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Melinda. Nice to have you in the line, Melinda. So just be on the line for a minute. Okay? Let me check if they are available now. Thank you so much. Thank you so much for patiently waiting on the line, Melinda. And you mentioned that you're looking for a Linham. Right? Linham Network? Of course. Okay. So may I have your address, please? 30 Burke. Mhmm. And then? Northwell. Okay. Okay. Thank you. And the ZIP, please? 2500. Alright. Thank you. And, Melinda, have you already visited our site or not yet? Because currently mhmm. And yeah. That's a good question. So, basically, our ordering process should be done through our site. So once we receive your activation order, our tech team will go ahead and do the job to process your order, activate it to the network, Glenham network. And, once activated actually, within today, it it could be activated. Once it's activated, we'll go ahead and send you a SMS that's include your username and pass word or the credential to your router. However, I would just like to ask, do you have a router or none? Oh, okay. As long as it's compatible, you can go ahead and could be connected to the Internet service once it's activated. So, anyway, our process, if our customer is having, like, a router, once your service has been connected, they will send you, like, an instruction. And then if you need any assistance, you just need to reach out to one of our tech team, and then they will go ahead and help you out and check if your router is applicable. Because there's some instances that the router is not applicable even though they do have, so they need to purchase one, something like that. But our tech team is willing to check if your router is applicable, compatible, and it's good to go to get connected to your new service with us. Mm-mm. Oh, okay. Got it. So, basically, the the one you're eyeing for, it's for which plan? Because we have, like, a different plan here. Super Oh, the super superfast. $89.95, the 100 MBPS? Oh, the 95, the symmetric. Okay. So, yeah, full gaming, HD quality, streaming. Okay. And then, also, is your first time activating an Internet service to your address? Or oh, okay. So okay. So if you could stay on the line, let me try to reach out to our tech team to check your address because sometimes, you know, the mandated NDC new development charges is applicable to a address, which is first time activating a Internet service. In that way, we could tell you right now before you process your order just to properly set your expectation. Okay? So stay on the line for me, please. Thank you so much. Oh, Melinda, I'm so sorry to put you on hold. So I've already endorsed or forwarded your address to check if NDC is payable to your address. However, I'm just awaiting for the response. If it's okay with you to give you a call immediately once I've got the confirmation? Okay. Sure. Sure. I'll call you right away, okay, once I got the confirmation. Alright. Thank you, Melinda. Talk soon. 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is the retail accounts. How may I help you today? Okay. Sure. I would love to help you today.\n\nMay I have your name? In that way, I could go ahead and endorse you to one of our dedicated team. Melinda. Nice to have you in the line, Melinda. So just be on the line for a minute.\n\nOkay? Let me check if they are available now. Thank you so much. Thank you so much for patiently waiting on the line, Melinda. And you mentioned that you're looking for a Linham.\n\nRight? Linham Network? Of course. Okay. So may I have your address, please?\n\n30 Burke. Mhmm. And then? Northwell. Okay.\n\nOkay. Thank you. And the ZIP, please? 2500. Alright.\n\nThank you. And, Melinda, have you already visited our site or not yet? Because currently mhmm. And yeah. That's a good question.\n\nSo, basically, our ordering process should be done through our site. So once we receive your activation order, our tech team will go ahead and do the job to process your order, activate it to the network, Glenham network. And, once activated actually, within today, it it could be activated. Once it's activated, we'll go ahead and send you a SMS that's include your username and pass word or the credential to your router. However, I would just like to ask, do you have a router or none?\n\nOh, okay. As long as it's compatible, you can go ahead and could be connected to the Internet service once it's activated. So, anyway, our process, if our customer is having, like, a router, once your service has been connected, they will send you, like, an instruction. And then if you need any assistance, you just need to reach out to one of our tech team, and then they will go ahead and help you out and check if your router is applicable. Because there's some instances that the router is not applicable even though they do have, so they need to purchase one, something like that.