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I just wanted to ask if the correct credentials of the router's interface is correct, the PPPoE username and password. Because upon checking with the customer, yeah, we cannot establish the connection even though the cables are properly plugged in and connected to the NTT box. Yeah. Yeah. Mhmm. Mhmm. Okay. That was the one entered at the router's interface? That's the username entered at the router's interface? Okay. How about the password? Okay. Is the cable at the back of the router connected besides the power cable? Yeah. Mhmm. Okay. So upon checking here, it's still not establishing the connection. Is it okay if I request a screenshot of the router's interface? Yeah. Of those credentials? Mhmm. That is entered. Yeah. Mhmm. So what I'm going to do now is report this to the network team, to the Linham Networks. I'll log a ticket, then I'll get back to the customer or call this number if ever. Yes. Mhmm. Okay. Mhmm. Yeah. Or it might be on the net. It it's an or it might be a network fault. Are you also with the email thread? You can also see the email? Okay. Yeah. So once I log a ticket, phone to the network team, then I receive an update. I'll get back with this email or call this number or the customer's number? Mhmm. Okay. Sure. Hello. Good for the yeah. Mhmm. Sure. I'll just wait for the picture as well for the screenshot. Okay. Thank you. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry.\n\nWe missed your call. Yeah. Let me just check. Yeah. This is Palmer.\n\nMhmm. I just wanted to ask if the correct credentials of the router's interface is correct, the PPPoE username and password. Because upon checking with the customer, yeah, we cannot establish the connection even though the cables are properly plugged in and connected to the NTT box. Yeah. Yeah.\n\nMhmm. Mhmm. Okay. That was the one entered at the router's interface? That's the username entered at the router's interface?\n\nOkay. How about the password? Okay. Is the cable at the back of the router connected besides the power cable? Yeah.\n\nMhmm. Okay. So upon checking here, it's still not establishing the connection. Is it okay if I request a screenshot of the router's interface? Yeah.\n\nOf those credentials? Mhmm. That is entered. Yeah. Mhmm.\n\nSo what I'm going to do now is report this to the network team, to the Linham Networks. I'll log a ticket, then I'll get back to the customer or call this number if ever. Yes. Mhmm. Okay.\n\nMhmm. Yeah. Or it might be on the net. It it's an or it might be a network fault. Are you also with the email thread?\n\nYou can also see the email? Okay. Yeah. So once I log a ticket, phone to the network team, then I receive an update. I'll get back with this email or call this number or the customer's number?\n\nMhmm. Okay. Sure. Hello. Good for the yeah.\n\nMhmm. Sure. I'll just wait for the picture as well for the screenshot. Okay. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.1569562554359436},{"text":"Hello.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.2994920611381531},{"text":"Good afternoon.","start":3.84,"end":4.64,"sentiment":"positive","sentiment_score":0.7321943640708923},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":6.56,"sentiment":"neutral","sentiment_score":0.1858322343655995},{"text":"Sorry.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.14570052921772003}],"sentiment":"neutral","sentiment_score":0.2563301796714465,"num_words":12,"start":2.96,"end":6.8799996},{"sentences":[{"text":"We missed your call.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":-0.23403073102235794},{"text":"Yeah.