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May I know what is the message after that? Does it say successful? Mhmm. Still? Okay. Am I speaking with Generosa? Yeah. Is it okay if I check your account for a while? Let me just put you on hold. Okay. Hang on. Hello, Generosa? Yes. So upon checking with the with our back end team, unfortunately, your current router is not compatible with the service. That's why even hello? Can you hear me? Yes. So upon checking with our back end team, the router that you currently have, which is the AX Archer Yeah. Okay. I see. Because upon checking here, it says the router is not compatible even so even if the PPPoE details are entered correctly, it will not establish a connection. Is it possible that we change our router? May I know where did you get the router? Okay. May I know who is this representative? Mhmm. Is is is is she a female or a male? Can I see? Mhmm. Okay. So if that's the case, I'm going to log a phone to the Linham networks directly regarding your connection. Then is it okay if I'll email you the ticket number for your reference? Then I'll get back to you once I receive an update from them. Yeah. Because, actually, we did you said you did enter the credentials correctly, but still did not establish a connection because that so this might be a network fault. Mhmm. Mhmm. Mhmm. Yeah. So I think this is a network fault then. Because upon checking on our end, the address we did order the address service, and it's now up and running. So you should be connected anytime now. You should be you should be established a connection. But since you said you already entered the credential and still not connecting, Maybe there's a network fault. So we're going to log a fault ticket to the mhmm. Yeah. Mhmm. That means we are the service is already active at the area. You just need a compatible router for it to connect. But since Yeah. Because for the Lanham network, we only have one router available. And, yeah, you're correct. That is the Ertle Gaming k seven Wi Fi six because we already tried and tested the other router that we have, which is the Erto gaming Wi Fi six and the Erto performance, but it's not compatible with the service. That's why we only offering one router for the Linham networks. But we can double check it with the Linham Networks because you said you spoke with other representative. Yes, ma'am. Yeah. Because, actually, this is the first time that a customer call us regarding the router's compatibility. That's why we're going to check-in with the Linham Networks to confirm if the router is compatible or not. Is it okay if I give you a callback within this day to confirm? Yeah. Within this day. Mhmm. Until later mhmm. Mhmm. Yeah. We'll give you a callback then understand. K. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. But this mhmm. Okay. Does it accept the credentials? May I know what is the message after that?\n\nDoes it say successful? Mhmm. Still? Okay. Am I speaking with Generosa?\n\nYeah. Is it okay if I check your account for a while? Let me just put you on hold. Okay. Hang on.\n\nHello, Generosa? Yes. So upon checking with the with our back end team, unfortunately, your current router is not compatible with the service. That's why even hello? Can you hear me?\n\nYes. So upon checking with our back end team, the router that you currently have, which is the AX Archer Yeah. Okay. I see. Because upon checking here, it says the router is not compatible even so even if the PPPoE details are entered correctly, it will not establish a connection.\n\nIs it possible that we change our router? May I know where did you get the router? Okay. May I know who is this representative? Mhmm.\n\nIs is is is she a female or a male? Can I see? Mhmm. Okay. So if that's the case, I'm going to log a phone to the Linham networks directly regarding your connection.\n\nThen is it okay if I'll email you the ticket number for your reference? Then I'll get back to you once I receive an update from them. Yeah. Because, actually, we did you said you did enter the credentials correctly, but still did not establish a connection because that so this might be a network fault. Mhmm.\n\nMhmm. Mhmm. Yeah. So I think this is a network fault then. Because upon checking on our end, the address we did order the address service, and it's now up and running.\n\nSo you should be connected anytime now. You should be you should be established a connection. But since you said you already entered the credential and still not connecting, Maybe there's a network fault. So we're going to log a fault ticket to the mhmm. Yeah.\n\nMhmm. That means we are the service is already active at the area. You just need a compatible router for it to connect. But since Yeah. Because for the Lanham network, we only have one router available.\n\nAnd, yeah, you're correct. That is the Ertle Gaming k seven Wi Fi six because we already tried and tested the other router that we have, which is the Erto gaming Wi Fi six and the Erto performance, but it's not compatible with the service. That's why we only offering one router for the Linham networks. But we can double check it with the Linham Networks because you said you spoke with other representative. Yes, ma'am.