\n\nBut our tech team is willing to check if your router is applicable, compatible, and it's good to go to get connected to your new service with us. Mm-mm. Oh, okay. Got it. So, basically, the the one you're eyeing for, it's for which plan?\n\nBecause we have, like, a different plan here. Super Oh, the super superfast. $89.95, the 100 MBPS? Oh, the 95, the symmetric. Okay.\n\nSo, yeah, full gaming, HD quality, streaming. Okay. And then, also, is your first time activating an Internet service to your address? Or oh, okay. So okay.\n\nSo if you could stay on the line, let me try to reach out to our tech team to check your address because sometimes, you know, the mandated NDC new development charges is applicable to a address, which is first time activating a Internet service. In that way, we could tell you right now before you process your order just to properly set your expectation. Okay? So stay on the line for me, please. Thank you so much.\n\nOh, Melinda, I'm so sorry to put you on hold. So I've already endorsed or forwarded your address to check if NDC is payable to your address. However, I'm just awaiting for the response. If it's okay with you to give you a call immediately once I've got the confirmation? Okay.\n\nSure. Sure. I'll call you right away, okay, once I got the confirmation. Alright. Thank you, Melinda.\n\nTalk soon. Bye bye.","paragraphs":[{"sentences":[{"text":"This is the retail accounts.","start":0.16,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.10973078608512879},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.20438809444506964},{"text":"Okay.","start":16.415,"end":16.895,"sentiment":"neutral","sentiment_score":0.23862460255622864},{"text":"Sure.","start":16.895,"end":17.295,"sentiment":"positive","sentiment_score":0.4196838140487671},{"text":"I would love to help you today.","start":17.295,"end":19.315,"sentiment":"positive","sentiment_score":0.6645291192190987}],"sentiment":"positive","sentiment_score":0.35424973741173743,"num_words":20,"start":0.16,"end":19.315},{"sentences":[{"text":"May I have your name?","start":19.615,"end":20.575,"sentiment":"neutral","sentiment_score":0.3101205438375473},{"text":"In that way, I could go ahead and endorse you to one of our dedicated 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you just need to reach out to one of our tech team, and then they will go ahead and help you out and check if your router is applicable.","start":232.87999,"end":244.075,"sentiment":"neutral","sentiment_score":0.20070570624536938},{"text":"Because there's some instances that the router is not applicable even though they do have, so they need to purchase one, something like that.","start":244.215,"end":252.36,"sentiment":"neutral","sentiment_score":-0.06074325212587913}],"sentiment":"neutral","sentiment_score":0.14516065784982432,"num_words":107,"start":212.17,"end":252.36},{"sentences":[{"text":"But our tech team is willing to check if your router is applicable, compatible, and it's good to go to get connected to your new service with us.","start":252.36,"end":264.135,"sentiment":"neutral","sentiment_score":0.2971449459769896},{"text":"Mm-mm.","start":276.215,"end":276.715,"sentiment":"neutral","sentiment_score":-0.04549062624573707},{"text":"Oh, okay.","start":277.25,"end":278.13,"sentiment":"neutral","sentiment_score":0.0208221897482872},{"text":"Got it.","start":278.13,"end":278.69,"sentiment":"neutral","sentiment_score":-0.0016945470124483109},{"text":"So, basically, the the one you're eyeing for, it's for which plan?","start":278.69,"end":285.19,"sentiment":"neutral","sentiment_score":0.004425668752446654}],"sentiment":"neutral","sentiment_score":0.18590958159135576,"num_words":45,"start":252.36,"end":285.19},{"sentences":[{"text":"Because we have, like, a different plan here.","start":285.41,"end":288.22998,"sentiment":"neutral","sentiment_score":-0.018161163083277643},{"text":"Super Oh, the super superfast.","start":289.675,"end":298.095,"sentiment":"neutral","sentiment_score":0.24310824871063233},{"text":"$89.95, the 100 MBPS?","start":298.395,"end":301.13498,"sentiment":"neutral","sentiment_score":0.17639970779418945},{"text":"Oh, the 95, the symmetric.","start":303.96,"end":305.98,"sentiment":"neutral","sentiment_score":0.0943834736943245},{"text":"Okay.","start":306.44,"end":306.94,"sentiment":"neutral","sentiment_score":0.124107226729393}],"sentiment":"neutral","sentiment_score":0.1031250158810745,"num_words":23,"start":285.41,"end":306.94},{"sentences":[{"text":"So, yeah, full gaming, HD quality, streaming.","start":307.32,"end":310.54,"sentiment":"neutral","sentiment_score":0.19583854504993983},{"text":"Okay.","start":311.56,"end":312.06,"sentiment":"neutral","sentiment_score":0.10437531769275664},{"text":"And then, also, is your first time activating an Internet service to your address?","start":312.68,"end":322.60498,"sentiment":"neutral","sentiment_score":0.03603213307048593},{"text":"Or oh, okay.","start":325.06497,"end":329.705,"sentiment":"neutral","sentiment_score":0.021503818221390247},{"text":"So