{"metadata":{"transaction_key":"deprecated","request_id":"019fd9dd-29c4-7e51-8fa9-249e410a807b","sha256":"a2fe4a3d958ae7e51e7a2811c9c5144e3b27a7b97ec49a3fa6a8895d72bc697a","created":"2026-08-07T01:36:19.157Z","duration":98.56794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":233,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":267,"output_tokens":267},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":267,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Ben Osborne. Hello? Yes. Hi. Good afternoon, Ben. Yes. Sorry. I can't hear you. Anyways, Ben, my name is Mary calling from. I I hope you're doing well. Ben, we are Reginald dot ai. We are a cybersecurity company. Sorry. From Vigilance AI? Oh, sorry. We are just calling from Vigilance AI. I see. I'll just try to ring back again for better connection. Sorry. I'll just write your yeah. I'll ring I'll ring you back. Thank you.","confidence":0.9499512,"words":[{"word":"looking","start":6.48,"end":6.8799996,"confidence":0.5107422,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.008089946582913399},{"word":"for","start":6.8799996,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0045277695171535015},{"word":"ben","start":7.3599997,"end":7.68,"confidence":0.9921875,"punctuated_word":"Ben","sentiment":"neutral","sentiment_score":0.010255219414830208},{"word":"osborne","start":7.68,"end":8.18,"confidence":0.78271484,"punctuated_word":"Osborne.","sentiment":"neutral","sentiment_score":0.013096007518470287},{"word":"hello","start":25.755001,"end":26.255001,"confidence":0.8625488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01519231963902712},{"word":"yes","start":28.349998,"end":28.669998,"confidence":0.9165039,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.060766540467739105},{"word":"hi","start":28.669998,"end":28.99,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16940009593963623},{"word":"good","start":28.99,"end":29.23,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3628955483436585},{"word":"afternoon","start":29.23,"end":29.73,"confidence":0.9499512,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.3886845707893371},{"word":"ben","start":29.789999,"end":30.289999,"confidence":0.8239746,"punctuated_word":"Ben.","sentiment":"positive","sentiment_score":0.35740211606025696},{"word":"yes","start":34.27,"end":34.77,"confidence":0.796875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05761681869626045},{"word":"sorry","start":35.07,"end":35.39,"confidence":0.9362793,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12462104856967926},{"word":"i","start":35.39,"end":35.469997,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28169187903404236},{"word":"can't","start":35.469997,"end":35.79,"confidence":0.97509766,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.30414196848869324},{"word":"hear","start":35.79,"end":36.03,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.33742764592170715},{"word":"you","start":36.03,"end":36.51,"confidence":1.0,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.3568081855773926},{"word":"anyways","start":36.51,"end":37.01,"confidence":0.9954427,"punctuated_word":"Anyways,","sentiment":"neutral","sentiment_score":0.021112656220793724},{"word":"ben","start":37.07,"end":37.39,"confidence":0.97631836,"punctuated_word":"Ben,","sentiment":"neutral","sentiment_score":0.09647178649902344},{"word":"my","start":37.39,"end":37.55,"confidence":0.85498047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12571120262145996},{"word":"name","start":37.55,"end":37.71,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.09501604735851288},{"word":"is","start":37.71,"end":37.87,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1471022367477417},{"word":"mary","start":37.87,"end":38.269997,"confidence":0.9902344,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.16992086172103882},{"word":"calling","start":38.269997,"end":38.59,"confidence":0.9604492,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.10840728878974916},{"word":"from","start":38.59,"end":39.09,"confidence":0.5805054,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":0.0899156853556633},{"word":"i","start":40.51,"end":40.989998,"confidence":0.94970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31308314204216003},{"word":"i","start":40.989998,"end":41.07,"confidence":0.7363281,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3659059703350067},{"word":"hope","start":41.07,"end":41.309998,"confidence":0.9038086,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.3995363712310791},{"word":"you're","start":41.309998,"end":41.47,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.34086745977401733},{"word":"doing","start":41.47,"end":41.79,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2889901399612427},{"word":"well","start":41.79,"end":42.29,"confidence":0.9921875,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.17537501454353333},{"word":"ben","start":43.454998,"end":43.695,"confidence":0.78271484,"punctuated_word":"Ben,","sentiment":"neutral","sentiment_score":-0.004516118206083775},{"word":"we","start":43.695,"end":43.934998,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.007719558663666248},{"word":"are","start":43.934998,"end":44.335,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.007523374166339636},{"word":"reginald","start":45.135,"end":45.635,"confidence":0.70410156,"punctuated_word":"Reginald","sentiment":"neutral","sentiment_score":-0.006240724585950375},{"word":"dot","start":46.135,"end":46.635,"confidence":0.8178711,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.012367269024252892},{"word":"ai","start":47.135,"end":47.635,"confidence":0.9589844,"punctuated_word":"ai.","sentiment":"neutral","sentiment_score":-0.009657362475991247},{"