\n\nYeah. Because, actually, this is the first time that a customer call us regarding the router's compatibility. That's why we're going to check-in with the Linham Networks to confirm if the router is compatible or not. Is it okay if I give you a callback within this day to confirm? Yeah.\n\nWithin this day. Mhmm. Until later mhmm. Mhmm. Yeah.\n\nWe'll give you a callback then understand. K. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.11725740134716034},{"text":"Good afternoon.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.3220655173063278},{"text":"This is Maureen from Airtel tech support.","start":3.9199998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.29298214401517597},{"text":"How can I assist you today?","start":6.8799996,"end":8.16,"sentiment":"neutral","sentiment_score":0.21578147013982138},{"text":"Mhmm.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.007124893832951784}],"sentiment":"neutral","sentiment_score":0.24116631594541318,"num_words":17,"start":2.32,"end":8.66},{"sentences":[{"text":"Mhmm.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":-0.025581957772374153},{"text":"But this 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I was just talking to you before. So I've set everything up from the app and did the tethering, but there's still no Internet access. And all all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email. Yes. It does. Okay. Yeah. Like, everything that I did, like, on the app, it works. It's just like I have no Internet access. That's all. Yes. Yeah. So Yes. Alright. Yes. Yeah. But it said that one's compatible, like, literally before I bought it today. So what am I meant to do with this one? Like, what? I just wasted my money going to buy this? I've got a Jamie Hi Fi, and it's a Wi Fi six. And I've spoke to someone before from your team, and they said that works. I don't know their names, to be honest. But I'll stop. So what the fuck, bro? No. It's a mail. She asked me which browser I got, and I sent that one. Said okay. Yeah. So An update on what? Like so my Wi Fi is not gonna work at all as long as I have this router? Yeah. I I did everything. I did everything, like, in the instruction. It even connected. It can see my Wi Fi here, but it just says no Internet. But everything's connected, like, and everything. So I don't know if it's like, what the hell is going on? But So it says working well. Not birth status online. What does that mean? But yeah. Then it goes So what's the compatible router? Because the one you guys have, like, is actually outrageous. Like, 200 and something. Like, which which one is it? How long how long how long is this double checking going to take? Like, I'm just frustrated because everything here, we don't pick any network. Like, we have to get one of your partners, which I'm not familiar with this Midham network until I moved here. But, like, obviously, it's not a smooth transition. Like, this is, like, what the fuck? Okay. When will I get a response? By today? Okay. Alright. Yeah. Because I need Wi Fi. Like, I have uni stuff that I need to do. Alright. No worries. 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Mary. I was just talking to you before. So I've set everything up from the app and did the tethering, but there's still no Internet access. And all all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email. Yes.\n\nIt does. Okay. Yeah. Like, everything that I did, like, on the app, it works. It's just like I have no Internet access.\n\nThat's all. Yes. Yeah. So Yes. Alright.\n\nYes. Yeah. But it said that one's compatible, like, literally before I bought it today. So what am I meant to do with this one? Like, what?\n\nI just wasted my money going to buy this? I've got a Jamie Hi Fi, and it's a Wi Fi six. And I've spoke to someone before from your team, and they said that works. I don't know their names, to be honest. But I'll stop.\n\nSo what the fuck, bro? No. It's a mail. She asked me which browser I got, and I sent that one. Said okay.\n\nYeah. So An update on what? Like so my Wi Fi is not gonna work at all as long as I have this router? Yeah. I I did everything.\n\nI did everything, like, in the instruction. It even connected. It can see my Wi Fi here, but it just says no Internet. But everything's connected, like, and everything. So I don't know if it's like, what the hell is going on?\n\nBut So it says working well. Not birth status online. What does that mean? But yeah. Then it goes So what's the compatible router?\n\nBecause the one you guys have, like, is actually outrageous. Like, 200 and something. Like, which which one is it? How long how long how long is this double checking going to take? Like, I'm just frustrated because everything here, we don't pick any network.\n\nLike, we have to get one of your partners, which I'm not familiar with this Midham network until I moved here. But, like, obviously, it's not a smooth transition. Like, this is, like, what the fuck? Okay. When will I get a response?\n\nBy today? Okay. Alright. Yeah. Because I need Wi Fi.\n\nLike, I have uni stuff that I need to do. Alright. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":7.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.27377908676862717},{"text":"I was just talking to you before.","start":9.28,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.02897409855255059},{"text":"So I've set everything up from the app and did the tethering, but there's still no Internet access.","start":10.719999,"end":20.775,"sentiment":"neutral","sentiment_score":-0.09312608589728673},{"text":"And all all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email.","start":22.835,"end":34.13,"sentiment":"neutral","sentiment_score":-0.041586596771542514},{"text":"Yes.","start":40.91,"end":41.23,"sentiment":"neutral","sentiment_score":0.07150183618068695}],"sentiment":"neutral","sentiment_score":-0.04310411290960416,"num_words":63,"start":7.12,"end":41.23},{"sentences":[{"text":"It does.","start":41.23,"end":41.97,"sentiment":"neutral","sentiment_score":0.08728158101439476},{"text":"Okay.","start":49.715,"end":49.875,"sentiment":"neutral","sentiment_score":0.001282915472984314},{"text":"Yeah.","start":49.875,"end":50.114998,"sentiment":"neutral","sentiment_score":-0.013600246980786324},{"text":"Like, everything that I did, like, on the app, it works.","start":50.114998,"end":55.255,"sentiment":"neutral","sentiment_score":-0.03510575030337681},{"text":"It's just like I have no Internet access.","start":55.635,"end":59.28,"sentiment":"negative","sentiment_score":-0.4540162421762943}],"sentiment":"neutral","sentiment_score":-0.1676542330533266,"num_words":23,"start":41.23,"end":59.28},{"sentences":[{"text":"That's all.","start":59.28,"end":60.18,"sentiment":"neutral","sentiment_score":-0.2793297618627548},{"text":"Yes.","start":65.68,"end":66.159996,"sentiment":"neutral","sentiment_score":0.014866190031170843},{"text":"Yeah.","start":66.159996,"end":66.659996,"sentiment":"neutral","sentiment_score":0.009815574623644352},{"text":"So Yes.","start":71.565,"end":150.74,"sentiment":"neutral","sentiment_score":0.003437361214309931},{"text":"Alright.","start":162.185,"end":162.685,"sentiment":"neutral","sentiment_score":-0.06949609518051147}],"sentiment":"neutral","sentiment_score":-0.08522844740322658,"num_words":7,"start":59.28,"end":162.685},{"sentences":[{"text":"Yes.","start":165.545,"end":166.045,"sentiment":"neutral","sentiment_score":-0.011845759116113186},{"text":"Yeah.","start":177.32,"end":177.56,"sentiment":"neutral","sentiment_score":-0.009015124291181564},{"text":"But it said that one's compatible, like, literally before I bought it today.","start":177.56,"end":182.06,"sentiment":"neutral","sentiment_score":-0.04103284844985375},{"text":"So what am I meant to do with this one?","start":204.62001,"end":206.48001,"sentiment":"neutral","sentiment_score":-0.30444067120552065},{"text":"Like, what?","start":206.78001,"end":207.42001,"sentiment":"neutral","sentiment_score":-0.3183824121952057}],"sentiment":"neutral","sentiment_score":-0.15686886850744486,"num_words":27,"start":165.545,"end":207.42001},{"sentences":[{"text":"I just wasted my money going to buy this?","start":207.42001,"end":210.315,"sentiment":"negative","sentiment_score":-0.6533945997556051},{"text":"I've got a Jamie Hi Fi, and it's a Wi Fi six.","start":214.315,"end":217.295,"sentiment":"neutral","sentiment_score":-0.049258594090739884},{"text":"And I've spoke to someone before from your team, and they said that works.","start":219.835,"end":224.67,"sentiment":"neutral","sentiment_score":0.016406916081905365},{"text":"I don't know their names, to be honest.","start":230.51,"end":232.69,"sentiment":"neutral","sentiment_score":-0.2674972265958786},{"text":"But I'll stop.","start":232.98999,"end":233.97,"sentiment":"neutral","sentiment_score":-0.18326638142267862}],"sentiment":"neutral","sentiment_score":-0.19416814475603725,"num_words":46,"start":207.42001,"end":233.97},{"sentences":[{"text":"So what the fuck, bro?","start":237.06999,"end":239.48999,"sentiment":"negative","sentiment_score":-0.4097709208726883},{"text":"No.","start":243.205,"end":243.285,"sentiment":"neutral","sentiment_score":-0.23204922676086423},{"text":"It's a mail.","start":243.285,"end":244.185,"sentiment":"neutral","sentiment_score":-0.15219333271185556},{"text":"She asked me which browser I got, and I sent that one.","start":244.645,"end":248.965,"sentiment":"neutral","sentiment_score":-0.08926028696199258},{"text":"Said okay.","start":248.965,"end":249.785,"sentiment":"neutral","sentiment_score":-0.034706021659076214}],"sentiment":"neutral","sentiment_score":-0.16860953548356242,"num_words":23,"start":237.06999,"end":249.785},{"sentences":[{"text":"Yeah.","start":250.24501,"end":250.74501,"sentiment":"neutral","sentiment_score":-0.009366460144519806},{"text":"So An update on what?","start":251.125,"end":277.035,"sentiment":"neutral","sentiment_score":-0.015201546251773834},{"text":"Like so my Wi Fi is not gonna work at all as long as I have this router?","start":277.035,"end":281.37,"sentiment":"neutral","sentiment_score":-0.17776358955436283},{"text":"Yeah.","start":281.37,"end":281.87,"sentiment":"neutral","sentiment_score":-0.05976644530892372},{"text":"I I did