okay.","start":329.705,"end":332.13,"sentiment":"neutral","sentiment_score":0.04358808882534504}],"sentiment":"neutral","sentiment_score":0.07894009734607405,"num_words":27,"start":307.32,"end":332.13},{"sentences":[{"text":"So if you could stay on the line, let me try to reach out to our tech team to check your address because sometimes, you know, the mandated NDC new development charges is applicable to a address, which is first time activating a Internet service.","start":332.13,"end":350.595,"sentiment":"neutral","sentiment_score":0.04291096201373471},{"text":"In that way, we could tell you right now before you process your order just to properly set your expectation.","start":350.595,"end":358.135,"sentiment":"neutral","sentiment_score":0.12665386833250522},{"text":"Okay?","start":358.515,"end":359.015,"sentiment":"neutral","sentiment_score":0.09263011813163756},{"text":"So stay on the line for me, please.","start":359.65997,"end":361.58,"sentiment":"neutral","sentiment_score":0.1173705393448472},{"text":"Thank you so much.","start":361.58,"end":362.87997,"sentiment":"positive","sentiment_score":0.5548203140497208}],"sentiment":"neutral","sentiment_score":0.09890956854304442,"num_words":78,"start":332.13,"end":362.87997},{"sentences":[{"text":"Oh, Melinda, I'm so sorry to put you on hold.","start":562.46,"end":565.04,"sentiment":"neutral","sentiment_score":-0.13140971390530468},{"text":"So I've already endorsed or forwarded your address to check if NDC is payable to your address.","start":565.34,"end":572.8,"sentiment":"neutral","sentiment_score":0.02636342922992566},{"text":"However, I'm just awaiting for the response.","start":573.5,"end":575.935,"sentiment":"neutral","sentiment_score":-0.0028938802757433484},{"text":"If it's okay with you to give you a call immediately once I've got the confirmation?","start":575.935,"end":580.355,"sentiment":"neutral","sentiment_score":0.10474391793832183},{"text":"Okay.","start":581.855,"end":582.15295,"sentiment":"neutral","sentiment_score":0.24140140414237976}],"sentiment":"neutral","sentiment_score":0.020218197785902257,"num_words":51,"start":562.46,"end":582.15295},{"sentences":[{"text":"Sure.","start":583.03296,"end":583.27295,"sentiment":"neutral","sentiment_score":0.33188340067863464},{"text":"Sure.","start":583.27295,"end":583.59296,"sentiment":"positive","sentiment_score":0.3892471492290497},{"text":"I'll call you right away, okay, once I got the confirmation.","start":583.59296,"end":586.41296,"sentiment":"positive","sentiment_score":0.36641118743202905},{"text":"Alright.","start":588.15295,"end":588.47296,"sentiment":"positive","sentiment_score":0.39007139205932617},{"text":"Thank you, Melinda.","start":588.47296,"end":589.35297,"sentiment":"positive","sentiment_score":0.48884207010269165}],"sentiment":"positive","sentiment_score":0.38872065964867086,"num_words":17,"start":583.03296,"end":589.35297},{"sentences":[{"text":"Talk soon.","start":589.35297,"end":590.15295,"sentiment":"neutral","sentiment_score":0.08947103098034859},{"text":"Bye bye.","start":590.15295,"end":590.89294,"sentiment":"neutral","sentiment_score":0.11344407126307489}],"sentiment":"neutral","sentiment_score":0.10145755112171173,"num_words":4,"start":589.35297,"end":590.89294}]}}]},{"alternatives":[{"transcript":"Yes. I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham. And I was just wondering how we go about connecting. Yep. Melinda? Yes. Yes. Yes. It is Unit 30230 Burke. Yep. B 0 U R K E. Street, North Wollongong. Sorry. North Wollongong. North Wollongongong, which is W 0, L L, 0 N G And Then 0 N G again. 25OO. 0. Yes. I I have had a look on the side. Yes. So I was just wondering how once I've selected everything that I want, how do I go about connection? Does it automatically happen, or what how does it work? We do have a router. It was a Telstra one. Okay. So I I should not try to order the new one anyway because it says if it's over twelve months old, you should. It's what the website says to order the the because my son does gaming. Yes. We were looking at the Superfast plan. The 90 five. Yes. We yeah. We've only just lived in to this address and it's a new building. Yes. So That's alright. Yep. That's not a problem. That's not a problem at all. Thank you. Okay. 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I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham. And I was just wondering how we go about connecting. Yep. Melinda?\n\nYes. Yes. Yes. It is Unit 30230 Burke. Yep.\n\nB 0 U R K E. Street, North Wollongong. Sorry. North Wollongong. North Wollongongong, which is W 0, L L, 0 N G And Then 0 N G again.\n\n25OO. 0. Yes. I I have had a look on the side. Yes.\n\nSo I was just wondering how once I've selected everything that I want, how do I go about connection? Does it automatically happen, or what how does it work? We do have a router. It was a Telstra one. Okay.\n\nSo I I should not try to order the new one anyway because it says if it's over twelve months old, you should. It's what the website says to order the the because my son does gaming. Yes. We were looking at the Superfast plan. The 90 five.