bit more of an aggressive structure for now, But we're just kind of, yeah, just making slight alterations. So some of the biggest alterations that you're gonna see or some of the biggest tweaks, we're dropping out of Bennelong, and you have a a ClearBridge infrastructure fund as well. So we're Yes. dropping both of them completely. Yep. Just because they just haven't quite been pulling their weight to where we would want them to be, Yeah. and we're just rediversifying into other assets. Yep. Yeah. Benelong's moving straight over into a another Australian equity fund, Alright. and we're just moving a little bit more out of infrastructure than what you previously held. So previously, you Yeah. had about 8% sitting just in infrastructure. We're just kind of pulling out a little bit from there. Yeah. Otherwise, a lot of it's just kind of straight swaps. You Yeah. know, market to market swaps, nothing too different in terms of the actual components, just a cheaper alternative Yep. within the same kind of sector. Okay. Yeah. So a lot of documentation for, I guess, two two little sort of alterations that we're doing. But the the documents do very much detail, I guess, where you currently are and where we're moving you into. And, obviously, there's all the fee disclosures that come along with that. Yes. But the biggest thing is is basically it just comes down to those two two things. Yes. It's just changing up the assets that you currently hold in your hub twenty four super fund Yes. and then just just dropping that insurance policy down to make things cheaper for you. Yes. So those are the two main steps that that we're realistically taking this year to make things work better Yeah. for you. As well. Yeah. Yeah.","start_word":1304,"end_word":1697,"sentiment":"neutral","sentiment_score":0.04299324319749919},{"text":"Sounds good.","start_word":1698,"end_word":1699,"sentiment":"positive","sentiment_score":0.38712048530578613},{"text":"So any questions about what we're doing or how it Nah. looks? Nah. Nah. Nah. You're doing well. You're doing well. You're Yes. pretty pretty Yeah. crazy. Yes. I am. I am. Yeah. No. That's absolutely okay. No. So once you have a chance to have a look over the documents and sign them, Yep. Yep. it's it's all being sent to you electronically through our new CRM. So it's not DocuSign that you will receive. So it looks a little bit different but functions the same way DocuSign did. But, basically, it's just it's all internal within our our sort of framework, our network now. Yep. So the documents come straight back to us within your actual file.","start_word":1700,"end_word":1818,"sentiment":"neutral","sentiment_score":0.10867293880266302},{"text":"So it's nice and contained.","start_word":1819,"end_word":1823,"sentiment":"positive","sentiment_score":0.651515007019043},{"text":"Not using sort of like a, you know, DocuSign Yes. Yes. anymore.","start_word":1824,"end_word":1835,"sentiment":"neutral","sentiment_score":0.07674047350883484},{"text":"Awesome.","start_word":1836,"end_word":1836,"sentiment":"positive","sentiment_score":0.5011366605758667},{"text":"Yes. Yes. Yeah. So don't be surprised if it goes to your junk folder because you've never received an email from the system Yes. before. Yes. But, yeah, otherwise, everything will continue on as we currently are. Yep. The the premiums are gonna drop to AIA. Yep. Overall fees will drop for, what are they called, for your sub 24 account. Can't. And, Yep. Yep. yeah, and everything else is is is all tracking K.","start_word":1837,"end_word":1911,"sentiment":"neutral","sentiment_score":0.08832043409347534},{"text":"along well. I had a look at your account overall and, you know, your contributions are landing in the account nicely.","start_word":1912,"end_word":1932,"sentiment":"positive","sentiment_score":0.4109446108341217},{"text":"Yes. So there was no I had no qualms or concerns there. Yes. You know, your Yes.","start_word":1933,"end_word":1949,"sentiment":"neutral","sentiment_score":0.1241970881819725},{"text":"your employer is meeting their obligations beautifully, Yes. which is always good to say see.","start_word":1950,"end_word":1964,"sentiment":"positive","sentiment_score":0.39086881279945374},{"text":"Yes, sir. Yes. Yes. And then your your beneficiary is listed as your wife a 100 