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I was working I I set up a the CRM internally in SharePoint, and it was just a bit too elaborate. So I just did a bit of a review of what I wanted and what I needed. HubSpot ended up being the one that met was well, I mean, look. Most of it was on cost, to be honest, but it was the most cost effective as well and integrated with with Outlook and stuff compared to others. And I already used it, like, sending with the, obviously, the free version. So I was I was kinda like, oh, it's not as probably a bridge too far for me to learn more and go into it a bit deeper. Is that correct? Yeah. Well, sir, it it's set up perfectly with my laptop. I haven't actually tried it with my personal sorry, my other computer yet. So if I need to set that up. But yeah. Yeah. Look. It's it's just me that does all the VA, and it's my admin assistant, and she she she just checked that things are are working right, but I I just figured that since they're on the one who Rick does all the data, I I should be the one who understood that. That's right. Yeah. That's right. Exactly. Like, I I I'm I'm the one who wins. Sorry. I I do all yeah. I do it all, basically. I mean and helps me write some of them. But, yeah, so typically typically me doing everything. Yes. Good question. I look. For me, it it a lot of it's integration with my current system. Oh, sorry. With with my phone calls and, you know, and and basically everything that that I that I use regularly. So I I just I just found that I was I just don't wanna double handle anything anymore. So I guess it's just making sure that things are set up properly so that when I'm recording people and I don't have to go back and check. So, yeah, that's probably about right. That's right. I I I do yeah. So I manage the Google Ads account, which I've I've tried to link in. It it says that it takes forty eight hours to link up. So, yeah, I'm hoping that that's the case. And that that so that's that's it. So we've got LinkedIn. Sorry. We've linked help phone stuff. I guess my problem with LinkedIn is that it rarely produces an actual oh, sorry. Like, it it it it very freaking frequently produces viable, I guess, viable people. And so I I'm more of a if we sorry. I'll I'll I I kinda wanna use this one more as, like, a hard copy. You know? I don't know. I don't know if that makes sense. But I Yeah. And and, also, I I just want I wanted something that works a bit more with phone calls and emails. Like, I I think for me, I've noticed that cold calling is one of the best ways for me to win work. It's it's it's the I would call email and call calling because people have become fearful of speaking to an AI a lot. And so I like the fact that HubSpot gave me that, like, gives give me the ability to do that, I guess. Yes. So I do have that. Yeah. So I I've got that with Ringatel, which I heard that actually links with HubSpot. So I'm getting that set up as well. Yep. So yeah. I'm getting yeah. I I look. I I before I I I found the HubSpot a little bit overwhelming, to be honest, and and I got I was getting with the free version, I was getting a little bit frustrated, so I I decided to hold off and and try to do it myself and and the SharePoint. And the SharePoint works, but it was just incredibly manual, and that that obviously didn't work. And so I I I'm just committing to it now. I'm basically checking everything into HubSpot as a system. I guess the one thing that is difficult is that because I was using SharePoint for a while oh, sorry. Like, a couple weeks only, but I did do a lot of calling in those couple weeks. Is that now I have to move everything over. But, yeah, if there's a simple way of doing that. That'd be incredible, but, otherwise, I'll I'll have to do that manually. Oh, yeah? Yep. Surely. Yeah. I reckon it would be. There there's there's three different lists that are that are linked to one another, so I'm sure I'll be able to export them as a yeah. Exported the yeah. Exactly. Exactly. I can export them as an Excel. That would be fixed. Yes. Yep. Okay. Alright. Yep. It's not massive. It it's not massive. It's like I I don't know. Let let me just check. So the contact log is, like, maybe 50 contacts. The the actual people is is probably about the same. Yeah. The the the the trouble is that I've got, like so I've got accounts, and then I've got so I've got there are three different lists. So because that was the only way it would work, which is there's an accounts list, which has all the businesses, and then and then there's a contact list, which is the people in those businesses, and then there's a contact log list. So I'm not sure. Like, I might need a mix around the spreadsheet to make sure that they align, but, yeah, that's that's probably the might might be the most difficult part. Yes. That's right. Yes. Right. Yep. Yeah. Yeah. Look. That would be really helpful. And even just, like, where to find the best resources would be helpful as well because, I guess, like I said, I I don't I I'm I have spent so long going between HubSpot and then deciding to go elsewhere and then deciding to come back, and I just kinda wanna commit now and and run with it so long. But, sorry, just to, you know, just to really get it through. And then, yeah, I guess we I can make that decision again later on, but at least I've, you know, gave the actual red hot crack and used all its functionality and used it properly. Yeah. That's right. Yes. Fantastic. Yeah. Right. Alright. That's what I was asking for. Fabulous. Thank you very much. I appreciate that. Yeah. Sounds good. Thanks again. Have a good one. 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Speaking. This is Stephanie from Southwick. Oh, hi. Good.\n\nHow are you doing? Yeah. Good. Thank you. Yep.\n\nYes. Yes. I was working I I set up a the CRM internally in SharePoint, and it was just a bit too elaborate. So I just did a bit of a review of what I wanted and what I needed. HubSpot ended up being the one that met was well, I mean, look.\n\nMost of it was on cost, to be honest, but it was the most cost effective as well and integrated with with Outlook and stuff compared to others. And I already used it, like, sending with the, obviously, the free version. So I was I was kinda like, oh, it's not as probably a bridge too far for me to learn more and go into it a bit deeper. Is that correct? Yeah.\n\nWell, sir, it it's set up perfectly with my laptop. I haven't actually tried it with my personal sorry, my other computer yet. So if I need to set that up. But yeah. Yeah.\n\nLook. It's it's just me that does all the VA, and it's my admin assistant, and she she she just checked that things are are working right, but I I just figured that since they're on the one who Rick does all the data, I I should be the one who understood that. That's right. Yeah. That's right.\n\nExactly. Like, I I I'm I'm the one who wins. Sorry. I I do all yeah. I do it all, basically.\n\nI mean and helps me write some of them. But, yeah, so typically typically me doing everything. Yes. Good question. I look.\n\nFor me, it it a lot of it's integration with my current system. Oh, sorry. With with my phone calls and, you know, and and basically everything that that I that I use regularly. So I I just I just found that I was I just don't wanna double handle anything anymore. So I guess it's just making sure that things are set up properly so that when I'm recording people and I don't have to go back and check.\n\nSo, yeah, that's probably about right. That's right. I I I do yeah. So I manage the Google Ads account, which I've I've tried to link in. It it says that it takes forty eight hours to link up.\n\nSo, yeah, I'm hoping that that's the case. And that that so that's that's it. So we've got LinkedIn. Sorry. We've linked help phone stuff.\n\nI guess my problem with LinkedIn is that it rarely produces an actual oh, sorry. Like, it it it it very freaking frequently produces viable, I guess, viable people. And so I I'm more of a if we sorry. I'll I'll I I kinda wanna use this one more as, like, a hard copy. You know?\n\nI don't know. I don't know if that makes sense. But I Yeah. And and, also, I I just want I wanted something that works a bit more with phone calls and emails. Like, I I think for me, I've noticed that cold calling is one of the best ways for me to win work.\n\nIt's it's it's the I would call email and call calling because people have become fearful of speaking to an AI a lot. And so I like the fact that HubSpot gave me that, like, gives give me the ability to do that, I guess. Yes. So I do have that. Yeah.\n\nSo I I've got that with Ringatel, which I heard that actually links with HubSpot. So I'm getting that set up as well. Yep. So yeah. I'm getting yeah.\n\nI I look. I I before I I I found the HubSpot a little bit overwhelming, to be honest, and and I got I was getting with the free version, I was getting a little bit frustrated, so I I decided to hold off and and try to do it myself and and the SharePoint. And the SharePoint works, but it was just incredibly manual, and that that obviously didn't work. And so I I I'm just committing to it now. I'm basically checking everything into HubSpot as a system.\n\nI guess the one thing that is difficult is that because I was using SharePoint for a while oh, sorry. Like, a couple weeks only, but I did do a lot of calling in those couple weeks. Is that now I have to move everything over. But, yeah, if there's a simple way of doing that. That'd be incredible, but, otherwise, I'll I'll have to do that manually.\n\nOh, yeah? Yep. Surely. Yeah. I reckon it would be.\n\nThere there's there's three different lists that are that are linked to one another, so I'm sure I'll be able to export them as a yeah. Exported the yeah. Exactly. Exactly. I can export them as an Excel.\n\nThat would be fixed. Yes. Yep. Okay. Alright.\n\nYep. It's not massive. It it's not massive. It's like I I don't know. Let let me just check.\n\nSo the contact log is, like, maybe 50 contacts. The the actual people is is probably about the same. Yeah. The the the the trouble is that I've got, like so I've got accounts, and then I've got so I've got there are three different lists. So because that was the only way it would work, which is there's an accounts list, which has all the businesses, and then and then there's a contact list, which is the people in those businesses, and then there's a contact log list.\n\nSo I'm not sure. Like, I might need a mix around the spreadsheet to make sure that they align, but, yeah, that's that's probably the might might be the most difficult part. Yes. That's right. Yes.\n\nRight. Yep. Yeah. Yeah. Look.\n\nThat would be really helpful. And even just, like, where to find the best resources would be helpful as well because, I guess, like I said, I I don't I I'm I have spent so long going between HubSpot and then deciding to go elsewhere and then deciding to come back, and I just kinda wanna commit now and and run with it so long. But, sorry, just to, you know, just to really get it through. And then, yeah, I guess we I can make that decision again later on, but at least I've, you know, gave the actual red hot crack and used all its functionality and used it properly. Yeah.\n\nThat's right. Yes. Fantastic. Yeah. Right.\n\nAlright. That's what I was asking for. Fabulous. Thank you very much. I appreciate that.\n\nYeah. Sounds good. Thanks again. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.014658475294709206},{"text":"Speaking.