\n\nYes. We yeah. We've only just lived in to this address and it's a new building. Yes. So That's alright.\n\nYep. That's not a problem. That's not a problem at all. Thank you. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.10126174986362456},{"text":"I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham.","start":4.08,"end":12.179999,"sentiment":"neutral","sentiment_score":0.05369909827343442},{"text":"And I was just wondering how we go about 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connection?","start":158.70499,"end":164.56499,"sentiment":"neutral","sentiment_score":0.0171401757550867},{"text":"Does it automatically happen, or what how does it work?","start":164.78499,"end":167.605,"sentiment":"neutral","sentiment_score":0.019499165005981922},{"text":"We do have a router.","start":207.97,"end":209.35,"sentiment":"neutral","sentiment_score":0.023610198870301247},{"text":"It was a Telstra one.","start":209.65001,"end":211.27,"sentiment":"neutral","sentiment_score":0.034600498527288436},{"text":"Okay.","start":262.18997,"end":262.50998,"sentiment":"neutral","sentiment_score":-0.1110277622938156}],"sentiment":"neutral","sentiment_score":0.01751701785251498,"num_words":40,"start":158.70499,"end":262.50998},{"sentences":[{"text":"So I I should not try to order the new one anyway because it says if it's over twelve months old, you should.","start":262.50998,"end":267.96997,"sentiment":"neutral","sentiment_score":-0.31309445655864215},{"text":"It's what the website says to order the the because my son does gaming.","start":268.34998,"end":275.075,"sentiment":"neutral","sentiment_score":-0.14665054210594722},{"text":"Yes.","start":289.23,"end":289.55002,"sentiment":"neutral","sentiment_score":0.07889525592327118},{"text":"We were looking at the Superfast plan.","start":289.55002,"end":293.41,"sentiment":"neutral","sentiment_score":0.18917517896209443},{"text":"The 90 five.","start":297.555,"end":305.7575,"sentiment":"neutral","sentiment_score":0.13733032594124475}],"sentiment":"neutral","sentiment_score":-0.15498265841354927,"num_words":48,"start":262.50998,"end":305.7575},{"sentences":[{"text":"Yes.","start":309.10873,"end":309.60873,"sentiment":"neutral","sentiment_score":0.20229223370552063},{"text":"We yeah.","start":325.68,"end":326.24,"sentiment":"neutral","sentiment_score":0.009821391198784113},{"text":"We've only just lived in to this address and it's a new 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you.","start":587.265,"end":588.085,"sentiment":"positive","sentiment_score":0.5139269530773163},{"text":"Okay.","start":590.465,"end":590.945,"sentiment":"neutral","sentiment_score":0.10101228952407836}],"sentiment":"neutral","sentiment_score":0.2643657603434154,"num_words":14,"start":579.58,"end":590.945},{"sentences":[{"text":"Bye.","start":590.945,"end":591.445,"sentiment":"neutral","sentiment_score":-0.09797048568725586}],"sentiment":"neutral","sentiment_score":-0.09797048568725586,"num_words":1,"start":590.945,"end":591.445}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is the retail accounts. How may I help you today?\n\nChannel 1: Yes. I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham. And I was just wondering how we go about connecting.\n\nChannel 0: Okay. Sure. I would love to help you today. May I have your name? In that way, I could go ahead and endorse you to one of our dedicated team.\n\nChannel 1: Yep. Melinda?\n\nChannel 0: Melinda. Nice to have you in the line, Melinda. So just be on the line for a minute. Okay? Let me check if they are available now.\n\nThank you so much. Thank you so much for patiently waiting on the line, Melinda. And you mentioned that you're looking for a Linham. Right? Linham Network?\n\nChannel 1: Yes.\n\nChannel 0: Of course.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So may I have your address, please?\n\nChannel 1: Yes. It is Unit 30230 Burke.\n\nChannel 0: 30 Burke.\n\nChannel 1: Yep. B 0 U R K E.\n\nChannel 0: Mhmm.\n\nChannel 1: Street,\n\nChannel 0: And\n\nChannel 1: North\n\nChannel 0: then?\n\nChannel 1: Wollongong. Sorry. North Wollongong.\n\nChannel 0: Northwell.\n\nChannel 1: North Wollongongong,\n\nChannel 0: Okay.\n\nChannel 1: which is W 0, L L, 0 N G And Then 0 N G again.\n\nChannel 0: Okay. Thank you. And the ZIP, please?\n\nChannel 1: 25OO.\n\nChannel 0: 2500.\n\nChannel 1: 0.\n\nChannel 0: Alright. Thank you. And, Melinda, have you already visited our site or not yet? Because currently\n\nChannel 1: Yes. I I have had a look on the side. Yes.\n\nChannel 0: mhmm.\n\nChannel 1: So I was just\n\nChannel 0: And\n\nChannel 1: wondering how once I've selected everything that I want, how do I go about connection? Does it automatically happen, or what how does it work?\n\nChannel 0: yeah. That's a good question. So, basically, our ordering process should be done through our site. So once we receive your activation order, our tech team will go ahead and do the job to process your order, activate it to the network, Glenham network. And, once activated actually, within today, it it could be activated.