Yes. percent, Yes. and that's still valid and binding. So Yes. there's Yes. no issues on that front either.","start_word":1965,"end_word":1999,"sentiment":"neutral","sentiment_score":0.17652583122253418},{"text":"Thank you.","start_word":2000,"end_word":2001,"sentiment":"positive","sentiment_score":0.4918219447135926},{"text":"Yep.","start_word":2002,"end_word":2002,"sentiment":"neutral","sentiment_score":0.3152080178260803},{"text":"It all Alright. sounds really good.","start_word":2003,"end_word":2008,"sentiment":"positive","sentiment_score":0.5100492835044861},{"text":"Yeah. Absolutely. No. It Yeah. no qualms at all. So I've I've issued those through you, so you're able to have a look Yep. over them and sign them. Yep. If there's any questions that do pop up while you like, when you're looking at them, feel free to flick an email through or Yep. give me a call.","start_word":2009,"end_word":2067,"sentiment":"neutral","sentiment_score":0.154893696308136},{"text":"And and I'm more than happy to you know, we can delve in a little bit deeper if you had any had any specific questions about any of the assets we're recommending Yep.","start_word":2068,"end_word":2100,"sentiment":"positive","sentiment_score":0.5045287013053894},{"text":"K. or anything like that. I just don't wanna throw too many things at you right now while you may not have them in front of you. Yes. Yeah. No. I got yeah. Yeah. Yeah. Yeah. Sorry to get into the nitty gritty numbers. It can be overwhelming. Yep.","start_word":2101,"end_word":2149,"sentiment":"neutral","sentiment_score":-0.1284632682800293},{"text":"Perfect.","start_word":2150,"end_word":2150,"sentiment":"positive","sentiment_score":0.3968603014945984},{"text":"Well, did you have any questions at all for me while I had you? No. No. No. No. Everything's been good. Yep. Yeah. At this stage. Yes. No. No. No. Nothing's not I don't need views. You you you you said it all, really. Yeah. What we needed to do. So yeah. No.","start_word":2151,"end_word":2203,"sentiment":"neutral","sentiment_score":-0.06527622789144516},{"text":"Perfect. I'm all good. Amazing.","start_word":2204,"end_word":2208,"sentiment":"positive","sentiment_score":0.4329962432384491},{"text":"Well, when you have a chance to have a look over them and get them back Yep. to me, I'll get everything Yep. implemented, and then we'll also Yep. let you know once it's all done and dusted, once That's it's been all in done. place. Yeah. Too We'll easy. let you know Okay. with the insurance policy and everything. Yes. But you'll get correspondence from the insurer with, like, you know, letting you know that the policy is obviously being altered, but we'll we'll let you know as well. Yes. Okay. Thank you. Yep. Yep. That's okay, Chris. Well, I will leave you alone just so you can go and enjoy your afternoon. And is Don't trust me. I don't. I'm not I'm I'm doing in the middle of a bit of renovation. So this yeah. oh, stop. What Yeah. are So you now doing? the bathroom. Yeah. Oh, Yeah. are Yeah. you Just doing it yourself? yeah. Yeah. Yeah.","start_word":2209,"end_word":2369,"sentiment":"neutral","sentiment_score":0.06801878660917282},{"text":"I'm pretty handy, man. Love that.","start_word":2370,"end_word":2375,"sentiment":"positive","sentiment_score":0.3996153473854065},{"text":"Yeah. Oh, should get you over to my house. I need one of them. Do you?","start_word":2376,"end_word":2391,"sentiment":"neutral","sentiment_score":0.10782817751169203},{"text":"Oh, actually, I would love to come to Queensland again. I love it. I love it up there.","start_word":2392,"end_word":2409,"sentiment":"positive","sentiment_score":0.7733855843544006},{"text":"That's It's a home, little I bit reckon. less It's a little less gold than what it is down there. Yes. It is. Yeah. I know. I know. It's better in court and better weather, I reckon, anyway. It wouldn't be I mean super cold now, is it? What's your no. weather like? Yeah. I mean, it's a bit overcast right now. A little bit of rain hanging around. Yep. Yeah. Nothing nothing unusual for the sunny state. Yeah. Yeah. But, no, like, it's it's t shirt and shorts, Yeah. weather's still not That's cold at all. yeah. Yeah. That's what you want. I'll rather live in like that all day. Yep. Yeah. Like, Yeah, realistically, man. I would. even when it gets