word":"we","start":48.894997,"end":49.135,"confidence":0.90283203,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.008954182267189026},{"word":"are","start":49.135,"end":49.375,"confidence":0.98291016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0038798442110419273},{"word":"a","start":49.375,"end":49.614998,"confidence":0.95947266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008364337496459484},{"word":"cybersecurity","start":49.614998,"end":50.114998,"confidence":0.7729492,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.007806693203747272},{"word":"company","start":50.735,"end":51.235,"confidence":0.79125977,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.01999969780445099},{"word":"sorry","start":55.66,"end":56.16,"confidence":0.82470703,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1884785443544388},{"word":"from","start":59.179996,"end":59.679996,"confidence":0.81933594,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.07745624333620071},{"word":"vigilance","start":59.899998,"end":60.399998,"confidence":0.7233887,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.10134181380271912},{"word":"ai","start":61.019997,"end":61.519997,"confidence":0.6088867,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":-0.10903950780630112},{"word":"oh","start":67.34,"end":67.82,"confidence":0.94677734,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2883725166320801},{"word":"sorry","start":67.82,"end":68.32,"confidence":0.9904785,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.26484161615371704},{"word":"we","start":75.095,"end":75.255005,"confidence":0.69921875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.12367622554302216},{"word":"are","start":75.255005,"end":75.415,"confidence":0.8720703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09259650856256484},{"word":"just","start":75.415,"end":75.655,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11114905029535294},{"word":"calling","start":75.655,"end":76.055,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.07365403324365616},{"word":"from","start":76.055,"end":76.455,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08341148495674133},{"word":"vigilance","start":76.455,"end":76.955,"confidence":0.75927734,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.09667220711708067},{"word":"ai","start":77.335,"end":77.835,"confidence":0.7932129,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.10161690413951874},{"word":"i","start":82.11,"end":82.35,"confidence":0.7211914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12984023988246918},{"word":"see","start":82.35,"end":82.85,"confidence":0.99365234,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.11445602774620056},{"word":"i'll","start":83.63,"end":83.95,"confidence":0.9296875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.19968973100185392},{"word":"just","start":83.95,"end":84.11,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19434776902198792},{"word":"try","start":84.11,"end":84.35,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.22178032994270325},{"word":"to","start":84.35,"end":84.509995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2160342633724213},{"word":"ring","start":84.509995,"end":84.67,"confidence":0.9970703,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.22591513395309448},{"word":"back","start":84.67,"end":84.99,"confidence":0.9873047,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1767888218164444},{"word":"again","start":84.99,"end":85.39,"confidence":0.9316406,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.1888183206319809},{"word":"for","start":85.39,"end":85.63,"confidence":0.97802734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24530990421772003},{"word":"better","start":85.63,"end":85.869995,"confidence":0.87841797,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.19884908199310303},{"word":"connection","start":85.869995,"end":86.369995,"confidence":0.97558594,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.2222529649734497},{"word":"sorry","start":91.572876,"end":92.072876,"confidence":0.8210449,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.3049851059913635},{"word":"i'll","start":92.45287,"end":92.69287,"confidence":0.9633789,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.4154833257198334},{"word":"just","start":92.69287,"end":92.852875,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21234017610549927},{"word":"write","start":92.852875,"end":93.09287,"confidence":0.49414062,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.1520896553993225},{"word":"your","start":93.09287,"end":93.33288,"confidence":0.890625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14527258276939392},{"word":"yeah","start":93.892876,"end":94.212875,"confidence":0.8432617,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.10683810710906982},{"word":"i'll","start":94.212875,"end":94.532875,"confidence":0.86328125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08891406655311584},{"word":"ring","start":94.532875,"end":94.69287,"confidence":0.9277344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.06937213242053986},{"word":"i'll","start":94.852875,"end":95.09287,"confidence":0.89282227,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09687243402004242},{"word":"ring","start":95.09287,"end":95.25288,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.09278295189142229},{"word":"you","start":95.25288,"end":95.41287,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15251410007476807},{"word":"back","start":95.41287,"end":95.91287,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.09303665161132812},{"word":"thank","start":96.29288,"end":96.61288,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.17906881868839264},{"word":"you","start":96.61288,"end":97.11288,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0998980700969696}],"paragraphs":{"transcript":"\nLooking for Ben Osborne. Hello? Yes. Hi. Good afternoon, Ben.