\n\nOnce it's activated, we'll go ahead and send you a SMS that's include your username and pass word or the credential to your router. However, I would just like to ask, do you have a router or none?\n\nChannel 1: We do have a router. It was a Telstra one.\n\nChannel 0: Oh, okay. As long as it's compatible, you can go ahead and could be connected to the Internet service once it's activated. So, anyway, our process, if our customer is having, like, a router, once your service has been connected, they will send you, like, an instruction. And then if you need any assistance, you just need to reach out to one of our tech team, and then they will go ahead and help you out and check if your router is applicable. Because there's some instances that the router is not applicable even though they do have, so they need to purchase one, something like that.\n\nBut our tech team is willing to check if your router is applicable, compatible, and it's good to go to get connected to your new service\n\nChannel 1: Okay. So I I should not try\n\nChannel 0: with\n\nChannel 1: to\n\nChannel 0: us.\n\nChannel 1: order the new one anyway because it says if it's over twelve months old, you should. It's what the website says to order the the because my son does gaming.\n\nChannel 0: Mm-mm. Oh, okay. Got it. So, basically, the the one you're eyeing for, it's for which plan? Because we have, like, a different plan here.\n\nChannel 1: Yes. We\n\nChannel 0: Super\n\nChannel 1: were looking at the Superfast plan.\n\nChannel 0: Oh, the super\n\nChannel 1: The\n\nChannel 0: superfast. $89.95, the 100 MBPS?\n\nChannel 1: 90\n\nChannel 0: Oh, the 95, the\n\nChannel 1: five.\n\nChannel 0: symmetric. Okay. So, yeah, full gaming, HD\n\nChannel 1: Yes.\n\nChannel 0: quality, streaming. Okay. And then, also, is your first time activating an Internet service to your address? Or\n\nChannel 1: We yeah. We've only just lived in to this address\n\nChannel 0: oh,\n\nChannel 1: and\n\nChannel 0: okay.\n\nChannel 1: it's a new\n\nChannel 0: So\n\nChannel 1: building.\n\nChannel 0: okay. So if you could stay on the line, let me try to reach out to our tech team to check your address because sometimes, you know, the mandated NDC new development charges is applicable to a address, which is first time activating a Internet service. In that way,\n\nChannel 1: Yes.\n\nChannel 0: we could tell you right now before you process your order just to\n\nChannel 1: So\n\nChannel 0: properly set your expectation. Okay? So stay on the line for me, please. Thank you so much. Oh, Melinda, I'm so sorry to put you on\n\nChannel 1: That's\n\nChannel 0: hold.\n\nChannel 1: alright.\n\nChannel 0: So I've already endorsed or forwarded your address to check if NDC is payable to your address. However, I'm just awaiting for the response. If it's okay with you to give you a call immediately once I've got\n\nChannel 1: Yep.\n\nChannel 0: the confirmation?\n\nChannel 1: That's not a problem. That's not a problem\n\nChannel 0: Okay.\n\nChannel 1: at all.\n\nChannel 0: Sure. Sure. I'll call you right away, okay, once I got the confirmation.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Thank you, Melinda. Talk soon. Bye bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"This is the retail accounts.","start":0.16,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.10973078608512879},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.20438809444506964}],"sentiment":"neutral","sentiment_score":0.16136204519055106,"channel":0,"num_words":11,"start":0.16,"end":2.82},{"sentences":[{"text":"Yes.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.10126174986362456},{"text":"I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham.","start":4.08,"end":12.179999,"sentiment":"neutral","sentiment_score":0.05369909827343442},{"text":"And I was just wondering how we go about 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0, L L, 0 N G And Then 0 N G again.","start":129.795,"end":135.415,"sentiment":"neutral","sentiment_score":0.00996311033765475}],"sentiment":"neutral","sentiment_score":0.00996311033765475,"channel":1,"num_words":15,"start":129.795,"end":135.415},{"sentences":[{"text":"Okay.","start":136.435,"end":136.935,"sentiment":"neutral","sentiment_score":0.06239926069974899},{"text":"Thank you.","start":138.19,"end":138.70999,"sentiment":"neutral","sentiment_score":0.10316984355449677},{"text":"And the ZIP, 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you.","start":147.15,"end":147.97,"sentiment":"neutral","sentiment_score":0.19733581691980365},{"text":"And, Melinda, have you already visited our site or not yet?","start":148.75,"end":153.73,"sentiment":"neutral","sentiment_score":0.034948959946632385},{"text":"Because currently","start":154.375,"end":155.195,"sentiment":"neutral","sentiment_score":0.011264942586421967}],"sentiment":"neutral","sentiment_score":0.055664015002548695,"channel":0,"num_words":16,"start":146.19,"end":155.195},{"sentences":[{"text":"Yes.","start":155.0,"end":155.32,"sentiment":"neutral","sentiment_score":0.05017731338739395},{"text":"I