{"metadata":{"transaction_key":"deprecated","request_id":"01a0ebca-1bf6-7452-9cf5-abb1f0e870bb","sha256":"5449a32b5a0267aa884d51c11f2ee01f646373b78170b069755fe04638ddc840","created":"2026-09-29T06:11:27.884Z","duration":29.663937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":84,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":94},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Jamie. This is Dana from Okey Financial. I was just giving you a quick courtesy call to give you an update on the claim. Kate and I will also email out some information to you shortly, but I just wanna see if you're available to go through the update with you. Thank you, and I hope you're having a lovely afternoon.","confidence":1.0,"words":[{"word":"hi","start":11.36,"end":11.599999,"confidence":0.98706055,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1541852056980133},{"word":"jamie","start":11.599999,"end":12.0,"confidence":0.98657227,"punctuated_word":"Jamie.","sentiment":"neutral","sentiment_score":0.1344492882490158},{"word":"this","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1611606329679489},{"word":"is","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17749205231666565},{"word":"dana","start":12.32,"end":12.559999,"confidence":0.98095703,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.18652433156967163},{"word":"from","start":12.559999,"end":12.799999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2001916617155075},{"word":"okey","start":12.799999,"end":13.12,"confidence":0.37927246,"punctuated_word":"Okey","sentiment":"neutral","sentiment_score":0.14080573618412018},{"word":"financial","start":13.12,"end":13.62,"confidence":0.9719238,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.15764540433883667},{"word":"i","start":13.759999,"end":13.84,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22432753443717957},{"word":"was","start":13.84,"end":14.0,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.1801680624485016},{"word":"just","start":14.0,"end":14.16,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1965661942958832},{"word":"giving","start":14.16,"end":14.4,"confidence":0.9980469,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.19978368282318115},{"word":"you","start":14.4,"end":14.48,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2063690572977066},{"word":"a","start":14.48,"end":14.559999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20778673887252808},{"word":"quick","start":14.559999,"end":14.799999,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.23279905319213867},{"word":"courtesy","start":14.799999,"end":15.28,"confidence":0.9980469,"punctuated_word":"courtesy","sentiment":"neutral","sentiment_score":0.24831373989582065},{"word":"call","start":15.28,"end":15.44,"confidence":0.52246094,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.2996770739555359},{"word":"to","start":15.44,"end":15.795,"confidence":0.7402344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2472304105758667},{"word":"give","start":15.795,"end":15.955,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.19885385036468503},{"word":"you","start":15.955,"end":16.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20520946383476257},{"word":"an","start":16.115,"end":16.195,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2013034820556641},{"word":"update","start":16.195,"end":16.515,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.16519953310489657},{"word":"on","start":16.515,"end":16.755,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10304216295480728},{"word":"the","start":16.755,"end":16.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16680285334587097},{"word":"claim","start":16.915,"end":17.415,"confidence":0.9995117,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":0.2175903022289276},{"word":"kate","start":17.875,"end":18.115,"confidence":0.28125,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":0.2002485543489456},{"word":"and","start":18.115,"end":18.355,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.259086936712265},{"word":"i","start":18.355,"end":18.595,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27295881509780884},{"word":"will","start":18.595,"end":18.835,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22512158751487732},{"word":"also","start":18.835,"end":19.155,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14580100774765015},{"word":"email","start":19.155,"end":19.635,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.22256359457969663},{"word":"out","start":19.635,"end":19.875,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.2211064100265503},{"word":"some","start":19.875,"end":20.115,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.1434127688407898},{"word":"information","start":20.115,"end":20.595,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.1906866580247879},{"word":"to","start":20.595,"end":20.755001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20720593631267548},{"word":"you","start":20.755001,"end":20.994999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17427052557468414},{"word":"shortly","start":20.994999,"end":21.475,"confidence":0.8625488,"punctuated_word":"shortly,","sentiment":"neutral","sentiment_score":0.17838630080223083},{"word":"but","start":21.795,"end":21.955,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.14985391497612},{"word":"i","start":21.955,"end":22.035,"confidence":0.9589844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14212599396705627},{"word":"just","start":22.035,"end":22.195,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13934271037578583},{"word":"wanna","start":22.195,"end":22.435,"confidence":0.3791504,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.14803853631019592},{"word":"see","start":22.435,"end":22.595,"confidence":0.984375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1549593061208725},{"word":"if","start":22.595,"end":22.675,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14394143223762512},{"word":"you're","start":22.675,"end":22.994999,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.13738062977790833},{"word":"available","start":22.994999,"end":23.395,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.06598103791475296},{"word":"to","start":23.395,"end":23.555,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18182635307312012},{"word":"go","start":23.555,"end":23.715,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2015235722064972},{"word":"through","start":23.715,"end":23.955,"confidence":0.9892578,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.20651033520698547},{"word":"the","start":23.955,"end":24.195,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2776281535625458},{"word":"update","start":24.195,"end":24.595001,