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.027331236749887463},{"text":"Let me just 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John speaking. It's a little bit. Oh, okay. Yes. So you just saw my email, I assume. You're from did you say Airtel? Yep. Okay. Yeah. I was on I was on hold, and I just sent an email a few minutes ago. I'm calling on behalf of my customer. I'm at their their apartment now. I'm just let me see. Gotta find the email. What details do you need to find the connection? Yes. Yes. Yes. Yes. I can see the I can see the fiber cable was going from the Linux network box into another box and then the Ethernet cable into the router. So the the PPPoE username that I was forwarded was uppercase l, uppercase n for November, then a dash or a hyphen or minus sign, whatever you wanna call it, then o for October, and r for Robert, and so they're all uppercase, and then 1120568@LinhamNetworks.au. That was the website? Yes. That's correct. Yes. Okay. The password is UppercaseAForAppleThenLowercaseIForIglooAndRForRomeoThenUppercaseLForLarryNForNovemberOForOctoberRForRomeo120568UppercaseOForOctoberLowercaseRForRomeoLowercaseDForDecember. Yes. Yes. The Ethernet cable is plugged into the WAN port. Yep. Screenshot? Yep. What? With with the Yep. Yes. That's what I want. Okay. I can do that right now. Okay. No problem. Alright. I'll let them know because I have to, you know, leave the site now, but I'll let them know. It looks like yeah. It must be something at your end, I guess, if everything's entered correctly. Yes. Yes. My emailing has forwarded the emails to me. Yes. Okay. Customer's number. Yeah. Okay. And they'll let me know if I need to come back. Yep. Okay. Yeah. No problem. Okay. Thanks. 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John speaking. It's a little bit. Oh, okay. Yes.\n\nSo you just saw my email, I assume. You're from did you say Airtel? Yep. Okay. Yeah.\n\nI was on I was on hold, and I just sent an email a few minutes ago. I'm calling on behalf of my customer. I'm at their their apartment now. I'm just let me see. Gotta find the email.\n\nWhat details do you need to find the connection? Yes. Yes. Yes. Yes.\n\nI can see the I can see the fiber cable was going from the Linux network box into another box and then the Ethernet cable into the router. So the the PPPoE username that I was forwarded was uppercase l, uppercase n for November, then a dash or a hyphen or minus sign, whatever you wanna call it, then o for October, and r for Robert, and so they're all uppercase, and then 1120568@LinhamNetworks.au. That was the website? Yes. That's correct.\n\nYes. Okay. The password is UppercaseAForAppleThenLowercaseIForIglooAndRForRomeoThenUppercaseLForLarryNForNovemberOForOctoberRForRomeo120568UppercaseOForOctoberLowercaseRForRomeoLowercaseDForDecember. Yes. Yes.\n\nThe Ethernet cable is plugged into the WAN port. Yep. Screenshot? Yep. What?\n\nWith with the Yep. Yes. That's what I want. Okay. I can do that right now.\n\nOkay. No problem. Alright. I'll let them know because I have to, you know, leave the site now, but I'll let them know. It looks like yeah.\n\nIt must be something at your end, I guess, if everything's entered correctly. Yes. Yes. My emailing has forwarded the emails to me. Yes.\n\nOkay. Customer's number. Yeah. Okay. And they'll let me know if I need to come back.\n\nYep. Okay. Yeah. No problem. Okay.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.04220094904303551},{"text":"John speaking.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.043505266308784485},{"text":"It's a little bit.","start":3.52,"end":4.66,"sentiment":"positive","sentiment_score":0.575567439198494},{"text":"Oh, okay.","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":-0.0017607565969228753},{"text":"Yes.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.04446844756603241}],"sentiment":"neutral","sentiment_score":0.2472428172826767,"num_words":10,"start":1.04,"end":11.3},{"sentences":[{"text":"So you just saw my email, I assume.","start":11.84,"end":13.78,"sentiment":"neutral","sentiment_score":-0.0015904854517430067},{"text":"You're from did you say Airtel?","start":20.055,"end":21.755001,"sentiment":"neutral","sentiment_score":-0.0077918061676124735},{"text":"Yep.","start":24.215,"end":24.455,"sentiment":"neutral","sentiment_score":0.03969055041670799},{"text":"Okay.","start":24.455,"end":24.855,"sentiment":"neutral","sentiment_score":0.05049016326665878},{"text":"Yeah.","start":24.855,"end":25.255001,"sentiment":"neutral","sentiment_score":0.04482996091246605}],"sentiment":"neutral","sentiment_score":0.004443291410365526,"num_words":17,"start":11.84,"end":25.255001},{"sentences":[{"text":"I