I have had a look on the 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charges is applicable to a address, which is first time activating a Internet service.","start":332.13,"end":350.595,"sentiment":"neutral","sentiment_score":0.04291096201373471},{"text":"In that way,","start":350.595,"end":351.495,"sentiment":"neutral","sentiment_score":0.0796035851041476}],"sentiment":"neutral","sentiment_score":0.045537194997376323,"channel":0,"num_words":49,"start":331.97,"end":351.495},{"sentences":[{"text":"Yes.","start":351.15997,"end":351.65997,"sentiment":"neutral","sentiment_score":0.1255631148815155}],"sentiment":"neutral","sentiment_score":0.1255631148815155,"channel":1,"num_words":1,"start":351.15997,"end":351.65997},{"sentences":[{"text":"we could tell you right now before you process your order just to","start":351.715,"end":356.435,"sentiment":"neutral","sentiment_score":0.1131890221283986}],"sentiment":"neutral","sentiment_score":0.1131890221283986,"channel":0,"num_words":13,"start":351.715,"end":356.435},{"sentences":[{"text":"So","start":356.12,"end":356.62,"sentiment":"neutral","sentiment_score":0.10684173554182053}],"sentiment":"neutral","sentiment_score":0.10684173554182053,"channel":1,"num_words":1,"start":356.12,"end":356.62},{"sentences":[{"text":"properly set your expectation.","start":356.435,"end":358.135,"sentiment":"neutral","sentiment_score":0.20570233091711998},{"text":"Okay?","start":358.515,"end":359.015,"sentiment":"neutral","sentiment_score":0.09263011813163756},{"text":"So stay on the line for me, please.","start":359.65997,"end":361.58,"sentiment":"neutral","sentiment_score":0.1173705393448472},{"text":"Thank you so much.","start":361.58,"end":362.87997,"sentiment":"positive","sentiment_score":0.5548203140497208},{"text":"Oh, Melinda, I'm so sorry to put you on","start":562.46,"end":564.54,"sentiment":"neutral","sentiment_score":-0.12826387780821985}],"sentiment":"neutral","sentiment_score":0.11228115817245382,"channel":0,"num_words":26,"start":356.435,"end":564.54},{"sentences":[{"text":"That's","start":564.39496,"end":564.635,"sentiment":"neutral","sentiment_score":-0.19832879304885864}],"sentiment":"neutral","sentiment_score":-0.19832879304885864,"channel":1,"num_words":1,"start":564.39496,"end":564.635},{"sentences":[{"text":"hold.","start":564.54,"end":565.04,"sentiment":"neutral","sentiment_score":-0.159722238779068}],"sentiment":"neutral","sentiment_score":-0.159722238779068,"channel":0,"num_words":1,"start":564.54,"end":565.04},{"sentences":[{"text":"alright.","start":564.635,"end":565.135,"sentiment":"neutral","sentiment_score":-0.025846203789114952}],"sentiment":"neutral","sentiment_score":-0.025846203789114952,"channel":1,"num_words":1,"start":564.635,"end":565.135},{"sentences":[{"text":"So I've already endorsed or forwarded your address to check if NDC is payable to your address.","start":565.34,"end":572.8,"sentiment":"neutral","sentiment_score":0.02636342922992566},{"text":"However, I'm just awaiting for the response.","start":573.5,"end":575.935,"sentiment":"neutral","sentiment_score":-0.0028938802757433484},{"text":"If it's okay with you to give you a call immediately once I've got","start":575.935,"end":579.69495,"sentiment":"neutral","sentiment_score":0.10822300772581782}],"sentiment":"neutral","sentiment_score":0.05113271692473637,"channel":0,"num_words":38,"start":565.34,"end":579.69495},{"sentences":[{"text":"Yep.","start":579.58,"end":579.9,"sentiment":"neutral","sentiment_score":0.07307390868663788}],"sentiment":"neutral","sentiment_score":0.07307390868663788,"channel":1,"num_words":1,"start":579.58,"end":579.9},{"sentences":[{"text":"the confirmation?","start":579.69495,"end":580.355,"sentiment":"neutral","sentiment_score":0.08039028942584991}],"sentiment":"neutral","sentiment_score":0.08039028942584991,"channel":0,"num_words":2,"start":579.69495,"end":580.355},{"sentences":[{"text":"That's not a problem.","start":579.9,"end":581.04,"sentiment":"neutral","sentiment_score":0.2499372996389866},{"text":"That's not a problem","start":581.34503,"end":581.985,"sentiment":"neutral","sentiment_score":0.2530094012618065}],"sentiment":"neutral","sentiment_score":0.25147335045039654,"channel":1,"num_words":8,"start":579.9,"end":581.985},{"sentences":[{"text":"Okay.","start":581.855,"end":582.15295,"sentiment":"neutral","sentiment_score":0.24140140414237976}],"sentiment":"neutral","sentiment_score":0.24140140414237976,"channel":0,"num_words":1,"start":581.855,"end":582.15295},{"sentences":[{"text":"at all.","start":581.985,"end":582.72504,"sentiment":"neutral","sentiment_score":0.24369686841964722}],"sentiment":"neutral","sentiment_score":0.24369686841964722,"channel":1,"num_words":2,"start":581.985,"end":582.72504},{"sentences":[{"text":"Sure.","start":583.03296,"end":583.27295,"sentiment":"neutral","sentiment_score":0.33188340067863464},{"text":"Sure.","start":583.27295,"end":583.59296,"sentiment":"positive","sentiment_score":0.3892471492290497},{"text":"I'll