\n\nYes. Sorry. I can't hear you. Anyways, Ben, my name is Mary calling from. I I hope you're doing well.\n\nBen, we are Reginald dot ai. We are a cybersecurity company. Sorry. From Vigilance AI? Oh, sorry.\n\nWe are just calling from Vigilance AI. I see. I'll just try to ring back again for better connection. Sorry. I'll just write your yeah.\n\nI'll ring I'll ring you back. Thank you.","paragraphs":[{"sentences":[{"text":"Looking for Ben Osborne.","start":6.48,"end":8.18,"sentiment":"neutral","sentiment_score":0.008992235758341849},{"text":"Hello?","start":25.755001,"end":26.255001,"sentiment":"neutral","sentiment_score":0.01519231963902712},{"text":"Yes.","start":28.349998,"end":28.669998,"sentiment":"neutral","sentiment_score":0.060766540467739105},{"text":"Hi.","start":28.669998,"end":28.99,"sentiment":"neutral","sentiment_score":0.16940009593963623},{"text":"Good afternoon, Ben.","start":28.99,"end":30.289999,"sentiment":"positive","sentiment_score":0.36966074506441754}],"sentiment":"neutral","sentiment_score":0.13903101342730223,"num_words":10,"start":6.48,"end":30.289999},{"sentences":[{"text":"Yes.","start":34.27,"end":34.77,"sentiment":"neutral","sentiment_score":0.05761681869626045},{"text":"Sorry.","start":35.07,"end":35.39,"sentiment":"neutral","sentiment_score":-0.12462104856967926},{"text":"I can't hear you.","start":35.39,"end":36.51,"sentiment":"neutral","sentiment_score":-0.32001741975545883},{"text":"Anyways, Ben, my name is Mary calling from.","start":36.51,"end":39.09,"sentiment":"neutral","sentiment_score":0.10670722066424787},{"text":"I I hope you're doing well.","start":40.51,"end":42.29,"sentiment":"neutral","sentiment_score":0.3139596829811732}],"sentiment":"neutral","sentiment_score":0.0695170977152884,"num_words":20,"start":34.27,"end":42.29},{"sentences":[{"text":"Ben, we are Reginald dot ai.","start":43.454998,"end":47.635,"sentiment":"neutral","sentiment_score":-0.008004067853714028},{"text":"We are a cybersecurity company.","start":48.894997,"end":51.235,"sentiment":"neutral","sentiment_score":-0.00980095099657774},{"text":"Sorry.","start":55.66,"end":56.16,"sentiment":"neutral","sentiment_score":-0.1884785443544388},{"text":"From Vigilance AI?","start":59.179996,"end":61.519997,"sentiment":"neutral","sentiment_score":-0.09594585498174031},{"text":"Oh, sorry.","start":67.34,"end":68.32,"sentiment":"neutral","sentiment_score":-0.27660706639289856}],"sentiment":"neutral","sentiment_score":-0.06626820024650763,"num_words":17,"start":43.454998,"end":68.32},{"sentences":[{"text":"We are just calling from Vigilance AI.","start":75.095,"end":77.835,"sentiment":"neutral","sentiment_score":-0.09753948769399098},{"text":"I see.","start":82.11,"end":82.85,"sentiment":"neutral","sentiment_score":-0.12214813381433487},{"text":"I'll just try to ring back again for better connection.","start":83.63,"end":86.369995,"sentiment":"neutral","sentiment_score":-0.20897863209247589},{"text":"Sorry.","start":91.572876,"end":92.072876,"sentiment":"neutral","sentiment_score":-0.3049851059913635},{"text":"I'll just write your yeah.","start":92.45287,"end":94.212875,"sentiment":"neutral","sentiment_score":-0.20640476942062377}],"sentiment":"neutral","sentiment_score":-0.17415471822023393,"num_words":25,"start":75.095,"end":94.212875},{"sentences":[{"text":"I'll ring I'll ring you back.","start":94.212875,"end":95.91287,"sentiment":"neutral","sentiment_score":-0.0989153894285361},{"text":"Thank you.","start":96.29288,"end":97.11288,"sentiment":"neutral","sentiment_score":0.13948344439268112}],"sentiment":"neutral","sentiment_score":-0.03931568097323179,"num_words":8,"start":94.212875,"end":97.11288}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Hey. Yeah. Good day. From who, sir? From from who? Who are you calling from? Yep. Yep. Phone call is clipping in and out really bad. Who who are you again? Sorry. Where from? Regional something the phone line is terrible. I get two two little bits. Where where is it again you're calling from? Something or other AI. Is that right? I can't understand a word you're saying. I'm really sorry. Terrible phone call. Okay.","confidence":0.9921875,"words":[{"word":"record","start":0.39999998,"end":0.71999997,"confidence":0.84716797,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":0.0006310846656560898},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005232237279415131},{"word":"name","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.003408303484320641},{"word":"and","start":1.1999999,"end":1.4399999,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0035537867806851864},{"word":"reason","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.004912106320261955},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004607736133038998},{"word":"calling","start":2.0,"end":2.48,"confidence":0.8635254,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.00593420909717679},{"word":"i'll","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01633249968290329},{"word":"see","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.012768646702170372},{"word":"if","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010864431969821451},{"word":"this","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011575141921639442},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.011515720747411253},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007270435336977243},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.00822738092392683},{"word":"hey","start":27.085,"end":27.585,"confidence":0.8352051,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