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.21356439590454104},{"word":"with","start":24.595001,"end":24.755001,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2811233699321747},{"word":"you","start":24.755001,"end":25.075,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23352882266044617},{"word":"thank","start":25.075,"end":25.235,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8187465667724609},{"word":"you","start":25.235,"end":25.395,"confidence":0.9604492,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7846142053604126},{"word":"and","start":25.395,"end":25.555,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6978824734687805},{"word":"i","start":25.555,"end":25.635,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7369291186332703},{"word":"hope","start":25.635,"end":25.795,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.794907808303833},{"word":"you're","start":25.795,"end":25.955,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.775067925453186},{"word":"having","start":25.955,"end":26.195,"confidence":1.0,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.7039018869400024},{"word":"a","start":26.195,"end":26.275,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7760124802589417},{"word":"lovely","start":26.275,"end":26.675,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.7958219051361084},{"word":"afternoon","start":26.675,"end":27.175,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5134232044219971}],"paragraphs":{"transcript":"\nHi, Jamie. This is Dana from Okey Financial. I was just giving you a quick courtesy call to give you an update on the claim. Kate and I will also email out some information to you shortly, but I just wanna see if you're available to go through the update with you. Thank you, and I hope you're having a lovely afternoon.","paragraphs":[{"sentences":[{"text":"Hi, Jamie.","start":11.36,"end":12.0,"sentiment":"neutral","sentiment_score":0.14431724697351456},{"text":"This is Dana from Okey Financial.","start":12.0,"end":13.62,"sentiment":"neutral","sentiment_score":0.17063663651545843},{"text":"I was just giving you a quick courtesy call to give you an update on the claim.","start":13.759999,"end":17.415,"sentiment":"neutral","sentiment_score":0.20594254092258565},{"text":"Kate and I will also email out some information to you shortly, but I just wanna see if you're available to go through the update with you.","start":17.875,"end":25.075,"sentiment":"neutral","sentiment_score":0.18956213554850332},{"text":"Thank you, and I hope you're having a lovely afternoon.","start":25.075,"end":27.175,"sentiment":"positive","sentiment_score":0.7397307574748992}],"sentiment":"neutral","sentiment_score":0.27949939908519866,"num_words":62,"start":11.36,"end":27.175}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0417079496.","confidence":1.0,"words":[{"word":"you","start":0.88,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.011210521683096886},{"word":"have","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.002933058887720108},{"word":"reached","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0029805563390254974},{"word":"the","start":1.68,"end":1.92,"confidence":0.94921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0016840789467096329},{"word":"message","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.00338505394756794},{"word":"bank","start":2.24,"end":2.56,"confidence":0.9951172,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0010512694716453552},{"word":"of","start":2.56,"end":3.06,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.007260816171765328},{"word":"0417079496","start":3.1999998,"end":9.3,"confidence":0.9993652,"punctuated_word":"0417079496.","sentiment":"neutral","sentiment_score":0.005000152625143528}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0417079496.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0417079496.","start":0.88,"end":9.3,"sentiment":"neutral","sentiment_score":-0.0031881503527984023}],"sentiment":"neutral","sentiment_score":-0.0031881503527984023,"num_words":8,"start":0.88,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0417079496.\n\nChannel 0: Hi, Jamie. This is Dana from Okey Financial. I was just giving you a quick courtesy call to give you an update on the claim. Kate and I will also email out some information to you shortly, but I just wanna see if you're available to go through the update with you. Thank you, and I hope you're having a lovely afternoon.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0417079496.","start":0.88,"end":9.3,"sentiment":"neutral","sentiment_score":-0.0031881503527984023}],"sentiment":"neutral","sentiment_score":-0.0031881503527984023,"channel":1,"num_words":8,"start":0.88,"end":9.3},{"sentences":[{"text":"Hi, Jamie.","start":11.36,"end":12.0,"sentiment":"neutral","sentiment_score":0.14431724697351456},{"text":"This is Dana from Okey Financial.","start":12.0,"end":13.62,"sentiment":"neutral","sentiment_score":0.17063663651545843},{"text":"I was just giving you a quick courtesy call to give you an update on the claim.","start":13.759999,"end":17.415,"sentiment":"neutral","sentiment_score":0.20594254092258565},{"text":"Kate and I will also email out some information to you shortly, but I just wanna see if you're available to go through the update with you.","start":17.875,"end":25.075,"sentiment":"neutral","sentiment_score":0.18956213554850332},{"text":"Thank you, and I hope you're having a lovely afternoon.","start":25.075,"end":27.175,"sentiment":"positive","sentiment_score":0.7397307574748992}],"sentiment":"neutral","sentiment_score":0.27949939908519866,"channel":0,"num_words":62,"start":11.36,"end":27.175}]},"summary":{"result":"success","short":"The representative from Okey Financial, Dana, calls the customer, Jamie, to give an update on their claim and to see if Jamie is available to go through the update. Dana mentions that she will also email some information to Jamie shortly."},"intents":{"segments":[{"text":"I was just giving you a quick courtesy call to give you an update on the claim.","start_word":16,"end_word":32,"intents":[{"intent":"Update claim","confidence_score":0.5031591}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0417079496. Hi, Jamie. This is Dana from Okey Financial. I was just giving you a quick courtesy call to give you an update on the claim. Kate and I will also email out some information to you shortly, but I just wanna see if you're available to go through the update with you.","start_word":0,"end_word":59,"sentiment":"neutral","sentiment_score":0.15641909837722778},{"text":"Thank you, and I hope you're having a lovely afternoon.","start_word":60,"end_word":69,"sentiment":"positive","sentiment_score":0.7688745260238647}],"average":{"sentiment":"neutral","sentiment_score":0.2541513240083735}}}}