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.015715768560767174},{"text":"This is Stephanie from Southwick.","start":1.92,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.03132310323417187},{"text":"Oh, hi.","start":8.88,"end":9.36,"sentiment":"neutral","sentiment_score":0.2538851648569107},{"text":"Good.","start":9.36,"end":9.5199995,"sentiment":"positive","sentiment_score":0.46316850185394287}],"sentiment":"neutral","sentiment_score":0.11579285915941,"num_words":10,"start":1.28,"end":9.5199995},{"sentences":[{"text":"How are you doing?","start":9.5199995,"end":10.42,"sentiment":"positive","sentiment_score":0.349277026951313},{"text":"Yeah.","start":12.315,"end":12.469999,"sentiment":"neutral","sentiment_score":0.24115070700645447},{"text":"Good.","start":12.469999,"end":12.625,"sentiment":"positive","sentiment_score":0.5252898335456848},{"text":"Thank you.","start":12.625,"end":13.375,"sentiment":"positive","sentiment_score":0.6806883811950684},{"text":"Yep.","start":23.595,"end":24.095,"sentiment":"neutral","sentiment_score":0.1603136956691742}],"sentiment":"positive","sentiment_score":0.409471011824078,"num_words":9,"start":9.5199995,"end":24.095},{"sentences":[{"text":"Yes.","start":36.9,"end":37.379997,"sentiment":"neutral","sentiment_score":0.12757082283496857},{"text":"Yes.","start":37.379997,"end":37.879997,"sentiment":"neutral","sentiment_score":0.1505633145570755},{"text":"I was working I I set up a the CRM internally in SharePoint, and it was just a bit too elaborate.","start":54.27,"end":63.71,"sentiment":"neutral","sentiment_score":-0.008373968303203583},{"text":"So I just did a bit of a review of what I wanted and what I needed.","start":63.71,"end":67.17,"sentiment":"neutral","sentiment_score":0.030719804413178387},{"text":"HubSpot ended up being the one that met was well, I mean, look.","start":68.415,"end":74.435005,"sentiment":"neutral","sentiment_score":0.19569005301365486}],"sentiment":"neutral","sentiment_score":0.05978279560804367,"num_words":53,"start":36.9,"end":74.435005},{"sentences":[{"text":"Most of it was on cost, to be honest, but it was the most cost effective as well and integrated with with Outlook and stuff compared to others.","start":74.495,"end":85.34,"sentiment":"neutral","sentiment_score":0.24736097614680017},{"text":"And I already used it, like, sending with the, obviously, the free version.","start":86.28,"end":90.92,"sentiment":"neutral","sentiment_score":-0.17123188422276422},{"text":"So I was I was kinda like, oh, it's not as probably a bridge too far for me to learn more and go into it a bit deeper.","start":90.92,"end":98.835,"sentiment":"neutral","sentiment_score":-0.17749695586306707},{"text":"Is that correct?","start":105.935,"end":106.675,"sentiment":"neutral","sentiment_score":0.08179083466529846},{"text":"Yeah.","start":112.43,"end":112.75,"sentiment":"neutral","sentiment_score":0.10364827513694765}],"sentiment":"neutral","sentiment_score":0.0010849157833073238,"num_words":73,"start":74.495,"end":112.75},{"sentences":[{"text":"Well, sir, it it's set up perfectly with my laptop.","start":112.75,"end":115.810005,"sentiment":"positive","sentiment_score":0.41999951004981995},{"text":"I haven't actually tried it with my personal sorry, my other computer yet.","start":117.07,"end":122.21,"sentiment":"neutral","sentiment_score":-0.07012537551613954},{"text":"So if I need to set that 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right.","start":154.305,"end":155.125,"sentiment":"neutral","sentiment_score":0.23200079053640366},{"text":"Yeah.","start":155.825,"end":156.065,"sentiment":"neutral","sentiment_score":0.22829899191856384},{"text":"That's right.","start":156.065,"end":156.385,"sentiment":"neutral","sentiment_score":0.31272605061531067}],"sentiment":"neutral","sentiment_score":0.11581129985379762,"num_words":58,"start":126.425,"end":156.385},{"sentences":[{"text":"Exactly.","start":156.385,"end":156.885,"sentiment":"positive","sentiment_score":0.3517208993434906},{"text":"Like, I I I'm I'm the one who wins.","start":156.94499,"end":159.125,"sentiment":"positive","sentiment_score":0.34041069944699603},{"text":"Sorry.","start":159.265,"end":159.58499,"sentiment":"neutral","sentiment_score":0.05174098536372185},{"text":"I I do all yeah.","start":159.58499,"end":160.545,"sentiment":"neutral","sentiment_score":0.07049381285905838},{"text":"I do it all, basically.","start":160.545,"end":161.73999,"sentiment":"neutral","sentiment_score":0.11348385959863663}],"sentiment":"neutral","sentiment_score":0.2089069781913644,"num_words":21,"start":156.385,"end":161.73999},{"sentences":[{"text":"I mean and helps me write some of them.","start":161.73999,"end":163.9,"sentiment":"neutral","sentiment_score":0.11967689461178249},{"text":"But, yeah, so typically typically me doing everything.","start":163.9,"end":168.56,"sentiment":"neutral","sentiment_score":0.05724986083805561},{"text":"Yes.","start":181.75499,"end":182.25499,"sentiment":"neutral","sentiment_score":0.121400386095047},{"text":"Good question.","start":195.12999,"end":195.79,"sentiment":"neutral","sentiment_score":0.15992067754268646},{"text":"I look.","start":198.56999,"end":199.515,"sentiment":"neutral","sentiment_score":0.0691633578389883}],"sentiment":"neutral","sentiment_score":0.09612088159404018,"num_words":22,"start":161.73999,"end":199.515},{"sentences":[{"text":"For me, it it a lot of it's integration with my current system.","start":199.595,"end":203.615,"sentiment":"neutral","sentiment_score":0.1609291388438298},{"text":"Oh, sorry.","start":204.395,"end":204.875,"sentiment":"neutral","sentiment_score":0.05560918711125851},{"text":"With with my phone calls and, you know, and and basically everything that that I that I use regularly.","start":204.875,"end":215.54001,"sentiment":"neutral","sentiment_score":0.07006078233060084},{"text":"So I I just I just found that I was I just don't wanna double handle anything anymore.","start":216.08,"end":222.32,"sentiment":"neutral","sentiment_score":-0.003855377228723632},{"text":"So I guess it's just making sure that things are set up properly so that when I'm recording people and I don't have to go back and 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stuff.","start":285.375,"end":287.475,"sentiment":"neutral","sentiment_score":0.0029634881764650347}],"sentiment":"neutral","sentiment_score":0.07837415754795074,"num_words":25,"start":277.41,"end":287.475},{"sentences":[{"text":"I guess my problem with LinkedIn is that it rarely produces an actual oh, sorry.","start":288.335,"end":297.1,"sentiment":"neutral","sentiment_score":-0.2240053191781044},{"text":"Like, it it it it very freaking frequently produces viable, I guess, viable people.","start":297.1,"end":304.72,"sentiment":"negative","sentiment_score":-0.37112385992492947},{"text":"And so I I'm more of a if we sorry.","start":305.42,"end":310.125,"sentiment":"neutral","sentiment_score":-0.20057615488767624},{"text":"I'll I'll I I kinda wanna use this one more as, like, a hard copy.","start":310.125,"end":315.025,"sentiment":"neutral","sentiment_score":-0.009807506948709488},{"text":"You know?","start":317.005,"end":317.645,"sentiment":"neutral","sentiment_score":-0.05843663215637207}],"sentiment":"neutral","sentiment_score":-0.1933135936435844,"num_words":56,"start":288.335,"end":317.645},{"sentences":[{"text":"I don't know.","start":317.645,"end":318.445,"sentiment":"neutral","sentiment_score":-0.11984932670990626},{"text":"I don't know if that makes sense.","start":318.445,"end":319.885,"sentiment":"neutral","sentiment_score":-0.17463948896953038},{"text":"But I Yeah.","start":319.885,"end":333.475,"sentiment":"neutral","sentiment_score":0.027675621211528778},{"text":"And and, also, I I just want I wanted something that works a bit more with phone calls and emails.","start":333.475,"end":339.39502,"sentiment":"neutral","sentiment_score":0.19985347278416157},{"text":"Like, I I think for me, I've noticed that cold calling is one of the best ways for me to win 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not massive.","start":525.27,"end":526.25,"sentiment":"neutral","sentiment_score":-0.07656910891334216},{"text":"It it's not massive.","start":526.47003,"end":527.59,"sentiment":"neutral","sentiment_score":-0.13038337416946888},{"text":"It's like I I don't know.","start":527.59,"end":529.03,"sentiment":"neutral","sentiment_score":-0.10745878145098686},{"text":"Let let me just check.","start":529.03,"end":530.15,"sentiment":"neutral","sentiment_score":0.01941058784723282}],"sentiment":"neutral","sentiment_score":-0.059394115091938725,"num_words":19,"start":519.51,"end":530.15},{"sentences":[{"text":"So the contact log is, like, maybe 50 contacts.","start":530.15,"end":534.945,"sentiment":"neutral","sentiment_score":0.01804479459921519},{"text":"The the actual people is is probably about the same.","start":536.765,"end":539.665,"sentiment":"neutral","sentiment_score":0.0035655643790960313},{"text":"Yeah.","start":542.525,"end":543.025,"sentiment":"neutral","sentiment_score":0.039399370551109314},{"text":"The the the the trouble is that I've got, like so I've got accounts, and then I've got so I've got there are three different lists.","start":543.245,"end":551.31,"sentiment":"neutral","sentiment_score":-0.1065051443874836},{"text":"So because that was the only way it would work, which is there's an accounts list, which has all the businesses, and then and then there's a contact list, which is the people in those businesses, and then there's a contact log list.","start":551.31,"end":563.235,"sentiment":"neutral","sentiment_score":-0.037997159717041394}],"sentiment":"neutral","sentiment_score":-0.04680397141766682,"num_words":89,"start":530.15,"end":563.235},{"sentences":[{"text":"So I'm not sure.","start":563.475,"end":564.755,"sentiment":"neutral","sentiment_score":-0.0372795257717371},{"text":"Like, I might need a mix around the spreadsheet to make sure that they align, but, yeah, that's that's probably the might might be the most difficult part.","start":564.755,"end":574.695,"sentiment":"neutral","sentiment_score":-0.09629473968275956},{"text":"Yes.","start":575.41,"end":575.91,"sentiment":"neutral","sentiment_score":0.1426580548286438},{"text":"That's right.","start":579.65,"end":580.23,"sentiment":"neutral","sentiment_score":0.20928408950567245},{"text":"Yes.","start":590.21,"end":590.535,"sentiment":"neutral","sentiment_score":0.1575089395046234}],"sentiment":"neutral","sentiment_score":-0.059073212246100106,"num_words":36,"start":563.475,"end":590.535},{"sentences":[{"text":"Right.","start":596.69495,"end":597.19495,"sentiment":"neutral","sentiment_score":0.21625512838363647},{"text":"Yep.","start":619.005,"end":619.505,"sentiment":"neutral","sentiment_score":0.0277157723903656},{"text":"Yeah.","start":622.925,"end":623.16504,"sentiment":"neutral","sentiment_score":0.09640999138355257},{"text":"Yeah.","start":623.16504,"end":623.485,"sentiment":"neutral","sentiment_score":0.09920432418584824},{"text":"Look.","start":623.485,"end":623.805,"sentiment":"neutral","sentiment_score":0.10878299176692964}],"sentiment":"neutral","sentiment_score":0.1096736416220665,"num_words":5,"start":596.69495,"end":623.805},{"sentences":[{"text":"That would be really helpful.","start":623.805,"end":624.925,"sentiment":"neutral","sentiment_score":0.2571384072303772},{"text":"And even just, like, where to find the best resources would be helpful as well because, I guess, like I said, I I don't I I'm I have spent so long going between HubSpot and then deciding to go elsewhere and then deciding to come back, and I just kinda wanna commit now and and run with it so long.","start":624.925,"end":642.92,"sentiment":"neutral","sentiment_score":0.03438946241512895},{"text":"But, sorry, just to, you know, just to really get it through.","start":642.92,"end":645.64,"sentiment":"neutral","sentiment_score":-0.05825266552468141},{"text":"And then, yeah, I guess we I can make that decision again later on, but at least I've, you know, gave the actual red hot crack and used all its functionality and used it properly.","start":645.64,"end":656.11505,"sentiment":"neutral","sentiment_score":0.016454800537654333},{"text":"Yeah.","start":672.08997,"end":672.32996,"sentiment":"neutral","sentiment_score":0.11342009156942368}],"sentiment":"neutral","sentiment_score":0.02955191066505107,"num_words":113,"start":623.805,"end":672.32996},{"sentences":[{"text":"That's right.","start":672.32996,"end":673.06995,"sentiment":"neutral","sentiment_score":0.1120290569961071},{"text":"Yes.","start":682.115,"end":682.615,"sentiment":"neutral","sentiment_score":0.07733269035816193},{"text":"Fantastic.","start":701.25,"end":701.75,"sentiment":"positive","sentiment_score":0.6473147869110107},{"text":"Yeah.","start":703.435,"end":703.755,"sentiment":"neutral","sentiment_score":0.23399674892425537},{"text":"Right.","start":703.755,"end":704.075,"sentiment":"neutral","sentiment_score":0.23758241534233093}],"sentiment":"neutral","sentiment_score":0.23671412592132887,"num_words":6,"start":672.32996,"end":704.075},{"sentences":[{"text":"Alright.","start":704.075,"end":704.395,"sentiment":"neutral","sentiment_score":0.2694163918495178},{"text":"That's what I was asking for.","start":704.395,"end":705.59503,"sentiment":"neutral","sentiment_score":0.2876858562231064},{"text":"Fabulous.","start":705.59503,"end":706.09503,"sentiment":"positive","sentiment_score":0.4638826549053192},{"text":"Thank you very much.","start":713.195,"end":714.155,"sentiment":"positive","sentiment_score":0.8368856757879257},{"text":"I appreciate that.","start":714.155,"end":715.0289,"sentiment":"positive","sentiment_score":0.7386913895606995}],"sentiment":"positive","sentiment_score":0.5348687370618185,"num_words":15,"start":704.075,"end":715.0289},{"sentences":[{"text":"Yeah.","start":719.74884,"end":720.14886,"sentiment":"positive","sentiment_score":0.5569744110107422},{"text":"Sounds good.","start":720.14886,"end":720.7889,"sentiment":"positive","sentiment_score":0.7768955826759338},{"text":"Thanks again.","start":720.7889,"end":721.6089,"sentiment":"positive","sentiment_score":0.7931571900844574},{"text":"Have a good 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Good day, Alex. It's Ewan calling from HubSpot. Oh, mate. Very well. Thank you. Yourself? Beautiful. I just wanted to give you a very quick call. I'm one of the growth specialists here at HubSpot, but I'm actually your account manager assigned to the SWM Consulting account. And I've just spoken with Anne previously in the past. And I just saw you and the team signed up to the starter platform yesterday. So Yep. Wanted to reach out. I guess I'm going forward to be your, like, I guess, person to contact. Do you have any questions regarding the platform? I was just curious can you get in touch and curious to understand what prompted you to sign