.03530409559607506},{"word":"yeah","start":32.64,"end":33.04,"confidence":0.72314453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.32111820578575134},{"word":"good","start":33.04,"end":33.28,"confidence":0.90771484,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3848682641983032},{"word":"day","start":33.28,"end":33.78,"confidence":0.97753906,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.28851616382598877},{"word":"from","start":43.085003,"end":43.405003,"confidence":0.9921875,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.007020477205514908},{"word":"who","start":43.405003,"end":43.485,"confidence":0.8840332,"punctuated_word":"who,","sentiment":"neutral","sentiment_score":-0.007938016206026077},{"word":"sir","start":43.485,"end":43.985,"confidence":0.951416,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.00006843296432634816},{"word":"from","start":44.445,"end":44.765,"confidence":0.96777344,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.008183644153177738},{"word":"from","start":44.765,"end":45.005,"confidence":0.7480469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01008470356464386},{"word":"who","start":45.005,"end":45.245003,"confidence":0.8100586,"punctuated_word":"who?","sentiment":"neutral","sentiment_score":-0.011895395815372469},{"word":"who","start":45.245003,"end":45.405003,"confidence":0.9980469,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.015209363773465157},{"word":"are","start":45.405003,"end":45.565002,"confidence":0.8720703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.021458270028233528},{"word":"you","start":45.565002,"end":45.645,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018470007926225666},{"word":"calling","start":45.645,"end":45.965,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.01261414773762226},{"word":"from","start":45.965,"end":46.465,"confidence":0.9980469,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.015429077669978142},{"word":"yep","start":49.485,"end":49.985,"confidence":0.8312988,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.018295079469680783},{"word":"yep","start":51.245003,"end":51.745003,"confidence":0.98217773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.1157270297408104},{"word":"phone","start":51.885002,"end":52.205,"confidence":0.97265625,"punctuated_word":"Phone","sentiment":"negative","sentiment_score":-0.4932796061038971},{"word":"call","start":52.205,"end":52.445,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5258414149284363},{"word":"is","start":52.445,"end":52.685,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6945127248764038},{"word":"clipping","start":52.685,"end":53.085,"confidence":0.9902344,"punctuated_word":"clipping","sentiment":"negative","sentiment_score":-0.6342979669570923},{"word":"in","start":53.085,"end":53.245003,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.64737868309021},{"word":"and","start":53.245003,"end":53.405,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.6552398204803467},{"word":"out","start":53.405,"end":53.805,"confidence":0.9980469,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.7343903183937073},{"word":"really","start":53.805,"end":54.125,"confidence":0.7890625,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7464991807937622},{"word":"bad","start":54.125,"end":54.625,"confidence":1.0,"punctuated_word":"bad.","sentiment":"negative","sentiment_score":-0.6148150563240051},{"word":"who","start":55.005,"end":55.325,"confidence":0.99121094,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.1693061590194702},{"word":"who","start":55.325,"end":55.485,"confidence":0.9902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.20113235712051392},{"word":"are","start":55.485,"end":55.645,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.21760651469230652},{"word":"you","start":55.645,"end":55.805,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2089163064956665},{"word":"again","start":55.805,"end":56.125,"confidence":0.86743164,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.11257781833410264},{"word":"sorry","start":56.125,"end":56.365,"confidence":0.97265625,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08161528408527374},{"word":"where","start":56.365,"end":56.605,"confidence":0.95703125,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.06922479718923569},{"word":"from","start":56.605,"end":57.105,"confidence":0.95874023,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.06466247141361237},{"word":"regional","start":63.04,"end":63.54,"confidence":0.9941406,"punctuated_word":"Regional","sentiment":"negative","sentiment_score":-0.3833847641944885},{"word":"something","start":63.920002,"end":64.42,"confidence":0.7128906,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.6040588617324829},{"word":"the","start":65.36,"end":65.6,"confidence":0.9404297,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6872844696044922},{"word":"phone","start":65.6,"end":65.840004,"confidence":0.97802734,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.7145172357559204},{"word":"line","start":65.840004,"end":66.08,"confidence":1.0,"punctuated_word":"line","sentiment":"negative","sentiment_score":-0.7755948305130005},{"word":"is","start":66.08,"end":66.4,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7819528579711914},{"word":"terrible","start":66.4,"end":66.9,"confidence":0.9980469,"punctuated_word":"terrible.","sentiment":"negative","sentiment_score":-0.6355137825012207},{"word":"i","start":67.44,"end":67.68,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2717037796974182},{"word":"get","start":67.68,"end":68.0,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.27527886629104614},{"word":"two","start":68.0,"end":68.5,"confidence