was on I was on hold, and I just sent an email a few minutes ago.","start":25.255001,"end":29.355,"sentiment":"neutral","sentiment_score":0.004242371877326685},{"text":"I'm calling on behalf of my customer.","start":32.01,"end":35.31,"sentiment":"neutral","sentiment_score":0.06361320987343788},{"text":"I'm at their their apartment now.","start":35.45,"end":37.79,"sentiment":"neutral","sentiment_score":0.03333074226975441},{"text":"I'm just let me see.","start":39.77,"end":41.55,"sentiment":"neutral","sentiment_score":0.005206490168347955},{"text":"Gotta find the email.","start":44.115,"end":45.655003,"sentiment":"neutral","sentiment_score":0.02707687858492136}],"sentiment":"neutral","sentiment_score":0.021839415636630014,"num_words":39,"start":25.255001,"end":45.655003},{"sentences":[{"text":"What details do you need to find the connection?","start":46.355003,"end":48.935,"sentiment":"neutral","sentiment_score":-0.013006608933210373},{"text":"Yes.","start":69.82,"end":70.32,"sentiment":"neutral","sentiment_score":-0.014549020677804949},{"text":"Yes.","start":71.18,"end":71.68,"sentiment":"neutral","sentiment_score":0.02336137741804123},{"text":"Yes.","start":74.125,"end":74.365,"sentiment":"neutral","sentiment_score":0.027106398716568947},{"text":"Yes.","start":74.365,"end":74.605,"sentiment":"neutral","sentiment_score":0.04029674082994461}],"sentiment":"neutral","sentiment_score":-0.0031418449317033473,"num_words":13,"start":46.355003,"end":74.605},{"sentences":[{"text":"I can see the I can see the fiber cable was going from the Linux network box into another box and then the Ethernet cable into the router.","start":74.605,"end":83.585,"sentiment":"neutral","sentiment_score":-0.0036210303993097375},{"text":"So the the PPPoE username that I was forwarded was uppercase l, uppercase n for November, then a dash or a hyphen or minus sign, whatever you wanna call it, then o for October, and r for Robert, and so they're all uppercase, and then 1120568@LinhamNetworks.au.","start":84.125,"end":115.55,"sentiment":"neutral","sentiment_score":-0.01801620363055364},{"text":"That was the website?","start":123.61,"end":124.67,"sentiment":"neutral","sentiment_score":-0.03169721132144332},{"text":"Yes.","start":130.075,"end":130.395,"sentiment":"neutral","sentiment_score":0.09324610233306883},{"text":"That's correct.","start":130.395,"end":131.035,"sentiment":"neutral","sentiment_score":0.15876036882400513}],"sentiment":"neutral","sentiment_score":-0.007977237327047337,"num_words":81,"start":74.605,"end":131.035},{"sentences":[{"text":"Yes.","start":131.035,"end":131.535,"sentiment":"neutral","sentiment_score":0.12189434468746184},{"text":"Okay.","start":134.795,"end":135.115,"sentiment":"neutral","sentiment_score":-0.09024940431118011},{"text":"The password is UppercaseAForAppleThenLowercaseIForIglooAndRForRomeoThenUppercaseLForLarryNForNovemberOForOctoberRForRomeo120568UppercaseOForOctoberLowercaseRForRomeoLowercaseDForDecember.","start":135.115,"end":158.655,"sentiment":"neutral","sentiment_score":0.02927874168381095},{"text":"Yes.","start":168.53,"end":169.01001,"sentiment":"neutral","sentiment_score":0.03765563666820526},{"text":"Yes.","start":169.01001,"end":169.25,"sentiment":"neutral","sentiment_score":0.03779086470603943}],"sentiment":"neutral","sentiment_score":0.028025801060721278,"num_words":8,"start":131.035,"end":169.25},{"sentences":[{"text":"The Ethernet cable is plugged into the WAN port.","start":169.25,"end":171.75,"sentiment":"neutral","sentiment_score":0.020789823598331876},{"text":"Yep.","start":185.345,"end":185.845,"sentiment":"neutral","sentiment_score":-0.005667014978826046},{"text":"Screenshot?","start":188.545,"end":189.045,"sentiment":"neutral","sentiment_score":-0.00373033108189702},{"text":"Yep.","start":190.865,"end":191.265,"sentiment":"neutral","sentiment_score":0.00930989533662796},{"text":"What?","start":191.265,"end":191.505,"sentiment":"neutral","sentiment_score":-0.0056927199475467205}],"sentiment":"neutral","sentiment_score":0.013948326285641927,"num_words":13,"start":169.25,"end":191.505},{"sentences":[{"text":"With