up in the in the first place? No. Yeah. Yeah. That makes sense. It's sort of going to hopefully be a bit more second nature. But, yeah, beautiful. And did you manage to integrate Outlook okay that you managed to set that up? Yeah. That makes sense. Your pipeline is gonna be your sales motion. So let you steer the ship, if that makes sense. Yeah. Yeah. Beautiful. And and for yourself, like, just so you can get the most out of the platform. Obviously, like, you've been in here a bit before on the free, but you'll have some more functionality now that you're on the starter. What were those, I guess, like, top priorities for you that you're trying to get from HubSpot? Obviously, ease of use is one, by the sounds, but what else is gonna be, I guess, like, keys to your success on HubSpot that I can help Okay. Yeah. Makes sense. So just having a single source of truth and not having to think about it like a I call it data silos, if you will, so that things end up in different locations. That makes sense. And and tell me just like well, I've got you. Obviously, you'll be sales, BD Motion. So, like, we'd call it, like, middle of the funnel. Do you have any, like, social media tools? Or do you do you plug in, like, in terms of marketing and, like, what Anne's role is? Do you do anything on that side of the business as well? Yeah. It should be. Yep. I get you, sir. Like, they're not really quality leads coming through that website. So the from what it sounds like, obviously, you can trust the Google Ads a bit further than you can LinkedIn for keeping the data clean. Is that sort of what you're alluding to? Yeah. Yeah. No. Bang on. That's well, if you if you're calling directly from HubSpot, awesome. Obviously, we can just track that directly on contact records. And I'd even argue not argue, but I'd just let you know as well, like, when you're looking to grow the business even further, like, the next step that I often see some more businesses, the consulting businesses take would be to start when you wanna incorporate AI to enable your processes, not replace you, is like bringing in my call recording and call transcribing. So being able to just, like beautiful. Oh, beautiful. There we go. Lovely. Alright. Yep. Alright. There is definitely can you just in regards to SharePoint, do they give you the ability to export your data to a Excel spreadsheet, like via CSV? Yeah. Okay. Alright. Yeah. Well, then that that'll be let me send you a resource that's very straightforward on how you could bulk import that into HubSpot. Yeah. That that'll save you a lot of time. It's it's it's very straightforward import as a CSV. And all you do is you just make sure that the properties are like, you maybe keep it to maximum of 10 properties per, like, contact as an example. It it's up to you because obviously, when you're bringing across, like, how big is your database that you would be importing, like, ballpark, is it? Oh, okay. Okay. So we're not looking at thousands here. That's okay. In that sense, then it'd be very straightforward. Yes. Yeah. And that sounds relatively straightforward, to be honest. The comp like, you just log your your accounts. We just log in the company record, your contacts contact records, and you just have that com that contact history or log history synced to the contact to then do that import. And it's all in this resource I can send to you now. So if you just read through that, it's it's, I think, 10 steps five to 10 steps, pretty straightforward. So so why don't I do that for you? And then there's also a one other resource I'll send you is there's a twenty minute video I've got, which is like a obviously, you mentioned, like, things can be overwhelming for Australia HubSpot, so I wanna help you. Just have a sense of what you've got in your package because often you just it's nice to know what what's possible, what's not at least. So you moment. Seven. Yeah. Precisely. Precisely. And and we're here to help you make sure that's set up smooth. Like, I mean, mainly for the when you wanna when you're growing the business even further beyond starter level, but obviously here to just help it get up and running from what you've explained. And and your knowledge as well from a technical side, technical support side, in the top right of HubSpot, there's a help button. On your level, on the starter level now, you have 20 47 chat support at all times. And and you can you can start with AI or you'll start with a bot, but then if you just literally type in connect me to a human and just tell them the tell the bot the problem, it'll take you to one of our technical teams that specialized in that particular area. So you'll always get an answer and assume them at the end of the day. Rupert. I'll I'll knock that over to you now, and, look, if you got any other questions, shoot me an email anyway. Happy happy to help you. No. No stress at all, Alex. Nice to meet you, and, I will stay in touch. Rupert, have a good one. See you, mate. 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Good day, Alex. It's Ewan calling from HubSpot. Oh, mate. Very well.\n\nThank you. Yourself? Beautiful. I just wanted to give you a very quick call. I'm one of the growth specialists here at HubSpot, but I'm actually your account manager assigned to the SWM Consulting account.\n\nAnd I've just spoken with Anne previously in the past. And I just saw you and the team signed up to the starter platform yesterday. So Yep. Wanted to reach out. I guess I'm going forward to be your, like, I guess, person to contact.\n\nDo you have any questions regarding the platform? I was just curious can you get in touch and curious to understand what prompted you to sign up in the in the first place? No. Yeah. Yeah.\n\nThat makes sense. It's sort of going to hopefully be a bit more second nature. But, yeah, beautiful. And did you manage to integrate Outlook okay that you managed to set that up? Yeah.\n\nThat makes sense. Your pipeline is gonna be your sales motion. So let you steer the ship, if that makes sense. Yeah. Yeah.\n\nBeautiful. And and for yourself, like, just so you can get the most out of the platform. Obviously, like, you've been in here a bit before on the free, but you'll have some more functionality now that you're on the starter. What were those, I guess, like, top priorities for you that you're trying to get from HubSpot? Obviously, ease of use is one, by the sounds, but what else is gonna be, I guess, like, keys to your success on HubSpot that I can help Okay.\n\nYeah. Makes sense. So just having a single source of truth and not having to think about it like a I call it data silos, if you will, so that things end up in different locations. That makes sense. And and tell me just like well, I've got you.\n\nObviously, you'll be sales, BD Motion. So, like, we'd call it, like, middle of the funnel. Do you have any, like, social media tools? Or do you do you plug in, like, in terms of marketing and, like, what Anne's role is? Do you do anything on that side of the business as well?\n\nYeah. It should be. Yep. I get you, sir. Like, they're not really quality leads coming through that website.\n\nSo the from what it sounds like, obviously, you can trust the Google Ads a bit further than you can LinkedIn for keeping the data clean. Is that sort of what you're alluding to? Yeah. Yeah. No.\n\nBang on. That's well, if you if you're calling directly from HubSpot, awesome. Obviously, we can just track that directly on contact records. And I'd even argue not argue, but I'd just let you know as well, like, when you're looking to grow the business even further, like, the next step that I often see some more businesses, the consulting businesses take would be to start when you wanna incorporate AI to enable your processes, not replace you, is like bringing in my call recording and call transcribing. So being able to just, like beautiful.\n\nOh, beautiful. There we go. Lovely. Alright. Yep.\n\nAlright. There is definitely can you just in regards to SharePoint, do they give you the ability to export your data to a Excel spreadsheet, like via CSV? Yeah. Okay. Alright.\n\nYeah. Well, then that that'll be let me send you a resource that's very straightforward on how you could bulk import that into HubSpot. Yeah. That that'll save you a lot of time. It's it's it's very straightforward import as a CSV.\n\nAnd all you do is you just make sure that the properties are like, you maybe keep it to maximum of 10 properties per, like, contact as an example. It it's up to you because obviously, when you're bringing across, like, how big is your database that you would be importing, like, ballpark, is it? Oh, okay. Okay. So we're not looking at thousands here.\n\nThat's okay. In that sense, then it'd be very straightforward. Yes. Yeah. And that sounds relatively straightforward, to be honest.\n\nThe comp like, you just log your your accounts. We just log in the company record, your contacts contact records, and you just have that com that contact history or log history synced to the contact to then do that import. And it's all in this resource I can send to you now. So if you just read through that, it's it's, I think, 10 steps five to 10 steps, pretty straightforward. So so why don't I do that for you?\n\nAnd then there's also a one other resource I'll send you is there's a twenty minute video I've got, which is like a obviously, you mentioned, like, things can be overwhelming for Australia HubSpot, so I wanna help you. Just have a sense of what you've got in your package because often you just it's nice to know what what's possible, what's not at least. So you moment. Seven. Yeah.\n\nPrecisely. Precisely. And and we're here to help you make sure that's set up smooth. Like, I mean, mainly for the when you wanna when you're growing the business even further beyond starter level, but obviously here to just help it get up and running from what you've explained. And and your knowledge as well from a technical side, technical support side, in the top right of HubSpot, there's a help button.\n\nOn your level, on the starter level now, you have 20 47 chat support at all times. And and you can you can start with AI or you'll start with a bot, but then if you just literally type in connect me to a human and just tell them the tell the bot the problem, it'll take you to one of our technical teams that specialized in that particular area. So you'll always get an answer and assume them at the end of the day. Rupert. I'll I'll knock that over to you now, and, look, if you got any other questions, shoot me an email anyway.\n\nHappy happy to help you. No. No stress at all, Alex. Nice to meet you, and, I will stay in touch. Rupert, have a good one.\n\nSee you, mate. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.24,"end":4.64,"sentiment":"neutral","sentiment_score":0.109421007335186},{"text":"Good day, Alex.","start":4.64,"end":5.62,"sentiment":"positive","sentiment_score":0.3730875054995219},{"text":"It's Ewan calling from HubSpot.","start":5.68,"end":7.94,"sentiment":"neutral","sentiment_score":0.1562451660633087},{"text":"Oh, mate.","start":10.8,"end":11.28,"sentiment":"neutral","sentiment_score":0.24189694225788116},{"text":"Very well.","start":11.28,"end":11.92,"sentiment":"positive","sentiment_score":0.5798899233341217}],"sentiment":"neutral","sentiment_score":0.28103716041033083,"num_words":13,"start":4.24,"end":11.92},{"sentences":[{"text":"Thank you.