":0.93847656,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.2073151618242264},{"word":"two","start":68.72,"end":68.96,"confidence":0.97998047,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.2044517695903778},{"word":"little","start":68.96,"end":69.28,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.19685375690460205},{"word":"bits","start":69.28,"end":69.78,"confidence":0.9760742,"punctuated_word":"bits.","sentiment":"neutral","sentiment_score":-0.22367951273918152},{"word":"where","start":70.72,"end":71.04,"confidence":0.9980469,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.13223779201507568},{"word":"where","start":71.04,"end":71.28,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.13893629610538483},{"word":"is","start":71.28,"end":71.44,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1463872492313385},{"word":"it","start":71.44,"end":71.6,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11469681560993196},{"word":"again","start":71.6,"end":71.92,"confidence":0.98095703,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.11573651432991028},{"word":"you're","start":71.92,"end":72.08,"confidence":0.9094238,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.12367047369480132},{"word":"calling","start":72.08,"end":72.32,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.10415074974298476},{"word":"from","start":72.32,"end":72.82,"confidence":0.99609375,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.12749189138412476},{"word":"something","start":79.825,"end":80.145,"confidence":0.98535156,"punctuated_word":"Something","sentiment":"neutral","sentiment_score":-0.12623462080955505},{"word":"or","start":80.145,"end":80.305,"confidence":0.44677734,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13204939663410187},{"word":"other","start":80.305,"end":80.625,"confidence":0.88720703,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.15075400471687317},{"word":"ai","start":80.625,"end":81.025,"confidence":0.83203125,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.11635493487119676},{"word":"is","start":81.025,"end":81.104996,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08510648459196091},{"word":"that","start":81.104996,"end":81.345,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07346238195896149},{"word":"right","start":81.345,"end":81.845,"confidence":0.99902344,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.09812143445014954},{"word":"i","start":88.97,"end":89.21,"confidence":0.98828125,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5261000394821167},{"word":"can't","start":89.21,"end":89.53,"confidence":0.99609375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5880099534988403},{"word":"understand","start":89.53,"end":89.85,"confidence":1.0,"punctuated_word":"understand","sentiment":"negative","sentiment_score":-0.5099656581878662},{"word":"a","start":89.85,"end":89.93,"confidence":0.9667969,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5028526186943054},{"word":"word","start":89.93,"end":90.17,"confidence":0.9970703,"punctuated_word":"word","sentiment":"negative","sentiment_score":-0.5597658753395081},{"word":"you're","start":90.17,"end":90.33,"confidence":0.9880371,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4936091899871826},{"word":"saying","start":90.33,"end":90.65,"confidence":0.9951172,"punctuated_word":"saying.","sentiment":"negative","sentiment_score":-0.423859179019928},{"word":"i'm","start":90.65,"end":90.81,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.36719828844070435},{"word":"really","start":90.81,"end":91.05,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.3829827904701233},{"word":"sorry","start":91.05,"end":91.55,"confidence":0.98950195,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.32512807846069336},{"word":"terrible","start":91.77,"end":92.25,"confidence":0.9645996,"punctuated_word":"Terrible","sentiment":"negative","sentiment_score":-0.5522569417953491},{"word":"phone","start":92.25,"end":92.49,"confidence":0.8598633,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.4793532192707062},{"word":"call","start":92.49,"end":92.99,"confidence":0.9875488,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.35192275047302246},{"word":"okay","start":96.65,"end":97.15,"confidence":0.76220703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004092795308679342}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Hey. Yeah. Good day.\n\nFrom who, sir? From from who? Who are you calling from? Yep. Yep.\n\nPhone call is clipping in and out really bad. Who who are you again? Sorry. Where from? Regional something the phone line is terrible.\n\nI get two two little bits. Where where is it again you're calling from? Something or other AI. Is that right? I can't understand a word you're saying.\n\nI'm really sorry. Terrible phone call. Okay.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.48,"sentiment":"neutral","sentiment_score":0.00403992339436497},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.011222036754978555},{"text":"Hey.","start":27.085,"end":27.585,"sentiment":"neutral","sentiment_score":0.03530409559607506},{"text":"Yeah.","start":32.64,"end":33.04,"sentiment":"neutral","sentiment_score":0.32111820578575134},{"text":"Good day.","start":33.04,"end":33.78,"sentiment":"positive","sentiment_score":0.336692214012146}],"sentiment":"neutral","sentiment_score":0.06314669169175129,"num_words":18,"start":0.39999998,"end":33.78},{"sentences":[{"text":"From who, sir?","start":43.085003,"end":43.985,"sentiment":"neutral","sentiment_score":-0.005008975458622444},{"text":"From from who?","start":44.445,"end":45.245003,"sentiment":"neutral","sentiment_score":-0.010054581177731356},{"text":"Who are you calling