call you right away, okay, once I got the confirmation.","start":583.59296,"end":586.41296,"sentiment":"positive","sentiment_score":0.36641118743202905}],"sentiment":"positive","sentiment_score":0.3655118162815387,"channel":0,"num_words":13,"start":583.03296,"end":586.41296},{"sentences":[{"text":"Thank you.","start":587.265,"end":588.085,"sentiment":"positive","sentiment_score":0.5139269530773163}],"sentiment":"positive","sentiment_score":0.5139269530773163,"channel":1,"num_words":2,"start":587.265,"end":588.085},{"sentences":[{"text":"Alright.","start":588.15295,"end":588.47296,"sentiment":"positive","sentiment_score":0.39007139205932617},{"text":"Thank you, Melinda.","start":588.47296,"end":589.35297,"sentiment":"positive","sentiment_score":0.48884207010269165},{"text":"Talk soon.","start":589.35297,"end":590.15295,"sentiment":"neutral","sentiment_score":0.08947103098034859},{"text":"Bye bye.","start":590.15295,"end":590.89294,"sentiment":"neutral","sentiment_score":0.11344407126307489}],"sentiment":"neutral","sentiment_score":0.282803475856781,"channel":0,"num_words":8,"start":588.15295,"end":590.89294},{"sentences":[{"text":"Okay.","start":590.465,"end":590.945,"sentiment":"neutral","sentiment_score":0.10101228952407836},{"text":"Bye.","start":590.945,"end":591.445,"sentiment":"neutral","sentiment_score":-0.09797048568725586}],"sentiment":"neutral","sentiment_score":0.001520901918411248,"channel":1,"num_words":2,"start":590.465,"end":591.445}]},"summary":{"result":"success","short":"The customer is looking for a new property and wants to connect to the Internet service. The agent asks for the customer's name and address, then explains the ordering process for connecting to the service. The agent also asks about the customer's router and suggests checking if it is compatible and applicable. The agent forwards the customer's address to check if the NDC is payable and promises to call back with a confirmation once received."},"intents":{"segments":[{"text":"I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham. And I was just wondering how we go about connecting. Okay. Sure.","start_word":12,"end_word":45,"intents":[{"intent":"Connect","confidence_score":0.11681898},{"intent":"Apologize","confidence_score":0.014309238}]},{"text":"So may I have your address, please? Yes.","start_word":135,"end_word":142,"intents":[{"intent":"Confirm address","confidence_score":0.02933388}]},{"text":"And, Melinda, have you already visited our site or not yet? Because currently Yes.","start_word":198,"end_word":211,"intents":[{"intent":"Check site","confidence_score":0.15813255},{"intent":"Confirm site visit","confidence_score":0.00897203}]},{"text":"We do have a router.","start_word":346,"end_word":350,"intents":[{"intent":"Order router","confidence_score":0.046320356}]},{"text":"So, basically, the the one you're eyeing for, it's for which plan?","start_word":535,"end_word":546,"intents":[{"intent":"Check plan","confidence_score":0.14127836}]},{"text":"So if you could stay on the line, let me try to reach out to our tech team to check your address because sometimes, you know, the mandated NDC new development charges is applicable to a address, which is first time activating a Internet service. In that way, Yes.","start_word":623,"end_word":671,"intents":[{"intent":"Validate ndc charge","confidence_score":0.00035021862}]},{"text":"So I've already endorsed or forwarded your address to check if NDC is payable to your address. However, I'm just awaiting for the response. If it's okay with you to give you a call immediately once I've got Yep. the confirmation?","start_word":715,"end_word":755,"intents":[{"intent":"Wait for response","confidence_score":0.12739955}]},{"text":"I'll call you right away, okay, once I got the confirmation. Thank you.","start_word":769,"end_word":781,"intents":[{"intent":"Call confirmation","confidence_score":0.24572214}]}]},"sentiments":{"segments":[{"text":"This is the retail accounts. How may I help you today? Yes. I've moved into a new property, and I believe that the Internet is so the whole building is being managed by Lindham. And I was just wondering how we go about connecting. Okay.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.07837003469467163},{"text":"Sure. I would love to help you today.","start_word":45,"end_word":52,"sentiment":"positive","sentiment_score":0.6188376545906067},{"text":"May I have your name?","start_word":53,"end_word":57,"sentiment":"neutral","sentiment_score":0.31676045060157776},{"text":"In that way, I could go ahead and endorse you to one of our dedicated team.","start_word":58,"end_word":73,"sentiment":"positive","sentiment_score":0.40980473160743713},{"text":"Yep. Melinda? Melinda.","start_word":74,"end_word":76,"sentiment":"neutral","sentiment_score":0.12774300575256348},{"text":"Nice to have you in the line, Melinda. So just be on the line for a minute.","start_word":77,"end_word":93,"sentiment":"positive","sentiment_score":0.5453018546104431},{"text":"Okay? Let me check if they are available now.","start_word":94,"end_word":102,"sentiment":"neutral","sentiment_score":0.16297423839569092},{"text":"Thank you so much. Thank you so much for patiently waiting on the line, Melinda.","start_word":103,"end_word":117,"sentiment":"positive","sentiment_score":0.6670646667480469},{"text":"And you mentioned that you're looking for a Linham. Right? Linham Network? Yes. Of course. Yes. Okay. So may I have your address, please? Yes. It is Unit 30230 Burke. 