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.6388244032859802},{"text":"Yourself?","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.2104623019695282},{"text":"Beautiful.","start":15.075,"end":15.575,"sentiment":"positive","sentiment_score":0.7236952185630798},{"text":"I just wanted to give you a very quick call.","start":16.115,"end":17.955,"sentiment":"positive","sentiment_score":0.3399402916431427},{"text":"I'm one of the growth specialists here at HubSpot, but I'm actually your account manager assigned to the SWM Consulting account.","start":17.955,"end":25.415,"sentiment":"neutral","sentiment_score":0.13840041628905705}],"sentiment":"neutral","sentiment_score":0.24336051387446267,"num_words":35,"start":11.92,"end":25.415},{"sentences":[{"text":"And I've just spoken with Anne previously in the past.","start":26.595,"end":28.89,"sentiment":"neutral","sentiment_score":0.1336788348853588},{"text":"And I just saw you and the team signed up to the starter platform yesterday.","start":30.73,"end":36.11,"sentiment":"neutral","sentiment_score":0.17571459611256918},{"text":"So Yep.","start":37.37,"end":38.25,"sentiment":"neutral","sentiment_score":0.14702694863080978},{"text":"Wanted to reach out.","start":38.329998,"end":39.29,"sentiment":"neutral","sentiment_score":0.254172470420599},{"text":"I guess I'm going forward to be your, like, I guess, person to contact.","start":39.29,"end":43.175003,"sentiment":"neutral","sentiment_score":0.25752056602920803}],"sentiment":"neutral","sentiment_score":0.1975230887532234,"num_words":45,"start":26.595,"end":43.175003},{"sentences":[{"text":"Do you have any questions regarding the platform?","start":44.435,"end":46.115,"sentiment":"neutral","sentiment_score":0.10733966995030642},{"text":"I was just curious can you get in touch and curious to understand what prompted you to sign up in the in the first place?","start":46.115,"end":52.375,"sentiment":"neutral","sentiment_score":0.04316093042492866},{"text":"No.","start":86.66499,"end":87.09,"sentiment":"neutral","sentiment_score":-0.20735977590084076},{"text":"Yeah.","start":100.049995,"end":100.369995,"sentiment":"neutral","sentiment_score":0.023197488859295845},{"text":"Yeah.","start":100.369995,"end":100.60999,"sentiment":"neutral","sentiment_score":0.07592315226793289}],"sentiment":"neutral","sentiment_score":0.05081948570700155,"num_words":36,"start":44.435,"end":100.60999},{"sentences":[{"text":"That makes sense.","start":100.60999,"end":101.25,"sentiment":"neutral","sentiment_score":0.1274981970588366},{"text":"It's sort of going to hopefully be a bit more second nature.","start":101.25,"end":105.155,"sentiment":"neutral","sentiment_score":0.11364782477418582},{"text":"But, yeah, beautiful.","start":106.175,"end":107.875,"sentiment":"positive","sentiment_score":0.3963315685590108},{"text":"And did you manage to integrate Outlook okay that you managed to set that up?","start":107.935,"end":111.795,"sentiment":"neutral","sentiment_score":0.13466441184282302},{"text":"Yeah.","start":147.58,"end":147.81999,"sentiment":"neutral","sentiment_score":0.1939380168914795}],"sentiment":"neutral","sentiment_score":0.15144609966698816,"num_words":34,"start":100.60999,"end":147.81999},{"sentences":[{"text":"That makes sense.","start":147.81999,"end":148.72,"sentiment":"neutral","sentiment_score":0.2639847546815872},{"text":"Your pipeline is gonna be your sales motion.","start":148.94,"end":152.14,"sentiment":"neutral","sentiment_score":0.26636164635419846},{"text":"So let you steer the ship, if that makes sense.","start":152.14,"end":155.455,"sentiment":"neutral","sentiment_score":0.2236257165670395},{"text":"Yeah.","start":155.75499,"end":156.25499,"sentiment":"neutral","sentiment_score":0.17849698662757874},{"text":"Yeah.","start":169.76999,"end":170.25,"sentiment":"positive","sentiment_score":0.4341444969177246}],"sentiment":"neutral","sentiment_score":0.2509454819171325,"num_words":23,"start":147.81999,"end":170.25},{"sentences":[{"text":"Beautiful.","start":170.25,"end":170.75,"sentiment":"positive","sentiment_score":0.6824235916137695},{"text":"And and for yourself, like, just so you can get the most out of the platform.","start":171.53,"end":174.90999,"sentiment":"positive","sentiment_score":0.5126793924719095},{"text":"Obviously, like, you've been in here a bit before on the free, but you'll have some more functionality now that you're on the starter.","start":175.69,"end":181.185,"sentiment":"neutral","sentiment_score":0.2807543824116389},{"text":"What were those, I guess, like, top priorities for you that you're trying to get from HubSpot?","start":182.36499,"end":185.56499,"sentiment":"neutral","sentiment_score":0.1755103446981486},{"text":"Obviously, ease of use is one, by the sounds, but what else is gonna be, I guess, like, keys to your success on HubSpot that I can help Okay.","start":185.56499,"end":224.52,"sentiment":"neutral","sentiment_score":0.2623819010011081}],"sentiment":"neutral","sentiment_score":0.30133505790740595,"num_words":87,"start":170.25,"end":224.52},{"sentences":[{"text":"Yeah.","start":237.54,"end":237.86,"sentiment":"neutral","sentiment_score":0.118827685713768},{"text":"Makes sense.","start":237.86,"end":238.545,"sentiment":"neutral","sentiment_score":0.11623876541852951},{"text":"So just having a single source of truth and not having to think about it like a I call it data silos, if you will, so that things end up in different locations.","start":238.785,"end":248.885,"sentiment":"neutral","sentiment_score":0.1299560968623017},{"text":"That makes sense.","start":249.825,"end":250.545,"sentiment":"neutral","sentiment_score":0.22800044218699136},{"text":"And and tell me just like well, I've got you.","start":250.545,"end":253.31999,"sentiment":"neutral","sentiment_score":0.15791122540831565}],"sentiment":"neutral","sentiment_score":0.140876938645937,"num_words":49,"start":237.54,"end":253.31999},{"sentences":[{"text":"Obviously, you'll be sales, BD Motion.","start":253.31999,"end":255.4,"sentiment":"neutral","sentiment_score":0.18045986195405325},{"text":"So, like, we'd call it, like, middle of the funnel.","start":255.4,"end":257.9,"sentiment":"neutral","sentiment_score":0.16753738299012183},{"text":"Do you have any, like, social media tools?","start":258.2,"end":260.78,"sentiment":"neutral","sentiment_score":0.013150914339348674},{"text":"Or do you do you plug in, like, in terms of marketing and, like, what Anne's role is?","start":261.4,"end":265.18,"sentiment":"neutral","sentiment_score":0.044216030173831515},{"text":"Do you do anything on that side of the business as well?","start":265.455,"end":267.885,"sentiment":"neutral","sentiment_score":0.04062909819185734}],"sentiment":"neutral","sentiment_score":0.07679218588465894,"num_words":54,"start":253.31999,"end":267.885},{"sentences":[{"text":"Yeah.","start":281.95,"end":282.11002,"sentiment":"neutral","sentiment_score":0.09977175295352936},{"text":"It should be.","start":282.11002,"end":283.01,"sentiment":"neutral","sentiment_score":0.17976104219754538},{"text":"Yep.","start":288.19,"end":288.69,"sentiment":"neutral","sentiment_score":0.07560935616493225},{"text":"I get you, sir.","start":320.505,"end":321.465,"sentiment":"neutral","sentiment_score":0.11940875835716724},{"text":"Like, they're not really quality leads coming through that website.","start":321.465,"end":324.445,"sentiment":"neutral","sentiment_score":-0.0015092261135578155}],"sentiment":"neutral","sentiment_score":0.06195826357916782,"num_words":19,"start":281.95,"end":324.445},{"sentences":[{"text":"So the from what it sounds like, obviously, you can trust the Google Ads a bit further than you can LinkedIn for keeping the data clean.","start":324.505,"end":331.385,"sentiment":"neutral","sentiment_score":0.2795640253103696},{"text":"Is that sort of what you're alluding to?","start":331.385,"end":339.3125,"sentiment":"neutral","sentiment_score":0.10551566164940596},{"text":"Yeah.","start":364.71,"end":364.87,"sentiment":"neutral","sentiment_score":0.2340841442346573},{"text":"Yeah.","start":364.87,"end":365.27,"sentiment":"neutral","sentiment_score":0.16711565852165222},{"text":"No.","start":365.27,"end":365.59,"sentiment":"neutral","sentiment_score":0.07473260164260864}],"sentiment":"neutral","sentiment_score":0.2321276312341561,"num_words":37,"start":324.505,"end":365.59},{"sentences":[{"text":"Bang on.","start":365.59,"end":366.38998,"sentiment":"neutral","sentiment_score":0.11919958516955376},{"text":"That's well, if you if you're calling directly from HubSpot, awesome.","start":366.38998,"end":371.28998,"sentiment":"positive","sentiment_score":0.41413911364295264},{"text":"Obviously, we can just track that directly on contact records.","start":371.83,"end":374.55502,"sentiment":"neutral","sentiment_score":0.26198015827685595},{"text":"And I'd even argue not argue, but I'd just let you know as well, like, when you're looking to grow the business even further, like, the next step that I often see some more businesses, the consulting businesses take would be to start when you wanna incorporate AI to enable your processes, not replace you, is like bringing in my call recording and call transcribing.","start":374.55502,"end":397.0,"sentiment":"neutral","sentiment_score":0.16291011554690507},{"text":"So being able to just, like beautiful.","start":398.38498,"end":409.76498,"sentiment":"neutral","sentiment_score":0.27040567781244007}],"sentiment":"neutral","sentiment_score":0.2094287185096427,"num_words":95,"start":365.59,"end":409.76498},{"sentences":[{"text":"Oh, beautiful.","start":410.705,"end":411.425,"sentiment":"positive","sentiment_score":0.5377826392650604},{"text":"There we go.","start":411.425,"end":412.145,"sentiment":"positive","sentiment_score":0.3852674563725789},{"text":"Lovely.","start":412.145,"end":412.645,"sentiment":"positive","sentiment_score":0.566378116607666},{"text":"Alright.","start":439.175,"end":439.62,"sentiment":"neutral","sentiment_score":-0.007192131131887436},{"text":"Yep.","start":464.595,"end":465.0,"sentiment":"neutral","sentiment_score":-0.10415872186422348}],"sentiment":"positive","sentiment_score":0.3357993639074266,"num_words":8,"start":410.705,"end":465.0},{"sentences":[{"text":"Alright.","start":466.6,"end":466.92,"sentiment":"neutral","sentiment_score":0.02325958013534546},{"text":"There is definitely can you just in regards to SharePoint, do they give you the ability to export your data to a Excel spreadsheet, like via CSV?","start":466.92,"end":477.42,"sentiment":"neutral","sentiment_score":0.050778282047421845},{"text":"Yeah.","start":480.52,"end":480.885,"sentiment":"neutral","sentiment_score":0.060544829815626144},{"text":"Okay.","start":481.045,"end":481.545,"sentiment":"neutral","sentiment_score":0.06808760017156601},{"text":"Alright.","start":492.245,"end":492.745,"sentiment":"neutral","sentiment_score":0.06920868158340454}],"sentiment":"neutral","sentiment_score":0.05135852603181716,"num_words":31,"start":466.6,"end":492.745},{"sentences":[{"text":"Yeah.","start":493.18,"end":493.41998,"sentiment":"neutral","sentiment_score":0.01700364612042904},{"text":"Well, then that that'll be let me send you a resource that's very straightforward on how you could bulk import that into HubSpot.","start":493.41998,"end":499.28,"sentiment":"neutral","sentiment_score":0.16328619614891385},{"text":"Yeah.","start":501.74,"end":501.97998,"sentiment":"positive","sentiment_score":0.4727795422077179},{"text":"That that'll save you a lot of time.","start":501.97998,"end":503.84,"sentiment":"positive","sentiment_score":0.6447232142090797},{"text":"It's it's it's very straightforward import as a CSV.","start":504.22,"end":506.8,"sentiment":"positive","sentiment_score":0.5113978816403283}],"sentiment":"positive","sentiment_score":0.333469817814018,"num_words":42,"start":493.18,"end":506.8},{"sentences":[{"text":"And all you do is you just make sure that the properties are like, you maybe keep it to maximum of 10 properties per, like, contact as an example.","start":507.295,"end":517.555,"sentiment":"neutral","sentiment_score":0.21354323291573032},{"text":"It it's up to you because obviously, when you're bringing across, like, how big is your database that you would be importing, like, ballpark, is it?","start":520.255,"end":526.25,"sentiment":"neutral","sentiment_score":0.08534977284188454},{"text":"Oh, okay.","start":536.23,"end":537.05,"sentiment":"neutral","sentiment_score":0.028780301101505756},{"text":"Okay.","start":539.88495,"end":540.365,"sentiment":"neutral","sentiment_score":0.029691526666283607},{"text":"So we're not looking at thousands here.","start":540.365,"end":541.88495,"sentiment":"neutral","sentiment_score":0.0039942072970526555}],"sentiment":"neutral","sentiment_score":0.13118552966759756,"num_words":65,"start":507.295,"end":541.88495},{"sentences":[{"text":"That's okay.","start":541.88495,"end":542.365,"sentiment":"neutral","sentiment_score":0.07864541560411453},{"text":"In that sense, then it'd be very straightforward.","start":542.365,"end":544.70496,"sentiment":"neutral","sentiment_score":0.10130031127482653},{"text":"Yes.","start":560.83997,"end":561.33997,"sentiment":"neutral","sentiment_score":0.016814960166811943},{"text":"Yeah.","start":574.935,"end":575.255,"sentiment":"neutral","sentiment_score":0.0567530021071434},{"text":"And that sounds relatively straightforward, to be honest.","start":575.255,"end":578.43,"sentiment":"neutral","sentiment_score":0.22660475037992}],"sentiment":"neutral","sentiment_score":0.14270496433600782,"num_words":20,"start":541.88495,"end":578.43},{"sentences":[{"text":"The comp like, you just log your your accounts.","start":579.39,"end":583.39,"sentiment":"neutral","sentiment_score":0.15239139811860192},{"text":"We just log in the company record, your contacts contact records, and you just have that com that contact history or log history synced to the contact to then do that import.","start":583.39,"end":593.545,"sentiment":"neutral","sentiment_score":0.15850443649105728},{"text":"And it's all in this resource I can send to you now.","start":593.545,"end":595.945,"sentiment":"neutral","sentiment_score":0.3094691336154938},{"text":"So if you just read through that, it's it's, I think, 10 steps five to 10 steps, pretty straightforward.","start":595.945,"end":601.485,"sentiment":"neutral","sentiment_score":0.23105162264485107},{"text":"So so why don't I do that for you?","start":602.665,"end":604.105,"sentiment":"neutral","sentiment_score":0.1127921702961127}],"sentiment":"neutral","sentiment_score":0.19212845082820199,"num_words":81,"start":579.39,"end":604.105},{"sentences":[{"text":"And then there's also a one other resource I'll send you is there's a twenty minute video I've got, which is like a obviously, you mentioned, like, things can be overwhelming for Australia HubSpot, so I wanna help you.","start":604.105,"end":616.31,"sentiment":"neutral","sentiment_score":0.0790138031141116},{"text":"Just have