from?","start":45.245003,"end":46.465,"sentiment":"neutral","sentiment_score":-0.01663617342710495},{"text":"Yep.","start":49.485,"end":49.985,"sentiment":"neutral","sentiment_score":-0.018295079469680783},{"text":"Yep.","start":51.245003,"end":51.745003,"sentiment":"neutral","sentiment_score":-0.1157270297408104}],"sentiment":"neutral","sentiment_score":-0.020184126635005947,"num_words":13,"start":43.085003,"end":51.745003},{"sentences":[{"text":"Phone call is clipping in and out really bad.","start":51.885002,"end":54.625,"sentiment":"negative","sentiment_score":-0.6384727524386512},{"text":"Who who are you again?","start":55.005,"end":56.125,"sentiment":"neutral","sentiment_score":-0.18190783113241196},{"text":"Sorry.","start":56.125,"end":56.365,"sentiment":"neutral","sentiment_score":-0.08161528408527374},{"text":"Where from?","start":56.365,"end":57.105,"sentiment":"neutral","sentiment_score":-0.06694363430142403},{"text":"Regional something the phone line is terrible.","start":63.04,"end":66.9,"sentiment":"negative","sentiment_score":-0.6546152574675423}],"sentiment":"negative","sentiment_score":-0.4772334701071183,"num_words":24,"start":51.885002,"end":66.9},{"sentences":[{"text":"I get two two little bits.","start":67.44,"end":69.78,"sentiment":"neutral","sentiment_score":-0.22988047450780869},{"text":"Where where is it again you're calling from?","start":70.72,"end":72.82,"sentiment":"neutral","sentiment_score":-0.125413472764194},{"text":"Something or other AI.","start":79.825,"end":81.025,"sentiment":"neutral","sentiment_score":-0.1313482392579317},{"text":"Is that right?","start":81.025,"end":81.845,"sentiment":"neutral","sentiment_score":-0.08556343366702397},{"text":"I can't understand a word you're saying.","start":88.97,"end":90.65,"sentiment":"negative","sentiment_score":-0.514880359172821}],"sentiment":"neutral","sentiment_score":-0.24174415719296252,"num_words":28,"start":67.44,"end":90.65},{"sentences":[{"text":"I'm really sorry.","start":90.65,"end":91.55,"sentiment":"negative","sentiment_score":-0.358436385790507},{"text":"Terrible phone call.","start":91.77,"end":92.99,"sentiment":"negative","sentiment_score":-0.46117763717969257},{"text":"Okay.","start":96.65,"end":97.15,"sentiment":"neutral","sentiment_score":0.004092795308679342}],"sentiment":"negative","sentiment_score":-0.35067846765741706,"num_words":7,"start":90.65,"end":97.15}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Looking for Ben Osborne. Hello?\n\nChannel 1: Hey.\n\nChannel 0: Yes. Hi. Good afternoon, Ben.\n\nChannel 1: Yeah. Good day.\n\nChannel 0: Yes. Sorry. I can't hear you. Anyways, Ben, my name is Mary calling from. I I hope you're doing well.\n\nChannel 1: From who,\n\nChannel 0: Ben,\n\nChannel 1: sir?\n\nChannel 0: we are\n\nChannel 1: From from who?\n\nChannel 0: Reginald\n\nChannel 1: Who are you calling from?\n\nChannel 0: dot ai. We are a\n\nChannel 1: Yep.\n\nChannel 0: cybersecurity company.\n\nChannel 1: Yep. Phone call is clipping in and out really bad. Who who are you\n\nChannel 0: Sorry.\n\nChannel 1: again? Sorry. Where from?\n\nChannel 0: From Vigilance AI?\n\nChannel 1: Regional something the phone line is terrible.\n\nChannel 0: Oh,\n\nChannel 1: I get\n\nChannel 0: sorry.\n\nChannel 1: two two little bits. Where where is it again you're calling from?\n\nChannel 0: We are just calling from Vigilance AI.\n\nChannel 1: Something or other AI. Is that right?\n\nChannel 0: I see. I'll just try to ring back again for better connection.\n\nChannel 1: I can't understand a word you're saying. I'm really sorry.\n\nChannel 0: Sorry.\n\nChannel 1: Terrible phone\n\nChannel 0: I'll\n\nChannel 1: call.\n\nChannel 0: just write your yeah. I'll ring I'll ring you back. Thank you.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.39999998,"end":2.48,"sentiment":"neutral","sentiment_score":0.00403992339436497},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":0.011222036754978555}],"sentiment":"neutral","sentiment_score":0.007630980074671763,"channel":1,"num_words":14,"start":0.39999998,"end":4.26},{"sentences":[{"text":"Looking for Ben Osborne.","start":6.48,"end":8.18,"sentiment":"neutral","sentiment_score":0.008992235758341849},{"text":"Hello?","start":25.755001,"end":26.255001,"sentiment":"neutral","sentiment_score":0.01519231963902712}],"sentiment":"neutral","sentiment_score":0.010232252534478903,"channel":0,"num_words":5,"start":6.48,"end":26.255001},{"sentences":[{"text":"Hey.","start":27.085,"end":27.585,"sentiment":"neutral","sentiment_score":0.03530409559607506}],"sentiment":"neutral","sentiment_score":0.03530409559607506,"channel":1,"num_words":1,"start":27.085,"end":27.585},{"sentences":[{"text":"Yes.","start":28.349998,"end":28.669998,"sentiment":"neutral","sentiment_score":0.060766540467739105},{"text":"Hi.","start":28.669998,"end":28.99,"sentiment":"neutral","sentiment_score":0.16940009593963623},{"text":"Good afternoon, Ben.","start":28.99,"end":30.289999,"sentiment":"positive","sentiment_score":0.36966074506441754}],"sentiment":"neutral","sentiment_score":0.26782977432012556,"channel":0,"num_words":5,"start":28.349998,"end":30.289999},{"sentences":[{"text":"Yeah.","start":32.64,"end":33.04,"sentiment":"neutral","sentiment_score":0.32111820578575134},{"text":"Good day.","start":33.04,"end":33.78,"sentiment":"positive","sentiment_score":0.336692214012146}],"sentiment":"neutral","sentiment_score":0.3315008779366811,"channel":1,"num_words":3,"start":32.64,"end":33.78},{"sentences":[{"text":"Yes.","start":34.27,"end":34.77,"sentiment":"neutral","sentiment_score":0.05761681869626045},{"text":"Sorry.","start":35.07,"end":35.39,"sentiment":"neutral","sentiment_score":-0.12462104856967926},{"text":"I can't hear you.","start":35.39,"end":36.51,"sentiment":"neutral","sentiment_score":-0.32001741975545883},{"text":"Anyways, Ben, my