with the Yep.","start":191.505,"end":193.66501,"sentiment":"neutral","sentiment_score":-0.00006547151133418083},{"text":"Yes.","start":193.66501,"end":194.16501,"sentiment":"neutral","sentiment_score":0.05693072825670242},{"text":"That's what I want.","start":194.225,"end":195.42,"sentiment":"neutral","sentiment_score":0.0239954583812505},{"text":"Okay.","start":198.06,"end":198.54,"sentiment":"neutral","sentiment_score":0.1471126675605774},{"text":"I can do that right now.","start":198.54,"end":201.12,"sentiment":"neutral","sentiment_score":0.17712331066528955}],"sentiment":"neutral","sentiment_score":0.08515645045554265,"num_words":16,"start":191.505,"end":201.12},{"sentences":[{"text":"Okay.","start":218.555,"end":218.955,"sentiment":"neutral","sentiment_score":0.07385570555925369},{"text":"No problem.","start":218.955,"end":219.595,"sentiment":"neutral","sentiment_score":0.1468440294265747},{"text":"Alright.","start":219.595,"end":220.075,"sentiment":"neutral","sentiment_score":0.17481254041194916},{"text":"I'll let them know because I have to, you know, leave the site now, but I'll let them know.","start":220.075,"end":226.59,"sentiment":"neutral","sentiment_score":0.046441659919525445},{"text":"It looks like yeah.","start":226.59,"end":227.73,"sentiment":"neutral","sentiment_score":-0.017492796760052443}],"sentiment":"neutral","sentiment_score":0.0501769131946343,"num_words":27,"start":218.555,"end":227.73},{"sentences":[{"text":"It must be something at your end, I guess, if everything's entered correctly.","start":227.87,"end":232.53,"sentiment":"neutral","sentiment_score":-0.07128791425090569},{"text":"Yes.","start":237.94499,"end":238.44499,"sentiment":"neutral","sentiment_score":-0.06337302178144455},{"text":"Yes.","start":248.185,"end":248.50499,"sentiment":"neutral","sentiment_score":-0.004947492852807045},{"text":"My emailing has forwarded the emails to me.","start":248.50499,"end":250.825,"sentiment":"neutral","sentiment_score":-0.10015691258013248},{"text":"Yes.","start":250.825,"end":251.325,"sentiment":"neutral","sentiment_score":0.0578797273337841}],"sentiment":"neutral","sentiment_score":-0.07243495721680422,"num_words":24,"start":227.87,"end":251.325},{"sentences":[{"text":"Okay.","start":263.56,"end":264.06,"sentiment":"neutral","sentiment_score":0.020474214106798172},{"text":"Customer's number.","start":266.195,"end":266.995,"sentiment":"neutral","sentiment_score":-0.0005530659109354019},{"text":"Yeah.","start":266.995,"end":267.495,"sentiment":"neutral","sentiment_score":0.048225920647382736},{"text":"Okay.","start":270.835,"end":271.235,"sentiment":"neutral","sentiment_score":0.08763851225376129},{"text":"And they'll let me know if I need to come back.","start":271.235,"end":273.235,"sentiment":"neutral","sentiment_score":0.1648994806137952}],"sentiment":"neutral","sentiment_score":0.12307042512111366,"num_words":16,"start":263.56,"end":273.235},{"sentences":[{"text":"Yep.","start":273.235,"end":273.735,"sentiment":"neutral","sentiment_score":0.1150863766670227},{"text":"Okay.","start":273.955,"end":274.43094,"sentiment":"neutral","sentiment_score":0.07520625740289688},{"text":"Yeah.","start":280.35095,"end":280.51093,"sentiment":"neutral","sentiment_score":0.16200530529022217},{"text":"No problem.","start":280.51093,"end":281.25095,"sentiment":"positive","sentiment_score":0.34148190915584564},{"text":"Okay.","start":282.67093,"end":283.17093,"sentiment":"neutral","sentiment_score":0.3212459683418274}],"sentiment":"neutral","sentiment_score":0.22608462100227675,"num_words":6,"start":273.235,"end":283.17093},{"sentences":[{"text":"Thanks.","start":283.31094,"end":283.81094,"sentiment":"positive","sentiment_score":0.5290317535400391},{"text":"Bye.","start":284.27094,"end":284.77094,"sentiment":"neutral","sentiment_score":-0.13661587238311768}],"sentiment":"neutral","sentiment_score":0.1962079405784607,"num_words":2,"start":283.31094,"end":284.77094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. John speaking.