a sense of what you've got in your package because often you just it's nice to know what what's possible, what's not at least.","start":616.45,"end":623.075,"sentiment":"neutral","sentiment_score":0.08053865584616478},{"text":"So you moment.","start":623.075,"end":624.54504,"sentiment":"neutral","sentiment_score":0.12918254236380258},{"text":"Seven.","start":643.49,"end":643.99,"sentiment":"neutral","sentiment_score":-0.05860471725463867},{"text":"Yeah.","start":656.675,"end":656.995,"sentiment":"neutral","sentiment_score":0.26177510619163513}],"sentiment":"neutral","sentiment_score":0.08237516270684345,"num_words":70,"start":604.105,"end":656.995},{"sentences":[{"text":"Precisely.","start":656.995,"end":657.495,"sentiment":"positive","sentiment_score":0.379591166973114},{"text":"Precisely.","start":657.71497,"end":658.21497,"sentiment":"positive","sentiment_score":0.39482367038726807},{"text":"And and we're here to help you make sure that's set up smooth.","start":658.27496,"end":662.91003,"sentiment":"positive","sentiment_score":0.39384718812428987},{"text":"Like, I mean, mainly for the when you wanna when you're growing the business even further beyond starter level, but obviously here to just help it get up and running from what you've explained.","start":662.97003,"end":671.93,"sentiment":"neutral","sentiment_score":0.21930383978521123},{"text":"And and your knowledge as well from a technical side, technical support side, in the top right of HubSpot, there's a help button.","start":671.93,"end":678.46497,"sentiment":"neutral","sentiment_score":0.08778625564730685}],"sentiment":"neutral","sentiment_score":0.2134700377161304,"num_words":72,"start":656.995,"end":678.46497},{"sentences":[{"text":"On your level, on the starter level now, you have 20 47 chat support at all times.","start":679.40497,"end":684.46497,"sentiment":"neutral","sentiment_score":0.08688944841132444},{"text":"And and you can you can start with AI or you'll start with a bot, but then if you just literally type in connect me to a human and just tell them the tell the bot the problem, it'll take you to one of our technical teams that specialized in that particular area.","start":684.92,"end":699.215,"sentiment":"neutral","sentiment_score":0.1249408908891228},{"text":"So you'll always get an answer and assume them at the end of the day.","start":699.755,"end":703.85504,"sentiment":"positive","sentiment_score":0.4811732530593872},{"text":"Rupert.","start":706.47504,"end":706.79504,"sentiment":"neutral","sentiment_score":0.13704700767993927},{"text":"I'll I'll knock that over to you now, and, look, if you got any other questions, shoot me an email anyway.","start":706.79504,"end":711.29,"sentiment":"neutral","sentiment_score":0.19415247724169776}],"sentiment":"neutral","sentiment_score":0.1825311744463778,"num_words":107,"start":679.40497,"end":711.29},{"sentences":[{"text":"Happy happy to help you.","start":711.29,"end":712.91,"sentiment":"positive","sentiment_score":0.7860504865646363},{"text":"No.","start":715.61,"end":715.93,"sentiment":"neutral","sentiment_score":0.2676534950733185},{"text":"No stress at all, Alex.","start":715.93,"end":716.88995,"sentiment":"positive","sentiment_score":0.3729044318199158},{"text":"Nice to meet you, and, I will stay in touch.","start":716.88995,"end":719.47,"sentiment":"positive","sentiment_score":0.6945162177085876},{"text":"Rupert, have a good one.","start":722.08997,"end":723.32495,"sentiment":"positive","sentiment_score":0.6635061979293824}],"sentiment":"positive","sentiment_score":0.6278892789895718,"num_words":26,"start":711.29,"end":723.32495},{"sentences":[{"text":"See you, mate.","start":723.32495,"end":724.26996,"sentiment":"positive","sentiment_score":0.4195840507745743},{"text":"Bye.","start":724.49,"end":724.99,"sentiment":"neutral","sentiment_score":0.15263044834136963}],"sentiment":"positive","sentiment_score":0.3528456501662731,"num_words":4,"start":723.32495,"end":724.99}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Speaking. This is Stephanie from Southwick.\n\nChannel 1: Yeah. Good day, Alex. It's Ewan calling from HubSpot.\n\nChannel 0: Oh, hi. Good. How are you doing?\n\nChannel 1: Oh, mate. Very well. Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Yourself?\n\nChannel 0: Good. Thank you.\n\nChannel 1: Beautiful. I just wanted to give you a very quick call. I'm one of the growth specialists here at HubSpot, but I'm actually your account manager assigned to the\n\nChannel 0: Yep.\n\nChannel 1: SWM Consulting account. And I've just spoken with Anne previously in the past. And I just saw you and the team signed up to the starter platform yesterday.\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: Yes.\n\nChannel 1: Yep. Wanted to reach out. I guess I'm going forward to be your, like, I guess, person to contact. Do you have any questions regarding the platform? I was just curious can you get in touch and curious to understand what prompted you to sign up in the in the first place?\n\nChannel 0: I was working I I set up a the CRM internally in SharePoint, and it was just a bit too elaborate. So I just did a bit of a review of what I wanted and what I needed. HubSpot ended up being the one that met was well, I mean, look. Most of it was on cost, to be honest, but it was the most cost effective as well and integrated with with Outlook and stuff compared to others. And\n\nChannel 1: No.\n\nChannel 0: I already used it, like, sending with the, obviously, the free version. So I was I was kinda like, oh, it's not as probably a bridge too far for me to learn more and go into it a bit deeper.\n\nChannel 1: Yeah. Yeah. That makes sense. It's sort of going to hopefully be a bit more second nature.\n\nChannel 0: Is that\n\nChannel 1: But,\n\nChannel 0: correct?\n\nChannel 1: yeah, beautiful. And did you manage to integrate Outlook okay that you managed to set that up?\n\nChannel 0: Yeah. Well, sir, it it's set up perfectly with my laptop. I haven't actually tried it with my personal sorry, my other computer yet. So if I need to set that up. But yeah.\n\nYeah. Look. It's it's just me that does all the VA, and it's my admin assistant, and she she she just checked that things are are working right, but I I just figured that since they're on the one who Rick does all the data, I I should be the one who understood that.\n\nChannel 1: Yeah. That makes sense. Your pipeline is gonna be your sales motion. So let you steer the ship,\n\nChannel 0: That's\n\nChannel 1: if\n\nChannel 0: right.\n\nChannel 1: that makes sense. Yeah.\n\nChannel 0: Yeah. That's right. Exactly. Like, I I I'm I'm the one who wins. Sorry.\n\nI I do all yeah. I do it all, basically. I mean and helps me write some of them. But, yeah, so typically typically me doing everything.\n\nChannel 1: Yeah. Beautiful. And and for yourself, like, just so you can get the most out of the platform. Obviously, like, you've been in here a bit before on the free, but you'll have some more functionality now that you're on the starter.\n\nChannel 0: Yes.\n\nChannel 1: What were those, I guess, like, top priorities for you that you're trying to get from HubSpot? Obviously, ease of use is one, by the sounds, but what else is gonna be, I guess, like, keys to your success on HubSpot that I can help\n\nChannel 0: Good question. I look. For me, it it a lot of it's integration with my current system. Oh, sorry. With with my phone calls and, you know, and and basically everything that that I that I use regularly.\n\nSo I I just I just found that I was I just don't wanna double handle anything anymore. So I guess it's just making sure\n\nChannel 1: Okay.\n\nChannel 0: that things are set up properly so that when I'm recording people and I don't have to go back and check. So, yeah, that's probably about right.\n\nChannel 1: Yeah. Makes sense. So just having a single source of truth and not having\n\nChannel 0: That's right.\n\nChannel 1: to think about it like a I call it data silos, if you will, so that things end up in different locations. That makes sense. And and tell me just like well, I've got you. Obviously, you'll be sales, BD Motion. So, like, we'd call it, like, middle of the funnel.\n\nDo you have any, like, social media tools? Or do you do you plug in, like, in terms of marketing and, like, what Anne's role is? Do you do anything on that side of the business as\n\nChannel 0: I\n\nChannel 1: well?\n\nChannel 0: I I do yeah. So I manage the Google Ads account, which I've I've tried to link in. It it says that it takes forty eight hours to link up. So, yeah, I'm hoping that that's the case.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: It should\n\nChannel 0: that\n\nChannel 1: be.\n\nChannel 0: that so that's that's it. So we've got LinkedIn. Sorry. We've linked help phone stuff.\n\nChannel 1: Yep.\n\nChannel 0: I guess my problem with LinkedIn is that it rarely produces an actual oh, sorry. Like, it it it it very freaking frequently produces viable, I guess, viable people. And so I I'm more of a if we sorry. I'll I'll I I kinda wanna use this one more as, like, a hard copy. You know?\n\nI don't know. I don't know if that makes sense. But I\n\nChannel 1: I get you, sir. Like, they're not really quality leads coming through that website. So the from what it sounds like, obviously, you can trust the Google Ads a bit further than you can LinkedIn for keeping the data clean. Is that sort of what you're alluding\n\nChannel 0: Yeah. And and, also, I I just want I wanted something that works a bit more with phone calls\n\nChannel 1: to?\n\nChannel 0: and emails. Like, I I think for me, I've noticed that cold calling is one of the best ways for me to win work. It's it's it's the I would call email and call calling because people have become fearful of speaking to an AI a lot. And so I like the fact that HubSpot gave me that, like, gives give me the ability to do that, I guess.\n\nChannel 1: Yeah. Yeah. No. Bang on. That's well, if you if you're calling directly from HubSpot, awesome.\n\nObviously, we can just track that directly on contact records. And I'd even argue not argue, but I'd just let you know as well, like, when you're looking to grow the business even further, like, the next step that I often see some more businesses, the consulting businesses take would be to start when you wanna\n\nChannel 0: Yes.\n\nChannel 1: incorporate AI to enable your processes, not replace you, is like bringing in my call recording and call transcribing. So being able\n\nChannel 0: So\n\nChannel 1: to just, like\n\nChannel 0: I do have that. Yeah. So I I've got that with Ringatel, which I heard that actually links with HubSpot. So I'm getting that set up\n\nChannel 1: beautiful.\n\nChannel 0: as well.\n\nChannel 1: Oh, beautiful. There we go. Lovely.\n\nChannel 0: Yep. So yeah. I'm getting yeah. I I look. I I before I I I found the HubSpot a little bit overwhelming, to be honest, and and I got I was getting with the free version, I was getting a little bit frustrated, so I I decided to hold off and and try to do it myself and and the SharePoint.\n\nAnd the SharePoint works, but it was just incredibly manual, and that that obviously didn't work. And so\n\nChannel 1: Alright.\n\nChannel 0: I I I'm just committing to it now. I'm basically checking everything into HubSpot as a system. I guess the one thing that is difficult is that because I was using SharePoint for a while oh, sorry. Like, a couple weeks only, but I did do a lot of calling in those couple weeks. Is that now I have to move everything over.\n\nBut, yeah, if there's a simple way of doing that. That'd be incredible, but, otherwise, I'll I'll\n\nChannel 1: Yep.\n\nChannel 0: have to do that manually.\n\nChannel 1: Alright. There is definitely can you just\n\nChannel 0: Oh, yeah?\n\nChannel 1: in regards to SharePoint, do\n\nChannel 0: Yep.\n\nChannel 1: they give you the ability to export your data to a Excel spreadsheet, like via CSV?\n\nChannel 0: Surely. Yeah. I reckon it would be.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: There there's there's three different lists that are that are linked to one another, so I'm sure I'll be able to export them as a yeah. Exported the yeah. Exactly. Exactly. I can export them as an Excel.\n\nChannel 1: Alright. Yeah. Well, then that that'll be let me send you a resource that's very straightforward on how you could bulk import that into HubSpot.\n\nChannel 0: That would be fixed.\n\nChannel 1: Yeah. That that'll save you a lot of time. It's\n\nChannel 0: Yes.\n\nChannel 1: it's it's very straightforward import as a CSV. And all you do is you just make sure that the properties are like, you maybe keep it to maximum of 10 properties per, like, contact as an example.\n\nChannel 0: Yep. Okay. Alright. Yep.\n\nChannel 1: It it's up to you because obviously, when you're bringing across, like, how big is your database that you would be importing, like, ballpark,\n\nChannel 0: It's\n\nChannel 1: is\n\nChannel 0: not\n\nChannel 1: it?\n\nChannel 0: massive. It it's not massive. It's like I I don't know. Let let me just check. So the contact log is, like, maybe 50 contacts.\n\nChannel 1: Oh, okay.\n\nChannel 0: The the actual people is is probably about the same.