everything.","start":291.05,"end":294.99,"sentiment":"neutral","sentiment_score":-0.28099704533815384}],"sentiment":"neutral","sentiment_score":-0.15409908379460202,"num_words":29,"start":250.24501,"end":294.99},{"sentences":[{"text":"I did everything, like, in the instruction.","start":297.035,"end":300.49503,"sentiment":"neutral","sentiment_score":-0.07026755703347069},{"text":"It even connected.","start":300.875,"end":301.855,"sentiment":"neutral","sentiment_score":0.007117866228024165},{"text":"It can see my Wi Fi here, but it just says no Internet.","start":302.075,"end":307.45502,"sentiment":"neutral","sentiment_score":-0.10807461262895511},{"text":"But everything's connected, like, and everything.","start":308.315,"end":312.05002,"sentiment":"neutral","sentiment_score":-0.19056681791941324},{"text":"So I don't know if it's like, what the hell is going on?","start":312.05002,"end":316.15,"sentiment":"neutral","sentiment_score":-0.2645219908310817}],"sentiment":"neutral","sentiment_score":-0.1537541917392186,"num_words":42,"start":297.035,"end":316.15},{"sentences":[{"text":"But So it says working well.","start":316.21002,"end":352.15,"sentiment":"neutral","sentiment_score":-0.10288104663292567},{"text":"Not birth status online.","start":352.53,"end":354.15,"sentiment":"neutral","sentiment_score":-0.141090152785182},{"text":"What does that mean?","start":355.20502,"end":356.265,"sentiment":"neutral","sentiment_score":-0.14571334049105644},{"text":"But yeah.","start":357.125,"end":358.105,"sentiment":"neutral","sentiment_score":-0.0724773108959198},{"text":"Then it goes So what's the compatible router?","start":358.64502,"end":370.55,"sentiment":"neutral","sentiment_score":-0.09640824398957193}],"sentiment":"neutral","sentiment_score":-0.11169670110878845,"num_words":24,"start":316.21002,"end":370.55},{"sentences":[{"text":"Because the one you guys have, like, is actually outrageous.","start":370.61,"end":373.43,"sentiment":"negative","sentiment_score":-0.6608852237462998},{"text":"Like, 200 and something.","start":373.72998,"end":375.27,"sentiment":"negative","sentiment_score":-0.49672991037368774},{"text":"Like, which which one is it?","start":376.21,"end":379.83,"sentiment":"neutral","sentiment_score":-0.09722495451569557},{"text":"How long how long how long is this double checking going to take?","start":428.97,"end":433.61,"sentiment":"neutral","sentiment_score":-0.11816110003453034},{"text":"Like, I'm just frustrated because everything here, we don't pick any network.","start":433.61,"end":438.34998,"sentiment":"negative","sentiment_score":-0.4307329058647156}],"sentiment":"negative","sentiment_score":-0.3529780172639423,"num_words":45,"start":370.61,"end":438.34998},{"sentences":[{"text":"Like, we have to get one of your partners, which I'm not familiar with this Midham network until I moved here.","start":438.49,"end":445.555,"sentiment":"neutral","sentiment_score":-0.28070274279231117},{"text":"But, like, obviously, it's not a smooth transition.","start":445.555,"end":449.975,"sentiment":"negative","sentiment_score":-0.48390521481633186},{"text":"Like, this is, like, what the fuck?","start":450.355,"end":452.935,"sentiment":"negative","sentiment_score":-0.5976569822856358},{"text":"Okay.","start":475.83502,"end":476.33502,"sentiment":"neutral","sentiment_score":0.00476323626935482},{"text":"When will I get a response?","start":476.39502,"end":477.855,"sentiment":"neutral","sentiment_score":0.006772500462830067}],"sentiment":"neutral","sentiment_score":-0.3233534873051699,"num_words":43,"start":438.49,"end":477.855},{"sentences":[{"text":"By today?","start":485.21,"end":485.87,"sentiment":"neutral","sentiment_score":0.01780677307397127},{"text":"Okay.","start":490.00998,"end":490.50998,"sentiment":"neutral","sentiment_score":0.004157496616244316},{"text":"Alright.","start":491.755,"end":492.155,"sentiment":"neutral","sentiment_score":0.015596805140376093},{"text":"Yeah.","start":492.155,"end":492.555,"sentiment":"neutral","sentiment_score":-0.002425342798233032},{"text":"Because I need Wi Fi.","start":492.555,"end":493.675,"sentiment":"neutral","sentiment_score":-0.04502575322985649}],"sentiment":"neutral","sentiment_score":-0.017218626104295254,"num_words":10,"start":485.21,"end":493.675},{"sentences":[{"text":"Like, I have uni stuff that I need to do.","start":493.675,"end":496.255,"sentiment":"neutral","sentiment_score":-0.10468376949429511},{"text":"Alright.","start":500.47498,"end":500.875,"sentiment":"neutral","sentiment_score":0.057516761124134064},{"text":"No worries.","start":500.875,"end":501.51498,"sentiment":"neutral","sentiment_score":0.08764670789241791},{"text":"Bye.","start":501.51498,"end":502.01498,"sentiment":"neutral","sentiment_score":0.08320803940296173}],"sentiment":"neutral","sentiment_score":-0.05220139133078711,"num_words":14,"start":493.675,"end":502.01498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hi,\n\nChannel 0: I\n\nChannel 1: Mary.\n\nChannel 0: assist you today? Mhmm.\n\nChannel 1: I was just talking to you before. So I've set everything up from the app\n\nChannel 0: Mhmm.\n\nChannel 1: and did the tethering, but there's still no Internet access. And\n\nChannel 0: But\n\nChannel 1: all\n\nChannel 0: this mhmm.