name is Mary calling from.","start":36.51,"end":39.09,"sentiment":"neutral","sentiment_score":0.10670722066424787},{"text":"I I hope you're doing well.","start":40.51,"end":42.29,"sentiment":"neutral","sentiment_score":0.3139596829811732}],"sentiment":"neutral","sentiment_score":0.0695170977152884,"channel":0,"num_words":20,"start":34.27,"end":42.29},{"sentences":[{"text":"From who,","start":43.085003,"end":43.485,"sentiment":"neutral","sentiment_score":-0.0074792467057704926}],"sentiment":"neutral","sentiment_score":-0.0074792467057704926,"channel":1,"num_words":2,"start":43.085003,"end":43.485},{"sentences":[{"text":"Ben,","start":43.454998,"end":43.695,"sentiment":"neutral","sentiment_score":-0.004516118206083775}],"sentiment":"neutral","sentiment_score":-0.004516118206083775,"channel":0,"num_words":1,"start":43.454998,"end":43.695},{"sentences":[{"text":"sir?","start":43.485,"end":43.985,"sentiment":"neutral","sentiment_score":-0.00006843296432634816}],"sentiment":"neutral","sentiment_score":-0.00006843296432634816,"channel":1,"num_words":1,"start":43.485,"end":43.985},{"sentences":[{"text":"we are","start":43.695,"end":44.335,"sentiment":"neutral","sentiment_score":-0.007621466415002942}],"sentiment":"neutral","sentiment_score":-0.007621466415002942,"channel":0,"num_words":2,"start":43.695,"end":44.335},{"sentences":[{"text":"From from who?","start":44.445,"end":45.245003,"sentiment":"neutral","sentiment_score":-0.010054581177731356}],"sentiment":"neutral","sentiment_score":-0.010054581177731356,"channel":1,"num_words":3,"start":44.445,"end":45.245003},{"sentences":[{"text":"Reginald","start":45.135,"end":45.635,"sentiment":"neutral","sentiment_score":-0.006240724585950375}],"sentiment":"neutral","sentiment_score":-0.006240724585950375,"channel":0,"num_words":1,"start":45.135,"end":45.635},{"sentences":[{"text":"Who are you calling from?","start":45.245003,"end":46.465,"sentiment":"neutral","sentiment_score":-0.01663617342710495}],"sentiment":"neutral","sentiment_score":-0.01663617342710495,"channel":1,"num_words":5,"start":45.245003,"end":46.465},{"sentences":[{"text":"dot ai.","start":46.135,"end":47.635,"sentiment":"neutral","sentiment_score":-0.01101231575012207},{"text":"We are a","start":48.894997,"end":49.614998,"sentiment":"neutral","sentiment_score":-0.0070661213248968124}],"sentiment":"neutral","sentiment_score":-0.008644599094986915,"channel":0,"num_words":5,"start":46.135,"end":49.614998},{"sentences":[{"text":"Yep.","start":49.485,"end":49.985,"sentiment":"neutral","sentiment_score":-0.018295079469680783}],"sentiment":"neutral","sentiment_score":-0.018295079469680783,"channel":1,"num_words":1,"start":49.485,"end":49.985},{"sentences":[{"text":"cybersecurity company.","start":49.614998,"end":51.235,"sentiment":"neutral","sentiment_score":-0.01390319550409913}],"sentiment":"neutral","sentiment_score":-0.01390319550409913,"channel":0,"num_words":2,"start":49.614998,"end":51.235},{"sentences":[{"text":"Yep.","start":51.245003,"end":51.745003,"sentiment":"neutral","sentiment_score":-0.1157270297408104},{"text":"Phone call is clipping in and out really bad.","start":51.885002,"end":54.625,"sentiment":"negative","sentiment_score":-0.6384727524386512},{"text":"Who who are you","start":55.005,"end":55.805,"sentiment":"neutral","sentiment_score":-0.1992403343319893}],"sentiment":"negative","sentiment_score":-0.4756387956440449,"channel":1,"num_words":14,"start":51.245003,"end":55.805},{"sentences":[{"text":"Sorry.","start":55.66,"end":56.16,"sentiment":"neutral","sentiment_score":-0.1884785443544388}],"sentiment":"neutral","sentiment_score":-0.1884785443544388,"channel":0,"num_words":1,"start":55.66,"end":56.16},{"sentences":[{"text":"again?","start":55.805,"end":56.125,"sentiment":"neutral","sentiment_score":-0.11257781833410264},{"text":"Sorry.","start":56.125,"end":56.365,"sentiment":"neutral","sentiment_score":-0.08161528408527374},{"text":"Where from?","start":56.365,"end":57.105,"sentiment":"neutral","sentiment_score":-0.06694363430142403}],"sentiment":"neutral","sentiment_score":-0.0820200927555561,"channel":1,"num_words":4,"start":55.805,"end":57.105},{"sentences":[{"text":"From Vigilance AI?","start":59.179996,"end":61.519997,"sentiment":"neutral","sentiment_score":-0.09594585498174031}],"sentiment":"neutral","sentiment_score":-0.09594585498174031,"channel":0,"num_words":3,"start":59.179996,"end":61.519997},{"sentences":[{"text":"Regional something the phone line is terrible.","start":63.04,"end":66.9,"sentiment":"negative","sentiment_score":-0.6546152574675423}],"sentiment":"negative","sentiment_score":-0.6546152574675423,"channel":1,"num_words":7,"start":63.04,"end":66.9},{"sentences":[{"text":"Oh,","start":67.34,"end":67.82,"sentiment":"neutral","sentiment_score":-0.2883725166320801}],"sentiment":"neutral","sentiment_score":-0.2883725166320801,"channel":0,"num_words":1,"start":67.34,"end":67.82},{"sentences":[{"text":"I get","start":67.44,"end":68.0,"sentiment":"neutral","sentiment_score":-0.2734913229942322}],"sentiment":"neutral","sentiment_score":-0.2734913229942322,"channel":1,"num_words":2,"start":67.44,"end":68.0},{"sentences":[{"text":"sorry.","start":67.82,"end":68.32,"sentiment":"neutral","sentiment_score":-0.26484161615371704}],"sentiment":"neutral","sentiment_score":-0.26484161615371704,"channel":0,"num_words":1,"start":67.82,"end":68.32},{"sentences":[{"text":"two two little bits.","start":68.0,"end":69.78,"sentiment":"neutral","sentiment_score":-0.20807505026459694},{"text":"Where where is it again you're calling from?","start":70.72,"end":72.82,"sentiment":"neutral","sentiment_score":-0.125413472764194}],"sentiment":"neutral","sentiment_score":-0.152967331930995,"channel":1,"num_words":12,"start":68.0,"end":72.82},{"sentences":[{"text":"We are