\n\nChannel 0: Yes. Hello.\n\nChannel 1: It's a\n\nChannel 0: Good\n\nChannel 1: little bit.\n\nChannel 0: afternoon. This is Maureen from Airtel tech support. Sorry. We missed your call.\n\nChannel 1: Oh, okay. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: So you just saw my email, I assume.\n\nChannel 0: Let me just check.\n\nChannel 1: You're from did you say Airtel?\n\nChannel 0: Yeah.\n\nChannel 1: Yep. Okay.\n\nChannel 0: This\n\nChannel 1: Yeah.\n\nChannel 0: is Palmer.\n\nChannel 1: I was on I was on hold, and I just sent an email a few minutes ago. I'm calling on behalf of my customer. I'm at their their apartment now.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just let me see. Gotta find the email. What details do you need to find the connection?\n\nChannel 0: I just wanted to ask if the correct credentials of the router's interface is correct, the PPPoE username and password. Because upon checking with the customer, yeah, we cannot establish the connection even though the cables are properly plugged in\n\nChannel 1: Yes.\n\nChannel 0: and connected\n\nChannel 1: Yes.\n\nChannel 0: to the NTT\n\nChannel 1: Yes.\n\nChannel 0: box.\n\nChannel 1: Yes. I can see the I can see\n\nChannel 0: Yeah.\n\nChannel 1: the fiber cable was going from the Linux network box into another box and then the Ethernet cable into the\n\nChannel 0: Yeah.\n\nChannel 1: router. So\n\nChannel 0: Mhmm.\n\nChannel 1: the the\n\nChannel 0: Mhmm.\n\nChannel 1: PPPoE username that I was forwarded was uppercase l, uppercase n for November, then a dash or a hyphen or minus sign, whatever you wanna call it, then o for October, and r for Robert, and so they're all uppercase, and then 1120568@LinhamNetworks.au.\n\nChannel 0: Okay. That was the one entered at the router's interface?\n\nChannel 1: That was the website?\n\nChannel 0: That's the username entered at the router's interface?\n\nChannel 1: Yes. That's correct. Yes.\n\nChannel 0: Okay. How about the password?\n\nChannel 1: Okay. The password is UppercaseAForAppleThenLowercaseIForIglooAndRForRomeoThenUppercaseLForLarryNForNovemberOForOctoberRForRomeo120568UppercaseOForOctoberLowercaseRForRomeoLowercaseDForDecember.\n\nChannel 0: Okay. Is the cable at the back of the router connected besides the power cable?\n\nChannel 1: Yes. Yes. The Ethernet cable is\n\nChannel 0: Yeah.\n\nChannel 1: plugged into the WAN port.\n\nChannel 0: Mhmm. Okay. So upon checking here, it's still not establishing the connection. Is it okay if I request a screenshot\n\nChannel 1: Yep.\n\nChannel 0: of the router's interface?\n\nChannel 1: Screenshot?\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Of\n\nChannel 1: What? With\n\nChannel 0: those\n\nChannel 1: with\n\nChannel 0: credentials?\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Yes. That's what I\n\nChannel 0: That\n\nChannel 1: want.\n\nChannel 0: is entered. Yeah.\n\nChannel 1: Okay. I can do that right now.\n\nChannel 0: Mhmm. So what I'm going to do now is report this to the network team, to the Linham Networks. I'll log a ticket, then I'll get back to the customer or call this number if ever.\n\nChannel 1: Okay. No problem. Alright.\n\nChannel 0: Yes.\n\nChannel 1: I'll let them know because I have to, you know, leave the site now, but\n\nChannel 0: Mhmm.\n\nChannel 1: I'll\n\nChannel 0: Okay.\n\nChannel 1: let them know. It looks like yeah. It must be something at your end, I guess, if everything's entered correctly.\n\nChannel 0: Mhmm. Yeah. Or it might be on the net. It it's an or it might be\n\nChannel 1: Yes.\n\nChannel 0: a network fault. Are you also with the email thread? You can also see the email?\n\nChannel 1: Yes. My emailing has forwarded the emails to me. Yes.\n\nChannel 0: Okay. Yeah. So once I log a ticket, phone to the network team, then I receive an update. I'll get back with this email or call this number or the\n\nChannel 1: Okay.\n\nChannel 0: customer's number? Mhmm.\n\nChannel 1: Customer's number. Yeah.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Okay. And they'll let\n\nChannel 0: Hello.