\n\nChannel 1: all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email.\n\nChannel 0: Okay. Does it accept the credentials?\n\nChannel 1: Yes. It does.\n\nChannel 0: May I know what is the message after that? Does it say successful?\n\nChannel 1: Okay. Yeah. Like, everything that I did, like, on the app, it\n\nChannel 0: Mhmm.\n\nChannel 1: works. It's just like I have no Internet access. That's all.\n\nChannel 0: Still? Okay. Am I speaking with Generosa?\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Yeah. Is it okay if I check your account for a while? Let me just\n\nChannel 1: So\n\nChannel 0: put you on hold. Okay. Hang on. Hello, Generosa?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So upon checking with the with our back end team, unfortunately, your current router is not compatible with the service. That's why\n\nChannel 1: Alright.\n\nChannel 0: even hello? Can you hear me?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So upon checking with our back end team, the router that you currently have, which is the AX Archer\n\nChannel 1: Yeah. But it said\n\nChannel 0: Yeah.\n\nChannel 1: that one's compatible, like, literally before I bought it today.\n\nChannel 0: Okay. I see. Because upon checking here, it says the router is not compatible even so even if the PPPoE details are entered correctly, it will not establish a connection. Is it possible that we change our router?\n\nChannel 1: So what am I meant to do with this one? Like, what? I just wasted my money going to buy this?\n\nChannel 0: May I know where did you get the router?\n\nChannel 1: I've got a Jamie Hi Fi, and it's a Wi Fi six.\n\nChannel 0: Okay.\n\nChannel 1: And I've spoke to someone before from your team, and they said that works.\n\nChannel 0: May I know who is this representative?\n\nChannel 1: I don't know their names, to be honest. But I'll stop.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Is is\n\nChannel 1: what the fuck, bro?\n\nChannel 0: is is she a female or a male?\n\nChannel 1: No. It's a mail.\n\nChannel 0: Can\n\nChannel 1: She asked me which\n\nChannel 0: I see?\n\nChannel 1: browser I got, and I sent that one. Said okay. Yeah. So\n\nChannel 0: Mhmm. Okay. So if that's the case, I'm going to log a phone to the Linham networks directly regarding your connection. Then is it okay if I'll email you the ticket number for your reference? Then I'll get back to you once I receive an update from them.\n\nChannel 1: An update on what? Like so my Wi Fi is not gonna work at all as long as I have this router? Yeah.\n\nChannel 0: Yeah. Because, actually, we did you said you did enter the credentials correctly, but still did not\n\nChannel 1: I\n\nChannel 0: establish a connection because that\n\nChannel 1: I did\n\nChannel 0: so\n\nChannel 1: everything.\n\nChannel 0: this might be a network fault.\n\nChannel 1: I did everything, like, in the\n\nChannel 0: Mhmm.\n\nChannel 1: instruction. It even connected. It can see my Wi Fi here,\n\nChannel 0: Mhmm.\n\nChannel 1: but it just says no Internet. But everything's connected, like, and everything. So I don't know if it's like, what the hell is going on? But\n\nChannel 0: Mhmm. Yeah. So I think this is a network fault then. Because upon checking on our end, the address we did order the address service, and it's now up and running. So you should be connected anytime now.\n\nYou should be you should be established a connection. But since you said you already entered the credential and still not connecting, Maybe there's a network fault. So we're going to log a\n\nChannel 1: So\n\nChannel 0: fault\n\nChannel 1: it says\n\nChannel 0: ticket\n\nChannel 1: working\n\nChannel 0: to\n\nChannel 1: well.\n\nChannel 0: the\n\nChannel 1: Not birth\n\nChannel 0: mhmm.\n\nChannel 1: status online. What does that mean? But yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Then\n\nChannel 0: Mhmm.\n\nChannel 1: it goes\n\nChannel 0: That means we are the service is already active at the area. You just need a compatible router for it to connect.\n\nChannel 1: So\n\nChannel 0: But\n\nChannel 1: what's the\n\nChannel 0: since\n\nChannel 1: compatible router? Because the one you guys have, like, is actually outrageous. Like, 200 and something. Like,\n\nChannel 0: Yeah. Because\n\nChannel 1: which which one is it?\n\nChannel 0: for the Lanham network, we only have one router available. And, yeah, you're correct. That is the Ertle Gaming k seven Wi Fi six because we already tried and tested the other router that we have, which is the Erto gaming Wi Fi six and the Erto performance, but it's not compatible with the service. That's why we only offering one router for the Linham networks. But we can double check it with the Linham Networks because you said you spoke with other\n\nChannel 1: How\n\nChannel 0: representative.\n\nChannel 1: long how long\n\nChannel 0: Yes,\n\nChannel 1: how long is this double checking going to take? Like, I'm just frustrated because everything here, we\n\nChannel 0: ma'am.\n\nChannel 1: don't pick any network. Like, we have to get one of your partners, which I'm not familiar with this Midham network until I moved here. But, like, obviously, it's not a smooth transition. Like, this is, like, what the fuck?