30 Burke. Yep. B 0 U R K E. Mhmm. Street, And North then? Wollongong. Sorry. North Wollongong. Northwell. North Wollongongong, Okay. which is W 0, L L, 0 N G And Then 0 N G again. Okay. Thank you. And the ZIP, please? 25OO. 2500. 0. Alright. Thank you. And, Melinda, have you already visited our site or not yet? Because currently Yes. I I have had a look on the side. Yes. mhmm. So I was just And wondering how once I've selected everything that I want, how do I go about connection? Does it automatically happen, or what how does it work? yeah.","start_word":118,"end_word":253,"sentiment":"neutral","sentiment_score":0.040241025388240814},{"text":"That's a good question.","start_word":254,"end_word":257,"sentiment":"positive","sentiment_score":0.58941650390625},{"text":"So, basically, our ordering process should be done through our site. So once we receive your activation order, our tech team will go ahead and do the job to process your order, activate it to the network, Glenham network. And, once activated actually, within today, it it could be activated. Once it's activated, we'll go ahead and send you a SMS that's include your username and pass word or the credential to your router. However, I would just like to ask, do you have a router or none? We do have a router. It was a Telstra one. Oh, okay. As long as it's compatible, you can go ahead and could be connected to the Internet service once it's activated. So, anyway, our process, if our customer is having, like, a router, once your service has been connected, they will send you, like, an instruction. And then if you need any assistance, you just need to reach out to one of our tech team, and then they will go ahead and help you out and check if your router is applicable. Because there's some instances that the router is not applicable even though they do have, so they need to purchase one, something like that. But our tech team is willing to check if your router is applicable, compatible, and it's good to go to get connected to your new service Okay.","start_word":258,"end_word":489,"sentiment":"neutral","sentiment_score":0.16503436863422394},{"text":"So I I should not try with to us.","start_word":490,"end_word":498,"sentiment":"negative","sentiment_score":-0.43135204911231995},{"text":"order the new one anyway because it says if it's over twelve months old, you should. It's what the website says to order the the because my son does gaming. Mm-mm. Oh, okay. Got it. So, basically, the the one you're eyeing for, it's for which plan? Because we have, like, a different plan here. Yes. We Super were looking at the Superfast plan. Oh, the super The superfast. $89.95, the 100 MBPS? 90 Oh, the 95, the five. symmetric. Okay. So, yeah, full gaming, HD Yes. quality, streaming. Okay. And then, also, is your first time activating an Internet service to your address? Or We yeah. We've only just lived in to this address oh, and okay. it's a new So building. okay. So if you could stay on the line, let me try to reach out to our tech team to check your address because sometimes, you know, the mandated NDC new development charges is applicable to a address, which is first time activating a Internet service. In that way, Yes. we could tell you right now before you process your order just to So properly set your expectation. Okay? So stay on the line for me, please.","start_word":499,"end_word":698,"sentiment":"neutral","sentiment_score":0.03589495737105608},{"text":"Thank you so much.","start_word":699,"end_word":702,"sentiment":"positive","sentiment_score":0.5390546917915344},{"text":"Oh, Melinda, I'm so sorry to put you on That's hold. alright. So I've already endorsed or forwarded your address to check if NDC is payable to your address. However, I'm just awaiting for the response. If it's okay with you to give you a call immediately once I've got Yep. the confirmation? That's not a problem. That's not a problem Okay. at all. Sure.","start_word":703,"end_word":767,"sentiment":"neutral","sentiment_score":0.05961346998810768},{"text":"Sure. I'll call you right away, okay, once I got the confirmation. Thank you. Alright. Thank you, Melinda.","start_word":768,"end_word":785,"sentiment":"positive","sentiment_score":0.41226300597190857},{"text":"Talk soon. Bye bye. Okay. Bye.","start_word":786,"end_word":791,"sentiment":"neutral","sentiment_score":0.09650690853595734}],"average":{"sentiment":"neutral","sentiment_score":0.1250255028267108}}}}