\n\nChannel 1: me know\n\nChannel 0: Good\n\nChannel 1: if I\n\nChannel 0: for\n\nChannel 1: need\n\nChannel 0: the\n\nChannel 1: to come\n\nChannel 0: yeah.\n\nChannel 1: back. Yep. Okay.\n\nChannel 0: Mhmm. Sure. I'll just wait for the picture as well for the screenshot.\n\nChannel 1: Yeah. No problem.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Bye for\n\nChannel 1: Thanks.\n\nChannel 0: now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.04220094904303551},{"text":"John speaking.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.043505266308784485}],"sentiment":"neutral","sentiment_score":0.04307049388686816,"channel":1,"num_words":3,"start":1.04,"end":2.26},{"sentences":[{"text":"Yes.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.1569562554359436},{"text":"Hello.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.2994920611381531}],"sentiment":"neutral","sentiment_score":0.22822415828704834,"channel":0,"num_words":2,"start":2.96,"end":3.78},{"sentences":[{"text":"It's a","start":3.52,"end":3.9199998,"sentiment":"positive","sentiment_score":0.6402939558029175}],"sentiment":"positive","sentiment_score":0.6402939558029175,"channel":1,"num_words":2,"start":3.52,"end":3.9199998},{"sentences":[{"text":"Good","start":3.84,"end":4.16,"sentiment":"positive","sentiment_score":0.7507816553115845}],"sentiment":"positive","sentiment_score":0.7507816553115845,"channel":0,"num_words":1,"start":3.84,"end":4.16},{"sentences":[{"text":"little bit.","start":3.9199998,"end":4.66,"sentiment":"positive","sentiment_score":0.5108409225940704}],"sentiment":"positive","sentiment_score":0.5108409225940704,"channel":1,"num_words":2,"start":3.9199998,"end":4.66},{"sentences":[{"text":"afternoon.","start":4.16,"end":4.64,"sentiment":"positive","sentiment_score":0.7136070728302002},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":6.56,"sentiment":"neutral","sentiment_score":0.1858322343655995},{"text":"Sorry.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.14570052921772003},{"text":"We missed your call.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":-0.23403073102235794}],"sentiment":"neutral","sentiment_score":0.07173917385248038,"channel":0,"num_words":13,"start":4.16,"end":7.94},{"sentences":[{"text":"Oh, okay.","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":-0.0017607565969228753},{"text":"Yes.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.04446844756603241}],"sentiment":"neutral","sentiment_score":0.01364897812406222,"channel":1,"num_words":3,"start":9.5199995,"end":11.3},{"sentences":[{"text":"Yeah.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.027331236749887463}],"sentiment":"neutral","sentiment_score":0.027331236749887463,"channel":0,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"So you just saw my email, I assume.","start":11.84,"end":13.78,"sentiment":"neutral","sentiment_score":-0.0015904854517430067}],"sentiment":"neutral","sentiment_score":-0.0015904854517430067,"channel":1,"num_words":8,"start":11.84,"end":13.78},{"sentences":[{"text":"Let me just check.","start":17.895,"end":19.195,"sentiment":"neutral","sentiment_score":-0.0019267657771706581}],"sentiment":"neutral","sentiment_score":-0.0019267657771706581,"channel":0,"num_words":4,"start":17.895,"end":19.195},{"sentences":[{"text":"You're from did you say Airtel?","start":20.055,"end":21.755001,"sentiment":"neutral","sentiment_score":-0.0077918061676124735}],"sentiment":"neutral","sentiment_score":-0.0077918061676124735,"channel":1,"num_words":6,"start":20.055,"end":21.755001},{"sentences":[{"text":"Yeah.","start":23.175,"end":23.675,"sentiment":"neutral","sentiment_score":0.02890096977353096}],"sentiment":"neutral","sentiment_score":0.02890096977353096,"channel":0,"num_words":1,"start":23.175,"end":23.675},{"sentences":[{"text":"Yep.","start":24.215,"end":24.455,"sentiment":"neutral","sentiment_score":0.03969055041670799},{"text":"Okay.","start":24.455,"end":24.855,"sentiment":"neutral","sentiment_score":0.05049016326665878}],"sentiment":"neutral","sentiment_score":0.04509035684168339,"channel":1,"num_words":2,"start":24.215,"end":24.855},{"sentences":[{"text":"This","start":24.615,"end":24.855,"sentiment":"neutral","sentiment_score":0.04258371889591217}],"sentiment":"neutral","sentiment_score":0.04258371889591217,"channel":0,"num_words":1,"start":24.615,"end":24.855},{"sentences":[{"text":"Yeah.","start":24.855,"end":25.255001,"sentiment":"neutral","sentiment_score":0.04482996091246605}],"sentiment":"neutral","sentiment_score":0.04482996091246605,"channel":1,"num_words":1,"start":24.855,"end":25.255001},{"sentences":[{"text":"is