\n\nChannel 0: Yeah. Because, actually, this is the first time that a customer call us regarding the router's compatibility. That's why we're going to check-in with the Linham Networks to confirm if the router is compatible or not.\n\nChannel 1: Okay. When will I get a response?\n\nChannel 0: Is it okay if I give you a callback within this day\n\nChannel 1: By today?\n\nChannel 0: to confirm? Yeah. Within this day. Mhmm. Until later\n\nChannel 1: Okay. Alright. Yeah. Because I need\n\nChannel 0: mhmm.\n\nChannel 1: Wi Fi. Like, I have uni stuff that I need to do.\n\nChannel 0: Mhmm. Yeah. We'll give you a callback then\n\nChannel 1: Alright. No worries. Bye.\n\nChannel 0: understand. K. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.11725740134716034},{"text":"Good afternoon.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.3220655173063278},{"text":"This is Maureen from Airtel tech support.","start":3.9199998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.29298214401517597},{"text":"How 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today?","start":7.3599997,"end":8.16,"sentiment":"neutral","sentiment_score":0.19810556868712106},{"text":"Mhmm.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":-0.007124893832951784}],"sentiment":"neutral","sentiment_score":0.14679795305710286,"channel":0,"num_words":4,"start":7.3599997,"end":8.66},{"sentences":[{"text":"I was just talking to you before.","start":9.28,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.02897409855255059},{"text":"So I've set everything up from the app","start":10.719999,"end":13.155,"sentiment":"neutral","sentiment_score":-0.014377151150256395}],"sentiment":"neutral","sentiment_score":-0.021189059937993686,"channel":1,"num_words":15,"start":9.28,"end":13.155},{"sentences":[{"text":"Mhmm.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":-0.025581957772374153}],"sentiment":"neutral","sentiment_score":-0.025581957772374153,"channel":0,"num_words":1,"start":13.92,"end":14.42},{"sentences":[{"text":"and did the tethering, but there's still no Internet access.","start":15.875,"end":20.775,"sentiment":"neutral","sentiment_score":-0.156125233694911},{"text":"And","start":22.835,"end":23.235,"sentiment":"neutral","sentiment_score":-0.1247883141040802}],"sentiment":"neutral","sentiment_score":-0.1532764228230173,"channel":1,"num_words":11,"start":15.875,"end":23.235},{"sentences":[{"text":"But","start":23.195,"end":23.435,"sentiment":"neutral","sentiment_score":-0.172183096408844}],"sentiment":"neutral","sentiment_score":-0.172183096408844,"channel":0,"num_words":1,"start":23.195,"end":23.435},{"sentences":[{"text":"all","start":23.235,"end":23.735,"sentiment":"neutral","sentiment_score":-0.22357946634292605}],"sentiment":"neutral","sentiment_score":-0.22357946634292605,"channel":1,"num_words":1,"start":23.235,"end":23.735},{"sentences":[{"text":"this mhmm.","start":23.435,"end":24.494999,"sentiment":"neutral","sentiment_score":-0.14412416890263557}],"sentiment":"neutral","sentiment_score":-0.14412416890263557,"channel":0,"num_words":2,"start":23.435,"end":24.494999},{"sentences":[{"text":"all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email.","start":25.075,"end":34.13,"sentiment":"neutral","sentiment_score":-0.033550397168393385}],"sentiment":"neutral","sentiment_score":-0.033550397168393385,"channel":1,"num_words":33,"start":25.075,"end":34.13},{"sentences":[{"text":"Okay.","start":35.989998,"end":36.489998,"sentiment":"neutral","sentiment_score":0.02427152544260025},{"text":"Does it accept the credentials?","start":37.35,"end":39.69,"sentiment":"neutral","sentiment_score":0.04906783141195774}],"sentiment":"neutral","sentiment_score":0.04493511375039816,"channel":0,"num_words":6,"start":35.989998,"end":39.69},{"sentences":[{"text":"Yes.","start":40.91,"end":41.23,"sentiment":"neutral","sentiment_score":0.07150183618068695},{"text":"It does.","start":41.23,"end":41.97,"sentiment":"neutral","sentiment_score":0.08728158101439476}],"sentiment":"neutral","sentiment_score":0.08202166606982549,"channel":1,"num_words":3,"start":40.91,"end":41.97},{"sentences":[{"text":"May I know what is the message after that?","start":44.325,"end":46.885,"sentiment":"neutral","sentiment_score":0.08391354978084564},{"text":"Does it say successful?","start":46.885,"end":48.024998,"sentiment":"neutral","sentiment_score":0.06085760239511728}],"sentiment":"neutral","sentiment_score":0.07681941212369846,"channel":0,"num_words":13,"start":44.325,"end":48.024998},{"sentences":[{"text":"Okay.","start":49.715,"end":49.875,"sentiment":"neutral","sentiment_score":0.001282915472984314},{"text":"Yeah.","start":49.875,"end":50.114998,"sentiment":"neutral","sentiment_score":-0.013600246980786324},{"text":"Like, everything that I did, like, on the app, 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we","start":433.61,"end":436.33,"sentiment":"negative","sentiment_score":-0.43684960156679153}],"sentiment":"neutral","sentiment_score":-0.2869394351454342,"channel":1,"num_words":17,"start":430.40997,"end":436.33},{"sentences":[{"text":"ma'am.","start":436.2375,"end":436.7375,"sentiment":"negative","sentiment_score":-0.4169328808784485}],"sentiment":"negative","sentiment_score":-0.4169328808784485,"channel":0,"num_words":1,"start":436.2375,"end":436.7375},{"sentences":[{"text":"don't