just calling from Vigilance AI.","start":75.095,"end":77.835,"sentiment":"neutral","sentiment_score":-0.09753948769399098}],"sentiment":"neutral","sentiment_score":-0.09753948769399098,"channel":0,"num_words":7,"start":75.095,"end":77.835},{"sentences":[{"text":"Something or other AI.","start":79.825,"end":81.025,"sentiment":"neutral","sentiment_score":-0.1313482392579317},{"text":"Is that right?","start":81.025,"end":81.845,"sentiment":"neutral","sentiment_score":-0.08556343366702397}],"sentiment":"neutral","sentiment_score":-0.11172617971897125,"channel":1,"num_words":7,"start":79.825,"end":81.845},{"sentences":[{"text":"I see.","start":82.11,"end":82.85,"sentiment":"neutral","sentiment_score":-0.12214813381433487},{"text":"I'll just try to ring back again for better connection.","start":83.63,"end":86.369995,"sentiment":"neutral","sentiment_score":-0.20897863209247589}],"sentiment":"neutral","sentiment_score":-0.19450688237945238,"channel":0,"num_words":12,"start":82.11,"end":86.369995},{"sentences":[{"text":"I can't understand a word you're saying.","start":88.97,"end":90.65,"sentiment":"negative","sentiment_score":-0.514880359172821},{"text":"I'm really sorry.","start":90.65,"end":91.55,"sentiment":"negative","sentiment_score":-0.358436385790507}],"sentiment":"negative","sentiment_score":-0.46794716715812684,"channel":1,"num_words":10,"start":88.97,"end":91.55},{"sentences":[{"text":"Sorry.","start":91.572876,"end":92.072876,"sentiment":"neutral","sentiment_score":-0.3049851059913635}],"sentiment":"neutral","sentiment_score":-0.3049851059913635,"channel":0,"num_words":1,"start":91.572876,"end":92.072876},{"sentences":[{"text":"Terrible phone","start":91.77,"end":92.49,"sentiment":"negative","sentiment_score":-0.5158050805330276}],"sentiment":"negative","sentiment_score":-0.5158050805330276,"channel":1,"num_words":2,"start":91.77,"end":92.49},{"sentences":[{"text":"I'll","start":92.45287,"end":92.69287,"sentiment":"negative","sentiment_score":-0.4154833257198334}],"sentiment":"negative","sentiment_score":-0.4154833257198334,"channel":0,"num_words":1,"start":92.45287,"end":92.69287},{"sentences":[{"text":"call.","start":92.49,"end":92.99,"sentiment":"negative","sentiment_score":-0.35192275047302246}],"sentiment":"negative","sentiment_score":-0.35192275047302246,"channel":1,"num_words":1,"start":92.49,"end":92.99},{"sentences":[{"text":"just write your yeah.","start":92.69287,"end":94.212875,"sentiment":"neutral","sentiment_score":-0.15413513034582138},{"text":"I'll ring I'll ring you back.","start":94.212875,"end":95.91287,"sentiment":"neutral","sentiment_score":-0.0989153894285361},{"text":"Thank you.","start":96.29288,"end":97.11288,"sentiment":"neutral","sentiment_score":0.13948344439268112}],"sentiment":"neutral","sentiment_score":-0.077588830764095,"channel":0,"num_words":12,"start":92.69287,"end":97.11288},{"sentences":[{"text":"Okay.","start":96.65,"end":97.15,"sentiment":"neutral","sentiment_score":0.004092795308679342}],"sentiment":"neutral","sentiment_score":0.004092795308679342,"channel":1,"num_words":1,"start":96.65,"end":97.15}]},"summary":{"result":"success","short":"A customer named Mary calls and struggles to hear the person on the other end. She explains that she is from a cybersecurity company and apologizes for the poor connection. She promises to call back and hang up."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Looking for Ben Osborne. Hello? Hey. Yes. Hi. Good afternoon, Ben. Yeah. Good day. Yes. Sorry. I can't hear you. Anyways, Ben, my name is Mary calling from. I I hope you're doing well. From who, Ben, sir? we are From from who?","start_word":1,"end_word":57,"intents":[{"intent":"Verify caller identity","confidence_score":0.004650447}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Looking for Ben Osborne. Hello? Hey. Yes. Hi.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.02356199361383915},{"text":"Good afternoon, Ben.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.3710137903690338},{"text":"Yeah. Good day. Yes. Sorry. I can't hear you. Anyways, Ben, my name is Mary calling from. I I hope you're doing well. From who, Ben, sir? we are From from who? Reginald Who are you calling from? dot ai. We are a Yep. cybersecurity company. Yep.","start_word":25,"end_word":71,"sentiment":"neutral","sentiment_score":0.02909542061388493},{"text":"Phone call is clipping in and out really bad.","start_word":72,"end_word":80,"sentiment":"negative","sentiment_score":-0.6359424591064453},{"text":"Who who are you Sorry. again? Sorry. Where from? From Vigilance AI?","start_word":81,"end_word":92,"sentiment":"neutral","sentiment_score":-0.12423238158226012},{"text":"Regional something the phone line is terrible.","start_word":93,"end_word":99,"sentiment":"negative","sentiment_score":-0.652227520942688},{"text":"Oh, I get sorry. two two little bits. Where where is it again you're calling from? We are just calling from Vigilance AI. Something or other AI. Is that right? I see. I'll just try to ring back again for better connection.","start_word":100,"end_word":141,"sentiment":"neutral","sentiment_score":-0.16005121171474457},{"text":"I can't understand a word you're saying. I'm really sorry.","start_word":142,"end_word":151,"sentiment":"negative","sentiment_score":-0.46468138694763184},{"text":"Sorry.","start_word":152,"end_word":152,"sentiment":"neutral","sentiment_score":-0.3049851059913635},{"text":"Terrible phone I'll call.","start_word":153,"end_word":156,"sentiment":"negative","sentiment_score":-0.4417703151702881},{"text":"just write your yeah. I'll ring I'll ring you back. Thank you. Okay.","start_word":157,"end_word":169,"sentiment":"neutral","sentiment_score":-0.06720781326293945}],"average":{"sentiment":"neutral","sentiment_score":-0.12577066885844598}}}}