the coldest, like, it's a pair of jeans and a t shirt, we we don't get really, really that cold. Yeah. So here, as soon as the weather changes, beanie, jacket, pants, furman, Yeah. You guys everything. get a bit you guys get way colder than we do on so. We yes. We do. But lately, touch wood, lately, we have been really good weather wise. We have had some nice, really, days lately. Oh, that's Yeah. good. Yeah. Touch wood. So Because I know there's normally some yeah. Yeah. Normally, it's cheap. Yeah. Absolutely. yeah. Well, normally, straight after Easter, like, between Easter and Mother's Day, the the weather always kinda turns and gets real chilly real fast. But We're if exactly you guys right. if you guys Yep. are still experiencing some decent days, then Yeah. Yeah. luck may be on your side for a not so There cold is. winter. Exactly.","start_word":2410,"end_word":2686,"sentiment":"neutral","sentiment_score":0.0342700220644474},{"text":"At the moment, we had, like, three weeks in a row and been really nice.","start_word":2687,"end_word":2701,"sentiment":"positive","sentiment_score":0.35626286268234253},{"text":"But I think Thursday's gonna change because I've heard it was gonna be, like, 11 degrees all day long. Yeah. Oh, okay. Yeah. So Yeah. Yeah. it's coming.","start_word":2702,"end_word":2729,"sentiment":"neutral","sentiment_score":0.024672606959939003},{"text":"It's coming, darling.","start_word":2730,"end_word":2732,"sentiment":"positive","sentiment_score":0.3461364209651947},{"text":"It's coming. Yeah. Oh, no. Yeah. But anyway, Well, for that I one. wish you I'm sending all of the waltz down to you Thank as you.","start_word":2733,"end_word":2759,"sentiment":"neutral","sentiment_score":0.1825493276119232},{"text":"much as I Thank can. you. You're legit. You're legit. Oh, well, good luck with the bathroom windows. I hope they go well and there's no surprises that jump out.","start_word":2760,"end_word":2789,"sentiment":"positive","sentiment_score":0.5133073329925537},{"text":"Yes. Yeah. Yeah. No. I think I'm on the home run. Look, you know, the bathroom and reno was probably done eight years ago. So it's it's nothing wrong with it. People look at me and laugh at me saying, what the hell do I have? I'll have this. But it's the Yeah. colors these days now. You know, you gotta change color. And all this modern stuff now is coming and so okay. Yep. Sometimes That is you wanna just move your furniture around, and sometimes you just wanna rip out your bathroom. You know? it. Exactly right. Yeah. Yeah. Yeah. Now, you know, you see all these walk in showers, you know, no basements, no nothing, just walking. I'm thinking, Yeah. yeah, it's not a probably a bad idea because I'm actually getting older. I'll be able to walk my wheelchair in there one day and put Sit a down handrail on your up chin. here. Alright. Have a nice bench seat so that way you don't have to have one of those, like, plastic chairs. Exactly. Yeah. Yes. Exactly. Like, on the side. Yep. Yep. Yeah. Good Get thinking. get get one of the ceilings that rains so that way it's just a beautiful rainforest the whole time. And then I won't wanna get out till the whole world runs out there. Correct. Yeah. But anyway That's my issue. exactly. Yeah.","start_word":2790,"end_word":3023,"sentiment":"neutral","sentiment_score":0.051101524382829666},{"text":"And anyway Well, good luck with it.","start_word":3024,"end_word":3030,"sentiment":"positive","sentiment_score":0.4849940538406372},{"text":"You'll have to Thank send me a you. photo when you're all done. I will. Yeah. I will.","start_word":3031,"end_word":3048,"sentiment":"neutral","sentiment_score":0.1494453251361847},{"text":"Thank I you. look forward to it.","start_word":3049,"end_word":3055,"sentiment":"positive","sentiment_score":0.5113653540611267},{"text":"Not Yeah. a problem, Chris.","start_word":3056,"end_word":3060,"sentiment":"neutral","sentiment_score":0.24266617000102997},{"text":"Take You have care. a good one. Look after yourself. Stay safe.","start_word":3061,"end_word":3072,"sentiment":"positive","sentiment_score":0.4149002432823181},{"text":"I will. Bye. Bye. Bye.","start_word":3073,"end_word":3077,"sentiment":"neutral","sentiment_score":0.1699296236038208}],"average":{"sentiment":"neutral","sentiment_score":0.106312648916552}}}}