\n\nChannel 1: Okay. So we're not looking at thousands here. That's okay. In that\n\nChannel 0: Yeah.\n\nChannel 1: sense, then it'd\n\nChannel 0: The\n\nChannel 1: be\n\nChannel 0: the the\n\nChannel 1: very\n\nChannel 0: the\n\nChannel 1: straightforward.\n\nChannel 0: trouble is that I've got, like so I've got accounts, and then I've got so I've got there are three different lists. So because that was the only way it would work, which is there's an accounts list, which has all the businesses, and then and then there's a contact list, which is the people in those businesses, and then there's\n\nChannel 1: Yes.\n\nChannel 0: a contact log list. So I'm not sure. Like, I might need a mix around the spreadsheet to make sure that they align, but, yeah, that's that's probably the might might be the most difficult part.\n\nChannel 1: Yeah. And\n\nChannel 0: Yes.\n\nChannel 1: that sounds relatively straightforward, to be honest. The comp\n\nChannel 0: That's right.\n\nChannel 1: like, you just log your your accounts. We just log in the company record, your contacts contact records, and you just have that com that contact history or log history\n\nChannel 0: Yes.\n\nChannel 1: synced to the contact to then do that import. And it's all in this resource I can send to you now. So\n\nChannel 0: Right.\n\nChannel 1: if you just read through that, it's it's, I think, 10 steps five to 10 steps, pretty straightforward. So so why don't I do that for you? And then there's also a one other resource I'll send you is there's a twenty minute video I've got, which is like a obviously, you mentioned, like, things can be overwhelming for Australia HubSpot, so I wanna help you. Just have a sense of what you've got in your package because often\n\nChannel 0: Yep.\n\nChannel 1: you just it's nice to know what what's possible, what's not at least.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: Look. That would\n\nChannel 1: moment.\n\nChannel 0: be really helpful. And even just, like, where to find the best resources would be helpful as well because, I guess, like I said, I I don't I I'm I have spent so long going between HubSpot and then deciding to go elsewhere and then deciding to come back, and I just kinda wanna commit now and and run with it so long. But, sorry, just\n\nChannel 1: Seven.\n\nChannel 0: to, you know, just to really get it through. And then, yeah, I guess we I can make that decision again later on, but at least I've, you know, gave the actual red hot crack and used all its functionality and used it properly.\n\nChannel 1: Yeah. Precisely. Precisely. And and we're here to help you make sure that's set up smooth. Like, I mean, mainly for the when you wanna when you're growing the business even further beyond starter level, but obviously here to just help it get up and running from what you've explained.\n\nAnd\n\nChannel 0: Yeah. That's\n\nChannel 1: and\n\nChannel 0: right.\n\nChannel 1: your knowledge as well from a technical side, technical support side, in the top right of HubSpot, there's a help button. On your level, on the starter level now, you have 20\n\nChannel 0: Yes.\n\nChannel 1: 47 chat support at all times. And and you can you can start with AI or you'll start with a bot, but then if you just literally type in connect me to a human and just tell them the tell the bot the problem, it'll take you to one of our technical teams that specialized in that particular area. So you'll always\n\nChannel 0: Fantastic.\n\nChannel 1: get an answer and assume them at the end of the day.\n\nChannel 0: Yeah. Right. Alright. That's what I was asking for. Fabulous.\n\nChannel 1: Rupert. I'll I'll knock that over to you now, and, look, if you got any other questions, shoot me an email anyway. Happy happy to help you.\n\nChannel 0: Thank you very much. I appreciate that.\n\nChannel 1: No. No stress at all, Alex. Nice to meet you, and, I will stay in touch.\n\nChannel 0: Yeah. Sounds good. Thanks again.\n\nChannel 1: Rupert, have a good one. See\n\nChannel 0: Have a\n\nChannel 1: you,\n\nChannel 0: good one.\n\nChannel 1: mate. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.014658475294709206},{"text":"Speaking.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.015715768560767174},{"text":"This is Stephanie from Southwick.","start":1.92,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.03132310323417187}],"sentiment":"neutral","sentiment_score":0.0267128228609051,"channel":0,"num_words":7,"start":1.28,"end":3.1399999},{"sentences":[{"text":"Yeah.","start":4.24,"end":4.64,"sentiment":"neutral","sentiment_score":0.109421007335186},{"text":"Good day, Alex.","start":4.64,"end":5.62,"sentiment":"positive","sentiment_score":0.3730875054995219},{"text":"It's Ewan calling from 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you.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.6388244032859802}],"sentiment":"positive","sentiment_score":0.4868704229593277,"channel":1,"num_words":6,"start":10.8,"end":12.4},{"sentences":[{"text":"Yeah.","start":12.315,"end":12.469999,"sentiment":"neutral","sentiment_score":0.24115070700645447}],"sentiment":"neutral","sentiment_score":0.24115070700645447,"channel":0,"num_words":1,"start":12.315,"end":12.469999},{"sentences":[{"text":"Yourself?","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.2104623019695282}],"sentiment":"neutral","sentiment_score":0.2104623019695282,"channel":1,"num_words":1,"start":12.4,"end":12.9},{"sentences":[{"text":"Good.","start":12.469999,"end":12.625,"sentiment":"positive","sentiment_score":0.5252898335456848},{"text":"Thank 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the","start":17.955,"end":23.634998,"sentiment":"neutral","sentiment_score":0.1384234916832712}],"sentiment":"neutral","sentiment_score":0.22809382707908235,"channel":1,"num_words":29,"start":15.075,"end":23.634998},{"sentences":[{"text":"Yep.","start":23.595,"end":24.095,"sentiment":"neutral","sentiment_score":0.1603136956691742}],"sentiment":"neutral","sentiment_score":0.1603136956691742,"channel":0,"num_words":1,"start":23.595,"end":24.095},{"sentences":[{"text":"SWM Consulting account.","start":23.634998,"end":25.415,"sentiment":"neutral","sentiment_score":0.13826196392377219},{"text":"And I've just spoken with Anne previously in the past.","start":26.595,"end":28.89,"sentiment":"neutral","sentiment_score":0.1336788348853588},{"text":"And I just saw you and the team signed up to the starter platform 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to reach out.","start":38.329998,"end":39.29,"sentiment":"neutral","sentiment_score":0.254172470420599},{"text":"I guess I'm going forward to be your, like, I guess, person to contact.","start":39.29,"end":43.175003,"sentiment":"neutral","sentiment_score":0.25752056602920803},{"text":"Do you have any questions regarding the platform?","start":44.435,"end":46.115,"sentiment":"neutral","sentiment_score":0.10733966995030642},{"text":"I was just curious can you get in touch and curious to understand what prompted you to sign up in the in the first place?","start":46.115,"end":52.375,"sentiment":"neutral","sentiment_score":0.04316093042492866}],"sentiment":"neutral","sentiment_score":0.12958120891394523,"channel":1,"num_words":52,"start":37.77,"end":52.375},{"sentences":[{"text":"I was working I I set up a the CRM internally in SharePoint, and it was just a bit too elaborate.","start":54.27,"end":63.71,"sentiment":"neutral","sentiment_score":-0.008373968303203583},{"text":"So I just did a 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wins.","start":156.94499,"end":159.125,"sentiment":"positive","sentiment_score":0.34041069944699603},{"text":"Sorry.","start":159.265,"end":159.58499,"sentiment":"neutral","sentiment_score":0.05174098536372185}],"sentiment":"neutral","sentiment_score":0.30863637663424015,"channel":0,"num_words":14,"start":155.825,"end":159.58499},{"sentences":[{"text":"I I do all yeah.","start":159.58499,"end":160.545,"sentiment":"neutral","sentiment_score":0.07049381285905838},{"text":"I do it all, basically.","start":160.545,"end":161.73999,"sentiment":"neutral","sentiment_score":0.11348385959863663},{"text":"I mean and helps me write some of them.","start":161.73999,"end":163.9,"sentiment":"neutral","sentiment_score":0.11967689461178249},{"text":"But, yeah, so typically typically me doing 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people and I don't have to go back and check.","start":224.16,"end":230.14499,"sentiment":"neutral","sentiment_score":0.0820129547445547},{"text":"So, yeah, that's probably about right.","start":233.72499,"end":235.665,"sentiment":"neutral","sentiment_score":0.10968030368288358}],"sentiment":"neutral","sentiment_score":0.08816125450862779,"channel":0,"num_words":27,"start":224.16,"end":235.665},{"sentences":[{"text":"Yeah.","start":237.54,"end":237.86,"sentiment":"neutral","sentiment_score":0.118827685713768},{"text":"Makes sense.","start":237.86,"end":238.545,"sentiment":"neutral","sentiment_score":0.11623876541852951},{"text":"So just having a single source of truth and not having","start":238.785,"end":241.365,"sentiment":"neutral","sentiment_score":0.09485443275083195}],"sentiment":"neutral","sentiment_score":0.09962171262928418,"channel":1,"num_words":14,"start":237.54,"end":241.365},{"sentences":[{"text":"That's 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funnel.","start":255.4,"end":257.9,"sentiment":"neutral","sentiment_score":0.16753738299012183}],"sentiment":"neutral","sentiment_score":0.1620862552640485,"channel":1,"num_words":51,"start":241.905,"end":257.9},{"sentences":[{"text":"Do you have any, like, social media tools?","start":258.2,"end":260.78,"sentiment":"neutral","sentiment_score":0.013150914339348674},{"text":"Or do you do you plug in, like, in terms of marketing and, like, what Anne's role is?","start":261.4,"end":265.18,"sentiment":"neutral","sentiment_score":0.044216030173831515},{"text":"Do you do anything on that side of the business as","start":265.455,"end":267.385,"sentiment":"neutral","sentiment_score":0.0387535806406628}],"sentiment":"neutral","sentiment_score":0.035875276888947226,"channel":1,"num_words":37,"start":258.2,"end":267.385},{"sentences":[{"text":"I","start":267.275,"end":267.775,"sentiment":"neutral","sentiment_score":0.06849843263626099}],"sentiment":"neutral","sentiment_score":0.06849843263626099,"channel":0,"num_words":1,"start":267.275,"end":267.775},{"sentences":[{"text":"well?","start":267.385,"end":267.885,"sentiment":"neutral","sentiment_score":0.06125979125499725}],"sentiment":"neutral","sentiment_score":0.06125979125499725,"channel":1,"num_words":1,"start":267.385,"end":267.885},{"sentences":[{"text":"I I do yeah.","start":268.05,"end":269.25,"sentiment":"neutral","sentiment_score":0.16248713806271553},{"text":"So I manage the Google Ads account, which I've I've tried to link in.","start":269.25,"end":273.25,"sentiment":"neutral","sentiment_score":0.13850011357239314},{"text":"It it says that it takes forty eight hours to link up.","start":273.25,"end":276.63,"sentiment":"neutral","sentiment_score":0.04358917102217674},{"text":"So, yeah, I'm hoping that that's the case.","start":277.41,"end":281.055,"sentiment":"neutral","sentiment_score":0.13729729410260916}],"sentiment":"neutral","sentiment_score":0.11079996177240421,"channel":0,"num_words":38,"start":268.05,"end":281.055},{"sentences":[{"text":"Yeah.","start":281.95,"end":282.11002,"sentiment":"neutral","sentiment_score":0.09977175295352936}],"sentiment":"neutral","sentiment_score":0.09977175295352936,"channel":1,"num_words":1,"start":281.95,"end":282.11002},{"sentences":[{"text":"And","start":282.01498,"end":282.41498,"sentiment":"neutral","sentiment_score":0.11743852496147156}],"sentiment":"neutral","sentiment_score":0.11743852496147156,"channel":0,"num_words":1,"start":282.01498,"end":282.41498},{"sentences":[{"text":"It 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LinkedIn.","start":284.01498,"end":285.07498,"sentiment":"neutral","sentiment_score":0.04205695353448391},{"text":"Sorry.","start":285.13498,"end":285.375,"sentiment":"neutral","sentiment_score":-0.015516677871346474},{"text":"We've linked help phone stuff.","start":285.375,"end":287.475,"sentiment":"neutral","sentiment_score":0.0029634881764650347}],"sentiment":"neutral","sentiment_score":0.04139423122008642,"channel":0,"num_words":15,"start":282.735,"end":287.475},{"sentences":[{"text":"Yep.","start":288.19,"end":288.69,"sentiment":"neutral","sentiment_score":0.07560935616493225}],"sentiment":"neutral","sentiment_score":0.07560935616493225,"channel":1,"num_words":1,"start":288.19,"end":288.69},{"sentences":[{"text":"I guess my problem with LinkedIn is that it rarely produces an actual oh, sorry.","start":288.335,"end":297.1,"sentiment":"neutral","sentiment_score":-0.2240053191781044},{"text":"Like, it it it it very freaking frequently produces viable, I guess, viable 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only, but I did do a lot of calling in those couple weeks.","start":453.495,"end":456.935,"sentiment":"neutral","sentiment_score":-0.0848378144642886},{"text":"Is that now I have to move everything