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And during that time, William, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, PowerApps, and many more. And reason for my call today, William, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And we're hoping in Melbourne, sir. Yes, sir. Yes, sir. We we we know that, sir. Yep. The meeting, sir, that would be via Teams. By via Teams, sir, online. Yes. We're hoping that you have an available time next month, maybe on first or second week of September. How about the the sixteenth, sir? Thirty first. Thirty first. August 31. Monday. Yeah. That that that would be okay, sir. Monday. Or maybe 1PM? Yeah. Okay. So so what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date, sir, that would be on August 31 at 1PM. And, sir, do you mind me asking, how many end user do you get in the company? Yeah. Up to PowerSchool, sir. Sorry. Over a thousand. Got it, sir. And, sir, can I have your email address? Sorry. Come again? Mhmm. Mhmm. Mhmm. Alright. Got it, sir. Okay. I'll be sending the invite right away, sir. Alright. Thank you so much. Have a good day, sir. Thank you. Alright. 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Yes.\n\nWe're hoping that you have an available time next month, maybe on first or second week of September. How about the the sixteenth, sir? Thirty first. Thirty first. August 31.\n\nMonday. Yeah. That that that would be okay, sir. Monday. Or maybe 1PM?\n\nYeah. Okay. So so what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date, sir, that would be on August 31 at 1PM. And, sir, do you mind me asking, how many end user do you get in the company?\n\nYeah. Up to PowerSchool, sir. Sorry. Over a thousand. Got it, sir.\n\nAnd, sir, can I have your email address? Sorry. Come again? Mhmm. Mhmm.\n\nMhmm. Alright. Got it, sir. Okay. I'll be sending the invite right away, sir.\n\nAlright. Thank you so much. Have a good day, sir. Thank you. 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call has been for Hello? Good. Where'd you get this number from? Right. Right.\n\nWhy did you wanna get together? Where are you where are you where are you based? In Melbourne. Yeah. We're in New South Wales.\n\nRight. Sorry? Right. Okay. Let me have a look.\n\nYeah. '30 '30 first thirty first of August is the best day. What time? Monday is good. Mhmm.\n\nMhmm. We're a school. Okay. So we've got over a thousand. R o w l a n d w at rrowlandw@chevalier, c h e v a l I e r, dot n s dot n s w dot e d u dot a u.\n\nOkay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Your call has been for Hello?","start":0.16,"end":3.22,"sentiment":"neutral","sentiment_score":0.022043037849167984},{"text":"Good.","start":12.885,"end":13.125,"sentiment":"positive","sentiment_score":0.36792808771133423},{"text":"Where'd you get this number from?","start":13.125,"end":14.665001,"sentiment":"neutral","sentiment_score":0.06303584451476733},{"text":"Right.","start":18.245,"end":18.745,"sentiment":"neutral","sentiment_score":0.12193618714809418},{"text":"Right.","start":39.845,"end":40.345,"sentiment":"neutral","sentiment_score":0.07645265012979507}],"sentiment":"neutral","sentiment_score":0.07178601461152236,"num_words":15,"start":0.16,"end":40.345},{"sentences":[{"text":"Why did you wanna get together?","start":40.965,"end":42.345,"sentiment":"neutral","sentiment_score":0.05290419732530912},{"text":"Where are you where are you where are you based?","start":76.435,"end":78.615,"sentiment":"neutral","sentiment_score":0.0025771357119083404},{"text":"In Melbourne.","start":81.715,"end":82.435,"sentiment":"neutral","sentiment_score":0.00701982481405139},{"text":"Yeah.","start":82.435,"end":82.59499,"sentiment":"neutral","sentiment_score":0.02785642072558403},{"text":"We're in New South Wales.","start":82.59499,"end":83.895,"sentiment":"neutral","sentiment_score":0.027008305490016937}],"sentiment":"neutral","sentiment_score":0.021672255786446232,"num_words":24,"start":40.965,"end":83.895},{"sentences":[{"text":"Right.","start":88.189995,"end":88.689995,"sentiment":"neutral","sentiment_score":0.06261228024959564},{"text":"Sorry?","start":93.46999,"end":93.96999,"sentiment":"neutral","sentiment_score":0.003518795594573021},{"text":"Right.","start":98.509995,"end":99.009995,"sentiment":"neutral","sentiment_score":0.06491735577583313},{"text":"Okay.","start":99.915,"end":100.415,"sentiment":"neutral","sentiment_score":0.08170084655284882},{"text":"Let me have a look.","start":108.555,"end":109.615,"sentiment":"neutral","sentiment_score":0.11314233988523484}],"sentiment":"neutral","sentiment_score":0.08649566417766942,"num_words":9,"start":88.189995,"end":109.615},{"sentences":[{"text":"Yeah.","start":110.075,"end":110.575,"sentiment":"neutral","sentiment_score":0.03937715291976929},{"text":"'30 '30 first thirty first of August is the best day.","start":127.47,"end":130.93,"sentiment":"positive","sentiment_score":0.35085035454143176},{"text":"What time?","start":142.485,"end":143.305,"sentiment":"neutral","sentiment_score":0.02324914839118719},{"text":"Monday is good.","start":148.79001,"end":149.93001,"sentiment":"positive","sentiment_score":0.43742838501930237},{"text":"Mhmm.","start":158.375,"end":158.875,"sentiment":"neutral","sentiment_score":0.041911832988262177}],"sentiment":"neutral","sentiment_score":0.2944125743168924,"num_words":18,"start":110.075,"end":158.875},{"sentences":[{"text":"Mhmm.","start":160.455,"end":160.955,"sentiment":"neutral","sentiment_score":0.02188107743859291},{"text":"We're a school.","start":166.535,"end":167.435,"sentiment":"neutral","sentiment_score":0.0003399675091107686},{"text":"Okay.","start":171.0,"end":171.23999,"sentiment":"neutral","sentiment_score":-0.014196894131600857},{"text":"So we've got over a thousand.","start":171.23999,"end":172.78,"sentiment":"neutral","sentiment_score":-0.011164314423998197},{"text":"R o w l a n d w at rrowlandw@chevalier, c h e v a l I e r, dot n s dot n s w dot e d u dot a u.","start":182.51999,"end":204.12001,"sentiment":"neutral","sentiment_score":0.0030058037320321255}],"sentiment":"neutral","sentiment_score":0.0009297664192589847,"num_words":44,"start":160.455,"end":204.12001},{"sentences":[{"text":"Okay.","start":209.54001,"end":210.04001,"sentiment":"neutral","sentiment_score":0.2062443494796753},{"text":"Okay.","start":211.70001,"end":212.20001,"sentiment":"positive","sentiment_score":0.455808162689209},{"text":"Bye.","start":212.90001,"end":213.40001,"sentiment":"positive","sentiment_score":0.3604092001914978}],"sentiment":"positive","sentiment_score":0.340820570786794,"num_words":3,"start":209.54001,"end":213.40001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been for Hello?\n\nChannel 0: Yeah. Good morning. William, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Where'd you get this number from?\n\nChannel 0: From your LinkedIn, sir. And, also,\n\nChannel 1: Right.\n\nChannel 0: I was able to talk to you last October. And during that time, William, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Right. Why did you wanna get together?\n\nChannel 0: Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, PowerApps, and many more. And reason for my call today, William, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And\n\nChannel 1: Where are\n\nChannel 0: we're\n\nChannel 1: you where\n\nChannel 0: hoping\n\nChannel 1: are you where are you based?\n\nChannel 0: in Melbourne, sir.\n\nChannel 1: In Melbourne. Yeah. We're in New\n\nChannel 0: Yes,\n\nChannel 1: South Wales.\n\nChannel 0: sir. Yes, sir. We we we know that, sir.\n\nChannel 1: Right.\n\nChannel 0: Yep. The meeting, sir, that would be via Teams.\n\nChannel 1: Sorry?\n\nChannel 0: By via Teams, sir, online.\n\nChannel 1: Right.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: We're hoping that you have an available time next month, maybe on first or second week of September.\n\nChannel 1: Let me have a look. Yeah.\n\nChannel 0: How about\n\nChannel 1: '30\n\nChannel 0: the the\n\nChannel 1: '30\n\nChannel 0: sixteenth,\n\nChannel 1: first thirty first of August is the best day.\n\nChannel 0: sir? Thirty first. Thirty first. August 31. Monday.\n\nYeah. That that that would be okay, sir. Monday.\n\nChannel 1: What\n\nChannel 0: Or\n\nChannel 1: time?\n\nChannel 0: maybe 1PM?\n\nChannel 1: Monday is good.\n\nChannel 0: Yeah. Okay. So so what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date, sir, that would be on August 31\n\nChannel 1: Mhmm.\n\nChannel 0: at 1PM. And,\n\nChannel 1: Mhmm.\n\nChannel 0: sir, do you mind me asking, how many end user do you get in the company?\n\nChannel 1: We're a school.\n\nChannel 0: Yeah. Up to PowerSchool, sir. Sorry.\n\nChannel 1: Okay. So we've got over a thousand.\n\nChannel 0: Over a thousand. Got it, sir. And, sir, can I have your email address?\n\nChannel 1: R o w l a n d w\n\nChannel 0: Sorry.\n\nChannel 1: at\n\nChannel 0: Come again?\n\nChannel 1: rrowlandw@chevalier, c\n\nChannel 0: Mhmm.\n\nChannel 1: h\n\nChannel 0: Mhmm.\n\nChannel 1: e v a l\n\nChannel 0: Mhmm.\n\nChannel 1: I e r, dot n s dot n s w dot e d u dot a u.\n\nChannel 0: Alright. Got it, sir. Okay. I'll be sending the invite right away, sir.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you so much. Have\n\nChannel 1: Okay.\n\nChannel 0: a good day, sir.