Palmer.","start":24.855,"end":25.675,"sentiment":"neutral","sentiment_score":0.03290753997862339}],"sentiment":"neutral","sentiment_score":0.03290753997862339,"channel":0,"num_words":2,"start":24.855,"end":25.675},{"sentences":[{"text":"I was on I was on hold, and I just sent an email a few minutes ago.","start":25.255001,"end":29.355,"sentiment":"neutral","sentiment_score":0.004242371877326685},{"text":"I'm calling on behalf of my customer.","start":32.01,"end":35.31,"sentiment":"neutral","sentiment_score":0.06361320987343788},{"text":"I'm at their their apartment now.","start":35.45,"end":37.79,"sentiment":"neutral","sentiment_score":0.03333074226975441}],"sentiment":"neutral","sentiment_score":0.023913241488238177,"channel":1,"num_words":30,"start":25.255001,"end":37.79},{"sentences":[{"text":"Mhmm.","start":38.55,"end":39.05,"sentiment":"neutral","sentiment_score":-0.0053518591448664665}],"sentiment":"neutral","sentiment_score":-0.0053518591448664665,"channel":0,"num_words":1,"start":38.55,"end":39.05},{"sentences":[{"text":"I'm just let me see.","start":39.77,"end":41.55,"sentiment":"neutral","sentiment_score":0.005206490168347955},{"text":"Gotta find the email.","start":44.115,"end":45.655003,"sentiment":"neutral","sentiment_score":0.02707687858492136},{"text":"What details do you need to find the 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for","start":283.00998,"end":283.41,"sentiment":"positive","sentiment_score":0.3549763262271881}],"sentiment":"positive","sentiment_score":0.3549763262271881,"channel":0,"num_words":2,"start":283.00998,"end":283.41},{"sentences":[{"text":"Thanks.","start":283.31094,"end":283.81094,"sentiment":"positive","sentiment_score":0.5290317535400391}],"sentiment":"positive","sentiment_score":0.5290317535400391,"channel":1,"num_words":1,"start":283.31094,"end":283.81094},{"sentences":[{"text":"now.","start":283.41,"end":283.91,"sentiment":"positive","sentiment_score":0.34991276264190674}],"sentiment":"positive","sentiment_score":0.34991276264190674,"channel":0,"num_words":1,"start":283.41,"end":283.91},{"sentences":[{"text":"Bye.","start":284.27094,"end":284.77094,"sentiment":"neutral","sentiment_score":-0.13661587238311768}],"sentiment":"neutral","sentiment_score":-0.13661587238311768,"channel":1,"num_words":1,"start":284.27094,"end":284.77094}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer on behalf of their customer who is experiencing issues with their router's interface. The representative asks for details about the router's interface and the customer's credentials, and then asks the customer to send a screenshot of the interface. The representative will report the issue to the network team and get back to the customer with an update."},"intents":{"segments":[{"text":"Is it okay if I request a screenshot Yep.","start_word":304,"end_word":312,"intents":[{"intent":"Request screenshot","confidence_score":0.5114346}]},{"text":"So what I'm going to do now is report this to the network team, to the Linham Networks.","start_word":346,"end_word":363,"intents":[{"intent":"Report router issue","confidence_score":0.30430788}]},{"text":"I'll log a ticket, then I'll get back to the customer or call this number if ever. Okay.","start_word":364,"end_word":381,"intents":[{"intent":"Log ticket","confidence_score":0.54521495}]},{"text":"My emailing has forwarded the emails to me. Yes. Okay. Yeah. So once I log a ticket, phone to the network team, then I receive an update. I'll get back with this email or call this number or the Okay.","start_word":458,"end_word":497,"intents":[{"intent":"Provide email update","confidence_score":0.012600257}]},{"text":"So once I log a