over.","start":456.935,"end":458.875,"sentiment":"neutral","sentiment_score":-0.10130058891243404}],"sentiment":"neutral","sentiment_score":-0.05282193475535938,"channel":0,"num_words":63,"start":440.50998,"end":458.875},{"sentences":[{"text":"But, yeah, if there's a simple way of doing that.","start":459.495,"end":462.78,"sentiment":"neutral","sentiment_score":-0.025846188887953758},{"text":"That'd be incredible, but, otherwise, I'll 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day.","start":701.275,"end":703.85504,"sentiment":"positive","sentiment_score":0.4845232168833415}],"sentiment":"positive","sentiment_score":0.4845232168833415,"channel":1,"num_words":12,"start":701.275,"end":703.85504},{"sentences":[{"text":"Yeah.","start":703.435,"end":703.755,"sentiment":"neutral","sentiment_score":0.23399674892425537},{"text":"Right.","start":703.755,"end":704.075,"sentiment":"neutral","sentiment_score":0.23758241534233093},{"text":"Alright.","start":704.075,"end":704.395,"sentiment":"neutral","sentiment_score":0.2694163918495178},{"text":"That's what I was asking for.","start":704.395,"end":705.59503,"sentiment":"neutral","sentiment_score":0.2876858562231064},{"text":"Fabulous.","start":705.59503,"end":706.09503,"sentiment":"positive","sentiment_score":0.4638826549053192}],"sentiment":"neutral","sentiment_score":0.29309933483600614,"channel":0,"num_words":10,"start":703.435,"end":706.09503},{"sentences":[{"text":"Rupert.","start":706.47504,"end":706.79504,"sentiment":"neutral","sentiment_score":0.13704700767993927},{"text":"I'll I'll knock that over to you now, and, look, if you got any other questions, shoot me an email anyway.","start":706.79504,"end":711.29,"sentiment":"neutral","sentiment_score":0.19415247724169776},{"text":"Happy happy to help you.","start":711.29,"end":712.91,"sentiment":"positive","sentiment_score":0.7860504865646363}],"sentiment":"neutral","sentiment_score":0.3016482023177324,"channel":1,"num_words":27,"start":706.47504,"end":712.91},{"sentences":[{"text":"Thank you very much.","start":713.195,"end":714.155,"sentiment":"positive","sentiment_score":0.8368856757879257},{"text":"I appreciate that.","start":714.155,"end":715.0289,"sentiment":"positive","sentiment_score":0.7386913895606995}],"sentiment":"positive","sentiment_score":0.7948024102619716,"channel":0,"num_words":7,"start":713.195,"end":715.0289},{"sentences":[{"text":"No.","start":715.61,"end":715.93,"sentiment":"neutral","sentiment_score":0.2676534950733185},{"text":"No stress at all, Alex.","start":715.93,"end":716.88995,"sentiment":"positive","sentiment_score":0.3729044318199158},{"text":"Nice to meet you, and, I will stay in touch.","start":716.88995,"end":719.47,"sentiment":"positive","sentiment_score":0.6945162177085876}],"sentiment":"positive","sentiment_score":0.5673336144536734,"channel":1,"num_words":16,"start":715.61,"end":719.47},{"sentences":[{"text":"Yeah.","start":719.74884,"end":720.14886,"sentiment":"positive","sentiment_score":0.5569744110107422},{"text":"Sounds good.","start":720.14886,"end":720.7889,"sentiment":"positive","sentiment_score":0.7768955826759338},{"text":"Thanks again.","start":720.7889,"end":721.6089,"sentiment":"positive","sentiment_score":0.7931571900844574}],"sentiment":"positive","sentiment_score":0.739415991306305,"channel":0,"num_words":5,"start":719.74884,"end":721.6089},{"sentences":[{"text":"Rupert, have a good one.","start":722.08997,"end":723.32495,"sentiment":"positive","sentiment_score":0.6635061979293824},{"text":"See","start":723.32495,"end":723.51996,"sentiment":"positive","sentiment_score":0.4785891771316528}],"sentiment":"positive","sentiment_score":0.6326866944630941,"channel":1,"num_words":6,"start":722.08997,"end":723.51996},{"sentences":[{"text":"Have a","start":723.3489,"end":723.58887,"sentiment":"positive","sentiment_score":0.572810560464859}],"sentiment":"positive","sentiment_score":0.572810560464859,"channel":0,"num_words":2,"start":723.3489,"end":723.58887},{"sentences":[{"text":"you,","start":723.51996,"end":723.76996,"sentiment":"positive","sentiment_score":0.5505859851837158}],"sentiment":"positive","sentiment_score":0.5505859851837158,"channel":1,"num_words":1,"start":723.51996,"end":723.76996},{"sentences":[{"text":"good one.","start":723.58887,"end":724.24884,"sentiment":"positive","sentiment_score":0.5535291284322739}],"sentiment":"positive","sentiment_score":0.5535291284322739,"channel":0,"num_words":2,"start":723.58887,"end":724.24884},{"sentences":[{"text":"mate.","start":723.76996,"end":724.26996,"sentiment":"neutral","sentiment_score":0.2295769900083542},{"text":"Bye.","start":724.49,"end":724.99,"sentiment":"neutral","sentiment_score":0.15263044834136963}],"sentiment":"neutral","sentiment_score":0.1911037191748619,"channel":1,"num_words":2,"start":723.76996,"end":724.99},{"sentences":[{"text":"Bye.","start":724.8689,"end":725.3689,"sentiment":"neutral","sentiment_score":-0.12009177356958388}],"sentiment":"neutral","sentiment_score":-0.12009177356958388,"channel":0,"num_words":1,"start":724.8689,"end":725.3689}]},"summary":{"result":"success","short":"Ewan from HubSpot calls Alex to discuss their Yep. SWM Consulting account and plans for integrating with Outlook. Alex explains their use of social media tools and marketing, including HubSpot for tracking and analytics. The task is straightforward and the customer will need to manually import data. The agent suggests exporting data to Excel spreadsheet and provides a resource for the customer to look for helpful resources. The agent also offers to send a video and a 20-minute video for technical support."},"intents":{"segments":[{"text":"It's it's just me that does all the VA, and it's my admin assistant, and she she she just checked that things are are working right, but I I just figured that since they're on the one who Rick does all the data, I I should be the one who understood that. Yeah. That makes sense.","start_word":343,"end_word":398,"intents":[{"intent":"Understand","confidence_score":0.08342531}]},{"text":"Your pipeline is gonna be your sales motion. So let you steer the ship, That's if right. that makes sense. Yeah.","start_word":398,"end_word":418,"intents":[{"intent":"Drive the ship","confidence_score":0.21872324}]},{"text":"I do it all, basically. I mean and helps me write some of them. But, yeah, so typically typically me doing everything. Yeah. Beautiful.","start_word":438,"end_word":461,"intents":[{"intent":"Write","confidence_score":0.43355805}]},{"text":"And and for yourself, like, just so you can get the most out of the platform. Obviously, like, you've been in here a bit before on the free, but you'll have some more functionality now that you're on the starter. Yes.","start_word":462,"end_word":502,"intents":[{"intent":"Get the most out","confidence_score":0.07300621}]},{"text":"For me, it it a lot of it's integration with my current system.","start_word":552,"end_word":564,"intents":[{"intent":"Integrate with system","confidence_score":0.0021229838}]},{"text":"For me, it it a lot of it's integration with my current system. Oh, sorry.","start_word":552,"end_word":566,"intents":[{"intent":"Improve integration","confidence_score":0.00063016807}]},{"text":"With with my phone calls and, you know, and and basically everything that that I that I use regularly. So I I just I just found that I was I just don't wanna double handle anything anymore. So I guess it's just making sure Okay. that things are set up properly so that when I'm recording people and I don't have to go back and check.","start_word":567,"end_word":632,"intents":[{"intent":"Record calls","confidence_score":0.12047514}]},{"text":"So I manage the Google Ads account, which I've I've tried to link in. It it says that it takes forty eight hours to link up. So, yeah, I'm hoping that that's the case. Yeah.","start_word":749,"end_word":783,"intents":[{"intent":"Enhance engagement and engagement with google ads","confidence_score":0.0000015531884}]},{"text":"incorporate AI to enable your processes, not replace you, is like bringing in my call recording and call transcribing. So being able So to just, I like do have that. Yeah.","start_word":1082,"end_word":1112,"intents":[{"intent":"Explore ai-related applications","confidence_score":1.1555183e-7}]},{"text":"Well, then that that'll be let me send you a resource that's very straightforward on how you could bulk import that into HubSpot. That would be fixed.","start_word":1390,"end_word":1416,"intents":[{"intent":"Send resource","confidence_score":0.18353751}]},{"text":"That that'll save you a lot of time. It's Yes.","start_word":1417,"end_word":1426,"intents":[{"intent":"Save time","confidence_score":0.94338006}]},{"text":"So the contact log is, like, maybe 50 contacts. Oh, okay.","start_word":1512,"end_word":1522,"intents":[{"intent":"Check database","confidence_score":0.28038678}]},{"text":"like, you just log your your accounts. We just log in the company record, your contacts contact records, and you just have that com that contact history or log history Yes.","start_word":1668,"end_word":1698,"intents":[{"intent":"Log in","confidence_score":0.5209264}]},{"text":"synced to the contact to then do that import. And it's all in this resource I can send to you now. So Right.","start_word":1699,"end_word":1721,"intents":[{"intent":"sync contacts","confidence_score":0.026118098},{"intent":"Synchronize resources","confidence_score":0.00025057007}]},{"text":"Just have a sense of what you've got in your package because often Yep. you just it's nice to know what what's possible, what's not at least. Yeah.","start_word":1788,"end_word":1815,"intents":[{"intent":"Help","confidence_score":0.3155674},{"intent":"Get a sense of what's possible","confidence_score":0.01023409}]},{"text":"And even just, like, where to find the best resources would be helpful as well because, I guess, like I said, I I don't I I'm I have spent so long going between HubSpot and then deciding to go elsewhere and then deciding to come back, and I just kinda wanna commit now and and run with it so long.","start_word":1826,"end_word":1885,"intents":[{"intent":"Find the best resources","confidence_score":0.1573147}]},{"text":"And and we're here to help you make sure that's set up smooth. Like, I mean, mainly for the when you wanna when you're growing the business even further beyond starter level, but obviously here to just help it get up and running from what you've explained. And Yeah.","start_word":1937,"end_word":1985,"intents":[{"intent":"Help setup smooth","confidence_score":0.019776838}]},{"text":"And and you can you can start with AI or you'll start with a bot, but then if you just literally type in connect me to a human and just tell them the tell the bot the problem, it'll take you to one of our technical teams that specialized in that particular area. So you'll always Fantastic. get an answer and assume them at the end of the day. Yeah.","start_word":2028,"end_word":2097,"intents":[{"intent":"Connect to technical team","confidence_score":0.11657357}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking. This is Stephanie from Southwick. Yeah.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.038520071655511856},{"text":"Good day, Alex.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.35710084438323975},{"text":"It's Ewan calling from HubSpot. Oh, hi.","start_word":11,"end_word":17,"sentiment":"neutral","sentiment_score":0.19437959790229797},{"text":"Good. How are you doing?","start_word":18,"end_word":22,"sentiment":"positive","sentiment_score":0.3781243264675141},{"text":"Oh, mate.","start_word":23,"end_word":24,"sentiment":"neutral","sentiment_score":0.25187453627586365},{"text":"Very well. Thank you.","start_word":25,"end_word":28,"sentiment":"positive","sentiment_score":0.5954194664955139},{"text":"Yeah. Yourself?","start_word":29,"end_word":30,"sentiment":"neutral","sentiment_score":0.222737655043602},{"text":"Good. Thank you. Beautiful.","start_word":31,"end_word":34,"sentiment":"positive","sentiment_score":0.6450071334838867},{"text":"I just wanted to give you a very quick call. I'm one of the growth specialists here at HubSpot, but I'm actually your account manager assigned to the Yep. SWM Consulting account. And I've just spoken with Anne previously in the past. And I just saw you and the team signed up to the starter platform yesterday. Yes. So Yes. Yep. Wanted to reach out. I guess I'm going forward to be your, like, I guess, person to contact. Do you have any questions regarding the platform? I was just curious can you get in touch and curious to understand what prompted you to sign up in the in the first place? I was working I I set up a the CRM internally in SharePoint, and it was just a bit too elaborate. So I just did a bit of a review of what I wanted and what I needed. HubSpot ended up being the one that met was well, I mean, look. Most of it was on cost, to be honest, but it was the most cost effective as well and integrated with with Outlook and stuff compared to others. And No. I already used it, like, sending with the, obviously, the free version. So I was I was kinda like, oh, it's not as probably a bridge too far for me to learn more and go into it a bit deeper. Yeah. Yeah. That makes sense. It's sort of going to