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Your call has been for Hello?","start":0.16,"end":3.22,"sentiment":"neutral","sentiment_score":0.022043037849167984}],"sentiment":"neutral","sentiment_score":0.022043037849167984,"channel":1,"num_words":6,"start":0.16,"end":3.22},{"sentences":[{"text":"Yeah.","start":4.64,"end":4.88,"sentiment":"neutral","sentiment_score":0.15657350420951843},{"text":"Good morning.","start":4.88,"end":5.62,"sentiment":"positive","sentiment_score":0.5240676999092102},{"text":"William, it's Ronald from Cloud Solution IT.","start":6.16,"end":10.179999,"sentiment":"positive","sentiment_score":0.4411799779960087},{"text":"How are you doing 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The agent, William, explains that they are a managed service provider and Microsoft trusted partner, and arranges an introductory meeting with the customer on August 31st at 1 PM via Teams. The meeting will be hosted at the customer's school, and the agent will send a calendar invite."},"intents":{"segments":[{"text":"Where'd you get this number from? From your LinkedIn, sir.","start_word":22,"end_word":31,"intents":[{"intent":"Gather information","confidence_score":0.0058856965}]},{"text":"I was able to talk to you last October. And during that time, William, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Right.","start_word":35,"end_word":81,"intents":[{"intent":"Introduce company","confidence_score":0.1525927},{"intent":"Arrange meeting","confidence_score":0.72252345},{"intent":"Introduce company","confidence_score":0.2509259},{"intent":"Provide company services","confidence_score":0.007009752},{"intent":"Introduce company","confidence_score":0.15989415},{"intent":"Arrange meeting","confidence_score":0.10327378},{"intent":"Arrange meeting","confidence_score":0.05041089}]},{"text":"How about '30 the the '30 sixteenth, first thirty first of August is the best day. sir?","start_word":235,"end_word":251,"intents":[{"intent":"Schedule meeting","confidence_score":0.6643815}]}]},"sentiments":{"segments":[{"text":"Your call has been for Hello? Yeah.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.053232599049806595},{"text":"Good morning. William, it's Ronald from Cloud Solution IT. How are you doing today? Good.","start_word":7,"end_word":21,"sentiment":"positive","sentiment_score":0.448490709066391},{"text":"Where'd you get this number from? From your LinkedIn, sir. And, also, Right. I was able to talk to you last October. And during that time, William, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Right. Why did you wanna get together? Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, PowerApps, and many more. And reason for my call today, William, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. And Where are we're you where hoping are you where are you based? in Melbourne, sir. In Melbourne. Yeah. We're in New Yes, South Wales. sir. Yes, sir. We we we know that, sir. Right. Yep. The meeting, sir, that would be via Teams. Sorry? By via Teams, sir, online. Right. Yes. Okay. We're hoping that you have an available time next month, maybe on first or second week of September. Let me have a look. Yeah. How about '30 the the '30 sixteenth, first thirty first of August is the best day. sir? Thirty first. Thirty first. August 31. Monday. Yeah. That that that would be okay, sir. Monday. What Or time? maybe 1PM?","start_word":22,"end_word":271,"sentiment":"neutral","sentiment_score":0.10695265984535215},{"text":"Monday is good.","start_word":272,"end_word":274,"sentiment":"positive","sentiment_score":0.4325600564479828},{"text":"Yeah. Okay. So so what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date, sir, that would be on August 31 Mhmm. at 1PM. And, Mhmm. sir, do you mind me asking, how many end user do you get in the company? We're a school. Yeah. Up to PowerSchool, sir. Sorry. Okay. So we've got over a thousand. Over a thousand. Got it, sir. And, sir, can I have your email address? R o w l a n d w Sorry. at Come again? rrowlandw@chevalier, c Mhmm. h Mhmm. e v a l Mhmm. I e r, dot n s dot n s w dot e d u dot a u. Alright. Got it, sir. Okay. I'll be sending the invite right away, sir. Okay.","start_word":275,"end_word":404,"sentiment":"neutral","sentiment_score":0.04757522791624069},{"text":"Alright. Thank you so much. Have Okay. a good day, sir. Bye. Thank you.","start_word":405,"end_word":418,"sentiment":"positive","sentiment_score":0.5013323426246643},{"text":"Alright. Bye bye.","start_word":419,"end_word":421,"sentiment":"neutral","sentiment_score":0.17267845074335733}],"average":{"sentiment":"neutral","sentiment_score":0.11363287139357182}}}}