ticket, phone to the network team, then I receive an update. I'll get back with this email or call this number or the Okay.","start_word":469,"end_word":497,"intents":[{"intent":"Receive update","confidence_score":0.065241925}]}]},"sentiments":{"segments":[{"text":"Hello. John speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12510335445404053},{"text":"It's Good a little afternoon. bit.","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.6095219254493713},{"text":"This is Maureen from Airtel tech support. Sorry. We missed your call. Oh, okay. Yes. Yeah. So you just saw my email, I assume. Let me just check. You're from did you say Airtel? Yeah. Yep. Okay. This is Yeah. Palmer. I was on I was on hold, and I just sent an email a few minutes ago. I'm calling on behalf of my customer. I'm at their their apartment now. Mhmm. I'm just let me see. Gotta find the email. What details do you need to find the connection? I just wanted to ask if the correct credentials of the router's interface is correct, the PPPoE username and password. Because upon checking with the customer, yeah, we cannot establish the connection even though the cables are properly plugged in Yes. and connected Yes. to the NTT Yes. box. Yes. I can see the I can see Yeah. the fiber cable was going from the Linux network box into another box and then the Ethernet cable into the Yeah. router. So Mhmm. the the Mhmm. PPPoE username that I was forwarded was uppercase l, uppercase n for November, then a dash or a hyphen or minus sign, whatever you wanna call it, then o for October, and r for Robert, and so they're all uppercase, and then 1120568@LinhamNetworks.au. Okay. That was the one entered at the router's interface? That was the website? That's the username entered at the router's interface? Yes. That's correct. Yes. Okay. How about the password? Okay. The password is UppercaseAForAppleThenLowercaseIForIglooAndRForRomeoThenUppercaseLForLarryNForNovemberOForOctoberRForRomeo120568UppercaseOForOctoberLowercaseRForRomeoLowercaseDForDecember. Okay. Is the cable at the back of the router connected besides the power cable? Yes. Yes. The Ethernet cable is Yeah. plugged into the WAN port. Mhmm. Okay. So upon checking here, it's still not establishing the connection. Is it okay if I request a screenshot Yep. of the router's interface? Screenshot? Yeah. Yep. Of What? With those with credentials? the Mhmm. Yep. Yes. That's what I That want. is entered. Yeah. Okay. I can do that right now. Mhmm. So what I'm going to do now is report this to the network team, to the Linham Networks. I'll log a ticket, then I'll get back to the customer or call this number if ever. Okay. No problem. Yes. Alright. I'll let them know because I have to, you know, leave the site now, but Mhmm. I'll Okay. let them know. It looks like yeah. It must be something at your end, I guess, if everything's entered correctly. Mhmm. Yeah. Or it might be on the net. It it's an or it might be Yes. a network fault. Are you also with the email thread? You can also see the email? Yes. My emailing has forwarded the emails to me. Yes. Okay. Yeah. So once I log a ticket, phone to the network team, then I receive an update. I'll get back with this email or call this number or the Okay. customer's number? Mhmm. Customer's number. Yeah. Okay. Sure. Okay. And they'll let Hello. me know Good if I for need the to come yeah. back. Yep. Okay. Mhmm. Sure. I'll just wait for the picture as well for the screenshot. Yeah.","start_word":11,"end_word":538,"sentiment":"neutral","sentiment_score":0.006339434590755087},{"text":"No problem. Okay. Thank you.","start_word":539,"end_word":543,"sentiment":"positive","sentiment_score":0.4692740142345429},{"text":"Okay.","start_word":544,"end_word":544,"sentiment":"neutral","sentiment_score":0.3212459683418274},{"text":"Bye for Thanks. now.","start_word":545,"end_word":548,"sentiment":"positive","sentiment_score":0.395662397146225},{"text":"Bye.","start_word":549,"end_word":549,"sentiment":"neutral","sentiment_score":0.2439877092838287}],"average":{"sentiment":"neutral","sentiment_score":0.023660971365753916}}}}