hopefully be a bit more second nature. Is that correct?","start_word":35,"end_word":287,"sentiment":"neutral","sentiment_score":0.08358369767665863},{"text":"But, yeah, beautiful.","start_word":288,"end_word":290,"sentiment":"positive","sentiment_score":0.3963316082954407},{"text":"And did you manage to integrate Outlook okay that you managed to set that up? Yeah.","start_word":291,"end_word":306,"sentiment":"neutral","sentiment_score":0.12896783649921417},{"text":"Well, sir, it it's set up perfectly with my laptop.","start_word":307,"end_word":316,"sentiment":"positive","sentiment_score":0.3703774809837342},{"text":"I haven't actually tried it with my personal sorry, my other computer yet. So if I need to set that up. But yeah. Yeah. Look. It's it's just me that does all the VA, and it's my admin assistant, and she she she just checked that things are are working right, but I I just figured that since they're on the one who Rick does all the data, I I should be the one who understood that. Yeah. That makes sense. Your pipeline is gonna be your sales motion. So let you steer the ship, That's if right. that makes sense. Yeah. Yeah. That's right.","start_word":317,"end_word":421,"sentiment":"neutral","sentiment_score":0.11129222171647209},{"text":"Exactly.","start_word":422,"end_word":422,"sentiment":"positive","sentiment_score":0.3517208993434906},{"text":"Like, I I I'm I'm the one who wins. Sorry. I I do all yeah. I do it all, basically. I mean and helps me write some of them. But, yeah, so typically typically me doing everything.","start_word":423,"end_word":459,"sentiment":"neutral","sentiment_score":0.15840229392051697},{"text":"Yeah. Beautiful. And and for yourself, like, just so you can get the most out of the platform.","start_word":460,"end_word":477,"sentiment":"positive","sentiment_score":0.5192973017692566},{"text":"Obviously, like, you've been in here a bit before on the free, but you'll have some more functionality now that you're on the starter. Yes. What were those, I guess, like, top priorities for you that you're trying to get from HubSpot? Obviously, ease of use is one, by the sounds, but what else is gonna be, I guess, like, keys to your success on HubSpot that I can help Good question. I look. For me, it it a lot of it's integration with my current system. Oh, sorry. With with my phone calls and, you know, and and basically everything that that I that I use regularly. So I I just I just found that I was I just don't wanna double handle anything anymore. So I guess it's just making sure Okay. that things are set up properly so that when I'm recording people and I don't have to go back and check. So, yeah, that's probably about right. Yeah. Makes sense. So just having a single source of truth and not having That's right. to think about it like a I call it data silos, if you will, so that things end up in different locations. That makes sense. And and tell me just like well, I've got you. Obviously, you'll be sales, BD Motion. So, like, we'd call it, like, middle of the funnel. Do you have any, like, social media tools? Or do you do you plug in, like, in terms of marketing and, like, what Anne's role is? Do you do anything on that side of the business as I well? I I do yeah. So I manage the Google Ads account, which I've I've tried to link in. It it says that it takes forty eight hours to link up. So, yeah, I'm hoping that that's the case. Yeah. And It should that be. that so that's that's it. So we've got LinkedIn. Sorry. We've linked help phone stuff. Yep. I guess my problem with LinkedIn is that it rarely produces an actual oh, sorry.","start_word":478,"end_word":819,"sentiment":"neutral","sentiment_score":0.11510446170965832},{"text":"Like, it it it it very freaking frequently produces viable, I guess, viable people.","start_word":820,"end_word":833,"sentiment":"negative","sentiment_score":-0.36159247159957886},{"text":"And so I I'm more of a if we sorry. I'll I'll I I kinda wanna use this one more as, like, a hard copy. You know? I don't know. I don't know if that makes sense. But I I get you, sir. Like, they're not really quality leads coming through that website. So the from what it sounds like, obviously, you can trust the Google Ads a bit further than you can LinkedIn for keeping the data clean. Is that sort of what you're alluding Yeah. And and, also, I I just want I wanted something that works a bit more with phone calls to? and emails. Like, I I think for me, I've noticed that cold calling is one of the best ways for me to win work. It's it's it's the I would call email and call calling because people have become fearful of speaking to an AI a lot.","start_word":834,"end_word":986,"sentiment":"neutral","sentiment_score":0.08629985898733139},{"text":"And so I like the fact that HubSpot gave me that, like, gives give me the ability to do that, I guess.","start_word":987,"end_word":1008,"sentiment":"positive","sentiment_score":0.5825402736663818},{"text":"Yeah. Yeah. No. Bang on.","start_word":1009,"end_word":1013,"sentiment":"neutral","sentiment_score":0.1481102555990219},{"text":"That's well, if you if you're calling directly from HubSpot, awesome.","start_word":1014,"end_word":1024,"sentiment":"positive","sentiment_score":0.4262543320655823},{"text":"Obviously, we can just track that directly on contact records. And I'd even argue not argue, but I'd just let you know as well, like, when you're looking to grow the business even further, like, the next step that I often see some more businesses, the consulting businesses take would be to start when you wanna Yes. incorporate AI to enable your processes, not replace you, is like bringing in my call recording and call transcribing. So being able So to just, I like do have that. Yeah.","start_word":1025,"end_word":1112,"sentiment":"neutral","sentiment_score":0.1897534436800263},{"text":"So I I've got that with Ringatel, which I heard that actually links with HubSpot. So I'm getting that set up beautiful. as well. Oh, beautiful. There we go. Lovely.","start_word":1113,"end_word":1142,"sentiment":"positive","sentiment_score":0.4987108111381531},{"text":"Yep. So yeah. I'm getting yeah. I I look. I I before I I I found the HubSpot a little bit overwhelming, to be honest, and and I got I was getting with the free version, I was getting a little bit frustrated, so I I decided to hold off and and try to do it myself and and the SharePoint.","start_word":1143,"end_word":1203,"sentiment":"neutral","sentiment_score":-0.155351459980011},{"text":"And the SharePoint works, but it was just incredibly manual, and that that obviously didn't work.","start_word":1204,"end_word":1219,"sentiment":"negative","sentiment_score":-0.3364129066467285},{"text":"And so Alright. I I I'm just committing to it now. I'm basically checking everything into HubSpot as a system. I guess the one thing that is difficult is that because I was using SharePoint for a while oh, sorry. Like, a couple weeks only, but I did do a lot of calling in those couple weeks. Is that now I have to move everything over. But, yeah, if there's a simple way of doing that. That'd be incredible, but, otherwise, I'll I'll Yep. have to do that manually. Alright. There is definitely can you just Oh, yeah? in regards to SharePoint, do Yep. they give you the ability to export your data to a Excel spreadsheet, like via CSV? Surely. Yeah. I reckon it would be. Yeah. Okay. There there's there's three different lists that are that are linked to one another, so I'm sure I'll be able to export them as a yeah. Exported the yeah. Exactly. Exactly. I can export them as an Excel. Alright. Yeah. Well, then that that'll be let me send you a resource that's very straightforward on how you could bulk import that into HubSpot. That would be fixed.","start_word":1220,"end_word":1415,"sentiment":"neutral","sentiment_score":0.02414153976608258},{"text":"Yeah. That that'll save you a lot of time. It's Yes. it's it's very straightforward import as a CSV.","start_word":1416,"end_word":1434,"sentiment":"positive","sentiment_score":0.5448479652404785},{"text":"And all you do is you just make sure that the properties are like, you maybe keep it to maximum of 10 properties per, like, contact as an example. Yep. Okay. Alright. Yep. It it's up to you because obviously, when you're bringing across, like, how big is your database that you would be importing, like, ballpark, It's not is massive. it? It it's not massive. It's like I I don't know. Let let me just check. So the contact log is, like, maybe 50 contacts. Oh, okay. The the actual people is is probably about the same. Okay. So we're not looking at thousands here. That's okay. In that Yeah. sense, then The it'd be the the very the straightforward. trouble is that I've got, like so I've got accounts, and then I've got so I've got there are three different lists. So because that was the only way it would work, which is there's an accounts list, which has all the businesses, and then and then there's a contact list, which is the people in those businesses, and then there's Yes. a contact log list. So I'm not sure. Like, I might need a mix around the spreadsheet to make sure that they align, but, yeah, that's that's probably the might might be the most difficult part. Yeah. And Yes. that sounds relatively straightforward, to be honest. The comp That's right. like, you just log your your accounts. We just log in the company record, your contacts contact records, and you just have that com that contact history or log history Yes. synced to the contact to then do that import. And it's all in this resource I can send to you now. So Right. if you just read through that, it's it's, I think, 10 steps five to 10 steps, pretty straightforward. So so why don't I do that for you? And then there's also a one other resource I'll send you is there's a twenty minute video I've got, which is like a obviously, you mentioned, like, things can be overwhelming for Australia HubSpot, so I wanna help you. Just have a sense of what you've got in your package because often Yep. you just it's nice to know what what's possible, what's not at least. Yeah. So Yeah. you Look. That would moment. be really helpful. And even just, like, where to find the best resources would be helpful as well because, I guess, like I said, I I don't I I'm I have spent so long going between HubSpot and then deciding to go elsewhere and then deciding to come back, and I just kinda wanna commit now and and run with it so long. But, sorry, just Seven. to, you know, just to really get it through. And then, yeah, I guess we I can make that decision again later on, but at least I've, you know, gave the actual red hot crack and used all its functionality and used it properly. Yeah.","start_word":1435,"end_word":1934,"sentiment":"neutral","sentiment_score":0.05663469962775707},{"text":"Precisely. Precisely. And and we're here to help you make sure that's set up smooth.","start_word":1935,"end_word":1949,"sentiment":"positive","sentiment_score":0.3882502317428589},{"text":"Like, I mean, mainly for the when you wanna when you're growing the business even further beyond starter level, but obviously here to just help it get up and running from what you've explained. And Yeah. That's and right. your knowledge as well from a technical side, technical support side, in the top right of HubSpot, there's a help button. On your level, on the starter level now, you have 20 Yes. 47 chat support at all times. And and you can you can start with AI or you'll start with a bot, but then if you just literally type in connect me to a human and just tell them the tell the bot the problem, it'll take you to one of our technical teams that specialized in that particular area.","start_word":1950,"end_word":2080,"sentiment":"neutral","sentiment_score":0.1353551596403122},{"text":"So you'll always Fantastic. get an answer and assume them at the end of the day.","start_word":2081,"end_word":2096,"sentiment":"positive","sentiment_score":0.49375057220458984},{"text":"Yeah. Right. Alright. That's what I was asking for.","start_word":2097,"end_word":2105,"sentiment":"neutral","sentiment_score":0.27439260482788086},{"text":"Fabulous.","start_word":2106,"end_word":2106,"sentiment":"positive","sentiment_score":0.6948018074035645},{"text":"Rupert. I'll I'll knock that over to you now, and, look, if you got any other questions, shoot me an email anyway.","start_word":2107,"end_word":2128,"sentiment":"neutral","sentiment_score":0.18200555443763733},{"text":"Happy happy to help you. Thank you very much. I appreciate that.","start_word":2129,"end_word":2140,"sentiment":"positive","sentiment_score":0.7837072610855103},{"text":"No.","start_word":2141,"end_word":2141,"sentiment":"neutral","sentiment_score":0.2676534950733185},{"text":"No stress at all, Alex. Nice to meet you, and, I will stay in touch. Yeah. Sounds good. Thanks again. Rupert, have a good one. See Have a you, good one.","start_word":2142,"end_word":2172,"sentiment":"positive","sentiment_score":0.6102855801582336},{"text":"mate. Bye. Bye.","start_word":2173,"end_word":2175,"sentiment":"neutral","sentiment_score":0.1701021045446396}],"average":{"sentiment":"neutral","sentiment_score":0.1231897563834465}}}}