pick any network.","start":436.33,"end":438.34998,"sentiment":"negative","sentiment_score":-0.41849951446056366},{"text":"Like, we have to get one of your partners, which I'm not familiar with this Midham network until I moved here.","start":438.49,"end":445.555,"sentiment":"neutral","sentiment_score":-0.28070274279231117},{"text":"But, like, obviously, it's not a smooth transition.","start":445.555,"end":449.975,"sentiment":"negative","sentiment_score":-0.48390521481633186},{"text":"Like, this is, like, 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worries.","start":500.875,"end":501.51498,"sentiment":"neutral","sentiment_score":0.08764670789241791},{"text":"Bye.","start":501.51498,"end":502.01498,"sentiment":"neutral","sentiment_score":0.08320803940296173}],"sentiment":"neutral","sentiment_score":0.0790045540779829,"channel":1,"num_words":4,"start":500.47498,"end":502.01498},{"sentences":[{"text":"understand.","start":502.04495,"end":502.54495,"sentiment":"neutral","sentiment_score":0.0777636244893074},{"text":"K.","start":502.68494,"end":502.84494,"sentiment":"neutral","sentiment_score":0.09778974205255508},{"text":"Thank you.","start":502.84494,"end":503.24493,"sentiment":"neutral","sentiment_score":0.2459309995174408},{"text":"Bye for now.","start":503.24493,"end":504.22495,"sentiment":"neutral","sentiment_score":-0.01735484351714452}],"sentiment":"neutral","sentiment_score":0.08790726214647293,"channel":0,"num_words":7,"start":502.04495,"end":504.22495}]},"summary":{"result":"success","short":"The customer, Mary, is experiencing internet access issues with her router and has been trying to troubleshoot with Airtel tech support. The representative, Maureen, explains that the customer's current router is not compatible with the service and suggests switching to a compatible router. Maureen logs a ticket and promises to call back within the day to confirm compatibility."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can Hi, I assist Mary. you today?","start_word":3,"end_word":17,"intents":[{"intent":"Assist mary","confidence_score":0.32705426}]},{"text":"So I've set everything up from the app Mhmm. and did the tethering, but there's still no Internet access. And But all this mhmm. all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email. Okay.","start_word":26,"end_word":83,"intents":[{"intent":"Set up router","confidence_score":0.96056575}]},{"text":"Is it okay if I check your account for a while?","start_word":139,"end_word":149,"intents":[{"intent":"Check account","confidence_score":0.34467083}]},{"text":"Is it possible that we change our router?","start_word":260,"end_word":267,"intents":[{"intent":"Change router","confidence_score":0.22062589}]},{"text":"May I know where did you get the router?","start_word":289,"end_word":297,"intents":[{"intent":"Find router","confidence_score":0.16276845}]},{"text":"So if that's the case, I'm going to log a phone to the Linham networks directly regarding your connection.","start_word":384,"end_word":402,"intents":[{"intent":"Log phone connection","confidence_score":0.016668558}]},{"text":"Because, actually, this is the first time that a customer call us regarding the router's compatibility. That's why we're going to check-in with the Linham Networks to confirm if the router is compatible or not.","start_word":826,"end_word":860,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.18803607}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can Hi, I assist Mary. you today? Mhmm. I was just talking to you before. So I've set everything up from the app Mhmm. and did the tethering, but there's still no Internet access. And But all this mhmm. all the lights on my router are on when I set it up, everything on the app, and I did pick the PPOE, and I put the details that you send the email. Okay. Does it accept the credentials? Yes. It does. May I know what is the message after that? Does it say successful? Okay. Yeah. Like, everything that I did, like, on the app, it Mhmm. works.","start_word":0,"end_word":118,"sentiment":"neutral","sentiment_score":0.015575367026031016},{"text":"It's just like I have no Internet access.","start_word":119,"end_word":126,"sentiment":"negative","sentiment_score":-0.4588428437709808},{"text":"That's all. Still? Okay. Am I speaking with Generosa? Yes. Yeah. Yeah. Is it okay if I check your account for a while? Let me just put So you on hold. Okay. Hang on. Hello, Generosa? Yes. Yes. So upon checking with the with our back end team, unfortunately, your current router is not compatible with the service. That's why Alright. even hello? Can you hear me? Yes. Yes. So upon checking with our back end team, the router that you currently have, which is the AX Archer Yeah. But it said Yeah. that one's compatible, like, literally before I bought it today. Okay. I see.","start_word":127,"end_word":232,"sentiment":"neutral","sentiment_score":-0.07421675324440002},{"text":"Because upon checking here, it says the router is not compatible even so even if the PPPoE details are entered correctly, it will not establish a connection.","start_word":233,"end_word":259,"sentiment":"negative","sentiment_score":-0.36008313298225403},{"text":"Is it possible that we change our router? So what am I meant to do with this one? Like, what?","start_word":260,"end_word":279,"sentiment":"neutral","sentiment_score":-0.2802233397960663},{"text":"I just wasted my money going to buy this?","start_word":280,"end_word":288,"sentiment":"negative","sentiment_score":-0.6469096541404724},{"text":"May I know where did you get the router? I've got a Jamie Hi Fi, and it's a Wi Fi six. Okay. And I've spoke to someone before from your team, and they said that works. May I know who is this representative? I don't know their names, to be honest. But I'll stop. Mhmm.","start_word":289,"end_word":343,"sentiment":"neutral","sentiment_score":-0.08783978223800659},{"text":"So Is is what the fuck, bro?","start_word":344,"end_word":350,"sentiment":"negative","sentiment_score":-0.4205063581466675},{"text":"is is she a female or a male? No. It's a mail. Can She asked me which I see? browser I got, and I sent that one. Said okay. Yeah. So Mhmm. Okay. So if that's the case, I'm going to log a phone to the Linham networks directly regarding your connection. Then is it okay if I'll email you the ticket number for your reference? Then I'll get back to you once I receive an update from them. An update on what? Like so my Wi Fi is not gonna work at all as long as I have this router? Yeah. Yeah. Because, actually, we did you said you did enter the credentials correctly, but still did not I establish a connection because that I did so everything.","start_word":351,"end_word":479,"sentiment":"neutral","sentiment_score":-0.05378821119666099},{"text":"this might be a network fault.","start_word":480,"end_word":485,"sentiment":"negative","sentiment_score":-0.3846541941165924},{"text":"I did everything, like, in the Mhmm. instruction. It even connected. It can see my Wi Fi here, Mhmm. but it just says no Internet. But everything's connected, like, and everything. So I don't know if it's like, what the hell is going on? But Mhmm. Yeah. So I think this is a network fault then. Because upon checking on our end, the address we did order the address service, and it's now up and running. So you should be connected anytime now. You should be you should be established a connection. But since you said you already entered the credential and still not connecting, Maybe there's a network fault. So we're going to log a So fault it says ticket working to well. the Not birth mhmm. status online. What does that mean? But yeah. Yeah. Then Mhmm. it goes That means we are the service is already active at the area. You just need a compatible router for it to connect. So But what's the since compatible router?","start_word":486,"end_word":655,"sentiment":"neutral","sentiment_score":-0.07448407122317482},{"text":"Because the one you guys have, like, is actually outrageous. Like, 200 and something.","start_word":656,"end_word":669,"sentiment":"negative","sentiment_score":-0.6114359498023987},{"text":"Like, Yeah. Because which which one is it? for the Lanham network, we only have one router available. And, yeah, you're correct. That is the Ertle Gaming k seven Wi Fi six because we already tried and tested the other router that we have, which is the Erto gaming Wi Fi six and the Erto performance, but it's not compatible with the service. That's why we only offering one router for the Linham networks. But we can double check it with the Linham Networks because you said you spoke with other How representative. long how long Yes, how long is this double checking going to take?","start_word":670,"end_word":775,"sentiment":"neutral","sentiment_score":-0.13731347024440765},{"text":"Like, I'm just frustrated because everything here, we ma'am. don't pick any network.","start_word":776,"end_word":788,"sentiment":"negative","sentiment_score":-0.4194948077201843},{"text":"Like, we have to get one of your partners, which I'm not familiar with this Midham network until I moved here.","start_word":789,"end_word":809,"sentiment":"neutral","sentiment_score":-0.2780798375606537},{"text":"But, like, obviously, it's not a smooth transition. Like, this is, like, what the fuck?","start_word":810,"end_word":824,"sentiment":"negative","sentiment_score":-0.5308257341384888},{"text":"Yeah. Because, actually, this is the first time that a customer call us regarding the router's compatibility. That's why we're going to check-in with the Linham Networks to confirm if the router is compatible or not. Okay. When will I get a response? Is it okay if I give you a callback within this day By today? to confirm? Yeah. Within this day. Mhmm. Until later Okay. Alright. Yeah. Because I need mhmm. Wi Fi. Like, I have uni stuff that I need to do. Mhmm. Yeah. We'll give you a callback then Alright. No worries. Bye. understand. K. Thank you. Bye for now.","start_word":825,"end_word":928,"sentiment":"neutral","sentiment_score":-0.025337167657338656}],"average":{"sentiment":"neutral","sentiment_score":-0.11274524888276512}}}}